196 Hotel Operations jobs in the United States

Hotel Operations Manager

07094 Secaucus, New Jersey Hawkeye Hospitality

Posted 1 day ago

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Job Description

Hawkeye Hotels represents the highest quality, state of the art hotels that are either new or newly renovated. We take it as a matter of professional pride to exceed the highest expectation of today's sophisticated travelers. Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned hospitality companies in the U.S. We maintain lasting affiliations with leading brands, including Marriott, Hilton, and InterContinental. If you share our passion for delivering exceptional experiences to our guests, apply today to join our team!

The Operations Manager will directly work with the General Manager to ensure that all hotel operations are performed professionally and adhere to the brand and company standards. Be a strong leader who drives team members to create amazing experiences that make a difference for our valued guests. Ensure staff receives proper training for each position, including safety training and standard operating procedures. Interacts with team members, guests, handling guest complaints and overseeing service recovery procedures. Maximize financial returns, driving development of people, creating and maintaining a memorable
guest experience, executing brand standards and building awareness of hotel and brand in the local community.

QUALIFICATIONS:

  • Previous hotel supervisory experience.
  • Understands cost controls and some budgetary knowledge.
  • Ability to communicate effectively with the public and other Team Members.
Hawkeye Hotels is an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, sexual orientation, gender identity, disability or protected veteran status.
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Hotel Operations Manager

07094 Secaucus, New Jersey Hawkeye Hotels

Posted 2 days ago

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Job Description

Hawkeye Hotels represents the highest quality, state of the art hotels that are either new or newly renovated. We take it as a matter of professional pride to exceed the highest expectation of today's sophisticated travelers. Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned hospitality companies in the U.S. We maintain lasting affiliations with leading brands, including Marriott, Hilton, and InterContinental. If you share our passion for delivering exceptional experiences to our guests, apply today to join our team!

The Operations Manager will directly work with the General Manager to ensure that all hotel operations are performed professionally and adhere to the brand and company standards. Be a strong leader who drives team members to create amazing experiences that make a difference for our valued guests. Ensure staff receives proper training for each position, including safety training and standard operating procedures. Interacts with team members, guests, handling guest complaints and overseeing service recovery procedures. Maximize financial returns, driving development of people, creating and maintaining a memorable
guest experience, executing brand standards and building awareness of hotel and brand in the local community.

QUALIFICATIONS:

  • Previous hotel supervisory experience.
  • Understands cost controls and some budgetary knowledge.
  • Ability to communicate effectively with the public and other Team Members.

Hawkeye Hotels is an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, sexual orientation, gender identity, disability or protected veteran status.

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Hotel Operations Supervisor

92189 San Diego Country Estates, California Marriott International Inc

Posted 3 days ago

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Job Description

Additional Information Pay: $24.25/hour
Job Number 25109476
Job Category Rooms & Guest Services Operations
Location Courtyard San Diego Sorrento Valley, 9650 Scranton Road, San Diego, California, United States, 92121VIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Non-Management

POSITION SUMMARY

Promote staff engagement and team work to provide optimum service so that guest needs are met in the Rooms and Food & Beverage operations. Within Food and Beverage operations: Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs. Within Guest Services and Rooms operations: Inspect public areas, restrooms, fitness center, pool area, offices and service areas after being cleaned by Housekeeper to ensure quality standards are met. Arrange turndown for VIPs/any package inclusive rates, etc. Communicate additions or changes to the assignment sheets to staff (e.g., Housekeeping) as they arise throughout the shift. Monitor the notations in MARSHA and clear all exceptions. Keep records of Marriott Rewards enrollments and Front Office incentive programs. Review and maintain all Market Rate Codes. Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Process guest check-ins and promote room up-sales. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move over sloping, uneven, or slippery surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

The pay range for this position is $4.25 to 24.25 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

At Courtyard, were passionate about better serving the needs of travelers everywhere. Its what inspired us to create the first hotel designed specifically for business travelers, and its why the Courtyard experience today empowers our guests, no matter the purpose of their trip. Were looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.
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Hotel Operations Manager

19016 Chester, Pennsylvania Residence Inn Philadelphia/ Glen Mills

Posted 3 days ago

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Job Description

Description

The Residence Inn Philadelphia/Glen Mills is hiring a Hotel Operations Manager. In this role, you will support the GM with the operation of the hotel, specifically supporting housekeeping.

Responsibilities

•Coordinating activities across various departments to ensure a seamless guest experience.
•Hiring, training, evaluating, and supervising personnel to maintain high standards of service.
•Implementing and enforcing operational policies and procedures to ensure consistent quality.
•Handling complaints, resolving issues promptly, and ensuring guest satisfaction.
•Developing and enforcing policies and procedures to optimize efficiency and streamline operations.
•Adhering to all relevant health, safety, and legal regulations.
•Working with department heads to coordinate activities and achieve common goals.
•Continuously seeking ways to enhance efficiency, reduce costs, and improve the guest experience.

Qualifications

•Bachelor's degree in Hospitality Management or a related field preferred, but not required.
•Previous experience in hotel management or a similar role.
•Housekeeping supervisory experience.
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Hotel Operations Intern

75084 Van Alstyne, Texas Remington Hospitality

Posted 5 days ago

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Job Description

Hotel Operations Intern

As a Hotel Operations Intern, you will gain in-depth exposure to hotel operations across various departments, with the opportunity to work closely with hotel leadership teams at both our corporate office and individual hotel properties. Over the course of the internship, you will work on a project and present your findings to your peers and leaders at the end of the program.

Responsibilities include:

Hotel Operations

  • Shadow Hotel Operations leadership at the corporate office, attend meetings, and learn how we support our field teams to ensure smooth hotel operations.
  • Work alongside a property General Manager to understand how the hotel functions on a day-to-day basis and how operational goals and compliance standards are met by their teams.

Group Sales / Hotel Finance

  • Collaborate with the Sales team to learn about sales strategies, targeted market segments, rate management, solicitation procedures, and advertising efforts.
  • Work with the Director of Finance to gain insight into how key business decisions impact the overall hotel budget.

Front Desk Operations

  • Assist front desk associates with guest services, including reservations, check-in/check-out procedures, and concierge services to understand the guest experience.

Beverage & Food

  • Work with the Beverage & Food team to understand event workflows and participate in at least one major event setup and throughout.
  • Assist in creating printed materials for events, such as signage, labels, board listings, and specialty menus.

Engineering

  • Work with the Engineering team to gain a deeper understanding of maintenance and repair issues affecting hotel properties.

Housekeeping

  • Assist the Director of Housekeeping in coordinating daily operations, ensuring sufficient staffing and smooth execution of room and property cleaning.

Human Resources

  • Learn how HR policies and programs are implemented and enforced at the property level by collaborating with the HR team.

What You Will Deliver:

  • A comprehensive understanding of hotel operations across various departments and how each area contributes to the overall success of the property.
  • Completion of a project over the course of the internship, which will be presented to peers and leadership, demonstrating your learnings and insights.
  • Hands-on involvement in real-world hospitality operations while developing essential skills for a future career in the industry.
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Hotel Operations Manager

94087 Sunnyvale, California Island Hospitality

Posted 9 days ago

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Job Description

Job Type

Full-time

Description

As our Operations Manager , you will supervise the Housekeeping and Front Desk Departments. You will be responsible for ensuring the overall success of the front desk, guest satisfaction, and product quality standards are being met or exceeded.

This position may require flexible scheduling availability.

Requirements

Job Requirements:

  • Ensure that departments achieve or exceed guest's service expectations
  • Prepare team member schedules in accordance with budgets and business forecasts
  • Ensure hotel staff is training in financial control procedures for cash, vouchers, inventories, and receivables and that the procedures are regularly followed
  • Recommend local attractions and restaurants for guests to visit
  • Inform guests of all hotel services and amenities
  • Assist check-in/check-out procedures, telephone procedures, hotel amenities, and computer systems
  • Manage human resources functions including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions
  • Work with other departments to ensure operations are running smoothly in tandem with one another
  • Monitor daily bookings to coordinate with front desk team and guests when the hotel is oversold on specific room types
Job Qualifications:
  • Ability to operate hotel POS and PMS Systems
  • Ability to multitask, prioritize and manage time
  • Highly motivated team player with strong initiative and desire for achievement
  • Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
  • Ability to work well in stressful situations
  • Readily available and approachable for all guests while providing excellent guest service
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

Training:

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program: How We Thank You For All You Bring To The Team

Rewarding Benefits Package:
  • Healthcare including Medical, Dental, and Vision Insurance
  • HSA & FSA plans available!
  • Dependent care FSA
  • Identity Theft Protection Insurance
  • Commuter benefits including transit & parking
  • Pet Insurance
  • PTO and Payroll Incentives for Annual Wellness Exams
  • Employee Assistance Program
  • Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
  • Paid Sick and Vacation Time
  • Family Leave
  • 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution
Rewarding Hard Work:
  • Incentive based bonus program
  • Free room nights at our hotels and employee discounts within your hotel brand
  • Discounts for friends and family within your hotel brand
  • Team Member of the Month, Quarter, and Year recognition and bonus
  • Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
  • Career Growth through our in-house training program with a path personalized to your desired goals
  • Referral bonus program to ANY of our locations


Equal Opportunity Employer

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.

IND150

Salary Description

$25.00
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Hotel Operations Supervisor

92108 Mission Valley, California Marriott

Posted today

Job Viewed

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Job Description

**Additional Information** Pay: $24.25/hour
**Job Number** 25109476
**Job Category** Rooms & Guest Services Operations
**Location** Courtyard San Diego Sorrento Valley, 9650 Scranton Road, San Diego, California, United States, 92121VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Promote staff engagement and team work to provide optimum service so that guest needs are met in the Rooms and Food & Beverage operations. Within Food and Beverage operations: Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs. Within Guest Services and Rooms operations: Inspect public areas, restrooms, fitness center, pool area, offices and service areas after being cleaned by Housekeeper to ensure quality standards are met. Arrange turndown for VIPs/any package inclusive rates, etc. Communicate additions or changes to the assignment sheets to staff (e.g., Housekeeping) as they arise throughout the shift. Monitor the notations in MARSHA and clear all exceptions. Keep records of Marriott Rewards enrollments and Front Office incentive programs. Review and maintain all Market Rate Codes. Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Process guest check-ins and promote room up-sales. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move over sloping, uneven, or slippery surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
The pay range for this position is $4.25 to 24.25 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law._
At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.
View Now
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About the latest Hotel operations Jobs in United States !

Hotel Operations Supervisor

48093 Warren, Michigan Marriott

Posted 3 days ago

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Job Description

**Additional Information**
**Job Number** 25099854
**Job Category** Rooms & Guest Services Operations
**Location** Courtyard Detroit Warren, 30190 Van Dyke Avenue, Warren, Michigan, United States, 48093VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Promote staff engagement and team work to provide optimum service so that guest needs are met in the Rooms and Food & Beverage operations. Within Food and Beverage operations: Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs. Within Guest Services and Rooms operations: Inspect public areas, restrooms, fitness center, pool area, offices and service areas after being cleaned by Housekeeper to ensure quality standards are met. Arrange turndown for VIPs/any package inclusive rates, etc. Communicate additions or changes to the assignment sheets to staff (e.g., Housekeeping) as they arise throughout the shift. Monitor the notations in MARSHA and clear all exceptions. Keep records of Marriott Rewards enrollments and Front Office incentive programs. Review and maintain all Market Rate Codes. Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Process guest check-ins and promote room up-sales. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move over sloping, uneven, or slippery surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.
View Now

Hotel Operations Manager

94108 San Francisco, California $80000 Annually WhatJobs

Posted 15 days ago

Job Viewed

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Job Description

full-time
Our client, a prestigious luxury hotel renowned for its exceptional guest experiences, is seeking an experienced and highly motivated Hotel Operations Manager to join their leadership team in San Francisco, California .

This critical role is responsible for overseeing the daily operations of the hotel, ensuring the highest standards of service, guest satisfaction, and operational efficiency. Our client is committed to delivering unparalleled hospitality, fostering a culture of excellence, and empowering their team members to thrive. This position offers a fantastic opportunity for a seasoned hospitality professional to make a significant impact in a world-class establishment, leading by example and continuously improving service delivery.

Key Responsibilities:
  • Oversee and manage all aspects of hotel operations, including Front Office, Housekeeping, Food & Beverage, and Guest Services departments.
  • Ensure the consistent delivery of exceptional guest experiences, responding promptly and effectively to guest feedback and resolving any issues to their satisfaction.
  • Develop and implement operational procedures and policies to enhance efficiency, quality, and guest satisfaction.
  • Lead, mentor, and motivate a diverse team of hotel staff, fostering a positive work environment and promoting professional growth.
  • Monitor departmental budgets, control costs, and identify opportunities for revenue generation and profitability improvement.
  • Conduct regular inspections of hotel facilities to ensure cleanliness, maintenance standards, and adherence to safety regulations.
  • Collaborate with other department heads (e.g., Sales & Marketing, Engineering) to ensure seamless inter-departmental coordination and overall hotel success.
  • Manage staffing levels, scheduling, and training initiatives to ensure adequate coverage and skill development across operational teams.
  • Implement and enforce health, safety, and security protocols to ensure a safe environment for guests and employees.
  • Analyze operational data and trends to identify areas for improvement and implement corrective actions.

Required Qualifications:
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • 5+ years of progressive experience in hotel operations, with at least 2 years in a management role within a luxury or full-service hotel.
  • Demonstrated leadership skills with the ability to inspire and manage a large team.
  • Profound knowledge of hotel operating procedures, including front office, housekeeping, and F&B.
  • Excellent guest service skills with a strong focus on satisfaction.
  • Exceptional problem-solving, decision-making, and communication skills.
  • Proficiency in hotel management software (PMS) and Microsoft Office Suite.
  • Ability to work flexible hours, including evenings, weekends, and holidays, as required by hotel operations.

Preferred Skills and Attributes:
  • Master's degree or advanced certification in Hospitality.
  • Experience with revenue management and yield strategies.
  • Multilingual capabilities are a plus.

Benefits: Our client offers a highly competitive salary, comprehensive health, dental, and vision insurance, generous paid time off, a 401(k) retirement plan, complimentary meals, and opportunities for career advancement within their global portfolio. They provide a supportive and elegant work environment. If you are a dedicated and passionate hospitality leader ready to elevate guest experiences, we encourage you to apply. Join our client's team and contribute to maintaining their reputation for excellence. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Apply today!
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Hotel Operations Manager

78701 Austin, Texas $60000 Annually WhatJobs

Posted 15 days ago

Job Viewed

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Job Description

full-time
Our client, a luxurious boutique hotel, is seeking a highly motivated and experienced Hotel Operations Manager to lead their team in Austin, Texas, US . This pivotal role is responsible for overseeing all aspects of hotel operations, ensuring exceptional guest experiences, operational efficiency, and profitability. The ideal candidate will possess a strong background in hospitality management, superior leadership skills, and a keen eye for detail.

This is an outstanding opportunity to shape the guest experience at a prestigious establishment and contribute to its continued success in the vibrant Austin market.

Key Responsibilities:
  • Oversee daily operations of all hotel departments, including Front Office, Housekeeping, Food & Beverage, and Maintenance, ensuring adherence to brand standards and service quality.
  • Develop and implement operational policies and procedures to enhance efficiency and guest satisfaction.
  • Monitor and manage departmental budgets, controlling costs and maximizing revenue opportunities.
  • Recruit, train, supervise, and mentor hotel staff, fostering a positive and productive work environment.
  • Handle guest complaints and resolve issues promptly and professionally to ensure guest retention.
  • Conduct regular inspections of hotel facilities to ensure cleanliness, maintenance, and adherence to safety standards.
  • Collaborate with the sales and marketing teams to promote hotel services and achieve occupancy targets.
  • Implement strategies to improve guest satisfaction scores and online reviews.
  • Ensure compliance with all local, state, and federal regulations, including health and safety standards.
  • Prepare comprehensive reports on operational performance, presenting insights and recommendations to senior management.
  • Lead emergency response procedures and ensure all staff are adequately trained.
Qualifications:
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • 5+ years of progressive experience in hotel operations management, with at least 2 years in a leadership role.
  • Proven track record of managing multiple hotel departments and achieving operational goals.
  • Strong understanding of hotel property management systems (PMS) and industry software.
  • Exceptional leadership, communication, and interpersonal skills.
  • Ability to work flexible hours, including evenings, weekends, and holidays, as required.
  • Proficiency in financial management and budget control.
  • Demonstrated problem-solving abilities and decision-making skills.
Preferred Qualifications:
  • Experience with luxury or boutique hotel brands.
  • Knowledge of the Austin hospitality market.
Our client offers a competitive salary, performance bonuses, a comprehensive benefits package including health insurance, paid time off, and opportunities for professional growth. Join our client's dedicated team and elevate your career in the heart of Austin, Texas, US .
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