28 Hotel Management jobs in Nashville

**Additional Information** Pay: $22.00/Hour, Evening Shift Availability
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Inn at Opryland A Gaylord Hotel, 2401 Music Valley Drive, Nashville, Tennessee, United States, 37214VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Why have less when you can have MORE - all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel-offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Company Description**
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply.
**Job Description**
Shift Leaders are responsible for supervising employees and general operations of the store. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service.
Pay Rates Starting between: $14.20 - $21.10 / hour
**Qualifications**
+ Previous experience or working knowledge of retail operations
+ Incredible customer service skills & the ability to help maintain a customer focused culture
+ Must be proficient with a calculator, computer, and other equipment
+ Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
+ Must be able to work a flexible schedule of nights, days, weekends, and holidays
+ Background check is required
**Additional Information**
+ Fuel Discount
+ Nation-wide Medical Plan/Dental/Vision
+ 401(k)
+ Flexible Spending Accounts
+ Adoption Assistance
+ Tuition Reimbursement
+ Flexible Schedule
+ Weekly Pay

**Discover Vanderbilt University Medical Center** : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.
**Organization:**
Patient & Guest Services 10
**Job Summary:**
JOB SUMMARY
Serves as a resource for families, visitors and staff. Determine guest's needs and seeks resolution in order to provide outstanding guest service for Vanderbilt University Medical Center.
.
KEY RESPONSIBILITIES
- Assists or provide patients/visitors with information, resources, and directions.
- Facilitates communication between patients, visitors, physicians, and other staff.
- Contributes to the organization by actively participating in process improvement initiatives and shared decision making.
- The responsibilities listed are a general overview of the position and additional duties may be assigned.
Job Specifics: works Mon-Tues 530am-430pm
customer service skills
phone skills
mobile-escorting families
basic PC skills
TECHNICAL CAPABILITIES
- Employee/Visitor Confidentiality (Novice): Demonstrates sufficient knowledge of the subject to successfully demonstrate protection of patient privacy and confidentiality. Has working knowledge of practicing protection of patient information through communication, patient documents and electronically.
- Corporate Hospitality (Novice): Possesses sufficient fundamental proficiency in demonstrating corporate hospitality and professionalism within the position. Demonstrates attentiveness and approachability to patient/guest questions and needs. Demonstrated professionalism in being knowledgeable of products and services. Understands position as a professional source for information and services. Takes ownership in safety, appearance and functionality of immediate area.
- Customer Communication (Novice): Possesses sufficient fundamental proficiency in demonstrating customer service communication skills such as smiling, greeting, tone of voice, eye contact and body language. Practices excellent communication skills with patients/guests such as listening acknowledgement, empathy and solution-based thinking.
Allied health is among the fastest growing occupations in healthcare today. This area can be defined as credentialed professionals who perform supportive, diagnostic, and therapeutic health care services to promote health and prevent disease in a variety of settings.
These areas are crucial to Vanderbilt Health's reputation for excellence in these areas that has made us a major center for patient referrals from throughout the Mid-South.
Each year, people throughout Tennessee and the southeast choose Vanderbilt Health for their health care because of our leadership in medical science and our dedication to treating patients with dignity and compassion.

**Core Accountabilities:**
* Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance. * Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems. * Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job. * Team Interaction: Provides guidance to entry level co-workers.
**Core Capabilities** **:**
Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively : - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation : - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.
**Position Qualifications:**
**Responsibilities:**
**Certifications:**
**Work Experience:**
Relevant Work Experience
**Experience Level :**
3 years
**Education:**
High School Diploma or GED
_Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled._

**Discover Vanderbilt University Medical Center** : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.
**Organization:**
Patient & Guest Services 30
**Job Summary:**
JOB SUMMARY
Serves as a resource for families, visitors and staff. Determine guest's needs and seeks resolution in order to provide outstanding guest service for Vanderbilt University Medical Center.
.
KEY RESPONSIBILITIES
- Assists or provide patients/visitors with information, resources, and directions.
- Facilitates communication between patients, visitors, physicians, and other staff.
- Contributes to the organization by actively participating in process improvement initiatives and shared decision making.
- The responsibilities listed are a general overview of the position and additional duties may be assigned.
Specifics: Information desk float-7-330, for VUH , or TVC, Mce, Customer Service skills,
walking, sitting and standing, answering phone. looking up information floats daily or possibly hourly.
TECHNICAL CAPABILITIES
- Employee/Visitor Confidentiality (Novice): Demonstrates sufficient knowledge of the subject to successfully demonstrate protection of patient privacy and confidentiality. Has working knowledge of practicing protection of patient information through communication, patient documents and electronically.
- Corporate Hospitality (Novice): Possesses sufficient fundamental proficiency in demonstrating corporate hospitality and professionalism within the position. Demonstrates attentiveness and approachability to patient/guest questions and needs. Demonstrated professionalism in being knowledgeable of products and services. Understands position as a professional source for information and services. Takes ownership in safety, appearance and functionality of immediate area.
- Customer Communication (Novice): Possesses sufficient fundamental proficiency in demonstrating customer service communication skills such as smiling, greeting, tone of voice, eye contact and body language. Practices excellent communication skills with patients/guests such as listening acknowledgement, empathy and solution-based thinking.
Allied health is among the fastest growing occupations in healthcare today. This area can be defined as credentialed professionals who perform supportive, diagnostic, and therapeutic health care services to promote health and prevent disease in a variety of settings.
These areas are crucial to Vanderbilt Health's reputation for excellence in these areas that has made us a major center for patient referrals from throughout the Mid-South.
Each year, people throughout Tennessee and the southeast choose Vanderbilt Health for their health care because of our leadership in medical science and our dedication to treating patients with dignity and compassion.

**Core Accountabilities:**
* Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance. * Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems. * Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job. * Team Interaction: Provides guidance to entry level co-workers.
**Core Capabilities** **:**
Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively : - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation : - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.
**Position Qualifications:**
**Responsibilities:**
**Certifications:**
**Work Experience:**
Relevant Work Experience
**Experience Level :**
3 years
**Education:**
High School Diploma or GED
_Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled._

Our client, a prominent hospitality group, is seeking a dynamic and experienced Hotel Operations Manager to oversee daily operations at their premier property located in **Nashville, Tennessee**. This is a vital on-site role focused on ensuring exceptional guest experiences and maximizing operational efficiency. You will be responsible for managing all aspects of hotel operations, including front desk, housekeeping, food and beverage, and maintenance departments. Key responsibilities include staff supervision and training, budget management, inventory control, and implementing service standards to uphold the hotel's reputation for excellence. The ideal candidate possesses a deep understanding of the hospitality industry, strong leadership abilities, and a proven track record in hotel management. Excellent interpersonal, communication, and problem-solving skills are essential for effectively interacting with guests and staff. You will work closely with department heads to achieve operational and financial goals, ensuring guest satisfaction and driving revenue. This position demands a proactive approach to identifying and resolving operational challenges, maintaining a high level of service quality, and fostering a positive and productive work environment. We are looking for a results-oriented professional who is passionate about hospitality and committed to delivering outstanding guest experiences. This is a fantastic opportunity to lead and inspire a dedicated team within a vibrant hospitality setting. Your leadership will be instrumental in the continued success and reputation of this esteemed establishment. You will also be responsible for ensuring compliance with health, safety, and licensing regulations. The ability to manage effectively under pressure and adapt to changing guest needs is crucial for success in this demanding yet rewarding role. Join us and contribute to creating memorable experiences for every guest.

Our client is looking for a seasoned and energetic Hotel Operations Manager to oversee the daily operations of a premier hospitality establishment in the heart of Nashville, Tennessee, US . This dynamic role requires a leader with a passion for exceptional guest service, a keen eye for detail, and the ability to manage diverse teams effectively. You will be responsible for ensuring the smooth functioning of all hotel departments, including front desk, housekeeping, food and beverage, and maintenance, to deliver an outstanding guest experience. Key responsibilities include developing and implementing operational strategies, managing budgets and financial performance, maintaining high standards of cleanliness and safety, and ensuring compliance with all relevant regulations. The ideal candidate will have a proven track record in hotel management, with a deep understanding of hospitality operations and guest satisfaction metrics. Strong leadership, communication, and problem-solving skills are essential for motivating staff, resolving guest issues, and collaborating with other departments. You will also be involved in staff training and development, performance management, and creating a positive work environment. Experience with property management systems (PMS) and other hotel operations software is highly desirable. We are looking for an individual who is dedicated to excellence, possesses strong interpersonal skills, and thrives in a fast-paced environment. This is an exciting opportunity to contribute to the success of a renowned hotel in Nashville, Tennessee, US , and to grow within the vibrant hospitality industry. Join our client and lead your team to deliver unforgettable experiences for every guest.

Our client, a prestigious hospitality group, is seeking an experienced and visionary Hotel Operations Director to oversee the operational excellence of their flagship property in **Nashville, Tennessee, US**. This critical leadership role demands a deep understanding of all hotel departments, including front office, housekeeping, food and beverage, sales, marketing, and finance, to ensure seamless guest experiences and maximum profitability. The ideal candidate will possess a proven track record in hotel management, with a strong emphasis on driving operational efficiency, enhancing guest satisfaction, and developing high-performing teams. You will be responsible for developing and implementing strategic operational plans, setting performance goals, and ensuring adherence to brand standards and company policies. Key duties include managing the annual budget, controlling costs, optimizing revenue streams, and overseeing capital improvement projects. The Director of Operations will also play a key role in cultivating a positive work culture, mentoring department managers, and ensuring all staff are trained to deliver exceptional service. This role requires a leader who can effectively troubleshoot operational challenges, anticipate guest needs, and implement innovative solutions to enhance the overall guest experience. Strong relationships with local vendors and stakeholders are also beneficial. Success in this position is measured by key performance indicators such as occupancy rates, RevPAR, guest satisfaction scores, and employee retention. We are looking for a hands-on, results-oriented leader with exceptional interpersonal, problem-solving, and decision-making skills. A passion for hospitality and a commitment to exceeding guest expectations are paramount. This is a significant opportunity for a seasoned hospitality professional to lead a key property in a vibrant and growing market. A comprehensive understanding of modern hotel technology and operational best practices is essential.

Responsibilities:

• Oversee daily operations of all hotel departments.
• Develop and implement strategic operational plans and budgets.
• Ensure the highest standards of guest service and satisfaction.
• Manage departmental managers, providing leadership and guidance.
• Control operational costs and optimize departmental profitability.
• Monitor key performance indicators (KPIs) and implement corrective actions.
• Ensure compliance with all health, safety, and licensing regulations.
• Lead initiatives for service improvement and operational efficiency.
• Manage vendor relationships and procurement processes.
• Foster a positive and engaging work environment for all staff.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 7 years of progressive experience in hotel operations management.
• Proven experience as an Operations Director or General Manager in a full-service hotel.
• In-depth knowledge of all hotel operations, including F&B, Rooms Division, Sales, and Finance.
• Strong financial acumen and P&L management experience.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to drive guest satisfaction and employee engagement.
• Proficiency in property management systems (PMS) and relevant software.
• Ability to work flexible hours, including weekends and holidays.
• Must be located in or willing to relocate to **Nashville, Tennessee, US**.

**Additional Information**
**Job Number**
**Job Category** Finance & Accounting
**Location** TownePlace Suites by Marriott Nashville Goodlettsville, 830 Conference Drive, Goodlettsville, Tennessee, United States, 37072VIEW ON MAP ( Part Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests without reservations based on availability. Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages. Complete the Room Rate Variance Report. Process all guest check-ins and assign room. Activate or reissue room keys using electronic key machine. Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications. Set up, stock, and maintain work areas, and inspect the cleanliness and presentation of all materials prior to use.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1-year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
With a fun, casual and residential atmosphere including a full kitchen in every suite, TownePlace Suites are designed for the guest who wants to make the most of long trips. TownePlace Suites is the reliable extended stay hotel that helps guests stay productive and upbeat, with personal touches and fun details that convey a sense of calm and comfort. At TownePlace Suites, we make every guest and team member feel at home. Our associates work side by side and are better together, are thoughtful with an eye for detail and small gestures to brighten any day and are approachable with a smile and friendly hello. In joining TownePlace Suites, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.