Hotel Operations Manager
84601 Orem, Utah
$70000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a premier hospitality group known for its exceptional guest experiences, is seeking a dynamic and experienced Hotel Operations Manager for their flagship property located in Provo, Utah, US . This crucial role involves overseeing the day-to-day operations of the hotel, ensuring seamless service delivery across all departments including front desk, housekeeping, food and beverage, and events. The ideal candidate will possess a strong leadership background in hotel management, a passion for exceeding guest expectations, and a proven ability to drive operational efficiency and profitability. This is a hands-on position requiring a visible and engaged presence on the property.
Key Responsibilities:
Qualifications:
This is an excellent opportunity for a motivated hospitality professional to join a leading hotel brand and contribute to its continued success in Provo.
Key Responsibilities:
- Manage and direct all hotel operational departments to ensure the highest standards of service and guest satisfaction.
- Develop and implement strategies to enhance operational efficiency, control costs, and maximize revenue.
- Oversee the recruitment, training, and performance management of operational staff, fostering a positive and productive work environment.
- Ensure compliance with all health, safety, and sanitation regulations.
- Manage departmental budgets, forecast operational needs, and monitor financial performance.
- Act as a liaison between guests and staff, resolving any issues or complaints promptly and professionally.
- Collaborate with the General Manager and other department heads to achieve overall hotel objectives.
- Implement and maintain operational procedures and service standards.
- Conduct regular inspections of hotel facilities to ensure they are well-maintained and meet brand standards.
- Stay informed about industry trends and best practices to drive innovation and continuous improvement.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in hotel operations management or a similar leadership role within the hospitality industry.
- Proven track record of success in managing multiple hotel departments.
- Strong understanding of hotel operations, including front office, F&B, housekeeping, and event management.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to problem-solve and make sound decisions under pressure.
- Financial acumen and experience with budgeting and P&L management.
- Proficiency in hotel management software and systems.
- A passion for service excellence and a commitment to creating memorable guest experiences.
- Flexibility to work varying shifts, including weekends and holidays, as required by hotel operations.
This is an excellent opportunity for a motivated hospitality professional to join a leading hotel brand and contribute to its continued success in Provo.
Apply Now
0
Hotel Operations Director
84601 Orem, Utah
$90000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a distinguished hospitality group, is seeking an experienced and visionary Hotel Operations Director to oversee operations at our premier property in Provo, Utah, US . This pivotal role requires a leader with a passion for exceptional guest service, operational efficiency, and team development. You will be responsible for managing all aspects of hotel operations, including front desk, housekeeping, food and beverage, maintenance, and event services, ensuring a seamless and memorable guest experience. The ideal candidate possesses a comprehensive understanding of hotel management, financial oversight, and staff leadership. You will lead and inspire a diverse team of department heads and staff, fostering a culture of excellence, teamwork, and continuous improvement. Key responsibilities include developing and implementing operational strategies, managing budgets, controlling costs, and maximizing revenue. You will ensure compliance with all brand standards, health and safety regulations, and local laws. Strong analytical skills, problem-solving abilities, and a keen eye for detail are essential. This is an opportunity to shape the guest experience and drive the success of a renowned hotel. Responsibilities: Oversee all day-to-day hotel operations, ensuring consistent delivery of high-quality guest services; Develop and implement operational strategies to enhance guest satisfaction and loyalty; Manage departmental budgets, control expenses, and drive revenue growth; Lead, motivate, and develop a team of department managers and hotel staff; Ensure adherence to brand standards, operational procedures, and health and safety regulations; Monitor and analyze operational performance metrics, implementing improvements as needed; Oversee inventory management and procurement for all operational departments; Collaborate with sales, marketing, and revenue management to achieve business objectives; Handle guest complaints and resolve issues promptly and professionally; Maintain positive relationships with suppliers, local authorities, and the community. Qualifications: Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree or equivalent experience preferred; 8+ years of progressive experience in hotel operations management, with at least 3 years in a Director-level role; Proven track record of successfully managing diverse hotel departments and driving operational excellence; Strong financial acumen, including P&L management and budgeting skills; Excellent leadership, communication, and interpersonal skills; In-depth knowledge of hotel operations, industry trends, and best practices; Experience with hotel management software (PMS, POS) and related technologies; Ability to work flexible hours, including evenings, weekends, and holidays, as required.
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1
Hotel Operations Director
84601 Orem, Utah
$115000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a luxury hospitality group, is seeking an experienced and dynamic Hotel Operations Director to oversee the successful management of their flagship property in **Provo, Utah, US**. This senior leadership role is responsible for ensuring the highest standards of guest service, operational efficiency, and financial performance across all hotel departments, including front office, housekeeping, food and beverage, and maintenance. You will lead and mentor a team of department managers, develop and implement operational policies and procedures, and manage budgets to maximize revenue and control costs. The Hotel Operations Director will be instrumental in creating an exceptional guest experience, fostering a positive and productive work environment for staff, and ensuring compliance with all health, safety, and brand standards. Proven experience in strategic planning, P&L management, and driving operational excellence within the hospitality industry is required. The ideal candidate will possess exceptional leadership, communication, and problem-solving skills, with a strong understanding of revenue management, marketing, and human resources within the hotel sector. You will be responsible for driving guest satisfaction scores, increasing occupancy rates, and enhancing overall profitability. This is a critical role that demands a passion for service, a commitment to excellence, and the ability to inspire teams to achieve outstanding results. The successful candidate will play a pivotal role in maintaining and enhancing the reputation of this esteemed property.
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2
Hotel Operations Director
84601 Orem, Utah
$90000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a premier hospitality group, is seeking a seasoned and results-oriented Hotel Operations Director to oversee the strategic and day-to-day operations of their flagship property located in Provo, Utah, US . This is a critical leadership role responsible for ensuring exceptional guest experiences, operational efficiency, and financial success. As the Hotel Operations Director, you will manage all operational departments, including Front Office, Food & Beverage, Housekeeping, and Maintenance, fostering a culture of excellence and continuous improvement. You will be responsible for developing and implementing operational strategies that align with the company's brand standards and objectives. Key duties include P&L management, budget development and control, staff recruitment, training, and performance management, as well as ensuring compliance with all health, safety, and sanitation regulations. You will also drive initiatives to enhance guest satisfaction, increase revenue, and optimize operational costs. The ideal candidate will possess a deep understanding of hotel operations, strong leadership acumen, and a passion for delivering outstanding service. A proven track record of success in managing large-scale hotel operations and demonstrated ability to lead and motivate diverse teams are essential. Excellent problem-solving skills, financial literacy, and a strategic mindset are required to excel in this demanding role.
Responsibilities:
Responsibilities:
- Oversee and direct all hotel operations, ensuring the highest standards of service and guest satisfaction.
- Manage departmental budgets, P&L statements, and financial performance, identifying opportunities for revenue enhancement and cost control.
- Lead, mentor, and develop department managers and their teams to achieve operational excellence.
- Implement and enforce company policies, procedures, and brand standards across all departments.
- Ensure compliance with all health, safety, sanitation, and security regulations.
- Develop and execute strategic plans to optimize operational efficiency and profitability.
- Monitor guest feedback and implement initiatives to continuously improve the guest experience.
- Collaborate with sales and marketing teams to drive occupancy and revenue.
- Conduct regular operational assessments and performance reviews.
- Maintain positive relationships with vendors, suppliers, and local community stakeholders.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hotel operations management, with at least 3 years in a Director-level role.
- Proven experience in P&L management and budget forecasting.
- Strong understanding of hotel operations, including Front Office, F&B, Housekeeping, and Engineering.
- Demonstrated ability to lead, motivate, and develop high-performing teams.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in hotel management software and Microsoft Office Suite.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
Apply Now
3
Hotel Operations Manager
84601 Orem, Utah
$70000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Hotel Operations Manager to oversee the day-to-day management of their esteemed hotel property. This role requires a strong leader with a passion for hospitality and a proven ability to ensure exceptional guest experiences while maintaining operational efficiency and profitability. As the Hotel Operations Manager, you will be responsible for leading various departments, including Front Office, Housekeeping, Food & Beverage, and Maintenance, to deliver outstanding service.
Key Responsibilities:
Qualifications:
This is a critical on-site role based in **Provo, Utah, US**. If you are a seasoned hospitality professional ready to lead a team and deliver exceptional guest experiences, we encourage you to apply. Join our client and be a part of a thriving hotel operation.
Key Responsibilities:
- Direct and manage all hotel operations to achieve optimum efficiency and guest satisfaction.
- Develop and implement operational strategies to enhance guest services, product quality, and profitability.
- Oversee department managers, providing guidance, support, and performance evaluations.
- Ensure compliance with all health, safety, and hygiene standards and regulations.
- Manage budgets, control expenses, and identify cost-saving opportunities without compromising quality.
- Handle guest complaints and resolve issues promptly and professionally to ensure high levels of guest satisfaction.
- Develop and implement training programs for staff to enhance service standards and operational knowledge.
- Monitor inventory levels and manage procurement of supplies and amenities.
- Collaborate with the Sales and Marketing team to support revenue generation initiatives.
- Conduct regular inspections of the hotel premises to ensure cleanliness, maintenance, and overall presentation.
- Stay informed about industry trends and best practices to maintain a competitive edge.
- Prepare operational reports for senior management.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in hotel management, with at least 2 years in an Operations Manager or similar role.
- Proven track record of successfully managing hotel operations and teams.
- Strong understanding of all hotel departments and their interdependencies.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability in financial management, budgeting, and cost control.
- Proficiency in property management systems (PMS) and hotel operation software.
- Strong problem-solving and decision-making abilities.
- A passion for guest service and a commitment to excellence.
- Flexibility to work varying shifts, including weekends and holidays, as required by hotel operations.
This is a critical on-site role based in **Provo, Utah, US**. If you are a seasoned hospitality professional ready to lead a team and deliver exceptional guest experiences, we encourage you to apply. Join our client and be a part of a thriving hotel operation.
Apply Now
4
Hotel Operations Manager
84601 Orem, Utah
$70000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a premier hospitality establishment in Provo, Utah, US , is seeking a dedicated and experienced Hotel Operations Manager to oversee all day-to-day operations. This pivotal role requires a leader with a passion for guest satisfaction and a comprehensive understanding of hotel management principles. The Hotel Operations Manager will be responsible for managing front desk operations, housekeeping, food and beverage services, and maintaining the overall quality and presentation of the property. You will develop and implement operational policies and procedures to ensure efficiency, consistency, and adherence to brand standards. This position involves supervising and training hotel staff, fostering a positive work environment, and ensuring high levels of employee performance and guest service. Key responsibilities include managing budgets, controlling costs, and optimizing revenue streams. You will handle guest complaints and service recovery effectively, ensuring a memorable experience for all visitors. The successful candidate will collaborate with other department heads to coordinate activities and achieve operational goals. This role also involves ensuring compliance with health, safety, and security regulations. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred. A minimum of 5 years of experience in hotel management, with at least 2 years in an operations management role, is essential. Proven leadership and staff management skills are mandatory. Excellent understanding of hotel operations, including front office, housekeeping, and F&B is required. Strong financial acumen and experience with P&L management are necessary. Exceptional customer service and problem-solving skills are crucial. Proficiency in property management systems (PMS) and other hotel software is highly desirable. Strong communication and interpersonal skills are needed to effectively interact with guests, staff, and vendors. This is an exciting opportunity to lead a dedicated team and contribute to the success of a highly regarded hotel.
Apply Now
5
Hotel Operations Manager
84601 Orem, Utah
$70000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a distinguished hospitality group, is seeking an accomplished and dynamic Hotel Operations Manager to oversee operations at their premier property in Provo, Utah, US . This role is critical for ensuring the highest standards of guest satisfaction, operational efficiency, and financial performance. The ideal candidate will have a passion for hospitality, a strong understanding of hotel management principles, and a proven ability to lead and motivate diverse teams. You will be responsible for managing daily operations across all hotel departments, including front desk, housekeeping, food and beverage, and maintenance, ensuring seamless guest experiences. This includes developing and implementing operational policies and procedures, managing budgets, controlling costs, and driving revenue growth. The successful candidate will possess exceptional leadership skills, excellent problem-solving abilities, and a keen eye for detail. You will foster a culture of service excellence, train and develop staff, and ensure compliance with all health, safety, and brand standards. This is a hands-on role requiring active participation in addressing guest concerns and operational challenges. Your commitment to creating memorable experiences for guests will be paramount. Responsibilities:
- Oversee daily operations of all hotel departments to ensure efficient and high-quality service delivery.
- Manage departmental budgets, control expenses, and identify opportunities for cost savings.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Recruit, train, supervise, and evaluate hotel staff, fostering a positive work environment.
- Ensure compliance with all health, safety, sanitation, and brand standards.
- Manage inventory, procurement, and vendor relationships.
- Address and resolve guest complaints promptly and professionally.
- Collaborate with sales and marketing teams to drive room occupancy and revenue.
- Prepare regular performance reports for senior management.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in hotel operations management.
- Strong understanding of hotel operations, including front desk, housekeeping, F&B, and maintenance.
- Proven leadership and team management skills.
- Excellent financial acumen and budget management abilities.
- Exceptional customer service and problem-solving skills.
- Proficiency in hotel management software (PMS) and Microsoft Office Suite.
- Ability to work flexible hours, including nights, weekends, and holidays.
Apply Now
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6
Hotel Operations Manager
84601 Orem, Utah
$70000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a renowned hospitality group, is seeking a dynamic and experienced Hotel Operations Manager to oversee the daily operations of their premier property in Provo, Utah . This role is essential for ensuring the highest standards of guest satisfaction, operational efficiency, and financial performance. The ideal candidate will possess strong leadership skills, a deep understanding of hotel management, and a passion for delivering exceptional service. You will be responsible for managing various departments, including front desk, housekeeping, food and beverage, and guest services, ensuring seamless coordination and adherence to brand standards.
Key Responsibilities:
Qualifications:
This is a fantastic opportunity for a dedicated hospitality professional to lead operations at a prestigious hotel, contributing to its success and providing memorable experiences for guests.
Key Responsibilities:
- Oversee and manage the day-to-day operations of all hotel departments.
- Ensure consistent delivery of high-quality guest service and satisfaction.
- Develop and implement operational policies and procedures to enhance efficiency and guest experience.
- Manage departmental budgets, controlling costs and maximizing revenue.
- Recruit, train, supervise, and evaluate hotel staff, fostering a positive and productive work environment.
- Ensure compliance with all health, safety, and sanitation regulations.
- Monitor guest feedback and implement strategies to address concerns and improve service.
- Collaborate with sales and marketing teams to drive occupancy and revenue.
- Manage inventory and procurement of supplies for all departments.
- Resolve guest complaints and operational issues promptly and effectively.
- Conduct regular staff meetings and performance reviews.
- Stay updated on industry trends and best practices in hotel management.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field; a Master's degree is a plus.
- Minimum of 5 years of progressive experience in hotel management or operations.
- Proven track record of successfully managing multiple hotel departments.
- Strong understanding of P&L statements, budgeting, and revenue management.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in property management systems (PMS) and other hotel operational software.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Strong problem-solving and decision-making abilities.
- A passion for hospitality and a commitment to delivering exceptional guest experiences.
This is a fantastic opportunity for a dedicated hospitality professional to lead operations at a prestigious hotel, contributing to its success and providing memorable experiences for guests.
Apply Now
7
Luxury Hotel Operations Manager
84601 Provo, Utah
$85000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a prestigious luxury hotel, is seeking a highly polished and experienced Operations Manager to oversee the day-to-day functions of their establishment. This is a key on-site leadership role responsible for ensuring exceptional guest experiences and maintaining the highest standards of service across all departments, including front desk, housekeeping, food and beverage, and events. You will manage staff, optimize operational efficiency, and contribute to the overall success and reputation of the hotel. The ideal candidate will have a passion for hospitality, a strong understanding of hotel operations, and excellent leadership capabilities.
Key Responsibilities:
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field. A minimum of 5 years of progressive experience in hotel operations management, with a strong focus on luxury properties, is required. Proven leadership skills, excellent problem-solving abilities, and a deep understanding of hotel systems and software are essential. Exceptional customer service and communication skills are paramount for interacting with guests and staff. This role requires your full-time, on-site presence in Provo, Utah, US .
Key Responsibilities:
- Oversee and coordinate the operations of various hotel departments to ensure seamless service delivery.
- Manage, train, and mentor hotel staff, fostering a positive and productive work environment.
- Implement and enforce hotel policies, procedures, and service standards.
- Monitor guest satisfaction and address any issues or concerns promptly and professionally.
- Manage operational budgets, controlling costs and maximizing revenue.
- Ensure compliance with health, safety, and sanitation regulations.
- Collaborate with department heads to develop and execute strategic initiatives.
- Conduct regular staff meetings and performance reviews.
- Oversee inventory management and procurement for operational supplies.
- Contribute to marketing and sales efforts to drive business growth.
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field. A minimum of 5 years of progressive experience in hotel operations management, with a strong focus on luxury properties, is required. Proven leadership skills, excellent problem-solving abilities, and a deep understanding of hotel systems and software are essential. Exceptional customer service and communication skills are paramount for interacting with guests and staff. This role requires your full-time, on-site presence in Provo, Utah, US .
Apply Now
8
Director of Hotel Operations
84097 Orem, Utah
$100000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a highly acclaimed boutique hotel in the scenic locale of Provo, Utah, US , is seeking a dynamic and experienced Director of Hotel Operations. This senior leadership position is responsible for the overall management and strategic direction of all hotel departments, ensuring exceptional guest experiences, operational efficiency, and profitability. The ideal candidate will possess a comprehensive understanding of the hospitality industry, strong leadership acumen, and a passion for delivering outstanding service.
As the Director of Hotel Operations, you will oversee front office, housekeeping, food and beverage, maintenance, and other key operational areas. You will develop and implement strategic plans to enhance guest satisfaction, drive revenue growth, and control costs. This role involves managing department heads, setting performance standards, and fostering a culture of excellence and teamwork. You will be responsible for budgeting, forecasting, and financial performance of the hotel's operations. Ensuring compliance with health, safety, and brand standards will be a critical aspect of your role. The ability to effectively train and develop staff, coupled with strong problem-solving skills, is essential for success.
Key responsibilities include:
As the Director of Hotel Operations, you will oversee front office, housekeeping, food and beverage, maintenance, and other key operational areas. You will develop and implement strategic plans to enhance guest satisfaction, drive revenue growth, and control costs. This role involves managing department heads, setting performance standards, and fostering a culture of excellence and teamwork. You will be responsible for budgeting, forecasting, and financial performance of the hotel's operations. Ensuring compliance with health, safety, and brand standards will be a critical aspect of your role. The ability to effectively train and develop staff, coupled with strong problem-solving skills, is essential for success.
Key responsibilities include:
- Overseeing the daily operations of all hotel departments to ensure seamless guest service.
- Developing and implementing strategic initiatives to improve guest satisfaction and loyalty.
- Managing departmental budgets, controlling expenses, and maximizing profitability.
- Leading, coaching, and motivating a team of department managers and staff.
- Ensuring adherence to all brand standards, health, safety, and security regulations.
- Monitoring operational performance, identifying areas for improvement, and implementing corrective actions.
- Developing and implementing standard operating procedures (SOPs) for all departments.
- Managing vendor relationships and procurement of supplies and services.
- Conducting regular performance reviews and providing feedback to staff.
- Collaborating with the General Manager and sales team to achieve business objectives.
Apply Now
9