30 IT Professionals jobs in Newport Beach
Product Technical Support
Posted 8 days ago
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Job Description
5 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. VeSync is a portfolio company with brands that cover different categories of health & wellness products. We wouldn’t be surprised if you have one of our Levoit air purifiers in your living room or a COSORI air fryer whipping up healthy and delicious meals for you every night. We’re a young and energetic company, we’ve had tremendous success, and we are constantly growing our team. As we garner more industry attention – just check out our accomplishments and awards by CES Innovation, iF Design, IGA, and Red Dot – we also need driven and talented people to join our team. That brings us to you, and what you’ll be joining. Our teams are smart and diligent and take ownership of their work – they’re confident in their work but know how to collaborate with open ears and a spirit of learning. If you’re down-to-earth, approachable, and easy to strike up a conversation with, this may be a great fit for you. Check out our brands: The Opportunity: We are looking for seasoned Technical Support Engineer to join our team. In this role, you will be responsible for helping our customers resolve issues using our products. key escalation point of contact for our customer support representatives on advanced product issues that cannot be solved by first-line support. Pride yourself as the glue between Product/Engineering/Quality and the global support function. Support new and old products, lead trainings with customer support representatives, serve as product support subject matter expert and drive readiness and response efficacy. Interface with a broad base of internal and external customers, working to educate them and drive best-in-class customer experience. The Company: VeSync is a portfolio company with brands that cover different categories of health & wellness products. We wouldn’t be surprised if you have one of our Levoit air purifiers in your living room or a COSORI air fryer whipping up healthy and delicious meals for you every night. We’re a young and energetic company, we’ve had tremendous success, and we are constantly growing our team. As we garner more industry attention – just check out our accomplishments and awards by CES Innovation, iF Design, IGA, and Red Dot – we also need driven and talented people to join our team. That brings us to you, and what you’ll be joining. Our teams are smart and diligent and take ownership of their work – they’re confident in their work but know how to collaborate with open ears and a spirit of learning. If you’re down-to-earth, approachable, and easy to strike up a conversation with, this may be a great fit for you. Check out our brands: levoit.com | cosori.com | etekcity.com The Opportunity: We are looking for seasoned Technical Support Engineer to join our team. In this role, you will be responsible for helping our customers resolve issues using our products. key escalation point of contact for our customer support representatives on advanced product issues that cannot be solved by first-line support. Pride yourself as the glue between Product/Engineering/Quality and the global support function. Support new and old products, lead trainings with customer support representatives, serve as product support subject matter expert and drive readiness and response efficacy. Interface with a broad base of internal and external customers, working to educate them and drive best-in-class customer experience. What you will do at VeSync: Provide technical support to customers via the ticketing system; Act as the escalation point for complex hardware and software issues; Troubleshoot software issues related to device connectivity, mobile applications, firmware, and cloud services; Collaborate closely with R&D and QA teams to identify and resolve technical problems; Analyze logs, API responses, and perform basic database queries to locate root causes; Document frequently encountered issues and build internal knowledge base articles; Provide technical guidance and training to customer service teams to elevate overall support capabilities; Drive key metrics to support company/departmental goals; Ensure customer satisfaction through timely and professional communication. What you bring to the role: Bachelor’s degree or above in Computer Science, Information Systems, or a related field; 2+ years of experience in technical support or software troubleshooting; Familiarity with IoT systems, APIs, mobile applications (iOS/Android), and cloud platforms; Basic scripting or debugging skills (e.g., Python, Postman, Wireshark); Strong analytical and communication skills; Ability to work effectively with global cross-functional teams; Fluent in English, with basic proficiency in spoken and written Chinese. Location: This is an on-site, office-based role in Tustin, CA. Salary: Starting at $70,000 Perks and Benefits: 100% covered Medical/Dental/Vision insurance for employee AND spouse + dependents! 401K with 4% employer match (eligible after 90 days of employment) and immediate 100% vesting Generous Sick + Vacation policy + paid holidays Life Insurance Voluntary Life Insurance Disability Insurance Critical Illness Coverage Accident Insurance Healthcare FSA Dependent Care FSA Travel Assistance Program Employee Assistance Program (EAP) Fully stocked kitchen Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Appliances, Electrical, and Electronics Manufacturing Referrals increase your chances of interviewing at VeSync by 2x Sign in to set job alerts for “Technical Support Specialist” roles. Santa Ana, CA $4,000.00- 68,000.00 2 weeks ago Irvine, CA 69,000.00- 84,000.00 4 days ago Technical Support Specialist - On-Site in Huntington Beach Foothill Ranch, CA 55,000.00- 70,000.00 1 week ago Irvine, CA 65,000.00- 85,000.00 1 week ago Corona, CA 50,000.00- 70,000.00 1 week ago Huntington Beach, CA 60,000.00- 70,000.00 1 week ago 4.61 Technical Support Specialist (Location - Mission Viejo, CA) BMW Genius (A minimum of 3 years with a valid CA DL) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Technical Support Short-Term
Posted 9 days ago
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Job Description
Definition Under the direct to minimum supervision of the head of the Division, Department, or Program, the non-academic, non-classified short-term support employee will provide services to the department to support and assist regular employees by performing a variety of needed temporary tasks. Non-academic, non-classified short-term employees are not part of classified service. They are at-will employees, with no entitlement rights to any position in the District and are not benefits eligible. Employment shall not displace Classified personnel. These employees perform services and tasks that, once completed, will not be extended or needed on a continuing basis. They may work at one-time events on an irregular basis. Short-term employees may not exceed 160 working days within a fiscal year (July 1 - June 30), work no more than 19 hours per week, and only occupy one primary assignment within the District. *Retired CalPERS Annuitants* may not exceed 960 hours in a fiscal year. Representative Duties Provide temporary technical assistance to divisions, departments, events, and programs. Perform additional related duties as assigned. Qualifications and Physical Demands Minimum Qualifications: Dependent on the specific Division, Department, or Program. Or any combination of education and experience providing the required qualifications. Licenses or Other Requirements: Some assignments may require a valid California driver's license or relevant certifications. Continuing education or training may be necessary. Knowledge of: Dependent on the specific job assignment. Ability to: Dependent on the specific job assignment. Conditions of Employment Employment is contingent upon verification of employment history, background check, eligibility to work in the U.S., and approval by the CCCD Board of Trustees. Short-term employment does not include benefits or paid holidays but entitles sick leave per Labor Code 2810.5, except for CalPERS retired annuitants. Regular attendance is essential. The position is considered a mandated reporter under California law, and the District promotes diversity and inclusivity. Reasonable accommodations will be provided for qualified applicants with disabilities. Application materials must be submitted online at . Incomplete or mailed applications will not be considered. Additional Information Application Requirements: Complete online application Answer all supplemental questions Travel expenses are the applicant's responsibility if selected for an interview. For accommodations in the application process, contact Human Resources at ( . Physical Demands and Work Environment: Physical demands are representative of those required to perform essential job functions. The work environment characteristics are typical of those encountered in this role. Reasonable accommodations may be made for individuals with disabilities. The District is an Equal Opportunity Employer and values diversity. It does not discriminate unlawfully based on race, color, sex, gender identity, religion, age, national origin, sexual orientation, marital status, medical condition, disability, military status, or genetic information. #J-18808-Ljbffr
Senior Engineer, Technical Support

Posted today
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Job Category: Information Technology
Location: US - California - Remote | US - Colorado - Remote | US - Idaho - Remote | US - Nevada - Remote | US - New Mexico - Remote | US - Oregon - Remote | US - Utah - Remote | US - Washington - Remote
**Meet Our Team:**
We are the face of Pega. Our aim is to provide world-class technical support and advice on the use of Pegasystems' Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with best colleagues and customers across the globe.
_This is role is remote, US-based, Pacific Time Zone hours_
**Picture Yourself at Pega:**
Pega is changing the way the world builds software. In this role you will be the person, (Senior Technical Support Engineer-PTSE), who the experts go to for help. PTSEs work directly with Pegasystems' staff, partners, and customers as they develop, test, deploy, and manage BPM (Business Process Management) and BRE (Business Rules Engine) applications through the entire product lifecycle.
**Who You Are:**
- Should be ready to work in Support coverage in 24x7 rotational shifts
- Strong analytical and problem-solving skills.
- Bachelors or master's degree in computer science and Engineering or equivalent
- Ability to identify, propose and implement solutions and ability to work in a flexible, team environment
- Aptitude for quickly understanding complex technical issues, understand customer end-to-end deployments, products and underlying architecture
- Advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict
- Proven ability to interact directly with customers at all levels
- Demonstrated customer-facing skills including expectation management, communication skills, information management
- Demonstrated effective oral and written communication skills, including poise in high-pressure situations
**What You've Accomplished:**
- 5+ years of hands-on experience in software engineering, with a strong foundation in Java, J2EE, and database programming
- 4+ years of experience developing scalable applications using Java/J2EE technologies
- 2+ years of experience administering J2EE servers and supporting enterprise-grade server software, with exposure to database operations
- Proficiency in working with databases such as PostgreSQL, and application servers like Apache Tomcat
**_Bonus:_**
- Practical experience with the Pega Platform or Pega Customer Decision Hub (CDH)
- Proficiency in analyzing and troubleshooting heap dumps and thread dumps to resolve performance issues
- Working knowledge of web services, including SOAP and REST APIs
- Familiarity with cloud platforms such as AWS or GCP
- Experience with container orchestration tools like Kubernetes (K8s)
**Pega Offers You:**
+ Gartner Analyst acclaimed technology leadership across our categories of products
+ Continuous learning and development opportunities
+ An innovative, inclusive, agile, flexible, and fun work environment
+ Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company#LI-KH2
Job ID: 22189
It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.
Senior Technical Support Engineer

Posted today
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Job Description
Job Category: Client Support
Location: US - Arizona - Remote | US - California - Remote | US - Colorado - Remote | US - Montana - Remote | US - Nevada - Remote | US - Utah - Remote | US - Washington - Remote
**Meet Our Team:**
We are the face of Pega. Our aim is to provide world-class technical support and advice on the use of Pegasystems' Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with best colleagues and customers across the globe.
**_Due to the nature of work with FedRamp, US Citizenship is required_**
**Picture Yourself at Pega:**
?In this Senior Technical Support Engineer role, you will interact with customers and partners at senior levels to support Pegasystems SaaS Products and Applications, gain insight and understand customer needs and solutions. Our customers are the largest and most successful in their respective industries. Ultimately, your success is judged by the success of those customers in deriving real world business value as shown by repeated business and increased adoption?
**What You'll Do at Pega:**
+ ?Providing world class technical support on SaaS products and Applications by gaining deep understanding of Pega products.
+ ?Drive support cases to timely and quality clarification and subsequent resolution in Pega.
+ ?Collaborate with Services and Engineering teams while also ensuring timely and regular customer updates by owning issues.
+ ?Collaborate with global teams to remove impediments/blockers to keep issue investigations moving forward to meet established deadlines.
+ ?Establish priorities and communicate rationale and timeframe clearly to clients.
+ ?Work Proactively on issues to avoid escalations by meeting Pega's service level agreement.
+ ?Self-learning and knowledge sharing with the team in new technology developments related to Pegasystems product suite.
+ ?Be a subject matter expert in product functionality and use to drive client-based solutions.
+ ?Contribute to ideas and suggestions for Process/Product improvement.
+ ?Flexibility to work in staggered shifts, including weekend coverage as per business needs?
**Who You Are:**
+ Demonstrated robust experience in Enterprise Product Support, development or troubleshooting capacity with a leading technology company.
+ Possess strong technical skills and aptitude for quickly understanding complex enterprise SaaS products and application issues and client's end-to-end application deployments, products, and underlying architecture.
+ Ability to identify, propose and implement solutions and ability to work in a flexible, team environment.
+ Ability to diagnose and identify the root cause, solve problems by proposing / assist in implementing the solutions.
+ Being flexible to take on-call responsibilities, work in shifts including weekend coverage as per business needs.
+ Teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict.
+ Demonstrated customer-facing skills including expectation management, communication skills, information management.
+ Demonstrated effective oral and written communication skills, including poise in pressure situations.
+ Participate actively by self-learning and knowledge sharing with the team in new technology developments related Pegasystems product suite
+ Preferably living in West Coast/Mountain/Central locations for this remote position.
**What You've Accomplished:**
+ ?Bachelor's/Master's degree in Computer Science, Computer/Electronic Engineering, or related field of study, and
+ ?Minimum 5 years of experience in Enterprise Product Support, development or troubleshooting capacity with a leading technology company.
+ ?Java/J2EE technology software engineer who excels at complex problem solving and working directly with client stakeholders. With a broad technical background, you enjoy being challenged and the puzzle of getting to the root of application issues.
+ ?Experience with object-oriented design skills, knowledge of design patterns, data structures and algorithms.
+ ?Pega experience is a strong plus
+ ?Experience with Authentication and Authorization mechanisms, including the use of standards like OAuth2, SAML, and OIDC.
+ ?Working knowledge of Security Policies such as CSP, CSRF, and CORS
+ ?Solid understanding of Security Operations including data encryption, JWT's, Token Management, Keys and Certificate Management
+ ?Experience with OWASP Top 10 Vulnerabilities, analyzing vulnerability reports and solutions to mitigate (e.g. XSS, HTML Injection, etc.)
+ ?Working knowledge in database management and SQL scripting (PostgreSQL, Oracle, MSSQL, or DB2).
+ ?Experience with Operating Systems (Linux/Unix, Windows).
+ ?Working knowledge of communication protocols and technologies (REST, SOAP & JMS).
+ ?Programming experience with Java, or other object-oriented language.
+ ?Experience working with one or more of the J2EE Application Servers (Tomcat, WebSphere, WebLogic or JBOSS) .
+ ?Experience working in Cloud technologies (e.g. AWS), docker, microservices, Kubernetes, and Container technologies.
+ ?Working knowledge of DNS, TCP/IP, and other networking concepts?
+ ?Strong troubleshooting and debugging experience.
+ ?Analyzed, troubleshot, and resolved enterprise software issues.
+ ?Supported internal and/or external stakeholders.
+ ?Developed strong analytical and problem-solving skills and the ability to quickly differentiate between problems caused by hardware, operating systems software, application programs, or network failures.
+ ?Advocate for customers and define ways to continually add value to the customer experience?
**Pega Offers You:**
+ Gartner Analyst acclaimed technology leadership across our categories of products
+ Continuous learning and development opportunities
+ An innovative, inclusive, agile, flexible, and fun work environment
+ Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company#LI-KH2
Job ID: 2229
It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.
Technical Support Specialist - HVAC Systems
Posted 2 days ago
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Job Description
Technical Customer Support Representative - HVAC & Tankless Systems Location: Remote
Experience Level: Entry-Level to Intermediate
Industry: HVAC | Tankless Water Heaters | Technical Support
Are you a natural problem-solver who enjoys helping others? Do you have a knack for troubleshooting and a passion for customer service? Join Navien, a leader in tankless water heating technology, and become part of a team that's redefining comfort and efficiency in homes and businesses across the country.
What You'll Do: As a Technical Support Representative, you'll be the go-to expert for customers, contractors, and partners needing help with our products. Your day-to-day will include:
* Providing phone-based technical support to installers, contractors, engineers, and end-users
* Troubleshooting tankless water heater systems and identifying solutions quickly and clearly
* Collaborating with internal teams to resolve complex issues and escalate when needed
* Logging warranty details and detailed case notes in our system
* Responding to product inquiries via email and assisting with multilingual support if applicable
* Supporting your teammates with high-priority or complex technical questions
* Occasionally visiting job sites to assist with hands-on troubleshooting
What You Bring to the Table:
* 1+ year of customer service or phone support experience
* 2+ years of technical troubleshooting experience (HVAC or similar preferred)
* High school diploma or equivalent
* Strong communication skills and a team-first attitude
* Ability to explain technical concepts clearly to all types of customers
* Familiarity with Microsoft Office, especially Outlook
* Flexibility to work any day of the week, including holidays and overtime as needed
Bonus Points For:
* Hands-on HVAC field experience or certification
* Experience in a call center environment
* Knowledge of Navien products or the tankless water heater industry
* Bilingual in Spanish, French, Mandarin, or Korean
Why Join Us?
* Be part of a cutting-edge company in energy-efficient technology
* Work in a collaborative, fast-paced environment where your input matters
* Gain hands-on experience with innovative products
* Opportunities for growth, training, and advancement
Ready to Troubleshoot, Solve, and Support? If you love solving puzzles, helping people, and working with smart, driven teammates-we want to hear from you!
*Pay and Benefits*
The pay range for this position is $20.65 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a hybrid position in Corona,CA.
*Application Deadline*
This position is anticipated to close on Jul 18, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Manager, Service Training & Technical Support
Posted 3 days ago
Job Viewed
Job Description
What we will achieve together : Join our dynamic team as the Manager of Service Training and Technical Support, where you will lead and inspire a dedicated group of professionals. In this pivotal role, you will drive the development and implementation of innovative training programs and provide expert technical support to ensure exceptional service delivery. Your leadership will empower our team to achieve excellence and foster a culture of continuous growth and improvement. Salary Range: $100,000 - $130,000 + annual bonus Responsibilities: Manager of Service Training Develop and execute a curriculum of development experiences through collaboration with the Development Leader, Service Partners and business leaders and managers Lead the design, development, evaluation, pilot and delivery of new learning and capability development programs through collaboration Manage resources and budgets to ensure the effective delivery of curriculum, programs, and processes. Manage, coach and support the success of junior team members within and across teams via informal reporting relationships. Manage vendors to optimize usage of learning products and services Design, develop and deliver training content in various learning modalities Research alternative and emerging learning technology/content vendors, learning design and learning content to determine fit. Manager of Technical Support Manages the technical support and training activities to support the Technical Support team. Recommends product improvements to design staff in response to customer feedback. Supports counterparts in strengthening their relations in customer partnerships. Coaches and motivates technical support staff; provides guidance and direction on problems and issues; delegates works assignments considering employee skills and development needs. Identifies department issues, problems, and opportunities to support continuous improvement initiatives. Bring your competencies : Self-directed leader with clear evidence of establishing and leading successful learning and development global programs which have delivered positive results Strong analytical skills with the ability to think critically and independently. Able to prioritize for impact and adjust focus frequently and effectively as priorities change Demonstrated ability to translate strategy and vision into plans and action Strong familiarity and focus on employee development standard processes in the field from successful, fast-paced, and growing global companies Outstanding teammate/relationship builder with the ability to work and influence people at all levels Familiarity with the latest corporate learning systems and tools, with additional depth in learning management systems Education and Experience: BA/BS degree required; MA/MS preferred in related field Minimum of 6 years of related experience in training and development, including 3+ years in a leadership role Exceptional facilitation skills both virtually and in-person Proficiency in using Learning Management Systems (LMS) and other training software. Ability to analyze performance metrics and generate actionable insights. Strong problem-solving skills with a customer-focused approach. Certification in training and development or related field is a plus. Overview: Type of employment: Full time - Exempt Workplace type: Irvine, CA (Hybrid - 3 days on-site, 2 days remote) Why SEB Professional North America? Whether working remotely, in one of our offices, or flexing between the two, we offer a number of benefits and perks to support you and your family. Please ask your recruiter for additional details regarding our benefits. Medical / Dental / Vision insurance - generous employer contribution 401(K) program w/ up to 9% employer contribution On Site Gym 12 Paid Holidays Voluntary benefits and discounts programs Equal Employment Opportunity (EEO) SEB Professional is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please see OFCCP Equal Employment. Additional Information Duration (if applicable): Non Applicable Job Type: Permanent contract City: Irvine, CA Company description: Close to you anywhere in the World Groupe SEB is the global reference for small domestic appliances, cookware and professional coffee with its portfolio of 35 emblematic brands such as Tefal, Seb, Rowenta, Moulinex, Calor, Lagostina, Krups, WMF. Present in 150 countries, we produce in more than 40 industrial sites and sell 11 products per second. We believe in the richness of diversity and aspire to create an inclusive and stimulating work environment where our more than 30,000 employees can grow and give their best. SEB Professional is a subsidiary of Groupe SEB. At SEB Professional North America, we are a leader in the professional coffee machine industry, offering three equipment lines: Schaerer, WMF, and Curtis. Our innovative coffee machines are trusted worldwide and can be found in a variety of settings, including hotels, restaurants, coffee shops, and convenience stores. You've likely enjoyed coffee from our machines at McDonald's, Dunkin', Chick-fil-A, Peet's, or Tim Hortons. Join us in delivering exceptional coffee experiences worldwide. Schedule: Full-time Working place (LinkedIn): #LI-Hybrid Minimum annual compensation (individual bonuses included): 1000 Maximum annual compensation (individual bonuses included): 13000 #J-18808-Ljbffr
Technical Support Specialist SkillBridge Intern

Posted today
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Job Description
**What's in it for you:** Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
**Job Title:** Technical Support Specialist SkillBridge Intern - Trane Supply
**Location:** Remote
**Overview:** Trane Supply is offering a SkillBridge Internship opportunity for transitioning service members interested in developing their skills in a technical support environment. This internship is designed for individuals with experience or training in HVAC, mechanical systems, or related technical fields who are exploring new career paths in the civilian workforce.
Interns will gain exposure and mentorship by observing and participating in real-time technical support processes. This internship is ideal for those who want to apply their military training and background in a corporate setting, while developing business acumen, technical knowledge, and customer service expertise.
**Professional Development Focus:**
_During this internship, participants will:_
- Observe and assist in providing technical guidance to Trane Supply stores and customers.
- Learn to troubleshoot HVAC equipment, research OEM replacement parts, and support the resolution of technical product issues.
- Participate in technical discussions and training sessions, and gain insight into cross-functional collaboration between engineering, supply chain, and customer-facing teams.
- Shadow specialists involved in documentation management, quality alerts, and continuous improvement initiatives.
- Learn how technical support contributes to business growth and customer satisfaction.
**Key Learning Opportunities:**
_Interns will be mentored and exposed to tasks such as:_
- Pre-sale support and parts identification for HVAC systems.
- Post-sale technical assistance for Trane residential and light commercial equipment.
- Field quality alert interpretation and internal reporting practices.
- Product documentation management and system updates.
- Collaboration across regions and departments to resolve complex technical issues.
- Support of training and knowledge transfer activities within the organization.
**Ideal Background:**
**Candidates should have:**
- Direct HVAC experience or experience in mechanical and/or electrical maintenance troubleshooting, diagnosis and repair.
- Proven ability to read and apply logic from schematics, blueprints or building plans.
- A demonstrated interest in technical problem-solving and learning new systems.
- Excellent communication and interpersonal abilities; able to explain technical concepts clearly.
- Self-discipline and the ability to work independently with remote teams.
- A desire to grow into a post-military career in technical support, engineering, or operations.
**Program Details:**
- Duration: 120-180 days (based on SkillBridge policy and candidate availability).
- Location: Fully remote.
- Compensation: This is an unpaid internship through the Department of Defense SkillBridge program.
- Post-Internship Path: Successful interns may be considered for full-time employment based on business needs and performance during the internship. Full time hiring range for this role after this internship period is in the $55k-$75k base salary range + complete Trane Technologies benefits and perks package.
**Equal Employment Opportunity:**
We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
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Technical Support Specialist - HVAC Systems

Posted today
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Location: Remote
Experience Level: Entry-Level to Intermediate
Industry: HVAC | Tankless Water Heaters | Technical Support
Are you a natural problem-solver who enjoys helping others? Do you have a knack for troubleshooting and a passion for customer service? Join Navien, a leader in tankless water heating technology, and become part of a team that's redefining comfort and efficiency in homes and businesses across the country.
What You'll Do:
As a Technical Support Representative, you'll be the go-to expert for customers, contractors, and partners needing help with our products. Your day-to-day will include:
+ Providing phone-based technical support to installers, contractors, engineers, and end-users
+ Troubleshooting tankless water heater systems and identifying solutions quickly and clearly
+ Collaborating with internal teams to resolve complex issues and escalate when needed
+ Logging warranty details and detailed case notes in our system
+ Responding to product inquiries via email and assisting with multilingual support if applicable
+ Supporting your teammates with high-priority or complex technical questions
+ Occasionally visiting job sites to assist with hands-on troubleshooting
What You Bring to the Table:
+ 1+ year of customer service or phone support experience
+ 2+ years of technical troubleshooting experience (HVAC or similar preferred)
+ High school diploma or equivalent
+ Strong communication skills and a team-first attitude
+ Ability to explain technical concepts clearly to all types of customers
+ Familiarity with Microsoft Office, especially Outlook
+ Flexibility to work any day of the week, including holidays and overtime as needed
Bonus Points For:
+ Hands-on HVAC field experience or certification
+ Experience in a call center environment
+ Knowledge of Navien products or the tankless water heater industry
+ Bilingual in Spanish, French, Mandarin, or Korean
Why Join Us?
+ Be part of a cutting-edge company in energy-efficient technology
+ Work in a collaborative, fast-paced environment where your input matters
+ Gain hands-on experience with innovative products
+ Opportunities for growth, training, and advancement
Ready to Troubleshoot, Solve, and Support?
If you love solving puzzles, helping people, and working with smart, driven teammates-we want to hear from you!
Pay and Benefits
The pay range for this position is $20.65 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Corona,CA.
Application Deadline
This position is anticipated to close on Jul 18, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Technical Support Specialist HVAC Systems
Posted today
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Job Description
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Technical Support Specialist HVAC Systems1 day ago Be among the first 25 applicants
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Technical Customer Support Representative HVAC & Tankless Systems
Location: Remote
Experience Level: Entry-Level to Intermediate
Industry: HVAC | Tankless Water Heaters | Technical Support
Are you a natural problem-solver who enjoys helping others? Do you have a knack for troubleshooting and a passion for customer service? Join Navien, a leader in tankless water heating technology, and become part of a team thats redefining comfort and efficiency in homes and businesses across the country.
What Youll Do
As a Technical Support Representative, youll be the go-to expert for customers, contractors, and partners needing help with our products. Your day-to-day will include:
- Providing phone-based technical support to installers, contractors, engineers, and end-users
- Troubleshooting tankless water heater systems and identifying solutions quickly and clearly
- Collaborating with internal teams to resolve complex issues and escalate when needed
- Logging warranty details and detailed case notes in our system
- Responding to product inquiries via email and assisting with multilingual support if applicable
- Supporting your teammates with high-priority or complex technical questions
- Occasionally visiting job sites to assist with hands-on troubleshooting
- 1+ year of customer service or phone support experience
- 2+ years of technical troubleshooting experience (HVAC or similar preferred)
- High school diploma or equivalent
- Strong communication skills and a team-first attitude
- Ability to explain technical concepts clearly to all types of customers
- Familiarity with Microsoft Office, especially Outlook
- Flexibility to work any day of the week, including holidays and overtime as needed
- Hands-on HVAC field experience or certification
- Experience in a call center environment
- Knowledge of Navien products or the tankless water heater industry
- Bilingual in Spanish, French, Mandarin, or Korean
- Be part of a cutting-edge company in energy-efficient technology
- Work in a collaborative, fast-paced environment where your input matters
- Gain hands-on experience with innovative products
- Opportunities for growth, training, and advancement
If you love solving puzzles, helping people, and working with smart, driven teammateswe want to hear from you!
Pay And Benefits
The pay range for this position is $20.65 - $2.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
Available For This Temporary Role May Include The Following
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
This is a hybrid position in Corona,CA.
Application Deadline
This position is anticipated to close on Jul 18, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Seniority level
- Seniority level Entry level
- Employment type Contract
- Job function Information Technology
- Industries IT Services and IT Consulting
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#J-18808-LjbffrTechnical Support Specialist - HVAC Systems
Posted 1 day ago
Job Viewed
Job Description
Technical Customer Support Representative - HVAC & Tankless Systems Location: Remote Experience Level: Entry-Level to Intermediate Industry: HVAC | Tankless Water Heaters | Technical Support Are you a natural problem-solver who enjoys helping others? Do you have a knack for troubleshooting and a passion for customer service? Join Navien, a leader in tankless water heating technology, and become part of a team that's redefining comfort and efficiency in homes and businesses across the country. What You'll Do: Providing phone-based technical support to installers, contractors, engineers, and end-users Troubleshooting tankless water heater systems and identifying solutions quickly and clearly Collaborating with internal teams to resolve complex issues and escalate when needed Logging warranty details and detailed case notes in our system Responding to product inquiries via email and assisting with multilingual support if applicable Supporting your teammates with high-priority or complex technical questions Occasionally visiting job sites to assist with hands-on troubleshooting What You Bring to the Table: 1+ year of customer service or phone support experience 2+ years of technical troubleshooting experience (HVAC or similar preferred) High school diploma or equivalent Strong communication skills and a team-first attitude Ability to explain technical concepts clearly to all types of customers Familiarity with Microsoft Office, especially Outlook Flexibility to work any day of the week, including holidays and overtime as needed Bonus Points For: Hands-on HVAC field experience or certification Experience in a call center environment Knowledge of Navien products or the tankless water heater industry Bilingual in Spanish, French, Mandarin, or Korean Why Join Us? Be part of a cutting-edge company in energy-efficient technology Work in a collaborative, fast-paced environment where your input matters Gain hands-on experience with innovative products Opportunities for growth, training, and advancement Ready to Troubleshoot, Solve, and Support? If you love solving puzzles, helping people, and working with smart, driven teammates—we want to hear from you! Pay and Benefits The pay range for this position is $20.65 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be specific to elections, plans, or program terms. If eligible, benefits may include: Medical, dental & vision Critical Illness, Accident, and Hospital insurance 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position based in Corona, CA. Application Deadline This position is expected to close on July 18, 2025. About TEKsystems We're partners in transformation, helping clients activate ideas and solutions to leverage new opportunities. With 80,000 employees working with over 6,000 clients—including 80% of the Fortune 500—across North America, Europe, and Asia, we lead in Full-Stack Technology Services, Talent Services, and real-world solutions. TEKsystems is part of Allegis Group. We are an equal opportunity employer, considering all applications regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected characteristic. #J-18808-Ljbffr