5,763 Hr Service Delivery jobs in the United States
HR Service Delivery
Posted 27 days ago
Job Viewed
Job Description
Duties: Responsible for end-to-end software product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination. Complete change management activities across functional partners and ensure adherence to the firm's risk, controls, compliance, and regulatory requirements. Oversee timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners. Collaborate closely with internal teams to understand customer needs and enhancement requests. Drive operational excellence and help create a world-class product. Ensure requirements are compliant and documented properly.
QUALIFICATIONS:
Minimum education and experience required: Bachelor's degree in Computer Engineering, Computer Science, Information Technology, or related field plus five (5) years of experience in the job offered or as HR Service Delivery, Software Engineer, Programmer Analyst, IT Consultant, Business Analyst, Solutions Specialist, or related occupation.
Skills Required: This position requires experience with the following: supporting the systems development life cycle through data cleansing and conversions; using HR management cloud-based technologies to implement time and absence solutions; addressing business problems using Oracle Human Capital Management applications; Driving HR technology implementation using Agile methodology through planning, process designing, configuring, system and User Acceptance testing; Creating time processing groups in Oracle Applications to apply rules for overtime and double time processing; Configuring Oracle Time & Labor Applications, including employee enrollment, accrual calculation, carry over and final disbursements options; Developing and analyzing Oracle Applications reports and data integrations using Oracle HCM extract, Oracle BI Publisher, and transnational business intelligence tools; Conducting conversion of absence enrollments data from legacy systems into new HR systems using Oracle Cloud HDL (HCM Data Loader) and MS Excel spreadsheet load tool; Architecting comprehensive test scripts with detailed support documentation for testing and test automation; Creating and delivering client-specific custom technical and functional specifications for all programs, integrations and extensions using Oracle Applications and REST API; Defining, building and implementing enhancements to HR processes and structure in Oracle Applications to improve the HR function's alignment to business objectives.
Job Location: 10430 Highland Manor Dr., Tampa, FL 33610.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Director HR, Service Delivery
Posted 9 days ago
Job Viewed
Job Description
Select how often (in days) to receive an alert: Glanbia Shared Services is seeking a seasoned Director of HR Service Deliveryto lead the delivery of HR Services across the organization. This role focuses on creating a seamless and positive employee experience through efficient HR operations, including leading a regional HR Field Service Representative team, process excellence and continuous improvement, specialist support including Leave of Absence Administration and data analytics and insights supporting critical decision making. The Director of HR Service Delivery will manage tier 0 (self-serve enablement), tier 1 (BPO-delivered core services), and tier 2 (specialist and generalist HR services). Key Responsibilities: Lead and Develop Team: Mentor and develop the HR Service Deliveryteam, including HR Field Partners, Specialist Services, Process Excellence & CI, and Data Analytics, ensuring high performance and professional growth. Foster Collaboration: Cultivate a culture of collaboration, accountability, and customer focus within the HR service organization. Coordinate with GES Functions: Work closely with other GES functions to ensure cohesive and aligned service delivery across the organization. Ensure Consistent Service Delivery: Maintain consistent service delivery across all HR support tiers and channels. Manage BPO Relationships: Oversee relationships and daily operations of BPO providers, ensuring adherence to SLAs and KPIs. Governance and Performance: Conduct regular governance and performance sessions with key stakeholders, providing insights and data-driven recommendations. Improve HR Service Delivery: Identify opportunities for improvement through standardization, automation, and outsourcing. Enhance Technology Capabilities: Collaborate with Digital HR and IT to optimize HR systems and tools. Ensure Data Integrity: Maintain data integrity and compliance across all HR systems and platforms. Align HR Services: Partner with HR Business Partners (HRBPs), Centers of Excellence (COEs), and other departments (e.g., IT, Finance) to align HR services with organizational goals. Support Enterprise Initiatives: Support enterprise-wide initiatives to ensure integrated, seamless service delivery. Skills Required: Proven leadership and team management experience in HR Operations or Shared Services. Strong knowledge and demonstrated experience of HR service delivery models, including tiered support and BPO oversight. Experience in employee relations, reward, engagement, performance management, and recognition programs. Ability to engage stakeholders and drive cross-functional alignment. Experience with global payroll operations highly preferred. Continuous improvement mindset focused on operational excellence and customer experience. Excellent communication, problem-solving, and organizational skills. Experience with SuccessFactors, ServiceNow and Payroll platforms desired. Where and how you will work The ideal candidate will be based in Chicago or the Chicagoland area, withhybrid working arrangements available through ourSmart working model which allows you a greater choice in how you work and live, giving you a better work-life balance. What we would like to offer you! The opportunity to develop your career on a global stage, continuous learning through an on-demand learning platform, and a competitive compensation package including staff discounts, generous family leave policy, health & dental plan, competitive salary, 401K. About Glanbia The Glanbia Group comprises three divisions: Glanbia Performance Nutrition , Glanbia Nutritionals, and Joint Ventures . Collectively and with our partners we offer an incredible breadth of expertise in nutrition. We employ a team of 6,000 people, work with global food and beverage companies, and sell our award-winning and market-leading products in 130 countries worldwide. At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a variety of candidates, we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. At Glanbia, our culture celebrates individuality, knowing that together we are more. Compensation for roles at Glanbia varies depending on a wide range of factors including but not limited to the specific office location, role, skill set and level of experience. Glanbia provides a reasonable range of compensation for roles that may be hired in Illinois. This range may not be applicable to other locations. Factors that could be used to determine your actual salary may include your specific skills, years of experience and comparison to current employees already in this role. The typical candidate is hired below midpoint of the range. The annual salary for IL based employees for this role is $150,000 - $180,000 with an annual bonus. #J-18808-Ljbffr
Director HR Service Delivery
Posted 9 days ago
Job Viewed
Job Description
Join to apply for the Director HR Service Delivery role at Glanbia Join to apply for the Director HR Service Delivery role at Glanbia Get AI-powered advice on this job and more exclusive features. Glanbia Shared Services is seeking a seasoned Director of HR Service Deliveryto lead the delivery of HR Services across the organization. This role focuses on creating a seamless and positive employee experience through efficient HR operations, including leading a regional HR Field Service Representative team, process excellence and continuous improvement, specialist support including Leave of Absence Administration and data analytics and insights supporting critical decision making. The Director of HR Service Delivery will manage tier 0 (self-serve enablement), tier 1 (BPO-delivered core services), and tier 2 (specialist and generalist HR services). Key Responsibilities: Lead and Develop Team: Mentor and develop the HR Service Deliveryteam, including HR Field Partners, Specialist Services, Process Excellence & CI, and Data Analytics, ensuring high performance and professional growth. Foster Collaboration: Cultivate a culture of collaboration, accountability, and customer focus within the HR service organization. Coordinate with GES Functions: Work closely with other GES functions to ensure cohesive and aligned service delivery across the organization. Ensure Consistent Service Delivery: Maintain consistent service delivery across all HR support tiers and channels. Manage BPO Relationships: Oversee relationships and daily operations of BPO providers, ensuring adherence to SLAs and KPIs. Governance and Performance: Conduct regular governance and performance sessions with key stakeholders, providing insights and data-driven recommendations. Improve HR Service Delivery: Identify opportunities for improvement through standardization, automation, and outsourcing. Enhance Technology Capabilities: Collaborate with Digital HR and IT to optimize HR systems and tools. Ensure Data Integrity: Maintain data integrity and compliance across all HR systems and platforms. Align HR Services: Partner with HR Business Partners (HRBPs), Centers of Excellence (COEs), and other departments (e.g., IT, Finance) to align HR services with organizational goals. Support Enterprise Initiatives: Support enterprise-wide initiatives to ensure integrated, seamless service delivery. Skills Required: Proven leadership and team management experience in HR Operations or Shared Services. Strong knowledge and demonstrated experience of HR service delivery models, including tiered support and BPO oversight. Experience in employee relations, reward, engagement, performance management, and recognition programs. Ability to engage stakeholders and drive cross-functional alignment. Experience with global payroll operations highly preferred. Continuous improvement mindset focused on operational excellence and customer experience. Excellent communication, problem-solving, and organizational skills. Experience with SuccessFactors, ServiceNow and Payroll platforms desired. Where and how you will work The ideal candidate will be based in Chicago or the Chicagoland area, withhybrid working arrangements available through ourSmart working modelwhich allows you a greater choice in how you work and live, giving you a better work-life balance. What we would like to offer you! The opportunity to develop your career on a global stage, continuous learning through an on-demand learning platform, and a competitive compensation package including staff discounts, generous family leave policy, health & dental plan, competitive salary, 401K. About Glanbia The Glanbia Group comprises three divisions: Glanbia Performance Nutrition, Glanbia Nutritionals, and Joint Ventures. Collectively and with our partners we offer an incredible breadth of expertise in nutrition. We employ a team of 6,000 people, work with global food and beverage companies, and sell our award-winning and market-leading products in 130 countries worldwide. At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a variety of candidates, we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. At Glanbia, our culture celebrates individuality, knowing that together we are more. Compensation for roles at Glanbia varies depending on a wide range of factors including but not limited to the specific office location, role, skill set and level of experience. Glanbia provides a reasonable range of compensation for roles that may be hired in Illinois. This range may not be applicable to other locations. Factors that could be used to determine your actual salary may include your specific skills, years of experience and comparison to current employees already in this role. The typical candidate is hired below midpoint of the range. The annual salary for IL based employees for this role is $150,000 - $80,000 with an annual bonus. Seniority level Seniority level Director Employment type Employment type Full-time Job function Job function Human Resources Industries Manufacturing, Food and Beverage Services, and Food and Beverage Manufacturing Referrals increase your chances of interviewing at Glanbia by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Paid maternity leave Paid paternity leave Tuition assistance Get notified when a new job is posted. Sign in to set job alerts for “Director Human Resources Services” roles. Greater Chicago Area $91, 00.00- 105,000.00 1 week ago Greater Chicago Area 125,000.00- 165,000.00 4 days ago Executive Director, Human Resources Operations Chicago, IL 160,000.00- 190,000.00 2 weeks ago Chicago, IL 127,600.00- 178,600.00 4 days ago Associate Director, HR- Central Operations Chicago, IL 159,400.00- 199,200.00 1 week ago Chicago, IL 175,000.00- 200,000.00 3 weeks ago Chicago, IL 127,600.00- 178,600.00 6 days ago Chicago, IL 152,200.00- 293,900.00 2 weeks ago Greater Chicago Area 180,000.00- 240,000.00 2 weeks ago Downers Grove, IL 160,266.00- 240,400.00 4 days ago Lisle, IL 120,000.00- 150,000.00 1 week ago Chicago, IL 170,000.00- 205,000.00 1 week ago Chicago, IL 137,000.00- 238,000.00 11 hours ago Chicago, IL 140,000.00- 160,000.00 3 weeks ago Director HR, Global Commercial Functions Arlington Heights, IL 61.80- 95.79 2 weeks ago Chicago, IL 140,000.00- 175,000.00 1 month ago Chicago, IL 135,800.00- 190,100.00 1 week ago Bolingbrook, IL 128,700.00- 170,500.00 2 weeks ago Wood Dale, IL 112,000.00- 160,000.00 3 weeks ago Mount Prospect, IL 160,000.00- 180,000.00 2 weeks ago Chicago, IL 120,000.00- 130,000.00 1 month ago Director, Human Resources - Global Construction Services Addison, IL 130,720.00- 179,740.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Director HR Service Delivery
Posted 9 days ago
Job Viewed
Job Description
Glanbia Shared Services is seeking a seasoned Director of HR Service Delivery to lead the delivery of HR Services across the organization. This role focuses on creating a seamless and positive employee experience through efficient HR operations, including leading a regional HR Field Service Representative team, process excellence and continuous improvement, specialist support including Leave of Absence Administration and data analytics and insights supporting critical decision making. The Director of HR Service Delivery will manage tier 0 (self-serve enablement), tier 1 (BPO-delivered core services), and tier 2 (specialist and generalist HR services). Key Responsibilities: Lead and Develop Team: Mentor and develop the HR Service Delivery team, including HR Field Partners, Specialist Services, Process Excellence & CI, and Data Analytics, ensuring high performance and professional growth. Foster Collaboration: Cultivate a culture of collaboration, accountability, and customer focus within the HR service organization. Coordinate with GES Functions: Work closely with other GES functions to ensure cohesive and aligned service delivery across the organization. Ensure Consistent Service Delivery: Maintain consistent service delivery across all HR support tiers and channels. Manage BPO Relationships: Oversee relationships and daily operations of BPO providers, ensuring adherence to SLAs and KPIs. Governance and Performance: Conduct regular governance and performance sessions with key stakeholders, providing insights and data-driven recommendations. Improve HR Service Delivery: Identify opportunities for improvement through standardization, automation, and outsourcing. Enhance Technology Capabilities: Collaborate with Digital HR and IT to optimize HR systems and tools. Ensure Data Integrity: Maintain data integrity and compliance across all HR systems and platforms. Align HR Services: Partner with HR Business Partners (HRBPs), Centers of Excellence (COEs), and other departments (e.g., IT, Finance) to align HR services with organizational goals. Support Enterprise Initiatives: Support enterprise-wide initiatives to ensure integrated, seamless service delivery. Skills Required: Proven leadership and team management experience in HR Operations or Shared Services. Strong knowledge and demonstrated experience of HR service delivery models, including tiered support and BPO oversight. Experience in employee relations, reward, engagement, performance management, and recognition programs. Ability to engage stakeholders and drive cross-functional alignment. Experience with global payroll operations highly preferred. Continuous improvement mindset focused on operational excellence and customer experience. Excellent communication, problem-solving, and organizational skills. Experience with SuccessFactors, ServiceNow and Payroll platforms desired. Where and how you will work The ideal candidate will be based in Chicago or the Chicagoland area, with hybrid working arrangements available through our Smart working model which allows you a greater choice in how you work and live, giving you a better work-life balance. What we would like to offer you! The opportunity to develop your career on a global stage, continuous learning through an on-demand learning platform, and a competitive compensation package including staff discounts, generous family leave policy, health & dental plan, competitive salary, 401K. About Glanbia The Glanbia Group comprises three divisions: Glanbia Performance Nutrition, Glanbia Nutritionals, and Joint Ventures. Collectively and with our partners we offer an incredible breadth of expertise in nutrition. We employ a team of 6,000 people, work with global food and beverage companies, and sell our award-winning and market-leading products in 130 countries worldwide. At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a variety of candidates, we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. At Glanbia, our culture celebrates individuality, knowing that together we are more. Compensation for roles at Glanbia varies depending on a wide range of factors including but not limited to the specific office location, role, skill set and level of experience. Glanbia provides a reasonable range of compensation for roles that may be hired in Illinois. This range may not be applicable to other locations. Factors that could be used to determine your actual salary may include your specific skills, years of experience and comparison to current employees already in this role. The typical candidate is hired below midpoint of the range. The annual salary for IL based employees for this role is $150,000 - $180,000 with an annual bonus. #J-18808-Ljbffr
Senior HR Service Delivery Specialist
Posted 14 days ago
Job Viewed
Job Description
Cargill’s size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible and sustainable way. We are a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials — from eggs to edible oils, salt to skincare, feed to alternative fuel. Our 160,000 colleagues, operating in 70 countries, make essential products that touch billions of lives each day. Join us and reach your higher purpose at Cargill. Location This role will be based in Wayzata, Minnesota. Job Purpose and Impact The Senior HR Service Delivery Specialist performs complex human resources services spanning data administration, position management, learning administration, exit processing, service delivery enablement, vendor management, performance monitoring, benefits and other transactions to ensure the successful delivery of the human resources administrative services. Under minimal supervision, this job provides advice to employees and managers, and leads the implementation and improvement of human resources services administration activities including benefits, new hire and termination process administration. Key Accountabilities EMPLOYEE SUPPORT: Provides advice to employees and managers to address HR knowledge articles questions and performs complex analysis on benefits programs, time and attendance and human resources policies, including disability, health and life benefits, paid time off and retirement plans to identify opporunities to improve self-service. HR RESEARCH: Performs complex internal and external research to maintain knowledge of industry and market trends, assesses the organization's human resources processes and standards and performance metrics, identifies impacts to the organization's human resources administrative services, processes and standards, and recommends improvements to leadership through the Service Now Knowledge Management module. COMPLIANCE: Monitors employee related legislation compliance and regulatory updates, and proposes guidelines and procedures to ensure compliance with regulations. QUALITY ASSURANCE & CONTINUOUS IMPROVEMENT: Leads complex projects related to process optimization and standardization, including implementing accountability measures and processes to ensure compliance, conducting analyses of human resources administrative services performance metrics and identifying areas for service improvement using information from Service Now Case Management. PROCESS IMPLEMENTATION OF SERVICE NOW KNOWLEDGE MANAGEMENT: Monitors the process implementation, and ensures consistent execution of related processes. VENDOR MANAGEMENT: Partners with key vendors in ServiceNow and stakeholders to stay updated on the latest technologies, tools and methodologies and identifies opportunities to integrate them into program design and delivery. Qualifications Minimum requirement of 4 years of relevant work experience in ServiceNow HRSD module. Typically reflects 5 years or more of relevant experience. Strong knowledge of global HR processes (leave, payroll, benefits, onboarding, ER, etc.) and ServiceNow Knowledge Management module. Experience with multi-region HR operations. Proficiency in understanding ServiceNow service catalog items, case templates, SLAs, and routing rules. Strong communication and stakeholder management skills. Familiar with data privacy regulations Experience in multinational environments Preferred Qualifications ServiceNow certifications (CSA, HRSD Implementation Specialist) #LI-AH1 #FGB #themuse Additional Information Compensation The expected salary for this position is $95K-110K. This position is eligible for a discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance. Benefits Full-Time (30+ hours) positions are eligible for a benefit package including the following (subject to certain collective bargaining agreements for Union positions): Paid time off; paid holidays; medical, vision, and dental coverage; flexible spending accounts; life insurance; disability insurance; retirement savings; employee and family assistance program (EAP) Equal Opportunity Employer, including Disability/Vet. #J-18808-Ljbffr
HR Service Delivery Advisor I
Posted 6 days ago
Job Viewed
Job Description
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
**Summary** :
The HR Service Delivery Advisor I serves as the first point of contact for Human Resources information for former and current teammates and managers who have general questions or issues relating to benefits and/or other HR transaction needs. The advisor is also responsible for processing routine employee HR personnel transactions with a high degree of accuracy and timeliness?
**This is a hybrid, full-time position.**
**Responsibilities** :
**First Point of Contact** : Serve as the initial point of contact for HR-related inquiries from employees and stakeholders. Respond promptly and effectively to inquiries via phone, email, and chat, providing accurate and relevant information. Establish a positive and helpful rapport with customers, building trust and confidence in HR services.
**Exceptional Customer Service:** Provide professional, friendly, and reliable support to all inquiries, ensuring a high level of customer satisfaction. Listen actively, empathize with concerns, and demonstrate a commitment to resolving issues promptly.
**Performance Metrics** : Meet and exceed performance metrics for handling phone calls, ensuring timely and accurate resolution of inquiries. Utilize the ServiceNow case management system to efficiently track and manage inquiries, ensuring follow-up actions are taken.
**ServiceNow Case Management** : Utilize the ServiceNow case management system to log and document inquiries, capturing relevant details of interactions. Maintain accurate records of discussions and actions taken, facilitating seamless communication among HR team members.
**Collaboration and Communication** : Collaborate with HR team members to resolve inquiries and provide comprehensive solutions to employees. Communicate effectively with cross-functional teams to address inquiries requiring specialized expertise.
**Employee Transaction Processing** : Process general employee HR transactions. Ensure accuracy and compliance with established HR policies and procedures.
**Confidentiality and Data Security** : Handle sensitive employee information with the utmost confidentiality and adhere to data security protocols. Ensure compliance with data protection regulations and company policies.
**Other Information**
Other information:
**Education Requirements:**
? Associate's degree or equivalency as outlined under experience.
**Licensure/Certification Requirements:**
? No licensure required.
**Professional Experience Requirements:**
? If Associate's degree or Bachelor's degree - no experience required If HS Diploma or GED - four years of relevant customer service experience
**Knowledge/Skills/and Abilities Requirements:**
? Ability to multi-task and work quickly to bring call/case to resolution in a fast-paced environment.
? Must be able to meet determined performance metrics for phone calls as well as ServiceNow case management system
? Strong written and verbal communication and interpersonal skills
? Ability to organize and prioritize work and meet deadlines established
? Shows interest and self-motivation. Expresses initiative, teamwork and a positive attitude.
? Ability to adapt to new technology and learn new skills quickly, strong attention to detail
**Job Details**
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: HR Customer Service Center
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $20.53 - $29.23 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Hybrid
Work Schedule: Day Job
Location of Job: US:NC:Morrisville
Exempt From Overtime: Exempt: No
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email if you need a reasonable accommodation to search and/or to apply for a career opportunity.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
HCS Manager HR Service Delivery - Benefits
Posted 5 days ago
Job Viewed
Job Description
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
Summary:
This position will lead the benefits operations team responsible for the day-to-day operations of benefit functions. The Manager Service Delivery - Benefits will ensure excellent customer service and an optimal teammate experience for all transactions that are completed in the operational benefits functions. The Manager Service Delivery - Benefits oversees the administration, compliance, and execution of employee benefits programs, ensuring alignment with plan document and administrative processes. This role is responsible for managing benefits-related processes, collaborating with the benefits center of expertise, vendors, and optimizing benefits operations to provide an exceptional teammate experience. The Manager Service Delivery - Benefits will lead a team, drive process improvements, and support the organization in attracting and retaining talent through competitive and compliant benefits programs and processes.
Responsibilities:
Program Administration:
Manages the day-to-day operations of all employee benefit programs, including health insurance, retirement plans, flexible spending accounts, and wellness programs. Oversees accurate and timely enrollment, changes, and terminations for all benefit programs, including managing open enrollment processes. Resolves employee inquiries and issues related to benefits, ensuring a positive employee experience. Collaborates closely with the Benefits COE to implement and maintain effective benefit programs, aligning with organizational goals and regulatory requirements.
Case Management & Service Recovery:
Reviews Benefit Operations team cases to ensure accuracy, consistency, and timely resolution. Analyzes Benefit Operations cases to identify trends and opportunities for process improvement, such as creating knowledge base articles and response templates. Researches and resolves complex benefit inquiries and escalated issues. Leads service recovery efforts for calls/cases requiring additional outreach due to incorrect or incomplete information. Engages with employees and stakeholders to resolve issues promptly and effectively, demonstrating a commitment to customer satisfaction.
Team Leadership:
Lead and develop a team of benefits professionals, providing coaching, guidance, and professional development to ensure high performance and engagement. Ensures that department goals align with the organization and that resources are allocated to meet priorities. Articulates common goals and communicates how individual roles contribute to teams success.
Exceptional Customer Service:
Delivery professional, reliable, and exceptional customer support to all inquiries, exhibiting a customer-centric approach and ensuring high satisfaction levels. Address inquiries promptly and effectively, demonstrating active listening and empathy.
Compliance & Process Improvement:
Stays current on federal and state regulations affecting employee benefits, and ensures compliance with all relevant laws and regulations, including ERISA, HIPAA, COBRA, and ACA. Conducts regular audits to identify and address compliance risks and collaborates with cross-functional teams to implement corrective actions. Identifies areas for process improvement within the Benefits Operations team and collaborates with peers and management to implement changes that enhance efficiency and effectiveness. Collaborates with cross-functional teams to ensure seamless integration of benefits programs with other HR functions and business operations.
Training Material Development:
Create and maintain comprehensive training materials and Standard Operating Procedures for Benefits Operations team to ensure they are equipped with up-to-date resources. Develop training modules, guides, and reference materials that cover all benefit transactions, processes, policies, and customer service techniques.
**Other Information**
Other information:
Education Requirements:
? Bachelor's degree required.
Licensure/Certification Requirements:
? None required.
Professional Experience Requirements:
? Five (5) years of progressively responsible benefit experience. HR Call Center or case management experience preferred. Previous leadership experience preferred.
Knowledge/Skills/and Abilities Requirements:
? Leadership and team development.
? Strong collaboration skills in order to partner effectively across all HR functions, reducing siloed processes.
? Excellent organizational skills, strong attention to details, and process improvement oriented.
? Ability to learn and create new processes with various methods of technology.
? Demonstrated ability to maintain a confidential work environment, including handling issues with discretion, and good judgement.
? Analytical thinking & data-driven decision making
? Ability to manage workload and achieve results with minimal supervision. Effectively guides work of other team members.
? Understands and adapts to different personal styles to achieve results.
**Job Details**
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: HR Benefits
Work Type: Full Time
Standard Hours Per Week: 40.00
Pay offers are determined by experience and internal equity
Work Assignment Type: Hybrid
Work Schedule: Day Job
Location of Job: US:NC:Morrisville
Exempt From Overtime: Exempt: Yes
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email if you need a reasonable accommodation to search and/or to apply for a career opportunity.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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HR Support Administrator
Posted 9 days ago
Job Viewed
Job Description
An employer in Loveland, CO is looking for a HR Support Administrator to join their team. This person will be a vital member of the employee support team. This person will be a first point of contact for all inquired received by telephone from fellow employees. This person will answer all questions from leadership and executives as well so must be a seasoned, expert at customer service and professional on the phone at all times. Experience working in a large organization is preferred. Questions from employees include but are not limited to: position changes, pay changes, benefits, new hire enrollments, retirement questions, terminations, payroll policies, processes. This will be a three day onsite role, 5 month contract with possibilities of extensions. This role will pay up to 21.50 an hour.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Fluent in Spanish
Experience answering and resolving 20-40 calls a day
Diploma, Associates Degree or equivalent
1-3 years HR Administrative experience
Excellent communication skills, including the ability to write clearly and succinctly in a variety of communication settings and styles
Strong customer service orientation
Ability to troubleshoot and respond to employee inquiries by telephone or email
Strong attention to detail and ability to maintain accuracy in a fast-paced environment
Proficient in Microsoft Office
Experience working in a multi-cultural HR Shared Service Center
Ability to work and thrive in a fast paced environment
Seasonal HR Support
Posted today
Job Viewed
Job Description
Serves as the first point-of-contact for Human Resource related inquiries. Responsible for providing accurate and consistent responses to human resources-related inquiries internal and external customers received via inbound calls. The nature of the work spans all human resources functions including, but not limited to, benefits, leave management, retirement, talent attraction, policies, and procedures. The representative will use a knowledge and case management software platform to ensure adherence to standard operating procedure with regards to recording, addressing, and resolving incoming questions in a timely manner. The role requires collaboration with other departments within HR.
Essential Functions- Provide employees with accurate, consistent and timely responses and explanations regarding HR related questions and issues on policies, processes and procedures, with the goal to solve the question or issue at the first initial contact.
- Provides 100% support via telephony (inbound calls)
- Documents clear and concise summary of interactions, inquiries, and resolutions in case management system (Service Now).
- Utilize critical thinking to assess the level of complexity of incoming inquiries to facilitate escalation as appropriate; recognizes the need to utilize additional resources and facilitates the process when necessary.
- Collaborates with other HR departments to fulfill customer request and ensure root of the issue is addressed.
- Ensures exceptional customer experiences and confirms customer's understanding of guidance.
- Troubleshoot and resolve issues ranging from simple to complex questions, using relatively thorough knowledge of HR policies and procedures, HR Systems and internal HR processes
- Captures critical information and key points by using exceptional active listening skills and asking appropriate probing questions
Required
- High School Diploma or equivalent
- 3 years of relevant experience Customer Service
Preferred
- 1 year of relevant experience Related call center experience Preferred
As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.
How Corewell Health Cares for You- Comprehensive benefits package to meet your financial, health, and work/life balance goals.
- On-demand pay program powered by Payactiv
- Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
- Optional identity theft protection, home and auto insurance, pet insurance
- Traditional and Roth retirement options with service contribution and match savings
HR Operations Support Specialist
Posted today
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Job Description
Join to apply for the HR Operations Support Specialist role at pSemi, A Murata Company 1 day ago Be among the first 25 applicants Join to apply for the HR Operations Support Specialist role at pSemi, A Murata Company Get AI-powered advice on this job and more exclusive features. At pSemi Corporation, we encourage individual development with internal career opportunities. We thrive to build a versatile and valuable workforce capable of handling our biggest challenges while retaining our biggest assets, our employees. To be eligible to apply for an internal position you must be a regular full-time or part-time employee, must be in your current role for at least 12 consecutive months, must have a performance review rating of meets expectations (3) or greater, and must not have had a written performance or disciplinary issues within 6 months of applying for a new role. Prior to submitting your application, please discuss your interest with your current supervisor as you will want your current supervisor to be aware of your intent before the hiring manager comes to discuss your application with him/her. Once you apply, standard screening and interviewing processes will apply. Job Summary Under the supervision of the Director, Global Total Rewards & HR Systems, this role will support multiple functions within HR including but not limited to HR Information System (HRIS), Payroll, Benefits, Compensation, Ergonomics, Worker’s Compensation and Leave Administration. Roles & Responsibilities Provide basic information to employees on matters pertaining to their personal employee information and/or related to HR systems, benefits, payroll, compensation, etc. Input employee/candidate data and various employee-related transactions into appropriate HR system Process various forms related to documenting HR activities such as new hire, change of status, performance evaluations, benefits, terminations, etc. Conduct regular data audits Create and maintain HR business fields including but not limited to new job, position, department, location, project code, etc. Assist with the import/upload and export/download of data to and from HR systems and external resources Support HRIS Analyst on system and data requirements for goal setting and performance review Respond to HR systems and data related tickets submitted by employees and managers including inquiries and follow ups on system generated notices from HR electronic signature systems; escalate critical issues as required Approve direct deposit, tax forms in HR system Audit US timesheet and handle employee corrections, edits Assist with open enrollment for benefits and other benefits tasks (e.g. billing, following up on required documentation, etc.) Provide administrative support in the areas of ergonomics, worker’s compensation, leave of absence and compensation Support with data reporting responsibilities Assist with other duties as assigned Minimum Qualifications (Experience And Skills) 2-4 years of experience in HR Administration-related experience Detail oriented and demonstrated accuracy entering data into systems Strong, professional written and verbal communication skills Excellent time management skills and customer service skills Familiarity with HRIS and HCM software such as SAP SuccessFactors, DayForce, Box eSign, etc. Excellent interpersonal skills and the ability to work within a team Preferred Qualifications Intermediate proficiency of Microsoft Office (Word, Outlook, Excel, PowerPoint, SharePoint) Demonstrated ability of administrating a complex HRIS system Demonstrated flexibility, ability to multitask and set priorities Demonstrated ability to work effectively in a team-based, fast-paced environment Education Requirements Bachelor’s degree in HR Management, Business Administration or related field Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This position requires the ability to occasionally lift office products and supplies, up to 50 pounds. USD 29.44 - 38.27 per hour pSemi Corporation supports a diverse workforce and is committed to a policy of equal employment opportunity for applicants and employees. pSemi does not discriminate on the basis of age, race, color, religion (including religious dress and grooming practices), sex/gender (including pregnancy, childbirth, or related medical conditions or breastfeeding), gender identity, gender expression, genetic information, national origin (including language use restrictions and possession of a driver’s license issued under Vehicle Code section 12801.9), ancestry, physical or mental disability, legally-protected medical condition, military or veteran status (including “protected veterans” under applicable affirmative action laws), marital status, sexual orientation, or any other basis protected by local, state or federal laws applicable to the Company. pSemi also prohibits discrimination based on the perception that an employee or applicant has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. Note: The Peregrine Semiconductor name, Peregrine Semiconductor logo and UltraCMOS are registered trademarks and the pSemi name, pSemi logo, HaRP and DuNE are trademarks of pSemi Corporation in the U.S. and other countries. All other trademarks are the property of their respective companies. pSemi products are protected under one or more of the following U.S. Patents: Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Human Resources Industries Semiconductor Manufacturing Referrals increase your chances of interviewing at pSemi, A Murata Company by 2x Get notified about new Human Resources Operations Specialist jobs in San Diego, CA . Full Time - Human Resources Generalist, Snapdragon Stadium HR Generalist (Casual) - Human Resources Regional Human Resources Business Partner Human Resources Assistant (San Diego Only) We’re unlocking community knowledge in a new way. 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