4,169 Process Improvement jobs in the United States

Company Summary Statement As one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL), is committed to creating long-term, sustainable value for our 3.5 million customers, our shareowners and the communities we serve. Our high-performing regulated utilities - PPL Electric Utilities, Louisville Gas and Electric, Kentucky Utilities and Rhode Island Energy - provide an outstanding experience for our customers, consistently ranking among the best utilities in the nation. PPL's companies are also addressing challenges head-on by investing in new infrastructure and technology that is creating a smarter, more reliable and resilient energy grid. We are committed to doing our part to advance a cleaner energy future and drive innovation that enables us to achieve net-zero carbon emissions by 2050 while maintaining energy reliability and affordability for the customers and communities we serve. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today. Overview PPL Electric Utilities delivers safe, reliable and affordable electricity to more than 1.4 million homes and businesses throughout its 29-county service territory in eastern and central Pennsylvania. Through smart investments and innovation, it has built one of the most advanced electric grids in the United States. And, with over a century of expertise, PPL Electric remains focused on continuing to build the utility of the future, today. Regularly ranking among the country's best utility companies for reliability and customer satisfaction, PPL Electric has won numerous awards, including 30 J.D. Power Awards for providing top-quality service to residential and business customers. PPL Electric is a major employer and an active supporter of the communities it serves. Empowering employees, community members and initiatives across its service territory through volunteerism and investments in organizations that support education, sustainability, and wellbeing. The Manager of Process Improvement is responsible for executing the process improvement program and supporting continuous improvement initiatives across all PPL companies and business lines. This role oversees the development of process frameworks, gap analysis, failure mode and effects analysis (FMEA), and change management plans. The Manager will assess existing processes and recommend process improvements focused on safe, reliable, affordable and sustainable operations. The Manager is a subject matter expert in Lean Six Sigma methodologies, problem solving, change management and modeling business processes, with hands-on experience using process mapping tools such as Lucid. This role will manage a master Process Library. The Manager will supervise a team of process improvement experts and business analysts. The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers. Responsibilities Collaborate with leaders and subject matter experts to identify business process improvement initiatives that focus on safe, reliable, affordable and sustainable operations. Oversee the design and development of business process frameworks and operational process models. Analyze and measure the effectiveness of existing processes. Conduct needs assessments to identify process gaps and develop recommendations to improve operational programs. Track industry trends, best practices, and new information technologies (AI, etc.) to support process improvement initiatives. Oversee the development of project charters, staffing plans, timelines, and change management plans. Facilitate process improvement workshops, planning meetings and feedback sessions. Provide leadership and coaching to operational teams to map existing and future state processes. Maintain process mapping governance, standards, and templates. Maintain the process mapping library and associated SharePoint tools. Manage program and projects using project management methodologies (SAFe, Agile, Scrum, waterfall, etc). Create and implement change management plans. Supervise team responsible for process mapping. Track progress and effectiveness using metrics and user feedback. Manage process improvement vendors and contractors. Manage department budget. May be assigned an Electric Utilities emergency and storm role. This is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. This role may necessitate the need to work after-hours, outside of your normal schedule. The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers. Performs other duties as assigned. Complies with all policies and standards. Travel required (5-10%). Qualifications Required Qualifications Bachelor's Degree in Engineering, Operations Management, Business Administration, or a related field 5+ years of relevant experience in an operational or continuous improvement role 5+ years supervisory and leadership experience Preferred Qualifications 1. Master's degree in Engineering, Operations Management, Business Administration or a related field 2. Experience working in a utility-environment related to electric, gas, or power generation 3. Lean Six Sigma (LSS) Green Belt or Black Belt certification 4. Certified Business Process Professional (CBPP) 5. Experience with project management methodologies (i.e. SAFe, Agile, Scrum, Waterfall) 6. Project Management Certification

Process Improvement Lead

Date: Aug 8, 2025

Location:

Weston, United States, Florida, 3331

Company: Teva Pharmaceuticals

Job Id: 61600

**Who we are**

Together, we're on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It's a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world's leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization's Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we're always looking for new ways to continue making a difference, and new people to make a difference with.

**The opportunity**

**POSITION SUMMARY**

Under limited supervision, responsible for establishing, leading and executing assigned continuous process improvement initiatives, acting as a liaison between operational and technical teams to identify, analyze and translate business needs into high quality process improvement solutions. Assists with establishing business cases and ROIs, consulting with the business in order to propose recommendations for senior management approval.

**ESSENTIAL AREAS OF RESPONSIBILITY**

All areas of responsibility listed below are essential to the satisfactory performance of this position by any incumbents with reasonable accommodation if necessary. Any non-essential functions are assumed to be included in other related duties or assignments.

+ Leads cross-functional teams tasked with solving business issues which require operational and/or technical solution providing subject matter insight with regards to operational process, policies/regulatory changes, and/or system functionality.

+ Analyzes, documents and maps operational processes through workflows. Capture pertinent process step details so that opportunities for process improvements, benchmarks, key performance indicators, current metrics, and target objectives can be defined.

+ Utilizes Six Sigma / DMAIC and related techniques to define improvement opportunities where deemed appropriate.

+ Contributes in strategic meetings to review, evaluate, and/or propose new business opportunities through the implementation/enhancement of operational and/or technical solutions, which are intended to improve customer relationships and operating efficiencies while reducing costs.

+ Creates and drives improvement plans to completion.

+ Develops, maintains, and provides process expertise in order to deliver knowledge

Overview

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

* Paid Training
* Competitive Wages
* Full Benefits (Medical, Dental, Vision, 401k and more)
* Paid Time Off
* Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

Responsibilities

Your Responsibilities

The Process Improvement Lead will own and manage a stream of incoming requests from customer facing agents and will work with internal and external tools and teams to provide a timely and accurate response. The Process Improvement Lead will create, update and help develop a workflow for a specific CIR process. This is a pivotal role in the customer support process and is a critical part of the end to end customer service delivery experience. The analyst will work closely with all key stakeholders especially the client and support the business. The individual in this role will be a strong communicator, comfortable in clearly articulating the agent and customer point of view and someone who thrives in a fast-moving environment.

* End to end process management (creating, updating, maintaining)
* Managing communication and project management when required.
* Assess, triage and take ownership of investigating and responding to requests from customer facing teams for escalation support
* Be an expert in escalation triage, validation and agent support
* Maintain contact with and manage communications appropriately with all stakeholders in the agreed process
* Use data to analyse trends and develop insights which will improve the process and provide a better agent and user experience
* Act as a subject matter expert for a specific process, CIR and suggest and implement process improvements
* Constant communication between ourselves and the internal teams and operating as the middleman between Agent and Internal Team for most cases that are escalated to the internal team.
* Use data to analyze trends and develop insights leading to improve the process and provide a better agent and user experience
* Provide targeted training to agents on process, products or services

Qualifications

Recommended Skills

* Strong product/ tools/ process knowledge.
* Process driven thinking and designing
* Experience in an online operation, project management or online escalations environment
* Maintains calm focus and communicates effectively
* Strong communicator and presentation skills
* Comfortable in managing escalations stakeholder
* Awareness of the importance of data and key performance metrics
* Ability to perform in a complex, high-stakes, fast-paced environment
* Drive escalations through defined process to resolution
* Drive change in an unstructured environment

BEST Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

TP is an Equal Opportunity Employer

**Category :** **Client Operations**

**About TP**

**TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.**

**With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.**

**Benefits of working with TP include:**

+ **Paid Training**

+ **Competitive Wages**

+ **Full Benefits (Medical, Dental, Vision, 401k and more)**

+ **Paid Time Off**

+ **Employee wellness and engagement programs**

**TP and You**

**Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.**

**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!**

**Your Responsibilities**

**The Process Improvement Lead will own and manage a stream of incoming requests from customer facing agents and will work with internal and external tools and teams to provide a timely and accurate response. The Process Improvement Lead will create, update and help develop a workflow for a specific CIR process. This is a pivotal role in the customer support process and is a critical part of the end to end customer service delivery experience. The analyst will work closely with all key stakeholders especially the client and support the business. The individual in this role will be a strong communicator, comfortable in clearly articulating the agent and customer point of view and someone who thrives in a fast-moving environment.**

+ **End to end process management (creating, updating, maintaining)**

+ **Managing communication and project management when required.**

+ **Assess, triage and take ownership of investigating and responding to requests from customer facing teams for escalation support**

+ **Be an expert in escalation triage, validation and agent support**

+ **Maintain contact with and manage communications appropriately with all stakeholders in the agreed process**

+ **Use data to analyse trends and develop insights which will improve the process and provide a better agent and user experience**

+ **Act as a subject matter expert for a specific process, CIR and suggest and implement process improvements**

+ **Constant communication between ourselves and the internal teams and operating as the middleman between Agent and Internal Team for most cases that are escalated to the internal team.**

+ **Use data to analyze trends and develop insights leading to improve the process and provide a better agent and user experience**

+ **Provide targeted training to agents on process, products or services**

**Recommended Skills**

+ **Strong product/ tools/ process knowledge.**

+ **Process driven thinking and designing**

+ **Experience in an online operation, project management or online escalations environment**

+ **Maintains calm focus and communicates effectively**

+ **Strong communicator and presentation skills**

+ **Comfortable in managing escalations stakeholder**

+ **Awareness of the importance of data and key performance metrics**

+ **Ability to perform in a complex, high-stakes, fast-paced environment**

+ **Drive escalations through defined process to resolution**

+ **Drive change in an unstructured environment**

**BEST Skills**

**Process Excellence**

**Collaboration**

**Communication**

**Emotional Intelligence**

**Open-Mindedness**

**Critical Thinking**

**Solution Orientation**

**Entrepreneurship**

**AI Proficiency**

**Data Literacy**

**Be Part of Our TP Family**

**It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.**

**TP is an Equal Opportunity Employer**

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge.

**Job Description**

Are you looking for a patient-focused, innovation-driven company that will inspire you and empower you to shine? Join us as a Process Improvement Lead in our Cambridge, MA office.

At Takeda, we are transforming the pharmaceutical industry through our R&D-driven market leadership and being a values-led company. To do this, we empower our people to realize their potential through life-changing work. Certified as a Global Top Employer, we offer stimulating careers, encourage innovation, and strive for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our global teams are united by an unwavering commitment to deliver **_Better Health and a Brighter Future_** to people around the world.

Here, you will be a vital contributor to our inspiring, bold mission.

**POSITION OBJECTIVES:**

The Process Continuous Improvement Lead for R&D Business Operations plays a pivotal role in advancing Takeda's R&D business operations processes by resolving high-priority risks identified at the corporate risk register level. This role will be driving process efficiency, mitigating critical risks, and delivering measurable value to enable the delivery of Takeda's R&D portfolio.

Due to its high visibility and strategic importance, this position requires both robust technical acumen and exceptional leadership to influence organizational change and align cross-functional stakeholders across the enterprise

+ Identifies, analyzes, and enhances existing business processes to achieve organizational goals, improve process efficiency and enable compliance to policies and regulations.

+ Leverages structured Process Continuous Improvement and Change management methodologies to lead design and implementation of process improvements.

+ Partners closely cross functionality with DD&T, Legal, E&C, Finance, TBS, Procurement organizations, and within R&D, at all levels of the organization to develop, implement and monitor adoption of improved processes

+ The incumbent:

+ Has experience of work in complex global organizations

+ Has a strong understanding of buying & contracting processes, and associated regulations and compliance risks.

+ Has a Process Engineering / process improvement / 6Sigma background

+ Is an innovative thinker and digital champion

**POSITION ACCOUNTABILITIES:**

+ Utilize advanced methodologies, including 6Sigma RCA (Root Cause Analysis) and PDCA (Plan Do Check Act), to analyze process defects, risks and identify root causes.

+ Partner with cross-functional teams to design and recommend process, policy, and system enhancements, ensuring that the experiences and needs of both internal and external stakeholders are thoroughly considered and integrated.Ensure compliance with Takeda's requirements and policies and external regulations

+ Document compelling and data-driven business cases Business Case and sponsorship from executive leadership.

+ Lead cross-functional teams to execute improvement actions, ensuring delivery on time, scope, and budget.

+ Develop and deliver impactful communications targeting diverse audiences, including detailed executive reports and presentations for senior leadership, leveraging advanced storytelling, analytical, and visualization skills to effectively convey progress, key findings, and strategic recommendations.

+ Partner with the training and compliance lead to develop and execute Organization Change Management (OCM) plans to drive adoption of process changes across teams.

+ Develop structured metrics to monitor results, validate outcomes, and iteratively improve implementation through PDCA cycles.

+ Stay up to date on industry trends and best practices in R&D procurement & contracting. Champion and leverage digital, automation and contemporary technology

**EDUCATION, BEHAVIORAL COMPETENCIES AND SKILLS:**

+ Bachelor's degree in Engineering, Operations, or related field (Master's degree preferred)

+ 8+ years of relevant experience in process optimization, business operations, or an equivalent domain.

+ Strong understanding of procure to pay and contracting processes

+ Certified in Lean Six Sigma (Green Belt or higher).

+ Proven track record of delivering process improvement initiatives with measurable outcomes

+ Experience in pharmaceutical R&D operations highly desirable

+ Knowledge and comfortable with information technology applications including but not limited to Microsoft Office suite, SharePoint, Ariba/ERP solutions, ServiceNow, Smartssheet, Power-suite, Generative AI.

+ Understanding of Healthcare Compliance, including U.S. Federal Sunshine Act

+ Exceptional organization and communication skills

+ Comfortable working in a fast-paced environment

This position is currently classified as " hybrid" in accordance with Takeda's Hybrid and Remote Work policy.

**Empowering Our People to Shine**

Discover more at **takedajobs.com**

No Phone Calls or Recruiters Please.

#LI-JV2

**Takeda Compensation and Benefits Summary**

We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.

**For Location:**

Cambridge, MA

**U.S. Base Salary Range:**

$153,600.00 - $241,340.00

The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.

U.S. based employees may be eligible for short-term and/ or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.

**EEO Statement**

_Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._

**Locations**

Cambridge, MA

**Worker Type**

Employee

**Worker Sub-Type**

Regular

**Time Type**

Full time

**Job Exempt**

Yes

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.

Job Description

Are you looking for a patient-focused, innovation-driven company that will inspire you and empower you to shine? Join us as a Process Improvement Lead in our Cambridge, MA office.

At Takeda, we are transforming the pharmaceutical industry through our R&D-driven market leadership and being a values-led company. To do this, we empower our people to realize their potential through life-changing work. Certified as a Global Top Employer, we offer stimulating careers, encourage innovation, and strive for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our global teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

Here, you will be a vital contributor to our inspiring, bold mission.

POSITION OBJECTIVES:

The Process Continuous Improvement Lead for R&D Business Operations plays a pivotal role in advancing Takeda's R&D business operations processes by resolving high-priority risks identified at the corporate risk register level. This role will be driving process efficiency, mitigating critical risks, and delivering measurable value to enable the delivery of Takeda's R&D portfolio.

Due to its high visibility and strategic importance, this position requires both robust technical acumen and exceptional leadership to influence organizational change and align cross-functional stakeholders across the enterprise

* Identifies, analyzes, and enhances existing business processes to achieve organizational goals, improve process efficiency and enable compliance to policies and regulations.
* Leverages structured Process Continuous Improvement and Change management methodologies to lead design and implementation of process improvements.
* Partners closely cross functionality with DD&T, Legal, E&C, Finance, TBS, Procurement organizations, and within R&D, at all levels of the organization to develop, implement and monitor adoption of improved processes
* The incumbent:
* Has experience of work in complex global organizations
* Has a strong understanding of buying & contracting processes, and associated regulations and compliance risks.
* Has a Process Engineering / process improvement / 6Sigma background
* Is an innovative thinker and digital champion



POSITION ACCOUNTABILITIES:

* Utilize advanced methodologies, including 6Sigma RCA (Root Cause Analysis) and PDCA (Plan Do Check Act), to analyze process defects, risks and identify root causes.
* Partner with cross-functional teams to design and recommend process, policy, and system enhancements, ensuring that the experiences and needs of both internal and external stakeholders are thoroughly considered and integrated.

Ensure compliance with Takeda's requirements and policies and external regulations
* Document compelling and data-driven business cases Business Case and sponsorship from executive leadership.
* Lead cross-functional teams to execute improvement actions, ensuring delivery on time, scope, and budget.
* Develop and deliver impactful communications targeting diverse audiences, including detailed executive reports and presentations for senior leadership, leveraging advanced storytelling, analytical, and visualization skills to effectively convey progress, key findings, and strategic recommendations.
* Partner with the training and compliance lead to develop and execute Organization Change Management (OCM) plans to drive adoption of process changes across teams.
* Develop structured metrics to monitor results, validate outcomes, and iteratively improve implementation through PDCA cycles.
* Stay up to date on industry trends and best practices in R&D procurement & contracting. Champion and leverage digital, automation and contemporary technology

EDUCATION, BEHAVIORAL COMPETENCIES AND SKILLS:

* Bachelor's degree in Engineering, Operations, or related field (Master's degree preferred)
* 8+ years of relevant experience in process optimization, business operations, or an equivalent domain.
* Strong understanding of procure to pay and contracting processes
* Certified in Lean Six Sigma (Green Belt or higher).
* Proven track record of delivering process improvement initiatives with measurable outcomes
* Experience in pharmaceutical R&D operations highly desirable
* Knowledge and comfortable with information technology applications including but not limited to Microsoft Office suite, SharePoint, Ariba/ERP solutions, ServiceNow, Smartssheet, Power-suite, Generative AI.
* Understanding of Healthcare Compliance, including U.S. Federal Sunshine Act
* Exceptional organization and communication skills
* Comfortable working in a fast-paced environment

This position is currently classified as " hybrid" in accordance with Takeda's Hybrid and Remote Work policy.

Empowering Our People to Shine

Discover more at takedajobs.com

No Phone Calls or Recruiters Please.

#LI-JV2

Takeda Compensation and Benefits Summary

We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.

For Location:

Cambridge, MA

U.S. Base Salary Range:

$153,600.00 - $241,340.00

The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.

U.S. based employees may be eligible for short-term and/ or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Locations

Cambridge, MA

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time

Job Exempt

Yes

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

About the job Process Improvement Lead

Process Improvement Lead

Responsibilities-

• Responsible for achieving safety, quality, and productivity goals in the Molding Department.
• Assist in managing molding activities and provide direction and support for all shifts.
• Assist in directing activities of Molding Shift Supervisors, establish molding procedures, determine priorities and secure results through the creation of teams.
• Initiate, recommend or provide solutions through designated channels.
• Suggest actions for continual improvement to products, processes or systems and very the implementation of solutions.
• Responsible for employee development and improving overall performance.
• Drive cost saving initiatives, efficiency gains, and process improvements.
• Take a hands-on approach to increasing production capacity through improvements in scrap, run rates, and machine uptime.
• Work as a project leader focusing on specific production lines.
• Implement process improvements, SOPs, and PMs, to maximize production.
• Monitor the daily EFF and MEEF of the lines through personal involvement and data monitoring.
• Direct, hands-on involvement with low performing lines.
• Determine possible machine upgrades and replacements to improve production.
• Identify trends in production data and isolate variables to suggest root cause.
• Analyze quality data to center processes.
• Combine data from quality, production, tribal knowledge, and experimentation to generate actionable results.
• Train and coach company policies, safety standards, quality, GMPs and ISO procedures.
• Responsible for accurate production reporting (WebEFF) and other efficiency trackers as needed.
• Drive improvements in production efficiency with cost effective solutions.
• Direct work assignments and ensure efficient labor utilization.
• Other duties as assigned by Production Manager and or Plant Manager. Serves as the back up for the Production Manager.

Qualifications-

• 4-year degree or equivalent work experience.
• Must have strong interpersonal and leadership skills with ability to motivate employees.
• Strong technical, business, and organizational skills.
• Able to plan and organize daily activities, analyze data and react to changes and challenges in the business.
• Knowledge of molding operations and company procedures.
• Able to communicate effectively both written and verbal.
• Good software skills (Word, Excel, Power Point, Email Software, Financial Software Systems (JDE, WebEFF) etc.)
• Able to work in a production environment, recognizing various sounds and alarms

Job Details

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge.

Job Description

Are you looking for a patient-focused, innovation-driven company that will inspire you and empower you to shine? Join us as a Process Improvement Lead in our Cambridge, MA office.

At Takeda, we are transforming the pharmaceutical industry through our R&D-driven market leadership and being a values-led company. To do this, we empower our people to realize their potential through life-changing work. Certified as a Global Top Employer, we offer stimulating careers, encourage innovation, and strive for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our global teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

Here, you will be a vital contributor to our inspiring, bold mission.

POSITION OBJECTIVES:

The Process Continuous Improvement Lead for R&D Business Operations plays a pivotal role in advancing Takeda's R&D business operations processes by resolving high-priority risks identified at the corporate risk register level. This role will be driving process efficiency, mitigating critical risks, and delivering measurable value to enable the delivery of Takeda's R&D portfolio.

Due to its high visibility and strategic importance, this position requires both robust technical acumen and exceptional leadership to influence organizational change and align cross-functional stakeholders across the enterprise

• Identifies, analyzes, and enhances existing business processes to achieve organizational goals, improve process efficiency and enable compliance to policies and regulations.
• Leverages structured Process Continuous Improvement and Change management methodologies to lead design and implementation of process improvements.
• Partners closely cross functionality with DD&T, Legal, E&C, Finance, TBS, Procurement organizations, and within R&D, at all levels of the organization to develop, implement and monitor adoption of improved processes
• The incumbent:
  • Has experience of work in complex global organizations
  • Has a strong understanding of buying & contracting processes, and associated regulations and compliance risks.
  • Has a Process Engineering / process improvement / 6Sigma background
  • Is an innovative thinker and digital champion

POSITION ACCOUNTABILITIES:

• Utilize advanced methodologies, including 6Sigma RCA (Root Cause Analysis) and PDCA (Plan Do Check Act), to analyze process defects, risks and identify root causes.
• Partner with cross-functional teams to design and recommend process, policy, and system enhancements, ensuring that the experiences and needs of both internal and external stakeholders are thoroughly considered and integrated.
  Ensure compliance with Takeda's requirements and policies and external regulations
• Document compelling and data-driven business cases Business Case and sponsorship from executive leadership.
• Lead cross-functional teams to execute improvement actions, ensuring delivery on time, scope, and budget.
• Develop and deliver impactful communications targeting diverse audiences, including detailed executive reports and presentations for senior leadership, leveraging advanced storytelling, analytical, and visualization skills to effectively convey progress, key findings, and strategic recommendations.
• Partner with the training and compliance lead to develop and execute Organization Change Management (OCM) plans to drive adoption of process changes across teams.
• Develop structured metrics to monitor results, validate outcomes, and iteratively improve implementation through PDCA cycles.
• Stay up to date on industry trends and best practices in R&D procurement & contracting. Champion and leverage digital, automation and contemporary technology

EDUCATION, BEHAVIORAL COMPETENCIES AND SKILLS:

• Bachelor's degree in Engineering, Operations, or related field (Master's degree preferred)
• 8+ years of relevant experience in process optimization, business operations, or an equivalent domain.
• Strong understanding of procure to pay and contracting processes
• Certified in Lean Six Sigma (Green Belt or higher).
• Proven track record of delivering process improvement initiatives with measurable outcomes
• Experience in pharmaceutical R&D operations highly desirable
• Knowledge and comfortable with information technology applications including but not limited to Microsoft Office suite, SharePoint, Ariba/ERP solutions, ServiceNow, Smartssheet, Power-suite, Generative AI.
• Understanding of Healthcare Compliance, including U.S. Federal Sunshine Act
• Exceptional organization and communication skills
• Comfortable working in a fast-paced environment

This position is currently classified as " hybrid" in accordance with Takeda's Hybrid and Remote Work policy.

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Takeda Compensation and Benefits Summary

We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.

For Location:
Cambridge, MA

U.S. Base Salary Range:
$153,600.00 - $241,340.00

The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.

U.S. based employees may be eligible for short-term and/or long-termincentives. U.S.based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S.based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Locations Cambridge, MA

Worker Type Employee

Worker Sub-Type Regular

Time Type Full time

Job Exempt
Yes

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Job Purpose

The Manager, Process Improvement will work closely with our clients to ensure the configuration and deployment of Med-Metrix's workflow tools and that setup is accurate and optimal, both at time of implementation and through ongoing support. The Manager, Process Improvement will manage the status of work plan activities and operational and financial performance goals and benchmarks.

Duties and Responsibilities

• Manage the assessment, design, testing, and deployment activities for the implementation of Workflow products
• Manage the documentation of existing workflow processes, perform "as is" assessments and develop "to be" process flows
• Develop and manage Workflow Design Documentation detailing application configuration logic for the Technical Team to ensure that all aspects of process and data flow have been addressed
• Manage communication with the Executive Team with regard to priorities and timelines for product delivery
• Test and diagnose escalated application configuration issues and ensure systems are programmed to match processes outlined during design phase and meet operational requirements
• Identify operational processes that are potential improvement opportunities and communicate those with clients through constructive and data driven communication
• Use, protect and disclose patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards

Qualifications

• A Bachelor's Degree or equivalent work experience
• 5 Years Revenue Cycle Application System Configuration experience
• Excellent understanding of Revenue Cycle Processes and data flow from Patient Access through Patient Accounting
• Experience in a supervisory capacity
• Strong analytical skills, including the ability to troubleshoot, understand and summarize key issues
• High Proficiency with MS Office, particularly Excel and Visio
• Strong communication skills/oral and written
• excellent organizational and quantitative skills
• Independent and self-motivated with the ability to also work well in a rapidly changing environment
• Energetic with strong desire to learn

Working Conditions

• Occasional travel to client sites is required
• Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
• Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
• Work Environment: The noise level in the work environment is usually minimal.

Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.