141 Industrial Engineering jobs in Columbus

What Makes a Honda, is Who makes a Honda

Honda has a clear vision for the future, and it’s a joyful one.  We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. 

 At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success.  We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda’s, we want you to join our team to Bring the Future!

Location

Raymond,OH
 
Job Purpose

Develop the North America Quality Management System (QMS) including identification/resolution of business practice concerns, assuring compliance to ISO9001, and assuring compliance to government Conformity of Production (CoP) requirements. 
 
Key Accountabilities

• As a regional function, develop, maintain, and assure adherence to the North American Quality Management System (QMS) through leadership of the Regional Quality Standardization committee.
• Identify and resolve issues to improve business practices involving QMS compliance by leading working groups with QMS representatives and subject matter experts.
• Integrate requirements for improvements from internal sources such as ISO9001 compliance audits, risk assessments, and regular PDCA, as well as external sources such as normal warranty issues, recalls, government audits and external ISO9001 compliance audits.
• Strategically lead the development of solutions through guided expert recommendations to plant and business unit QMS representatives while building horizontal consensus across all HDMA locations for consistent application. 
• Build consensus with all levels of management in the North American factories and business units to determine how to change business operations to improve quality.
• Good understanding of Global Honda Quality Standards (GHQS) and how they apply to North America.
• Develop clear QMS supplements, standards and procedures.
• Compliance with ISO9001
• Lead auditor for ISO9001 internal audits and support external audits.  
• Negotiate with auditors on technical merits of C/M ideas.
• Create analysis reports.
• Lead and direct other departments to investigate/resolve non-conformities.
• Review and confirm effective countermeasures for audit results.
• Compliance with Government Regulation 
• Develop control plans to assure compliance to government Conformity of Production (CoP) requirements for countries requiring CoP or applying UN regulations (EU, China, Russia, Japan, Australia, Mexico, Morocco, Tunisia, etc.).
• Collaborate with factory Assistant Chief Inspecting Engineers (ACIE’s) to implement control plans and prepare for government audits.  
• Lead government audits to allow sale of our products in countries requiring CoP.
• Develop countermeasures to identified Gov't Regulation conformity concerns using Honda problem solving methods.
• Regional System Owner / Administration
• Administer and maintain systems required to manage the QMS, audit plans, non-conformities, training, and records (IntellaQuest: ISOQuest, DocuQuest, PeopleQuest, RecordQuest, AuditQuest, etc.).
• Plan and implement improvements with suppliers and Honda IT.

 
Qualifications, Experience, and Skills

• Bachelor’s degree in Engineering; or equivalent and strongly-related experience
• 8+ years of related experience
• Knowledge of Quality Management Systems, ISO9001, and Related Government Regulations.

 Workstyle

• Some remote work is acceptable for this position (hybrid).
• Frequent domestic travel and occasional international travel (Canada, Mexico)
• Expected 10-20 hours of overtime per week as needed.

Benefits and Total Rewards
 
What differentiates Honda and makes us an employer of choice?
 

Total Rewards:

• Competitive base salary
• Overtime compensation
• Annual Bonus
• Associate lease car program with a cost
• Industry leading Benefit Plans (Medical, Dental, Vision)
• Paid time off, including vacation, paid holidays, sick time, personal days
• 401K Plan with company match + additional contribution
• Relocation assistance (if eligible)

 
Career Growth:

• Advancement opportunities
• Career mobility 
• Education reimbursement for continued learning
• Training and Development programs

 
Additional Offerings:

• Wellbeing program
• Community service and engagement programs
• Product programs
• Free drinks onsite

 
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
 

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

Job Summary We are only considering candidates local to the Northfield, IL location at this time. JOB SUMMARY: Audit a broad, global supplier base against FDA regulations, ISO standards, and other applicable global regulatory requirements across the full spectrum of Medline products including sterile products, APIs, raw materials, medical devices, pharmaceuticals, biologics, cosmetics, medical foods, and dietary supplements, as well as contract sterilizers and laboratories. Perform internal audits of Medline divisions and manufacturing sites. Lead complex, critical, supplier regulatory projects involving cross-functional teams.

What Makes a Honda, is Who makes a Honda

Hondahas a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.

At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint."

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda's, we want you to join our team to Bring the Future!

Location

Raymond,OH

Job Purpose

Develop the North America Quality Management System (QMS) including identification/resolution of business practice concerns, assuring compliance to ISO9001, and assuring compliance to government Conformity of Production (CoP) requirements.

Key Accountabilities

• As a regional function, develop, maintain, and assure adherence to the North American Quality Management System (QMS) through leadership of the Regional Quality Standardization committee.
• Identify and resolve issues to improve business practices involving QMS compliance by leading working groups with QMS representatives and subject matter experts.
• Integrate requirements for improvements from internal sources such as ISO9001 compliance audits, risk assessments, and regular PDCA, as well as external sources such as normal warranty issues, recalls, government audits and external ISO9001 compliance audits.
• Strategically lead the development of solutions through guided expert recommendations to plant and business unit QMS representatives while building horizontal consensus across all HDMA locations for consistent application.
• Build consensus with all levels of management in the North American factories and business units to determine how to change business operations to improve quality.
• Good understanding of Global Honda Quality Standards (GHQS) and how they apply to North America.
• Develop clear QMS supplements, standards and procedures.
• Compliance with ISO9001
• Lead auditor for ISO9001 internal audits and support external audits.
• Negotiate with auditors on technical merits of C/M ideas.
• Create analysis reports.
• Lead and direct other departments to investigate/resolve non-conformities.
• Review and confirm effective countermeasures for audit results.
• Compliance with Government Regulation
• Develop control plans to assure compliance to government Conformity of Production (CoP) requirements for countries requiring CoP or applying UN regulations (EU, China, Russia, Japan, Australia, Mexico, Morocco, Tunisia, etc.).
• Collaborate with factory Assistant Chief Inspecting Engineers (ACIE's) to implement control plans and prepare for government audits.
• Lead government audits to allow sale of our products in countries requiring CoP.
• Develop countermeasures to identified Gov't Regulation conformity concerns using Honda problem solving methods.
• Regional System Owner / Administration
• Administer and maintain systems required to manage the QMS, audit plans, non-conformities, training, and records (IntellaQuest: ISOQuest, DocuQuest, PeopleQuest, RecordQuest, AuditQuest, etc.).
• Plan and implement improvements with suppliers and Honda IT.

Qualifications, Experience, and Skills

• Bachelor's degree in Engineering; or equivalent and strongly-related experience
• 8+ years of related experience
• Knowledge of Quality Management Systems, ISO9001, and Related Government Regulations.

Workstyle

• Some remote work is acceptable for this position (hybrid).
• Frequent domestic travel and occasional international travel (Canada, Mexico)
• Expected 10-20 hours of overtime per week as needed.

Benefits and Total Rewards

What differentiates Honda and makes us an employer of choice?

Total Rewards:

• Competitive base salary
• Overtime compensation
• Annual Bonus
• Associate lease car program with a cost
• Industry leading Benefit Plans (Medical, Dental, Vision)
• Paid time off, including vacation, paid holidays, sick time, personal days
• 401K Plan with company match + additional contribution
• Relocation assistance (if eligible)

Career Growth:

• Advancement opportunities
• Career mobility
• Education reimbursement for continued learning
• Training and Development programs

Additional Offerings:

• Wellbeing program
• Community service and engagement programs
• Product programs
• Free drinks onsite

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

We have an exciting and rewarding opportunity for you to take your software engineering career to the next level.

As a Mobile Quality Assurance/Automation Engineer - Software Engineer III at JPMorgan Chase within the Consumer and Community Banking - Digital Technology Team, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives.

Job responsibilities

• Perform testing of system software to ensure quality and functionality
• Plan and coordinate various testing activities to achieve project objectives
• Supervise the creation of test cases and manage the resolution of defects
• Exhibit proven expertise in scrum methodologies, as well as functional, integration, and regression testing
• Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
• Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
• Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
• Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture
• Contributes to software engineering communities of practice and events that explore new and emerging technologies
• Adds to team culture of diversity, opportunity, inclusion, and respect

• Formal training or certification on software engineering concepts and 3+ years applied experience
• Experience with mobile development and emulator packages (e.g., Android SDK, iOS XCode, SWIFT, Appium).
• Exposure to commercial mobile manual/automation test management packages (e.g., Perfecto, Experitest-SeeTest, MobileLabs).
• Experience with development or test automation tools/frameworks (e.g., Cucumber, Selenium Grid, Junit, Jenkins).
• Hands-on practical experience in system design, application development, testing, and operational stability
• Proficient in coding in one or more languages, Swift, Kotlin, or Java
• Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
• Overall knowledge of the Software Development Life Cycle
• Solid understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
• Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)

• Familiarity with modern front-end technologies
• Exposure to cloud technologies

Specialty/Competency: Data, Analytics & AI

Industry/Sector: Not Applicable

Time Type: Full time

Travel Requirements: Up to 80%

At PwC, our people in data and analytics engineering focus on leveraging advanced technologies and techniques to design and develop robust data solutions for clients. They play a crucial role in transforming raw data into actionable insights, enabling informed decision-making and driving business growth.

In data engineering at PwC, you will focus on designing and building data infrastructure and systems to enable efficient data processing and analysis. You will be responsible for developing and implementing data pipelines, data integration, and data transformation solutions.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.

• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.

• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.

• Develop skills outside your comfort zone, and encourage others to do the same.

• Effectively mentor others.

• Use the review of work as an opportunity to deepen the expertise of team members.

• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.

• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

As part of the Data and Analytics Engineering team, you lead the development and implementation of data architecture strategies that align with business needs. As a Manager, you guide and mentor your team, delivering top-quality solutions while leveraging team strengths and managing performance to meet client expectations. You play a crucial role in collaborating with stakeholders, enhancing cloud resources, and embracing technology and innovation to improve data architecture and integration solutions.

Responsibilities

• Lead the design and execution of data architecture strategies that support business objectives

• Mentor and guide team members to deliver exceptional solutions

• Utilize team strengths to manage performance and fulfill client requirements

• Collaborate with stakeholders to enhance cloud resources effectively

• Drive innovation and technology adoption to advance data integration solutions

• Foster a culture of continuous improvement and learning within the team

• Uphold the firm's ethical standards and business conduct

• Implement strategic planning to achieve project success and quality outcomes

What You Must Have

• Bachelor's Degree in Management Information Systems, Computer and Information Science, Systems Engineering, Electrical Engineering, Chemical Engineering, Industrial Engineering, Mathematics, Statistics, or Mathematical Statistics

• 5 years of experience

What Sets You Apart

• Certification in Cloud Platforms (e.g., AWS Certified Solutions Architect, AWS Data Engineer, Google Professional Cloud Architect, GCP Data Engineer Microsoft Certified: Azure Solutions Architect Expert, Azure Data Engineer Associate, Snowflake Core, Snowflake Databricks Data Engineer Associate) is a plus

• Proficient in Python and SQL

• Experience with Docker and containerized deployments

• Skilled in AI techniques enhancing LLMs

• Experience in prompt engineering for LLM optimization

• Implementing data integration solutions using AWS, Azure, GCP

• Utilizing AWS CloudFormation, Azure Resource Manager, Terraform

• Building and deploying DevOps pipelines with cloud services

• Enhancing cloud resources for cost and performance

Learn more about how we work:

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy:

As PwC is an?equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law?

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines:

The salary range for this position is: $99,000 - $232,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link:

#LI-Hybrid

Our Company

At Teradata, we believe that people thrive when empowered with better information. That's why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers and our customers' customers to make better, more confident decisions. The world's top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

What You'll Do

Are you passionate about Mainframes and z/OS? Do you thrive as a key member of an Empowered Team? Join us as a Staff Systems Design Engineer and play a pivotal role in sustaining stable and reliable Mainframe environments in support of Teradata Product testing and certification.

• Install, customize, maintain, and upgrade z/OS including LPARs and commonly used tools and middleware (IBM and 3rd party)

• Manage and automate z/OS administration tasks including security (Ex: RACF), health checks, user access and a virtual tape library

• Serve as a technical lead on Mainframe projects, integrations, and business continuity readiness

• Drive Operational Excellence into environments

• Participate in day-to-day operations using Jira (Ex: incidents, problems, changes, service requests)

• Participate in off-hours support as needed for critical support / incidents

• Participate in periodic off-hour meetings with geographically dispersed team members to ensure success within Engineering Shared Services and related projects

• Propose process improvements for R&D operations that result in reduced processing times, simplified architectures, and/or improve quality / security

• Elicit requirements from stakeholders and cross-functional teams

• Extract data from environments for dashboarding, decision-making and automation

• Create and maintain logical diagrams and support documentation

Who You'll Work With

Engineering Shared Services (ESS) enables product innovation, discovery, and accelerated delivery value through automation and by providing developer tooling, environments and data insights & intelligence to our Product Engineering leaders and teams.

What Makes You a Qualified Candidate

• Bachelor's degree in a Technology or related field

• Minimum of 5-7 years of z/OS systems programmer experience planning, installing, configuring, customizing, maintaining, and integrating the base elements of the OS including the BCP, JES2, TSO/E, ISPF, z/OS UNIX, SMP/E, z/OSMF, HCD, and/or ICSF

• Time management and organizational skills

• Adapts to change with workloads, processes, business needs, and company culture

• Exhibits a mindset for process improvement and automation that results in customer satisfaction and business value

• Drives solutions adoption (From Design to Implementation to User Acceptance)

• Demonstrated Technical Qualifications Supporting highly available mainframe systems for a global user community

• Automating of z/OS operations

• Capacity planning for mainframe hardware and software as well as Business Continuity

• Performance tuning mainframes, determining root cause and optimizing resources

• Integration-testing

• Migrating to newer generation IBM Z processors

What You'll Bring

• Team player who: Collaborates and shares knowledge with other team members and cross-functional teams, both local or geographically dispersed

• Delivers on team commitments

• Technical Leader who: Communicates effectively and manages the expectations of others, e.g., team members, management, developers

• z/VM

• RACF

• DFSMS, VSAM, Master and User catalog structures, Communications Server, WLM, DASD space management

• 3rd party products including Db2, CICS Transaction Server, MQ, CA-1, CA Disk, and TMON

• Team City, Jenkins

• Atlassian Cloud - Jira and Confluence

Why We Think You'll Love Teradata

We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are committed to actively working to foster an inclusive environment that celebrates people for all of who they are.

#LI-SK1

Teradata is proud to be an equal opportunity employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status. We welcome and encourage individuals from all backgrounds to apply and join our team, bringing their unique perspectives and experiences to help us innovate and grow.

Pay Rate: 121900.000 - 152300.000 - 182800.000 Annually

Starting pay for the successful applicant will depend on geographic location, internal equity, job-related knowledge, skills, and candidate experience. Sales roles will be eligible for commission payments tied to quota achievement. All other permanent roles will be eligible for one of our annual incentive plans, which are based on company financial attainment and individual performance.

Employees in this position are also eligible to participate in the Company's comprehensive benefits programs, which include healthcare, life and disability insurance plans, a 401(k)-retirement savings plan, and time-off programs. Specific details of these benefits, including eligibility criteria and plan options, will be provided during the hiring process and can be reviewed here:

Specialty/Competency: Data, Analytics & AI

Industry/Sector: Not Applicable

Time Type: Full time

Travel Requirements: Up to 80%

At PwC, our people in data and analytics engineering focus on leveraging advanced technologies and techniques to design and develop robust data solutions for clients. They play a crucial role in transforming raw data into actionable insights, enabling informed decision-making and driving business growth.

In data engineering at PwC, you will focus on designing and building data infrastructure and systems to enable efficient data processing and analysis. You will be responsible for developing and implementing data pipelines, data integration, and data transformation solutions.

Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Lead in line with our values and brand.

• Develop new ideas, solutions, and structures; drive thought leadership.

• Solve problems by exploring multiple angles and using creativity, encouraging others to do the same.

• Balance long-term, short-term, detail-oriented, and big picture thinking.

• Make strategic choices and drive change by addressing system-level enablers.

• Promote technological advances, creating an environment where people and technology thrive together.

• Identify gaps in the market and convert opportunities to success for the Firm.

• Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements.

As part of the Data and Analytics Engineering team you lead the design and implementation of thorough data architecture strategies. As a Director, you drive thought leadership, promote technological advances, and create an environment where people and technology thrive together. This role involves collaborating with business stakeholders to translate data requirements into technical solutions and safeguarding data architecture compliance with governance and security policies.

Responsibilities

• Lead the creation and execution of data architecture strategies

• Drive innovation and thought leadership in data solutions

• Collaborate with stakeholders to align technical solutions with business needs

• Maintain compliance with data governance and security protocols

• Promote an environment where technology and people excel together

• Translate complex data requirements into actionable technical plans

• Oversee the implementation of advanced data technologies

• Facilitate cross-functional collaboration to enhance data architecture

What You Must Have

• Bachelor's Degree

• 10 years of experience

What Sets You Apart

• Certification in Cloud Platforms (e.g., AWS Certified Solutions Architect, AWS Data Engineer, Google Professional Cloud Architect, GCP Data Engineer Microsoft Certified: Azure Solutions Architect Expert, Azure Data Engineer Associate, Snowflake Core, Snowflake Databricks Data Engineer Associate) is a plus

• Proficient in Python and structured/unstructured data

• Proficient in SQL and relational databases

• Writing and maintaining FastAPI endpoints for applications

• Understanding AI techniques enhancing LLMs

• Experience in prompt engineering for LLM outputs

• Developing scalable data storage solutions using cloud services

• Designing and managing data warehouses and data lakes

• Implementing IAM roles and policies for cloud platforms

Learn more about how we work:

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy:

As PwC is an?equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law?

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines:

The salary range for this position is: $155,000 - $410,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link:

#LI-Hybrid

Position Summary.

Are you currently a Walmart associate?

Please login to your Workday account and use the Find Jobs report to apply for this job.

• Find Jobs (

Schedule. .

Work Shift Description: 1600-0200 MO TU WE TH 0L

Descripción del turno de trabajo: 1600-0200 L M X J 0L

Various schedules may be available and the details will be discussed during the interview process.

What you'll do.

Communicate with or to individuals or groups verbally andor in writing eg customers suppliers associatesMaintains quality and accuracy of inventory by tracking and identifying freight manually or with computer software conducting audits on shipments and warehouse cycle schedules inspecting freight and products for correct quantities and conditions researching discrepancies preparing reviewing and analyzing reports and moving freight manually and with powered equipmentProvide basic maintenance to equipment eg cleaning inspecting changing labels and ribbons

Respect the Individual Embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform helps to attract the best talent

Respect the Individual Works as a team builds strong and trusting relationships communicates with impact energy and positivity to motivate and influence

Respect the Individual Strengthens the team by helping developing and mentoring others recognizes others contributions and accomplishments

Act with Integrity Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around us

Act with Integrity Acts in a selfless manner and is consistently humble selfaware honest fair and transparent

Serve our Customers and Members Delivers results while putting the customer first

Serve our Customers and Members Makes decisions based reliable information balances short and longterm priorities and considers how own work impacts the teams ability to deliver on our purpose for all stakeholders

Strive for Excellence Displays curiosity and a desire to learn takes calculated risks and demonstrates courage and resilience

Strive for Excellence Drives continuous improvements is open to and uses new technologies and skills and supports others through change

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

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• Health benefits include medical, vision and dental coverage

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• Financial benefits include 401(k), stock purchase and company-paid life insurance

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• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see .

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• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart ( .

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The hourly wage range for this position is $22.35-$5.85*

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*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

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Additional compensation in the form of premiums may be paid in amounts ranging from 0.35 per hour to 3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

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Minimum Qualifications.

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications:6 months experience in Walmart Logistics clerical related responsibilities (for example, filing, data entry) using computer applications (for example, email, spreadsheet, word processing) OR 1 year's experience in clerical related responsibilities (for example, filing, data entry) using computer applications (for example, email, spreadsheet, word processing).

Preferred Qualifications.

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location.

6198 Green Pointe Dr. South, Groveport, OH 43125-000, United States of America

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic).

Quality Assurance Analysts provide QA support to monitor performance for all Military OneSource operations to meet minimum standards in the SLAs and Performance Metrics. In this role they will monitor customer interactions and review/analyze customer feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working with team and third-party vendors. Accurately compares measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes recommendations on quality initiatives.

Job Responsibilities

• Conducts audits and reviews using scoring protocols for calls and/or case records using a pre-determined set of criteria, documenting results in a detailed report.

• Supports data entry and analysis following URAC minimum standards and defined SOPs as specified in the Quality Management Plan.

• Maintains and provides all records and reports pertaining to QA documentation.

• QA Analysts adhere to and promote auditing standards, participate in team meetings, training requirements and calibration sessions.

• Supports analysis of Duty to Warn, Adverse Incidents, and Mandated Reporting in compliance with defined processes and reporting standards

• Monitors customer interactions for timeliness of answer, active listening, request/issue identification, correct call hold, professionalism, compliance requirements, request/issue resolution, and appropriate closing.

• Analyzes survey results for improving communication process and providing feedback to the communication owners.

• Utilizes quality monitoring program to compile and track performance at individual, functional, and program levels.

• Provides feedback to agents and managers based on observed strengths and improvement opportunities.

• Analyzes readership, comprehension and application of communicated actions.

• Serves as a resource and escalation point for all lines of business so that reviews of calls are accurate for technical content and employees are provided with the correct policies, procedures, and/or reference materials.

• Identifies trends in service and provides that data to the training team to enhance current training.

• Documents customer/call communications processes and makes recommendations.

• Implements operational process improvement initiatives on a regular basis, as well as through long-term projects.

• Provides call quality metrics data to generate and maintain volume forecasts to support management with scheduling and staffing needs.

• Leads brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness.

• Completes activities related to deploying communications including but not limited to creating checkpoints based on important points, creating surveys for reader feedback and continuous improvement, and providing recommendations for communications process improvement.

• Coordinates with client to create content for agent communications.

• Develops and distributes new agent communications, researching content and obtaining appropriate feedback and reviews as needed.

• Creates and implements training plans to orient new hires and ensure a smooth transition from learning environment to daily production environment.

• Identifies agent communication needs and makes recommendations to Call Center management.

Minimum Qualifications

• U.S. citizen and fluent English speaker

• Possess strong written and verbal communication skills

• Must submit to and successfully pass a DoD-initiated Tier 2 - Public Trust Background Investigation

• Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience may be considered in lieu of Bachelor's degree)

• Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project)

Other Job Specific Skills

• Demonstrated ability to contribute to quality assurance program creation or execution.

• Experience with call center call monitoring/recording software.

• Exceptional customer service and problem-solving skills.

• Ability to explain and present ideas clearly and concisely to diverse audiences, using appropriate language.

• Excellent analytical skills and strong decision-making abilities.

• Proven ability to achieve and maintain departmental quality standards.

• Strong Internet software and Windows operating systems and software skills.

• Demonstrated ability to train and develop new and existing support agents.

• Excellent interpersonal, facilitation, and relationship management skills.

• Demonstrated ability to effectively communicate and interact with interdepartmental staff and across organizational lines.

• Critical thinker with the ability to solve complex problems; able to apply quality improvement techniques.

• Great coordination skills across multiple departments of the Customer system.

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

$25.00

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.