337 Information Security jobs in Quincy
Network Security Engineer III
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Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.
Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.
Our offices have onsite fully equipped state of the art gyms for employees at zero cost.
Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.
We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.
Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.
Granite was recently named One of Forbes Best Employers for Diversity.
Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.
If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.
EOE/M/F/Vets/Disabled
General Summary of Position:
We are seeking a highly skilled and motivated Network Security Engineer III to join our team. The successful candidate will be responsible for designing and building complex multi-vendor network solutions to support our North American business customers and maintain our core infrastructure. This role requires in-depth knowledge of various network technology and vendor implementations including Fortinet, Cisco. The ideal candidate will have strong expertise in routing protocol design, security, sd-wan implementations, and comprehensive documentation skills.
Duties and Responsibilities:
- Design, implement, and maintain complex multi-vendor network solutions for business customers.
- Collaborate with cross-functional teams to assess network requirements and develop appropriate solutions.
- Configure and troubleshoot network devices, including routers, switches, firewalls, and other network appliances.
- Develop, maintain, iterate and improve internal reference architecture.
- Ensure network security by implementing and managing firewalls, VPNs, and other security measures.
- Develop and maintain detailed network documentation, including design diagrams, configuration guides, and standard operating procedures.
- Monitor network performance, identify issues, and implement solutions to optimize network efficiency.
- Provide technical support and guidance to customers and internal teams.
- Stay updated with the latest industry trends and technologies to ensure network solutions are current and effective.
- Participate in on-call rotations and respond to network emergencies as needed.
- Operate and maintain vendor specific core infrastructure including tracking licensing, tracking, planning and conducting firmware upgrade.
Required Qualifications:
- Minimum of 5-8 years of experience in network and security engineering.
- Proficiency in designing and implementing network solutions using vendors such as Fortinet, Cisco.
- Strong understanding of routing protocols (e.g., BGP, OSPF) and VPN tunnels.
- Experience with network security principles and practices, including firewalls, VPNs, and intrusion detection/prevention systems.
- Excellent troubleshooting and problem-solving skills.
- Ability to create and maintain detailed network documentation.
- Strong communication skills and ability to work effectively in a team environment.
- Experience with Network Automation/DevOps including familiarity with Python, CI/CD tools and scripting large deployments/complex changes.
- Relevant certifications such as NSE 7, CCNP, or equivalent.
- Experience in a customer-facing role, providing technical support and solutions.
- Experience operating hypervisors, on prem and in the cloud.
- Experience operating the Fortinet product suite: Fortimanager, Fortianalyzer, etc.
Preferred Qualifications:
- Preferred 8-12 years of experience in network and security engineering.
- Extensive familiarity with the Fortinet product offering.
- Experience operating and maintaining data center grade Fortinet equipment, experience planning and conducting upgrade cycles for Fortinet equipment.
- Experience at Managed Service Providers that support Fortinet.
- Advanced certifications such as Fortinet NSE 7, CCIE, JNCIP or equivalent.
- Experience with multi-cloud networking (MCN), unified SASE and network function virtualization (NFV).
- Knowledge of wireless networking technologies and solutions.
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Network Engineer; Subject - Matter Expert
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Network Engineer; Subject - Matter Expert - Must have an Active TS / SCI clearance Onsite Bedford, MA Full Time Phalanx Griffon (PG) is the Air Force's open?architecture aerial node that pushes multi?level?secure data to warfighters in seconds, not minutes. As the SME, Network Engineering, you will shape the tactical and enterprise networking underpinnings of.
Network Engineer
Posted today
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General Duties: Deliver imaged units to the designated site location; Set up of imaged units, monitors, and peripherals onsite; Ensuring operation of newly installed units; Serial number scan of assets installed; and Provision of serial number scan and verification of assets to site lead or other appropriate site personnel as directed.
Sr Network Engineer
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Direct message the job poster from SysTechCorp Inc Assist in the design, configuration, and management of local area networks (LAN), wide area networks (WAN), and other data communications systems. Install, configure, and troubleshoot network hardware and software, including routers, switches, firewalls, and access points. Monitor network performance, identify issues, and ensure timely resolution to maintain network stability. Support network security initiatives, including firewalls, VPNs, and network monitoring tools. Collaborate with senior network engineers to implement and maintain network upgrades, expansions, and troubleshooting. Maintain accurate documentation of network configurations, topologies, and troubleshooting processes. Respond to network incidents and provide timely support to ensure minimal downtime. Stay up to date with industry trends and emerging network technologies. Qualifications: Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent work experience). 5+ years of experience in network engineering with a focus on enterprise-level network infrastructure. Strong knowledge of networking protocols and technologies (TCP/IP, DNS, DHCP, VLANS, Routing protocols such OSPF and BGP). Experience with network hardware (Aruba/HPE, Palo Alto, Checkpoint, ClearPass, Dell Networking, Extreme. Strong problem-solving skills and attention to detail. Ability to work both independently and as part of a team in a fast-paced environment. Strong communication skills and the ability to work with both technical and non-technical teams. Certifications such Cisco CCNA, CCNP or similar are a plus but not required. Preferred Skills: Experience with cloud networking (AWS, Azure). Knowledge in SD-WAN and network automation Experience with network monitoring tools (SolarWinds, APCs). Familiarity with network security principles and practices. Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at SysTechCorp Inc by 2x Sign in to set job alerts for “Network Engineer” roles. Boston, MA $150,000.00-$80,000.00 15 hours ago Boston, MA 79,538.68- 118,661.11 1 month ago Lincoln, MA 77,600.00- 176,000.00 1 week ago Lincoln, MA 77,600.00- 176,000.00 1 week ago Lincoln, MA 77,600.00- 176,000.00 1 week ago Mid Level Network Engineer_Boston, MA_LOCAL CANDIDATES PREFERRED_ONLY ON W2 Hanscom AFB, MA 77,600.00- 176,000.00 1 week ago Needham, MA 78,000.00- 113,453.60 19 hours ago Hanscom AFB, MA 77,600.00- 176,000.00 1 week ago Hanscom AFB, MA 77,600.00- 176,000.00 1 week ago Boston, MA 100,000.00- 125,000.00 3 days ago Waltham, MA 116,800.00- 126,800.00 1 week ago Waltham, MA 140,000.00- 170,000.00 1 week ago Cambridge, MA 96,414.00- 112,400.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Network Engineer Senior
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Site: Mass General Brigham Incorporated
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Hybrid M-FJob Summary
SummaryResponsible for designing, implementing, and maintaining our organization's network infrastructure
Essential Functions
-Design, plan, and implement complex network solutions to meet the organization's connectivity and performance requirements.
-Implement and maintain network security measures, including firewalls, access control lists, and intrusion detection/prevention systems.
-Provide advanced technical support to diagnose and resolve complex network issues.
-Monitor network performance and bandwidth utilization to proactively identify and resolve performance bottlenecks.
-Create and maintain comprehensive network documentation, including network diagrams, configuration details, and standard operating procedures.
-Oversee capacity planning and scaling.
-Serve as a liaison with vendors and other third-party providers.
Qualifications
Education
Bachelor's Degree Computer Science required or Bachelor's Degree Related Field of Study required
Can this role accept experience in lieu of a degree?
Yes
Experience
Experience as a Network Engineer, with a focus on designing, implementing, and managing enterprise-level networks. 5-7 years required
Knowledge, Skills and Abilities
- Strong knowledge of network protocols, technologies, and topologies.
- Experience with major networking vendors' hardware and software.
- In-depth understanding of network security concepts and best practices, including firewalls, and access control.
- Proficiency in network monitoring and troubleshooting tools.
- Excellent problem-solving and analytical skills with the ability to handle complex network issues.
- Strong communication and interpersonal skills to collaborate effectively with cross-functional teams and stakeholders.
Additional Job Details (if applicable)
Remote Type
HybridWork Location
128 First AvenueScheduled Weekly Hours
40Employee Type
RegularWork Shift
Day (United States of America)Pay Range
$78,000.00 - $113,453.60/AnnualGrade
7 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:
Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at ( . Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Sr Network Engineer
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Duties And Responsibilities: An experienced Network Architect familiar with Cisco networking best practices. An experienced Network Architect familiar with Cisco and Fortigate firewall best practices. An experienced Network Architect familiar with Citrix Netscaler best practices. Thorough knowledge of Networking and Infrastructure An experienced Network Architect that has extensive.
Network Engineer IV
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The Network Engineer will work with the Network Administrator to support the on-Premise VMWare Server environment including patching, monitoring, and troubleshooting issues. They will also be responsible for the configuration, maintenance, and support of CHIA's network switches, routers, and other network appliances. Additionally, they will manage vendor relationships with CHIA's providers of internet and Azure.
Senior Offensive Security Engineer
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Become a part of our caring community and help us put health first
The Senior Engineer, Offensive Security, executes high-fidelity threat actor and control validation campaigns within our BAS program. This role influences functional area strategy through technical expertise, operates with considerable autonomy on moderately complex assignments, and makes recommendations to leadership based on advanced knowledge and experience. The position focuses on Breach and Attack Simulation operations, campaign delivery, and detailed analysis, while also contributing to the overall direction of the program.
The Bigger Picture
Join a 100% remote, highly specialized offensive security team where you will have access to Hack The Box Pro Labs, all HTB role-based training paths and certifications, discretionary certification funding, and conference/training budgets. These resources will enable you to continuously advance your expertise while working on industry-leading BAS challenges at scale. You will be part of Cyber Threat Simulation (CTS), collaborating with Red Team, Penetration Testing, and Bug Bounty professionals—highly specialized experts who identify vulnerabilities so the business can address them proactively. Fridays are dedicated to research and development, allowing the team to pursue training in emerging offensive security technologies, tools, large language models (LLMs), artificial intelligence, and other relevant topics.
Mission & Impact
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Run high-fidelity threat-actor and control-validation campaigns , maintain agent health, convert raw BAS platform test results into actionable findings, and track them in the enterprise risk management platform. You will leverage your offensive security expertise to determine the most effective approach for executing simulations, design appropriate test cases for specific security countermeasures, and manage multiple projects simultaneously.
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Your week includes reviewing the latest products from the Threat Intelligence team on a specific threat actor, chaining custom Tactics, Techniques, and Procedures (TTPs) for a Threat Simulation, and developing complementary custom test cases using the platform’s Python API. Additional responsibilities involve initiating a bi-weekly Security Baseline, collaborating with SIEM Engineering to tune detection logic after analyzing recent baseline results, writing concise findings for documentation in the enterprise risk management system, and conducting in-depth analysis of IOC Validation gaps.
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Why it matters : Every campaign you launch identifies real-world weaknesses before attackers can exploit them, providing Engineering and Threat Management and Response teams with valuable data to strengthen security countermeasures, review architectural and strategic security decisions, and enhance our overall security posture.
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You’ll excel in this role if you are proficient in Python, enjoy transforming cyber threat intelligence into high-fidelity TTPs, thrive at mapping attacker behavior to potential detection telemetry, and prefer presenting evidence-based dashboards over debating hypotheticals.
Key Responsibilities
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Campaign Delivery : Build and execute threat-actor and control-validation campaigns using the BAS platform's pre-built threat simulation libraries, supplemented by custom test cases developed through the Python API to address specific TTPs not covered by the vendor. Ensure campaigns meet service level agreements, such as a two-week turnaround for pre-built threat simulations, while operating with limited guidance on moderately complex campaign development.
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Tool Operation & Tuning : Maintain agents, payload sets, and scheduling with considerable autonomy. Automate bi-weekly security baseline runs and create synthetic unit tests when there are changes in countermeasure configurations or architecture. Apply advanced technical knowledge to resolve complex issues.
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Data & Reporting : Draft actionable findings for SOC/IR and organize risk items within the Findings-Analysis workstream for documentation. Use independent judgment to analyze and evaluate variable factors such as network architecture, agent configuration, and detection capabilities.
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Strategic Collaboration : Collaborate with the CTI team on priority TTPs, verify annual coverage, and share new test cases with the broader team. Make recommendations regarding testing approaches based on offensive security expertise and experience.
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Continuous Improvement : Propose enhancements to security countermeasures, address detection or alerting gaps, and suggest new service-line use cases to the Lead for roadmap consideration. Your technical insights and proactive recommendations will have a significant influence on the BAS strategy.
Use your skills to make an impact
Minimum Qualifications
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Minimum 3 years of experience in offensive security roles such as Red Team, Penetration Testing, or Bug Bounty programs
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Intermediate to advanced proficiency in Python programming, or equivalent experience with interpreted languages such as PowerShell, Bash, or Ruby
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Independent technical problem-solving and analysis
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Experience with major Cloud Service Providers, including AWS, GCP, and Azure
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Demonstrated ability to work autonomously on complex technical assignments
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Experience utilizing Threat Intelligence to guide offensive security operations
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Experience testing endpoints protected by solutions such as Microsoft Defender for Endpoint, CrowdStrike, or SentinelOne
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Interest in building and testing large language models (LLMs), machine learning models, AI infrastructure, MCP, prompt engineering, and applying these technologies to offensive security operations
Preferred Qualifications
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Minimum 5 years of experience in any of the following areas:
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Malware development
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Advanced Red Team operations and threat simulation
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Threat hunting or digital forensics in enterprise environments
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Analyzing and gathering intelligence on threat actors and their TTPs
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Published speaking engagements at industry conferences such as DEF CON, BSIDES, x33fcon, Black Hat, etc.
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Relevant industry certifications, including but not limited to: OSCP, OSWE, OSED, OSCE3, CRTP, CRTE, CRTO, CRTL, CPTS, CBBH, CWEE, CAPE, MalDev Academy, OpenSecurityTraining2
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Experience with building and breaking LLMs, machine learning models, AI infrastructure, MCP, prompt engineering, and applying these technologies to offensive security operations
Remote/WAH requirements:
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WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
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A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
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Satellite and Wireless Internet service is NOT allowed for this role.
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A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$117,600 - $161,700 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 07-29-2025
About us
Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our
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Network Engineer - Entry Level - Boston, MA
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"Our culture of Innovation, Collaboration, Inspiration and Mentorship is at the core of our success."Aston Technologies has been integrating people with opportunities to learn and innovate since 2001. Our two decades of excellence have transformed our IT consulting services into a go-to partner for our clients, with IT projects nationwide. Aston invests in the latest technologies to empower employees and instill an innovative culture where learning and career growth are paramount. Opening: Network Engineer - Entry Level - Boston, MA Job Description: Aston Technologies is seeking talented individuals that are highly motivated and eager to launch their career in the IT industry. This role begins with an on-site training program with curriculum designed to build, sharpen, and test your technical abilities, develop strong professional skills, and familiarize you with the technologies you will be working with in the field. As a Network Engineer, you will be working on client network infrastructure and security projects nationwide to help assess, design, implement, troubleshoot, and maintain network hardware and software to ensure successful project completion. Upon successful completion of training, you will have a better understanding in areas like virtual and physical network infrastructure, network security, application delivery and cloud network services on a large enterprise scale on long or short-term project assignments. When on project, network engineers are expected to solve technical challenges, document solutions, resolve technical faults and allocate resources to deliver solutions for the client. Engineers on project start at $20/hour with the opportunity to earn up to $8/hour in their first year through merit-based reviews in addition to benefits while traveling: including our Logistics team to arrange your travel accommodations, furnished housing, weekly food stipend, and monthly auto stipend. We are looking for people to participate in our in-office training for this position which starts on August 11 , 2025. Requirements: Must be open to 100% travel, including nationwide travel/relocation to client sites (all on-project travel costs covered) General understanding of basic computer terminology and a strong passion to learn. Basic knowledge and proficiency of Windows OS and Microsoft Office Suite Ability to convey written and oral communication effectively and professionally. Successful completion of a background check and drug screen Must own a reliable vehicle for transportation. Training Includes: Mentorship training with highly skilled Senior Level Engineers Professional development: formal skills-based training, interview preparation, preparation for future projects, and developmental relationships Collaborative team environment with peers and mentors every step of the way Hands on access to state-of-the-art technology from our preferred vendors Company provided corporate housing during your training period; you will receive 150/week in food stipends. On Project Perks and Benefits: After completing our 4–5-month training program, pay starts at $2 /hour Earn up to 28/hour in your first year through merit-based reviews and raises. Excellent Health, Dental, Vision, and 401(k) with 50% employer match program up to 6% Accrue up to 2 weeks PTO annually after first year on project. 7 Paid Federal Holidays off Certification Reimbursement (example: CCNA, CCNP, PCNSE, AWS) Employer-Provided Benefits When Traveling: While traveling on project, you will receive your base compensation in addition to the following employer-provided benefits: Logistics support team to handle all your travel coordination for project travel. Furnished corporate housing or lodging. Receive up to 1,100/month in food and transportation stipends in addition to take home pay. Last Updated: Jul 15, 2025 Apply Personal First Name Last Name Email Phone Number Address Street City State Additional Are you legally authorized to work in the United States? Will you now or in the future require sponsorship or other support in order to maintain valid employment authorization? Are you open to temporarily relocating to Minnesota to train to be a Network Engineer? (4-5mo. Program) The unpaid training program includes training, room and board provided by Aston along with a 150/week food stipend. Once on project, pay starts at 20/hr, then 28/hr after one year. Are you comfortable proceeding with your application under these terms? Post training, are you comfortable with the potential for up to 100% Nationwide travel for this role, with all travel expenses covered? How Did You Hear About Us? Message (optional) Upload Resume: * Files must be in .doc, .docx, .pdfor .txt format. #J-18808-Ljbffr
Team Lead, Data Center Operations
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Team Lead, Data Center OperationsRemote - United StatesJR012167
Team Lead, Data Center Operations – 6 :30PM CT to 07:00 AM CT
At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.
We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose.
HONESTY, RELIABILITY, COLLABORATION, CURIOSITY, PASSION
Role Summary
This role is responsible for delivering exceptional, customer-focused service in a mission-critical managed services environment. The position centers on developing and supporting a team of analysts to consistently exceed customer expectations in both technical problem-solving and service delivery.
What You Will Do:
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Oversee and escalate operational issues within the Mainframe Operations team.
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Ensure all changes are properly logged, risk-assessed, and implemented to protect customer environments.
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Manage the resolution of complex technical issues escalated by analysts.
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Keep clients and partners informed on the status of ongoing issues.
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Provide prompt and effective support for client incidents and service requests, escalating to relevant teams in accordance with SLAs.
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Ensure the team is aware of, and meets, all SLAs and performance targets.
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Ensure full adherence to all client support processes by team members.
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Direct and coordinate the daily activities of support analysts.
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Coach team members on the job to support their professional development.
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Lead staff development initiatives, including training and team-building activities.
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Ensure all team members follow established standards, such as change control and configuration management.
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Maintain adherence to internal processes and procedures.
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Foster effective communication within and across teams.
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Serve as the escalation point for major incidents.
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Contribute to the standardization and improvement of working practices within the team.
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Ensure incident calls are managed efficiently and resolved in a timely manner.
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Monitor service delivery to ensure agreed-upon services are neither under- nor over-delivered.
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Provide second-level technical support, ensuring escalated calls are addressed within defined service levels and call management guidelines.
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Implement changes to client solutions as required.
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Identify and deliver technical training to the Operations group as needed.
We want all new Associates to succeed in their roles at Ensono.That’swhywe’veoutlined the job requirements below. To be considered for this role,it’simportant that you meet all Required Qualifications.If you do not meetall ofthe Preferred Qualifications, we still encourage you to apply.
What You Will Need:
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Minimum of 5 years of experience managing a team within a mainframe environment within a large enterprise or equivalent combination of education and experience
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Minimum 5 years of experience in IT and system monitoring.
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College degree preferred
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Technical knowledge across multiple Mainframe teams
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Proficient in Microsoft suite (Excel, Word, Powerpoint) to a level of creating documents which can be shared with clients.
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Exceptional interpersonal, verbal and written communication skills
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Customer Service skills at management level
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Strong written and verbal communication skills.
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Excellent analytical and critical thinking abilities.
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Professional representation of Ensono to clients.
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Knowledge of mainframe environments (TSO, SDSF, TMS, QuickRef) and server scripting (read and code; midrange server knowledge).
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Confidence in collaborating with various personnel.
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Ability to multitask and perform well under pressure.
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Strong teamwork skills.
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Ability to document processes and procedures clearly, concisely, and logically.
WhyEnsono ( ?
Ensono is a place to make better happen – for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it.
We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site, you can choose to work from home or in our Ensono offices.
Some of our benefits include:
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Unlimited Paid Days Off
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Three health plan options through Blue Cross Blue Shield
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401k with company match
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Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
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Paid Maternity Leave, Paternity Leave, and Sabbatical Leave
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Education Reimbursement, Student Loan Assistance or 529 College Funding
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Enhanced fertility coverage
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Wellness program
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Flexible work schedule
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Depending on location, ability to take advantage of fitness centers
As of the date of this posting, a good faith estimate of the current pay scale for this role is $75,000 to $112,000 annually based on a full-time schedule. Please note that placement in the range may vary based on numerous factors including but not limited to skills, experience, internal equity, and business needs. In addition to base salary, other compensation programs, depending on eligibility, include an annual bonus plan based on company and individual performance, and an equity grant under our Associate Equity Appreciation Program.
Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.
Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found onOFCCP’s website ( .
If you need accommodation at any point during the application or interview process, please let your recruiter know or email .
JR012167