1,082 IT Monitoring jobs in the United States

Infrastructure Monitoring Analyst

33809 Lakeland, Florida Saddle Creek Logistics Services

Posted 9 days ago

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Job Description

Why Work for Saddle Creek?

Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you're looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.

Note that if you are viewing this posting on an external job board (such as Indeed, LinkedIn, ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary estimates may not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background, skills, and compensation requirements.

Department: Information Services (IS) - Infrastructure & Technical Services

Location: Lakeland, FL

Schedule Type: Hybrid

Position Description

The Infrastructure Monitoring Analyst is responsible for implementing, maintaining, and optimizing monitoring solutions to ensure high availability, performance, and reliability across servers, networks, cloud services, and storage infrastructure. The ideal candidate has hands-on experience with SolarWinds and a understanding of infrastructure monitoring best practices. This position plays a key role in early incident detection, performance analysis, and operational visibility.

Responsibilities
  • Monitor and analyze system performance, network health, and infrastructure availability using industry-standard tools.
  • Identify potential issues and implement preventative measures to reduce downtime and improve reliability.
  • Develop, maintain, and reports and dashboards that reflect system status, production issues, and key metrics.
  • Perform regular system audits, inspections, and maintenance to ensure compliance and performance standards.
  • Troubleshoot system and network issues, escalating as needed and documenting resolutions for future reference.
  • Collaborate with technical teams to implement system improvements and optimize monitoring strategies.
  • Provide technical support and training to staff on monitoring tools and procedures.
  • Stay current with industry trends, emerging technologies, and best practices in systems monitoring.
  • Maintain comprehensive documentation of monitoring configurations, procedures, and support workflows.
  • Participate in on-call rotation and support 24/7 monitoring coverage as needed.
  • Contribute to continuous improvement initiatives for monitoring and alerting processes.
  • Follows ITIL framework / best practices.
  • Familiarity with policies and standards regarding IT security
Qualifications

Education/Certifications

Required:
  • Associate degree in Information Technology, Computer Science, or a related field.
Preferred:
  • SolarWinds Certified Professional (SCP) or other monitoring-related certifications.
  • Certifications or coursework in IT infrastructure, networking, or cloud platforms. (e.g., SolarWinds (SCP), Microsoft, VMware, Cisco UCS, ITIL/EXIN, CompTIA, Juniper, Palo Alto certifications)
  • Familiarity with ITIL service operations and incident management processes.
  • Training or certification in log aggregation or observability platforms (e.g., Splunk, ELK, Grafana, Prometheus).
  • Scripting or automation training in PowerShell, Python, or Bash.
Experience

Required:
  • At least 2 years of experience in monitoring infrastructure environments and application monitoring.
  • Experience in IT infrastructure monitoring, systems administration, or operations.
  • Understanding of Windows systems and network fundamentals
  • Experience with SNMP, WMI, API-based, or agent-based monitoring methodologies.
  • Ability to interpret logs, metrics, and alerts for effective troubleshooting and proactive issue identification.
  • Strong analytical, communication, and documentation skills.
  • Experience working with virtual environments, VMware preferred.
Preferred:
  • Hands-on experience with SolarWinds Orion Platform (NPM, SAM, NCM, NTA) or similar enterprise-grade monitoring tools.
  • Cloud platforms (AWS, Azure, or GCP).
  • Experience with log aggregation or observability platforms (e.g., Splunk, ELK, Grafana, Prometheus).
  • Familiarity with ITSM platforms (e.g., ServiceNow)
Knowledge, Skills and Abilities
  • Strong communications skills, both verbal and written
  • Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues. May resolve problems within established practices.
  • Demonstrates strong problem solving / troubleshooting abilities.
  • Demonstrates ability to create scripts to solve business needs and challenges.
#LI-SB1

Benefits:
  • Benefits package including medical, dental, vision, HSA, and medical reimbursement
  • Annual bonus eligibility
  • 401(k) match
  • Vacation and holiday pay
  • Employee assistance and identity theft protection
  • Career development and opportunity for internal promotions
  • Tuition reimbursement for further education
  • Company paid life insurance and short term disability


Saddle Creek is an Equal Opportunity employer and an Affirmative Action employer, as required by law. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO poster here. View the E-Verify Posting here.

Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to and let us know your contact information and the nature of your request.
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Infrastructure Monitoring Analyst

78208 Fort Sam Houston, Texas DaVita

Posted 3 days ago

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Job Description

Infrastructure Monitoring Analyst Job Locations US-TX-San Antonio Requisition ID 2025-157406 Position Category Information Technology Clearance Public Trust Responsibilities Peraton is seeking a Infrastructure Monitoring Analyst. The Infrastructure Monitoring Analyst is responsible for providing first-level network and IT infrastructure event monitoring and event management in a 24 x 7 operations environment. The Infrastructure Monitoring Analyst is also responsible for comparing and correlating events from multiple sources, maintaining accurate incident records, and initiating appropriate actions to avoid or minimize loss of IT services. This position requires familiarity with the network architecture and with supported applications within the Military Health System (MHS) environment. This position will be onsite and located in San Antonio, TX What you'll do: The Infrastructure Monitoring Analyst will be responsible for the following but not limited to: Accurately log, ticket, and own/escalate incidents resulting from infrastructure events. Provide accurate, timely, and professional documentation on all supported issues. Provide a high level of professionalism and customer service. Follow up on all incidents in a timely and professional manner. Quickly identify and escalate high-priority issues. Accurately triage/assign/escalate tickets per standard operating procedures. Efficiently and accurately, resolve all assigned incidents. Identify and document incident resolution and support knowledge. Complete all assigned duties in a timely and accurate manner. Adhere to the schedule and have dependable attendance. Qualifications Required qualifications: Requires High School level plus some advanced training. 4-5 years of experience. Must be a U.S Citizen Ablilty to obtain Public Trust clearance Department of Defense security clearance (ADP II Public Trust) or the ability to obtain one Security+CE required Desired qualifications: Familiar with ITIL (certification preferred) Technically competent Strong critical-thinking skills that facilitate expedient problem solving Basic familiarity with common network monitoring tools (i.e. Splunk, SolarWinds) Familiarity with ServiceNow is preferred Excellent communication, customer service, time management, conflict resolution, and problem determination/resolution skills are a must Familiar with Service Desk support methodology Functional knowledge of Windows XP, MS Outlook/Office, VPN/remote access, printers, networking technology (routing, switching, network management) Must be able to work in a stressful environment. Peraton Overview Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure. Target Salary Range $51,000 - $82,000. This represents the typical salary range for this position based on experience and other factors. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law. #J-18808-Ljbffr

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Performance Monitoring

75215 Park Cities, Texas Syntricate Technologies

Posted 7 days ago

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Job Description

Position- Performance Monitoring
Duration-Contract
Location- Dallas, TX

JD
• Triages issues based on customer reviews in the Apple/Play Store for the mobile app.
• Tracks issues using Apptentive.
• Publishes weekly and monthly reports to leadership.
• Analyze the Functionality, APIs and provide inputs to respective Squad teams
• Assists SRE in finding better root cause analysis (RCA) of any issue, once issues are identified, JIRA tickets are created with detailed information.
• Works with QA and Dev teams to reproduce/follow up reported issues.
• Creates alerts and dashboards in Quantum Metric and Logstash.
• Identifies the percentage of customer impact, overall traffic, and potential impact.
• SRE Analyst
10 & Above Years

Regards,
Pallavi Verma
Sr. Technical Recruiter | Syntricate Technologies Inc.
Direct : |
Email : | Web:

We're hiring! connect with us on LinkedIn nd visit our Jobs Portal

Minority Business Enterprise (MBE) Certified | E-Verified Corporation | Equal Employment Opportunity (EEO) Employer

This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s). Any unauthorized disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is prohibited. Please notify the sender immediately by email if you have received this email by mistake and delete this e-mail from your system. You have received this email as we have your email address shared by you or from one of our data sources or from our member(s) or subscriber(s) list. If you do not want to receive any further emails or updates, please reply and request to unsubscribe .
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Performance Monitoring Analyst

75215 Park Cities, Texas Syntricate Technologies

Posted 14 days ago

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Job Description

Performance Monitoring Analyst
Dallas, TX
Contract
Role name: Performance Monitoring Analyst Role Description: • Triages issues based on customer reviews in the Apple/Play Store for the mobile app.• Tracks issues using Apptentive.• Publishes weekly and monthly reports to leadership.• Analyze the Functionality, APIs and provide inputs to respective Squad teams• Assists SRE in finding better root cause analysis (RCA) of any issue, once issues are identified, JIRA tickets are created with detailed information.• Works with QA and Dev teams to reproduce/follow up reported issues.• Creates alerts and dashboards in Quantum Metric and Logstash.• Identifies the percentage of customer impact, overall traffic, and potential impact. Competencies: Performance Monitoring Experience (Years): 10 & Above

Regards,
Ashutosh Pasbola
Assistant Manager | Syntricate Technologies Inc.
Direct: (
Email: | Web:
We're hiring! connect with us on LinkedIn and visit our Jobs Portal

Minority Business Enterprise (MBE) Certified | E-Verified Corporation | Equal Employment Opportunity (EEO) Employer

This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s). Any unauthorized disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is prohibited. Please notify the sender immediately by email if you have received this email by mistake and delete this e-mail from your system. You have received this email as we have your email address shared by you or from one of our data sources or from our member(s) or subscriber(s) list. If you do not want to receive any further emails or updates, please reply and request to unsubscribe.
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Performance Monitoring Analyst

75215 Park Cities, Texas Syntricate Technologies

Posted 3 days ago

Job Viewed

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Job Description

Performance Monitoring AnalystDallas, TXContract Role name: Performance Monitoring Analyst Role Description: •Triages issues based on customer reviews in the Apple/Play Store for the mobile app.•Tracks issues using Apptentive.•Publishes weekly and monthly reports to leadership.•Analyze the Functionality, APIs and provide inputs to respective Squad teams•Assists SRE in finding better root cause analysis (RCA) of any issue, once issues are identified, JIRA tickets are created with detailed information.•Works with QA and Dev teams to reproduce/follow up reported issues.•Creates alerts and dashboards in Quantum Metric and Logstash.•Identifies the percentage of customer impact, overall traffic, and potential impact. Competencies: Performance Monitoring Experience (Years): 10 & Above Regards, Ashutosh Pasbola Assistant Manager | Syntricate Technologies Inc.Direct: ( Email: | Web: We're hiring! connect with us on LinkedIn and visit our Jobs Portal Minority Business Enterprise (MBE) Certified | E-Verified Corporation | Equal Employment Opportunity (EEO) Employer This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s). Any unauthorized disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is prohibited. Please notify the sender immediately by email if you have received this email by mistake and delete this e-mail from your system. You have received this email as we have your email address shared by you or from one of our data sources or from our member(s) or subscriber(s) list. If you do not want to receive any further emails or updates, please reply and request to unsubscribe.

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Senior Performance & Monitoring Architect

94537 Fremont, California NVIDIA

Posted today

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Job Description

We are now looking for a Senior GPU Architect, Profiling System! NVIDIA's invention of the GPU in 1999 sparked the growth of the PC gaming market, redefined modern computer graphics, and revolutionized parallel computing. More recently, GPU deep learning ignited modern AI — the next era of computing — with the GPU acting as the workhorse that powers intelligent applications in a multitude of domains and computing environments. At NVIDIA, performance is at the core of everything we do. We pride ourselves on not only building the world's fastest processors, but also on providing a full ecosystem that empowers engineers and developers to realize that performance in practice. Make sure to apply with all the requested information, as laid out in the job overview below. NVIDIA's GPU Architecture Group is looking for architects to contribute to the design of our proprietary profiler subsystem, the apparatus embedded in every GPU that enables our profiling and monitoring tools to capture data and provide feedback for performance optimization. As a member of our team, you will need to combine skills in hardware modeling and verification with a deep understanding of GPU architecture, operating systems, and application performance analysis to innovate new methods of hardware profiling that yield more meaningful and accessible performance insights. Join our technically diverse team of GPU architects, software engineers and infrastructure experts to push the boundaries of computing performance! Architect and plan features in concert with software, hardware, and verification teams working across the globe to implement the next generation GPU profiling features. Build functional and performance models to refine and verify hardware designs. Create test plans to validate the features you design and contribute to their implementation. Constantly develop your skills for practical innovation by improving your understanding of the application analysis process, the GPU architecture, and the profiling software stack. Masters, or PhD in relevant field (Eg: Computer Science, Computer Engineering or Electrical Engineering) or equivalent experience. ~3+ years of relevant computer architecture, ASIC design, and/or software development experience. ~ Strong programming skills in C++ (or similar) and Python (or similar). ~ Solid foundation in computer architecture and hardware performance analysis. ~ Experience with performance modeling and hardware simulation, ideally using SystemC. ~ Background with 3D graphics, deep learning, and/or high-performance computing applications If you're creative and autonomous, we want to hear from you! NVIDIA accepts applications on an ongoing basis. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

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Senior Performance & Monitoring Architect

94306 Palo Alto, California NVIDIA

Posted today

Job Viewed

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Job Description

We are now looking for a Senior GPU Architect, Profiling System! NVIDIA's invention of the GPU in 1999 sparked the growth of the PC gaming market, redefined modern computer graphics, and revolutionized parallel computing. More recently, GPU deep learning ignited modern AI — the next era of computing — with the GPU acting as the workhorse that powers intelligent applications in a multitude of domains and computing environments. At NVIDIA, performance is at the core of everything we do. We pride ourselves on not only building the world's fastest processors, but also on providing a full ecosystem that empowers engineers and developers to realize that performance in practice. Make sure to apply with all the requested information, as laid out in the job overview below. NVIDIA's GPU Architecture Group is looking for architects to contribute to the design of our proprietary profiler subsystem, the apparatus embedded in every GPU that enables our profiling and monitoring tools to capture data and provide feedback for performance optimization. As a member of our team, you will need to combine skills in hardware modeling and verification with a deep understanding of GPU architecture, operating systems, and application performance analysis to innovate new methods of hardware profiling that yield more meaningful and accessible performance insights. Join our technically diverse team of GPU architects, software engineers and infrastructure experts to push the boundaries of computing performance! Architect and plan features in concert with software, hardware, and verification teams working across the globe to implement the next generation GPU profiling features. Build functional and performance models to refine and verify hardware designs. Create test plans to validate the features you design and contribute to their implementation. Constantly develop your skills for practical innovation by improving your understanding of the application analysis process, the GPU architecture, and the profiling software stack. Masters, or PhD in relevant field (Eg: Computer Science, Computer Engineering or Electrical Engineering) or equivalent experience. ~3+ years of relevant computer architecture, ASIC design, and/or software development experience. ~ Strong programming skills in C++ (or similar) and Python (or similar). ~ Solid foundation in computer architecture and hardware performance analysis. ~ Experience with performance modeling and hardware simulation, ideally using SystemC. ~ Background with 3D graphics, deep learning, and/or high-performance computing applications If you're creative and autonomous, we want to hear from you! NVIDIA accepts applications on an ongoing basis. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

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Senior Coordinator, Performance Monitoring

New
30309 Midtown Atlanta, Georgia Cardinal Health

Posted today

Job Viewed

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Job Description

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.
**Together, we can get life-changing therapies to patients who need them-faster.**
**What Performance Monitoring contributes to Cardinal Health:**
Performance Monitoring is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Performance Monitoring is responsible for monitoring, analyzing and reviewing customer contact quality.
**Responsibilities:**
+ Evaluate calls and cases to assess performance based on a standard set of criteria, providing constructive feedback and recognition to employees to ensure high performance and continuous improvement.
+ Accurately score transactions to gauge employee's quality performance based on organizational and departmental policies and requirements.
+ Monitor and evaluate team performance, whether voice or non-voice, of assigned entity and team, ensuring adherence to company quality standards, and compliance with industry regulations.
+ Track and report any trends from the customer experience that can be improved or celebrated.
+ Analyze and provide weekly & monthly trend analysis to leadership.
+ Provide support to leadership by participating in and hosting internal/external client calibration sessions.
+ Engage in and lead projects to promote quality enhancements and/or broaden services for the team.
+ Maintain a comprehensive understanding of quality systems and methodologies as well as knowledge of applicable regulations, standards, and operating procedures.
+ Conduct investigations/root cause analysis and formulate corrective action recommendations.
+ Show an understanding of the program requirements and be capable of conducting gap assessments based on those requirements.
+ Uphold quality standards that adhere to company, regulatory, and HIPAA policies and procedures.
+ Collaborate across various functions, interpret requirements, educate and influence others regarding those requirements.
+ Identify training needs or potential disciplinary actions which will be reported to leadership.
+ Build strong customer relationships and deliver customer-centric solutions.
+ Optimize work processes by identifying effective and efficient methods to complete tasks, with an emphasis on continuous improvement.
+ Develop strategic alliances and cooperate with stakeholders to achieve mutual goals.
+ Demonstrate resourcefulness by adeptly securing and efficiently deploying resources.
+ Analyze complex and high-quality, sometimes contradictory, information to solve problems effectively.
+ Hold oneself and others accountable for meeting commitments and objectives.
+ Exhibit situational adaptability by adjusting approach and demeanor in real time to meet the changing demands of various situations.
+ Create and implement diverse communication strategies that clearly address the specific requirements of various target audiences.
**Qualifications:**
+ HS Diploma, GED or technical certification in related field or equivalent experience, preferred. Diploma or degree in relevant field desirable.
+ 3+ years' call quality audit experience strongly preferred.
+ 3+ years' experience in a patient support program or hub field would be an asset.
+ Adverse Event reporting and reconciliation experience strongly preferred.
+ Data collection and trend reporting experience is essential for this role.
+ Proficiency in MS Office applications required - Outlook, Excel, PowerPoint, and Word.
+ Excellent verbal and written communication skills.
+ High regard for superior quality of service.
+ Ability to prioritize and manage multiple responsibilities.
+ Experience handling tasks where attention to detail is critical to success.
+ Bilingual Spanish would be an asset.
**What is expected of you and others at this level:**
+ Demonstrates strong leadership and collaboration skills with a proven ability to develop and execute effective quality assurance programs.
+ Works independently within established procedures; may receive general guidance on new assignments.
+ May provide general guidance or technical assistance to less experienced team members.
+ Excellent attention to detail and problem-solving skills.
+ Strong communication and interpersonal skills.
+ Ability to analyze data and generate reports.
+ Ability to drive process improvements and implement quality assurance procedures.
**TRAINING AND WORK SCHEDULES** : Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required.
This position is full-time (8-hour shifts, 40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 8:00pm CST.
**REMOTE DETAILS:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:
+ Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.
+ Download speed of 15Mbps (megabyte per second)
+ Upload speed of 5Mbps (megabyte per second)
+ Ping Rate Maximum of 30ms (milliseconds)
+ Hardwired to the router
+ Surge protector with Network Line Protection for CAH issued equipment
**Anticipated hourly range:** $17.94 per hour - $29.69 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with myFlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 06/30/2025. If interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
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Senior Coordinator, Performance Monitoring

New
46202 Indianapolis, Indiana Cardinal Health

Posted today

Job Viewed

Tap Again To Close

Job Description

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.
**Together, we can get life-changing therapies to patients who need them-faster.**
**What Performance Monitoring contributes to Cardinal Health:**
Performance Monitoring is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Performance Monitoring is responsible for monitoring, analyzing and reviewing customer contact quality.
**Responsibilities:**
+ Evaluate calls and cases to assess performance based on a standard set of criteria, providing constructive feedback and recognition to employees to ensure high performance and continuous improvement.
+ Accurately score transactions to gauge employee's quality performance based on organizational and departmental policies and requirements.
+ Monitor and evaluate team performance, whether voice or non-voice, of assigned entity and team, ensuring adherence to company quality standards, and compliance with industry regulations.
+ Track and report any trends from the customer experience that can be improved or celebrated.
+ Analyze and provide weekly & monthly trend analysis to leadership.
+ Provide support to leadership by participating in and hosting internal/external client calibration sessions.
+ Engage in and lead projects to promote quality enhancements and/or broaden services for the team.
+ Maintain a comprehensive understanding of quality systems and methodologies as well as knowledge of applicable regulations, standards, and operating procedures.
+ Conduct investigations/root cause analysis and formulate corrective action recommendations.
+ Show an understanding of the program requirements and be capable of conducting gap assessments based on those requirements.
+ Uphold quality standards that adhere to company, regulatory, and HIPAA policies and procedures.
+ Collaborate across various functions, interpret requirements, educate and influence others regarding those requirements.
+ Identify training needs or potential disciplinary actions which will be reported to leadership.
+ Build strong customer relationships and deliver customer-centric solutions.
+ Optimize work processes by identifying effective and efficient methods to complete tasks, with an emphasis on continuous improvement.
+ Develop strategic alliances and cooperate with stakeholders to achieve mutual goals.
+ Demonstrate resourcefulness by adeptly securing and efficiently deploying resources.
+ Analyze complex and high-quality, sometimes contradictory, information to solve problems effectively.
+ Hold oneself and others accountable for meeting commitments and objectives.
+ Exhibit situational adaptability by adjusting approach and demeanor in real time to meet the changing demands of various situations.
+ Create and implement diverse communication strategies that clearly address the specific requirements of various target audiences.
**Qualifications:**
+ HS Diploma, GED or technical certification in related field or equivalent experience, preferred. Diploma or degree in relevant field desirable.
+ 3+ years' call quality audit experience strongly preferred.
+ 3+ years' experience in a patient support program or hub field would be an asset.
+ Adverse Event reporting and reconciliation experience strongly preferred.
+ Data collection and trend reporting experience is essential for this role.
+ Proficiency in MS Office applications required - Outlook, Excel, PowerPoint, and Word.
+ Excellent verbal and written communication skills.
+ High regard for superior quality of service.
+ Ability to prioritize and manage multiple responsibilities.
+ Experience handling tasks where attention to detail is critical to success.
+ Bilingual Spanish would be an asset.
**What is expected of you and others at this level:**
+ Demonstrates strong leadership and collaboration skills with a proven ability to develop and execute effective quality assurance programs.
+ Works independently within established procedures; may receive general guidance on new assignments.
+ May provide general guidance or technical assistance to less experienced team members.
+ Excellent attention to detail and problem-solving skills.
+ Strong communication and interpersonal skills.
+ Ability to analyze data and generate reports.
+ Ability to drive process improvements and implement quality assurance procedures.
**TRAINING AND WORK SCHEDULES** : Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required.
This position is full-time (8-hour shifts, 40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 8:00pm CST.
**REMOTE DETAILS:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:
+ Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.
+ Download speed of 15Mbps (megabyte per second)
+ Upload speed of 5Mbps (megabyte per second)
+ Ping Rate Maximum of 30ms (milliseconds)
+ Hardwired to the router
+ Surge protector with Network Line Protection for CAH issued equipment
**Anticipated hourly range:** $17.94 per hour - $29.69 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with myFlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 06/30/2025. If interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
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Senior Coordinator, Performance Monitoring

99811 Juneau, Alaska Cardinal Health

Posted 3 days ago

Job Viewed

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Job Description

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.
**Together, we can get life-changing therapies to patients who need them-faster.**
**What Performance Monitoring contributes to Cardinal Health:**
Performance Monitoring is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Performance Monitoring is responsible for monitoring, analyzing and reviewing customer contact quality.
**Responsibilities:**
+ Evaluate calls and cases to assess performance based on a standard set of criteria, providing constructive feedback and recognition to employees to ensure high performance and continuous improvement.
+ Accurately score transactions to gauge employee's quality performance based on organizational and departmental policies and requirements.
+ Monitor and evaluate team performance, whether voice or non-voice, of assigned entity and team, ensuring adherence to company quality standards, and compliance with industry regulations.
+ Track and report any trends from the customer experience that can be improved or celebrated.
+ Analyze and provide weekly & monthly trend analysis to leadership.
+ Provide support to leadership by participating in and hosting internal/external client calibration sessions.
+ Engage in and lead projects to promote quality enhancements and/or broaden services for the team.
+ Maintain a comprehensive understanding of quality systems and methodologies as well as knowledge of applicable regulations, standards, and operating procedures.
+ Conduct investigations/root cause analysis and formulate corrective action recommendations.
+ Show an understanding of the program requirements and be capable of conducting gap assessments based on those requirements.
+ Uphold quality standards that adhere to company, regulatory, and HIPAA policies and procedures.
+ Collaborate across various functions, interpret requirements, educate and influence others regarding those requirements.
+ Identify training needs or potential disciplinary actions which will be reported to leadership.
+ Build strong customer relationships and deliver customer-centric solutions.
+ Optimize work processes by identifying effective and efficient methods to complete tasks, with an emphasis on continuous improvement.
+ Develop strategic alliances and cooperate with stakeholders to achieve mutual goals.
+ Demonstrate resourcefulness by adeptly securing and efficiently deploying resources.
+ Analyze complex and high-quality, sometimes contradictory, information to solve problems effectively.
+ Hold oneself and others accountable for meeting commitments and objectives.
+ Exhibit situational adaptability by adjusting approach and demeanor in real time to meet the changing demands of various situations.
+ Create and implement diverse communication strategies that clearly address the specific requirements of various target audiences.
**Qualifications:**
+ HS Diploma, GED or technical certification in related field or equivalent experience, preferred. Diploma or degree in relevant field desirable.
+ 3+ years' call quality audit experience strongly preferred.
+ 3+ years' experience in a patient support program or hub field would be an asset.
+ Adverse Event reporting and reconciliation experience strongly preferred.
+ Data collection and trend reporting experience is essential for this role.
+ Proficiency in MS Office applications required - Outlook, Excel, PowerPoint, and Word.
+ Excellent verbal and written communication skills.
+ High regard for superior quality of service.
+ Ability to prioritize and manage multiple responsibilities.
+ Experience handling tasks where attention to detail is critical to success.
+ Bilingual Spanish would be an asset.
**What is expected of you and others at this level:**
+ Demonstrates strong leadership and collaboration skills with a proven ability to develop and execute effective quality assurance programs.
+ Works independently within established procedures; may receive general guidance on new assignments.
+ May provide general guidance or technical assistance to less experienced team members.
+ Excellent attention to detail and problem-solving skills.
+ Strong communication and interpersonal skills.
+ Ability to analyze data and generate reports.
+ Ability to drive process improvements and implement quality assurance procedures.
**TRAINING AND WORK SCHEDULES** : Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required.
This position is full-time (8-hour shifts, 40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 8:00pm CST.
**REMOTE DETAILS:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:
+ Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.
+ Download speed of 15Mbps (megabyte per second)
+ Upload speed of 5Mbps (megabyte per second)
+ Ping Rate Maximum of 30ms (milliseconds)
+ Hardwired to the router
+ Surge protector with Network Line Protection for CAH issued equipment
**Anticipated hourly range:** $17.94 per hour - $29.69 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with myFlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 06/30/2025. If interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
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