36 IT Professionals jobs in Harrisburg

**Job Overview** The SVP of Customer Support will lead our global Technical Support, Customer Training, and Community teams with a mandate to deliver an experience that is responsive, predictive, AI-enabled, and deeply tied to customer outcomes. Reporting to the Chief Customer Officer, this executive will define and operationalize a support strategy that reduces friction, improves resolution time, and strengthens long-term customer relationships. You'll oversee a globally distributed organization, own P&L accountability, and collaborate cross-functionally to make support a competitive differentiator. **About Us** When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We're passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs. **Responsibilities** **Customer Strategy & Experience** + Define and drive a modern, scalable global support strategy that proactively addresses customer needs and delivers measurable outcomes. + Build a culture of service excellence grounded in proactive outreach, personalized engagement, and deep customer advocacy. + Lead executive-level escalations with speed and ownership; ensure systemic issues are resolved and learnings are shared across teams. + Develop and oversee strategies to identify and stabilize at-risk clients, with clear action plans, accountability, and follow-through. + Use customer sentiment, support analytics, and feedback loops to shape the future of the customer journey, including product insights and roadmap influence. **Operational Excellence & Innovation** + Architect and scale a support model that balances people, process, and AI leveraging automation, deflection, and intelligent triage to improve resolution and efficiency. + Implement and continuously improve operational frameworks, processes, and tools to support 24/7 coverage, global consistency, and productivity at scale. + Maintain deep understanding of iCIMS products, use cases, and integrations to ensure readiness, issue prevention, and high-quality resolution. + Partner closely with Product, Engineering, and Enablement to evolve our support stack and digital experiences. + Monitor and optimize key metrics including customer effort, resolution time, self-service adoption, case deflection, and cost to serve. **Team Leadership & Culture** + Lead a global organization across and foster a high-performing, inclusive, and growth-minded culture. + Hold leaders accountable to both performance and engagement metrics; ensure team members are equipped to deliver value in every customer interaction. + Partner with HR and Talent to scale hiring, onboarding, and learning programs that align with business needs and customer expectations. **Financial & Cross-Functional Leadership** + Own and manage the Customer Support P&L, aligning budgets, forecasts, and workforce planning with company goals. + Partner with Sales, Customer Success, Relationship Management, and Finance to ensure seamless coverage models, aligned messaging, and strong retention results. + Translate strategic goals into operational execution plans with clear milestones, accountability, and metrics that roll up to business outcomes. + Apply market and industry best practices to ensure iCIMS remains competitive in our customer engagement and support model. **Qualifications** + 15+ years of progressive leadership experience in global customer support or technical services roles. + Proven track record leading and scaling global enterprise SaaS support operations, with full P&L accountability + Deep expertise in AI-enabled support, automation, and digital transformation across the customer lifecycle + Strong analytical and strategic skills; adept at translating data into actionable customer and business outcomes + Demonstrated success building high-performing, inclusive teams and leading through organizational change + Experienced cross-functional collaborator with Product, Engineering, Sales, and Finance to drive aligned, customer-centric strategies + Exceptional communication and executive presence, with the ability to influence stakeholders at all levels + Passion for customer advocacy and ongoing service innovation **EEO Statement** iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you'd like to view a copy of the company's affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at careers@ . **Compensation and Benefits** We accept applications for this position on an ongoing basis until the position is filled. Applications will be reviewed as they are received, and qualified candidates may be contacted throughout the posting period. The anticipated pay range for this position is $200,000-$270,000 annually. Final compensation will be based on factors such as relevant experience, skills, education, internal equity, and market data. This range aligns with our commitment to equitable and transparent compensation practices, as required by applicable law. Additional compensation may include bonuses or other benefits, as applicable. Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long-term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure. Learn more here:

• Provide on-site field support to customers including installation, servicing, and repairing systems and equipment.
• Troubleshoot known and unknown hardware issues related to corporate-issued or provided desktop, laptops, mobile devices (phone & tablets), peripherals, and associated accessories.
• Troubleshoot known and unknown software issues related to Windows 10/11, Microsoft Office 365, Outlook, Skype for Business, OneDrive and other corporate deployed desktop applications.
• Troubleshoot Microsoft patches, corporate software deployments, group policies,
• Build and reimage a corporate-issued PC including performing any necessary upgrades required to solve the end-user productivity issue. Hardware replacement will occur after diagnostics are run to confirm HW repair, replacement, or upgrade.
• Troubleshooting of LAN/WAN issues impacting employee productivity in their computers. This will involve a demonstrated understanding of networking basics, TCP/IP, VPN, secure access methodologies, and wireless technologies.
• Perform IMACD activities within SLA's - PC and peripheral add move change
• Provide excellent verbal and written communication to end-users regarding their productivity issues. This communication also needs to be provided to IT and in English (Mandatory).
• Local language verbal and written skills will be considered a secondary requirement if required due to corporate policy.
• Must demonstrate the ability to interact with end-users of all levels using a variety of active listening and empathetic listening skills.
• Proven ability to communicate highly technical information to both technical and non-technical end-users both verbally as well as written.
• Documents solutions and incident resolution case notes in English in assigned reporting systems
• Performs inventory management.

• Benefits :
  BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

• On-site field support, software and hardware issues, desktop, laptops, mobile devices.

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Technical Support Engineer provides technical direction and leadership in the support, development and enhancement of Rocket products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permeant solutions.

Essential Duties and Responsibilities :

• Able to assess customer needs, troubleshoot and set expectations for quick resolution

• Verify accuracy of business impact statement as provided by the customer

• Independently perform problem verification by confirming a customer's environment, error messages, and symptoms of a problem

• Routine use of testing tools; may define and recommend testing tools

• Research complex for resolution cases using knowledge bases, documentation etc.

• Develop reproducible cases, when necessary

• Prepare, recommend and implement solutions

• Point of escalation in the preparation, recommendation, and implementation of solutions for junior team members

• Address and manage critical situation issues as an escalation expert across several products

• Assist, mentor and train other Support Engineers at different levels

• Participate in internal projects and other work as directed

• Ongoing self-directed learning to expand expertise of Rocket Software products

• Regularly contribute to training content

• Collaborate with Product Development Managers

• May serve as designated point of contact or support coordinator for large customer

• Act as project lead on assigned projects; may act as organizational team lead

Qualifications:

• 8+ years of experience in technical support or similar role with deep technical knowledge of

• z/OS mainframes

• Experience with z/OS Database or application development platforms, such as DB2, CICS, IMS, ADABAS, IDMS or VSAM.

• SQL, Data Virtualization, CDC

• Operating system knowledge: Windows, Unix, Linux.

• Database knowledge in open systems (Windows, Unix, Linux) and cloud solutions.

• Possess solid analytical and troubleshooting skills, specifically dealing with IBM z/OS

• Available for some after hours, weekend and holiday work

• Strong communication and problem-solving skills

• Strong customer service skills in interacting with both internal and external customers.

• Demonstrated experience adapting to change and managing priorities

• Commitment to Rocket core values of empathy, trust, love and caring.

Additional skills that are helpful to have, but not required:

• Knowledge of Spark, Python, Java, Rexx

• Knowledge of Web Services standards (SOAP, WSDL, WS-*), REST, Applications Servers (WebSphere, Oracle), HTTP, SSL, HTTP/S, TCP protocols.

• Knowledge/experience with ODBC/JDBC.

• Knowledge/experience of DB2 utilities and DB2 stored procedures.

• Knowledge/experience of DB2 LUW.

• Knowledge/experience with Visual Studio .NET.

• Knowledge/experience in z/OS Cobol or Natural.

• Knowledge/experience in Microsoft SQL Server or Oracle

• Knowledge/experience working with RACF, ACF2 or Top Secret.

• Operating systems: IBM z/OS, Windows, Red Hat Linux, Sun Solaris.

• Knowledge of Network topology.

• Knowledge/experience with the following is a plus: tcVision, Rocket Data Replicate and Sync

Information Security:

Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

#LI-SD1

#LI-Remote

.

What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick time

Health and Wellness coverage options for Rocketeers and dependents

Life and disability coverage

Fidelity 401(k) and Roth Retirement Savings with matching contributions

Monthly student debt benefit program

Tuition Reimbursement and Certificate Reimbursement Program opportunities

Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: or send an email to We will make a determination on your request for reasonable accommodation on a case-by-case basis.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

• We are empowered by our employee Co-Owners who provide the industry's best service, and we promote a collaborative culture.
• We offer an Employee Stock Ownership Plan, 401k, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance and much more!
• As a D&H Co-Owner you receive numerous discounts on services.
• We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.

• High school diploma or equivalent
• Computer literate with a strong desire to learn more about new technology solutions relevant to our customers
• Proficiency in Microsoft Office products (Excel, Word, Outlook, Internet Explorer).
• Professional written communication skills
• Strong organizational skills
• 1 to 3 years office experience is a plus
• Bachelor's degree or equivalent combination of experience/education is a plus
• Sales or marketing experience is a plus.
• Detailed oriented and ability to multitask is a must
• Time management skills and ability to meet deadlines

Position Description

Serco is seeking a Principal Technical Support Team Analyst to join our team at Fort Indiantown Gap, Pennsylvania, supporting the Army National Guard (ARNG) Mission Command Training Support Program (MCTSP). This important role will involve leading a highly skilled team in providing vital training and technical support to ensure unit tactical command posts are fully operational and mission-ready.

In this role, you will:

• Supervise a team of qualified technical personnel to train and assist unit staff in establishing and maintaining tactical command post shelters, power generation/distribution, and Mission Command Information Systems (MCIS) integration.

• Train and provide technical support to establish command post networks and tactical communications equipment.

• Install, operate, integrate, troubleshoot communications systems, configure applications, establish network addresses and connections, and perform maintenance, upgrades, and security updates.

• Provide direct technical support at the Mission Training Complex (MTC) or at the Training Unit Commander (TUC) point of need.

Qualifications

Qualifications

• Bachelor's degree with a minimum of 10 years of experience with military training and training support, or

• Master's degree with a minimum of 8 years of experience with military training and training support.

• Must possess an active U.S. Department of Defense (DoD) Secret security clearance.

• Analytical subject matter expertise on the Command Post Computing Environment (CPCE) and MCIS Integration in support of Mission Command Training.

• Strong background with integration of MCIS including CPCE, AFATDS, AMDWS, TAIS, GCCS-A, JADOCS, Command Web, Tactical Messaging, WAVE, and JBC-P.

• Working knowledge of simulation systems such as Joint Land Component Constructive Training Capability (JLCCTC) and Division Exercise Training and Review System (DXTRS).

• IAT Level II certification required.

• Must be able to travel as needed (up to 25% of the time).

• Must be able to work on-site at Fort Indiantown Gap, Pennsylvania.

To be successful in this role, you will have:

• Proven leadership skills supervising technical military personnel.

• Strong integration skills across a range of mission command and tactical systems.

Additional desired experience and skills:

• Digital Master Gunner qualification.

• Minimum of 3 years of experience in MCIS integration at Brigade or higher echelons.

If you are interested in making an impact with a passionate team, submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: .If you require an accommodation with the application process please email: or call the HR Service Desk at , option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see ourApplicant Privacy Policy and Notice ( .

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Click here to apply now (

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ID 69573

Recruiting Location : Location US-PA-Fort Indiantown Gap

Category Information Technology

Position Type Full-Time

Security Clearance Secret

Telework No - Teleworking not available for this position

Campaign LPMTS

Position Overview

The Senior Technical Support Engineer, MI - I (Tier 1) provides highly visible remote technical support across our product lines for HCUS customers. This role focuses on more complex issue and is the second level support across our Synapse products. This engineer is expected be able to resolve most of the cases that are presented to them and responsible for documenting more in-depth evaluations of issues that they are unable to resolve. This engineer must be comfortable with making decisions while working on these more complex issues. This role requires a firm grasp of time management and organizational skills.

To meet the needs of our customers, working outside normal business hours and on some weekends/holidays is required. In addition to working OT to handle workload and meet required metrics/expectations.

Company Overview

At FUJIFILM Healthcare Americas Corporation, we're on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.

But we don't stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.

Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive.

Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles." Visit:

Job Description

Duties and Responsibilities:

• Supports our Synapse products by remotely troubleshooting and resolving issues, assessing and clearing monitor alarms, and providing our customers with timely responses.

• Works on 3rd party hardware, software, and network related issues that are sold or supported by FUJIFILM.

• Effectively and efficiently uses the FUJIFULM knowledge resources available to help in the troubleshooting process.

• Collaborates with peers and other team members when working on more complex technical issues.

• Effectively documents cases throughout the process of troubleshooting the issue.

• Strictly follows the Technical Assistance Center (TAC) escalation process to move cases, in a timely manner, to the next level engineer when an issue cannot be resolved.

• Engineers must have the ability and skillset to answer and facilitate incoming customer calls, effectively communicate with our customers, and document the interactions within a case.

• Works cross-functionally with other Synapse teams/products as required and handles other duties as assigned.

• Monitors TAC phone system wall boards to ensure that proper statuses are maintained.

• Positive customer surveys, documentation accuracy and consistency, timely case and project completion, and finishing the assigned trainings are standard expectations for all FUJI engineers.

• Maintains a high level of success with yearly goals provided by your manager and metrics defined on a team level.

• Working outside of normal business hours, overtime, holidays, and participation in an on-call rotation are required to cover the needs of the business.

• Some short notice overnight travel, based on the needs of the business, to work on customer systems.

• Adheres to the Company's quality and regulatory compliance requirements, without exception, and ensures that all job duties inherent in the position description are performed in accordance with established policies and procedures.

• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.

Qualifications:

Baseline Qualifications:

• Bachelor's Degree, Trade School Certification (Industry related), or Industry Experience Equivalent

• One or more industry-specific certifications in relevant technical background (Microsoft, VMware, Cisco certifications preferred).

• Working knowledge of Windows OS (Microsoft Server 2012, 2016, 2019, 2022+), networking, SQL Server, and/or Oracle.

• Knowledge of current network technologies.

• Superior communication and interpersonal skills, excellent phone manner.

• Ability to achieve results and meet goals in a fast-paced, team environment.

• Ability to make independent decisions based on interpretation of technology data and product knowledge.

• Excellent organizational and multi-tasking skills.

• Knowledge of Synapse workflows and their implementations.

• Knowledge of clinical data transfer protocols and interfaces (HL7 and DICOM)

Preferred Qualifications:

• FUJIFILM Synapse Administration experience.

• Working knowledge of Synapse workflows and their implementations.

• Working knowledge of clinical data transfer protocols and interfaces (HL7 and DICOM)

• Knowledge with Synapse application front end.

• Knowledge of medical informatics architecture (VMware and Storage Solutions).

• Knowledge of Linux Architecture.

• Experience of using Postgresql

• Industry-specific certifications in relevant technical background (Microsoft, VMware, Cisco certifications).

• Security Certifications (Security + or higher)

Key Performance Indicators:

• To maintain this position engineer's must:

• Maintain Security+ Certification (Security + or higher)

• Maintain and expand knowledge acquired to be designated as a TAC Subject Matter Expert (SME) in two disciplines.

• All engineers must maintain a case workload within 10% of the median of their peers at a minimum.

• Case backlogs must stay at or below 25 cases (not including escalated cases) unless approved by management.

Physical Requirements:

The position requires the ability to perform the following physical demands and/or have the listed capabilities:

• The ability to sit up to 75-100% of applicable work time.

• The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time.

• The ability to stand, talk, and hear for 75% of applicable work time.

Travel:

Occasional (up to 10%) travel may be required based on business need.

* #LI-Remote

In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.

Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements.

For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department ( or ( ).

Job Locations US-Remote

Posted Date 5 hours ago (7/15/2025 7:00 PM)

Requisition ID 2025-35118

Category Engineering

Company (Portal Searching) FUJIFILM Healthcare Americas Corporation