279 Hospitality jobs in Portland

**Description**
Provide knowledge, leadership, insight and direction for broking activities to ensure that clients' expectations are regularly met. This role incorporates a wide level of expertise, but always assumes the broker is capable of handling accounts independently. The size and complexity of the account can vary. More experienced brokers may be responsible for training and supervising Associate Brokers. Responsible to ensure that relevant regulatory and technical standards are met. Helps drive the broking team to achieve agreed operational and financial goals and objectives.
Note that visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity
**The Role**
+ Orchestrate new business placement, renewals and alterations of existing coverage.
+ Develop, review and deliver presentations to secure new, and build on existing, relationships.
+ Review and evaluate information and analytics to assess and evaluate client risks to support the placement of client risks in the market.
+ Research and evaluate all solutions (insurance and otherwise) to identify and develop optimum risk solutions for clients.
+ Provide coverage and program design advice and expertise to client; perform needs and gap analysis to make recommendations regarding program improvements.
+ Build strong partnerships with a broad range of organizations and stakeholders in the market in order to secure optimum terms and conditions for clients.
+ Contribute to thought leadership and continuous process improvement of the Broking function.
+ Work closely with associates to stay on top of changes in the marketplace.
+ Oversee design and preparation of draft proposals; negotiate and finalize of carrier quotes, terms and conditions and coverage confirmations to ensure contract certainty.
+ Bind carrier quotes and review binders and coverage confirmations.
+ Request / Attend and participate in regular client and underwriter meetings.
+ Conduct program peer reviews.
+ Provide coaching to brokers in training.
**Qualifications**
**The Requirements**
- 5-12 years industry experience (real estate, hospitality and leisure industry experience preferred but not required)
- Insurance broker's P&C license required
- Strong group presentation skills (written and verbal); ability to drive complex/technical conversations
- Relationship management: customer focus, collaboration, interpersonal skills, and conflict management; demonstrates shared ownership of resolution of conflicts
- Negotiation skills: carrier and client negotiation skills; can secure concessions without damaging relationships
- Business acumen: demonstrates knowledge of industries and clients, carriers, and/or markets
- Project management: ability to effectively manage and oversee small projects
- Receptive to feedback; critical thinking and problem-solving skills; high adaptability
- Leadership skills: applies judgment in making decisions, directs and motivates others, takes lead in small groups, and promotes teamwork
This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.
**Compensation and Benefits**
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).
**Compensation**
The base salary compensation range being offered for this role is $150,000 - $175,000 USD per year.
**Company Benefits**
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
+ **Health and Welfare Benefits:** Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
+ **Leave Benefits:** Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
+ **Retirement Benefits:** Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans' eligibility requirements.
Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.
We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.
**EOE, including disability/vets**

**Customer Service Representative (CSR)**
**Location:** Beaverton, OR (Hybrid)
**Pay:** $22/hour
**Schedule:** Hybrid work model with availability required between 5:00 AM - 5:00 PM
**Overview:**
We're seeking dedicated and motivated Customer Service Representatives (CSRs) to join our team in a hybrid role based in Beaverton, OR. As a CSR, you'll be the first point of contact for our customers, providing outstanding support via phone, email, and live chat. Your ability to communicate clearly and professionally, both over the phone and in writing, will be essential to creating positive experiences and driving customer satisfaction. You'll also work closely with sales and service teams to ensure smooth service delivery and customer retention.
**Key Responsibilities:**
+ Serve as the primary point of contact for customers via phone, email, and live chat
+ Respond to inquiries regarding service options, including calibration and repair
+ Actively listen to customer needs and provide tailored solutions
+ Collaborate with sales and service center operations to meet customer expectations and drive revenue
+ Prepare service quotes and RMAs, and recommend additional services when appropriate
+ Ensure customer equipment is effectively managed through the service process
+ Advocate for customer needs while adhering to company policies and procedures
+ Research and troubleshoot to resolve issues promptly and professionally
+ Build and maintain strong relationships with internal and external stakeholders
**Qualifications:**
+ Strong verbal and written communication skills, especially via phone and email
+ Excellent interpersonal skills with a professional and customer-focused demeanor
+ Self-motivated and organized, with strong time-management skills
+ Ability to follow processes and learn quickly in a fast-paced environment
+ Effective problem-solving and troubleshooting abilities
**Preferred Skills:**
+ Previous experience in customer service, sales support, or similar roles
+ Familiarity with calibration or repair services is a plus
+ Proficiency with CRM tools and business software
**What We Offer:**
+ $2/hour starting pay
+ Hybrid work model for work-life balance
+ Opportunities for growth and advancement
+ Supportive team culture and training
**Pay Details:** 22.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance