906 Hospitality jobs in Oakland

• Deliver World-Class Service: Serve as the main lobby contact; provide a professional, caring experience for thousands of employees, guests, and business partners daily.
• Guest & Employee Support: Greet and assist visitors with professionalism and discretion. Handle a variety of service tasks, including vendor deliveries, catering, and fulfilling special requests.
• Security Collaboration: Partner with security teams to uphold safety procedures-manage guest access, log visitors, assign security credentials, and ensure accurate communication.
• Phone & Call Center: Provide outstanding customer service over the phone, assisting with general information and connecting inquiries.
• Program Administration: Oversee lobby-specific hospitality programs and amenities-manage parking passes, transportation services, and other partner offerings.
• Professional Appearance: Maintain a high standard of personal appearance and wear branded attire as required.
• Operational Support: Handle package/document deliveries, supplies, and coordinate lobby resources.
• Continuous Improvement: Participate in team committees, propose service enhancements, and support process improvements.
• Project Involvement: Assist with hospitality and site service projects as assigned.
• Team Participation: Attend regular team meetings (every-other-Thursday meeting may extend to approximately 6:30 PM).

• Exceptional hospitality or customer service background
• Strong communication, interpersonal, and problem-solving skills
• Passion for service with a collaborative and adaptable approach
• Ability to handle confidential information professionally
• Self-motivated; able to work independently and as part of a team
• Flexible, organized, and able to multitask in a high-energy setting
• Eager to learn, open to feedback, and adaptable to new technologies and processes

• Education: Bachelor's degree (any field) and high school diploma required
• Experience: 3-4 years of relevant corporate hospitality or premium customer service, or equivalent experience in high-standard, fast-paced settings
• Proficient with MS Office Suite, Google Workspace (Gmail, Calendar), and able to quickly learn new business technology tools
• Capable of operating standard office equipment (phones, copiers, printers, etc.)
• Additional Requirements:
  • Valid California driver's license and adherence to traffic laws
  • Onsite position (40 hours/week, Monday-Friday; shifts: 7am-4pm or 8am-5pm)
  • Not eligible for remote work or relocation support
  • Completion of employee safety certification within first 6 months
  • 12-month minimum commitment in this role before pursuing other opportunities within the organization

• Deliver value-added operations, programs, and services that are laser-focused on enhancing the daily experience of our workforce and guests.
• The contractor will play an essential role in this mission by serving as the first point of contact in lobbies and delivering a consistently exceptional and exceptionally consistent service experience reflective of our role as the world's leading biotechnology company.
• With the sensitive nature of work, this position will work closely with Security colleagues in our fundamental responsibility of protecting people, products, and pipeline by ensuring safe, appropriate, and authorized access to the South San Francisco campus.
• Requires an individual with impeccable integrity and the ability to handle sensitive and confidential information with outstanding judgment.
• Interact with employees and visitors from around the world, including executives, VIPs, and regulatory agencies, as well as multiple stakeholders, such as our Workforce Services colleagues, Legal & Healthcare Compliance, Corporate Relations, Admin community, Events, Site Operations, and other functions within Site Services.
• These key responsibilities, and the unique opportunity this role has to impact 12,000+ employees, contractors, consultants, partners, and visitors on a daily basis, will require exceptional judgment and discretion, as well as a genuine heart for service.

• Deliver a consistently exceptional and exceptionally consistent Hospitality experience that delights the workforce and visitors, and reinforces that we care about serving their unmet needs.
• Serve as the single point of contact for lobbies, which are intended to serve as hubs for information, philanthropy, and community.
• Champion change to help the Hospitality team reach new heights.
• Handle all guest and employee interactions with the highest level of professionalism and hospitality mindset to ensure we are always exceeding expectations.
• Processing vendor deliveries, personal items, catering, and accommodating special requests whenever possible.
• Resolve all customer inquiries, issues, or concerns promptly and graciously.
• Maintain a close partnership and strong communication with Security colleagues to ensure we are protecting our people, products, and pipeline.
• Ensure all outlined security processes are followed, with all guests properly signed into the Visitor Management System, security badges assigned as needed, and prompt notification to employee hosts of arriving visitors, candidates, and other guests.
• Provide excellent customer service over the phone to support our corporate call center as needed.
• Oversee and execute day-to-day partner and Hospitality programs, such as parking placards, Clipper Cards, transportation, and amenity services.
• Become a subject matter expert in assigned lobby or lobbies, as an Ambassador (particularly those assigned as Rovers) may be asked to support and/or provide backup coverage for any lobby on campus.
• ctively participate in team committees to enhance current Hospitality programs and processes and recommend improvements.
• Consistently follow all brand guidelines as outlined by Hospitality leadership, including willingness to wear branded apparel and adhere to a more professional dress code than that required of our colleagues, much the same way our scientist and manufacturing roles have their own set of enhanced clothing requirements.
• On occasion, this role also entails being responsible for all aspects of the gnExpress delivery service, including acceptance, distribution, notification, and storage of business-critical documents.
• Responsible for the distribution and support of lobby supplies on an as-needed basis.
• ssist with various Hospitality projects as assigned.

• Strong hospitality background and a demonstrated heart for service, share a passion for teamwork and collaboration, and have a solution-oriented mindset dedicated to the continual improvement of service experience.
• Demonstrate the ability to display full knowledge of the job, becoming a subject matter expert with the additional ability to communicate and share that expertise with the workforce and guests.
• Display a general knowledge of multiple related functions to help build strong relationships with key stakeholders, partners, and customers and serve as advocates for their feedback and ideas.
• Embody a continuous improvement mindset by making valuable recommendations towards developing and improving operating policies and procedures to ensure and increase the quality, precision, and timeliness of service delivery.
• Embracing new technologies, workflows, and other process improvements, particularly when related to the safety, productivity, and convenience of the workforce and guests.
• Being receptive to feedback and suggestions from our teammates, workforce, guests, and open to coaching and development from supervisors, managers, and mentors.
• ct as a self-starter and work under limited supervision, with sound decision-making abilities and business judgment to make decisions within established policies and procedures, and in some cases, even serve as a team lead on projects or committees, but also take direction and follow verbal and written instructions when required.
• Be adaptable and flexible to changing business priorities, particularly in an increasingly agile iterative environment.
• Effectively prioritize multiple priorities, including in the face of other distractions, while maintaining an impeccably gracious demeanor and focus.
• Maintain a solution-oriented mindset, with solid analytical and problem-solving skills, attempting to use available resources to problem-solve when encountering challenges or roadblocks, and constantly looking for opportunities to anticipate needs and problems, then exceed expectations.
• Possess exceptional communication and interpersonal skills, and demonstrate a warm, gracious, and professional demeanor in all interactions, which includes treating fellow contract or full-time teammates and colleagues with the identical level of consideration and respect as our guests and visitors.
• Foster a spirit of generosity and an attitude of gratitude within our team, as well as the larger community, and be aligned with our core values of service and philanthropy.

• High School diploma required, and either 3 or 4 years of relevant corporate hospitality work experience in a fast-paced environment with exceptionally high standards, or commensurate high-touch, white-glove customer service experience in another industry (e.g., high-end hotel or retail).
• dvanced proficiency with common business software applications such as MS Office Suite and the Google Suite of tools (e.g., gMail, gCal), as well as the ability to quickly master other more complex, business-specific technology tools (e.g., cloud-based visitor and call center management software)
• Demonstrated ability to operate standard office equipment (telephone systems, copiers, scanners, printers, fax machines).
• Must have a valid California driver's license, adhere to all traffic laws, and obey all traffic and driving rules.
• Mandatory attendance at town hall and team meetings is required.
• Client requests a 12-month commitment in the role before pursuing additional opportunities within the company.
• Employee safety certification is required to be completed within the first 6 months of assignment.

• Hours: 40 per week
• Every other Thursday, there's a mandatory team meeting that ends on or around 6:30 PM
• Bachelor's degree required (any field)

Are you passionate about delivering unparalleled luxury experiences in the world of jewelry and luxury Swiss timepieces? Kerns Fine Jewelry is looking to build upon its’ bespoke customer service team by seeking a Boutique Coordinator to join our esteemed team at our new locations for Patek Philippe and Rolex in Union Square.

Key Responsibilities:

• Serve as the epitome of luxury hospitality, ensuring every client receives personalized attention and an unforgettable experience.
• Skillfully guide clients through our welcoming experience and continuous check-in to maintain a best practice of hospitality throughout each visit.
• Uphold the elegance of our boutique through meticulous attention to detail in concierge-like service and presentation.
• Manage client inquiries, appointments, and follow-ups with the utmost discretion and dedication to surpassing expectations.
• Collaborate seamlessly with the sales team to enhance client engagement and achieve ambitious client experiences.

Requirements:

• Excellent interpersonal skills and an innate ability to build rapport and trust within a community.
• Passion for customer service and a discerning eye for detail in delivering bespoke experiences.
• Team-oriented mindset with availability to be autonomous with tasks or projects given.

Full Time, AM and PM

Pay: $17 per hour

• Become familiar with the facility's administrative structure as introduced in the pre-training orientation session
• Report to the charge nurse all accidents/incidents (even of an unknown source) you observe on the shift they occur.
• Report all changes in the resident's condition to the Nurse Supervisor/Charge Nurse as soon as practical.
• Answer phone (especially during mealtimes)
• Assist with errand of residents/staff
• Assist with secretarial tasks at the nursing station (making copies, filing, etc.) as requested
• Straighten resident closets/drawers - label resident belongings. Complete personal belonging form •
• Maintain orderly/clean resident rooms and common areas (utility rooms, showers, resident bathrooms, day rooms, break room, etc.)

Apply directly or visit the facility at: 475 29th St #200, Oakland, CA 94609

About Sequoia Hospital – Hello Humankindness

Dignity Health Sequoia Hospital is an accredited, not-for-profit community hospital providing innovative and exceptional health care for generations of Bay Area residents. Sequoia’s Heart and Vascular Institute is a nationally known pioneer in advanced cardiac care, affiliated with the Cleveland Clinic Heart and Vascular Institute. Sequoia has received national recognition from Healthgrades for superior patient safety and was named as one of America’s top 100 hospitals for cardiac care. Our Total Joint Replacement program is a designated Blue Distinction Center for Knee and Hip Replacement. Our Birth Center is consistently ranked as a favorite among Peninsula families. We are also known for our comprehensive emergency care and leading-edge tomosynthesis 3-D mammogram technology. Our Pavilion combines the most advanced medical and surgical services with a unique healing environment, including private, spacious rooms and inviting garden areas.

One Community. One Mission. One California 

Postition Summary:

The responsibilities for this position will include administration of diet operations, handling, delivery and collection of food items to patients, physicians, visitors, and staff with an emphasis on outstanding customer service. Responsible for different aspects of food service: production, sanitation, and safety. This includes work in tray line, tray delivery, cafeteria, doctor's dining room, ware-washing, catering, storeroom, and general cleaning. This position may have access to third party credit card information and transactional systems (cash registers, point of sales devices, applications supporting credit card transactions and reports or other documents containing credit card information) from multiple transactions or reports and/or files containing bulk transactional information containing unencrypted or un-redacted credit card information and are required to comply with the Dignity Health credit card handling process.

Minimum Requirements:

• Must have general clerical experience involving basic computer knowledge (i.e. Google Workspace, Phones. Filing etc). 

Preferred Requirements:

• Institutional kitchen/food service experience in an acute hospital setting. 
• Will accept hospitality management experience in lieu of acute hospital experience. 
• Serve Safe certification.