172 Hospitality jobs in Marin County

Are you passionate about delivering unparalleled luxury experiences in the world of jewelry and luxury Swiss timepieces? Kerns Fine Jewelry is looking to build upon its bespoke customer service team by seeking a Boutique Coordinator to join our esteemed team at our new locations for Patek Philippe and Rolex in Union Square.

Key Responsibilities:

• Serve as the epitome of luxury hospitality, ensuring every client receives personalized attention and an unforgettable experience.
• Skillfully guide clients through our welcoming experience and continuous check-in to maintain a best practice of hospitality throughout each visit.
• Uphold the elegance of our boutique through meticulous attention to detail in concierge-like service and presentation.
• Manage client inquiries, appointments, and follow-ups with the utmost discretion and dedication to surpassing expectations.
• Collaborate seamlessly with the sales team to enhance client engagement and achieve ambitious client experiences.

Requirements:

• Excellent interpersonal skills and an innate ability to build rapport and trust within a community.
• Passion for customer service and a discerning eye for detail in delivering bespoke experiences.
• Team-oriented mindset with availability to be autonomous with tasks or projects given.

Are you passionate about delivering unparalleled luxury experiences in the world of jewelry and luxury Swiss timepieces? Kerns Fine Jewelry is looking to build upon its’ bespoke customer service team by seeking a Boutique Coordinator to join our esteemed team at our new locations for Patek Philippe and Rolex in Union Square.

Key Responsibilities:

• Serve as the epitome of luxury hospitality, ensuring every client receives personalized attention and an unforgettable experience.
• Skillfully guide clients through our welcoming experience and continuous check-in to maintain a best practice of hospitality throughout each visit.
• Uphold the elegance of our boutique through meticulous attention to detail in concierge-like service and presentation.
• Manage client inquiries, appointments, and follow-ups with the utmost discretion and dedication to surpassing expectations.
• Collaborate seamlessly with the sales team to enhance client engagement and achieve ambitious client experiences.

Requirements:

• Excellent interpersonal skills and an innate ability to build rapport and trust within a community.
• Passion for customer service and a discerning eye for detail in delivering bespoke experiences.
• Team-oriented mindset with availability to be autonomous with tasks or projects given.

Shift: NOC (Overnight)

Location: Ridgeway Post Acute - 523 Hayes lane, Petaluma, CA 94952

Compensation : Starting at $19.00hr

Full Time

We are looking for a Hospitality Aide (non-Licensed Caregiver) to join our NOC shift to care for residents that need one-on-one care.

• Report to the charge nurse all accidents/incidents (even of an unknown source) you observe on the shift they occur.
• Report all changes in the resident's condition to the Nurse Supervisor/Charge Nurse as soon as practical.
• Straighten resident closets/drawers - label resident belongings.
• Maintain orderly/clean resident rooms and common areas.
• Follow established policies concerning exposure to blood/body fluids
• Ensure that residents who are unable to call for help are checked frequently
• Answer call bells promptly when applicable & report needs to CNA/Nurse
• Transport residents when necessary to & from meals/activities/etc.
• Inform the Nurse Supervisor/Charge Nurse of any changes in the resident's condition so that appropriate information can be entered into the resident's care plan.
• Assist residents with eating meals and snacks.
• Keep residents' water pitchers clean and filled with fresh water (on each shift), and within easy reach of resident
• Ensure the resident's room is ready for receiving the resident (i.e., bed is made, name tags up, admission kit available, etc.)
• Inventory and mark the president's personal possessions as instructed
• Assist residents with packing their personal possessions when they are being transferred to a new room, or when being discharged
• Perform all assigned tasks in accordance with our established policies and procedures, and as instructed by your supervisors
• Follow work assignments, and/or work schedules in completing and performing your assigned tasks
• Cooperate with inter departmental personnel, as well as other facility personnel to ensure that nursing services can be adequately maintained to meet the needs of the residents
• Create and maintain an atmosphere of warmth, personal interest and positive emphasis, as well as a calm environment throughout the unit and shift

Minimum of High School Diploma Required

• Develop and execute innovative guest experience strategies.
• Analyze guest feedback and market data to drive service improvements.
• Design and implement service standards and training programs for remote teams.
• Collaborate with marketing, operations, and tech departments.
• Manage budgets for experience enhancement initiatives.
• Track and report on guest satisfaction KPIs.
• Foster a culture of service excellence and continuous improvement.

• Bachelor's degree in Hospitality Management or related field preferred.
• 5-7+ years of experience in hospitality management with a focus on guest experience.
• Proven ability to lead and manage remote teams.
• Strong understanding of CRM systems and digital feedback tools.
• Exceptional communication, leadership, and problem-solving skills.

• Lead the design and development of innovative hospitality concepts, focusing on guest engagement and satisfaction.
• Conduct user research, journey mapping, and persona development to gain deep insights into guest behaviors and preferences.
• Collaborate with cross-functional teams including marketing, operations, product development, and technology to ensure seamless integration of design solutions.
• Create detailed design documentation, including wireframes, prototypes, storyboards, and mood boards, to effectively communicate design vision.
• Champion design thinking principles and methodologies throughout the organization.
• Stay abreast of emerging trends and technologies in hospitality, tourism, and experience design, and identify opportunities for innovation.
• Oversee the implementation of design strategies, ensuring brand consistency and quality across all guest interactions.
• Facilitate workshops and brainstorming sessions to foster creativity and problem-solving.
• Present design concepts and strategies to stakeholders at all levels, articulating rationale and impact.
• Manage multiple projects simultaneously, ensuring deadlines and quality standards are met in a remote-first environment.

• Bachelor's or Master's degree in Design, Hospitality Management, Architecture, or a related field.
• Minimum of 7 years of experience in experience design, service design, or user experience (UX) design, with a significant focus on the hospitality or tourism industry.
• Proven track record of successfully designing and launching innovative guest experiences.
• Strong understanding of user-centered design principles and methodologies.
• Proficiency in design tools such as Adobe Creative Suite, Figma, Sketch, or similar.
• Excellent visual, verbal, and written communication skills, with the ability to present complex ideas clearly and persuasively.
• Demonstrated ability to work independently and collaboratively in a remote setting.
• Strategic thinking and a passion for creating exceptional guest journeys.
• Experience in project management and leading design initiatives is a plus.

• Develop and implement strategic revenue management strategies to optimize occupancy and average daily rate (ADR).
• Analyze market trends, competitive landscape, and historical data to forecast demand accurately.
• Manage room inventory across all distribution channels, ensuring optimal availability and pricing.
• Develop and execute dynamic pricing strategies based on demand, seasonality, events, and competitive intelligence.
• Monitor and analyze key performance indicators (KPIs) such as RevPAR, occupancy, ADR, and market share.
• Collaborate with hotel general managers, sales, and marketing teams to align revenue strategies with overall business goals.
• Conduct regular performance reviews and provide actionable insights and recommendations to stakeholders.
• Oversee the effective utilization of the Property Management System (PMS) and Revenue Management System (RMS).
• Identify opportunities for upselling and cross-selling to enhance guest spend.
• Stay current with industry best practices, emerging technologies, and trends in revenue management and distribution.
• Train and mentor junior revenue management staff.

• Bachelor's degree in Hospitality Management, Business Administration, Economics, or a related quantitative field.
• 5+ years of progressive experience in revenue management within the hospitality industry, with a focus on hotels or resorts.
• Proven experience in developing and implementing successful revenue management strategies.
• Strong analytical and quantitative skills, with proficiency in data analysis and forecasting techniques.
• In-depth knowledge of hotel operations, distribution channels (OTAs, GDS, direct bookings), and PMS/RMS systems.
• Experience with competitive analysis tools and market intelligence platforms.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work independently and collaboratively in a results-driven environment.
• Strong understanding of financial principles and their application in revenue management.

• Design and implement comprehensive guest experience strategies, ensuring alignment with brand standards and operational goals.
• Develop and manage customer feedback mechanisms, analyzing data to identify areas for improvement and proactively address concerns.
• Create engaging employee training programs focused on service excellence, problem-solving, and empathetic communication.
• Collaborate with cross-functional teams, including operations, marketing, and technology, to integrate experience initiatives into all aspects of the business.
• Conduct virtual site inspections and assessments to ensure quality standards are met and identify best practices.
• Manage budgets for experience-related projects and initiatives, ensuring cost-effectiveness and ROI.
• Stay abreast of industry trends and innovations in hospitality and customer experience, recommending adoption of new technologies and approaches.
• Develop and maintain key performance indicators (KPIs) for guest and employee satisfaction, reporting regularly to senior leadership.
• Act as a brand ambassador, embodying the company's values and commitment to exceptional service in all communications and actions.
• Lead and mentor a remote team of experience specialists, fostering a collaborative and high-performance environment.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
• Minimum of 7 years of progressive experience in hospitality management, with a strong focus on guest experience or customer success.
• Proven track record of developing and implementing successful experience strategies that demonstrably improved customer satisfaction and loyalty.
• Exceptional communication, interpersonal, and presentation skills, with the ability to influence stakeholders at all levels.
• Proficiency in using customer relationship management (CRM) software and data analytics tools.
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Experience managing remote teams and fostering engagement in a virtual environment.
• Deep understanding of the hospitality industry, including operational nuances and market dynamics.
• Ability to work independently, manage multiple priorities, and thrive in a fast-paced, remote-first setting.
• Passion for service excellence and a genuine desire to create memorable experiences for guests.

• Develop and implement operational policies and procedures.
• Oversee daily operations and ensure service excellence.
• Manage budgets, control expenses, and maximize profitability.
• Lead and inspire remote operational teams.
• Ensure compliance with health, safety, and regulatory standards.
• Identify and implement operational improvements and efficiencies.
• Collaborate with cross-functional departments.
• Monitor guest feedback and implement service enhancements.
• Manage vendor relationships and procurement processes.
• Drive a culture of continuous improvement and team development.

• Bachelor's degree in Hospitality Management or a related field, or equivalent experience.
• Minimum of 7 years of progressive experience in hospitality operations management.
• Proven experience in remote team leadership.
• Strong financial acumen and P&L management skills.
• Expertise in operational efficiency and service quality improvement.
• Familiarity with PMS and other hospitality technology.
• Exceptional communication, interpersonal, and problem-solving skills.
• Ability to work independently and manage multiple priorities effectively.
• A passion for delivering outstanding guest experiences.