Help Desk Analyst

25777 Huntington, West Virginia Marshall Health Network

Posted 8 days ago

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Job Description

Marshall Health Network is seeking a Help Desk Support Technician to join our Information Services team. Under the supervision of the Help Desk Supervisor or designee, this role provides front-line technical support to end-users via phone and email. The technician will act as the first point of contact for triaging and resolving Help Desk tickets, ensuring timely and effective support in accordance with service level agreements (SLAs). This position requires strong customer service skills, technical knowledge, and a desire to support users in a healthcare setting.

Key Responsibilities:

  • Provide first-line technical support to end-users via phone, email, and in-person requests
  • Monitor and respond to Help Desk ticket queues in line with SLAs
  • Triage and escalate tickets appropriately to ensure timely resolution
  • Document all relevant ticket information according to IT procedures
  • Troubleshoot basic hardware and software issues, including PCs, mobile devices, printers, and peripherals
  • Provide end-user support for Microsoft Office, internet access, and corporate email systems
  • Manage user accounts, including password resets and account unlocks
  • Maintain a high level of customer service in all support interactions
  • Educate users on system usage, security, and best practices
  • Provide minimal network assistance and support access to wireless networks
  • Contribute to Help Desk process improvements and system documentation
  • Maintain confidentiality and follow all organizational and safety standards
  • Participate in ongoing unit-specific performance improvement and competency activities
  • Perform additional duties as assigned
Education:
  • High School Diploma or equivalent required
  • College degree in a related IT field or equivalent combination of education and experience preferred
  • Relevant certifications (e.g., A+, Microsoft, ITIL) preferred
Experience:
  • 1-3 years of technical support experience required
  • Experience in a healthcare or hospital environment preferred
Skills & Competencies:
  • Excellent phone and email communication skills
  • Strong customer service and interpersonal abilities
  • Ability to explain technical concepts to users with various technical backgrounds
  • Able to manage multiple tasks and meet tight deadlines
  • Intermediate proficiency with Microsoft products (Windows, Office Suite, etc.)
  • Familiarity with PC networks, Active Directory, and file permissions
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Help Desk Analyst

25777 Huntington, West Virginia Huntington Cabell Hospital, Inc.

Posted today

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Job Description

Marshall Health Network is seeking a Help Desk Support Technician to join our Information Services team. Under the supervision of the Help Desk Supervisor or designee, this role provides front-line technical support to end-users via phone and email. Help Desk, Help Desk Analyst, Technical Support, Support Technician, Analyst, Customer Service, Technology

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Front Desk Supervisor/Customer Service - Hilton

Huntington, West Virginia Hilton

Posted today

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Job Description

Hilton is seeking a Front Desk Supervisor! A Front Desk Supervisor will be responsible for the following: Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accordingly. Resolves customer complaints. Trains, supervises, schedules and assists in evaluating staff. What will I be doing? Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accordingly. Resolves customer complaints. Trains, supervises, schedules and assists in evaluating staff. What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its Link Removed . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans
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Front Desk Supervisor/Customer Service - Hilton $16-$35/hr

25777 Huntington, West Virginia Hilton

Posted 1 day ago

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Job Description

No experience requited, hiring immediately, appy now.Hilton is seeking a Front Desk Supervisor! A Front Desk Supervisor will be responsible for the following: Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accordingly. Resolves customer complaints. Trains, supervises, schedules and assists in evaluating staff. What will I be doing? Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accordingly. Resolves customer complaints. Trains, supervises, schedules and assists in evaluating staff. What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its Link Removed . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans

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