84 Hotel Management jobs in Nashville

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one- Guest Service, Agent, Guest, Hotel

• Ensure every guest is greeted and welcomed in a unique and personable way upon arrival
• Register guests to the hotel, verifying reservation, personal information and securing

Additional Information Pay: $22.00/hour, Open Availability, Full Time Job Number Job Category Rooms & Guest Services Operations Location Gaylord Opryland Resort & Convention Center, 2800 Opryland Drive, Nashville, Tennessee, United States, 37214VIEW ON MAP (Opryland Resort & Convention Center, 2800 Opryland Drive, Nashville, Tennessee, United States, 37214) Schedule Full Time Located Remotely? N Position Type Non-Management POSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure

Southall is a premier destination that brings nature, produce, and people together in a powerful and unique way. The Guest Services Manager plays a key role in creating seamless arrival, stay, and departure experiences for our guests. This leader ensures the highest standards of service, supporting a culture of warmth, care, and excellence throughout the guest journey.

• Partner with the Front Office Manager to oversee daily operations including guest experience/front desk, valet, and bell/door teams.
• Champion, promote, and monitor departmental and organizational initiatives to ensure successful execution.
• Build and maintain strong, positive relationships with team members across all departments through clear communication and regular face-to-face interaction.
• Uphold and execute departmental and hotel policies while ensuring consistency in service standards.
• Remain calm and organized when addressing challenges or stressful situations.
• Address major guest service concerns with professionalism and escalate to Senior Leadership when necessary.
• Foster a culture of growth and development for the Guest Services team, offering opportunities to experience the property's unique offerings.
• Approach guest interactions with genuine care and urgency, ensuring timely follow-up to achieve 100% guest satisfaction.
• Ensure adequate staffing levels to support business demands.
• Protect guest privacy by maintaining confidentiality and following proper data security protocols.
• Collaborate with the Front Office Manager on recruiting, hiring, training, and managing both new and existing team members.
• Serve as Manager on Duty during assigned shifts, ensuring smooth operations and leadership coverage.
• Conduct daily pre-shift meetings with high guest-impact departments (reservations, guest services, housekeeping, etc.) to coordinate and deliver a flawless arrival-to-departure experience.
• Demonstrate expert knowledge of resort services, amenities, hours of operation, room types, rates, packages, promotions, group activities, and availability to confidently and accurately respond to guest inquiries.
• Adhere to attendance and scheduling expectations, including availability for evenings, weekends, and holidays.
• Maintain a professional, polished appearance in alignment with Southall's grooming standards.
• Perform other job-related duties as assigned.
• Comply with Southall Rules and Standards of Conduct as outlined in the Team Member Handbook.

• 12 years of leadership experience in a luxury hotel or resort environment preferred.
• Exceptional organizational skills and attention to detail.
• Proven ability to manage complex tasks and prioritize competing demands to meet deadlines.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Strong interpersonal and conflict resolution skills; able to manage interactions requiring patience, tact, and diplomacy.
• Ability to stand and move throughout the property for extended periods while performing essential job functions.
• Excellent communication skills in English, both verbal and written.
• Ability to accurately enter and retrieve information using a computer system.
• Visual and auditory ability to respond appropriately to signs of emergency situations.

• High School Diploma required; higher education or hospitality training preferred.

Welcome to InTown Suites! We take pride in offering unmatched value and memorable experiences for our guests. We prioritize small gestures that make a big difference. That starts with our staff! We are currently seeking a Guest Services Representativ Guest Service, Representative, Operations Manager, General Manager, Guest, Retail, Staff

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their "uniquely local" community in order to curate exciting, approachable and local travel experiences for guests.

Essential Functions and Responsibilities:

• Primary Engagement Channel Incoming Voice Calls and Text Messaging
• Callers will include but are not limited to prospective guests, in-stay guests, vendors, team members, third parties and travel agents.
• Engages the guest with an unmistakable sense of courtesy, generosity, and professionalism while ensuring that every guest request or challenge is handled promptly with genuine care and escalated when necessary.
• Maintains and clearly communicates appropriate, site-specific knowledge regarding all hotel and room features and amenities for requested properties.
• Establishes and maintains thorough and professional communication with our properties, ensuring that all guest requests are clearly noted and documented in the appropriate system.
• Answers incoming calls in a polite, friendly and professional manner using a cheerful and pleasant voice.
• Follows all Loews guest engagement Standards.
• Uses appropriate CEC software and systems to verify identity/room number of the engaging guest.
• Actively listens and clarifies Guest needs; directs calls as needed to appropriate extensions.
• Assists guest with Engineering, Valet, Front Desk, Security, Bell Desk and Housekeeping requests without