33 IT Professionals jobs in El Cajon
Senior Manager, Network Engineering (REMOTE)
Posted 3 days ago
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Join to apply for the Senior Manager, Network Engineering (REMOTE) role at GEICO 15 hours ago Be among the first 25 applicants Join to apply for the Senior Manager, Network Engineering (REMOTE) role at GEICO This range is provided by GEICO. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $140,000.00/yr - $00,000.00/yr At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Our Senior Manager is an engineering leader who works with the engineering staff to innovate and build new engineering solutions, improve, and enhance existing solutions and leverage engineering solutions to solve critical operational problems. A Senior Manager will lead the strategy and execution of a technical roadmap that will increase the speed of delivering products and unlock new engineering capabilities. The Network Services team’s mission is to build and maintain the enterprise networks that make up our private and public cloud, campus, core, and wide area network (WAN). The ideal candidate has deep technical expertise in building and maintaining large-scale networks that are secure, reliable, and scalable. Position Responsibilities As a Senior Manager, you will: Lead and mentor a team of network engineers in a 24x7 large scale, mission critical environment Work with your senior leadership to address project dependencies, negotiate and estimate incremental delivery dates for milestones with the stakeholder community, and deliver projects on time Ownership of the end-to-end delivery of team strategy, platforms, and services Identify and raise appropriate project risks, in addition to presenting detailed and implementable solutions or alternatives Develop, maintain, and track service performance metrics for effectiveness, quality, and improvement. Report on your team’s progress for project and other key metrics, in addition to presenting detailed and implementable ideas for areas to further improve or influence product or project delivery Understand how requirements and design choices may impact systems across multiple areas Initiate and support performance evaluation of team members Cultivate a culture that motivates all levels of performers to higher levels of achievement Identify where technical or analytical skill gaps put future team deliverables at risk and craft a plan to remediate, consistently challenge team members to share knowledge and learn new technologies Build and maintain relationships with your team members to support an environment of trust Develop the team budget and be accountable for reporting on results achieved at regular intervals Significantly contribute to the team planning process to include surfacing associate level proposals Qualifications Experience with network technology and environments including datacenter, private and public cloud, campus, and wide area networks Knowledge of secure network designs and security compliance requirements Experience with network performance, capacity, configuration, and fault management processes and tools Knowledge and experience with software and system design Knowledge of cloud computing technologies and concepts (SaaS, PaaS, IaaS, etc.) Knowledge in operating systems, Linux, virtual machines, container (Docker/containers) technologies including running on private and public cloud infrastructure Experience with software development, software delivery lifecycle, application modernization, DevOps, Service/Infrastructure as Service and Operations Basic understanding of CI/CD toolchain products like Jira, Git, Artifactory, Jenkins, Anchore, SonarQube and IaC tools like Terraform, Ansible, Puppet, and Chef Knowledge of API, microservices, network and security architectures and design patterns Understanding and experience with Python, JSON, XML, or RESTful services and open-source software is a big plus Demonstrated conflict management, decision making and negotiation skills Proven ability to concentrate and demonstrate a capacity for learning technical concepts and adapting to new technologies quickly Strong technical acumen in cloud architecture, performance benchmarking, and capacity planning Constructing, interpreting, and applying metrics to your work and decision making, able to use those metrics to identify correlation between drivers and results, and using that information to drive prioritization and action Experience 6+ years network infrastructure engineering and operations experience 6+ years of coding experience is desired 5+ years of experience in a large-scale, mission-critical environment 5+ years of significant experience building scalable, fault-tolerant, and robust products and platforms 5+ years of hands-on work experience supervising personnel in a technical environment 3+ years scripting/coding experience in languages or frameworks such as Bash, Python, GO, Ansible, or Terraform 2+ years of experience with automated testing including Unit, Integration, and End-to-End functional testing is desired Education Bachelor’s Degree in Information Technology or related field, or equivalent experience #DICE Annual Salary $140,000.0 - 300,000.00 The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations. GEICO will consider sponsoring a new qualified applicant for employment authorization for this position. The GEICO Pledge Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs. We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives. Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind. You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels. Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose. As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers. Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future. Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being. Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance. Access to additional benefits like mental healthcare as well as fertility and adoption assistance. Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Engineering and Information Technology Industries Insurance Referrals increase your chances of interviewing at GEICO by 2x Sign in to set job alerts for “Senior Manager Network Engineering” roles. Linux Engineering Manager - Optimisation for Latest Hardware Engineering Manager, Ubuntu Server - Ubuntu Pro Engineering Manager for IAM (Identity and Access Management) Engineering Manager - Public Cloud, Python, Golang We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Electronics Engineering Manager 2 - Network Engineering Lead
Posted today
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CLEARANCE TYPE: Secret
TRAVEL: Yes, 10% of the Time
**Description**
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
**Northrop Grumman Aeronautics Systems** is looking to add a **Network Engineering Lead - Manager 2** to join our team in **Palmdale or San Diego, CA** . This position will be in our **Avionics Integration Organization** .
This candidate will be responsible for overseeing an enterprise network engineering team that drives networking solutions across several systems and stages in the product lifecycle. The network engineering team is responsible for making network changes to the system, enhancing and improving the network system and architecture, troubleshooting complex network issues, resolving the discovered bugs, and making sure that the network is available 100% of the time.
**Duties and Responsibilities include, but are not limited to:**
+ Manage a team of network engineers and help coordinate between other teams internal and external, internal leadership, and the customer to ensure proactive management, execution, risk reduction, and opportunity capture as directed by the customer and internal leadership.
+ Develop engineering and automated deployments for datacenter system configurations.
+ Collaborate with engineers to install, troubleshoot and redline documented procedures.
+ Work closely with Engineers and Technicians in a lab environment.
+ Author and maintain technical installation, configuration, and update documentation
+ Utilize strong communication skills to engage with stakeholders, extract, technical and business requirements, and translate them into actionable network solutions. This includes active listening, clear documentation, cross-functional collaboration, and the ability to balance technical feasibility with business objectives.
The ideal candidate is hands-on, detail oriented, and possess strong written and verbal communication skills. The candidate should thrive in a fast-paced, collaborative environment with a geographically diverse team.
The selected candidate will be required to work full-time, on-site at our facility. There is no remote / hybrid / telework available for this position. This position requires the ability to travel up to 25% of the time.
"Our Leaders at Northrop Grumman live our values daily and encourage our teams to do the same. _We do the right thing:_ upholding the highest ethical standards and facilitating a safe and respectful environment that attracts, retains, and inspires a diverse and engaged team. _We do what we promise:_ holding yourself and others accountable to meet predictable and balanced results. _We commit to shared success:_ operating as OneNG and removing barriers for our teams. Finally, _We_ _pioneer:_ setting a vision that shapes the future and inspires others."? _To learn more about our hiring process for manager positions, please view our "Selecting the Best Qualified Managers" video:_ _ Qualifications:**
+ Bachelor's Degree in a STEM (Science, Technology, Engineering or Mathematics) discipline and 9 years of related engineering experience; OR a Master's degree in a STEM discipline and 7 years of related engineering experience
+ Must have an active DoD Top Secret clearance (with a background investigation within the past 6 years or enrolled into Continuous Evaluation).
+ Must have the ability to obtain and maintain Special Access Program (SAP) clearance. This SAP must be obtained prior to commencement of employment and must be obtained within a reasonable amount of time as determined by the company to meet its business needs. (Of note: Additional SAP clearance may be required once in role.)
+ Experience leading an engineering team or project
+ Expertise with IP subnetting.
+ A solid understanding of TCP/IP, routing protocols (RIP, OSPF, BGP), and other networking concepts is essential.
+ Experience with network design, data center architecture.
+ Experience with network firewalls such as Cisco ASA, Cisco Firepower, Palo Alto Networks.
+ Ability to troubleshoot complex networking issues is vital.
+ Familiar with network management protocols like SNMP, SSH, syslog, RADIUS/TACACS.
+ Understanding of network automation scripting using Ansible, Python, Bash and Shell.
+ Experience with Microsoft Office tools such as Visio, Power point.
+ Good understanding and knowledge of network security features like IP access-lists.
**Preferred Qualifications:**
+ Bachelor of Science (BS) degree in Computer Science, Computer Engineering, Information Technology, Electrical Engineering, or related technical discipline
+ Current applicable Special Access Program (SAP) clearance.
+ A professional certification specific to the networking industry such as CCNA, CCNP, CCNP Data Center, CCIE, or equivalent.
+ Experience with Cisco technologies like Nexus switches, ACI Fabrics, Catalyst switches.
+ Knowledge of virtualization technologies like VMware and their associated networking solutions (e.g. NSX).
+ Understanding of advanced features like GRE, IPSEC, DMVPN, MPLS, QoS, Multicast.
+ Experience with Cisco Unified Communications / VoIP.
+ Familiar with network management applications, like SolarWinds, SuzieQ, Splunk, and/or Cisco ISE.
+ Familiar with Windows, Linux, VMWare configuration and troubleshooting.
+ Experience with HAIPE/TACLANE encryptors and other military COMSEC/CRYPTO equipment and procedures.
+ Familiar with network emulator tools such as EVE-NG, GNS3, Cisco Modeling Lab (CML), Virtual Internet Routing Lab (VIRL).
+ Working knowledge of DISA security STIGs and maintaining security best practices.
+ Experience with tools like Jira, Bitbucket, Gitlab, GitHub.
Salary Range: $156,500.00 - $234,700.00
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.
Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
Technical Support Specialist
Posted 2 days ago
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Job DescriptionJob Description
Technical Support Specialist
Las Vegas, Nevada
Mosaic Health is a care delivery platform focused on expanding access to comprehensive primary care for consumers with coverage across Commercial, Individual Exchange, Medicare, and Medicaid health plans.
The Business Units which comprise Mosaic Health are multi-payer and serve nearly one million consumers across 19 states, providing them with access to high quality primary care, integrated care teams, personalized navigation, expanded digital access, and specialized services for higher-need populations. Through Mosaic Health, health plans and employers have an even stronger care provider partner that delivers affordability and superior experiences for their members and employees, including value-based primary care capacity integrated with digital patient engagement and navigation. Each of the companies within Mosaic Health provide unique offerings that together promise to improve individuals' health and wellbeing, while helping care providers deliver higher quality care. For more information, please visit or follow Mosaic Health on LinkedIn.
At Carelon Health, we provide effective Advanced Primary Care and Palliative Care by seeing the whole person - body, mind, and spirit. We do it with doctors and nurses who provide personalized and compassionate care, nationally recognized disease prevention and management programs, and healthy-living plans. It helps patients get healthier, while receiving the healthcare experience they've always wanted.
The Technical Support Specialist will represent the Carelon Advanced Primary Care Business Unit and is responsible for providing frontline IT support to end-users by diagnosing, troubleshooting, and resolving hardware, software, and network issues. This role ensures smooth IT operations by assisting employees with technical concerns, maintaining IT systems, and escalating complex issues to higher-level support teams. The Technical Support Specialist works closely with IT service desk, network, and systems teams to provide exceptional customer service and maintain system uptime. This position requires strong problem-solving, communication, and technical skills to support end-users in a fast-paced enterprise environment.
Responsibilities
- Provide first-level and second-level technical support for hardware, software, and network-related
- Diagnose and troubleshoot PCs, laptops, printers, mobile devices, and other peripherals.
- Support Windows and Mac operating systems, including installation, updates, and security patches.
- Assist with Active Directory (AD) administration, including user account setup, password resets, and access control.
- Troubleshoot network connectivity issues, including Wi-Fi, VPN, and LAN/WAN connections.
- Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, etc.).
- Assist with software installations, updates, and licensing management.
- Document technical issues, troubleshooting steps, and solutions in the IT ticketing system.
- Work closely with Service Desk and IT support teams to escalate and resolve critical issues.
- Provide technical training and guidance to end-users to improve self-service capabilities.
- Assist in IT asset management, tracking hardware inventory and equipment assignments.
- Participate in IT projects, including system upgrades, rollouts, and migrations.
- Ensure compliance with IT security policies, HIPAA, and company standards.
- Stay updated with emerging technologies and best practices in IT support.
- Demonstrate excellent guest service to internal team members and patients.
- Perform other related duties as assigned.
Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)
- 2+ years of experience in IT support, help desk, or technical support roles
- Strong knowledge of Windows and macOS operating systems
- Experience with Active Directory (AD), Group Policy, and user management
- Familiarity with ticketing systems (ServiceNow, Zendesk, or similar)
- Basic networking knowledge (IP addressing, DNS, DHCP, VPN troubleshooting)
- Experience supporting Microsoft 365 applications and troubleshooting common issues
- Strong troubleshooting and problem-solving skills with a customer-first mindset
- Certifications : CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator
- A commitment to providing excellent service to internal team members and patients
- High level of professionalism and integrity in all interactions
- Ability to work independently in a fast-paced, cross-functional environment
Physical Demands
Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker must have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Ability to lift to 15 lbs. independently not to exceed 50 lbs. without help.
Equal Employment Opportunity
Mosaic Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to , citizenship status, , creed, , , genetic information, (including and expression), marital status, , , , , , veteran status or any other status or condition protected by applicable federal, state, or local laws.
If you require accommodation for the application or interview process, please let us know and we will work with you to meet your needs. Please contact for assistance.
Job Posted by ApplicantPro
Technical Support Specialist
Posted 3 days ago
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Job Location
Balboa Water Group - San Diego, CA
Remote Type
Hybrid
Salary Range
$25.00
Description
About the Company
Balboa Water Group is the health and wellness industry's leading provider of electronic control systems, electronic accessories, pumps, jets, and other therapy products. Our dedication to excellence and quality for five decades has made us the premier, single-source provider of innovative and reliable designs, state-of-the-art manufacturing, and outstanding customer service worldwide. Due to our rapid growth, we are looking for passionate and talented team members that want to work in an organization that values integrity, diversity, intellectual curiosity and accountability.
Job Summary
The Technical Support Specialist will provide exceptional customer support through various channels, including phone, email, and chat, within a Zendesk CRM call center environment. The role requires expertise in troubleshooting Wi-Fi networks, Android and iOS applications, and delivering high-quality technical assistance to resolve customer issues efficiently.
Key Job Responsibilities
• Provide technical support to customers via phone, email, and chat channels.
• Utilize Zendesk CRM to manage, track, and resolve customer inquiries and tickets.
• Troubleshoot and resolve issues related to Wi-Fi network connectivity, including router configurations, signal interference, and network performance.
• Diagnose and resolve issues with Android and iOS applications, including app crashes, functionality errors, and compatibility issues.
• Escalate complex issues to senior technical teams when necessary, ensuring clear documentation and follow-up.
• Maintain a high level of customer satisfaction by delivering clear, professional, and empathetic communication.
• Document all customer interactions, troubleshooting steps, and resolutions in Zendesk CRM.
• Stay updated on product changes, software updates, and new troubleshooting techniques for Wi-Fi and mobile applications.
Education Requirements
• High school diploma or equivalent required; associate's or bachelor's degree in IT, Computer Science, or a related field preferred.
Experience Requirements
• Minimum of 1-2 years of job experience in a Zendesk CRM call center environment.
• Proven experience in customer support, including phone, email, and chat support.
• Hands-on experience troubleshooting Wi-Fi networks, including diagnosing connectivity issues
• Demonstrated experience troubleshooting Android and iOS applications, including guiding a customer through the Settings menus and resolving app-specific errors and performance issues.
Required Skills/Abilities
• Proficiency in using Zendesk CRM for ticket management and customer interaction tracking.
• Strong understanding of Wi-Fi networking principles, including Wi-Fi security protocols, Wi-Fi network topology and common connectivity issues.
• Familiarity with Android and iOS operating systems, including app permissions and app updates
• Ability to use diagnostic tools and software for troubleshooting network and application issues.
• Excellent verbal and written communication skills for clear and professional customer interactions.
• Strong problem-solving skills with a methodical approach to troubleshooting.
• Ability to handle high-pressure situations and manage multiple customer inquiries simultaneously.
• Empathy and patience when assisting customers with varying levels of technical knowledge.
Certifications (Preferred but not required)
• CompTIA Network+ or similar networking certification.
• ITIL Foundation Certification for customer service best practices.
EEO Statement
Balboa Water Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Technical Support Analyst
Posted 10 days ago
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San Diego, California
Job Description
Position Summary: We are seeking a proactive and experienced Technical Support Analyst to join Pillsbury Winthrop Shaw Pittman LLP's San Diego office. This mid-level role is ideal for a professional with a solid technical foundation and experience in technical support. You will be responsible for resolving a range of IT issues, supporting end-users, and ensuring smooth daily operation of critical business systems, with a particular focus on applications and workflows common in legal practices.
Key Responsibilities:
- Provide technical support for hardware, software, and networking issues.
- Support Microsoft 365, Windows OS, document management systems, and remote access platforms.
- Serve as a point of escalation for complex incidents and collaborate with senior analysts or vendors as needed.
- Assist with onboarding and offboarding of employees, including account provisioning and equipment setup.
- Maintain accurate documentation for systems, procedures, and troubleshooting guides.
- Provide service desk support during downtime and on an as needed basis by monitoring and responding to support tickets in a timely and professional manner.
- Participate in IT projects, rollouts, and upgrades.
- Provide support for audiovisual systems, conference room technology, and telecommunication systems as needed and occasionally during after-hours office events.
- Ensure data security policies and compliance standards are upheld.
- Three to five years of experience in an IT support role, preferably within a law firm environment.
- A comprehensive knowledge of Windows 10/11, Microsoft Office, and Teams is required. Experience with macOS, iOS and Androids is highly desired.
- An understanding of printers, remote access tools, and mobile devices are required.
- Experience with Mobile Device Management (MDM) is highly desired.
- Experience with utilizing ticketing and asset management systems, such as ServiceNow is desired.
- Strong problem-solving skills and ability to communicate clearly with both technical and non-technical users.
- Ability to work independently, manage multiple priorities, and remain calm under pressure.
- Ability to sit in assigned work area, answer telephones, and respond to e-mails in a timely manner, and type proficiently for long periods of time
- Ability to lift up to 50 pounds individually or assist in the lifting or large parcels
- Working knowledge of legal applications, including document management systems.
- Familiarity with data privacy and compliance regulations.
- Experience supporting hybrid or remote work environments.
- IT certifications or coursework.
California Pay range for this role, with final offer amount dependent on skillset and experience, is $75k - $85k.
Qualified applicants with arrest and conviction records will be considered for the position in accordance with the California Fair Chance Act.
Pillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer.
If you require an accommodation in order to apply for a position, please contact us at
Technical Support Engineer
Posted today
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**What you get to do in this role:** **?**
In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.
A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.
Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.
Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.
**Qualifications and technical skills that will lead to success:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 0-2+ years customer facing technical support experience
+ Ability to troubleshoot difficult technical issues with ease and complexity
+ Ability to read Java/JavaScript code
+ Personal commitment to quality and customer service
For positions in this location, we offer a base pay of $78,900 - $122,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Technical Support Specialist
Posted 15 days ago
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As a Technical Support Specialist, you will be responsible for diagnosing and resolving complex technical issues reported by customers via phone, email, and chat. Your duties will include troubleshooting software functionalities, providing step-by-step guidance, escalating unresolved issues to higher-tier support or development teams, and documenting solutions in the knowledge base. This position requires strong analytical abilities, patience, and the capacity to explain technical concepts clearly to non-technical users. You will work within a supportive team environment, continuously learning about new product features and improving your technical expertise. Our client values proactive problem-solvers who are dedicated to enhancing the customer experience.
Key Responsibilities:
- Provide first and second-level technical support to customers for software products via phone, email, and chat.
- Diagnose, troubleshoot, and resolve software-related issues, including installation, configuration, functionality, and performance problems.
- Guide users through problem-solving steps, clearly explaining solutions and workarounds.
- Document all customer interactions, technical issues, and resolutions accurately in the CRM/ticketing system.
- Escalate complex or unresolved issues to senior support engineers or development teams, ensuring proper follow-up.
- Create and update knowledge base articles, FAQs, and troubleshooting guides to empower customers and reduce support volume.
- Collaborate with product development and QA teams to report bugs, suggest improvements, and provide customer feedback.
- Conduct remote support sessions using screen-sharing tools when necessary.
- Stay up-to-date with product updates, new features, and technical changes.
- Assist in testing new software releases and patches.
- Maintain a high level of customer satisfaction through professional and empathetic communication.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 2-4 years of experience in a technical support, helpdesk, or customer service role, specifically supporting software products.
- Strong troubleshooting and problem-solving skills, with a methodical approach to identifying root causes.
- Excellent verbal and written communication skills, with the ability to explain technical information clearly to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, Salesforce Service Cloud) and remote support tools.
- Familiarity with operating systems (Windows, macOS), web browsers, and basic networking concepts.
- Patience, empathy, and a strong customer service orientation.
- Ability to work independently and as part of a collaborative team.
- Experience with SQL databases or API troubleshooting is a plus.
- Prior experience in the specific industry of our client's software (e.g., finance, healthcare, gaming) is advantageous.
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Technical Support Specialist - DBA
Posted today
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Technical Support Specialist - DBA
In this role you
You are responsible for responding to mid-complexity customer inquiries, troubleshooting electro-mechanical issues, providing technical expertise for escalations, conducting root cause analysis, managing support tickets, preparing intervention reports, creating knowledge articles, and escalating complex issues to senior specialists.
Your role:
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Troubleshoot and resolve database issues, Provide support for database-related queries and issues, Monitor database performance and optimize for efficiency.
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Troubleshoots moderate issues with malfunctioning electro-mechanical equipment or software applications, diagnosing problems, and assists in implementing corrective actions to restore functionality and ensure optimal performance.
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Provides moderate technical expertise for escalations by assessing the customer problem and determining the appropriate support required across clinical, marketing, or research and development (R&D) domains.
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Conducts root cause analysis at the end of escalations and implements corrective actions to prevent the recurrence of issues, ensuring continuous improvement and resolution of underlying problems. Creates, updates and manages support tickets using ticketing systems to ensure efficient tracking, resolution, and documentation of technical issues and user requests.
You're the right fit if:
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High School Diploma, Vocational Education/ Bachelor's Degree in Electronics or Electrical Engineering, Technical Support, Customer Service Management or equivalent. Prefer Microsoft Certified Azure Database Administrator, CPHIMS/ CAHIMS certification.
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2+ years of experience in Technical Support, Customer Support, Electronics, Information Technology or equivalent with Vocational Education. Prefer 5+ years experience in Database Administration, Technical Support.
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Preferred experience in Microsoft SQL database architecture/ Administration, T-SQL, Azure, Oracle, AWS.
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You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Office/Remote position.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
This is a Field/Remote role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
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Learn more about our business.
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Discover our rich and exciting history.
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Learn more about our purpose.
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Learn more about our culture.
Philips Transparency Details
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The pay range for this position in AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, NE, NM, OK, SC, SD, TN, UT, or WV is $37 to $9 hourly.
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The pay range for this position in AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, or WY is 38 to 62 hourly
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The pay range for this position in AK, DE, MD, NY, RI, or WA State is 40 to 65 hourly
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The pay range for this position in Bothell,WA, CA, CT, DC, MA, or NJ is 43 to 69 hourly
The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
#LI-PHI
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact , option 5, for assistance.
Equal Employment and Opportunity Employer/Disabled/Veteran
Technical Support Specialist 2
Posted 1 day ago
Job Viewed
Job Description
Technical Support Specialist 2
San Diego, CA, United States
All around the world people are looking for an answer, a test result, or a procedure that will offer them clarity and a path to a healthier life. By working with products that make a difference globally, your impact can be greater than you have ever imagined. Hologic offers a space for employees to own their passion and feel a sense of purpose each and every day.
Our Technical Support team plays a big role in that mission. They provide phone and email support to both internal and external customers, troubleshooting issues with Hologic's molecular diagnostics products and technology.
Think this role is for you?
This individual has an ability for troubleshooting issues beyond "computer stuff." In this role, you will be troubleshooting our diagnostics instruments, reagents, and operator issues.
You will be offering technical support to internal customers (R&D, Field Service, Quality, Marketing, etc) and external customers (Lab technicians, hospitals, etc) via phone and email.
We provide support 24/7, you may be on-call and serve as back-up for technical and application support as needed, including some holidays.
Key Outcomes:
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Provide customers with service and product troubleshooting via phone and email, for Clinical Diagnostics products.
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Document calls in CRM system, escalate issues that require further investigation.
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Authorize return of customer product for investigation.
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Determine replacement of product as warranted.
Potential Growth Opportunities:
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Represent Technical Support as specialist for designated product(s)
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Act as liaison to other departments within the division concerning issues related to specific product lines.
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Serve on product development or support teams. Provide Technical Support team with troubleshooting training and informational updates.
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Work with Marketing and Service departments in the launch of new products. Reviewing or create label copy, participate in pre- and post-launch teams.
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Build relationships with partners and distributors.
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Writing and reviewing procedures.
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Provide guidance and coaching to other Technical Support personnel.
Do you have what it takes?
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You are technically inclined, you understand science - DNA, how an assay works, reading the package insert on a medical product doesn't sound like a foreign language to you.
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You have a customer service mentality, you are patient, have good communication and computer skills and are great at multi-tasking.
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You are comfortable speaking on the phones and have flexibility in your schedule.
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We are looking for someone who is eager to start their career in this field and wants to grow within the department.
Additional qualifications:
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Bachelor's degree or higher
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Experience with RT PCR, molecular, virology or cytology (desired)
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Med Tech or clinical lab background (desired)
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Ability to troubleshoot Laboratory Information Systems interfaces and/or network computers (desired)
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Bilingual (French and English) is a plus
If you are not sure that you are 100% qualified, but are up for the challenge, we want you to apply!
The annualized base salary range for this role is $64,400 to $100,700 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.
Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.
Agency And Third Party Recruiter Notice
Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.
#LI-LB2
Technical Support Specialist II
Posted 2 days ago
Job Viewed
Job Description
Job DescriptionJob Description
About AEM
AEM, Inc., is a leading manufacturer of high-reliability electronic components specializing in circuit protection, power conditioning, and radio frequency (RF) components. With a solid global presence, AEM serves mission-critical industries such as aerospace and defense and the industrial and automotive sectors. Our commitment to innovation and quality has positioned us as a supplier for highly engineered solutions in harsh environments.
Summary
The Global Technical Support Specialist II provides advanced, multi-regional technical support, working with internal IT teams to ensure consistent service delivery across the Americas and APAC regions. This role is responsible for troubleshooting complex issues, managing backup systems, and supporting IT infrastructure aligned with company standards. The Specialist will utilize and maintain various IT tools and systems to resolve issues promptly, maintaining high service levels and addressing end-user needs globally.
Essential Duties & Responsibilities:
- System Troubleshooting: Diagnose and resolve advanced technical issues related to Windows and Linux operating systems, performing command-line troubleshooting as necessary.
- Backup Management: Support data backup and recovery operations using Veeam for TrueNAS onsite, including isolated server backups and iBMi tape management.
- Configuration and Imaging: Assist with system configuration image management deployment, and inventory control.
- Data Security: Collaborate on data loss prevention efforts, utilizing iBMi's record-level security and Sophos, ensuring compliance with data protection policies, and managing Azure conditional access.
- IT Asset and Inventory Management: Track and manage IT assets using custom applications on iBMi and spreadsheets, ensuring accurate record-keeping across all global sites.
- Discovery Automation: Conduct network discovery and asset inventory using PDQ Inventory and ManageEngine OpUtils to maintain an up-to-date IT asset database.
- ITSM and Help Desk Support: Handle global support requests. Document incidents and manage service tickets to ensure timely resolutions.
- Remote Access and Virtualization: Utilize Hyper-V for virtualization and manage remote access tools to provide global support.
- Project and Software Lifecycle Management: Collaborate with the IT team on project tracking software lifecycle management via Microsoft SourceSafe and GitHub, adhering to version control best practices.
- User Training and Documentation: Conduct training on IT tools and provide documentation to improve global user proficiency. Develop and maintain user guides for common issues and system access procedures.
Minimum Qualifications:
Education: Associate's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
Experience: Minimum of 3 years in a technical support role with global or multi-regional operations exposure.
Skills:
- Advanced proficiency in troubleshooting Windows and Linux environments.
- Familiarity with backup solutions (e.g., Veeam, Datto) and recovery processes.
- Strong command-line skills for system diagnostics.
- Experience with network discovery tools and remote access software.
- Ability to work with multi-regional teams and adapt to different time zones.
Qualifications:
- Education: Bachelor's degree in IT or a related field.
- Experience: IT certifications (CompTIA A+, Network+), experience with iBMi systems, and familiarity with PDQ Deploy and Inventory, and data loss prevention technologies.
- Skills: Advanced skills in asset management, experience with virtualization (Microsoft Hyper-V), and knowledge of data privacy regulations (GDPR, CCPA).
Benefits of working with our team:
- This role is full-time, non-exempt
- Based in San Diego, CA, this is an onsite role
- 9/80 Work Schedule (Enjoy every other Friday off!)
- Occasional overtime may be required
- We offer competitive pay based on knowledge, skills, and relevant experience
- Benefits for eligible employees include medical, dental, life insurance, 401K with company match
AEM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to , , color, , , , , , status as a protected veteran, among other things, or status as a qualified individual with .
Job Posted by ApplicantPro