21 Hotel Management jobs in Pompano Beach

The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

Accountabilities/Duties:

• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
• Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
• Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
• Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
• Assists the Crafter in preparing cake decorations and packaging supplies as needed.
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintains a consistent work attendance and punctuality record.

Core Values and Competencies:

• Servant's Heart
  • Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
  • Keeps the good of the team or guest ahead of personal interests or gain.
  • Displays humility and empathy in interactions with others.
• Spirit of a Champion
  • Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
  • Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
  • Operates with a strong sense of urgency and adheres to NbC brand standards.
• Genuine Connections
  • Projects warmth, enthusiasm, and optimism that attracts others.
  • Builds positive, productive relationships with all team members.
  • Listens actively and communicates openly, clearly and respectfully.

Knowledge, Skills, and Abilities:

• Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
• Enjoys interacting with diverse people and excels at providing a superior guest experience.
• Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
• Is diligent, organized and self-motivated.
• Has the ability to understand and carry out oral and written instructions and request clarification when needed.
• Is comfortable with new technology and has the ability to operate a point-of-sale system.
• Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
• Has the capacity to stand for extended periods of time and work in a fast-paced environment.

Education, Certifications and Work Experience Requirements:

• Applicants must be 16 years of age or older.
• While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.

Work Availability:

Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.

Compensation: $12.00 per hour

From "Happy Birthday" to "Just Because," Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections.

With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family!

• Train and supervise Volunteer Ushers to create a positive experience for all patrons.
• Coordinate day of event Guest Services activity in PACA venue as assigned regarding guest and performance issues, customer service, emergencies, and safety to ensure customers have an optimal experience and receive first class customer service from the moment they arrive.
• Resolve customer complaints to the best possible satisfaction of customers.
• Distribute information and coordinate Volunteer ushers, Parking and Valet, Janitorial, Security and Concessions activity.
• Communication by radio with Security, Janitorial, Concessions, Production staff, Box office, and assisting and providing ushers with assistance.
• Implement Cue Time with Volunteer Ushers as needed.
• Open lobby doors and house doors at the correct designated time.
• Accommodate guests with special needs.
• Monitor guest activity, arrival, seating, and exiting, to ensure implementation of proper procedures and customer service.
• Distribute and/or collect all Assistive Listening Devices (ALD) and/or wheelchairs.
• Manage lost and found articles following provided procedures of tagging, data input, and maintaining proper coordination of items.
• Complete Volunteer Usher check-in and out for each event as assigned.
• Secure building upon completion of responsibilities.
• Prepare and distribute appropriately all identified Front of House reports, including incident reports.
• Identify and take corrective action for areas in need of repair or enhancement to prepare and maintain Front of House guest areas.
• Promote accurate and timely communication between departments and Front of House to support the needs of patrons and other departments.
• Assist the Volunteer Coordinator with scheduling and communication with the Volunteer Usher corps.
• Complete additional responsibilities as assigned.

• Customer Focus- Understand the needs of the customer (internal & external) and act accordingly to create an exceptional experience.
• Teamwork- Work as a collaborative member of a group contributing to the overall mission, strategies and goals.
• Accountability- Take ownership for deliverables and actions and contribute value to the organization. Accept responsibility for actions and outcomes.

• Ability to maintain a physical presence at designated work locations, maintaining regular attendance, punctuality and work a flexible schedule including nights, weekends, holidays, and events, as needed.
• Able to communicate effectively in English, both in writing and verbally.
• Able to use a mobile device to assist with information and directions.
• Able to operate a hand-held radio.
• Able to lift and distribute program boxes weighing up to 25 pounds.
• Able to learn, assist, and train in evacuation procedures and emergency conditions.
• Able to remain calm in stressful situations.
• Skilled in implementing quality customer service.
• Knowledge of executing scheduled events.
• Able to work effectively and positively with others.
• Experience in Windows based programs, including Word, Outlook, Excel, and PowerPoint a plus.

• Volunteer Usher supervision, during events in conjunction with or in the absence of the Operations and Event Services Manager.

• High School, High School Equivalent, or Higher: General/Business/or any equivalent combination of training and experience.

Be a part of the pre-opening team for the Omni Ft. Lauderdale Hotel! Opening Fall 2025, the Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 8 Office Supervisor, Guest Service, Office, Supervisor, Hotel, Omni, Business Services

We have a fantastic opportunity for a dental office Front Desk Coordinator with American Pediatric Dental Group - Plantation ! This position's primary responsibility is to handle all front office functions for the practice. The Front Desk Coordinator must ensure that patients, parents and/or guardians are the number one priority.

Requirements:

Bilingual preferred

Front desk and customer service experience

Schedule: Monday - Friday and two Saturdays / month

Education and Experience:

• Minimum high school diploma, or equivalent.
• Experience working in a professional, medical, or dental environment with direct customer service is desired.

• Strong interpersonal and relationship building skills; must be able to establish and maintain positive working relationships.
• Ability to travel between multiple locations.
• Customer service oriented and able to communicate with a pleasant demeanor at all times.
• Effective written and verbal communication with all staff and management.
• Must possess excellent organizational skills, strong attention to detail, be able to multitask and perform job duties in a timely manner.
• Strong PC skills and ability to learn and successfully use new programs as required.

We offer:

• Paid Time Off
• Paid Holidays
• Medical, Dental and Vision benefits
• Health Savings Account, Flex Spending
• 401K
• Short and Long Term Disability Insurance
• Life Insurance
• Opportunities for Community Giving Back