4 Hotel Management jobs in Reno

Bargaining Unit: Outpatient Clinics - EA

Rate of Pay: $26.60/hour + DOE

Summary

Performs front office duties in order to maintain an efficient workflow for the practice.

Essential Duties and Responsibilities

• Greets, receives visitors, determines nature of business, and directs as appropriate in a courteous and professional manner.
• Registers patients by obtaining and verifying accurate demographic and insurance information for billing.
• Enters data into the computer as needed to maintain office and patient records.
• Schedules and maintains appointments based on provider and service-specific requirements to ensure accurate schedules are maintained.
• Reviews physician daily schedules for appropriate visit lengths and types.
• Informs providers of scheduled procedures.
• Prints and updates schedules for all providers.
• Communicates to back office, provider, and Practice Lead significant schedule changes.
• Schedules ancillary tests per specific provider practice and/or assists patient in scheduling ancillary services including diagnostic imaging, lab, and transportation.
• Documents and follows up on no shows in accordance with No Show Policy.
• Makes appointment confirmation calls.
• Answers the phone within three rings.
• Answers questions within scope of practice, routes calls as appropriate or takes clear, detailed messages as needed.
• Retrieves voice mail messages, returns calls to answer questions within scope of practice or routes calls as appropriate.
• Provides first level of resolution with patients, involving Practice Lead for second level of resolution.
• Collects and posts payments, office co-pays, deductibles, and self-pay balances at time of service.
• Balances cash and completes daily cash reconciliation.
• Prepares daily deposit and reconciles collection report following protocol.
• Ensures accurate completion of medical record requests as assigned.
• Prepares charts for next day's appointments.
• Handles flow of patient reports, and routes to appropriate practitioner for review and signatures.
• Obtains test results and records as requested by the medical provider.
• Accesses and maintains information in various electronic health records (EHR) systems as requested.
• Ensures downtime binders are maintained daily.
• Maintains proficiency with practice management, EHR, hospital registration, and results retrieval systems.
• Provides general office support including retrieving, opening and distributing mail per office protocol; making photocopies, faxing and mailing documents.
• Works closely with Practice Leads on processes/procedures including training of staff as needed.
• Assists with maintenance of cleanliness of office and waiting area.
• Maintains par levels of all forms and office supplies and report any deficiencies to Practice Lead.
• Assumes opening and closing duties as needed.
• Works as part of implementation team for any project within the MSC as directed.
• Demonstrates System Values in performance and behavior.
• Complies with System policies and procedures.
• Other duties as may be assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities

No supervisory responsibilities.

Education and Experience

6 months to 1 year of related experience.

Other Experience/Qualifications

Required:

• Proficient in Microsoft Outlook

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

**Overview**
**M** **edical Front Office - Patient Service Specialist**
**Truckee, California**
**Job Description**
When patients enter our center, we want them to have an exceptional experience - starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and phone, manage patient payments and utilize multiple computer programs. Don't underestimate the impact you can make on every patient's care experience, even before they leave the waiting room.
Looking for a friendly and outgoing person to perform front office duties and be the first point of contact for patients needing Physical Therapy services. The front office handles phones, scheduling, insurance verification and running end of day reports.
**Schedule:**
+ Center Location: 11253 Brockway Road, Suite 102, Truckee, CA 96161
+ Type of Employment: Full Time
+ Hours: Weekdays, M-F 7:30am-4pm
+ Compensation $21.00 - $3.00/hour based on experience
+ **Recharge & Refresh:** Generous PTO to maintain a healthy work-life balance
+ **Your Health Matters:** Comprehensive medical/Rx, vision and dental plan
+ **Invest in Your Future:** Company-matching 401(k) retirement plans, as well as Life and Disability protection
.
**Responsibilities**
+ Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
+ Schedule patient appointments in person and via phone
+ Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
+ Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
**Qualifications**
**Minimum Qualifications:**
+ High School Diploma or GED
**Preferred Qualifications:**
+ 1 Year of Front DeskExperience
+ Bilingual (English/Spanish Speaking)
Physical Requirements:
+ Ability to walk, stand, bend, and reach consistently throughout a work day/shift
+ Appropriate manual dexterity to enable typing (including10-key) throughout a work day/shift
+ Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
+ Ability to carry office supplies up to 10lbs
+ Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
+ Ability to speak and hear sufficiently to understand and give directions
**Additional Data**
**_Equal Opportunity Employer/including Disabled/Veterans_**
Apply for this job ( this job
**Job ID** _336072_
**Experience (Years)** _0_
**Category** _Administrative - Administrative Services_
**Street Address** _11253 Brockway Rd, Suite 102_
**Min** _USD 21.00/Hr._
**Max** _USD 23.00/Hr._

**Additional Information**
**Job Number** 25079743
**Job Category** Property Leadership
**Location** The Ritz-Carlton Lake Tahoe, 13031 Ritz Carlton Highlands Court, Truckee, California, United States, 96161VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand's target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and property employees and provides a return on investment.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years' experience in the management operations, sales and marketing, or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years' experience in the management operations, sales and marketing, or related professional area.
**CORE WORK ACTIVITIES**
**Managing Profitability and Departmental Budgets**
- Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.
- Reviews financial reports and statements to determine how Operations is performing against budget.
- Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.
- Works with direct reports to determine areas of concern and establishing ways to improve the departments' financial performance.
- Strives to maintain profit margins without compromising guest or employee satisfaction.
- Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.
- Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
- Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results.
- Develops an operational strategy that is aligned with the brand's business strategy and leads its execution.
- Makes and executes key decisions to keep property moving forward towards achievement of goals.
**Managing Property Operations**
- Strives to improve service performance.
- Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
- Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
- Ensures core elements of the service strategy are in place to produce the desired results.
- Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
**Leading Property Operations Teams**
- Establishes a vision for product and service delivery on property.
- Champions the brand's service vision for product and service delivery and ensuring alignment amongst the property leadership team.
- Ensures employees are treated fairly and equitably.
**Managing and Conducting Human Resources Activities**
- Observes service behaviors of employees and providing feedback to individuals and/or managers.
- Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
- Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
- Utilizes an "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
- Stays knowledgeable of leadership talent in the property.
- Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
The salary range for this position is $153,000 to $200,000 annually. Marriott offers a bonus program, restricted stock unit/stock grants, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.