3,679 Hr Service Delivery jobs in the United States

**Job Description Summary**
The Director, Global Service Operations for HR Service Delivery is a strategic and operational leadership role responsible for overseeing and optimizing the delivery of high-quality, efficient, and scalable HR services across global regions. This role ensures alignment with global HR strategies and Global Business Services (GBS) objectives, driving continuous improvement, operational excellence, and employee experience. This position ensures consistent, high-quality service experience for internal and external stakeholders by driving operational excellence, standardizing processes, and leveraging technology and data analytics. The Director partners closely with regional HR teams, COEs, and technology stakeholders to optimize service delivery models, enhance customer satisfaction, and support scalable growth.
**Job Description**
We are **the makers of possible**  !
BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a **maker of possible** with us.
The Director, Global Service Operations for HR Service Delivery is a strategic and operational leadership role responsible for overseeing and optimizing the delivery of high-quality, efficient, and scalable HR services across global regions. This role ensures alignment with global HR strategies and Global Business Services (GBS) objectives, driving continuous improvement, operational excellence, and employee experience. This position ensures consistent, high-quality service experience for internal and external stakeholders by driving operational excellence, standardizing processes, and leveraging technology and data analytics. The Director partners closely with regional HR teams, COEs, and technology stakeholders to optimize service delivery models, enhance customer satisfaction, and support scalable growth.
+ **Operational Leadership** : Lead day-to-day operations of HR service delivery teams, ensuring consistent execution of core HR processes (e.g., onboarding, offboarding, employee data management, benefits administration).
+ **Service Excellence** : Track and enhance service levels, KPIs, and SLAs to deliver prompt, accurate support for employees and HR partners. Review and recommend improvements for KPIs focused on operational efficiency, service quality, and customer satisfaction.
+ **Process Optimization** : Identify and implement process improvements, automation opportunities, and standardization across regions.
+ Stakeholder Engagement: Collaborate with HR COEs, regional HR leaders, and Regional leaders to ensure service delivery meets evolving needs.
+ **Technology Enablement** : Partner with HRIS, IT, Finance and other teams to leverage digital tools and platforms (e.g., Workday, ServiceNow) for enhanced service delivery.
+ **Team Development** : Build and lead a high-performing team, fostering a culture of accountability, innovation, customer-centricity, and continuous learning
+ **Compliance & Risk Management:** Ensure adherence to global and local compliance standards, data privacy regulations, internal policies and audit requirements.
+ **Change Management** : Lead and support transformation initiatives, including transitions to GBS, new technology rollouts, and organizational changes.
**Educational Qualifications and Previous Experience**
+ Bachelor's degree in business administration, Operations Management, Human Resources or a related field; Master's degree preferred.
+ Minimum of 10 years of experience in HR service delivery, operations management, or HR shared services, with at least 5 years in a leadership role.
+ Proven experience managing global teams and working in a matrixed, multinational environment.
+ Experience in GBS or shared services environments strongly preferred.
+ Demonstrated success in leading large-scale transformation or process improvement initiatives.
**Professional Qualifications**
+ Certification in Lean Six Sigma, ITIL, PMP, or similar operational excellence frameworks is highly desirable.
+ Strong understanding of HR systems (e.g., Workday, ServiceNow) and service delivery models.
+ Strong understanding of compliance, risk management, and governance in service operations.
**Professional Skills and Key Competencies**
+ Strategic thinking and ability to translate vision into actionable plans.
+ Exceptional leadership and people management skills.
+ Strong analytical and problem-solving capabilities.
+ Excellent communication and stakeholder engagement skills.
+ Ability to manage complexity and drive results in a fast-paced, global environment.
+ High proficiency in data-driven decision-making and performance management.
+ Change leadership and adaptability to evolving business needs.
For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
At BD, we prioritize **on-site collaboration** because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. We require a minimum of _4 days of in-office presence per week_ to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance.
**Why Join Us?**
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable and learn and improve every day. You will work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
Required Skills
Optional Skills
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**Primary Work Location**
USA NJ - Franklin Lakes
**Additional Locations**
**Work Shift**
NA (United States of America)
At BD, we are strongly committed to investing in our associates-their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You ( .
Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.
**Salary Range Information**
$169,700.00 - $305,700.00 USD Annual
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

We are looking for a **Benefits Administration Specialist - HR Service Delivery** to join our team in Omaha, Nebraska.
As a **Benefits Administration Specialist - HR Service Delivery** , reporting to the Manager HR Service Delivery, you will deliver customer service and expert support in a team-based HR service center environment. You will ensure the accuracy of Benefit processes and data in Workday, responding to Benefit inquiries through verbal and written channels, educating end-users in Workday Self-Service functionality, and administering Benefit programs.
What you'll do in this role:
+ Administer employee benefit plans (e.g., medical, dental, disability, wellness) and process weekly payroll for hourly U.S. employees
+ Provide high-touch customer service by phone and email, logging cases in the system
+ Respond to inquiries from employees, managers, and HR partners regarding benefits and Workday processes
+ Guide users through Workday self-service functionality and resolve benefit-related issues
+ Maintain data integrity through audits, corrections, and system testing
+ Collaborate with team members to improve and standardize HR processes
What you'll need:
+ High school diploma and 3+ years of experience in benefits or related HR field
+ Strong analytical, troubleshooting, and problem-solving skills
+ Excellent communication skills, both verbal and written, with a professional phone manner
+ Experience with Workday or similar HRIS systems; proficiency in MS Office
+ Ability to manage sensitive information confidentially and work in a fast-paced, team environment
+ Customer service or call center experience; Spanish language skills a plus
Hybrid remote/in-office schedule: 3 days in office, 2 days remote.
See benefits below and check out our 401k plan too! Conagra will match 100% up to the first 6% of pay you save. We will also provide a 3% non-elective contribution to your account regardless of your participation **(that's 9%)** !
#LI-MH1
#LI-Hybrid
#LI-Associate
**Compensation:**
Pay Range:$49,000-$65,000
_The annual salary listed above is the expected offering for this position. An employee's actual annual salary will be based on but not limited to: location, relevant experience/level and skillset, while balancing internal Conagra employees' equity. Conagra Brands will comply with applicable law regarding minimum salaries for exempt employees._
**Our Benefits:**
We care about your total well-being and will support you with the following, subject to your location and role:
+ Health: Comprehensive healthcare plans, wellness incentive program, mental wellbeing support and fitness reimbursement
+ Wealth: Great pay, bonus incentive opportunity, matching 401(k) and stock purchase plan
+ Growth: Career development opportunities, employee resource groups, on-demand learning and tuition reimbursement
+ Balance: Paid-time off, parental leave, flexible work-schedules (subject to your location and role) and volunteer opportunities
**Our Company:**
At Conagra Brands, we have a rich heritage of making great food. We aspire to have the most impactful, energized and inclusive culture in food. As a member of our 18,000+ person team across 40+ locations, you are empowered to reach your potential, make an impact and own your career. We're in the business of building champions - within our people and our iconic brands like Birds Eye ®, Slim Jim® and Reddi-Wip®.
Our focus on innovation extends beyond making great food, it also reflects our commitment to embracing new solutions that positively impact our team, the communities we serve and the health of our planet. Foodies Welcome.
Conagra Brands is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state or local law. Reasonable accommodation may be made upon request.

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 50 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

Job Summary:
As a HR Support Advisor, you will serve as a primary point of contact for Team Members, assisting them with inquiries related to Payroll, Leave of Absence (LOA), Benefits, and Human Resources Operations (HR Ops). You will be responsible for triaging incoming requests, resolving Tier 1 issues, and escalating complex cases to Tier 2 departments. Your role will ensure that Team Members receive timely, accurate, and professional support to enhance their overall experience and satisfaction. Strong communication, problem-solving, and customer service skills are critical to your success in this role.

This is a temporary role, expected to last 5 months or until February 2026.

Monday through Friday, 8 hours per day either EST, CST or PST.

Essential Responsibilities:

First-Level Support:

• Respond to incoming calls and tickets from Team Members regarding Payroll, Benefits, LOA, and HR Ops inquiries.
• Provide Tier 1 support by addressing common issues such as paycheck inquiries, benefits enrollment questions, and LOA status updates.
• Use Workday and other HR systems to verify and update Team Member information, ensuring accuracy and completeness in records.

Issue Resolution:

• Diagnose Team Member issues by asking targeted discovery questions and gathering essential details.
• Identify opportunities to resolve problems at Tier 1 and escalate more complex issues to Tier 2 teams when appropriate.
• Follow up on escalated tickets, ensuring they are resolved within established time frames and keeping Team Members informed of progress.

Ticket Management:

• Accurately create, update, and manage tickets in ServiceNow, ensuring all relevant information is documented (e.g., Team Member details, department, issue description, actions taken).
• Investigate missing or incomplete information in Workday to ensure tickets are escalated with full context for swift resolution by Tier 2 teams.
• Ensure all tickets are closed with appropriate resolution details and follow up with Team Members to confirm satisfaction.
• Identify common themes in Team Member inquiries and offer suggestions for process improvements to enhance the overall experience.

Collaboration & Communication:

• Collaborate with Tier 2 teams (Payroll, LOA, Benefits, HR Ops) to gather additional information, clarify processes, and facilitate a seamless resolution of escalated issues.
• Proactively communicate with Team Members, ensuring they are updated on the status of their inquiries and issues.

Continuous Improvement:

• Identify common themes in Team Member inquiries and offer suggestions for process improvements to enhance the overall experience.
• Stay current on company policies, procedures, and HR systems to ensure accurate and up-to-date information is provided to team members.

Requirements / Qualifications:

Education:

• High school diploma or equivalent required; an associate or bachelor's degree in human resources, Business Administration, or a related field is preferred.

Experience:

• Previous experience in a customer service or HR support role, preferably within a corporate environment.
• Experience with HR systems (e.g., Workday) and ticketing systems is a plus.

Skills:

• Strong interpersonal and communication skills (both written and verbal) with a focus on providing excellent customer service.
• Ability to handle confidential information with discretion and professionalism.
• Problem-solving skills, with the ability to ask probing questions and gather essential details to resolve issues effectively.
• Time management and organizational skills to manage multiple inquiries and tickets simultaneously.

Technical Proficiency:

• Competence in using HR systems, especially Workday, for accessing and updating Team Member records.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).

Other Qualifications:

• Ability to work independently and as part of a team in a fast-paced environment.
• Adaptability to changing procedures, policies, and system updates.
• Strong attention to detail and accuracy in handling inquiries and updating systems.

Hourly Pay Range: $20.00 - $22.00

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**Overview**
The People Experience Team exists to shape experiences that maximize the potential of our people. **HR Connect** is one of the four pillars within the People Experience team, whose primary focus is to **empower employee success** through general and expert level human assisted support for employee questions, supporting workers in difficult situations (i.e. employee loss, natural disasters, etc.), managing performance concerns, and partnering with centers of excellence (COEs) to make improvements to products and experiences and on the design and launch of new programs.
Senior HRC Experience Partners are experts in employee support, collaborating closely with our most complex Centers of Excellence (COEs) to revolutionize and pioneer new programs and processes that deliver unparalleled experiences for our employees and are the go-to team for expert guidance, both human-assisted and help yourself. and elevate performance across the HR Connect team through onboarding and training, all while spearheading and championing team initiatives and P&P priorities.
**What you'll bring**
+ People Champion - Designs, develops, and implements changes that improve how we deliver our customer benefits.
+ Business Accelerator - Designs, develops, and implements changes that accelerate lntuit's strategy. Remains agile and resilient to external factors and trends that affect our people, workplace and customers.
+ Data Driven - Analyzes data and generates actionable insights that inform next steps and influence decisions.
+ Change Leader - Defines and leads key workstream(s) in the end-to-end change Identifies and engages the right stakeholders, keeps them informed of status and holds them accountable. Provides recommendations to remove risks and barriers. Demonstrates learning and growth mindset.
+ Domain Expert - Uses deep domain expertise to accelerate outcomes within their domain. Seeks out external benchmarking to improve how the work gets done. Builds relationships and shares knowledge across P&P domains. Evolves or builds solutions for scale, standardizing and automating where possible.
+ 7+ years of HR generalist or relevant experience
+ BA (or country equivalent) or work experience equivalent
**How you will lead**
+ Collaborate closely with the most complex, high-volume COEs and key partners to pioneer and launch innovative employee experiences across People & Places programs, while engaging team managers and senior HRC Specialists for added support
+ Analyze data and insights to pinpoint opportunities that elevate employee experiences and drive the creation of groundbreaking programs and products, while partnering with key stakeholders to champion impactful change
+ Spearhead or significantly contribute to the creation of compelling communications, FAQs, and protocols
+ Deliver exceptional guidance and support to employees and managers, showcasing expertise that transcends our channel support team's capabilities
+ Serve as a trusted source of knowledge and coaching, leveraging deep subject matter expertise to elevate team performance
+ Mentor and empower HRC Specialists, playing an active role in recruitment and onboarding
+ Design, implement, and maintain essential HR Connect processes and protocols for critical situations (e.g., natural disasters, employee loss, hardship)
+ Foster trust and become a go-to advisor for both customers and partners
+ Lead or contribute to impactful team initiatives and projects with clearly defined objectives
+ Play a key role in complex team initiatives and projects, as well as People & Places priorities, where outcomes may have some ambiguity
+ Consistently uphold Intuit policies and standards in all circumstances
_Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is:_
Bay Area California $122,500 - $65,500
Southern California 107,500 - 145,500 _This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at_ _Intuit®: Careers | Benefits ( _).Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender._
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

**Overview**
The People Experience Team exists to shape experiences that maximize the potential of our people. **HR Connect** is one of the four pillars within the People Experience team, whose primary focus is to **empower employee success** through general and expert level human assisted support for employee questions, supporting workers in difficult situations (i.e. employee loss, natural disasters, etc.), managing performance concerns, and partnering with centers of excellence (COEs) to make improvements to products and experiences and on the design and launch of new programs.
Senior HRC Experience Partners are experts in employee support, collaborating closely with our most complex Centers of Excellence (COEs) to revolutionize and pioneer new programs and processes that deliver unparalleled experiences for our employees and are the go-to team for expert guidance, both human-assisted and help yourself. and elevate performance across the HR Connect team through onboarding and training, all while spearheading and championing team initiatives and P&P priorities.
**What you'll bring**
+ People Champion - Designs, develops, and implements changes that improve how we deliver our customer benefits.
+ Business Accelerator - Designs, develops, and implements changes that accelerate lntuit's strategy. Remains agile and resilient to external factors and trends that affect our people, workplace and customers.
+ Data Driven - Analyzes data and generates actionable insights that inform next steps and influence decisions.
+ Change Leader - Defines and leads key workstream(s) in the end-to-end change Identifies and engages the right stakeholders, keeps them informed of status and holds them accountable. Provides recommendations to remove risks and barriers. Demonstrates learning and growth mindset.
+ Domain Expert - Uses deep domain expertise to accelerate outcomes within their domain. Seeks out external benchmarking to improve how the work gets done. Builds relationships and shares knowledge across P&P domains. Evolves or builds solutions for scale, standardizing and automating where possible.
+ 7+ years of HR generalist or relevant experience
+ BA (or country equivalent) or work experience equivalent
**How you will lead**
+ Collaborate closely with the most complex, high-volume COEs and key partners to pioneer and launch innovative employee experiences across People & Places programs, while engaging team managers and senior HRC Specialists for added support
+ Analyze data and insights to pinpoint opportunities that elevate employee experiences and drive the creation of groundbreaking programs and products, while partnering with key stakeholders to champion impactful change
+ Spearhead or significantly contribute to the creation of compelling communications, FAQs, and protocols
+ Deliver exceptional guidance and support to employees and managers, showcasing expertise that transcends our channel support team's capabilities
+ Serve as a trusted source of knowledge and coaching, leveraging deep subject matter expertise to elevate team performance
+ Mentor and empower HRC Specialists, playing an active role in recruitment and onboarding
+ Design, implement, and maintain essential HR Connect processes and protocols for critical situations (e.g., natural disasters, employee loss, hardship)
+ Foster trust and become a go-to advisor for both customers and partners
+ Lead or contribute to impactful team initiatives and projects with clearly defined objectives
+ Play a key role in complex team initiatives and projects, as well as People & Places priorities, where outcomes may have some ambiguity
+ Consistently uphold Intuit policies and standards in all circumstances
_Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is:_
Bay Area California $122,500 - $65,500
Southern California 107,500 - 145,500 _This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at_ _Intuit®: Careers | Benefits ( _).Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender._
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

**Job Summary and Responsibilities**
*This is a remote opportunity
Pursues excellent service to our employees by providing streamlined, accurate and effective maintenance and distribution of HR data as a member of the HR Support Services Department. Coordinating a variety of transactions and projects providing support and follow-up. Responsible for administration and issue resolution in one of the following areas: leave management, license and certification, learning, talent support, performance management, severance, subpoena, records management, employee and non-employee transactions, providers, and special pay.
⦁ Demonstrates a customer focused philosophy, frequently and directly interacting with CSH employees, executives, and other team members outside of HR. Actively seeks direct customer contact and maintains professional language and demeanor in interactions via telephone, instant message, and email.
⦁ Validates and processes HR transactions using knowledge of the system and provided documentation and tools.
⦁ Monitors HR transactions for adherence to defined processes and denies or escalates exceptions.
⦁ Maintains HR data in proper systems to ensure accuracy and data integrity.
⦁ Researches, resolves and responds to escalated cases from HR Contact Center, HR Business Partners, or HR Transaction Services Analysts and Leaders.
⦁ Provides excellent service to the employee, manager, and other HR members providing redirection and educational opportunities to increase customer knowledge while resolving the current situation.
⦁ Actively seeks a role in activities that work to introduce, align, and/or improve processes.
⦁ Process transactions within the employee records program and basic data integrity pre/post transactional audits.
⦁ Authors desktop procedures to be entered into the knowledge base system and assists in training others.
⦁ Facilitates programs and serves as liaison between internal and external customers.
**Job Requirements**
+ High School Diploma or equivalent
+ 2 years of experience in Operational Support; HR Back Office experience preferred. . Detail oriented, understands processes and systems, accurate and quick data entry, strong customer service skills, comfortable working with multiple systems, comfortable with complex situations and processes. Strong communication skills including telephone, instant message and email.
+ Associate Degree Preferred
**Where You'll Work**
Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.
**Pay Range**
$3.00 - 32.49 /hour
We are an equal opportunity employer.