67,079 Help Desk Technicians jobs in the United States
Help Desk Technician
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We are seeking a reliable and tech-savvy Remote Help Desk Technician to provide first-level technical support to end-users across various systems and platforms. As the first point of contact for IT support issues, you will diagnose and resolve technical problems, answer queries, and ensure prompt and effective solutions to support requests—all while working remotely.
Key Responsibilities:
- Respond to help desk tickets, emails, and calls in a timely and professional manner.
- Provide technical support for hardware, software, networking, and other IT-related issues.
- Troubleshoot problems using remote desktop tools and standard diagnostic techniques.
- Document issues, solutions, and updates in the ticketing system.
- Guide users through step-by-step instructions to resolve issues.
- Escalate complex issues to higher-level support when necessary.
- Follow up with users to ensure their systems are fully functional.
- Maintain knowledge of industry best practices and company procedures.
- Proven experience in a help desk or technical support role.
- Strong knowledge of Windows/Mac OS, Microsoft Office, and remote support tools (e.g., TeamViewer, AnyDesk).
- Familiarity with ticketing systems (e.g., Zendesk, Freshdesk, Jira).
- Excellent communication, problem-solving, and interpersonal skills.
- Ability to work independently and manage multiple tasks in a remote environment.
- High school diploma or equivalent required; IT certifications (CompTIA A+, Microsoft, etc.) are a plus.
Company Details
Help Desk Technician
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Entry-Level Help Desk Technician— Recent Graduate Opportunity
Pay range: $25 – $30 hr.
Menlo Park California, United States (HYBRID)
Check below to see if you have what is needed for this opportunity, and if so, make an application asap.
Are you a recent graduate in Computer Science, Engineering, or a related field eager to start your career in tech support? Join our team to develop your skills by investigating and resolving customer issues related to digital advertising, e-commerce, and content creator products.
What You’ll Do:
- Investigate and troubleshoot complex customer issues by analyzing data and logs to identify root causes.
- Collaborate with internal teams to gather information and insights.
- Develop a strong understanding of the company’s products and services.
- Triage and prioritize customer escalations based on severity and impact.
- Manage and coordinate the escalation process to ensure timely issue resolution.
- Provide product feedback and work closely with product teams to improve quality and customer experience.
- Identify opportunities to streamline processes and implement improvements.
- Communicate effectively with customers, stakeholders, and cross-functional teams.
- Participate in training and development programs to grow your technical and professional skills.
What We’re Looking For:
- Recent graduate with a Bachelor’s degree in Computer Science, Engineering, or a related field.
- Strong problem-solving and analytical skills.
- Excellent communication and collaboration abilities.
- Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously.
- Familiarity with digital advertising, e-commerce, or content creator tools is a plus but not required.
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.
Help Desk Technician
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Many People. One Strong Community. Join Our Growing Team!
Mozaic is searching for an Information Systems Help Desk Technician to join our growing team of professionals!
Technician Responsibilities:
Maintain and troubleshoot computer hardware, applications, and peripheral equipment to support staff or contractors as needed. Collaborate with agency staff and contractors to develop more efficient workflows using agency-owned technology or applications. Provide level-one network troubleshooting to resolve equipment communication issues. Create, manage, and maintain agency or contractor accounts across systems such as Active Directory, Exchange, and other Information Systems-controlled platforms. Set up computers, peripherals, and other technology to equip new hires or current staff with the tools necessary for their roles. Research, recommend, and assist with implementing software and hardware upgrades, patches, and fixes. Conduct audits of agency computers, user accounts, file access, and compliance with HIPAA, NIST, CMMC, or other relevant standards. Stay informed about advancements in technology, security policies, applications, and other Information Systems topics to maintain expertise in the field.
Technician Qualifications:
A high school diploma with at least two years of experience providing hardware and software support to small-to-medium-sized companies is required. Proficiency with Windows operating systems, Microsoft Office Suite, and Microsoft Active Directory is essential, with knowledge of basic networking concepts or theory preferred. Experience working with computer hardware, laptops, printers, and other business technology is also preferred. The ideal candidate must demonstrate strong communication skills and the ability to work effectively within a team environment. A customer service-oriented approach is crucial, along with the ability to collaborate efficiently with teams outside the IT/IS department.
Our Benefits Include:
- Medical, Dental and Vision Insurance
- 403(b) Retirement Plan with Employer Match
- 20 Paid Vacation Days and 8 Paid Holidays
- Work Today, Get Paid Today
- Eligibility for Student Loan Forgiveness Program & Tuition Reimbursement
- Flexible Spending Accounts - Medical & Dependent Care
- Pet Insurance
- Pre-Paid Legal Services
- Employee Assistance Program & Wellness Incentives
- Paid Comprehensive Training and Certification Programs
Schedule: Full Time - Monday-Friday 8am-4pm
Hours Per Week: 37.5 hours
Pay Range: $20.00 - $23.00
Locations: Waterloo, Penn Yan, Auburn
Why Choose Mozaic?
Mozaic is a not-for-profit organization based in the Finger Lakes Region, specializing in providing services and residential facilities for people with intellectual and developmental disabilities. We are a prominent advocate for supporting and improving the lives of over 2,000 individuals with disabilities in our area.
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Help Desk Technician
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Department: Corporate/Administrative
Employment Type: Full Time
Location: Baton Rouge, LA
Reporting To: Chris Chandler
Description
Waggoner Engineering, Inc. is hiring a Help Desk Technician in our Baton Rouge, LA office to provide first level technical support and problem resolution to Waggoner users. The primary responsibility will be to diagnose, resolve and document incident tickets. As a member of the IT support team, the Help Desk Technician will provide superior customer service in-person, over the phone, and via email addressing IT requests and troubleshooting issues. The role will work with the team to apply the right expertise to every request, escalating issues as needed and doing what it takes to deliver superior customer service. Independent judgment is required to plan, prioritize, and organize workload. The role could be a level II role for the right candidate.
Are you ready to inspire, engage and deliver? For almost 50 years Waggoner has delivered sound results through a culture of integrity, service and creativity to benefit our clients. Waggoner has more than doubled in size over the last five years and growth is expected to significantly increase through the addition of talented personnel.
What does that mean for you? Waggoner differentiates itself as a leader in growth strategy for water and disaster recovery, as well as providing full engineering services across 19 offices and 6 states; we need people who are inspired for future growth, engage as leaders in their respective fields, and deliver to both internal and external clients.
If you are tired of hearing "we've always done it this way"; if you have a work hard/play hard attitude; and if you enjoy working with a vast team of professionals across various disciplines, you will fit right into our culture.
Your Primary Responsibilities will include
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Problem-solving and research skills that translate to the ability to find solutions for customer problems when a solution is not immediately apparent
• Interpersonal skills that function to create connections and positive experiences for customers
• Technological skills specific to the company's products and trouble-shooting practices
• Patience with customers and ability to remain calm
• Organize resources so they are easy to locate
• Resolve customer issues with company products
• Answer other customer questions and offer them access to helpful resources
• Direct questions to the right department when needed
• Ensure customer satisfaction
• Manage all desk administrative duties
• Maintain accurate records of interactions with customers and recurring user problems
• Create detailed documentation of resolutions to problems
• Follow up with customers as needed to ensure any problems are resolved
• Adding images to machines
• Installation of memory and/or HDD's
• Windows 10 & above, Server 2016 & above
• Microsoft Office 365
• Cloud computing
Competencies
- Interpersonal skills: i.e., telephone skills, communications skills, etc.
- Flexibility
- Ability to Multi-Task
- Self-motivated
- Time Management
- Collaboration Skills
This job requires occasional working hours beyond regularly scheduled hours, occasional traveling to offsite locations and occasional lifting up to 50 pounds. This job operates in a professional office environment.
Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.
Travel
This role will involve travel along the Interstate 10 corridor between Lake Charles, LA and Gulfport, MS office locations. The position will be based in one of the Baton Rouge offices.
What you'll need
Required Experience
- High school diploma
- Two years of IT Helpdesk experience
- Two years of customer service experience
- Associate's degree in Computer Science or related bachelor's degree
- Five years of IT Helpdesk experience
- Cloud computing experience
We know work isn't only about what you do, it's also about who you work for and with! Waggoner Engineering provides a fun, family-friendly, and multicultural work environment that supports a work life balance, including:
- WEI Incentive Program
- Healthy Workplace Program
- Employee Referral Bonus
- Competitive Health Benefits
- Career Development and Training
- Flexible/Hybrid Schedule
- Community Service Opportunities
- Worldwide Travel Assistance
Waggoner Engineering, Inc. is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Help Desk Technician
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Location: Foster City, CA (On-site: Monday-Thursday)
Bertram Capital is a private equity firm targeting investments in lower middle market companies. Since its inception in 2006, the firm has raised over $4B of capital commitments. Bertram has distinguished itself in the private equity community by combining venture capital operating methodologies with private equity financial discipline to empower its portfolio companies to unlock their full business potential. This approach is unique in that Bertram is not singularly focused on achieving its investment returns through financial engineering and the extraction of near-term cash flow. Instead, Bertram focuses on reinvestment and technology enablement to drive growth and value through digital marketing, e-commerce, big data and analytics, application development and internal and external platform optimization.
Visit for more information.
Position Description
We are seeking a Help Desk Technician who thrives in a people-focused, fast-paced environment. You will be the frontline ambassador of IT support, serving as the first point of contact for technical issues and service requests across the organization. This is a highly visible role where communication, patience, and professionalism are just as important as technical chops.
You will report directly to the CISO and work closely with team members responsible for infrastructure, cybersecurity, and reporting functions, providing critical front-line support while contributing to the larger mission of secure and efficient IT operations. This position is ideal for someone who is process-oriented, service-minded, and eager to contribute to a compliance-driven financial environment.
You'll handle a wide variety of tasks-ranging from troubleshooting desktop issues and managing tickets to improving operational workflows through documentation, automation, and user education. The role also includes support for cybersecurity awareness, conference room technologies, and proactive infrastructure hygiene.
Responsibilities
- Serve as the primary contact for all help desk requests, triaging incidents, service tickets, and change requests through the Service Desk application.
- Provide in-person and remote technical support for employees using Windows and macOS systems, including Office productivity tools and collaboration software.
- Deliver clear, jargon-free technical support to employees at all levels, including VIPs and executives.
- Collaborate closely with colleagues across infrastructure, cybersecurity, and reporting teams to escalate and resolve technical issues.
- Manage ticket queues effectively, balancing workload based on urgency, business impact, and customer tier.
- Follow and enforce IT operational procedures and compliance requirements, especially within a regulated financial environment.
- Assist in onboarding and offboarding tasks, including device preparation, user account creation, and hardware/software provisioning.
- Maintain clear, concise, and reusable documentation and notes within tickets and internal knowledge bases.
- Support cybersecurity efforts including training, best practices, password procedures, and enterprise password manager support.
- Troubleshoot conference room AV systems and video conferencing platforms.
- Provide basic support for networking issues such as connectivity, IP conflicts, and router/switch awareness.
- Coordinate the recycling and disposal of obsolete hardware, ensuring secure data destruction.
- Identify repetitive tasks and implement automation through scripting or no-code/low-code platforms.
- Support and track IT assets, software inventory, and change management activities.
- Participate in routine IT operations tasks such as patch validation, hardware troubleshooting, and mobile device setup.
- Maintain an improvement-oriented mindset and proactively address inefficient systems or processes.
- 3+ years of hands-on help desk support and at least 5 years in a customer-facing service desk environment.
- Excellent communication and interpersonal skills.
- Experience with Windows, macOS, and Apple iOS devices.
- Proficiency with Microsoft Office 365 tools (desktop and cloud versions).
- Familiarity with a Service Desk or ITSM platform (e.g., Jira, ServiceNow).
- Experience managing ticket queues and balancing VIP support needs.
- Understanding of IT support in a financial, compliance-heavy environment.
- Ability to follow procedures and documentation precisely.
- Ability to collaborate effectively without full admin rights.
- Strong note-taking and documentation habits.
- Excellent writing skills for user guides, SOPs, and knowledge base content.
- Drive to improve or automate repetitive tasks.
- Understanding of password managers and ability to support secure credential practices.
- Awareness of cybersecurity threats and practices.
- Experience supporting AV and video conferencing technologies.
- Basic networking knowledge (DNS, DHCP, IP, local connectivity).
- Experience with IT asset disposal and secure data wiping.
- Maintains a professional demeanor and remote work environment.
- Experience with MDM platforms (e.g., Jamf, Intune).
- Familiarity with endpoint security tools (EDR, DLP).
- Experience with scripting or low-code platforms (e.g., Power Automate, Zapier).
- Experience in <100 employee environments.
- Exposure to networking diagnostics tools (ping, traceroute, Wi-Fi analyzers).
Please note, a resume and a 1 minute video virtual cover letter is required when applying for this position.
Compensation and Benefits
The expected salary range for this position is: $30,000- 150,000 total annual compensation. Offered salary may be based on a variety of factors including skills, experience, and qualifications for the role. After one year of tenure, employees will receive an additional annual bonus.
Comprehensive medical, dental, and vision benefits are provided at no cost to the employee. We offer a generous 401K match as well as a "take what you need" PTO policy.
If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Diversity, Equity, and Inclusion
At Bertram Capital we value and celebrate the many perspectives that arise from a variety of cultures, genders, religions, national origins, ages, abilities, socioeconomic status and sexual orientation. Our commitment to Diversity, Equity and Inclusion (DEI) ensures that Bertram is a place that attracts, grows, and promotes top talent from all backgrounds.
Help Desk Technician
Posted today
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Position Title: Help Desk Technician
Job ID: RR-134940
Salary Range/Level:
$22.59 - $30.15
2025-26 Hourly Range
(commensurate with experience)
Affiliation:
2025-2026 Union Affiliation: OPEIU II
Work Location:
Thorburn Education Center - Mason, MI
Schedule:
52 weeks / 5 days / 8 hours
Reports To:
Josh Langfeldt
Application Deadline:
August 31, 2025
How To Apply
A completed online application is required. (See application instructions at Ingham ISD under Join Our Team.)
Internal applicants, please use your Ingham ISD email address when applying.
About The Role
Under the general direction of the administrator and in compliance with established policies, procedures, and practices, provides help desk support and performs a variety of tasks in support of Ingham ISD, REMC 13, and constituent districts
- Provides help desk support and technical assistance to internal staff, constituent district personnel, and others including but not limited to support of both walkup and remote users (via phone/network/internet) on access issues (logins and passwords), software assistance and troubleshooting, hardware assistance and diagnostics, etc.
- Addresses reported technical issues to keep users operating efficiently. Documents all support requests and calls in ticket system, meets SLA's and strives for first call resolutions. Escalates or arranges for additional technical support as needed.
- Configures new computer devices for staff and student use by installing the operation system and software. Completes set up of computer workstations, i.e., desktop or laptop computers, monitors, scanners, printers, mice, and keyboards.
- High school diploma or equivalent. Associates degree or equivalent in a computer related field is preferred.
- Two or more years of recent and relevant related experience and advanced skills in working with and/or supporting computing devices, applications, and databases. A computer related degree may be used in lieu of the experience requirement.
- Analytical ability and computer skills necessary to identify and resolve a variety of help desk technology issues, as well as to evaluate information and situations to determine the appropriate course of action without supervisor approval.
Why Join Ingham ISD
Ingham ISD is dedicated to providing high-quality educational supports for school districts, children, and families, with a strong focus on student achievement, leadership, and collaboration. We seek team members who are passionate about our mission, embrace innovation, and help foster a welcoming and inclusive environment. We encourage individuals committed to education who bring a variety of perspectives and experiences that will enhance our team and the communities we serve to apply.
- Collaborative and supportive environment
- Opportunities for personal and career growth
- Impactful work
- Competitive Compensation
We offer our employees top-tier benefits, including a choice of five health insurance plans, district-paid dental, vision, life insurance, and long-term disability. Visit our website for a comprehensive list of benefits.
Notice of Non-Discrimination
It is the policy of Ingham Intermediate School District not to discriminate on the basis of race, color, national origin, gender/sex, age, disability, height, weight, marital status, or lack of English language speaking skills, in its programs, services or activities. The following person has been designated to handle inquiries regarding the nondiscrimination policies: Assistant Superintendent of Human Resources, 2630 West Howell Road, Mason, MI, 48854. ( .
Your Impact, Our Legacy: Join Ingham Intermediate School District for a Meaningful Career.
Help Desk Technician
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Type: Full time, Exempt
Location: Reston VA
Reports To: Chief of Staff
Muller is a full-service Site Work Contractor based in Northern Virginia. Our unique technology and systems-driven approach has led us to become a leading provider of sustainable civil construction services throughout Maryland, Virginia, and DC.
Our Reston office is seeking to hire a Full-Time Helpdesk Technicianto add to the growing IT department. The technician will extend technical support to all internal IT projects, as well as customers facing problems related to hardware, software, and networking. They are responsible for troubleshooting problems faced by the end-users of laptops, and mobile phones by identifying issues and analyzing them through our proprietary ticketing system.
Disclaimer: The following description has been designed to indicate the general nature and essential responsibilities of work performed by employees within this classification. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required.
Responsibilities:
- Serve as the first line of support for all IT service requests and incidents.
- Configure, deploy, and troubleshoot Windows PCs, laptops, and mobile devices, including iPads, Android, and iOS devices.
- Support Microsoft 365, SharePoint Online, OneDrive, Adobe Acrobat, and specialized construction software.
- Troubleshoot both networked and local printers.
- Provide remote and on-site support to the Reston main office and occasionally the Manassas yard.
- Communicate effectively with team members and end users in both oral and written formats.
- Maintain accurate documentation of troubleshooting steps, resolutions, and system configurations.
- Be available to work outside of regular business hours for unforeseen issues or emergency support needs.
- Update contact lists in EZ Text.
- Manage and track equipment inventory and hardware.
- Update company cell phone contacts through the CiraSync application.
- Handle the company's Verizon Wireless account, including activations, plan adjustments, troubleshooting, and device replacements.
- Coordinate with Dell representative for all equipment orders, warranty claims, and related support needs.
- Conduct new hire orientation for incoming employees, including IT setup, account provisioning, and basic system training.
- Minimum 2 years of experience in IT support, desktop support, working in a customer service setting, troubleshooting Windows PC and mobile device (iPhone and Android)
- Must have Valid Driver's License and travel off site as needed
- Strong written and oral communication skills
- At minimum High school diploma or equivalent, associate's degree in IT or similar field is preferred.
- Meticulous organizational skills and experience working in a high-volume, deadline-based environment (requires the ability to multitask)
- Good communications skills for coordinating and executing various tasks as delegated by the various team members
- Computer literate and proficient with Windows and Microsoft Office programs
- CompTIA A+ or better is preferred
- May be required to lift, move, mount, or store equipment weighing up to 50 lbs., or equipment in piece mail
- Occasionally, may be required to work ad-hoc assignments during evenings or early mornings of working days as well as holidays and weekends.
- Will be required to visit user's premises to resolve problems on their servers or desktop PCs.
- Competitive Salary + Yearly Bonus
- Paid Holidays and Vacation
- Health, Vision, and Dental Insurance plus additional voluntary plans
- 401K with company match
- Company phone, computer,
Muller Inc is an Equal Opportunity Employer and makes hiring decisions solely on the basis of merit.
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Help Desk Technician
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Location(s): Must work in the Defiance, OH office Reports to: Helpdesk Supervisor FLSA Type: Non-Exempt HOURS: 8 AM - 5 PM ABOUT MAMMOTH TECH: Mammoth Tech provides versatile and tech-savvy contact center and debt collections services for the world's Technician, Help Desk, Computer Tech, Technical, Help, Business Services, Skills
Help Desk Technician
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CEI Engineering Associates in Bentonville, AR is looking to hire a full-time Help Desk Technician on-site to provide exceptional technical support. Are you an analytical person with first-class problem-solving skills? Would you like to gain valuable IT experience? Are you interested in joining a company that appreciates its employees? If so, please read on!
This computer science position earns competitive compensation depending on experience. We provide awesome benefits and perks, including comprehensive health offerings, a 401(k) with a company match, an employee stock ownership plan, a quarterly incentive bonus program, continuing education opportunities, and a health and wellness reimbursement program. If this sounds like the right computer science opportunity for you, apply today!
ABOUT CEI ENGINEERING ASSOCIATES
Established in 1973, we became a leader in civil engineering, land surveying, and landscape architecture by approaching each project with the same objectives: to help our clients streamline their processes, create efficiencies, avoid costly mistakes, and drive revenue to their bottom line. With offices from coast to coast and a dedicated team of more than 100 professionals, we are a diverse, deeply experienced, and inclusive firm ready to help our clients take advantage of every opportunity that comes their way.
We employ hard-working people who want to develop and grow along with our company. We also want to help our employees and their families lead healthy, balanced lives. Therefore, we provide affordable coverage that promotes wellness beyond basic healthcare. By offering competitive pay, excellent benefits, and ongoing training, we foster a supportive environment where our team can excel. Most importantly, we aim to give our employees the opportunity to do what they do best every single day.
A DAY IN THE LIFE OF A HELP DESK TECHNICIAN
As a Help Desk Technician, you provide invaluable technical support and customer service for both coworkers and clients. Knowledgeable and eager to help, you thoroughly assist others with accessing and using automated systems and services. Promptly responding to user requests, you help identify the problem, determine the best way to resolve it, and then coach the user through the resolution process.
You maintain a professional and helpful demeanor as you troubleshoot and complete software installations, upgrades, and other application problems. For more advanced complications, you coordinate with the appropriate technical personnel to address the issue. As you resolve problems, you document and track the reported issues to keep an eye on patterns and search for areas for improvement. You take pride in helping others using your technical expertise!
QUALIFICATIONS FOR A HELP DESK TECHNICIAN
- Associate degree in computer science or information systems and some related experience OR an equivalent combination of experience and training
- Familiarity with hardware such as desktops, laptops, mobile devices, thin clients, printers, and copiers
- Familiarity with operating systems such as MS Windows 7 and 8, Apple OSX, iOS, and Android
- Familiarity with MS products such as Word, Excel, PowerPoint, Outlook, Visio, and Lync
- Familiarity with browsers such as Internet Explorer, Mozilla Firefox, Google Chrome, and Safari
- Valid driver's license, an acceptable driving record, and ability to occasionally travel overnight
Experience providing computer or help desk technical support would be a plus. ITIL Foundations and CompTIA A+ certifications would be preferred but are not required.