1,136 Process Improvement jobs in the United States

Join to apply for the Principal, Business Process Improvement role at Cotality Continue with Google Continue with Google 1 week ago Be among the first 25 applicants Join to apply for the Principal, Business Process Improvement role at Cotality At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry. Job Description As a Principal, Quality Black Belt you will leverage Lean and Six Sigma to evaluate key business processes and identify improvement opportunities that will improve the customer experience, reduce defects, improve cycle time, and reduce variation. You will partner with business leaders and their teams to understand and prioritize business goals and execute process improvement projects that drive breakthrough improvement. Additional responsibilities include: Lead the definition and delivery of large business improvement projects through the application of Lean, Six Sigma and project management tools. Gather and analyze data, including developing and implementing data collection plans and completing thorough analysis utilizing statistical software. Leverage data for decision-making and process improvement insights. Build business cases to quantify investments required, savings, and impact. Collaborate with cross functional stakeholders around progress, milestones and status of the initiatives and projects. Successfully navigate and gain insight from cross-functional stakeholders at multiple levels in the business. Understand business case development and management, which will be critical to the success of the role. Deliver training and provide mentoring support in Lean, Six Sigma, Root Cause Analysis, 5S, Kaizen and workshop facilitation techniques, while demonstrating these skills daily. Job Qualifications Job Qualifications BS degree in a related field; or equivalent work experience; MS/MBA ideal Certification in Lean Six Sigma (Black Belt required) Understanding of project management best practices like agile, scrum, etc. Project Management certification (e.g. PMP) is a plus. 10 years of directly related/project management experience. Technically skilled to work cross-functionally with data and technology teams, experience working in a hybrid operations environment (offshore/ onshore teams) Thorough understanding of current technologies and methodologies to plan and communicate effectively with project team and sponsors. Strategic planning and execution skills are required. Leadership skills combined with determination and persuasion. Proven track record of success with: Managing multiple projects or large projects with complex interdependencies. Facilitating meetings with complex, cross functional and distributed teams. Implementing project management methodologies, techniques, and tools and applying them to business and technical environments. Risk management. Analytical ability sufficient to understand user requirements to develop quantitative status reports, and identify/quantify issues and risks Oral communication skills sufficient to explain business needs to stakeholders and team members. Annual Pay Range 93,800 - 145,000 USD Thrive with Cotality At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life. Highlights Include Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off. Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend. Health: Multiple medical plan options with mental health and wellness support offerings. Retirement: 401(k) with company match and vesting after one year. Financial Perks: $400 annual well-being stipend and tuition assistance up to $,250. Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more! Click here to see a comprehensive list of our benefit offerings. Please note, Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from the posted range Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality maintains a Drug-Free Workplace. Cotality is fully committed to a work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences. Privacy Policy Global Applicant Privacy Policy By providing your telephone number, you agree to receive automated (SMS) text messages at that number from Cotality regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide. Connect with us on social media! Click on the quicklinks below to find out more about our company and associates Seniority level Seniority level Director Employment type Employment type Full-time Job function Job function Education and Training Industries Information Services Referrals increase your chances of interviewing at Cotality by 2x Sign in to set job alerts for “Principal” roles. Continue with Google Continue with Google Continue with Google Continue with Google Vice President of Operations - EdTech / E-Learning Dallas, TX $180,0 0 - 230,000 2 weeks ago Dallas, TX 175,000.00 - 195,000.00 2 weeks ago Chief Architect - Communications & Generative AI/AI ML Irving, TX 230,000.00 - 250,000.00 1 week ago Dallas, TX 150,000.00 - 200,000.00 6 days ago Principal-in-Charge / Vice President - Public Works Senior Vice President, Decision Sciences Vice President of Contracting – Mental Health Dallas, TX $2 0,000.00 - 270,000.00 1 day ago Vice President, Learning and Development Dallas, TX 150,000.00 - 170,000.00 6 days ago Dallas-Fort Worth Metroplex 150,000 - 200,000 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

• Lead the identification, documentation and scaling of retail best practices across the network to drive consistency, operational excellence, and revenue growth
• Serve as a strategic partner to the Retail Leadership Team, supporting planning, execution, and follow-through on key initiatives, including Retail Advisory Council meetings, task management and cross-functional alignment.
• Drive continuous improvement (CI) initiatives by analyzing current-state processes, identifying opportunities, and implementing sustainable, measurable solutions that enhance efficiency and effectiveness.
• Develop and deliver clear, compelling communications that support retail operations, promote adoption of best practices, and ensure alignment across the field and corporate teams
• Facilitate and support strategic projects and planning efforts, providing structured analysis, risk identification, and progress reporting to senior stakeholders.
• Coach and enable teams in the use of CI tools and methodologies, and contribute to the creation of job aids, training materials, and process documentation.
• Collaborate with external partners and vendors to ensure alignment with internal process standards and performance expectations.

• Bachelor's degree in business administration, Organizational Leadership, Operations Management, or a related field - or equivalent combination of education and experience.
• 5+ years of experience in retail operations, business process improvement, or strategic program management, preferably within the home improvement or consumer services sector.
• Demonstrated experience supporting senior leadership teams and/or executive councils, with a strong ability to manage cross-functional initiatives and drive alignment.
• Proven ability to document, scale, and communicate best practices across a distributed retail network.
• Strong facilitation and communication skills, with experience leading meetings, synthesizing complex information, and influencing stakeholders at all levels.
• Proficiency in change management principles and continuous improvement methodologies (e.g., Lean, Six Sigma, Agile); certification preferred.
• Exceptional organizational and time management skills, with the ability to manage multiple priorities and deliver results in a fast-paced environment.
• High emotional intelligence and collaborative mindset, with a strong aptitude for building trust and driving engagement across diverse teams.

Medtronic is seeking a Senior Business Process Improvement Analyst to join our Billerica, MA team. This onsite role is an exciting opportunity for someone with strong problem-solving skills and a passion for driving continuous improvement within a manufacturing environment. As a Senior Business Process Improvement Analyst, you will lead and support initiatives aimed at enhancing operational performance, improving manufacturing processes, and driving efficiency in our production lines. You will work cross-functionally with teams across engineering, operations, and quality to implement Lean Six Sigma principles and ensure alignment with Medtronic's global standards. This is a key role in supporting Medtronic's commitment to delivering the highest quality products while improving patient outcomes and operational efficiency. This position does not offer relocation assistance.

Key Responsibilities:

• Drive Continuous Improvement: Lead and support operational excellence initiatives to streamline manufacturing processes, reduce waste, improve cycle times, and enhance overall efficiency.
• Lean Six Sigma Implementation: Utilize Lean, Six Sigma, and other process improvement methodologies to solve complex operational issues, reduce variation, and improve performance.
• Process Optimization: Collaborate with engineering and production teams to identify opportunities for process improvements and implement best practices.
• Project Management: Manage and execute multiple continuous improvement projects, ensuring timely delivery and alignment with broader organizational goals.
• Data Analysis: Analyze production data, identify trends, and develop action plans to resolve inefficiencies, using tools such as root cause analysis, value stream mapping, and control charts.
• Training & Mentorship: Provide training and mentorship to junior engineers, operators, and cross-functional teams on Lean methodologies, problem-solving techniques, and best practices.
• Collaboration & Communication: Work closely with cross-functional teams, including manufacturing, quality, and regulatory, to ensure initiatives meet compliance, safety, and quality standards.
• Support Compliance & Regulatory Requirements: Ensure that all initiatives are executed in compliance with industry regulations (e.g., ISO 13485, FDA regulations) and Medtronic's internal policies.

Required Qualifications:

• Bachelor's degree with a minimum of 4 years of relevant experience
• OR
• An advanced degree with a minimum of 2 years of relevant experience

Nice to Have:

• 5+ years of experience in a manufacturing or operations excellence role within a regulated environment (medical device industry is a plus).
• Lean Six Sigma Green Belt/Black Belt certification (preferred).
• Demonstrated ability to lead continuous improvement initiatives and drive results in a high-volume manufacturing environment.
• Strong understanding of Lean and Six Sigma methodologies , including data analysis, process mapping, and root cause analysis techniques.
• Project management experience , with a proven track record of managing and executing improvement projects on time and within scope.
• Strong interpersonal and communication skills, with the ability to collaborate across departments and engage employees at all levels.
• Excellent problem-solving skills with the ability to identify root causes and develop sustainable solutions.
• Experience in the medical device industry or another highly regulated environment.
• Advanced certifications in Lean Six Sigma (e.g., Black Belt, Master Black Belt).
• Knowledge of statistical process control (SPC) and data analytics tools (e.g., Minitab).
• Familiarity with manufacturing systems such as SAP, MES, or similar.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

Medtronic offers a competitive salary and flexible benefits package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD): $86,400.00 - $129,600.00 This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below:

Medtronic benefits and compensation plans

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission to alleviate pain, restore health, and extend life unites a global team of 95,000+ passionate people. We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

If you are applying to perform work for Medtronic, Inc. ("Medtronic") in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

As Project Manager, Business Process Improvement, you will have a critical role in working with the business to identify opportunities to further improve the end-to-end Opportunity-to-Cash (O2C), Procure-to-Pay (P2P), SIOP, and NPDI processes within the Americas region. Additionally, you will act as a Business Process Owner, and you will be responsible for providing support, analysis, and research into complex problems and processes relating to these functions.

In this role, you will need a process improvement mindset, ability to listen and address specific problems, articulate solutions, and coordinate different projects. The ability to influence others and obtain business buy-in are critical to being successful in this role. Additionally, this role will be responsible for governing the overall end-to-end process, ensuring that processes are standardized across the region, change is managed carefully following a structured governance model and process improvements are identified, including technology changes.

• Utilize VOS governance and framework to plan, facilitate, and manage business process improvement initiatives.
• Own and drive effective delivery and management of assigned projects through the implementation of a stage gate process that takes initiatives through ideation, feasibility, proforma development, execution, and project closure.
• Plans, facilitates, and manages business process improvement initiatives using agile methodologies.
• Assists with mentoring and training the business on agile methodology.
• Prepare flowcharts and other related reporting packages to track both project deliverables/timelines and key issues.
• Drive effective partnership with the IT organization as a key stakeholder to drive critical process improvements and system/tool implementations.
• Liaise with local Learning & Development teams to facilitate learning, process improvement/validation and logistical coordination.
• Provide expert support, analysis, and research into complex problems and processes relating to assigned processes.
• Maintain a strong focus on execution of delivery of short-term results while moving toward the long-term vision.
• Nurture a culture of continuous improvement, best practice sharing and process standardization and align with other Regions where possible.
• Utilize Power BI to estimate, prioritize and track projects within the portfolio, outlining savings and business benefit to the organization.
• Identifies gaps in performance versus best practices and works with all levels of the organization in establishing and executing a plan for improvement. Assists with assessment and documentation of the current state, development of the ideal future state process and drives and monitors the implementation plan.

• Bachelor's degree in Business Administration, Project Management, or a related discipline.
• Certifications such as PMP, CSM, Lean Six Sigma Black Belt, etc. are a plus.
• 8-10 years of experience in a project management or PMO role.
• 3+ years of experience in a management role.
• Worked in an international and culturally diverse organization.
• Strong written and verbal communication skills in English; other languages are a plus.
• Good communicator, confident in interacting with all levels of individuals across a variety of internal/external functions.
• The ability to analyze data, make informed decisions, and solve complex problems.
• Good attention to details.
• Advanced experience with ERP financial applications (Oracle preferred).
• Proficient in Microsoft Office Suite (experience in Power BI preferred).
• Project management experience and familiarity with Agile process improvement methodology is a plus.
• Ability to work collaboratively with others and contribute to a positive team dynamic.
• Strong, proven business partnering mentality; has the maturity and awareness to strike the right balance between facilitating and challenging the business.
• Strong leadership abilities, including the ability to motivate and guide a team.
• Proven ability to influence others.
• Strong experience in building compelling business cases, and appropriate persistence that shapes the opinions of stakeholders; position proposals by linking to others' needs and concerns.
• Can adapt to change and navigate uncertainty.
• Ability to effectively manage time and resources against agreed deadlines for activities.
• Excellent organizational skills and the ability to work on multiple projects.
• Demonstrated ethical decision-making and integrity.

• Ability to work and multi-task in a fast-paced environment with constantly changing priorities.

• Little to no travel required.

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.

• Utilize VOS governance and framework to plan, facilitate, and manage business process improvement initiatives.
• Own and drive effective delivery and management of assigned projects through the implementation of a stage gate process that takes initiatives through ideation, feasibility, proforma development, execution, and project closure.
• Plans, facilitates, and manages business process improvement initiatives using agile methodologies.
• Assists with mentoring and training the business on agile methodology.
• Prepare flowcharts and other related reporting packages to track both project deliverables/timelines and key issues.
• Drive effective partnership with the IT organization as a key stakeholder to drive critical process improvements and system/tool implementations.
• Liaise with local Learning & Development teams to facilitate learning, process improvement/validation and logistical coordination.
• Provide expert support, analysis, and research into complex problems and processes relating to assigned processes.
• Maintain a strong focus on execution of delivery of short-term results while moving toward the long-term vision.
• Nurture a culture of continuous improvement, best practice sharing and process standardization and align with other Regions where possible.
• Utilize Power BI to estimate, prioritize and track projects within the portfolio, outlining savings and business benefit to the organization.
• Identifies gaps in performance versus best practices and works with all levels of the organization in establishing and executing a plan for improvement. Assists with assessment and documentation of the current state, development of the ideal future state process and drives and monitors the implementation plan.

• Bachelor's degree in Business Administration, Project Management, or a related discipline.
• Certifications such as PMP, CSM, Lean Six Sigma Black Belt, etc. are a plus.
• 8-10 years of experience in a project management or PMO role.
• 3+ years of experience in a management role.
• Worked in an international and culturally diverse organization.
• Strong written and verbal communication skills in English; other languages are a plus.
• Good communicator, confident in interacting with all levels of individuals across a variety of internal/external functions.
• The ability to analyze data, make informed decisions, and solve complex problems.
• Good attention to details.
• Advanced experience with ERP financial applications (Oracle preferred).
• Proficient in Microsoft Office Suite (experience in Power BI preferred).
• Project management experience and familiarity with Agile process improvement methodology is a plus.
• Ability to work collaboratively with others and contribute to a positive team dynamic.
• Strong, proven business partnering mentality; has the maturity and awareness to strike the right balance between facilitating and challenging the business.
• Strong leadership abilities, including the ability to motivate and guide a team.
• Proven ability to influence others.
• Strong experience in building compelling business cases, and appropriate persistence that shapes the opinions of stakeholders; position proposals by linking to others' needs and concerns.
• Can adapt to change and navigate uncertainty.
• Ability to effectively manage time and resources against agreed deadlines for activities.
• Excellent organizational skills and the ability to work on multiple projects.
• Demonstrated ethical decision-making and integrity.

• Ability to work and multi-task in a fast-paced environment with constantly changing priorities.

• Little to no travel required.

Horizontal Talent is on the lookout for someone with experience in business process improvement, change management, and / or business analysis to join our client's welcoming team in Dallas. This full-time Process Improvement Specialist role offers a compelling salary and benefits package.

The IT Business Analyst is responsible for mapping and analyzing the company's capabilities and processes, ensuring alignment between IT solutions and business workflows. You'll identify opportunities for improvement, guide process enhancement, and advocate for IT initiatives that align with business needs.

To give you an idea of how this Process Improvement Specialist role would look and feel, here are some areas you can expect to work in :

• Process Mapping and Analysis
• Utilize story mapping techniques to document and analyze current business processes and workflows
• Identify gaps and areas for improvement in business processes and IT solutions
• Solution Alignment
• Ensure IT services and solutions are aligned with business processes and requirements

The successful Process Improvement Specialist applicant will have experience with project management and agile methodologies and proficiency in data analysis tools and software. Certifications in relevant areas (CBAP, PMP, Six Sigma, ITIL) are a plus but not required. You will also need :

• Proven experience in business process improvement, change management, and / or business analysis
• Excellent analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Proficiency in business analysis tools and methodologies
• Familiarity with change management frameworks such as ADKAR, Kotters 8-Step Process, or ITIL

As a vital member of the team, and in return for your expertise, inclusive approach, and commitment, we'll provide a favorable salary and the chance to join a passionate and welcoming team.

We'd love you to apply for this full-time Process Improvement Specialist position in Dallas, and we're waiting to hear from you. Please reach out to Horizontal Talent today.

Process Improvement Director Location : Ideal candidates will be able to report to our Pulse Point location at 21215 Burbank Blvd., Woodland Hills, CA 91367. Work Hours: Monday to Friday, 8:00 am to 5:00 pm The Process Improvement Director will be responsible for identifying opportunities for improvement, developing and implementing best practice and continuous improvement initiatives for a business unit. How you will make an impact : Generate process improvements that bring about measurable improvement in quality and/or efficiency. Contribute to achieving the department's objectives by serving as key contact for researching and implementing solutions and tools for new systems and other key operational improvements and providing guidance to leads, process experts, associates, and/or managers on process improvement issues. Represent the department on process improvement teams, special projects, and implementation of new process improvement initiatives such as Paper Claims Oversight Processes, Accumulate error reconciliation Processes, ServiceConnect Integration, and PG tracking and reporting. Conduct discovery and implement process improvement initiatives within the department. Interview leads within the team and identify process improvement opportunities. Establish the process improvement framework and provide pharmacy claims, Accums, and new client implementation business domain expertise to guide the team in implementing relevant initiatives. Lead the training of associates when new processes or procedures are implemented. Establish capacity models and dashboards to track efficiency of claims processing units. Develop regular cadence with vendor partners to ensure lessons learned are reviewed and incorporated for areas such as claims, member data transition, user access provisioning, data interfaces, and other claims business operation functions. Generate dashboard and reports for management on process improvements and tracking the savings established from the improvements. Manage and maintain SharePoint and MS Teams applications for the organization including workflow management. Develop and manage tableau reports for the department. Perform the role of the automation lead by developing business process automation initiatives for PBM (Pharmacy Benefit Management) Operations Functions. Collaborate with cross-functional teams in the identification, research, and implementation of process improvements. Lead projects of significant scope. Manage internal and external process improvement projects with team members who work across regional and enterprise-wide organizational structures and with external parties (providers and trade organizations) to formulate consensus on improvements and to implement internal and external systems, policies, and procedures. Minimum Requirements: Bachelor’s degree in Information Technology, Computer Science, Electronics Engineering, or a related field. Five (5) years of Information Technology (IT) experience, or related. Five (5) years of required IT, or related experience must include: Five (5) years of experience with integrating SQL scripts and SQL queries into Python for complex data analysis and process automation. Five (5) years of experience with designing user-friendly GUI tools and applications using Python to automate business processes. Five (5) years of experience with authoring business requirements and use cases. Five (5) years of experience with developing acceptance testing strategies and executing both manual and automated user acceptance testing. Five (5) years of experience with working with a suite of mainframe applications and developing automation tools within a mainframe environment. Four (4) years of experience with developing automation tools for web scraping and processing online forms, implementing complex business requirements with Python and Selenium. Three (3) years of experience performing advanced data analysis on pharmacy and medical claims, accumulators, and benefits data using Python-based data science tools. Two (2) years of experience with data visualization, creating charts, graphs, maps, dashboards, and narratives for business decision-making using Python and Tableau. Salary: $151,694 - $152,694 per year Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. #J-18808-Ljbffr

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Process Improvement Consultant within PNC's Retail Banking Operations organization, you will be based in Pittsburgh, PA, or Cleveland, OH. Other locations may be considered within PNC's footprint. This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

We are seeking a strategic, results-driven individual to join our Strategic Operations and Performance Management group. This role will play a key part in driving operational excellence, enabling quality outcomes, and informing data-driven decision-making through insightful reporting and continuous improvement initiatives.

• Lead and manage the Quality Management Hub, providing centralized reporting and governance to monitor and elevate service quality across RBO.
• Drive Continuous Improvement Efforts, using data insights to identify root causes, recommend enhancements, and support initiatives that improve client and employee experience.
• Collaborate cross-functionally to support business performance management, ensuring alignment with broader enterprise goals and client-obsessed delivery standards.
• Support key RBO initiatives with performance analytics and operational intelligence, partnering closely with peers in SLA management, automation, and risk governance.

Consults with line of business to evaluate and oversee an organization's operations or technology processes. Develops solutions to optimize process efficiency, reduce processing time, and mitigate risks. Conducts thorough business diagnostics to identify, quantify and prioritize value creation projects. Develops and presents business case to approval committees. Responsible for overseeing implementation deliverables, cost-estimates, cost-benefit analysis, and providing rationale to how process improvement opportunities will assist in accomplishing business objectives more efficiently. Uses broad knowledge to facilitate the redesign of organizational processes. Creates solutions that optimize process quality, efficiency, and cost. May lead efforts to improve the quality and/or minimize process cost. Utilizes data analysis and process modeling to craft appropriate solutions that meet business requirements. Prepares and may present recommendations to governance committees for approval. Assess risks associated with current and proposed processes against business objectives and ensures alignments with the bank's and unit's risk appetite and risk management framework. Consults with all levels of the organization to ensure that introduction of new processes is smooth and effective, and sustains or improves quality of output. Mentors individuals and teams to build capabilities. Leverages strong relationships with the Line of Business to ensure continuous improvement after initial implementation.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Change Management, Corporate Governance, Data Analytics, Process Efficiencies, Process Improvements, Risk Assessments

Analytical Thinking, Consulting, Effective Communications, Flexibility and Adaptability, Influencing, Organizational Change Mgt, Organizational Savvy and Politics, Problem Solving, Project Management

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Bachelors

No Required Certification(s)

No Required License(s)

Base Salary: $68,000.00 $119,600.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Generally, this opening is expected to be posted for two business days from 07/11/2025, although it may be longer with business discretion.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.

If an accommodation is required to participate in the application process, please contact us via email at Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

The expected salary range for this position is based on several factors including market, funding, candidates experience level, skills, schedule, training, and related knowledge. Our ranges are developed and published as good faith estimates for the position.

Salary Range: $82,000 - $9,000 | Office benefit package (Parking/Remote Expenses): 170/Month

The Process Improvement Specialist is responsible for supporting and improving the operational efficiency and effectiveness of agency, and supporting company-wide strategic initiatives, process improvement, change management, and overall day-to-day operations. Works to enhance productivity by mapping processes, documenting best practice, recommending efficacies, reducing waste, and assisting with various initiatives and objectives.

Duties and Responsibilities:

• Support the agency's mission and philosophy
• Fulfill duties delegated by the Director of Operations and the Chief Executive Officer
• Meet with agency subject matter experts (SME)s and key stakeholders to memorialize and map processes
• Identify and suggest areas for improvements and efficiencies with an emphasis on reducing redundancies, eliminating waste, minimizing non-essential handoffs, and building operational synergies
• Support standardizing and centralizing operational practices
• Data collection and analysis
• Building and maintaining a Standard Operating Process data-base repository for multiple business-lines and training
• Supporting and leading change management process
• Leading and participating in problem-solving sessions
• Coaching leadership as appropriate
• KPI, OKR, and data management
• Reporting out to key stakeholders as appropriate
• Other duties as assigned