3,240 Incident Management jobs in the United States
Incident Management Specialist
Posted today
Job Viewed
Job Description
- Respond to both emergent and non-emergent requests for assistance.
- Communicate with surrounding 911 agencies to send and receive timely assistance from outside law enforcement, fire, and EMS, when necessary.
- Communicate with, disseminate information to, and assign KHP Troop G troopers to emergent and non-emergent incidents, both within and near their jurisdictions.
- Operate computer systems to access information and also enter information for KTA/KHP information systems.
- Operate a multi-line telephone system to receive, transfer, and conference calls, and to connect with a language line to effectively assist non-English speaking callers.
- Operate remote computer aided dispatch (CAD system to create number calls for recording all incidents reported, dispatch and assign KHP and maintenance units to CAD calls, document pertinent radio traffic, assign state and/or KTA case numbers, record all NCIC information, and log KHP Troop G troopers and maintenance units on and off duty.
- Create, update, schedule and activate messages on DMS signs related to incidents such as vehicle crashes, road blockages, fuel outages, and weather warnings.
- Operate and navigate the Textcaster website to create and send preliminary, updated, and disposition messages to KTA customers and KTA specialty groups, depending on each unique incident.
- Operate radio transmitters on KHP patrol and KTA maintenance channels to navigate the radio system used for instant playback, monitor outside agencies' radio traffic, and patch with outside agencies to communicate on the same frequency.
- Receive and record weather reports and advise KTA personnel.
- Update KCARS and NOAA systems.
- Operate NICE recording system to record all incoming/outgoing telephone calls and radio transmissions.
- Monitor the alarm system used for tracking all employee badge swipes, headquarter buildings, and maintenance yards. Assign KHP staff to investigate when necessary.
- Assist in diagnostic tests on alarm system.
- Estimate vehicle speeds from distance and times given by KHP.
- Decipher, disseminate, initiate, and respond to messages and inquires from NCIC, NLETS, DMV, OpenFox, and other entities.
- Log and decipher toll maintenance breakdown, relay to technicians.
- Monitor and communicate with KHP Troop G and other agencies regarding license plate information.
- Create and provide daily trooper time logs.
- Create and update detailed accident reports for both KHP and KTA reference.
- Create and maintain tow logs.
- Accurately and efficiently prioritize phone calls and radio traffic to keep both customers and troopers safe at all times.
- Additional duties may be assigned as business needs require.
This position works independently and as part of a team, including providing input and problem solving with others to complete tasks. Negotiation and persuasion is used with both internal and external customers as well as vendors. Decision making is typically done independently within established company guidelines in regard to decisions affecting the individual's work tasks. Successful completion of job tasks impacts customer satisfaction, safety of KTA and KHP personnel, and external company image and liability.
Work Environment
The work environment described here is representative of the general work environment for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Limited access office environment in which multiple employees work in an open workspace setting.
- Must be able to focus on multiple tasks with background noise and others talking in close proximity.
- Office temperatures are standard, and individuals may need to adjust for cold or heat per personal preference.
- Must work without access to personal communications equipment such as cell phone, camera, tablet or other.
Required Knowledge, Skills and Abilities
- General knowledge of Kansas Turnpike rules, regulations, and policies.
- Knowledge of police radio communications regulations and rules.
- Ability to understand and operate complicated radio communications and electrical communications equipment.
- Be able to work and maintain composure in a fast-paced and high stressed environment.
- Be able to speak clearly, listen accurately, and write legibly.
- Be able to accurately touch type at a minimum rate of 40 words per minute.
- Must develop competency in operating numerous databases including OpenFox, KCJIS, and CAD.
- Voice and hearing acceptable for radio monitoring/transmitting.
- Working knowledge of computer operations and databases.
- Ability to operate computer equipment and related peripherals such as printers, scanners, copiers, etc.
- Familiarity with Microsoft Office programs, including Word, Excel, and Outlook.
- Bilingual (Spanish)
- High school degree or equivalent and 18 years of age or above.
- Be able to obtain required certifications including NCIC and CPR.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to sit (or stand) for long periods of time (continuous)
- Occasional bending, twisting or turning within work area.
- Must be able to see up close to be able to visualize computer screen (continuous)
- Must be able to hear the customer, including assessing their tone/demeanor (continuous)
- Requires ability to adapt to shift work within a 24/7 operation.
- Must pass criminal background.
- Overtime work as needed.
- Varied work schedule.
- Work on holidays.
Director Incident Management
Posted 28 days ago
Job Viewed
Job Description
Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
Pay and Benefits:
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits
- Pension
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (Onsite Tuesdays, Wednesdays and a third day of your choosing)
Being a member of the Enterprise Production Resiliency and Stability organization means you are part of a diverse and collaborative team with critical responsibilities to protect the financial services industry and to serve our clients, both internally and externally. As the Director of Incident Management, you will manage a team of Major Incident Managers and communicate updates to stakeholders, while also developing performance indicators and improving proactive incident management.
The candidate must have strong communication skills with the ability to convey problems and coordinate resources during crisis situations. This role often requires interactions with senior levels of leadership and regulatory relations.
You and your team will drive the resolution of issues across all enterprise technologies, by facilitating investigations, watch parties and major incident triage to maintain service levels agreements (SLAs). You will also initiate root cause analysis efforts to ensure resolver teams quickly identify actions to prevent future events and client impact.
Your Primary Responsibilities:
- Lead global 24x7 support team using Observability tools and ServiceNow for engagement of critical partners and support staff to minimize the impact of service disruption to client / regulators
- Leading, driving, facilitating and chairing postmortem investigation activities to identify lessons learned and root cause
- Collaborating with Support, Operations and the business to identify action plans with specific actions, to permanently resolve service disruptions
- Matrix management of people, processes and resources to reduce time taken to resolve Major Incidents - including resolving conflict to move forward to resolution
- Continually maintaining and identify Tools & Processes to enable the organization's ability to prevent and respond to major incidents
- Provide major incident metrics reports
- Ensure Information Technology response to service disruptions align to Regulatory requirements
- Maintain and continually enhance ServiceNow Event & Alert rule framework to successfully gather Events "state change" and route to the correct Alert Dashboard for action
- Work with development & infrastructure teams on standard methodologies for error logging and ensuring associated actions vital to resolve Alert
- Drive Alert noise reduction initiatives to enable Support teams to focus on critical important alerts
- Define and implement CSF / KPI for Alerts and Major Incidents to provide insight to achieving firm goals
- Work with Audit and Risk to ensure Event and Major Incident policy and procedure controls well defined and adhered too
- Work with Support teams to define and implement solutions for automating repetitive Alerts
- Lead Major Incident Management Process which includes:
- Driving Major Incidents to speedy resolution
- Matching incidents against Changes and Known workaround
- Running Cyber and Regulatory response
- Prioritizing incidents in terms of impact and vitality
- Raising incidents to other teams as vital to ensure timely resolution
Qualifications:
- Minimum of 10 years of related experience in IT delivery and / or support
- Bachelor's degree and/or equivalent experience
- Consistent track record of 5+ years in a management role with experience leading major incidents and crisis events
- Excellent communication skills and ability to meet with clients, present to senior management and provide updates to regulators / supervisors
- Ability to work across teams to create partnerships that achieve organization goals, and passionate about building an innovative culture
- Familiarity with Software Development Life Cycle management & Agile
- Familiarity with Enterprise Infrastructure design standards for modular, secure and resilient applications to drive root cause analysis across the breadth of the enterprise
- Knowledge and Familiarity with AWS & Microsoft O365, ServiceNow, ITSM
- Identify and implement efficiencies and improvements to IT Service Management standard processes and procedures
- Experience working with Excel or other analysis tools to complete analysis of historical incidents, alerts, problems to identify hotspots
- Experience initiating Continuous Improvement Projects
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
About Us
With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC's subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC's Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at or connect with us on LinkedIn, X, YouTube, Facebook and Instagram.
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.
Learn more about Clearance and Settlement by clicking here.
About the Team
Enterprise Product & Platform Engineering transforms the way we deliver infrastructure to our business clients. A key construct of EP&PE will be the evolution of the IT Product Manager, who will partner with the Engineering organization, the Business Aligned Service Delivery organization, the DevSecOps organization as well as our operational support teams to ensure that this organization provides high quality, commercially attractive and timely solutions to support our business strategy.
Director- Incident Management Lead
Posted 2 days ago
Job Viewed
Job Description
Please see details below and apply if qualified and interested.
Logistics:
Client: Confidential - Financial Services Client
Job Title: Incident Management Lead (Director Level)
Length: 9-month contract- chance of extension or conversion to perm
Location: Jersey City, NJ (Hybrid)
Pay Range: $700-$800/day (W2 only)
***Please only apply if you are available to work on our W2 (No corp to corp, 1099, or sponsorship available)
Job Overview:
We're seeking an experienced Incident Management Lead at the Director level to join a high-impact Operational Risk Management (ORM) team within a global financial institution. This role will lead the oversight and governance of operational risk events across the Americas region and play a key role in strengthening the overall risk culture and internal control environment.
Qualifications (Required & Preferred):
- 10+ years in financial services, with a focus on operational risk, incident management, audit, or related disciplines
- Strong understanding of operational risk event processes, frameworks, and industry practices
- Familiarity with regulatory expectations and risk governance standards
- Strong analytical, interpersonal, and written communication skills
- Experience working with cross-functional teams and senior stakeholders
- Bachelor's degree required; advanced degrees or certifications (FRM, CPA, CIA) a plus
- Lead the operational risk incident management framework across the Americas
- Analyze incident trends and identify thematic risks and control weaknesses
- Partner with Business Lines and Functions to recommend and monitor remediation
- Provide oversight on event data, reporting, and escalation
- Coordinate with Compliance, IT, Operations, and other control functions
- Contribute to crisis management , significant event response, and related governance
- Support policy, procedure, and training development
- Participate in senior management reporting and regulatory deliverables
- Stay informed of emerging risks, regulatory changes, and industry best practices
Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.
If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at
#PTPJobs
#LI-PTP
Director - Incident Management Lead
Posted 2 days ago
Job Viewed
Job Description
Location : Jersey City, NJ
Pay Rate : 600/Day Negotiable
The Americas CIB Transversal Operational Permanent Control (OPC) team strengthens and aligns the OPC framework across business functions by standardizing methodology regionally and ensuring ongoing monitoring. The team covers a broad spectrum of operational risk activities, including procedure management, risk monitoring, reporting, remediation, permanent control plans, and quality assurance testing.
Position Summary
Lead the OPC Incident Management Lifecycle for Americas CIB. Drive incident identification, tracking, analysis, and remediation. Serve as a proactive advisor to senior stakeholders to prevent recurrence and embed effective controls.
Key Responsibilities
- Implement Group policy related to OPC framework incidents (internal/external) that result-or could result-in loss, gain, or opportunity cost.
- Own the Incident Management Lifecycle by collaborating with 1LoD OPC Officers to:
- Investigate incident details, causes, impact across businesses
- Conduct in-depth analyses of event root causes
- Create action plans for short- and long-term remediation
- Incorporate feedback from business and independent reviews
- Close incidents with quality evidence
- Escalate mitigation proposals for gaps and delays to senior management
- Develop, monitor, analyze, report, and present incident trends (weekly and ad-hoc) to committees; advise on causal patterns and prevention strategies.
- Provide awareness sessions and training across the incident management lifecycle.
- Execute and identify continuous improvement opportunities to enhance incident management quality.
Minimum Required Qualifications
- Expert in Permanent Control or Risk Management
- Advanced knowledge of incident management procedures, policies, standards, and principles
- Expert in workflow tools, risk management systems, and reporting sources
- Strong analytical skills for causal pattern identification across functions and geographies
- Exceptional communication and influence skills with senior stakeholders
- Ability to build relationships across first and second lines of defense
Incident Management Investigator Specialist
Posted 28 days ago
Job Viewed
Job Description
Incident Management Investigator Specialist
Type of Position Full time
Search Location(s) Manhattan, NY
Apply Now (
Job Brief
Assists the Incident Management Investigator with conducting investigations into situations, which may violate a person’s rights and/or protections in accordance with OPWDD and Justice Center regulations.
Shift Worked:
9:00AM - 5:00PM (Mon - Fri)
Weekly Hours:
75
FLSA Status:
Non Exempt
Pay range:
$26.67 -$26.67
Constructive Partnerships (CP) Unlimited, since 1946 is a leading non-profit provider of residential, day habilitation, Article 16, and clinical health services and supports people with intellectual and developmental disabilities throughout New York City, Nassau County, and Hudson Valley. This is a time of growth at CP Unlimited and we have expanded our constituency to include supportive housing.
POSITION DUTIES:1. Assists the Incident Management Investigator with conducting investigations into situations that may violate the rights and/or protection of people receiving services. These situations include all categories and classifications as defined by the Justice Center PPSNA (Protection of People with Special Needs Act) and OPWDD Part 624 Regulations: Reportable Abuse/Neglect, Reportable Significant, Serious Notable Occurrence, and/or 624/625 situations.2. Requests documentary evidence timely and conducts timely follow-up until documentary evidence is received within regulatory timeframes.3. Performs administrative duties as related to the assigned investigation, specifically filing investigative documents and documentation requests and completing OPWDD 149 drafts as assigned.4. Ensures investigative documents are obtained in a timely manner to ensure compliance with regulatory deadlines, including tracking requests, responses, and reporting any difficulties/obstacles to obtaining documents to the Administrator of Investigations for immediate action.5. Participates in regular supervision with the Administrator of Investigations and provides investigative updates, including written notification and follow-up reports, as needed for administrative action.6. In consultation with Administrator of Investigations, Administrator of Incident Management and/or Senior Vice President of Quality Assurance and Quality Improvement contacts outside entities as needed.7. Conducts quality reviews of completed OPWDD 149s prior to submission to the IRC Committee for review.8. Completes IRC Committee recommendations and follow-up within mandated timeframes. 9. Performs all other duties as assigned.
REQUIREMENTS:1. Minimum BA/BS in related Human Services Field or licensure in medically related field required.2. Typing and computer proficiency, specifically experience working with Microsoft Outlook, One Drive, SharePoint, and Teams.3. Completed the approved Justice Center investigative training course4. Experience working within OPWDD programs preferred.5. Some knowledge of state regulations governing incident reporting (14 NYCCR Part 624 and 625, Article 20 of the Executive Law and Article 11 of the Social Services Law), Protection of Individual in Programs certified by OPWDD (Part 633 regulations), and the Justice Center PPSNA (Protection of People with Special Needs Act).6. Able to review, process, and analyze evidence.7. Able to multitask, prioritize, meet deadlines, and adapt to changes at any given time.8. Must have flexible hours and ability to work remotely and on site as needed.9. Performs all job responsibilities in full compliance with all applicable laws, rules, regulations, policies and procedures. Adheres to the agency’s corporate compliance program, including the code of business conduct, the NYS and federal false claims acts, whistleblower protections and mandatory reporting. Completes corporate compliance training at least annually. Fully cooperates in all corporate compliance investigations and reviews.
Principal Product Manager - Incident Management
Posted 3 days ago
Job Viewed
Job Description
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace. Principal Product Manager, Incident Management *For this role, we are only considering candidates currently based in Toronto, San Francisco, or Atlanta at this time. PagerDuty is seeking a Principal Product Manager to join our team! The Principal Product Manager for Core Incident Lifecycle will own the end-to-end vision, strategy, and execution of PagerDuty’s core incident management workflows. This role is responsible for ensuring operational excellence, optimizing key incident processes, and scaling our incident response capabilities for customers ranging from startups to the Fortune 100. As an influential leader, you will deliver process innovation and best-in-class solutions that empower users to manage incidents swiftly and effectively—reinforcing PagerDuty’s commitment to unmatched reliability and resilience. You will partner closely with engineering, design, and our AI-first organization to build systems that combine human judgment with the speed and precision of autonomous agents. The ideal candidate will have extensive Product Management experience in complex, data-intensive environments and be passionate about pioneering the transition from reactive incident response to proactive, self-healing infrastructure. This role is expected to come into our San Francisco office 1 day per month so you can thrive in your new role and fully embrace being a Dutonian. Key Responsibilities Drive the roadmap and execution for core incident lifecycle features and workflows, from incident detection through resolution and analysis. Analyze and refine incident processes to deliver rapid, actionable, and seamless user experiences for responders and stakeholders. Partner with engineering, design, customer support, and go-to-market teams to develop and launch incident management enhancements at scale. Engage with customers and incident responders to uncover pain points, gather feedback, and surface new opportunities for process excellence. Define, measure, and continuously improve key incident lifecycle metrics and operational KPIs. Ensure compliance with evolving industry standards, regulations, and best practices for incident management. Communicate product vision, roadmap, and status to internal stakeholders, customers, and executive leadership. Cultivate a culture of continuous learning, data-driven decision-making, and iterative improvement within the product team. Basic Qualifications 5 or more years of product management experience in SaaS, enterprise software, or developer tools Extensive experience in product management with a track record of owning process-driven or reliability-focused products at scale. Demonstrated expertise in incident response, incident management, operations, or closely related domains. Skilled at translating complex technical workflows into intuitive experiences for engineering, SRE, and business users. Excellent communication and collaboration skills, with the ability to influence and drive consensus across cross-functional teams. Strong leadership and organizational skills—able to set strategy, prioritize ruthlessly, and execute to deliver measurable outcomes. Bachelor’s degree or equivalent practical experience. Preferred Qualifications Familiarity with AI or AI Agent technologies, including generative or assistive use cases Strong product instincts and a design-forward approach to crafting polished, high-leverage experiences Ability to align stakeholders and drive decision-making across cross-functional teams The base salary range for this position is 180,000 - 304,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts ! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site . Your package may include: Competitive salary Comprehensive benefits package from day one Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise. PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program. #J-18808-Ljbffr
Principal Product Manager - Incident Management
Posted 3 days ago
Job Viewed
Job Description
Principal Product Manager - Incident Management Join to apply for the Principal Product Manager - Incident Management role at PagerDuty Principal Product Manager - Incident Management Join to apply for the Principal Product Manager - Incident Management role at PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace. Principal Product Manager, Incident Management For this role, we are only considering candidates currently based in Toronto, San Francisco, or Atlanta at this time. PagerDuty is seeking a Principal Product Manager to join our team! The Principal Product Manager for Core Incident Lifecycle will own the end-to-end vision, strategy, and execution of PagerDuty’s core incident management workflows. This role is responsible for ensuring operational excellence, optimizing key incident processes, and scaling our incident response capabilities for customers ranging from startups to the Fortune 100. As an influential leader, you will deliver process innovation and best-in-class solutions that empower users to manage incidents swiftly and effectively—reinforcing PagerDuty’s commitment to unmatched reliability and resilience. You will partner closely with engineering, design, and our AI-first organization to build systems that combine human judgment with the speed and precision of autonomous agents. The ideal candidate will have extensive Product Management experience in complex, data-intensive environments and be passionate about pioneering the transition from reactive incident response to proactive, self-healing infrastructure. This role is expected to come into our Atlanta office 1 day per month so you can thrive in your new role and fully embrace being a Dutonian. Key Responsibilities Drive the roadmap and execution for core incident lifecycle features and workflows, from incident detection through resolution and analysis. Analyze and refine incident processes to deliver rapid, actionable, and seamless user experiences for responders and stakeholders. Partner with engineering, design, customer support, and go-to-market teams to develop and launch incident management enhancements at scale. Engage with customers and incident responders to uncover pain points, gather feedback, and surface new opportunities for process excellence. Define, measure, and continuously improve key incident lifecycle metrics and operational KPIs. Ensure compliance with evolving industry standards, regulations, and best practices for incident management. Communicate product vision, roadmap, and status to internal stakeholders, customers, and executive leadership. Cultivate a culture of continuous learning, data-driven decision-making, and iterative improvement within the product team. Basic Qualifications 5 or more years of product management experience in SaaS, enterprise software, or developer tools Extensive experience in product management with a track record of owning process-driven or reliability-focused products at scale. Demonstrated expertise in incident response, incident management, operations, or closely related domains. Skilled at translating complex technical workflows into intuitive experiences for engineering, SRE, and business users. Excellent communication and collaboration skills, with the ability to influence and drive consensus across cross-functional teams. Strong leadership and organizational skills—able to set strategy, prioritize ruthlessly, and execute to deliver measurable outcomes. Bachelor’s degree or equivalent practical experience. Preferred Qualifications Familiarity with AI or AI Agent technologies, including generative or assistive use cases Strong product instincts and a design-forward approach to crafting polished, high-leverage experiences Ability to align stakeholders and drive decision-making across cross-functional teams The base salary range for this position is 180,000 - 304,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. How We Work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. What We Offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your Package May Include Competitive salary Comprehensive benefits package from day one Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise. PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Product Management and Marketing Industries Software Development Referrals increase your chances of interviewing at PagerDuty by 2x Sign in to set job alerts for “Principal Product Manager” roles. Product Lead - Gateway & Value Added Services - SVP Atlanta, GA $186,150.00-$19,000.00 1 week ago Atlanta, GA 164,900.00- 288,000.00 1 day ago Atlanta, GA 147,000.00- 216,000.00 1 week ago Senior Product Manager, Document Issuance Senior Product Manager, Personalization (Fly Delta) Principal Product Manager – Payments & Billing Senior Product Manager, Channel Onboarding and Integration Lead Product Manager, our Talent Management Product Atlanta, GA $1 6,300.00- 181,550.00 1 week ago Lead Product Manager, our Talent Management Product Lead Product Manager - Automation and Agentic AI Artificial Intelligence Principal Product Manager, Real-Time Operations Atlanta, GA 232,500.00- 319,000.00 1 day ago Sr Manager, Product Management – Digital Commerce Platforms, My Account and Post-Order Atlanta, GA $1 6,200.00- 234,000.00 4 weeks ago Principal Product Manager, Relay Sustainability Atlanta, GA 184,000.00- 276,100.00 1 week ago Senior Product Manager (Customer Identity Access Management) Atlanta, GA 120,800.00- 217,400.00 1 week ago Senior Product Manager, SASE WARP Device Client Atlanta, GA 170,000.00- 246,000.00 2 weeks ago Business Deposits Product Portfolio Leader Senior Manager, Finance - Product Strategy Atlanta, GA 100,700.00- 181,200.00 2 weeks ago Wealth Advisor Platform Senior Product Manager - FINRA Atlanta, GA 120,000.00- 140,000.00 5 days ago Decatur, GA 100,700.00- 181,200.00 1 week ago Senior Manager Product Security | Secure Configuration We’re unlocking community knowledge in a new way. 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Principal Product Manager - Incident Management
Posted 3 days ago
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Principal Product Manager - Incident Management PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace. *For this role, we are only considering candidates currently based in Toronto, San Francisco, or Atlanta at this time. PagerDuty is seeking a Principal Product Manager to join our team! The Principal Product Manager for Core Incident Lifecycle will own the end-to-end vision, strategy, and execution of PagerDuty’s core incident management workflows. This role is responsible for ensuring operational excellence, optimizing key incident processes, and scaling our incident response capabilities for customers ranging from startups to the Fortune 100. As an influential leader, you will deliver process innovation and best-in-class solutions that empower users to manage incidents swiftly and effectively—reinforcing PagerDuty’s commitment to unmatched reliability and resilience. You will partner closely with engineering, design, and our AI-first organization to build systems that combine human judgment with the speed and precision of autonomous agents. The ideal candidate will have extensive Product Management experience in complex, data-intensive environments and be passionate about pioneering the transition from reactive incident response to proactive, self-healing infrastructure. This role is expected to come into our San Francisco office 1 day per month so you can thrive in your new role and fully embrace being a Dutonian. Key Responsibilities Drive the roadmap and execution for core incident lifecycle features and workflows, from incident detection through resolution and analysis. Analyze and refine incident processes to deliver rapid, actionable, and seamless user experiences for responders and stakeholders. Partner with engineering, design, customer support, and go-to-market teams to develop and launch incident management enhancements at scale. Engage with customers and incident responders to uncover pain points, gather feedback, and surface new opportunities for process excellence. Define, measure, and continuously improve key incident lifecycle metrics and operational KPIs. Ensure compliance with evolving industry standards, regulations, and best practices for incident management. Communicate product vision, roadmap, and status to internal stakeholders, customers, and executive leadership. Cultivate a culture of continuous learning, data-driven decision-making, and iterative improvement within the product team. Basic Qualifications 5 or more years of product management experience in SaaS, enterprise software, or developer tools Extensive experience in product management with a track record of owning process-driven or reliability-focused products at scale. Demonstrated expertise in incident response, incident management, operations, or closely related domains. Skilled at translating complex technical workflows into intuitive experiences for engineering, SRE, and business users. Excellent communication and collaboration skills, with the ability to influence and drive consensus across cross-functional teams. Strong leadership and organizational skills—able to set strategy, prioritize ruthlessly, and execute to deliver measurable outcomes. Bachelor’s degree or equivalent practical experience. Preferred Qualifications Familiarity with AI or AI Agent technologies, including generative or assistive use cases Strong product instincts and a design-forward approach to crafting polished, high-leverage experiences Ability to align stakeholders and drive decision-making across cross-functional teams The base salary range for this position is 180,000 - 304,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts ! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site . Your package may include: Comprehensive benefits package from day one Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise. PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program. Apply for this job * indicates a required field First Name * Last Name * Preferred First Name Email * Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website Do you now, or in the future, require sponsorship to work for PagerDuty? * Select. While we offer workplace flexibility, we are currently unable to employ candidates residing in select provinces or states (see below).Do you reside in one of these regions? * Select. PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Are you located within a reasonable commute to our San Francisco office? * Select. Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in PagerDuty’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. 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If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at . How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status Select. 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IT Analyst II-Incident Management
Posted 6 days ago
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Job Description
The IT Analyst is responsible for helping business partners implement technology solutions by determining the requirements of a business unit, project, initiative, or program, and assisting teams in translating these requirements into user stories and features. The IT Analyst provides general analytical support across projects, initiatives, and business units, as well as the entire organization, and understands key business processes, key business drivers, short and long-term strategy, and related technologies. During development, the IT Analyst deals with issues and questions and provides support in implementing required changes. Additionally, the IT Analyst participates in planning and supports quality efforts.
- Align technology solutions with business strategies comprised of moderate to complex business processes.
- Work with business unit managers, project managers, agile teams, and business stakeholders to identify and capture business problems and non-functional requirements.
- Clearly communicates the organization's options through the business case making full use of external research and industry-specific trends.
- Develop materials and present results from pulled reports.
- Translate business requirements and user stories into functionality and features.
- Aid team in performing technological assessments and assist in developing recommendations based on business relevance, appropriate timing, and deployment.
- Develop recommendations for resolution of problems and review recommendations with team.
- Work closely with developers and end users to ensure technical compatibility and user satisfaction.
- Assist in agenda setting and project prioritization efforts for planning sessions.
- Serve as a key partner with business units, identify requirements and facilitate and manage requirements and user story discovery sessions and drive the development of session documentation.
- Collaborate with team on systems and process automation planning to align with industry best practices and meet business / IT needs.
- Coach employees to make use of technology and information when necessary.
- Bachelor's degree preferred. Or equivalent work experience.
- Four (4) to six (6) years of relevant system solution development, testing and implementation work experience required.
- In-depth knowledge of business operations, systems requirements, development methodologies, and IT processes and technologies.
- Requires technical, analytical, and interpersonal skills.
- Familiarity with standard and emerging IT processes, tools, and frameworks.
- In-depth knowledge of the insurance industry (e.g., members, eligibility, claims, etc.).
- Experience in eliciting requirements and performing testing.
- Knowledge of Agile, DevSecOps, and Design Thinking Methodologies.
- Experience translating customer journeys into user stories.
- Knowledge of information gathering, planning, and organizing methods and principles.
- Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools.
- The ability to influence stakeholders and work closely with them to determine acceptable solutions.
- Fundamental analytical and conceptual thinking skills.
- Excellent planning, organizational, and time management skills.
- Strong written and verbal communication skills including technical writing skills.
- Ability to conduct research into a wide range of computing issues as required.
- Ability to absorb and retain information quickly, specifically complex technical information.
- Good understanding of the organization's goals and objectives.
- Enthusiasm for working with technical teams producing complex solutions.
- Applies original thinking to produce new ideas and innovate.
- Desired technical skills Systems Development Life Cycle (SDLC), Structured Query Language (SQL), Quality Assurance (QA), Requirements Gathering, Functional Specifications, and Advanced Analysis.
- Other related skills and/or abilities may be required to perform this job.
Director of Major Incident Management
Posted 20 days ago
Job Viewed
Job Description
Are you ready to lead and transform the way we handle critical technology incidents? At Thomson Reuters, we pride ourselves on being at the forefront of innovation and excellence in the technology sector.
We are seeking a dynamic and strategic leader to join our team as the Director of Major Incident Management. In thissenior leadership role, you will be responsible for overseeing the resolution of the most critical and high-impact technology incidents across the enterprise and lead a regional Major Incident Management (MIM) team, ensuring operational excellence, stakeholder alignment, and continuous improvement in incident response.
The role demands a strategic mindset, operational rigor, and exceptional communication skills to manage cross-functional teams and executive-level stakeholders under pressure.
About the Role
In this opportunity asDirector of Major Incident Management, you will:
Direct and develop a regional Major Incident Management (MIM) team, fostering a high-performance culture and operational discipline.
Build and maintain strong relationships with senior technology leaders, business stakeholders, and third-party vendors to ensure alignment and transparency during incident resolution.
Ensure compliance with Major Incident Management policies, including incident declaration, escalation protocols, communication cadence, and post-incident reviews.
Drive service improvement initiatives, root cause analysis follow-ups, and lessons learned sessions to enhance the maturity of the Major Incident Management practice.
Partner with other regional Major Incident Management leads to ensure global consistency and seamless handovers across shifts.
Communicate effectively with executive leadership under pressure, providing clear and concise updates on incident status and resolution efforts.
About You
You're a fit for the role of Director of Major Incident Management if your background includes:
Proven experience in managing high-severity technology incidents in a global enterprise environment.
Strong leadership and people management skills, with a track record of leading geographically dispersed teams.
Deep understanding of ITIL-based incident management practices and enterprise service management tools (e.g., ServiceNow).
Exceptional communication and stakeholder management skills, including the ability to brief executive leadership under pressure.
Analytical mindset with a focus on metrics and continuous improvement.
Experience working with engineering, infrastructure, and application support teams across complex technology landscapes.
Ability to drive service improvement initiatives, conduct root cause analysis follow-ups, and facilitate lessons learned sessions.
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What's in it For You?
Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
For any eligible US locations, unless otherwise noted, the base compensation range for this role is $154,000 - $286,000.
This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.
Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on thomsonreuters.com.