43,936 IT Support jobs in the United States

Are you looking for your next challenge? Are you ready to work with a performance-based small company? At Zantech, we are a dynamic Woman Owned Small Business focused on providing complex, mission-focused solutions with a proven track record of outstanding customer performance and high employee satisfaction. We would love to talk with you regarding that next step in your career. Come join our team!

Zantech is looking for an upcoming talented System Support/ Help Desk Specialist to provide troubleshooting assistance and problem resolution for computer systems in a variety of environments including personal computers, servers, and Local Area Networks (LANs).

This role involves supporting distributed PC/networking environments through installation, testing, repair, and troubleshooting for PCs linked to networks, printers, and other computer peripherals. The specialist provides technical, operational, and training support to users via telephone or on-site assistance for PC desktop hardware and software packages.

Responsibilities include, but will not be limited to:

• Install and test personal computers, printers, and other peripherals
• Configure operating systems and application software programs
• Troubleshoot computer problems and perform hardware/software diagnostics
• Coordinate needed repairs and resolve computer system problems
• Provide help desk functions via email, phone, or in person
• Participate in evaluation of system configuration and software
• Coordinate between users and components of local area networks
• Maintain hands-on familiarity with network, telecommunications, and operating systems

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Required Experience or Knowledge of the following technologies/functions:

• Direct end-user support experience for applications being supported, including both telephone support and on-site assistance to users

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Preferred Qualifications:

• Software provider certifications for specific applications
• Prior teaching/training experience with computer applications (database, imaging, automated litigation support)
• Experience with DOJ office automation environments

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Required Security Clearance:

• US Citizenship and the ability to obtain and maintain an active Public Trust, per contract requirements.

“ Outstanding Performance…Always!”

Our corporate motto represents our commitment to build long-term relationships with both our clients and our employees by providing the highest quality service in everything we do. We strive for excellence for our clients and for each other. We embrace the opportunity to hire individuals with new talents and fresh perspectives. Zantech offers competitive compensation, strong benefits, and a vacation package, as well as a fast-paced and exciting work environment. Come join our team!

Are you a tech-savvy problem-solver with a passion for system support and collaboration? Join our team as a Customer Solutions Specialist in Glen Allen, VA, where you'll play a key role in driving the success of our Embedded Knowledge Management (EKM) remote monitoring program.

In this role, you'll oversee the setup, coordination, and management of print devices. Working closely with Sales, you'll initiate remote assessments, handle automated supply replenishments, and ensure smooth installations. You'll use industry-leading tools like HP Smart Device Services, Canon, and Konica Minolta integrations, along with predictive analytics to monitor fleet health and ensure optimal performance.

Key Responsibilities:

• System Support: Serve as the primary point of contact for EKM installations and remote monitoring setups, ensuring seamless execution and timely resolution of any issues.

• Collaboration: Work closely with Sales, Device Management (DM), and MAPS teams to initiate remote assessments, onboard devices, and facilitate automated supply replenishments.

• Monitoring & Reporting: Use EKM software tools to monitor fleet health, track device life counts, error codes, supply levels, and performance indicators. Generate automated reports and trigger alerts as needed.

• Supply Chain Management: Monitor supply levels for Canon and Konica Minolta devices, proactively initiating shipments based on predictive insights and predefined thresholds.

• Account Management: Coordinate with vendors (HP, Supplies Network) and internal teams to ensure smooth operations and maintain up-to-date resources, sales forms, and security documentation.

• Documentation Management: Maintain accurate, accessible records of all EKM resources, ensuring proper storage and sharing of tools, guidelines, and vendor-related collateral.

What sets us apart? We're a family-owned company that values respect, innovation, and collaboration. We support our team members' growth with clear career advancement paths and celebrate every milestone. Plus, through our nonprofit Imprint, we give back to local youth, making an impact beyond just the office.

Core Requirements:

• Proven experience in system support and account management.

• Strong collaboration skills with both internal teams and external vendors.

• A passion for technology and a drive for continuous improvement.

• Excellent communication and organizational abilities.

Why You'll Love Working Here:

• Competitive pay with plenty of room for career growth.

• Comprehensive benefits including healthcare and retirement plans.

• Career development programs and internal promotions.

• Recognition for your hard work and contributions.

• Community involvement through our nonprofit Imprint.

If you're looking for a dynamic role where your system support skills will shine and collaboration is key to success, we want to hear from you!

Apply now and make your mark with us!

• Assist in the implementation of technical systems, software, hardware, or solutions.
• Develop deep expertise in one or more technologies to act as SME for Store Support team as well as Corporate Support Team (e.g., traffic counting, network management, Verizon systems, ticket system, mobile device management)
• Respond to phone calls, ticket submissions, and deskside support in order of priority. Ticket triaging, proper ticket prioritization, and timely customer communication skills required. Must be highly organized and good communicator.
• Provide SME support to the Service Desk regarding issue status and resolution, maintaining incidents and problems within the ticketing system.
• Provide rapid and customer focused support as required
• Proper time management skills will be required to juggle the many support calls (written tickets, verbally, and/or in-person.)
• Test, implement, and document projects with direction and assistance from others.
• Research and testing of modern technology (As needed for project work)
• Leverage and contribute to the knowledgebase documentation for helpdesk and IT support, taking responsibility for your area(s) of technical expertise to ensure accurate and effective documentation.

Requirements

• Bachelor's degree preferred, preferably in an IT or Systems Administration discipline from an accredited four-year college or university or equivalent experience.
• Minimum 2-year experience working as a support analyst or similar role.
• Minimum 2-years’ experience implementing enterprise applications, hardware, and projects (retail focus preferred) or equivalent.
• A+ certification or equivalent preferred
• Minimum 2-year experience supporting Apple iPad.
• In-depth knowledge MDM and Network monitoring systems
• Ability to clearly and positively communicate with vendors & business stakeholders.
• Extensive problem-solving ability & technical knowledge in retail technology
• Ability to multitask and balance several competing priorities.
• Ability to work some evenings, weekends, and holidays.

• Remote End User Support (MS365, Outlook, business apps, spam filtering, etc.)
• Hardware Setup & Troubleshooting
• Light Server & Network Administration
• Client Documentation & Knowledgebase Management

• Provide support via phone, email, and remote tools for Microsoft 365, Outlook, spam filtering, and business applications
• Manage Microsoft 365 administration (licensing, applications, Azure)
• Troubleshoot user technical issues and update tickets until resolution
• Escalate issues appropriately and engage with vendors as needed

• Provision and image PCs for new users or refreshes
• Resolve printing and peripheral issues
• Install and configure hardware/software and assist with replacements

• Manage Active Directory and NTFS permissions
• Apply and manage Group Policy settings
• Assist with basic server and firewall troubleshooting

• Maintain client documentation (configs, passwords, approvals)
• Update internal processes and participate in knowledge sharing
• Accurately track time and ticket work
• Mentor L1 Analysts and participate in team meetings

• Strong communication and customer service focus
• Solid troubleshooting and root cause analysis abilities
• Team-oriented with a high standard for quality and follow-through
• Familiar with VPNs, remote access, Hyper-V/VMware, and Microsoft 365
• Comfortable working with Windows Desktop/Server environments and basic networking

• Associate's degree in IT or equivalent experience
• 2+ years of experience in IT support or a related field
• Valid Texas driver's license and insurance
• Ability to occasionally travel to client sites as needed

• Medical, Dental, and Vision Insurance
• Short & Long-Term Disability
• 401(k) with Company Match
• Paid Vacation & Holidays
• Professional Growth & Career Development Opportunities

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

We are seeking an experienced and highly motivated Sr. Systems Engineer to join our team. The ideal candidate will have a strong background in server/desktop support, networking (SIP, VoIP, routing, and switching), telephony hardware, troubleshooting software applications, and diagnosing complex system architectures. Create, update, manage, and resolve support tickets. Working with a diverse range of customers via phone and remote connections. The Sr. Systems Engineer will be responsible for ensuring the highest level of customer satisfaction by providing prompt, efficient, and accurate technical assistance.

The System Support Engineer will:

• Provide high-quality technical support to customers through phone, email, chat, and remote desktop assistance.

• Troubleshoot and resolve complex hardware, software, computer, telecommunications, and IP-based network-related issues.

• Escalate unresolved issues to the appropriate internal teams or external vendors, ensuring timely resolution and effective customer communication.

• Create, update, and maintain accurate records of customer interactions, issue resolution, and support documentation in our ticketing system.

• Ability to effectively organize tasks, manage multiple priorities and deliver on customer commitments on schedule.

• Mentor and coach junior technicians, sharing knowledge and best practices to improve team performance and act as an escalation point for tier 3 support.

• Develop and maintain a deep understanding of our products, services, and systems to provide expert advice and guidance to customers.

• Creates Site Specific Methods of Procedures as necessary.

• Perform system site audits and provide findings and recommendations.

• Assist in creating and maintaining technical support documentation, including FAQs, knowledge base articles, and training materials.

• Collaborate with cross-functional teams, including Product Development, Quality Assurance, and Sales, to identify and address product-related issues and drive improvements.

• Participate in the on-call rotation, providing after-hours support as needed.

• Stay current with industry trends, emerging technologies, and best practices to continuously improve technical support services.

• Working knowledge of Analog and Digital Telephony

• Works variable shifts dictated by support needs.

• Provides input and participates in interviews of prospective Support Engineers for future sites or staff replacements.

• Possible travel to direct sites to fill the role of onsite support engineers or to troubleshoot escalated issues.

• This position is subject to working in high-security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience.

• A minimum of 6-7 years of experience in a technical role to include support, preferably in a software or technology company.

• Strong troubleshooting and problem-solving skills, with the ability to analyze complex issues, isolate trouble and develop effective solutions.

• In-depth knowledge of Windows and Linux operating systems, as well as networking concepts and protocols.

• Familiarity with common software applications, web browsers, and virtualization suites.

• Excellent verbal and written communication skills, with the ability to convey technical information in a clear and concise manner.

• Strong customer service and interpersonal skills, with a proven ability to build and maintain relationships with customers and internal stakeholders.

• Ability to work independently and manage multiple tasks and priorities effectively.

• Experience with remote support tools, ticketing systems, and CRM software.

• Experience with firewalls and security-related applications

• Industry certifications, such as CompTIA A+, Network+, Cisco CCNA, Microsoft Azure, and Microsoft Certifications, are a plus.

Target Base Salary Range for this role is $63,800 USD - $127,600 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-DB1

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience.

• A minimum of 6-7 years of experience in a technical role to include support

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Our U.S.Benefitsinclude:

• Incentive Bonus Plans
• Medical, Dental, Visionbenefits
• 401K
• 10 Paid Holidays
• GenerousPaidTime Off Packages
• Employee Stock Purchase Plan
• PaidParental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

We are seeking an experienced and highly motivated Sr. Systems Engineer to join our team. The ideal candidate will have a strong background in server/desktop support, networking (SIP, VoIP, routing, and switching), telephony hardware, troubleshooting software applications, and diagnosing complex system architectures. Create, update, manage, and resolve support tickets. Working with a diverse range of customers via phone and remote connections. The Sr. Systems Engineer will be responsible for ensuring the highest level of customer satisfaction by providing prompt, efficient, and accurate technical assistance.

The System Support Engineer will:

• Provide high-quality technical support to customers through phone, email, chat, and remote desktop assistance.

• Troubleshoot and resolve complex hardware, software, computer, telecommunications, and IP-based network-related issues.

• Escalate unresolved issues to the appropriate internal teams or external vendors, ensuring timely resolution and effective customer communication.

• Create, update, and maintain accurate records of customer interactions, issue resolution, and support documentation in our ticketing system.

• Ability to effectively organize tasks, manage multiple priorities and deliver on customer commitments on schedule.

• Mentor and coach junior technicians, sharing knowledge and best practices to improve team performance and act as an escalation point for tier 3 support.

• Develop and maintain a deep understanding of our products, services, and systems to provide expert advice and guidance to customers.

• Creates Site Specific Methods of Procedures as necessary.

• Perform system site audits and provide findings and recommendations.

• Assist in creating and maintaining technical support documentation, including FAQs, knowledge base articles, and training materials.

• Collaborate with cross-functional teams, including Product Development, Quality Assurance, and Sales, to identify and address product-related issues and drive improvements.

• Participate in the on-call rotation, providing after-hours support as needed.

• Stay current with industry trends, emerging technologies, and best practices to continuously improve technical support services.

• Working knowledge of Analog and Digital Telephony

• Works variable shifts dictated by support needs.

• Provides input and participates in interviews of prospective Support Engineers for future sites or staff replacements.

• Possible travel to direct sites to fill the role of onsite support engineers or to troubleshoot escalated issues.

• This position is subject to working in high-security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience.

• A minimum of 6-7 years of experience in a technical role to include support, preferably in a software or technology company.

• Strong troubleshooting and problem-solving skills, with the ability to analyze complex issues, isolate trouble and develop effective solutions.

• In-depth knowledge of Windows and Linux operating systems, as well as networking concepts and protocols.

• Familiarity with common software applications, web browsers, and virtualization suites.

• Excellent verbal and written communication skills, with the ability to convey technical information in a clear and concise manner.

• Strong customer service and interpersonal skills, with a proven ability to build and maintain relationships with customers and internal stakeholders.

• Ability to work independently and manage multiple tasks and priorities effectively.

• Experience with remote support tools, ticketing systems, and CRM software.

• Experience with firewalls and security-related applications

• Industry certifications, such as CompTIA A+, Network+, Cisco CCNA, Microsoft Azure, and Microsoft Certifications, are a plus.

Target Base Salary Range for this role is $63,800 USD - $127,600 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-DB1

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience.

• A minimum of 6-7 years of experience in a technical role to include support

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Our U.S.Benefitsinclude:

• Incentive Bonus Plans
• Medical, Dental, Visionbenefits
• 401K
• 10 Paid Holidays
• GenerousPaidTime Off Packages
• Employee Stock Purchase Plan
• PaidParental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.