Explore numerous IT support positions that are essential for maintaining and improving technological infrastructure. These roles involve troubleshooting hardware, software, and network issues, providing technical assistance to end-users, and documenting solutions. IT support specialists are vital in ensuring smooth business operations and resolving technical problems efficiently. 36,691 IT Support jobs in the United States
Support
New York, New York
Manhatta
Posted 8 days ago
Job Viewed
Job Description
Perched sixty stories above Lower Manhattan, Manhatta serves seasonal, inspired cooking, and offers stunning views of New York City, its bridges, and waterways. Manhatta is a restaurant and full-service event space from Danny Meyer’s Union Square Hospitality Group, combining sky-high views with down-to-earth hospitality.
Who you are:
A vital member of the Service team, the Support role encompasses setting up the dining room, setting tables, clearing tables, pouring water, running food, working with servers and expediters, resetting the dining room, polishing glassware and various tasks that support service at the restaurant.
What you’ll do:
- Consistently deliver a culture of Enlightened Hospitality to guests and team members
- Demonstrate a passion for food and hospitality with a sound understanding of menu items including preparations, ingredients, and plating
- Follows proper steps of service, delivering food to our guests in an accurate, efficient, and hospitable manner.
- Communicate effectively with all members of the kitchen and service teams at all times.
- Ensure that the kitchen pass is stocked, organized, and all supplies are accessible throughout service.
- Supports the team with setup, breakdown, and any additional needs to ensure a smooth and successfully run service period.
What we need from you:
- 1+ years of experience in a support role in a full-service restaurant
- Ability to walk or stand for long periods of time
- Ability to balance & carry multiple plates, glass racks and or/glasses, and lift objects up to 30 lbs.
- Assist with coat check duties as needed
- English fluency and additional languages preferred, but not required
What you’ll get from us:
At Union Square Hospitality Group, we believe our people are our greatest ingredient. Joining our team means becoming part of a culture rooted in care, creativity, and growth. As a Support team member, you’ll enjoy:
- Competitive pay: Hourly rate of $11/hour plus tips
- Quick access to earnings: Eligibility for the USHG Digital Wallet, where you'll have next-day access to earnings and flexible saving options
- Comprehensive health coverage: Medical, dental, and vision insurance, plus flexible spending options for healthcare and dependent care
- Time to recharge: Generous paid time off and paid parental leave to support life outside of work
- Invest in your future: A matched 401(k) plan to help you grow long-term savings
- Peace of mind: Life insurance, employee assistance programs, and exclusive access to primary care, mental health, and other wellness services
- Support in times of need: Access to the USHG HUGS Employee Relief Fund, offering direct assistance to team members facing unexpected hardship
- Hospitality perks: 51% dining discount across the entire USHG family of restaurants
- Convenience & flexibility: Pre-tax commuter benefits for transit and parking
- Growth and community: Opportunities for learning, mentorship, and collaboration with some of the most passionate people in hospitality
*The above represents the expected hourly range for this position. Ultimately, in determining your pay, we'll consider your experience and other job-related factors.
The responsibilities outlined above are not exhaustive. This role may be required to take on other duties or projects as necessary to support organizational goals, in alignment with their skills, experience, and the evolving needs of the business.
#WORKWITHUS
More detail about Manhatta part of Union Square Hospitality Group, please visit
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0
Support
10261 Lower Manhattan, New York
Union Square Hospitality Group
Posted today
Job Viewed
Job Description
Consistently deliver a culture of Enlightened Hospitality to guests and team members Demonstrate a passion for food and hospitality with a sound understanding of menu items including preparations, ingredients, and plating Follows proper steps of serv Support, Hospitality, Technology
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1
Support
10007 Lower Manhattan, New York
Union Square Hospitality Group
Posted today
Job Viewed
Job Description
Perched sixty stories above Lower Manhattan, Manhatta serves seasonal, inspired cooking, and offers stunning views of New York City, its bridges, and waterways. Manhatta is a restaurant and full-service event space from Danny Meyer's Union Square Hospitality Group, combining sky-high views with down-to-earth hospitality. Who you are: A vital member of the Service team, the Support role encompasses setting up the dining room, setting tables, clearing tables, pouring water, running food, working with servers and expediters, resetting the dining room, polishing glassware and various tasks that support service at the restaurant. What you'll do: * Consistently deliver a culture of Enlightened Hospitality to guests and team members * Demonstrate a passion for food and hospitality with a sound understanding of menu items including preparations, ingredients, and plating * Follows proper steps of service, delivering food to our guests in an accurate, efficient, and hospitable manner. * Communicate effectively with all members of the kitchen and service teams at all times. * Ensure that the kitchen pass is stocked, organized, and all supplies are accessible throughout service. * Supports the team with setup, breakdown, and any additional needs to ensure a smooth and successfully run service period. What we need from you: * 1+ years of experience in a support role in a full-service restaurant * Ability to walk or stand for long periods of time * Ability to balance & carry multiple plates, glass racks and or/glasses, and lift objects up to 30 lbs. * Assist with coat check duties as needed * English fluency and additional languages preferred, but not required What you'll get from us: At Union Square Hospitality Group, we believe our people are our greatest ingredient. Joining our team means becoming part of a culture rooted in care, creativity, and growth. As a Support team member, you'll enjoy: * Competitive pay: Hourly rate of $11/hour plus tips * Quick access to earnings: Eligibility for the USHG Digital Wallet, where you'll have next-day access to earnings and flexible saving options * Comprehensive health coverage: Medical, dental, and vision insurance, plus flexible spending options for healthcare and dependent care * Time to recharge: Generous paid time off and paid parental leave to support life outside of work * Invest in your future: A matched 401(k) plan to help you grow long-term savings * Peace of mind: Life insurance, employee assistance programs, and exclusive access to primary care, mental health, and other wellness services * Support in times of need: Access to the USHG HUGS Employee Relief Fund, offering direct assistance to team members facing unexpected hardship * Hospitality perks: 51% dining discount across the entire USHG family of restaurants * Convenience & flexibility: Pre-tax commuter benefits for transit and parking * Growth and community: Opportunities for learning, mentorship, and collaboration with some of the most passionate people in hospitality * The above represents the expected hourly range for this position. Ultimately, in determining your pay, we'll consider your experience and other job-related factors. The responsibilities outlined above are not exhaustive. This role may be required to take on other duties or projects as necessary to support organizational goals, in alignment with their skills, experience, and the evolving needs of the business.
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2
Field Support / Desktop Support Technician
76508 Temple, Texas
CYNET SYSTEMS
Posted today
Job Viewed
Job Description
Job Description:
Responsibilities:
Responsibilities:
- Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
- Perform Break Fix, Desk Side Support, IMACD s, Data Migration, Refreshes, etc.
- Perform on-site updates, Configuration changes, or Software installations.
- Provide onsite technical assistance to End Users.
- Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
- Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention.
- Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
- Troubleshoot client software and basic network connectivity problems.
- Identify, evaluate and prioritize customer problems and complaints.
- Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement).
- Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs.
- Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
- Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support.
- Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
- Provide On-call support if required outside business hours on a rotational basis.
- Provide Hand and Feet support for network data and voice devices.
- May train users and operators on a limited basis and/or may write training procedures.
- Participate in on-going training and departmental development.
- independently resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards, regulatory requirements and company policies.
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts.
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.
- BS/BA in Computer Science, Information systems, or an equivalent combination of education.
- One to three years of experience in service delivery and End user hardware and software Configuration troubleshooting.
- Experience with various desktop systems, operating systems, and diverse technical environments.
- Excellent customer service orientation and verbal communication skills.
- Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.
- Ability to install software for and troubleshoot a wide range of applications.
- Analytical thinking and problem-solving ability.
- CompTIA A+ certification or equivalent certification.
- Flexible for travelling to remote sites or cluster.
- Assist with network related issues.
- Due to the nature of the job, the candidate should be able to lift 30 pounds with assistance.
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3
Field Support / Desktop Support Technician
75034 Little Elm, Texas
CYNET SYSTEMS
Posted today
Job Viewed
Job Description
Job Description:
- As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
- Provide customer facing end-user support that includes:
- Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
- Perform Break Fix, Desk Side Support, IMACD s, Data Migration, Refreshes, etc.
- Perform onsite updates, Configuration changes, or Software installations.
- Provide onsite technical assistance to End Users.
- Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
- Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention.
- Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
- Troubleshoot client software and basic network connectivity problems .
- Identify, evaluate and prioritize customer problems and complaints .
- Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
- Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
- Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
- Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
- Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
- Provide On-call support if required outside business hours on a rotational basis.
- Provide Hand and Feet support for network data and voice devices.
- May train users and operators on a limited basis and/or may write training procedures.
- Participate in on-going training and departmental development .
- independently resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards, regulatory requirements and company policies .
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts .
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
- BS/BA in Computer Science, Information systems, or an equivalent combination of education.
- One to three years of experience in service delivery and end-user hardware and software Configuration troubleshooting.
- Experience with various desktop systems, operating systems, and diverse technical environments.
- Excellent customer service orientation and verbal communication skills.
- Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.
- Ability to install software for and troubleshoot a wide range of applications.
- Analytical thinking and problem-solving ability.
- CompTIA A+ certification or equivalent certification.
- Flexible for travelling to remote sites or clusters.
- Provide assistance for network-related issues.
- Should be able to lift weight up to 30 lbs. at waist level.
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4
Field Support / Desktop Support Technician
76542 Hico, Texas
CYNET SYSTEMS
Posted today
Job Viewed
Job Description
Job Description:
- As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
- Provide customer facing end-user support that includes:
- Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
- Perform Break Fix, Desk Side Support, IMACD s, Data Migration, Refreshes, etc.
- Perform onsite updates, Configuration changes, or Software installations.
- Provide onsite technical assistance to End Users.
- Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
- Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention.
- Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
- Troubleshoot client software and basic network connectivity problems .
- Identify, evaluate and prioritize customer problems and complaints .
- Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
- Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
- Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
- Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
- Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
- Provide On-call support if required outside business hours on a rotational basis.
- Provide Hand and Feet support for network data and voice devices.
- May train users and operators on a limited basis and/or may write training procedures.
- Participate in on-going training and departmental development .
- independently resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards, regulatory requirements and company policies .
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts .
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
- BS/BA in Computer Science, Information systems, or an equivalent combination of education.
- One to three years of experience in service delivery and end-user hardware and software Configuration troubleshooting.
- Experience with various desktop systems, operating systems, and diverse technical environments.
- Excellent customer service orientation and verbal communication skills.
- Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.
- Ability to install software for and troubleshoot a wide range of applications.
- Analytical thinking and problem-solving ability.
- CompTIA A+ certification or equivalent certification.
- Flexible for travelling to remote sites or clusters.
- Provide assistance for network-related issues.
- Should be able to lift weight up to 30 lbs. at waist level.
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5
Field Support / Desktop Support Technician
76796 Waco, Texas
CYNET SYSTEMS
Posted today
Job Viewed
Job Description
Job Description:
- As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
- Provide customer facing end-user support that includes:
- Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
- Perform Break Fix, Desk Side Support, IMACD s, Data Migration, Refreshes, etc.
- Perform onsite updates, Configuration changes, or Software installations.
- Provide onsite technical assistance to End Users.
- Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
- Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention.
- Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
- Troubleshoot client software and basic network connectivity problems .
- Identify, evaluate and prioritize customer problems and complaints .
- Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
- Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
- Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
- Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
- Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
- Provide On-call support if required outside business hours on a rotational basis.
- Provide Hand and Feet support for network data and voice devices.
- May train users and operators on a limited basis and/or may write training procedures . Participate in on-going training and departmental development .
- independently resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards, regulatory requirements and company policies .
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts.
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.
- BS/BA in Computer Science, Information systems, or an equivalent combination of education.
- One to three years of experience in service delivery and End user hardware and software Configuration troubleshooting.
- Experience with various desktop systems, operating systems, and diverse technical environments.
- Excellent customer service orientation and verbal communication skills.
- Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.
- Ability to install software for and troubleshoot a wide range of applications.
- Analytical thinking and problem-solving ability.
- CompTIA A+ certification or equivalent certification.
- Flexible for travelling to remote sites or cluster.
- Provide assistance for network related issues.
- Should be able to lift weight up to 30 lbs. at waist level.
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6
Field Support / Desktop Support Technician
75215 Addison, Texas
CYNET SYSTEMS
Posted today
Job Viewed
Job Description
Job Description:
- As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
- Provide customer facing end-user support that includes:
- Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
- Perform Break Fix, Desk Side Support, IMACD s, Data Migration, Refreshes, etc.
- Perform onsite updates, Configuration changes, or Software installations.
- Provide onsite technical assistance to End Users.
- Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
- Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention.
- Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
- Troubleshoot client software and basic network connectivity problems .
- Identify, evaluate and prioritize customer problems and complaints .
- Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
- Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
- Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
- Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
- Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
- Provide On-call support if required outside business hours on a rotational basis.
- Provide Hand and Feet support for network data and voice devices.
- May train users and operators on a limited basis and/or may write training procedures . Participate in on-going training and departmental development .
- independently resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards, regulatory requirements and company policies .
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts.
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.
- BS/BA in Computer Science, Information systems, or an equivalent combination of education.
- One to three years of experience in service delivery and End user hardware and software Configuration troubleshooting.
- Experience with various desktop systems, operating systems, and diverse technical environments.
- Excellent customer service orientation and verbal communication skills.
- Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.
- Ability to install software for and troubleshoot a wide range of applications.
- Analytical thinking and problem-solving ability.
- CompTIA A+ certification or equivalent certification.
- Flexible for travelling to remote sites or cluster.
- Provide assistance for network related issues.
- Should be able to lift weight up to 30 lbs. at waist level.
View Now
7
Field Support / Desktop Support Technician
75165 Waxahachie, Texas
CYNET SYSTEMS
Posted today
Job Viewed
Job Description
Job Description:
- As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
- Provide customer facing end-user support that includes:
- Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
- Perform Break Fix, Desk Side Support, IMACD s, Data Migration, Refreshes, etc.
- Perform onsite updates, Configuration changes, or Software installations.
- Provide onsite technical assistance to End Users.
- Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
- Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention.
- Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
- Troubleshoot client software and basic network connectivity problems .
- Identify, evaluate and prioritize customer problems and complaints .
- Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement).
- Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs.
- Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
- Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
- Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
- Provide On-call support if required outside business hours on a rotational basis.
- Provide Hand and Feet support for network data and voice devices.
- May train users and operators on a limited basis and/or may write training procedures . Participate in on-going training and departmental development .
- independently resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards, regulatory requirements and company policies .
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts.
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.
- BS/BA in Computer Science, Information systems, or an equivalent combination of education.
- One to three years of experience in service delivery and End user hardware and software Configuration troubleshooting.
- Experience with various desktop systems, operating systems, and diverse technical environments.
- Excellent customer service orientation and verbal communication skills.
- Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.
- Ability to install software for and troubleshoot a wide range of applications.
- Analytical thinking and problem-solving ability.
- CompTIA A+ certification or equivalent certification.
- Flexible for travelling to remote sites or cluster.
- Provide assistance for network related issues.
- Should be able to lift weight up to 30 lbs. at waist level.
View Now
8
Peer Support Specialist, Veteran Support
62523 Decatur, Illinois
Heritage Behavioral Health Center
Posted today
Job Viewed
Job Description
Excitement abounds at Heritage Behavioral Health Center! We are a mission-driven Certified Community Behavioral Health Clinic located in Decatur, Illinois who is dedicated to improving mental health and substance use care to individuals in a multi-county area. We recognize that all individuals at our organization have an impact on patient care - regardless of the position they hold. Why join us?
The Veteran Peer Support Specialist is a vital member of the behavioral health team, using their lived experience as a Veteran to support other Veterans in their recovery journey. Through shared understanding, respect, and mutual empowerment, the Veteran Peer Support Specialist helps instill hope, build connection, and support individuals in achieving their recovery goals. This role promotes engagement in services, provides mentorship, and encourages self-advocacy, wellness, and resilience. This position requires lived experience as a Veteran and a willingness to share personal experiences in recovery to support and inspire others. The ideal candidate will demonstrate a commitment to recovery principles and a passion for helping fellow Veterans navigate mental health, substance use, and community support systems.
Core Responsibilities Include: Use personal experiences as a Veteran in recovery to build trust, foster connection, and support Veteran clients in achieving wellness.
* Provide peer-based mentoring, advocacy, and support to Veterans receiving behavioral health services. * Assist Veterans in identifying goals, accessing resources, and navigating behavioral health, VA, and community service systems. * Facilitate or co-facilitate recovery-focused groups, including peer-led support groups and wellness activities. * Encourage Veterans to engage in services, maintain treatment plans, and develop individualized recovery goals. * Collaborate with clinical and care coordination staff to ensure Veterans receive holistic and person-centered support. * Support Veterans in developing coping skills, enhancing resilience, and exploring personal strengths and interests. * Advocate for the needs of Veteran clients and help reduce barriers to accessing care. * Participate in interdisciplinary team meetings to provide input from a peer perspective. * Maintain documentation in accordance with program and agency standards. * Engage in supervision and training to support professional development and successful CRSS attainment. * Complete all required reporting, training, and administrative duties in a timely and professional manner. * Perform other duties as assigned or agreed upon with supervisor. Knowledge, Skills and Abilities:
- We offer a collaborative work environment, opportunities for professional growth, and a comprehensive benefits package.
- We are expanding our primary care, mental health and substance use services to individuals in Central Illinois and beyond and are looking for dedicated staff to meet the needs of our clientele.
- A new salary structure is now in place! Our salaries have been updated and are competitive at both the state and national levels with wonderful benefits.
- Full-time employees receive 56 paid days off during their 1st year of employment (this includes every other Friday off PAID for your wellness needs). This increases to 61 days the 2nd year and continues to increase with tenure.
- We have expanded our employee insurance benefit offerings and made them more affordable.
The Veteran Peer Support Specialist is a vital member of the behavioral health team, using their lived experience as a Veteran to support other Veterans in their recovery journey. Through shared understanding, respect, and mutual empowerment, the Veteran Peer Support Specialist helps instill hope, build connection, and support individuals in achieving their recovery goals. This role promotes engagement in services, provides mentorship, and encourages self-advocacy, wellness, and resilience. This position requires lived experience as a Veteran and a willingness to share personal experiences in recovery to support and inspire others. The ideal candidate will demonstrate a commitment to recovery principles and a passion for helping fellow Veterans navigate mental health, substance use, and community support systems.
Core Responsibilities Include: Use personal experiences as a Veteran in recovery to build trust, foster connection, and support Veteran clients in achieving wellness.
* Provide peer-based mentoring, advocacy, and support to Veterans receiving behavioral health services. * Assist Veterans in identifying goals, accessing resources, and navigating behavioral health, VA, and community service systems. * Facilitate or co-facilitate recovery-focused groups, including peer-led support groups and wellness activities. * Encourage Veterans to engage in services, maintain treatment plans, and develop individualized recovery goals. * Collaborate with clinical and care coordination staff to ensure Veterans receive holistic and person-centered support. * Support Veterans in developing coping skills, enhancing resilience, and exploring personal strengths and interests. * Advocate for the needs of Veteran clients and help reduce barriers to accessing care. * Participate in interdisciplinary team meetings to provide input from a peer perspective. * Maintain documentation in accordance with program and agency standards. * Engage in supervision and training to support professional development and successful CRSS attainment. * Complete all required reporting, training, and administrative duties in a timely and professional manner. * Perform other duties as assigned or agreed upon with supervisor. Knowledge, Skills and Abilities:
- Knowledge: * Recovery principles and the role of peer support in behavioral health. * Veteran-specific behavioral health needs and the impact of military service. * Community, VA, and Veteran-specific resources and supports. * Basic understanding of mental health, substance use, and trauma-informed care. * Importance of confidentiality, ethics, and professional boundaries. Skills: * Strong interpersonal communication and active listening skills. * Ability to build rapport through empathy, honesty, and shared experience. * Effective storytelling to convey recovery messages and inspire hope. * Group facilitation and peer mentoring skills. * Time management and documentation skills. Abilities: * Willingness to share personal recovery experiences in a purposeful and appropriate manner. * Comfort working with individuals from diverse backgrounds and experiences. * Ability to work both independently and as part of a multidisciplinary team. * Commitment to professional development, including CRSS certification within the required timeframe. * Ability to maintain appropriate boundaries and uphold peer support values. * Ability to lift 10 pounds.
- * High school diploma or equivalent * A valid driver's license, reliable means of transportation, and proof of automobile insurance coverage are required. * Lived experience as a Veteran of the U.S. Armed Forces. * Preferred: Experience providing peer support services or working in a behavioral health setting. * Willingness and ability to obtain the Certified Recovery Support Specialist (CRSS) credential within 12 months of hire. Training and supervision will be provided to support this goal.
- Generous vacation, sick and personal leave
- WELLNESS days - 26 days per year (every other Friday off paid)
- Paid holidays - 9 in 2024
- Health Club/Fitness Reimbursement
- Employee Assistance Program
- Continuing education opportunities
- Tuition assistance program
- Agency provided life insurance and short-term disability policies
- Retirement plans (401k and Roth)
- Optional insurance benefits, including health, dental, vision, flex spending accounts (healthcare, dependent care), and additional life insurance. (The health insurance benefit includes substantial agency contribution towards the cost.)
- We are a National Health Service Corp site which gives staff access to the National Health Service Corp federal student loan forgiveness program (LCPC, LCSW, MD, APN, RN, CADC, LSW, and LPC individuals). For more information, visit
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