110 Help Desk jobs in Tulsa

Description Job Summary We are seeking a motivated and tech-savvy detail oriented to join our team as a Technology & Customer Service Experience Specialist. In this hybrid role, you will blend your technical knowledge with excellent communication and problem-solving skills to deliver outstanding support and ensure a seamless customer experience with our digital products and services.
Key Responsibilities Provide first-line technical support to customers via phone, email, chat, or ticketing systems. Troubleshoot and resolve technical issues related to software, hardware, or web platforms. Educate customers on product features, updates, and best practices. Work cross-functionally with engineering, product, and sales teams to escalate and resolve complex issues. Document and track issues, solutions, and feedback in CRM or helpdesk systems (e.g., Zendesk, Salesforce, Freshdesk). Identify opportunities to improve customer experience and suggest product or process enhancements. Monitor customer satisfaction metrics and contribute to continuous improvement initiatives. Support onboarding and training efforts for new users, ensuring smooth adoption of technology. Requirements Required Skills & Qualifications Proven experience in a customer service or technical support role (2+ years preferred). Strong understanding of technology systems, SaaS products, or IT infrastructure. Familiarity with helpdesk software and CRM tools. Excellent verbal and written communication skills. Ability to explain technical concepts in an easy-to-understand manner. Strong problem-solving and multitasking abilities. Customer-centric mindset and a proactive attitude.
Preferred Qualifications Bachelor's degree in Information Technology, Computer Science, Communications, or a related field. Experience working in a fast-paced tech, e-commerce, or startup environment. Knowledge of scripting, APIs, or cloud services is a plus. Bilingual or multilingual skills are an advantage. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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System One has an exciting IT Support opportunity with a partner in the Tulsa, OK area. This position is a contract to hire opportunity requiring in-person, on-site work during normal business hours.

Successful candidates must be able to provide proof of ability to work in the U.S. without sponsorship. This position is not open to corp-to-corp, subcontractor or independent consulting arrangements.

Requirements

• Associate degree, Bachelor's degree preferred

• Two years of industry experience or equivalent military experience

• Minimum of CompTia A+ Certification OR ability to obtain A+ or Net+ certification within six months of hire

• Proficient in Active Directory, Office 365, Windows Desktop OS (up to the most recent version), Windows Server OS (up to the most recent version), Network connectivity, Wireless Connectivity, and Network Security

• Experience with and usage of various applications, including PowerShell, SSL Certificate, Security, both virtual and physical server environments, back-up solutions and data restoration, and phone system implementation and management

• Experience with anti-virus solutions, vulnerability management tools, monitoring, and alerting solutions

• Email management

• CCNA or similar experience a plus

• Valid Oklahoma driver's license and clear driving record

The Job

• Front-line Customer Service Representative

• Provide end-user technical support on all hardware and software applications; troubleshoot networks, systems, and applications to identify and resolve issues

• Contact clients (by phone or through ticketing system) to gather information needed for effective equipment installations

• Manage, administer, and maintain corporate IT systems including, but not limited to:

• Virtual Servers

• Microsoft Domain and Active Directory Environments

• Routers

• Switches

• Wireless Access points

• Firewalls

• VPN connectivity and SASE solution

• VoIP phone systems

• Management of anti-virus solutions, vulnerability management tools, monitoring, and alerting solutions

• Able to quickly learn and support line of business applications

• Work with existing hardware/software vendors for issue resolution

• Document all time within the ticketing system (in real-time), ConnectWise Manage, and keep service tickets updated in real-time

• Maintain backup systems to ensure all data is protected

• Achieve and exceed established activity standards (service calls, response times, etc.)

Qualities Required

• Excellent critical thinking skills, ability to quickly identify issues and implement resolutions

• Possess exceptional organizational skills and time, calendar management skills

• Ability to multi-task and prioritize effectively

• Work under moderate pressure created by deadlines and work volume

• Personify friendliness and exhibit ability to get along with others

• Demonstrate a desire to learn new skills, and a desire/urgency to accomplish tasks

• Possess the interpersonal skills necessary to communicate effectively with all levels of vendors, associates, and clients.

• Communicate clearly in verbal and written English

Physical Requirements

• Able to stand, bend over, squat or sit for prolonged periods of time

• Able to use hands to handle and feel for objects and controls

• Able to carry computer equipment and other accessories up and down stairs

Wage: Commensurate with experience

Ref: #208-Rowland Tulsa

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

System One has an exciting IT Support opportunity with a partner in the Tulsa, OK area. This position is a contract to hire opportunity requiring in-person, on-site work during normal business hours.

Successful candidates must be able to provide proof of ability to work in the U.S. without sponsorship. This position is not open to corp-to-corp, subcontractor or independent consulting arrangements.

Requirements

• Associate degree, Bachelor's degree preferred
• Two years of industry experience or equivalent military experience
• Minimum of CompTia A+ Certification OR ability to obtain A+ or Net+ certification within six months of hire
• Proficient in Active Directory, Office 365, Windows Desktop OS (up to the most recent version), Windows Server OS (up to the most recent version), Network connectivity, Wireless Connectivity, and Network Security
• Experience with and usage of various applications, including PowerShell, SSL Certificate, Security, both virtual and physical server environments, back-up solutions and data restoration, and phone system implementation and management
• Experience with anti-virus solutions, vulnerability management tools, monitoring, and alerting solutions
• Email management
• CCNA or similar experience a plus
• Valid Oklahoma driver's license and clear driving record

The Job

• Front-line Customer Service Representative
• Provide end-user technical support on all hardware and software applications; troubleshoot networks, systems, and applications to identify and resolve issues
• Contact clients (by phone or through ticketing system) to gather information needed for effective equipment installations
• Manage, administer, and maintain corporate IT systems including, but not limited to:
• Virtual Servers
• Microsoft Domain and Active Directory Environments
• Routers
• Switches
• Wireless Access points
• Firewalls
• VPN connectivity and SASE solution
• VoIP phone systems

Management of anti-virus solutions, vulnerability management tools, monitoring, and alerting solutions

Able to quickly learn and support line of business applications

Work with existing hardware/software vendors for issue resolution

Document all time within the ticketing system (in real-time), ConnectWise Manage, and keep service tickets updated in real-time

Maintain backup systems to ensure all data is protected

Achieve and exceed established activity standards (service calls, response times, etc.)

Qualities Required

• Excellent critical thinking skills, ability to quickly identify issues and implement resolutions
• Possess exceptional organizational skills and time, calendar management skills
• Ability to multi-task and prioritize effectively
• Work under moderate pressure created by deadlines and work volume
• Personify friendliness and exhibit ability to get along with others
• Demonstrate a desire to learn new skills, and a desire/urgency to accomplish tasks
• Possess the interpersonal skills necessary to communicate effectively with all levels of vendors, associates, and clients.
• Communicate clearly in verbal and written English

Physical Requirements

• Able to stand, bend over, squat or sit for prolonged periods of time
• Able to use hands to handle and feel for objects and controls
• Able to carry computer equipment and other accessories up and down stairs

Wage: Commensurate with experience

Ref: #208-Eng Tulsa

System One has an exciting IT Support opportunity with a partner in the Tulsa, OK area. This position is a contract to hire opportunity requiring in-person, on-site work during normal business hours.
Successful candidates must be able to provide proof of ability to work in the U.S. without sponsorship. This position is not open to corp-to-corp, subcontractor or independent consulting arrangements.
Requirements
+ Associate degree, Bachelor's degree preferred
+ Two years of industry experience or equivalent military experience
+ Minimum of CompTia A+ Certification OR ability to obtain A+ or Net+ certification within six months of hire
+ Proficient in Active Directory, Office 365, Windows Desktop OS (up to the most recent version), Windows Server OS (up to the most recent version), Network connectivity, Wireless Connectivity, and Network Security
+ Experience with and usage of various applications, including PowerShell, SSL Certificate, Security, both virtual and physical server environments, back-up solutions and data restoration, and phone system implementation and management
+ Experience with anti-virus solutions, vulnerability management tools, monitoring, and alerting solutions
+ Email management
+ CCNA or similar experience a plus
+ Valid Oklahoma driver's license and clear driving record
The Job
+ Front-line Customer Service Representative
+ Provide end-user technical support on all hardware and software applications; troubleshoot networks, systems, and applications to identify and resolve issues
+ Contact clients (by phone or through ticketing system) to gather information needed for effective equipment installations
+ Manage, administer, and maintain corporate IT systems including, but not limited to:
+ Virtual Servers
+ Microsoft Domain and Active Directory Environments
+ Routers
+ Switches
+ Wireless Access points
+ Firewalls
+ VPN connectivity and SASE solution
+ VoIP phone systems
+ Management of anti-virus solutions, vulnerability management tools, monitoring, and alerting solutions
+ Able to quickly learn and support line of business applications
+ Work with existing hardware/software vendors for issue resolution
+ Document all time within the ticketing system (in real-time), ConnectWise Manage, and keep service tickets updated in real-time
+ Maintain backup systems to ensure all data is protected
+ Achieve and exceed established activity standards (service calls, response times, etc.)
Qualities Required
+ Excellent critical thinking skills, ability to quickly identify issues and implement resolutions
+ Possess exceptional organizational skills and time, calendar management skills
+ Ability to multi-task and prioritize effectively
+ Work under moderate pressure created by deadlines and work volume
+ Personify friendliness and exhibit ability to get along with others
+ Demonstrate a desire to learn new skills, and a desire/urgency to accomplish tasks
+ Possess the interpersonal skills necessary to communicate effectively with all levels of vendors, associates, and clients.
+ Communicate clearly in verbal and written English
Physical Requirements
+ Able to stand, bend over, squat or sit for prolonged periods of time
+ Able to use hands to handle and feel for objects and controls
+ Able to carry computer equipment and other accessories up and down stairs
Wage: Commensurate with experience
Ref: #208-Rowland Tulsa
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Description & Requirements

Maximus is currently hiring a Clinical Help Desk Administrative Coordinator to support the Oregon MED (Mental Emotional Disabilities) project. The Clinical Admin will handle administrative help desk duties such as answering phone calls, scheduling appointments/assessments, emails, faxes, follow-ups and reviewing documentation.

About the Program: We partnered with Oregon DHS manages in-person eligibility reviews for people that may be experiencing mental illness along with possible physical needs for the Aging and People with Disabilities (APD) Program. Through the mental or emotional disorders (MED) Review Process, we give DHS accurate review recommendations of an individual's primary need for services. Our assessment enables DHS to make informed program eligibility decisions based on a clear and accurate understanding of which programs may best address an individuals unique needs.

Why Maximus?

- Work/Life Balance Support - Flexibility tailored to your needs!

- • Competitive Compensation -Bonuses based on performance included!

- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- • Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.

- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

- • Tuition Reimbursement - Invest in your ongoing education and development.

- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

- • Professional Development Opportunities-Participate in training programs, workshops, and conferences.

- •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.

Essential Duties and Responsibilities:
- Provide customer support to internal and external customers
- Responsible for assigning and coordinating referrals for contract work to appropriate parties
- Computer data entry
- Perform all job duties in compliance with Person First standards, HIPAA guidelines, and company confidentiality policies and procedures.
- Complete assignments within established compliance standards and timelines
- Monitor multiple work queues daily to ensure cases move quickly through each process stage.
- Identify and resolve data errors
- Performs other related duties as assigned.

Required Skills/Abilities:
- Excellent written and verbal communication skills
- Excellent interpersonal and customer service skills
- Proficient in Microsoft Office Suite
- Excellent organizational skills and attention to detail
- Ability to work in a fast-paced environment
- Ability to work independently

Minimum Requirements

- High School Degree or equivalent and minimum 1 year of relevant experience, or Associate Degree
- Clinical office experience preferred

- Minimum of three (3) years of experience in customer service supporting clients in fast-paced, healthcare or administrative environments, with a focus on problem resolution and clear communication.

Preferred Requirements

- Skilled in creating and maintaining schedules for multiple individuals

- Strong ability to multitask and adapt to changing priorities

Home Office Requirements

- Maximus provides company-issued computer equipment and cell phone

- Reliable high-speed internet service

- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity

- Minimum 5 Mpbs upload speeds

- Private and secure workspace

#ClinicalServices #LI-Remote

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

14.00

Maximum Salary

$

19.20

Description & Requirements

The Tier 1 Help Desk IT Specialist will be responsible for providing technical assistance and support related to computer systems, hardware, software, and network issues for a public sector client. This position will primarily operate within the ServiceNow platform to log, track, and resolve IT support tickets. The Tier 1 Help Desk IT Specialist will serve as the first point of contact for employees seeking technical assistance and will escalate issues as needed to Tier 2 support personnel.

This is a remote position.

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS146, T2, Band 5

Job-Specific Essential Duties and Responsibilities:

- Professional Communication: Tier 1 staff are expected to maintain professionalism in all forms of communication with customers, Tier members, and associated contacts.

- Understanding of Help Desk Process: Ensure a complete understanding of the client's Help Desk process, including ticket assignment, categorization, proper escalation, and resolution.

- Issue Reporting: Bring any issues concerning employees to the attention of the Help Desk Team Lead, who will then notify the Help Desk Manager.

- Clear Communication: All written and verbal communication to all parties must be clear, concise, appropriate, and understandable.

- Systems Health Check: Conduct a systems health check every business day at 7 am and report findings to designated email recipients, primarily the operations team.

- Utilization of FAQs and Knowledge Base: Utilize provided FAQs and knowledge base to promptly address or route tickets, with the goal of resolving as many tickets on first contact as possible.

- Phone Answering Protocol: Use a provided script for answering phones for every incoming call to the Help Desk.

- Ticket Handling: Be prepared to handle tickets via email, phone, or other channels as they come into the Help Desk. Retrieve tickets at designated intervals throughout the business day.

- Understanding of Ticket Management System: Possess a complete understanding of the OTS Ticket management system used by the client's Help Desk.

- Information Gathering and Transfer: Obtain and provide all necessary information for tickets to be worked properly. Contact the client's employees who submitted tickets to obtain missing information prior to transferring tickets.

- Documentation: Include all information submitted by ticket submitters, including screenshots and attachments, when transferring ticket information to other parties. Document all communication regarding a ticket in the ticket management system in a timely manner.

- Security Access Requests: Ensure hard copy security access request documents have correct signatures before transferring to the next level for processing.

- Timely Communication: Communicate with all parties efficiently and timely to obtain necessary information.

- Ticket Transfer Coordination: Coordinate the transfer of tickets between Help Desk tiers/groups, including external Help Desks, to mitigate confusion/disagreements between parties.

- Aging Ticket Management: Ensure aging tickets (tickets over 5 days old) are actively addressed by daily follow-ups with assigned personnel.

- Acknowledgment of Requests: Acknowledge, with return communication, receipt and completion of requests for action from all parties.

- Defect and Resolution Approach Communication: Contact client's employees if another Tier identifies issues as defects, change requests, or other resolution approaches using provided scripted email resolution.

- Survey Response Review: Conduct a daily review of incoming ticket survey responses and follow up with client's employees needing further assistance. Report findings to the Help Desk Lead, who will report consolidated findings to the Help Desk Manager.

- Resolution Response Review: Conduct a daily review of all resolution responses from all Tiers to ensure quality assurance. Report findings to the Help Desk Lead, who will report consolidated findings to the Help Desk Manager.

- PII Recognition and Notification: Recognize and properly address Personally Identifiable Information (PII), following set protocols, and notify the Help Desk Lead, who will notify the Help Desk Manager.

- Out-of-Office Ticket Addressing: Address all tickets, including those assigned to other Tier 1 members who are out of the office, without delay.

- Urgent Ticket Handling: Recognize and address certain tickets as urgent, including but not limited to employee out-of-cycle pay requests, employee separation requests, OIG audit requests, and financial document processing issues.

Job-Specific Minimum Requirements:

- Bachelor's degree in Information Technology, Computer Science, or a related field preferred.

- 1+ years of work experience required.

- Proven experience in a technical support role, preferably in a Help Desk or Service Desk environment.

- Proficiency in using the ServiceNow platform for IT service management and ticketing.

- Strong knowledge of computer hardware, software applications, operating systems, and network protocols.

- Excellent troubleshooting and problem-solving skills with the ability to resolve technical issues efficiently.

- Effective communication skills with the ability to convey technical information clearly to nontechnical users.

- Customer-focused approach with a commitment to delivering high-quality IT support services.

- IT certifications such as CompTIA A+, Network+, or ITIL Foundation are a plus.

- Working Conditions:

- This position may require occasional evening or weekend work to support system upgrades or resolve critical issues.

-Contingent upon Individual's ability to obtain security clearance and approval of badging.

#techjobs #clearance

Minimum Requirements

TCS146, T2, Band 5

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

45,000.00

Maximum Salary

$

60,000.00