185 Information Technology jobs in Chicago

Join to apply for the Director - Information Technology role at Lifepoint Health Get AI-powered advice on this job and more exclusive features. Description At UP Health System - Portage, providing an excellent patient experience is at the heart of everything we do. This includes not only providing the highest quality patient care, but offering exemplary customer service by creating an environment that puts our patients at ease. We accomplish this by embodying a patient-centric culture while supporting positivity and the growth of our employees both professionally and personally. We are seeking an enthusiastic leader to oversee the IT Department in collaboration with the staff and CEO to fulfill the goals and objectives of the department consistent with the mission, vision, and organization values of UP Health System - Portage. The Director of Information Technology will lead the day-to-day functions of the department by aligning technology initiatives with business goals. This role oversees infrastructure, cybersecurity, enterprise applications, service delivery, and vendor management, ensuring a secure and efficient technology environment. Qualifications Required Skills: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Works independently with proven organizational skills and attention to detail. Must be able to prioritize multiple tasks and exercise sound judgment. Demonstrates proficiency in verbal and written communication skills. Excellent interpersonal skills and the ability to interact effectively and professionally with individuals at all levels; both internal and external. Proficient in Microsoft Office (Word, Excel, PowerPoint). Position Requirements Bachelor's degree in Information Technology, Computer Science, or related field or Bachelor's degree with relevant experience. Minimum of 3 years IT experience, healthcare setting preferred. Minimum of 2 years leadership experience preferred. Annual influenza vaccination or declination required. Position Details 1.0 FTE (40 hours per week) Exempt Weekdays only Day shift Additional Information Seniority level: Director Employment type: Other Job function: Information Technology Industries: Hospitals and Health Care Referrals increase your chances of interviewing at Lifepoint Health by 2x. Get notified about new Director of Information Technology jobs in Hancock, MI . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

• 8:00 am - 5:00 pm (Mon-Fri) Hybrid, 3 days in office

• Lead and manage a team of analysts, engineers, developers and consultants, fostering a collaborative and high-performance culture.
• Champion a continuous improvement mindset across all team activities and initiatives.
• Mentor team members and coordinate cross-training to strengthen team capabilities and resilience.
• Contribute to the development of strategic plans, technology roadmaps, and associated budgets.
• Support recruitment efforts and play an active role in onboarding and team growth.
• Lead cross-functional project teams across multiple geographic locations.
• Collaborate with the S&C Cybersecurity team to ensure compliance with secure coding standards (ISO-27001).
• Define and enforce systems-level qualification testing and development standards.
• Provide direction on the creation of functional specifications, test plans, and technical documentation.
• Act as the primary liaison between OT and business stakeholders to align future MES deliverables with business goals.
• Drive MES implementation and continuous improvement efforts, ensuring the system evolves to meet operational needs while streamlining or eliminating features that do not align with S&C's core manufacturing objectives.
• Manage the MES platform as a product, owning its roadmap, defining feature scope, and making strategic decisions about what capabilities are included or excluded to maintain system clarity and long-term value.
• Ensure data integrity and consistency across MES and integrated systems (e.g., ERP, PLM).
• Lead management efforts and support user adoption through training and documentation.
• Manage vendor relationships and oversee service delivery from third-party providers.
• Travel as required, up to 20% during infrequent peak periods, including occasional international travel.
• Be on-site at least three days per week to support team collaboration and operational needs.
• Available during non-business hours for support as needed and when implementing system changes.

• Bachelor's degree in Manufacturing, Mechanical Engineering, other engineering degree, or equivalent work experience including software development.
• 5+ years' experience working in a manufacturing environment, with some experience related to software development and at least 2+ years' management experience.
• Familiarity with integrating MES with ERP, PLM, and SCADA systems.
• Hands-on experience with MES platforms such as Ignition, Oracle, 3DX/Delmia, Aveva, Rockwell, Atlas Copco or similar is preferred.
• Technical management experience.
• Software Development Lifecycle (SDLC) experience plus knowledge in one or more of the following: Microsoft Azure, JSON, API Development, Oracle, Android OS, InTune, Visual Studio, Visual C++, RFID or BLE tracking, Allen Bradley PLC, and PLC Programming.
• Must be self-motivated, well organized, and productive with minimal direct supervision.
• Excellent verbal and written communications skills.

Job DescriptionJob Description

We are seeking an exceptional Information Technology Manager to join our growing Technology team.

About the job

Are you passionate about turning ideas into reality, embracing ownership, and working at the forefront of connectivity? Join viaPhoton and be part of a culture that thrives on fearless innovation, teamwork, and continuous growth, where learning, unlearning, and relearning are part of the journey.

This dynamic role offers significant ownership and responsibility. We’re looking for individuals who excel in environments where their contributions make an impact, are hungry to learn, and are energized by meaningful work that drives company growth while accelerating their career. If this sounds like you, we’d love to hear from you!

Who We Are

We are changing the norm by being customer focused, technology led.

viaPhoton is on an ambitious mission to revolutionize how critical digital infrastructure is manufactured and deployed. Best-in-class data centers and telecom providers need fiber optic solutions delivered in weeks, not months—whether that’s for AI infrastructure, 5G networks, or next- broadband. We’re reimagining fiber optic manufacturing for the AI era. Manufacturing is no longer just an operations challenge, but an automation and speed-to-market problem that customers urgently need solved. In less than 5 years, we’ve grown to a team of over 150, and have added top cloud service providers to our growing customer base. We have only just gotten started -- our ambition is to become the market leader of the $40+ BN connectivity industry.

We seek candidates who will be culture contributors and who align with our core values:

• Fearless Innovation we are pioneers unafraid to change the norm in relentless pursuit of better

• Forward Together we believe that when we work together toward a collective goal, we all succeed

• Integrity Over Everything we believe in long term relationships and doing what is right, always

• Nimble, Always we are solutions obsessed, move fast, and stay nimble

• Be the Bar we set our own standard of excellence and hold ourselves to it

What You Will Do

We are seeking a skilled Information Technology Manager to lead our IT team. This role will create a culture of exceptional service for both our technology-enabled front-line manufacturing & production team and our back-office support staff. The IT Manager will shape the IT unit within the organization, overseeing Physical Assets & Infrastructure, Security, Project Management, and Support. This position combines high-level leadership and strategy with hands-on work when necessary.

• Lead, mentor and develop Infrastructure team members

• Act as an escalation point for user issues, provide L3 support and liaise with business users for IT-related process improvements

• Monitor and manage key metrics for tickets, requests and related KPIs

• Ensure server and storage infrastructure is continuously available with 99.9% uptime

• Manage IT hardware and software assets, inventory, and procurement

• Manage and improve backup and Disaster Recovery capabilities and strategies

• Support and administer Azure and AWS tenancy

• Set technology procurement strategy and manage vendor relationships

• Implement and manage IT Infrastructure projects (e.g., SSO, MDM and AD integration)

• Manage external and third-party access into infrastructure systems

• Demonstrable experience migrating physical assets for a full buildout – moving June 2025

What You Will Bring

• 5+ years’ experience in IT Service Management – 2+ years’ leadership experience required
• Extensive experience with Hyper V, AWS Cloud, Azure AD, O365 and Windows Server and Desktop
• Experience supporting MS Active Directory in a hybrid environment
• Management and leadership experience in customer service or Helpdesk environments within medium companies (150+ employees)
• Strong information security knowledge and management experience
• Demonstrable hands-on experience implementing best practices
• Strong written communication and empathy for customer needs and expectations
• Ability to explain complex issues in business
• The ability to learn quickly and continuously and maintain a flexible and adaptive mindset necessary for a fast-paced environment.
• A proactive, self-driven mindset where your growth is dependent on you.
• Creative problem solving; if you don't know the answer, you’ll know how to find a way to it.
• Multi-tasking with the ability to handle multiple inquiries at once and prioritize them accordingly.
• Bonus points if you have DevOps experience with automation, continuous integration, deployment pipelines, and cloud infrastructure management

Why Join Us

• Cutting-Edge Technology – Opportunities to work on the forefront of fiber optic technology.

• Professional Development – We’re committed to your growth, offering resources, career development, and a culture where your voice is heard.

• Fun Team Environment – Monthly team bonding events, free lunches, and activities to keep us connected.

• Flexible Paid Time Off – Take time when you need it, with PTO that grows over time plus 10 paid holidays, including two floating holidays to use at your discretion.

• 401(k) Match – we offer up to 5% company match to help you plan for your future.

Ready to Build the Future? Apply now

Responsibilities The Knowledge Management (KM) Section is responsible for enabling knowledge flow to enhance shared understanding, learning, and decision-making across the GCC. The section develops, executes, and monitors the GCC KM Program, including Content and Information Management, Records Management, and utilizing tools such as ARIMS, SharePoint Online, Microsoft Teams, Microsoft OneDrive, and other solutions aligned with Army doctrine. The KM Section includes the KM Working Group (KMWG) with representatives from each GCC division, led by the KM Officer (KMO). All efforts are overseen by the GCC Chief Knowledge Officer (CKO), the Deputy Director. Key functions include: Supporting the NETCOM-wide KM program, including governance, policies, and compliance monitoring. Maintaining document libraries and control programs for NETCOM documents. Developing and maintaining enterprise documents to support capabilities and communication. Operating and maintaining a web-based document library. Supporting KM enterprise solutions with appropriate access within Army DoDIN environments. Providing customer training on enterprise solutions. Recommending and implementing improvements to KM processes to enhance operational efficiency. Enhancing tools for publishing, disseminating, and analyzing operational data. Managing information to establish a single authoritative source for GCC's mission execution. Coordinating across divisions to develop and maintain a Roles-Based Contingency Plan. Qualifications Basic Qualifications: 6 years of experience, with leadership experience preferred. Certifications: ITIL Expert or higher; DCWF Code 431 Intermediate: CompTIA Security+ or SSCP. Must hold and maintain a Secret Clearance. Experience managing a team of technical professionals in an IT service environment. Experience managing IT infrastructure, including LANs/WANs, servers, and related applications. Peraton Overview Peraton is a leading national security company providing mission-critical solutions worldwide, including space, cyberspace, and traditional domains. We serve government agencies and the U.S. armed forces, solving complex challenges to keep people safe and secure. Learn more at peraton.com. Target Salary Range $80,000 - $128,000, depending on experience and other factors. EEO Peraton is an equal opportunity employer, including for individuals with disabilities and protected veterans. We value diversity and inclusion in our workforce. #J-18808-Ljbffr

As an S&C Electric team member, you'll work on projects that have real-world impact. You'll help transform the grid for resilient and reliable power worldwide. S&C has more than a 100-year history of innovation and has been 100% employee-owned since 2012. We continue this legacy as a trusted, forward-thinking leader in the electrical industry. You will advance a safer, more reliable, and more resilient electrical grid. Our products help the grid adapt to severe weather and transition to clean energy. We're big enough to be a respected industry leader but small enough for you to impact our company directly. Our commitment gives you opportunities to impact on and off the job positively. Join S&C to make an impact on tomorrow's energy challenges and become an employee-owner!

Hours

• 8:00 am - 5:00 pm (Mon-Fri) Hybrid, 3 days in office

Compensation

At S&C, we are dedicated to providing competitive and equitable compensation for all our team members, and we are committed to transparency in our pay practices. The estimated annual base salary range for this position in the United States is $124,960 - $165,572. Individual pay within this salary range is determined by several compensable factors, including performance, knowledge, job-related skills and experience, and relevant education or training. This role is also eligible for S&C's annual incentive plan (AIP), subject to eligibility criteria.

Join Our Team as a Manager-Operations Technology!

The Operations Technology (OT) team within Information Technology develops and deploys technologies that connect manufacturing equipment and processes to enhance safety, quality, traceability, and efficiency across S&C's global Manufacturing Execution System (MES). The team also drives innovation through New Product Development and integration with key business systems such as ERP and PLM.

As the Manager of Operations Technology, you will serve as a subject matter expert and champion for MES adoption and best practices. You'll act as the primary liaison between Operations leadership and the OT team to manage priorities and deliver technical solutions that provide business value.

You will lead a high-performing team, ensuring alignment with strategic goals while fostering innovation and operational excellence across S&C's manufacturing environment. A successful candidate in this role contributes adeptly as a people manager, a product manager, and a project manager in the design and development of new solutions

Key Responsibilities:

• Lead and manage a team of analysts, engineers, developers and consultants, fostering a collaborative and high-performance culture.
• Champion a continuous improvement mindset across all team activities and initiatives.
• Mentor team members and coordinate cross-training to strengthen team capabilities and resilience.
• Contribute to the development of strategic plans, technology roadmaps, and associated budgets.
• Support recruitment efforts and play an active role in onboarding and team growth.
• Lead cross-functional project teams across multiple geographic locations.
• Collaborate with the S&C Cybersecurity team to ensure compliance with secure coding standards (ISO-27001).
• Define and enforce systems-level qualification testing and development standards.
• Provide direction on the creation of functional specifications, test plans, and technical documentation.
• Act as the primary liaison between OT and business stakeholders to align future MES deliverables with business goals.
• Drive MES implementation and continuous improvement efforts, ensuring the system evolves to meet operational needs while streamlining or eliminating features that do not align with S&C's core manufacturing objectives.
• Manage the MES platform as a product, owning its roadmap, defining feature scope, and making strategic decisions about what capabilities are included or excluded to maintain system clarity and long-term value.
• Ensure data integrity and consistency across MES and integrated systems (e.g., ERP, PLM).
• Lead management efforts and support user adoption through training and documentation.
• Manage vendor relationships and oversee service delivery from third-party providers.
• Travel as required, up to 20% during infrequent peak periods, including occasional international travel.
• Be on-site at least three days per week to support team collaboration and operational needs.
• Available during non-business hours for support as needed and when implementing system changes.
  
  

What you'll Need To Succeed:

• Bachelor's degree in Manufacturing, Mechanical Engineering, other engineering degree, or equivalent work experience including software development.

• 5+ years' experience working in a manufacturing environment, with some experience related to software development and at least 2+ years' management experience.

• Familiarity with integrating MES with ERP, PLM, and SCADA systems.

• Hands-on experience with MES platforms such as Ignition, Oracle, 3DX/Delmia, Aveva, Rockwell, Atlas Copco or similar is preferred.

• Technical management experience.

• Software Development Lifecycle (SDLC) experience plus knowledge in one or more of the following: Microsoft Azure, JSON, API Development, Oracle, Android OS, InTune, Visual Studio, Visual C++, RFID or BLE tracking, Allen Bradley PLC, and PLC Programming.

• Must be self-motivated, well organized, and productive with minimal direct supervision.

• Excellent verbal and written communications skills.

S&C Electric is committed to equal-opportunity employment. All employees and applicants will be considered without regard to age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. If you are an individual with a disability and need an accommodation to complete the application, please email us at

No fixed deadline.
#LI-BB1

Our sister company, Topel Forman Information Services (TFIS LLC), is seeking an Information Technology Consultant. As an IT Consultant, you will have several years of experience working in Information Technology to support a diverse client base with a wide range of desktop, server, networking, and security needs. TFIS LLC is a progressive, boutique IT Consulting company with prominent Chicago based clients. You will have direct contact with clients via onsite office and home visits, as well as remote support. To learn more about TFIS, please visit our website at

This is a full-time position. Evening and weekend work may be required for business-critical operations and project-driven tasks. We offer a competitive salary with full benefits, including health insurance, 401k, internet and cell phone payment and opportunity for continuing education.

Foundational Attributes

• Personable and approachable.
• Professional demeanor with a strong business acumen.
• Comfortable working with a high level of autonomy.
• Comfortable working and collaborating with a team.
• Engenders a high degree of project ownership.
• Ability to manage time well with a focus on generating billable hours.
• Excellent troubleshooting methodology with an ability to research solutions for new problems.
• Strong sense of operational security with a duty to maintain integrity of sensitive client data.
• Ability to liaise with vendors and manage project budgets.
• Excellent organizational and intercommunication
• Eagerness to learn new technologies and methodologies.

• Ability to design, troubleshoot, and maintain IT Infrastructure.
• Strong working knowledge of workstation operating systems.
• Experience with VMWare, Hyper-V, Cisco, NAS/SAN Storage, VPNs, Exchange, O365, SQL.
• Configure and maintain Windows Server / Active Directory / Group Policy.
• Install and manage firewalls, switches, Wi-Fi, and other network hardware.
• Ability to troubleshoot & maintain Android and iOS mobile devices.
• Documentation of processes, standards, and procedures for client systems.
• Research and implement new hardware, applications, and IT related services.

• Undergraduate degree in Computer Science or similar.
• 5-7 years working in the Information Technology field
• Relevant software certifications are a plus.
• Microsoft, Cisco, VMWare, CompTIA, etc.

• Valid driver's license required
• This position can be very active and requires physical activity at times such as standing, walking, bending, kneeling, stooping, crouching, crawling, lifting, and climbing.

Join to apply for the Director of Information Technology role at THUNDERBIRD LLC 1 day ago Be among the first 25 applicants Join to apply for the Director of Information Technology role at THUNDERBIRD LLC This range is provided by THUNDERBIRD LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $150,000.00/yr - $75,000.00/yr Director Of Information Technology Position Overview Our industrial manufacturing company is currently seeking a Director of Information Technology to join our growing portfolio. The Director of IT will be a proven leader managing an IT team of 10 employees within a Manufacturing Environment ( 100-300 million). This position manages departments, teams, projects, and resources which may include System Support Services, Technology Support, Networking, Web Innovation and Development, IT Security, Help Desk, Data Center and is responsible for IT decision making, providing strategic IT input to the senior leadership team and must have post-acquisition integration experience. Director Of Information Technology Position Overview Our industrial manufacturing company is currently seeking a Director of Information Technology to join our growing portfolio. The Director of IT will be a proven leader managing an IT team of 10 employees within a Manufacturing Environment ( 100-300 million). This position manages departments, teams, projects, and resources which may include System Support Services, Technology Support, Networking, Web Innovation and Development, IT Security, Help Desk, Data Center and is responsible for IT decision making, providing strategic IT input to the senior leadership team and must have post-acquisition integration experience. Director Of Information Technology Essential Functions Creating a long-term plan for the upgrading of key systems to avoid creating technical debt and security risks over time. Providing for the backup and restoration of critical systems. Lead team to ensure standards and processes for operational technology meet the businesses present and future needs and facilitates rapid repeatable deployments. Deliver multiple projects; manage issues, roadblocks, dependencies, overlaps and scope. Identify risk mitigation strategies, take prompt action to resolve issues and address impacts. Provide status updates at all levels of the organization according to the communication plan. Manage contingent labor resources and coordinate their delivery while maximizing insourcing of key roles. Manage budget and project financials and contracts associated with programs or initiatives for your team. Continuously improving security and emergency management protocols to meet new requirements. Director Of Information Technology Required Experience Working knowledge of IQMS/OMEGA (preferred). Minimum 10 years of experience in an IT role within Operational Technology, Manufacturing, Supply Chain, Quality, Sourcing, or Environmental Health & Safety. Minimum 5 years in a leadership role within IT deployment or functional leadership in Manufacturing or Supply Chain. Minimum 2 cycles of ERP or manufacturing solutions deployment or projects from an IT or functional/business perspective. Minimum 2 years of experience implementing and supporting manufacturing network and security solutions. Nationwide travel up to 25%. May be required to lift or carry up to 25 lbs. May be required to sit or stand for a prolonged period; viewing a computer monitor or performing physical work on various IT hardware. Director of Information Technology Physical Demands and Work Environment Travel to Thunderbird locations as needed with little advance notice. The noise level in the work environment is usually moderate. This position is primarily in an office environment. Prolonged periods of sitting at a desk working on a computer. Advanced skills in Microsoft Office Suite. + Ability to establish trust, credibility, and rapport at all levels of the organization; seen as humble, direct, and authentic while possessing professional presence. Company Overview At Thunderbird, the collaborative relationship with our parent and partner companies allows us to better serve our customers – now and in the future. The Thunderbird family of American Manufacturing companies is driven by a mission to provide superior products and services, from prototype to delivery. Our dedicated leadership team's enduring vision is to hold and grow our companies to meet the higher needs of our global customers. We are guided by the unified pursuit of excellence, teamwork, and innovation. Thunderbird enables people to grow, companies to soar, and customers to succeed. Benefits 401(k) with matching program. Medical Insurance Dental Insurance Vision Insurance Short Term Disability Long Term Disability Life Insurance Paid Time Off 9 Paid Holidays Thunderbird is a drug and smoke free work environment and promotes safe work conditions. #THUNDERBIRDMFG Seniority level Seniority level Director Employment type Employment type Full-time Job function Job function Information Technology Industries Capital Markets Referrals increase your chances of interviewing at THUNDERBIRD LLC by 2x Get notified about new Director of Information Technology jobs in Oak Brook, IL . Chicago, IL $2 0,909.00- 285,000.00 5 days ago Chicago, IL 193,000.00- 251,000.00 2 weeks ago Division Vice President, Information Technology Director - IT Service Delivery North America Chicago, IL 175,475.52- 236,527.59 13 hours ago Chicago, IL 181,700.00- 272,500.00 1 month ago Chicago, IL 200,000.00- 275,000.00 4 days ago Executive Director, Head of IT Integration and Operations Chicago, IL 200,000.00- 220,000.00 1 week ago Vice President, Head of Digital – Corporate Applications Assistant Vice President, IT Business Operations Director Business Systems and Innovation Greater Chicago Area $1 2,000.00- 288,000.00 5 days ago Chicago, IL 181,700.00- 272,500.00 2 weeks ago Oak Brook, IL 150,000.00- 250,000.00 2 weeks ago Chicago, IL 162,996.28- 244,494.42 3 days ago Director of IT (Glovia experience a must!) Head of US End User Technology Infrastructure Engineering Chicago, IL 165,000.00- 220,000.00 1 week ago Senior Director, Operational Technologies Vice President, Head of Digital - Global Data Center Operations Chicago, IL 260,000.00- 414,000.00 1 week ago Senior Director of IT Operations (On-site Work Schedule) Streeterville, IL 100,000.00- 775,000.00 2 months ago Founding Head of Technology (Future CTO) Chicago, IL 190,000.00- 220,000.00 1 week ago Chicago, IL 170,000.00- 180,000.00 2 hours ago Chicago, IL 176,700.00- 263,655.00 1 day ago Director, Information Services NM Ventures Director Digital IT Support Services-18052 Chicago, IL 195,000.00- 240,000.00 5 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.

As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.

The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.

We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".

Position Overview

We are seeking a highly technical Manager of Information Technology (IT) to lead and support all aspects of our IT operations in a fast-paced telecommunications environment. This individual will oversee internal IT support (Helpdesk), corporate infrastructure (on-prem and cloud), endpoint management, network security, and ensure high system availability and performance across a globally distributed workforce.

This is a hands-on leadership role requiring deep technical knowledge and the ability to manage complex IT systems, vendors, and a team of technical support professionals.

Key Responsibilities

IT Operations & Helpdesk Leadership

• Lead the internal IT Helpdesk team, ensuring timely support for hardware, software, connectivity, and access issues across the organization.

• Manage service level agreements (SLAs), incident response, and escalations.

• Implement and continuously optimize ITIL-based processes (incident, change, asset, and configuration management).

Infrastructure & Systems Management

• Oversee the design, implementation, and maintenance of enterprise IT infrastructure, including:

• Servers (Windows/Linux), virtualization (VMware/Hyper-V)

• Active Directory, DNS/DHCP, Group Policy, Office 365/Azure AD

• Corporate firewalls, switches, routers, and VPNs

• Cloud services (AWS, Azure, or GCP) and hybrid environments

• Maintain robust backup, disaster recovery, and high availability strategies.

Security & Compliance

• Ensure enterprise-wide compliance with cybersecurity best practices (NIST, ISO 27001, SOC 2).

• Lead annual compliance audits.

• Manage endpoint protection, MDM, MFA, and vulnerability management.

• Work closely with 3rd party consultants  and internal  engineering teams to secure internal networks and customer-facing services.

Telecom IT Environment Support

• Collaborate with engineering and operations teams to support telecom-specific systems (e.g., OSS/BSS platforms, SIP/VoIP infrastructure, NMS/EMS tools).

• Maintain uptime and support for telecom-related applications, test labs, and secure provisioning tools.

Team & Vendor Management

• Hire, mentor, and manage a high-performing IT support and infrastructure team.

• Manage IT budgets, procurement, licensing, and vendor relationships.

• Coordinate third-party support contracts and service providers.

• Bring hands-on experience with hardware troubleshooting and system architecture.

• Possess proven abilities to research, evaluate, and recommend new technologies.

Technical Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred).

• 8+ years of progressive experience in IT operations, with at least 3 years in a management or team lead role.

• Expertise in managing:

• Windows Server, Linux, Active Directory, and Group Policies

• Microsoft 365, Exchange Online, Intune, Azure AD

• Firewalls (e.g., Fortinet, Palo Alto), switching/routing, SD-WAN, and VPN solutions

• Virtualization (VMware ESXi, Hyper-V), backup platforms (Veeam, Commvault), and cloud infrastructure (Azure/AWS)

• Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VLANs, SNMP, etc.)

• Experience with helpdesk tools (e.g., ServiceNow, Jira Service Desk) and asset management systems.

Preferred Experience

• Prior experience in a telecom or managed services provider (MSP) environment.

• Familiarity with carrier-grade hardware/software tools (e.g., SBCs, VoIP/SIP systems, BGP configurations).

• Knowledge of PCI, GDPR, and telecom regulatory compliance requirements.

Soft Skills & Other Requirements

• Excellent communication skills with the ability to explain technical issues to non-technical stakeholders.

• Strong problem-solving abilities with a customer-first mindset.

• Willingness to be on-call or provide support outside of business hours when needed.

• Ability to thrive in a dynamic, high-growth, and highly technical environment.

This is a critical role at the intersection of IT infrastructure and telecom operations. If you're a highly technical leader with a passion for building resilient systems and supporting global teams, we want to meet you.

Benefits

We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our team members. Our benefits include:

• 401(k) Retirement Plan – Prepare for the future with our competitive 401(k) plan.

• Health, Dental, and Vision Insurance – Access quality coverage to keep you and your family healthy.

• Cell Phone Discount Program – Enjoy savings on your monthly wireless bill through our employee discount partnerships.

• Gym Membership Discounts – Stay active and healthy with discounted rates at a variety of fitness centers.

We’re committed to helping you thrive both professionally and personally.