7 Hotels jobs in Santa Barbara

The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests.

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MAJOR / KEY JOB DUTIES

• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
• Assists and responds to guest requests with diligent follow-through.
• Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness.
• Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
• Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property.
• Setup, maintain, and takedown of breakfast display in timely manner.
• Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.
• Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
• Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities.
• Periodic tours of the property to ensure the property is meeting brand standards.
• Assists and provides reasonable accommodation in response to guest requests whenever possible and practical
• Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.

OTHER DUTIES

• Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
• Engage in cross training in housekeeping and laundry areas to provide assistance as needed.
• Other tasks as assigned by the management team.

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BENEFITS

• Weekly Pay!
• Competitive Wages
• Great working environment
• Employee Recognition Programs
• Vision Insurance
• 401(k) Savings Plan
• Employee Assistance Program (EAP)
• Employee Perks Program offering discounts to major companies

Pay Ranges
Pay range information for the position you are applying for is below.
Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and
location. Candidates are not guaranteed to be at the high or low end of the compensation ranges
presented. The Company complies with applicable federal, state, and local minimum wage requirements.

Pay ranges for the following states only:

California: $16.50 - $3.00

New Jersey: 16.00 - 23.22

Washington: 16.66 - 21.10

Whitestone, NY: 19.17 - 20.52

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

• Understand and communicate in English proficiently to interact with guests, associates and outside vendors.
• Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned.
• Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Complete routine reports and correspondence.
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Apply good judgment at all times.
• Manage problems, address and solve guest-related issues.

MINIMUM QUALIFICATIONS

• High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

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General Function: The Homeless Guests Services Case Manager will develop and facilitate individualized case management services to reduce shelter stays and connect guests with other supportive services.

Position Requirements:

• Bachelor's Degree in Psychology, Sociology, Social Work, etc., or equivalent social work/client-facing experience required
• Administrative competencies to handle homeless program logistics
• Displaying leadership and compassion to our guests
• Personable, amiable, and adaptable in a team environment
• Demonstrate excellent time management skills, a high level of organization, record keeping, and the desire to proactively seek out and initiate tasks
• Attend department meetings or check in meetings with the Director of Homeless Guest Services
• Experience working with people without homes

• Develop a clearly written case management plan for services and objectives for assigned caseload
• Meet with guests regularly
• Maintain accurate data in computer databases and logs
• Build trust and rapport with guests
• Provide appropriate referrals
• Assist guests with transportation needs
• Track guest progress and provide updates and report to HGS team and other SBRM staff
• Utilize a client-centered approach that includes motivational interviewing, harm reduction, and trauma informed care
• Provide crisis intervention services when needed
• Maintain a current, thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients
• Work in collaboration with other agency and program staff to coordinate services
• Participate in evaluation and trainings to better respond to client/community needs
• Perform case management activities including (but not limited to):
• Intake assessments and evaluations.
• Providing emergency and special service related to legal, medical or mental health issues.
• Establishing program goals and priorities.
• Conducting scheduled case management meetings with guests.
• Referring residents to essential services such as housing, county benefits, education etc.
• Coordinating plan implementations with other staff.

• Meet with Homeless Guest Services team to discuss operations and guests
• Keep team apprised of guest issues and concerns
• Maintain good rapport with Men's staff and security personnel with a willingness to work together to solve difficult problems
• Act as a responsible party, alongside SBRM Men's Staff or security personnel, for any problems, emergencies, or disputes that can arise while guests are on SBRM property
• Support the Emergency Shelter Team as needed
• Assist with piloting new Homeless Guest Services initiatives and programs

• $22.00-$26.00 (depending on experience)
• Company sponsored retirement plan with a 4% match
• 15 vacation days, 12 holidays, and paid sick time
• Employer sponsored health benefits (100% of employee premium and 40% of dependent premiums)

Job Type

Full-time

Description

STEP INTO THE BIG LEAGUES

Geronimo Hospitality Group ain't your normal work environment. We are a collection of award winning boutique hotels, restaurants and clubs with cool people who believe THE STATUS QUO SUCKS and we do everything we can to live by that motto. At Geronimo Hospitality Group, we don't raise the bar. We are the bar. We create destinations, not pit stops, and we're looking for people who are ready to join a team that pushes boundaries and values hard work every day.

HOTEL SANTA BARBARA

Charming and historic boutique hotel in the heart of downtown Santa Barbara situated a half-mile from the beach and Stearns Wharf and a block from the Paseo Nuevo outdoor shopping center.

PERKS OF THE JOB

We believe in rewarding effort and skill. Our team enjoys Employee Discounts, Paid Time Off, Training & Development Opportunities, 401K, Medical Benefits, 24/7 Online Care, Pet Insurance, and more. We demand a competitive spirit and offer you the chance to build your own future in return.

YOUR ROLE IN CREATING GERONIMOMENTS

In this role, you'll be a key part of our team, ensuring that every guest leaves with a lasting impression. Your voice matters here-use it to build the future, make an impact, and continuously improve the guest experience.

As the Guest Services Representative, you are the guest's first impression of a property. You will provide a variety of guest services while working in the lobby or reception areas of the hotel. The position is challenging, varied and offers the opportunity to work flexible hours and to meet new people.

WHAT YOUR DAY WILL LOOK LIKE

• Process guest arrivals and departures, including all necessary payments
• Handle & coordinate room assignments and pre-arrivals
• Handle guests' concerns
• Offer referral for services and handle requests for information
• Handle and store luggage
• Assist with the check-in and check-out of groups and tours
• Assist other departments as required
• This position is also subject to irregular hours to include late nights, weekends and holidays.

• You have a High school diploma or equivalent
• You have excellent communication skills and a professional attitude
• You have effective conflict management and decision making skills
• You are able to use a variety of computer applications
• You are able to occasionally sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls
• You are able to frequently stand, and/or walk
• You are able to exert well-paced ability to reach other department of the hotel on a timely basis, including stairs
• You are able to occasionally lift and/or move up to 50 pounds while moving files or small packages

• You have previous experience in customer service

• U.S. Work Authorization (required).

Guest Services Team Member - Ice in Paradise

Sports Facilities Management, LLC

LOCATION: Goleta, CA

DEPARTMENT: GUEST SERVICES

REPORTS TO: GENERAL MANAGER

STATUS: PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

Ice in Paradise is a premier sport, recreation and entertainment Ice Arena focused on improving the health and economic vitality of Goleta, CA. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Ice in Paradise is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Guest Services Team Member provides the first point of contact for all guests. The Guest Services Team Member is expected to provide excellent customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Greet guests and provide information and wayfinding as needed
• Provide courteous and friendly first-in-class service to all guests
• Register guests and process payments for leagues, camps, clinics, drop-in, etc.
• Be knowledgeable about facility programs (format, pricing, meeting dates/times)
• Operate multi-line phones
• Record waivers and event information
• Record event scores (tournaments/leagues) and print game sheets daily
• Maintain confidentiality and discretion with guest and team member information
• Professionally resolve guest concerns and complaints and/or direct to appropriate Manager
• Know and enforce the venue policies and procedures
• Complete special projects, daily assignments, and other duties as assigned

MINIMUM QUALIFICATIONS:

• Able to work with a wide variety of ages from pre-school through adult
• Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow team members
• Must work well with others
• Must take personal initiative for the betterment of the team and venue
• Commitment to the safety and well-being of others

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 20 pounds waist high
• May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
• Will be required to operate a computer
• Facility has intermittent noise