2,179 Incident Management jobs in the United States

The Incident Management Specialist is responsible for assisting the Incident Management Coordinator to oversee the safety and welfare concerns of the people we support including allegations of neglect or abuse, financial exploitation and errors in care provided, as per OPWDD Part 624 and 625 regulations.

Essential Job Functions:

• Investigates incidents and allegations of abuse as per Part 624 regulations and completes all necessary documents and follow up requirements.
• Conduct investigations as needed regarding incidents relating to Corporate Compliance, Code of Conduct and HIPAA laws and regulations.
• Supports the Incident Management Coordinator with reporting, documentation, and training for both internal and Justice Center investigations.
• Assists to facilitate compliance and the timely maintenance of IRMA (Incident Report and Management Application) RIA (Restrictive Intervention Application) application within IRMA, and the Justice Center WSIR (Web Submission of Incident Report).
• Assists with inputting, maintaining and monitoring of incident reporting data management and documentation as per Parts 624 & 625 (in tandem with OPWDD IRMA, Justice Center, WISR online tools).
• Assists to facilitate the timely implementation of corrective action plans relating to incidents and allegations.
• Gathers data for inputting and trending and participates in compliance monitoring
• Assists with preparing data for incident trends, reporting and follow up.
• Assists with insuring appropriate documents are in place for ICC and HRC.
• Must be an OPWDD approved investigator and able to conduct initial internal investigations for all incidents involving the Justice Center.
• Facilitates that Opengate's programs conform to Opengate's policies and procedures.
• Facilitates that Opengate's programs follow federal and state governmental regulations and policies.
• Performs targeted audits as directed.
• Assists departments in the development of Plans of Corrections as directed.
• Monitors that the interests of the residents are being pursued and that their rights are being protected.
• Input & monitor investigatory updates/ uploads into the state incident management system and communicate them to the state agency.
• Data compilation, review, analysis and reporting for routine and special projects/initiatives.
• Participates on committees as assigned.
• Demonstrates knowledge of and loyalty to the Opengate, Inc. mission, vision, and values.
• Follows federal, state and local governmental regulatory guidelines pertaining to a safe, healthy and clean work environment, reporting health and safety concerns to the supervisor.
• Identify and report any substantial Compliance Risks to the CCO or CEO.
• Other duties as assigned.

Qualifications:

• High School diploma required, associate's degree in human or social services preferred.
• Minimum of 2 years of compliance/quality improvement, utilization or program review, and/or administrative experience.
• Knowledge of state and federal regulations as they pertain to Health Care Providers and operators of OPWDD services and the New York State Justice Center.
• Minimum of 3 years of experience with OPWDD systems such as WSIR, IRMA, etc.
• Strong organizational, written and verbal communication skills.
• Strong computer skills and capacity to navigate and enhance proficiency in software systems as needed. Working knowledge of MS Word, Excel, and PowerPoint required.

Physical Requirements:

This position operates in a professional office environment. The role routinely uses standard office equipment and requires the ability lift, push and pull in order to perform general office duties such as filing. This would require the ability to move files, open filing cabinets and bend or stand as necessary.

Hourly Rate: $28.00 - $30.00 Compensation will be commensurate with job qualifications and work experience

Opengate is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally-recognized basis including, but not limited to: veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, creed, national origin, ancestry, age, marital status, domestic or civil union partnership status, affectional or sexual orientation, gender identity, genetic information, transgender status, predisposing genetic characteristics, familial status, education, domestic violence victim status, or any other characteristic protected under federal, state, or local law. The Company promotes inclusion and acceptance of all protected classes.

In order to promote and maintain a community culture, employees hired to work at Opengate must legally reside and perform their work in the state of New York, New Jersey, Connecticut, or Pennsylvania.

**_This position follows our hybrid workstyle policy: Expected to be in a Raymond James office location a minimum of 10-12 days a month._**
**_Please note: This role is not eligible for Work Visa sponsorship, either currently or in the future._**
**Key Responsibilities:**
+ Lead and facilitate technical and management bridge calls during major incidents; assign tasks and distribute post-incident reports.
+ Deliver timely and clear communications to stakeholders, including executive-level updates.
+ Confidently guide high-priority incidents to resolution, making critical decisions when necessary.
+ Provide real-time updates on infrastructure issues and recovery actions.
+ Ensure enterprise-wide alignment in IT incident response and investment decisions.
+ Analyze incident trends, categorization, and resolution metrics to identify patterns and improvement opportunities.
+ Collaborate with Problem Management to implement cost-saving and efficiency initiatives.
+ Drive service improvement efforts to enhance incident handling and resolution consistency.
+ Conduct technical analysis of recurring or high-impact incidents.
+ Manage scheduling, on-call rotations, and escalation protocols for the Incident Management team.
+ Champion continuous improvement of the Incident Management process.
+ Inspire and develop team members through leadership and mentorship.
+ Serve as the single point of accountability for service restoration during incidents.
+ Perform other duties as assigned.
**Qualifications:**
+ Minimum of 5 years of relevant experience.
+ Flexibility to work non-standard hours, including nights, weekends, and on-call shifts.
+ Experience with ServiceNow or similar ITSM platforms preferred.
+ Strong knowledge of incident management practices and enterprise IT infrastructure.
+ Familiarity with technology operations in financial services is highly desirable.
**Certifications:**
+ ITIL Foundation v3 certification preferred.
**Core Competencies:**
+ **Analytical Thinking:** Ability to identify issues, interpret data, and draw actionable conclusions.
+ **Communication:** Skilled in conveying complex information clearly to diverse audiences.
+ **Decision-Making:** Capable of making sound judgments under pressure.
+ **Technical Expertise:** Maintains up-to-date knowledge of relevant technologies and practices.
+ **Relationship Building:** Fosters collaboration across teams to achieve shared goals.
+ **Client Focus:** Prioritizes internal and external client needs in all actions.
+ **Leadership:** Leads by example, motivates others, and takes full ownership of team outcomes.

Title: Technical Project Manager - Incident Management
Location: Remote

Ekman Associates is a management consulting firm that specializes in developing business, digital, and technology strategy, delivering solutions, and addressing human resource demands.

Summary:
The main function of a Technical Program Manager focused on Incident Management is to provide successful definition, implementation and delivery of complex technical programs that require cross-functional collaboration and technical domain knowledge.

Responsibilities:

• Build and Lead cross-functional programs to deliver end-to-end solutions in partnership with enterprise infrastructure and networking engineering teams which solve various problems in technical and business domains (infrastructure/systems reliability, disaster recovery, business continuity, incident management, etc.)
• Program-level strategic planning, interaction with executive level management, complex issue resolution, excellent communications and team building skills.
• Oversight of project scope definition and management, requirements gathering and documentation, time estimating, project schedule development and tracking, project budget management, project status reporting, issue and risk management, contingency planning, customer interaction, and communications across multiple organizational levels.
• Incident Management responsibilities
  • ssist with incident response case management, including fact finding and investigations, follow-up and tracking of incident mitigation, ensuring the appropriate documentation of incidents
  • Manage the weekly and monthly reviews scheduling / coordination while ensuring the leads presenting and managing the reviews are notified, prepared and confirmed for attendance
  • Continually improve the efficiency and effectiveness of the incident response process and associated documentation.
  • Track action items and tasks assigned to leads during the weekly reviews and follow up on completions
  • Compile and produce regular and ad-hoc reports on incidents trends, insights and progress

Qualifications:

• Bachelor's degree in a technical field such as computer science, computer engineering or related field required. MBA or other related advanced degree preferred.
• PMP, PMI or CSM certification
• Proven ability to learn business processes quickly and to work well with business partners at different levels within the organization
• Technical domain knowledge distributed systems & infrastructure, scalable systems, reliability, resiliency, and disaster recovery
• Project scheduling & tracking, customer interaction and management, implementation planning in large organizations
• Demonstrated ability to be flexible/ adaptable in exercising judgment in a changing environment and to manage competing priorities
• Proven ability to learn business processes quickly and to work well with business partners at different levels within the organization
• Experience delivering technology and business application solutions in a large-scale, multi-platform systems environment
• Experience with software development lifecycle
• Self-starter with the ability to drive the successful definition, implementation and delivery of complex programs that require cross-functional collaboration and interdependencies across a group of projects and/or related activities.
• bility to communicate effectively across multiple organizational levels
• Practical experience working with Incident Management and Program management processes and organizations
• Proven ability to learn business processes quickly and to work well with business partners at different levels within the organization
• Excellent and proven experience in data analysis, analytics, trends and associated data query languages and tools

Qualified Candidates Only : If you wish to learn more about this opportunity and additional qualifications/responsibilities, please submit your resume . To learn more about Ekman Associates, Inc. please visit our website at

**_Welcome to Warner Bros. Discovery. the stuff dreams are made of._**
**Who We Are.**
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the _creators_ bringing them to your living rooms and the _dreamers_ creating what's next.
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
**Your New Role.**
The Lead, Incident Management Process will play a pivotal role within the Enterprise Service Management (ESM) office, overseeing the incident management process. This role is essential for ensuring the effective resolution of incidents to minimize impact on business operations through the design, implementation, and continual improvement of the incident management process. The position will be based in Atlanta.
As a key leader in the IT Service Management (ITSM) function, the Lead will partner with cross-functional teams, including ServiceNow platform owners, other ITSM process leads, and Product Management, to ensure the incident management process is tightly aligned with enterprise service strategies and platform capabilities. The role demands deep experience in ITSM process design, strong governance acumen, and a passion for continuous improvement.
The ideal candidate will have a proven track record in driving incident management excellence, improving user experience, enhancing operational efficiency, and aligning service management with ITIL and business best practices.
**Your Role Accountabilities.**
Incident Management
+ Own and manage the end-to-end incident management and major incident processes across the enterprise, ensuring alignment with ITIL best practices and organizational goals.
+ Participate in the design, implementation, and evolution of incident workflows and configurations that deliver consistent, timely, and effective issue resolution.
+ Collaborate with the other ITSM process leads to ensure incident management process alignment with the broader service management objectives.
+ Ensure incident management practices support varying incident severities and priorities, while balancing efficiency with appropriate governance.
Process Optimization
+ Establish robust governance forums and process KPIs to monitor usage, compliance, and performance of the incident management and major incident management processes.
+ Identify and lead initiatives to streamline workflows, remove bottlenecks, reduce incident resolution time, and improve overall process quality.
+ Leverage data and analytics to assess performance, uncover trends, and drive data-informed decisions that elevate process maturity and efficiency.
+ Implement best practices and automation strategies using the ServiceNow platform to enhance self-service capabilities and reduce manual effort.
Stakeholder Engagement
+ Act as the primary liaison for the incident management and major incident processes, collaborating closely with IT operations teams, business units, and process owners across the service management landscape.
+ Partner with Product Management to support backlog grooming, sprint planning, and story prioritization related to incident management capabilities and enhancements.
+ Build strong relationships with platform, compliance, risk, and operations stakeholders to ensure process alignment with technical architecture, policy, and business needs.
+ Communicate process strategy, progress, and value to a broad audience, securing buy-in from senior leadership and delivery teams.
Continuous Improvement
+ Drive a culture of continuous improvement by regularly assessing process health, gathering stakeholder feedback, and applying lessons learned.
+ Stay abreast of industry trends, ITSM/ITOM/ITAM best practices, and emerging ServiceNow features that can be leveraged to modernize incident management.
+ Lead periodic reviews and health checks of the process to ensure effectiveness, scalability, and relevance in a changing technology and business landscape.
+ Coach teams on process best practices, compliance expectations, and the effective use of incident management tools and reports.
**Qualifications & Experiences.**
+ 6+ years of professional experience in IT Service Management, with a strong focus on process analysis, optimization, and documentation.
+ In-depth knowledge of ITIL practices, particularly incident management and major incident management, and demonstrated experience applying them in large-scale enterprise environments.
+ Hands-on experience working with ServiceNow required, including reporting, dashboard creation, and ITSM module familiarity (Incident, Change, Problem, Knowledge, CMDB, etc.).
+ Experience in developing and maintaining process documentation, workflow diagrams, and training materials.
+ Strong problem-solving skills and the ability to optimize complex processes.
+ Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
+ Bachelor's degree in Information Technology, Business Administration, or related field.
Not Required but preferred experience:
+ ITIL v4 Foundation certification (higher-level certifications such as Managing Professional are a plus).
+ Experience supporting global or enterprise-level service delivery organizations.
+ Experience working in Agile or hybrid work environments.
**How We Get Things Done.**
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
**Championing Inclusion at WBD**
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.
If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page ( for instructions to submit your request.

**Innovate here. And see your ideas come to life.**
It's an exciting time to work in tech at Edward Jones. We are making massive investments in emerging technologies to improve how we work with our clients and with each other. Relationships are the focus of our business model. And working in Technology here means using your skills to build, deliver and maintain the technologies that enable us to deepen and support those relationships. The best part? We develop and create our own industry-leading solutions internally. And you can be a part of it. Working with emerging new technologies. Creating platforms, programs and experiences that change how we work together - and support our client-first focus. Changing the future of our firm, the industry and the advisor-client relationship.
**Job Overview**
**Position Schedule:** Full-Time
This job posting is anticipated to remain open for 30 days, from 06-Oct-2025. The posting may close early due to the volume of applicants.
**Team Overview**
As a Major Incident Manager, you will be responsible for leading and managing the technical resolution for all Major impacting incidents at Edward Jones. The Major Incident manager is both technically competent and also business focused to ensure every major incident is being worked with the appropriate urgency and priority. The ideal candidate should be able to execute an array of tasks within a short timeframe and ensure that focus at all times remains at mitigating all incidents in an expedited manner. The role will require work outside of normal business hours (weekend shifts, holidays & evenings) as needed.
**What You'll Do:**
As a Major Incident Manager, you will be responsible for, but not limited to:
+ Validate all proposed major incidents to determine impact on business operations and IT services
+ Drive all major Incidents to resolution and ensure accurate and timely communications throughout the incident lifecycle
+ Ensure that the correct technical or business resources are engaged and working on the resolution for all major incidents and identify when escalations are required to ensure timely mitigation of all incidents
+ Ensure the Major Incident procedures and process are followed, and all postmortems are created to capture key details for leadership and the problem management team
+ Capture and document a timeline of all key events through the technical call
+ Craft and publish branch communications describing the current outage and impacts expected
+ Manage and drive technical call to ensure updates are provided and key details are communicated when necessary
+ Identify workstreams and capture outcomes via incident tasks within ServiceNow
Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page ( .
**Hiring Minimum:** $84100
**Hiring Maximum:** $
Read More About Job Overview
**Skills/Requirements**
**What Experience You'll Need:**
+ Bachelor's degree in Computer Science, IT, MIS, or related field; or equivalent work experience
+ 3-5 years of relevant experience
+ Excellent communication skills, both verbal and written
+ Experience supporting and managing technical calls, and demonstrated ability to work in a fast pace highly dynamic environment
+ Ability to communicate confidently and clearly on technical calls, and provide updates to all levels of leadership to help drive critical decisions
+ Ability to provide concise and clearly updates to Digital leaders and General Partners
+ Ability to remain calm, think clearly, and lead a large group of resources in stressful situations
**What Could Set You Apart:**
+ Extensive professional experience in incident management and understanding of incident management best practices and skills
+ Proven organizational skills to successfully lead and influence cross-functional teams without a direct line of authority
+ Experience working with monitoring tools such as, Dynatrace, Splunk, Grafana
+ Experience working in the financial services industry or other similar, highly regulated environment
+ ITIL Foundations certification is a plus
+ Experience working in the ServiceNow Platform
+ Understanding of other ITIL practices and how they integrate (Problem Management, Event Management, Incident Management, Change Management, Continuous Service Improvement).
**Current INTERNAL home-based associates:** While this role is posted as hybrid, **if selected and accepted, you may retain your home-based status** . Edward Jones intends in good faith to continue offering the role as home-based, though future business or regulatory needs may require on-site work.
Read More About Skills/Requirements
**Awards & Accolades**
At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.
Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones ( out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones ( More About Awards & Accolades
**About Us**
Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.
Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.
People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.
View our Purpose, Inclusion and Citizenship Report ( .
¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
#LI-HO

Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers' most demanding challenges. Our capabilities include cyber space operations, cyber defense and resiliency, vulnerability research, ubiquitous technical surveillance, data intelligence, lifecycle mission enablement, and software modernization. Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the intelligence community, defense, civil, and commercial markets.
Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers' most demanding challenges. Our capabilities include cyber space operations, cyber defense and resiliency, vulnerability research, ubiquitous technical surveillance, data intelligence, lifecycle mission enablement, and software modernization. Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the intelligence community, defense, civil, and commercial markets.
Nightwing is supporting a U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution. Contract personnel perform investigations to characterize of the severity of breaches, develop mitigation plans, and assist with the restoration of services. Nightwing is seeking a Cyber Incident Manager to support this critical customer mission.
**Responsibilities:**
- Correlating incident data to identify specific trends in reported incidents
- Recommending defense in depth principles and practices (i.e. Defense in Multiple Places, layered defenses, security robustness, etc.)
- Performing Computer Network Defense incident triage to include determining scope, urgency, and potential impact
- Researching and compiling known resolution steps or workarounds to enable mitigation of potential Computer Network Defense incidents within the enterprise
- Applying cybersecurity concepts to the detection and defense of intrusions into small, and large-scale IT networks, and conduct cursory analysis of log data
- Monitoring external data sources to maintain currency of Computer Network Defense threat condition and determine which security issues may have an impact on the enterprise
- Identifying the cause of an incident and recognizing the key elements to ask external entities when learning the background and potential infection vector of an incident,
- Receiving and analyzing network alerts from various sources within the enterprise and determine possible causes of such alerts
- Tracking and documenting Computer Network Defense (CND) incidents from initial detection through final resolution, and work with other components within the organization to obtain and coordinate information pertaining to ongoing incidents
- Limited candidates may be hired for shift work; assigned to set schedules, triaging and researching incidents for Indicators of Compromise (IOCs), escalating to specialized analysts
**Required Skills:**
- U.S. Citizenship
- Must have an active TS/SCI clearance
- Must be able to obtain DHS Suitability
- 5+ years of directly relevant experience in cyber incident management or cybersecurity operations
- Knowledge of incident response and handling methodologies
- Having close familiarity with NIST 800-62 (latest revision), and FISMA standards as they pertain to reporting incidents
- Ability to prioritize incidents, investigate and describe tactics used in phishing campaigns, as well as recognize gaps in incident reporting
- Knowledge of general attack stages (e.g., foot printing and scanning, enumeration, gaining access, escalation of privileges, maintaining access, network exploitation, covering tracks, etc.)
- Skill in recognizing and categorizing types of vulnerabilities and associated attacks
- Knowledge of basic system administration and operating system hardening techniques, Computer Network Defense policies, procedures, and regulations
- Knowledge of different operational threat environments (e.g., first generation (script kiddies), second generation (non nation-state sponsored), and third generation (nation-state sponsored))
- Knowledge of system and application security threats and attack methods (e.g., buffer overflow, mobile code, cross-site scripting, PL/SQL and injections, race conditions, covert channel, replay, return- oriented attacks, and malicious code)
**Desired Skills:**
- Knowledge of different operational threat environments (e.g., first generation (script kiddies), second generation (non nation-state sponsored), and third generation (nation-state sponsored))
- Knowledge of system and application security threats and attack methods (e.g., buffer overflow, mobile code, cross-site scripting, PL/SQL and injections, race conditions, covert channel, replay, return- oriented attacks, and malicious code)
**Required Education:**
BS Incident Management, Operations Management, Cybersecurity or related degree. HS Diploma with 7-9 incident management or cyber security experience
**Desired Certifications:**
GCIH, GCFA GISP, GCED, CCFP or CISSP
Arlington, VA
Previously part of a leading Fortune 100 company and headquartered in Dulles, VA; Nightwing became independent in 2024 but continues to support the nation's most mission impactful initiatives.
When we formed Nightwing, we brought a deep set of credentials and an unfaltering commitment to the mission. For over four decades, our team has been providing some of the world's most technically advanced full-spectrum cyber, data operations, systems integration and intelligence support services to the U.S. government on its most important missions.
At Nightwing, we value collaboration and teamwork. You'll have the opportunity to work alongside talented individuals who are passionate about what they do. Together, we'll leverage our collective expertise to drive innovation, solve complex problems, and deliver exceptional results for our clients.
Thank you for considering joining us as we embark on this new journey and shape the future of cybersecurity and intelligence together as part of the Nightwing team.
_At Nightwing, we value collaboration and teamwork. You'll have the opportunity to work alongside talented individuals who are passionate about what they do. Together, we'll leverage our collective expertise to drive innovation, solve complex problems, and deliver exceptional results for our clients._
_Thank you for considering joining us as we embark on this new journey and shape the future of cybersecurity and intelligence together as part of the Nightwing team._
_Nightwing is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class._

Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers' most demanding challenges. Our capabilities include cyber space operations, cyber defense and resiliency, vulnerability research, ubiquitous technical surveillance, data intelligence, lifecycle mission enablement, and software modernization. Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the intelligence community, defense, civil, and commercial markets.
Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers' most demanding challenges. Our capabilities include cyber space operations, cyber defense and resiliency, vulnerability research, ubiquitous technical surveillance, data intelligence, lifecycle mission enablement, and software modernization. Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the intelligence community, defense, civil, and commercial markets.
Nightwing is supporting a U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution. Contract personnel perform investigations to characterize of the severity of breaches, develop mitigation plans, and assist with the restoration of services. Nightwing is seeking a Cyber Threat Analyst to support this critical customer mission.
**Responsibilities:**
- Researching and compiling known resolution steps or workarounds to enable mitigation of potential Computer Network Defense incidents within the enterprise
- Applying knowledge of the tactics, techniques, and procedures of various criminal, insider, hacktivist, and nation state threat actors to identify and validate threats
- Applying cybersecurity concepts to the detection and defense of intrusions into small, and large-scale IT networks, and conduct cursory analysis of log data
- Conducting cursory analysis of log data
- Identifying the cause of an incident and recognizing the key elements to ask external entities when learning the background and potential infection vector of an incident
- Tracking and documenting Computer Network Defense (CND) incidents from initial detection through final resolution
- Working with other components within the organization to obtain and coordinate information pertaining to ongoing incidents.
- Limited candidates may be hired for shift work; assigned to set schedules, triaging and researching incidents for Indicators of Compromise (IOCs), escalating to specialized analysts
**Required Skills:**
- U.S. Citizenship
- Must have an active TS/SCI clearance
- Must be able to obtain DHS Suitability
- 2+ years of directly relevant experience in cyber incident management or cybersecurity operations
- Knowledge of incident response and handling methodologies
- Knowledge of the NCCIC National Cyber Incident Scoring System to be able to prioritize triaging of incident
- Knowledge of general attack stages (e.g., foot printing and scanning, enumeration, gaining access, escalation of privileges, maintaining access, network exploitation, covering tracks, etc.)
- Skill in recognizing and categorizing types of vulnerabilities and associated attacks
- Knowledge of basic system administration and operating system hardening techniques
- Knowledge of Computer Network Defense policies, procedures, and regulations
- Knowledge of different operational threat environments (e.g., first generation (script kiddies), second generation (non nation-state sponsored), and third generation (nation-state sponsored))
- Knowledge of system and application security threats and attack methods (e.g., buffer overflow, mobile code, cross-site scripting, PL/SQL and injections, race conditions, covert channel, replay, return- oriented attacks, and malicious code)
- Must be able to work collaboratively across physical locations
**Desired Skills:**
- Knowledge of basic system administration and operating system hardening techniques
- Knowledge of Computer Network Defense policies, procedures, and regulations
- Knowledge of different operational threat environments (e.g., first generation (script kiddies), second generation (non nation-state sponsored), and third generation (nation-state sponsored))
- Knowledge of system and application security threats and attack methods (e.g., buffer overflow, mobile code, cross-site scripting, PL/SQL and injections, race conditions, covert channel, replay, return- oriented attacks, and malicious code)
**Required Education:**
BS Incident Management, Operations Management, Cybersecurity or related degree. HS Diploma with 4-6 years of incident management or cyber security experience.
**Desired Certifications:**
GCIH, GCFA GISP, GCED, CCFP or CISSP
Arlington, VA
Previously part of a leading Fortune 100 company and headquartered in Dulles, VA; Nightwing became independent in 2024 but continues to support the nation's most mission impactful initiatives.
When we formed Nightwing, we brought a deep set of credentials and an unfaltering commitment to the mission. For over four decades, our team has been providing some of the world's most technically advanced full-spectrum cyber, data operations, systems integration and intelligence support services to the U.S. government on its most important missions.
At Nightwing, we value collaboration and teamwork. You'll have the opportunity to work alongside talented individuals who are passionate about what they do. Together, we'll leverage our collective expertise to drive innovation, solve complex problems, and deliver exceptional results for our clients.
Thank you for considering joining us as we embark on this new journey and shape the future of cybersecurity and intelligence together as part of the Nightwing team.
_At Nightwing, we value collaboration and teamwork. You'll have the opportunity to work alongside talented individuals who are passionate about what they do. Together, we'll leverage our collective expertise to drive innovation, solve complex problems, and deliver exceptional results for our clients._
_Thank you for considering joining us as we embark on this new journey and shape the future of cybersecurity and intelligence together as part of the Nightwing team._
_Nightwing is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class._

**Job Description:**
This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission.
Our National Security Team supports the intelligence community, providing, operating, and assuring critical voice, video
and collaboration services for the full spectrum of operations.
**AT&T has an opening for an Incident Manager:** To oversee all aspects of the incident management process, from evaluation to resolution. An Incident Manager records all issues and helps to design ways to prevent similar problems in the future. They will manage technical support teams, create procedures to deal with problems and develop solutions.
**The job duties of the Incident Manager are as follows:**
+ Analysis and reporting of incident trend data to identify and eliminate root causes.
+ Initiating actions to fix potential interruptions to service identified during proactive and trending analysis of the IT systems and infrastructure.
+ Production of statistics and reports to demonstrate where possible repeat incidents are occurring across the organization and manage issues through to resolution.
+ Assisting with diagnosis of faults and determining whether new incidents are related to known errors or existing problem records.
+ Facilitating and coordinating technical meetings.
+ Facilitating postmortem investigations into high impact results.
+ Providing governance for root cause analysis between technical teams.
+ Production of statistics and reports to demonstrate performance of the Incident and Problem Management process.
+ Create and submit knowledge articles.
+ Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible.
+ Assign Incidents to appropriate Tier 2 Support Group.
+ Keep Incident tickets updated with a current status at agreed intervals.
+ Document troubleshooting steps and service restoration details.
+ Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.).
+ Monitor the Incidents and manage workload in their respective queues to ensure that Service Level Agreement and Operational Level Agreement are respected.
+ Verify resolution with users and resolve Incidents in ITSM tool.
+ Escalate Major Incidents to the appropriate T2/3 Support Groups.
+ Point of contact for all Major Incidents.
+ Owns all Incidents throughout the lifecycle.
+ Work to be performed in Springfield, VA.
**Required Clearance:** TS/SCI with polygraph. (#ts/sci) (#polygraph)
**Required Qualifications:** Candidate must have 10 years of experience that can be a combination of work history and education. (NOTE:This equates to a doctorate and 3 years, master's and 4 years, bachelor's and 6 years, associates and 8 years or HS diploma and 10 years). Additional required qualifications include: Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2.
**Ready to join our team? Apply today!**
**Our Incident Management (ND II) (Government) earns between $79,300 - $130,000 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.**
**Joining our team comes with amazing perks and benefits:**
**Medical/Dental/Vision coverage**
**401(k) plan**
**Tuition reimbursement program**
**Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) *Pro-rated when working less than 40 hrs/wk.**
**Paid Parental Leave**
**Paid Caregiver Leave**
**Additional sick leave beyond what state and local law require may be available but is unprotected · Adoption Reimbursement**
**Disability Benefits (short term and long term)**
**Life and Accidental Death Insurance**
**Supplemental benefit programs: critical illness/accident hospital indemnity/group legal**
**Employee Assistance Programs (EAP)**
**Extensive employee wellness programs**
**Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone**
**Weekly Hours:**
40
**Time Type:**
Regular
**Location:**
Chantilly, Virginia
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status

**Job Description:**
This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission.
Our National Security Team supports the intelligence community, providing, operating, and assuring critical voice, video
and collaboration services for the full spectrum of operations.
**AT&T has an opening for an Incident Manager:** To oversee all aspects of the incident management process, from evaluation to resolution. An Incident Manager records all issues and helps to design ways to prevent similar problems in the future. They will manage technical support teams, create procedures to deal with problems and develop solutions.
**The job duties of the Incident Manager are as follows:**
+ Analysis and reporting of incident trend data to identify and eliminate root causes.
+ Initiating actions to fix potential interruptions to service identified during proactive and trending analysis of the IT systems and infrastructure.
+ Production of statistics and reports to demonstrate where possible repeat incidents are occurring across the organization and manage issues through to resolution.
+ Assisting with diagnosis of faults and determining whether new incidents are related to known errors or existing problem records.
+ Facilitating and coordinating technical meetings.
+ Facilitating postmortem investigations into high impact results.
+ Providing governance for root cause analysis between technical teams.
+ Production of statistics and reports to demonstrate performance of the Incident and Problem Management process.
+ Create and submit knowledge articles.
+ Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible.
+ Assign Incidents to appropriate Tier 2 Support Group.
+ Keep Incident tickets updated with a current status at agreed intervals.
+ Document troubleshooting steps and service restoration details.
+ Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.).
+ Monitor the Incidents and manage workload in their respective queues to ensure that Service Level Agreement and Operational Level Agreement are respected.
+ Verify resolution with users and resolve Incidents in ITSM tool.
+ Escalate Major Incidents to the appropriate T2/3 Support Groups.
+ Point of contact for all Major Incidents.
+ Owns all Incidents throughout the lifecycle.
+ Work to be performed in Springfield, VA.
**Required Clearance:** TS/SCI with polygraph. (#ts/sci) (#polygraph)
**Required Qualifications:** Candidate must have 10 years of experience that can be a combination of work history and education. (NOTE:This equates to a doctorate and 3 years, master's and 4 years, bachelor's and 6 years, associates and 8 years or HS diploma and 10 years). Additional required qualifications include: Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2.
**Ready to join our team? Apply today!**
**Our Incident Management (ND II) (Government) earns between $79,300 - $130,000 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.**
**Joining our team comes with amazing perks and benefits:**
**Medical/Dental/Vision coverage**
**401(k) plan**
**Tuition reimbursement program**
**Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) *Pro-rated when working less than 40 hrs/wk.**
**Paid Parental Leave**
**Paid Caregiver Leave**
**Additional sick leave beyond what state and local law require may be available but is unprotected · Adoption Reimbursement**
**Disability Benefits (short term and long term)**
**Life and Accidental Death Insurance**
**Supplemental benefit programs: critical illness/accident hospital indemnity/group legal**
**Employee Assistance Programs (EAP)**
**Extensive employee wellness programs**
**Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone**
**Weekly Hours:**
40
**Time Type:**
Regular
**Location:**
Chantilly, Virginia
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status