508 Hospitality jobs in Chantilly

Rose’s Restaurant Group is seeking creative, passionate, and talented individuals to join our super awesome team. We are in the “making people happy” business, we just happen to serve great food and offer next-level hospitality. We work hard, make people happy, and have fun while we are doing it!

We are seeking a Hospitality Manager to join our James Beard award winning team at one of our D.C Michelin starred restaurants: Rose’s Luxury, Little Pearl, and Pineapple and Pearls, and Extra Fancy, our international events company.

Some Things to Know About Us:

Our mission is “To make this the most enjoyable place to work in and the most enjoyable place to dine”. This is the reason we are here. This is why we do what we do.

We are big on communication and organization. We believe these are huge keys to success. The better we are able to communicate and organize ourselves, the more success we will have.

We are big on teaching and growth. We work hard to make sure everyone is constantly growing and learning. We want everyone who works with us to become a better cook, barista, chef, manager, guest liaison, and most importantly, leader.

We like having fun. While we take our jobs very seriously, we also do so lightheartedly. In other words, we love to hustle and get better everyday but we also love to do it while laughing and having fun at the same time. (And yes, that is possible).

We have awesome benefits for full-time employees

• 100% Company-paid medical benefits
• 100% Company-paid dental benefits
• Average 45-50 hour work-week for salaried employees
• Unlimited Paid Time-off Policy for salaried employees
• Parental Leave Plan
• 401K plan
• Complimentary gym membership
• Employee Assistance Program (covers mental health services, legal services, and additional support)
• Life insurance
• Critical illness insurance
• Personal Financial Advisor services
• Somm Certification Reimbursements
• WMATA SmartBenefits program
• Most major holidays off
• Access to our Vision benefit program
• Unlimited high fives!

Qualifications and skills: 

Our ideal candidate will be hospitality-focused with a background in service. They will be dependable, motivated to learn, committed to working as a team member, possess excellent communication skills, and will be willing and able to provide our guests with authentically warm service each night. 

If you have the background and love making people happy, we’d like to hear from you. Please apply with your resume and cover letter highlighting your background and noting why you are interested in joining our team.

Hospitality Managers have a vast wide range of responsibilities, including setting up and preparing the dining room(s) prior to service, handling reservations, welcoming and greeting customers, and coordinating the work of the service staff.

Responsibilities include but are not limited to:

Creating culture

• Make sure everyone is having fun! When staff are having a good time, it’s much more likely that our guests are having a good time.  

• Ensuring that restaurant standards are met consistently and sets the example for the staff to follow.

Service

• As the guest’s first point of contact, the hospitality manager plays a key role in ensuring that their initial impression of RRG is a positive one. 
• Be present for the staff, maintain a sense of awareness on the floor at all times, and be prepared to “put out fires” as they appear.
• Be an open form of communication between the BOH and FOH when necessary.
• Communicate with the BOH and FOH team to make sure all menus are up to date and printed for service.
• Exemplify hospitality to all of our guests and staff. Lead by example with this so that staff sees a model to look to.
• Get to know the regulars, friends of the house, investors, and industry guests who frequent Rose’s.  
• Fill the gaps as they appear/be a team player. Assist the staff during service in order to fulfill the needs of our guests.

Guest relations

• Go the extra mile with hospitality. 
• Improve standards of the guest experience, ensuring that our bar is always set high and that our goal is to exceed expectations. 

Communications

• Internal email communications and MOD log.
• Effective and professional in a timely manner
• These resources should be utilized by leadership to offer a greater scope and information company-wide
• Distribute information to staff and managers on behalf of the leadership
• Keep an eye on announcements/information that should be shared company-wide or to larger groupings than just FOH.  Bolstering transparency as appropriate.

Training

• Provide staff with all of the necessary tools for success when it comes to training materials and information sheets.  This is as broad as new hire packets/training schedules for new employees, and as specific as spec sheets emailed out for a new menu item or wine.

Day-to-day

• Respond in a timely manner to all emails and voicemails.  Those that are for other members of the team should be emailed to them as soon as possible.
• Assist General Manager in all projects that may be presented.
• Map out the evening’s service before the Pre-shift meeting.  This includes the server floor plan, reservations, things to go over at line up, and other special nightly notes.
• Assist with ordering when needed by the restaurant.
• Expected to work varying hours, schedules, and days of the week, this includes and is not limited to closing shifts and working service.
• Must be able to lift up to 40 pounds and be on your feet for extended amounts of time.

Rose’s Restaurant Group is seeking creative, passionate, and talented individuals to join our super awesome team. We are in the “making people happy” business, we just happen to serve great food and offer next-level hospitality. We work hard, make people happy, and have fun while we are doing it!

We are seeking a Hospitality Manager to join our James Beard award winning team at one of our D.C Michelin starred restaurants: Rose’s Luxury, Little Pearl, and Pineapple and Pearls, and Extra Fancy, our international events company.

Our focus at Pineapple and Pearls is to create an exciting and enjoyable experience for our guests each night. We want to take all the fun and fancy aspects of "fine dining" and shed all the awkwardness and stuffiness that, unfortunately, often accompanies it.

And just in case you haven't heard of us, some of our accomplishments in our first year of operating (to gloat a little) are listed below:

• 2 Michelin Stars in 2017, 2018
• AAA Five Diamond Award 2018
• 4 stars Washington Post Fall Dining Guide 2016
• #1 in Washingtonian Top 100 restaurants 2017

Some Things to Know About Us:

Our mission is “To make this the most enjoyable place to work in and the most enjoyable place to dine”. This is the reason we are here. This is why we do what we do.

We are big on communication and organization. We believe these are huge keys to success. The better we are able to communicate and organize ourselves, the more success we will have.

We are big on teaching and growth. We work hard to make sure everyone is constantly growing and learning. We want everyone who works with us to become a better cook, barista, chef, manager, guest liaison, and most importantly, leader.

We like having fun. While we take our jobs very seriously, we also do so lightheartedly. In other words, we love to hustle and get better everyday but we also love to do it while laughing and having fun at the same time. (And yes, that is possible).

We have awesome benefits for full-time employees

• 100% Company-paid medical benefits
• 100% Company-paid dental benefits
• Average 45-50 hour work-week for salaried employees
• Unlimited Paid Time-off Policy for salaried employees
• Parental Leave Plan
• 401K plan
• Complimentary gym membership
• Employee Assistance Program (covers mental health services, legal services, and additional support)
• Life insurance
• Critical illness insurance
• Personal Financial Advisor services
• Somm Certification Reimbursements
• WMATA SmartBenefits program
• Most major holidays off
• Access to our Vision benefit program
• Unlimited high fives!

Qualifications and skills: 

Our ideal candidate will be hospitality-focused with a background in service. They will be dependable, motivated to learn, committed to working as a team member, possess excellent communication skills, and will be willing and able to provide our guests with authentically warm service each night. 

If you have the background and love making people happy, we’d like to hear from you. Please apply with your resume and cover letter highlighting your background and noting why you are interested in joining our team.

Hospitality Managers have a vast wide range of responsibilities, including setting up and preparing the dining room(s) prior to service, handling reservations, welcoming and greeting customers, and coordinating the work of the service staff. Candidates should be comfortable in a fine dining environment and possess a strong knowledge of food and wine.

Responsibilities include but are not limited to:

Creating culture

• Make sure everyone is having fun! When staff are having a good time, it’s much more likely that our guests are having a good time.  

• Ensuring that restaurant standards are met consistently and sets the example for the staff to follow.

Service

• As the guest’s first point of contact, the hospitality manager plays a key role in ensuring that their initial impression of RRG is a positive one. 
• Be present for the staff, maintain a sense of awareness on the floor at all times, and be prepared to “put out fires” as they appear.
• Be an open form of communication between the BOH and FOH when necessary.
• Communicate with the BOH and FOH team to make sure all menus are up to date and printed for service.
• Exemplify hospitality to all of our guests and staff. Lead by example with this so that staff sees a model to look to.
• Get to know the regulars, friends of the house, investors, and industry guests who frequent Rose’s.  
• Fill the gaps as they appear/be a team player. Assist the staff during service in order to fulfill the needs of our guests.

Guest relations

• Go the extra mile with hospitality. 
• Improve standards of the guest experience, ensuring that our bar is always set high and that our goal is to exceed expectations. 

Communications

• Internal email communications and MOD log.
• Effective and professional in a timely manner
• These resources should be utilized by leadership to offer a greater scope and information company-wide
• Distribute information to staff and managers on behalf of the leadership
• Keep an eye on announcements/information that should be shared company-wide or to larger groupings than just FOH.  Bolstering transparency as appropriate.

Training

• Provide staff with all of the necessary tools for success when it comes to training materials and information sheets.  This is as broad as new hire packets/training schedules for new employees, and as specific as spec sheets emailed out for a new menu item or wine.

Day-to-day

• Respond in a timely manner to all emails and voicemails.  Those that are for other members of the team should be emailed to them as soon as possible.
• Assist General Manager in all projects that may be presented.
• Map out the evening’s service before the Pre-shift meeting.  This includes the server floor plan, reservations, things to go over at line up, and other special nightly notes.
• Assist with ordering when needed by the restaurant.
• Expected to work varying hours, schedules, and days of the week, this includes and is not limited to closing shifts and working service.
• Must be able to lift up to 40 pounds and be on your feet for extended amounts of time.

Rose’s Restaurant Group is seeking creative, passionate, and talented individuals to join our super awesome team. We are in the “making people happy” business, we just happen to serve great food and offer next-level hospitality. We work hard, make people happy, and have fun while we are doing it!

We are seeking a Hospitality Manager to join our James Beard award winning team at one of our D.C Michelin starred restaurants: Rose’s Luxury, Little Pearl, and Pineapple and Pearls, and Extra Fancy, our international events company.

Some Things to Know About Us:

Our mission is “To make this the most enjoyable place to work in and the most enjoyable place to dine”. This is the reason we are here. This is why we do what we do.

We are big on communication and organization. We believe these are huge keys to success. The better we are able to communicate and organize ourselves, the more success we will have.

We are big on teaching and growth. We work hard to make sure everyone is constantly growing and learning. We want everyone who works with us to become a better cook, barista, chef, manager, guest liaison, and most importantly, leader.

We like having fun. While we take our jobs very seriously, we also do so lightheartedly. In other words, we love to hustle and get better everyday but we also love to do it while laughing and having fun at the same time. (And yes, that is possible).

We have awesome benefits for full-time employees

• 100% Company-paid medical benefits
• 100% Company-paid dental benefits
• Average 45-50 hour work-week for salaried employees
• Unlimited Paid Time-off Policy for salaried employees
• Parental Leave Plan
• 401K plan
• Complimentary gym membership
• Employee Assistance Program (covers mental health services, legal services, and additional support)
• Life insurance
• Critical illness insurance
• Personal Financial Advisor services
• Somm Certification Reimbursements
• WMATA SmartBenefits program
• Most major holidays off
• Access to our Vision benefit program
• Unlimited high fives!

Qualifications and skills: 

Our ideal candidate will be hospitality-focused with a background in service. They will be dependable, motivated to learn, committed to working as a team member, possess excellent communication skills, and will be willing and able to provide our guests with authentically warm service each night. 

If you have the background and love making people happy, we’d like to hear from you. Please apply with your resume and cover letter highlighting your background and noting why you are interested in joining our team.

Hospitality Managers have a vast wide range of responsibilities, including setting up and preparing the dining room(s) prior to service, handling reservations, welcoming and greeting customers, and coordinating the work of the service staff.

Responsibilities include but are not limited to:

Creating culture

• Make sure everyone is having fun! When staff are having a good time, it’s much more likely that our guests are having a good time.  

• Ensuring that restaurant standards are met consistently and sets the example for the staff to follow.

Service

• As the guest’s first point of contact, the hospitality manager plays a key role in ensuring that their initial impression of RRG is a positive one. 
• Be present for the staff, maintain a sense of awareness on the floor at all times, and be prepared to “put out fires” as they appear.
• Be an open form of communication between the BOH and FOH when necessary.
• Communicate with the BOH and FOH team to make sure all menus are up to date and printed for service.
• Exemplify hospitality to all of our guests and staff. Lead by example with this so that staff sees a model to look to.
• Get to know the regulars, friends of the house, investors, and industry guests who frequent Rose’s.  
• Fill the gaps as they appear/be a team player. Assist the staff during service in order to fulfill the needs of our guests.

Guest relations

• Go the extra mile with hospitality. 
• Improve standards of the guest experience, ensuring that our bar is always set high and that our goal is to exceed expectations. 

Communications

• Internal email communications and MOD log.
• Effective and professional in a timely manner
• These resources should be utilized by leadership to offer a greater scope and information company-wide
• Distribute information to staff and managers on behalf of the leadership
• Keep an eye on announcements/information that should be shared company-wide or to larger groupings than just FOH.  Bolstering transparency as appropriate.

Training

• Provide staff with all of the necessary tools for success when it comes to training materials and information sheets.  This is as broad as new hire packets/training schedules for new employees, and as specific as spec sheets emailed out for a new menu item or wine.

Day-to-day

• Respond in a timely manner to all emails and voicemails.  Those that are for other members of the team should be emailed to them as soon as possible.
• Assist General Manager in all projects that may be presented.
• Map out the evening’s service before the Pre-shift meeting.  This includes the server floor plan, reservations, things to go over at line up, and other special nightly notes.
• Assist with ordering when needed by the restaurant.
• Expected to work varying hours, schedules, and days of the week, this includes and is not limited to closing shifts and working service.
• Must be able to lift up to 40 pounds and be on your feet for extended amounts of time.

Come & join one of WA's largest aged care providers. Work in a supportive & friendly environment. Pay less tax and enjoy the benefits of up to $18,550 salary packaging. At Southern Cross Care WA we help people live extraordinary lives every day, connected to communities. As a provider delivering care, support and accommodation for West Australians in greatest need, our purpose is clear, and our passion is strong. Southern Cross Care WA is a place where you can have an extraordinary impact, make an extraordinary difference, and be appreciated for extraordinary contributions. We hope you will join us and become one of the people who make Southern Cross Care WA an extraordinary place to be. About the role and where you will be working: Located in the City of Kalamunda Jeremiah Donovan House caters for 65 residents and offers a full range of services including nursing care, medication management, personal care, hospitality services and dementia support services. Residents also receive support from allied health professionals. We are currently looking for a Hospitality Staff member to join our team at our Jeremiah Donovan House in Forrestfield, WA. You'll be part of a team that plays a very important role in supporting the day-to-day running of our facility. Your working day can consist of cleaning, kitchen and laundry duties. This is a casual position. Your responsibilities will include: Contribute to the creation of a home like environment including maintaining all facility areas and ensuring clean and safe conditions are always upheld Maintaining records such as completion of cleaning schedules This role may assist with ordering food and other supplies. About you: We are looking for a dedicated and detail-oriented individual who takes a strong focus on cleanliness and safety. You are organised and reliable, with the ability to follow cleaning schedules and maintain accurate records. Your role may also include assisting with food and supply orders, so attention to detail and teamwork are essential. You'll be part of a team that plays a very important role in supporting the day-to-day running of our facility. If you have a passion for hospitality and aged care, we’d love to hear from you! Working with us: At Southern Cross Care WA, we are committed to being an employer of choice. As well as providing a positive and supportive environment, we also offer the following benefits: Not-for-profit salary packaging options of up to $5,900 for general living expenses and 2,650 for entertainment benefits. Corporate Health Insurance with HBF Free employee assistance program A diverse range of services which allows professional development and growth Annual leave starting at 4 weeks Carers / personal leave Service Awards for long standing employees Flexible working environment How to apply: To express your interest, please apply with an up-to-date resume, and a cover letter outlining your experience / suitability for this role. Kindly note, if your application progresses to an interview, we’ll be asking for: National Police Clearance - current within 6 months (or evidence of application) Southern Cross Care WA is an equal opportunity employer committed to diversity and inclusion. We also acknowledge the Traditional Owners of the lands on which we work. For more information on the services, we provide visit: scrosswa.org.au About us: Established over 50 years ago, Southern Cross Care WA is a purpose-driven, not-for-profit organisation contributing to social, health and economic development in WA. We do this by enabling the delivery of integrated services in our community for the increasingly complex health, care and accommodation needs of our aging population and those living with mental illness. Our dedicated and passionate team of around 900 employees and 130 volunteers, deliver care and services to over 3000 West Australians across our residential, retirement village, mental health, community housing and home care portfolio. Our promise to our clients, residents and each other is to enable extraordinary because we; Listen, Act, Do not give up, Work as one. Southern Plus and Southern Cross Housing Ltd. are part of the Southern Cross Care WA Inc. Group. Hospitality Staff Closes 9th Aug 25 Forrestfield Western Australia Australia #J-18808-Ljbffr

Hospitality Associates are the life of Level99 and bring the fun! Hospitality Associates are dedicated to showcasing the Level99 concept, delivering the ultimate in guest experience and developing relationships all while maintaining a fun, clean and safe environment. Hospitality Associates are passionate about meeting guest needs before being asked, and are always promoting the Level99 brand. The Hospitality Associates Team is made up of fun, outgoing, honest and caring individuals who have a true sense of urgency when it comes to our players and fellow Team Members.

• Prioritizes the guest experience, by providing tours, answering questions, enforcing guest safety and providing playful interactions with players
• Helps with the upkeep, maintenance, cleanliness, and operations of the entertainment side of the venue
• Provides authentic, fun, approachable, and humble interpersonal interactions and shows up on time daily to provide best-in-class service
• Continuously upholds Level99 brand and visual standards across all parts of the business, including product, experience, display standards, as well as environmental cleanliness and organization
• Assists with operations, including shift tasks, hands-on guest service, proper facilities upkeep and daily cleaning
• Ensures guest safety within the venue, inclusive of entertainment safety, continuously monitors and communicates any noticeable risks to guest's health and welfare to a supervisor
• Assists with venue opening and closing tasks as assigned
• Other duties, as assigned

• Strong verbal and written communication skills
• Understands, utilizes and embraces new technology and its implementation into our operation
• A team player with a positive, joyful, upbeat and energetic attitude

• 1+ year experience working directly with guests or customers
• Strong public speaking or performance experience
• Previous Retail Sales Associate experience

• Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays. Full-time availability is preferred and weekend availability a MUST
• Able to work eight hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs
• Able to grasp, reach overhead, push, lift and carry up to 50 pounds
• Ability to work well under pressure in a fast paced, ever changing work environment

Level99 is a real-world gaming venue designed for adults, featuring over 50 mental and physical challenges in artistic environments. Games range from ninja warrior obstacle course style challenges to mental logic puzzles, and everything in between. Each challenge is quickjust 1 to 4 minutesand Players can do the same room over and over again, or they can move on to something new. Like a video game, Players earn rewards, climb the leaderboard, and make progress each time a Player comes back, the game remembers where they left off.

Alongside the games, Level99 offers a full-service bar and award-winning restaurant featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, and is opening in Tysons, VA, West Hartford, CT, and Disney Springs, FL. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit for more details.

While we don't expect a candidate to have deep experience in all of the above, we're looking for someone with the passion and capability to learn quickly in the areas that are new!

You might be a fit on the Level99 team if you

• Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
• Are just a little bit obsessive about getting the details right the first time
• Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"

Level99 is an E-Verify employer.

Rose’s Restaurant Group is seeking creative, passionate, and talented individuals to join our super awesome team. We are in the “making people happy” business, we just happen to serve great food and offer next-level hospitality. We work hard, make people happy, and have fun while we are doing it!

We are seeking a Multi-Unit Senior Hospitality Manager to join our James Beard award winning team at one of our D.C Michelin starred restaurants: Rose’s Luxury, Little Pearl, and Pineapple and Pearls, and Extra Fancy, our international events company.

Some Things to Know About Us:

Our mission is “To make this the most enjoyable place to work in and the most enjoyable place to dine”. This is the reason we are here. This is why we do what we do.

We are big on communication and organization. We believe these are huge keys to success. The better we are able to communicate and organize ourselves, the more success we will have.

 We are big on teaching and growth. We work hard to make sure everyone is constantly growing and learning. We want everyone who works with us to become a better cook, barista, chef, manager, guest liaison, and most importantly, leader.

We like having fun. While we take our jobs very seriously, we also do so lightheartedly. In other words, we love to hustle and get better everyday but we also love to do it while laughing and having fun at the same time. (And yes, that is possible).

We have awesome benefits for full-time employees

• 100% Company-paid medical benefits
• 100% Company-paid dental benefits
• Average 45-50 hour work-week for salaried employees
• Unlimited Paid Time-off Policy for salaried employees
• Parental Leave Plan
• 401K plan
• Complimentary gym membership
• Employee Assistance Program (covers mental health services, legal services, and additional support)
• Life insurance
• Critical illness insurance
• Personal Financial Advisor services
• Somm Certification Reimbursements
• WMATA SmartBenefits program
• Most major holidays off
• Access to our Vision benefit program
• Unlimited high fives!

If you have the background and love making people happy, we’d like to hear from you. Please apply with your resume and cover letter highlighting your background and noting why you are interested in joining our team.

The RRG Senior Hospitality Manager (SHM) is a pivotal role that requires an exceptional ability to inspire, excite, and provide enlightened hospitality both internally and externally in a multi-unit context. The Senior Hospitality Manager will be responsible for overseeing the hospitality operations and plays a key role in supporting managers through mentoring, coaching, and guiding their professional growth. Success in this role is not measured by how many followers they have but by how many leaders they create. This role is ideal for a dynamic individual who possesses a deep understanding of the hospitality industry, a passion for guest satisfaction, and a proven track record of elevating the dining experience.

Responsibilities included but are not limited to:

Creating culture:

• Make sure everyone is having fun! When staff are having a good time, it’s much more likely that our guests are having a good time.  
• Look for ways to innovate and improve the lives of our staff members. Think outside the box for creative ways to set industry standards or even small practices that could set Rose’s Restaurant Group apart and make it the best place to work in hospitality.
• Set crystal clear expectations and standards with all team members and then hold them accountable for these expectations and standards in order to foster and strengthen the beliefs and values that we all share.

Training:

• Be present in service and look for opportunities to improve both service and hospitality.
• Propose, develop and execute action plans to improve both service and hospitality in each shop.
• Lead training sessions and educational initiatives. 
• Develop and maintain FOH training programs in each shop.

Service Coaching. Coach the shop managers how to:

• Be a liaison of communication between the BOH and FOH when necessary.
• Communicate with the BOH and FOH team to ensure all menus are up to date and printed for service if filling a shift in a shop.
• Constantly keep an eye on the front door and waitlist. We want to ensure that we’re over-communicating with guests and providing accurate information as well as maximizing sales.
• Exemplify hospitality to all of our guests and staff. Lead by example with this so that staff see a model to look to.
• Get to know the regulars, friends of the house, investors, and industry guests who frequent Rose’s.  
• Fill the gaps as they appear/be a team player. This could mean polishing glassware, running food, bussing tables, or anything else that would help a teammate during service and ensure that service runs smoothly.
• Most importantly, coach the managers on how to be great coaches.

Guest Relations Coaching. Coach the shop managers how to:

• Go the extra mile with hospitality. 
• Improve standards of guest experience, ensuring that our bar is always set as high as possible and that our goal is to exceed those expectations. 

Communications Coaching. Coach the shop managers how to:

• Utilize internal email communications and MOD log (when applicable)
• Effectively and professionally in a timely manner
• Distribute information to staff and managers on behalf of leadership
• Keep an eye on announcements/information that should be shared company wide or to larger groupings than just FOH.  Bolstering transparency as appropriate.

Hiring Coaching. Coach the shop managers how to:

• Assist with sourcing new FOH talent and the interview process.
• Ensure information is available/easily accessible regarding benefit changes
• Look to stay ahead of staffing needs based on our current team as well as seasonal changes to the physical space (patio and roof)

Operations Coaching. Coach the shop managers how to:

• Always have an eye out for maintenance issues that may need to be noted or fixed and report those immediately to appropriate parties.
• Ensure that checklists and documents are being properly updated and utilized.

Day to Day Coaching. Coach the shop managers how to:

• Support service to ensure a remarkable experience is being provided to our guests and our staff.
• Assist management teams in all projects that may be presented.
• Ensure that the evening’s service is mapped out, so that our teams can meet “showtime”.  This includes floor plans, guest notes, things to go over at line up, and other special nightly notes as needed.
• Place all orders as needed.
• Ensure day to day and month to month operational needs are met successfully. 

Other Expectations:

• Expected to cover vacations and call-outs as needed to ensure that the restaurants are operating at the highest level all of the time.
• Must be able to lift up to 40 pounds and be on your feet for extended amounts of time.

Who we are looking for:

Our ideal candidate is someone who, most importantly, has a real passion for making other people happy. Significant management experience is required for this position.

Required Skills:

• 4 Years as General Manager or equivalent in a fine-dining operation
• Highly effective communicator through email, phone, video, and in-person
• Up to date and passionate about culinary trends in the United States and abroad
• Exudes excellence in hospitality for internal and external guests
• Possess excellent strategic planning skills, with an emphasis on delivering, executing, and assessing action plans
• Excel in time management, organizational and problem-solving skills
• Ability to adapt and lead change
• Ability to thrive in a fast-paced, entrepreneurial environment
• Self-driven, results-oriented, and possesses a solid track record of leading high-caliber, upscale restaurants at a multi-unit level.

Executive Personnel Services, Inc. (EPSI) is a nationwide, full-service Talent Acquisition firm providing staffing services for corporations and government agencies. Headquartered in Washington D.C., with Mid-Atlantic operations based in Philadelphia, PA, and Southwest regional operations in Houston, TX, EPSI has managed contracts across various states including California, Michigan, Georgia, Florida, Illinois, Massachusetts, Maryland, New York, New Jersey, Oklahoma, Oregon, Virginia, and Washington State. Founded in 1989 in Washington, D.C., EPSI has a proven track record of successful staffing industry service, a solid reputation for responsiveness to client needs, and management priorities that promote workplace harmony. Staffing Services Contingent Staffing Temp to Hire On-site Contract Staffing Direct Hire Job Description EPSI, Inc. is currently recruiting for Banquet Servers, Bartenders, Cooks, Sr. Cooks, Porters, and Utility Workers. Candidates must adhere to all company policies and meet the specific requirements of each position. Hours and days will vary based on client needs. To apply, submit your resume via email or complete our application through our website, following the instructions in the Additional Information section. Qualifications Qualifications will vary depending on the position. Additional Information Instructions on How to Apply: Copy and paste the following link to complete our employment application: . Then, send your resume to with the job title as the subject. If you are interested or know someone who might be a great fit for these roles, please share this information. #J-18808-Ljbffr

• Develop, implement, and maintain high standards of guest service across all touchpoints, from check-in to check-out and beyond.
• Lead, train, and motivate the guest services team, including front desk, concierge, and guest relations staff, ensuring consistent delivery of exceptional service.
• Proactively identify opportunities to enhance the guest experience through personalized services, amenities, and unique offerings.
• Handle guest inquiries, feedback, and complaints with professionalism and efficiency, ensuring swift and satisfactory resolutions.
• Monitor guest satisfaction metrics (e.g., NPS, online reviews) and implement strategies for continuous improvement.
• Collaborate with other hotel departments (e.g., F&B, Housekeeping, Sales) to ensure seamless operations and a cohesive guest journey.
• Manage VIP arrivals and departures, ensuring special arrangements and personalized attention are provided.
• Stay current with hospitality trends and competitor activities to maintain a competitive edge.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• Minimum of 5-7 years of progressive leadership experience in a luxury hotel or high-end hospitality environment.
• Proven track record of delivering exceptional guest service and improving guest satisfaction scores.
• Strong leadership, coaching, and team development skills.
• Excellent interpersonal and communication skills, with fluency in English; additional languages a plus.
• Proficiency in hotel management software (PMS) and CRM systems.
• Ability to remain calm and effective under pressure, especially during peak periods or challenging situations.
• Impeccable professional presentation and a positive, service-oriented attitude.
• Flexibility to work various shifts, including evenings, weekends, and holidays.