1,747 Hotel Services jobs in the United States

Position Overview Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. This position reports directly to either an Operations Director or Director, Event Technology at locations producing greater than three million dollars in revenue. Key Job Responsibilities Operations Management • Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel. • Provides direct supervision of team members including scheduling and time keeping. • Ensures that billing is reviewed and approved by clients, and advises the Director and/or Sales Manager of any potential challenges. • Ensures that daily equipment sheets are updated and properly completed. • Manages inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment. • Attends BEO, Pre-Cons, and pre-production meetings as needed. • Delegates tasks as appropriate. Customer Service • Reviews quotes and provides recommendations for cost efficiencies in accordance with the company’s standard operating procedures. • Supervises and mentors operational staff to ensure client satisfaction and revenue maximization via onsite upselling. • Provides outstanding customer service by establishing excellent working relationships with internal and external clients, team members, neighboring Encore properties and all vendors. Mentors Technicians to also provide this superior level of customer service. • Meets with guests’ onsite to ensure that their needs are met and the equipment setup is working properly. • Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards. People Development & Training • Promotes and reinforces a positive working environment centered on Encore core values. • Hire, develop, lead and motivate a talented team of technicians and operational support staff. • Promote and drive professional development and training efforts to improve overall business acumen, technical knowledge and service to the field. • Manage human resource related issues including performance management, salary administration and training and development. • Effectively utilizes applicable company computer systems and software programs and ensure team members are properly trained. • Registers and recommends team members for additional training opportunities as needed. Job Qualifications • High School Diploma is required. Bachelor’s degree is preferred. • 4+ years of audio visual and customer service/hospitality experience including 2+ years of supervisory experience. • Experience leading workflow and team members. • Working knowledge of audio visual equipment in a live show environment • Proficiency with the use of computer hardware • Proficiency with computer software and programs, including the Internet and Microsoft Office • Effective leadership abilities and customer satisfaction focus. Competencies Deliver World Class Service • Hospitality • Ownership Do The Right Thing • Manages Ambiguity Drive Results • Directs Work • Achieves Goals See The Big Picture • Financial Acumen Value People • Builds Effective Teams Physical Requirements Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Sitting: 2-3 hours per day • Standing: 3-4 hours per day • Walking: 3-4 hours per day • Stooping: 0-1 hour per day • Crawling: 0-1 hour per day • Kneeling: 0-1 hour per day • Bending: 0-1 hour per day • Reaching (above your head): 0-1 hour per day • Climbing: 0-1 hour per day • Grasping: 0-1 hour per day Lifting Requirements • 0 - 15 lbs*: Frequently • 16 - 50 lbs*: Frequently • 51 - 100 lbs: Occasionally • Over 100 lbs: Occasionally Carrying Requirements • 0 - 15 lbs*: Frequently • 16 - 50 lbs*: Frequently • 51 - 100 lbs: Occasionally • Over 100 lbs: Occasionally Auditory/Visual Requirements • Close Vision: Frequently • Distance Vision: Frequently • Color Vision: Frequently • Peripheral Vision: Occasionally • Depth Perception: Frequently • Hearing: Continuously Pushing/Pulling Requirements • 0 - 15 lbs*: Frequently • 16 - 50 lbs*: Frequently • 51 - 100 lbs*: Occasionally • Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr

Position Overview Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. This position reports directly to either an Operations Director or Director, Event Technology at locations producing greater than three million dollars in revenue. Key Job Responsibilities Operations Management • Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel. • Provides direct supervision of team members including scheduling and time keeping. • Ensures that billing is reviewed and approved by clients, and advises the Director and/or Sales Manager of any potential challenges. • Ensures that daily equipment sheets are updated and properly completed. • Manages inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment. • Attends BEO, Pre-Cons, and pre-production meetings as needed. • Delegates tasks as appropriate. Customer Service • Reviews quotes and provides recommendations for cost efficiencies in accordance with the company’s standard operating procedures. • Supervises and mentors operational staff to ensure client satisfaction and revenue maximization via onsite upselling. • Provides outstanding customer service by establishing excellent working relationships with internal and external clients, team members, neighboring Encore properties and all vendors. Mentors Technicians to also provide this superior level of customer service. • Meets with guests’ onsite to ensure that their needs are met and the equipment setup is working properly. • Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards. People Development & Training • Promotes and reinforces a positive working environment centered on Encore core values. • Hire, develop, lead and motivate a talented team of technicians and operational support staff. • Promote and drive professional development and training efforts to improve overall business acumen, technical knowledge and service to the field. • Manage human resource related issues including performance management, salary administration and training and development. • Effectively utilizes applicable company computer systems and software programs and ensure team members are properly trained. • Registers and recommends team members for additional training opportunities as needed. Job Qualifications • High School Diploma is required. Bachelor’s degree is preferred. • 4+ years of audio visual and customer service/hospitality experience including 2+ years of supervisory experience. • Experience leading workflow and team members. • Working knowledge of audio visual equipment in a live show environment • Proficiency with the use of computer hardware • Proficiency with computer software and programs, including the Internet and Microsoft Office • Effective leadership abilities and customer satisfaction focus. Competencies Deliver World Class Service • Hospitality • Ownership Do The Right Thing • Manages Ambiguity Drive Results • Directs Work • Achieves Goals See The Big Picture • Financial Acumen Value People • Builds Effective Teams Physical Requirements Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Sitting: 2-3 hours per day • Standing: 3-4 hours per day • Walking: 3-4 hours per day • Stooping: 0-1 hour per day • Crawling: 0-1 hour per day • Kneeling: 0-1 hour per day • Bending: 0-1 hour per day • Reaching (above your head): 0-1 hour per day • Climbing: 0-1 hour per day • Grasping: 0-1 hour per day Lifting Requirements • 0 - 15 lbs*: Frequently • 16 - 50 lbs*: Frequently • 51 - 100 lbs: Occasionally • Over 100 lbs: Occasionally Carrying Requirements • 0 - 15 lbs*: Frequently • 16 - 50 lbs*: Frequently • 51 - 100 lbs: Occasionally • Over 100 lbs: Occasionally Auditory/Visual Requirements • Close Vision: Frequently • Distance Vision: Frequently • Color Vision: Frequently • Peripheral Vision: Occasionally • Depth Perception: Frequently • Hearing: Continuously Pushing/Pulling Requirements • 0 - 15 lbs*: Frequently • 16 - 50 lbs*: Frequently • 51 - 100 lbs*: Occasionally • Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Salary Pay Range: $77,968.00 - $88,702.00 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging. #J-18808-Ljbffr

5 days ago Be among the first 25 applicants Direct message the job poster from Harper Associates Executive Recruiter at Harper Associates Join a premier full-service hotel dedicated to providing an exceptional guest experience through outstanding service, luxurious accommodations, and top-tier amenities. We take pride in creating a welcoming atmosphere for both leisure and business travelers. Job Summary: We are seeking an experienced and dynamic Guest Services / Front Desk Manager to oversee front desk operations, concierge services, and guest relations. This individual will lead a team to ensure all guests receive a seamless, personalized experience that reflects the hotel's high standards. The ideal candidate is a customer-focused professional with strong leadership, problem-solving, and hospitality skills. Key Responsibilities: Supervise and support front desk, concierge, and guest services staff to ensure top-tier guest satisfaction. Manage daily operations, including check-ins, check-outs, reservations, and guest inquiries. Develop and implement service standards, policies, and procedures to enhance the guest experience. Handle guest complaints and special requests promptly and professionally. Train and mentor team members to maintain high levels of performance and customer service. Collaborate with housekeeping, food & beverage, and other departments to ensure seamless operations. Monitor guest feedback and reviews to implement improvements in service quality. Assist in budgeting, forecasting, and managing department expenses. Maintain a positive and engaging work environment for all team members. Qualifications & Requirements: Bachelor’s degree in Hospitality Management or a related field preferred. Minimum of 3-5 years of experience in hotel guest services or front office management. Strong leadership and team management skills. Excellent communication, problem-solving, and interpersonal abilities. Proficiency in hotel property management software. Ability to work a flexible schedule, including evenings, weekends, and holidays. A passion for hospitality and a commitment to delivering an outstanding guest experience. Why Join Us? Competitive salary and benefits package. Career growth opportunities within a luxury full-service hotel. A supportive and dynamic work environment. Employee discounts, training programs, and other perks. If you are a motivated hospitality professional with a dedication to guest satisfaction, we invite you to apply for this exciting opportunity! Click apply or email to get started. Harper Associates works with many hospitality companies – visit to view more job opportunities and let us help you find the right fit for your next career move! Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function General Business, Management, and Customer Service Industries Hospitality, Hotels and Motels, and Restaurants Referrals increase your chances of interviewing at Harper Associates by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified about new Guest Services Manager jobs in Detroit, MI . Bloomfield Township, MI $19.00-$4.00 1 month ago Romulus, MI 30,000.00- 60,000.00 2 years ago Assistant General Manager - Romulus Athletic Center Romulus, MI 45,000.00- 55,000.00 3 days ago Now Hiring Customer Experience Coordinator Assistant General Manager (Job #: 011425) Farmington Hills, MI 60,000.00- 70,000.00 1 week ago ASSISTANT GENERAL MANAGER - SOCIAL/GOLF EXP MAN Event Sales Manager, Hotel Services - The Department at The Hudson Parts Manager – Service Manager – Service Advisor Front Desk Supervisor - Sheraton Detroit Metro Airport Detroit, MI $70, 00.00- 80,000.00 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Job Type

Full-time

Description

At MCC, we are not just another hotel. We are a culture and a closely knit team. We believe in respect for our customers and our employees, in openness and honesty, and more importantly, no drama! This is why many of our employees have been on the team for 5, 10, 15 even over 20 years!

There is no other hotel and conference center like the Maritime Conference Center for employee retention, providing a positive workplace experience, and where customer come back again and again! Over 80% of our customer base is repeat business.

If hospitality is in your blood, you are in the right place. But we have only two catches to land your next best job ever - you must like to have fun and you have hotel front desk experience. We want the best of the best for our customers and our team. Is that you?

Requirements

RESERVATIONS AND FRONT DESK

• Pre-block guest rooms based on available floors.
• Assist with sales/upkeep of the retail outlet
• Deliver VIP Welcome Amenities to guest rooms.
• Check guests in and out and assign proper credentials
• Check to make sure all financial data, customer information data, and proper forms of payment/posting information is correct.
• Ensure that all relevant information is blogged on the Front Desk Daily Shift Blog in MS Teams.
• Take reservations over the phone
• Work with off-site hotels during oversell conditions.
• Make certain front desk and front office areas remain neat and tidy.
• Other duties as assigned.

• Minimum 2 years Hotel Front Desk Experience
• High School Diploma or equivalent.
• Comfortable with Microsoft Office, Hospitality systems and POS systems.
• Ability to lift packages up to 50 pounds. Ability to walk quickly, and for long distances due to size of facility. Assist with guest private functions as directed by OM.
• Strong interpersonal and communication skills to be capable of providing quality service to hotel guests.
• Personable and outgoing, pleasant phone demeanor.
• Excellent customer service skills and ability to connect with guests positively.
• Able to complete fire training and CPR courses.

• Oversee the daily operations of the Guest Services department, including Front Desk, Concierge, Bell Staff, and Valet services.
• Lead, mentor, and train a team of guest service professionals, ensuring high levels of service delivery, adherence to brand standards, and continuous professional development.
• Develop and implement strategies to enhance the overall guest experience, anticipate guest needs, and resolve issues promptly and effectively.
• Manage guest complaints and feedback with professionalism and empathy, turning challenges into opportunities for service recovery and loyalty.
• Monitor room availability, manage check-ins and check-outs efficiently, and ensure accurate billing and guest accounting.
• Collaborate closely with other hotel departments (Housekeeping, F&B, Sales, Engineering) to ensure seamless communication and coordinated service delivery.
• Maintain a comprehensive knowledge of hotel services, local attractions, dining options, and transportation to provide accurate and helpful information to guests.
• Oversee the concierge services, ensuring personalized recommendations and arrangements are made for guests.
• Manage the department's budget, control expenses, and optimize staffing levels to maintain operational efficiency.
• Conduct regular quality checks and audits of guest service areas and processes.
• Handle cash and credit card transactions accurately and securely.
• Implement and enforce hotel policies and procedures, ensuring compliance with all safety and security standards.
• Utilize property management systems (PMS) effectively for reservations, guest profiles, and operational tasks.
• Foster a culture of genuine hospitality and proactive service among the team.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 4-6 years of progressive experience in guest services or front office operations within a luxury hotel or high-end hospitality environment, with at least 2 years in a supervisory or management role.
• Proven ability to deliver exceptional guest service and manage guest relations effectively.
• Strong leadership and team-building skills, with the ability to motivate and inspire staff.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency with Property Management Systems (PMS) like Opera, Fidelio, or similar.
• Strong organizational skills and attention to detail.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, as required by hotel operations.
• Knowledge of local attractions and cultural events in San Francisco is highly desirable.
• Fluent in English; proficiency in additional languages is a plus.
• CPR and First Aid certification preferred.

The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maxim Sales Manager, Hotel, Sales, Manager, Customer Experience, Relationship