51 IT Professionals jobs in Newport Beach

• Competitive salary
• Health insurance
• Paid time off
• Training & development

• Coordinate scheduling between several service providers and the internal team's shifts to ensure we have 24/7 coverage for our EVOLV Charging platform.
• Act as the frontline support for customer inquiries providing timely and effective resolution to tickets and issues. This includes but is not limited to issues related to: Billing, account management, charging accessibility and convenience, or troubleshooting charging hardware and software.
• Work with the engineering team to quickly understand our EV charging ecosystem, the industry protocols (OCPP, OCPI, etc.), and how everything affects the serviceability of our products.
• Occasionally able to travel into the field to provide hands-on technical support to high-value customers to ensure lasting relationships.
• Communicate regularly with Sales, Marketing, Engineering to maintain and understand product features/specifications, and develop quality control standards.
• Be the go-to person for understanding the EV charging process and identifying common problems during troubleshooting.
• Provide technical guidance and training to support specialists to enhance their troubleshooting skills and product knowledge.
• Maintain a deep understanding of the organization's products, services, and technical infrastructure.
• Prepare regular reports and dashboards to track key performance indicators (KPIs) such as ticket volume, issue categories, resolution time, customer satisfaction, and the movement in these metrics over various time-periods.
• Analyze support data to identify trends, root causes of recurring issues or KPI deviations, areas for improvement, and make recommendations to senior management to drive strategic decision-making.
• Act as an escalation point for complex technical issues, providing guidance and assistance to resolve them promptly.
• Develop and maintain team technical training plans leveraging industry knowledge and internal company resources and personnel; and support the creation and upkeep of a companywide knowledge resource on the related materials and technologies.

• Bachelor's degree in computer science, engineering, a related field, or equivalent experience.
• Must have technical/diagnostic ability along with analytical ability to diagnose problems above basics, and basic mechanical skills.
• You have 5+ years of customer technical support experience where you solved problems that were technical.
• You are flexible. While you have a set schedule there may be times where you need to cover for your team.
• Your attention to detail is unmatched. You find details that are often overlooked by co-workers and can use them to solve repetitive problems.
• You have a background in EV charging or experience at an existing organization.

Responsible for analyzing exercise operations, sensor performance, tactics, and weapons systems to support Navy training and operational readiness. Develops and delivers computer-based training materials tailored to Navy operational units and systems.

Responsibilities include:

• Analyze operational and training data to assess performance and identify improvements.
• Create and present computer-generated reports and written materials for Navy Fleet personnel, including flight crews, ship/submarine commanding officers, and operational staff.
• Develop instructional materials and deliver presentations to large, diverse audiences.
• Operate computer-based systems for simulation, analysis, and reporting.
• Apply knowledge of Navy operational and administrative directives and procedures.

Qualifications:

• Bachelor's degree preferred.
• 3 to 5 years of relevant experience required.
• Strong analytical, communication, and presentation skills.
• Familiarity with Navy systems, tactics, and operational environments.
• Secret Clearance required with ability to obtain TS/SCI

Sayres Defense offers a competitive benefits package including medical, dental, and vision insurance, retirement plan options, paid time off, and additional employee support programs. Eligibility and specific offerings may vary based on position, location, and other factors. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, gender identity, disability or veteran status.

At Sayres, our employees enjoy an atmosphere conducive to realizing their potential through personal and professional development while simultaneously exceeding customers' expectations. We offer a broad spectrum of technical, engineering and administrative services including acquisition, financial and program management; fleet synthetic training; logistics; ship construction engineering; systems engineering and integration; wargaming; test and evaluation; security, counterintelligence and policy analysis. Sayres is headquartered in Washington, DC with offices throughout the United States and has a presence abroad.

Overview:

Responsible for analyzing exercise operations, sensor performance, tactics, and weapons systems to support Navy training and operational readiness. Develops and delivers computer-based training materials tailored to Navy operational units and systems.

Responsibilities:

• Analyze operational and training data to assess performance and identify improvements.
• Create and present computer-generated reports and written materials for Navy Fleet personnel, including flight crews, ship/submarine commanding officers, and operational staff.
• Develop instructional materials and deliver presentations to large, diverse audiences.
• Operate computer-based systems for simulation, analysis, and reporting.
• Apply knowledge of Navy operational and administrative directives and procedures.

Qualifications:

• Bachelor's degree preferred.
• 3 to 5 years of relevant experience required.
• Strong analytical, communication, and presentation skills.
• Familiarity with Navy systems, tactics, and operational environments.
• Secret Clearance required with ability to obtain TS/SCI

Benefits: Sayres Defense offers a competitive benefits package including medical, dental, and vision insurance, retirement plan options, paid time off, and additional employee support programs. Eligibility and specific offerings may vary based on position, location, and other factors.

The position description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this position. The incumbents may be requested to perform position-related tasks other than those stated in this description. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, gender identity, disability or veteran status.

At Sayres, our employees enjoy an atmosphere conducive to realizing their potential through personal and professional development while simultaneously exceeding customers' expectations. We offer a broad spectrum of technical, engineering and administrative services including acquisition, financial and program management; fleet synthetic training; logistics; ship construction engineering; systems engineering and integration; wargaming; test and evaluation; security, counterintelligence and policy analysis.

Sayres is headquartered in Washington, DC with offices throughout the United States and has a presence abroad.

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Overview:

Responsible for analyzing exercise operations, sensor performance, tactics, and weapons systems to support Navy training and operational readiness. Develops and delivers computer-based training materials tailored to Navy operational units and systems.

Responsibilities:

• Analyze operational and training data to assess performance and identify improvements.
• Create and present computer-generated reports and written materials for Navy Fleet personnel, including flight crews, ship/submarine commanding officers, and operational staff.
• Develop instructional materials and deliver presentations to large, diverse audiences.
• Operate computer-based systems for simulation, analysis, and reporting.
• Apply knowledge of Navy operational and administrative directives and procedures.

Qualifications:

• Bachelor's degree preferred.
• 3 to 5 years of relevant experience required.
• Strong analytical, communication, and presentation skills.
• Familiarity with Navy systems, tactics, and operational environments.
• Secret Clearance required with ability to obtain TS/SCI

Benefits: Sayres Defense offers a competitive benefits package including medical, dental, and vision insurance, retirement plan options, paid time off, and additional employee support programs. Eligibility and specific offerings may vary based on position, location, and other factors.

The position description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this position. The incumbents may be requested to perform position-related tasks other than those stated in this description. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, gender identity, disability or veteran status.

At Sayres, our employees enjoy an atmosphere conducive to realizing their potential through personal and professional development while simultaneously exceeding customers' expectations. We offer a broad spectrum of technical, engineering and administrative services including acquisition, financial and program management; fleet synthetic training; logistics; ship construction engineering; systems engineering and integration; wargaming; test and evaluation; security, counterintelligence and policy analysis.

Sayres is headquartered in Washington, DC with offices throughout the United States and has a presence abroad.

#cj

About Collabera:

Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace.

With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.

Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here)
Collabera listed in GS 100 - recognized for excellence and maturity
Collabera named among the Top 500 Diversity Owned Businesses
Collabera listed in GS 100 & ranked among top 10 service providers
Collabera was ranked:
32 in the Top 100 Large Businesses in the U.S
18 in Top 500 Diversity Owned Businesses in the U.S
3 in the Top 100 Diversity Owned Businesses in New Jersey
3 in the Top 100 Privately-held Businesses in New Jersey
66th on FinTech 100
35th among top private companies in New Jersey
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Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Industry : Financial

Job Title : Technical Support Representative

Location : 19700 Fairchild Road Ste 330, Irvine, CA - 92612

Job summary:

Ensure the proper day-to-day operation of technology applications and equipment. Provide desk-side assistance in resolving technology support issues. Perform installations, repairs, upgrades, backups, and other maintenance tasks. May have expertise in commonly used business applications. May also handle phone and email assistance as well.

Provides day-to-day technical support for network infrastructure and desktop systems software and hardware.

Provides effective customer service in a 24X7X365 production environment rotating on-call and holiday support may be required.

Utilizes soft skills and troubleshooting skills to resolve client issues and questions.

Asks probing questions to gather relevant information on routine and complex calls.

Uses effective listening skills to develop an understanding of client questions or issues.

Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment.

Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.

Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.

Maintains passwords, data integrity and file system security for the desktop environment.

Communicates highly technical information to both technical and nontechnical personnel.

Recommends solutions, including new acquisitions and upgrades.

May participate in development of information technology and infrastructure projects.

Other related duties are assigned as needed.

Educational requirements:

A high school diploma or GED is required for this role.

Minimum Qualifications:

1 to 2 years in Desktop Support role

Must have some network support experience

Experience troubleshooting connectivity issues

• 1 to 2 years in Desktop Support role
• Must have some network support experience
• Experience troubleshooting connectivity issues

JRAD is seeking candidates for Technical Support Specialists who are responsible for analyzing exercise operations, sensor performance, tactics, and weapons systems to support Navy training and operational readiness. Develops and delivers computer-based training materials tailored to Navy operational units and systems.

Roles/Responsibilities:

• Analyze operational and training data to assess performance and identify areas for improvement.
• Create and present computer-generated reports and written materials for Navy Fleet personnel, including flight crews, ship/submarine commanding officers, and operational staff.
• Develop instructional materials and deliver presentations to large, diverse audiences.
• Operate computer-based systems for simulation, analysis, and reporting.
• Apply knowledge of Navy operational and administrative directives and procedures.

Required Skills and Education:

• Bachelor's degree preferred.
• 3 to 5 years of relevant experience required.
• Strong analytical, communication, and presentation skills.
• Familiarity with Navy systems, tactics, and operational environments.

Security Clearance:

• Secret with the ability to obtain TS

When you work for JRAD you will never be just a number. We put people before profits!

JRAD is committed to the health and well-being of its employees. We offer more paid time off than the average company upon hire and the following benefits are available to all full-time employees:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life & Accidental Death and Dismemberment Insurance
• Section 125 Flexible Spending Accounts for unreimbursed medical & dependent day care
• Disability Insurance
• 401K Plan
• Tuition Reimbursement

JRAD is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

The JRAD salary range for this position is a general guideline only and not a guarantee of compensation or salary. There are many factors considered when determining the compensation provided in an offer. These factors include, but are not limited to position responsibilities, education, experience, knowledge, skills, and contract terms and conditions.

PLEASE NOTE: Once you apply, to ensure you continue to receive important updates on your application and status, please add JRAD to your approved email list and/or check your spam and junk mail often for updates.

What we will achieve together :

The Technical Support will play a vital role providing support to the Technical Support Management team by troubleshooting more complex scenarios. In addition, this role will provide technical consultation on service reports and service invoices from service providers to our service administration department on request. Communicate timeline changes and new information to the project team. Ad hoc assignments as requested.

Key Responsibilities:

• Troubleshoots service issues with third party and field technicians.
• Conducts root cause analysis to identify and resolve technical issues in a timely manner on escalated machines.
• Reviews and analyzes machine service history and provide machine service reports, especially on escalated machines.
• Collaborates with Technical Support Management and the Product department on troubleshooting more complex scenarios, especially in case of emergency service cases.
• Provides technical consultation on service reports and service invoices from service providers to our service administration department on request.
  Provides technical support and recommendations on machine parts inquires.
• Updates technical details service incident/case with troubleshooting steps and resolution in case of return trip requests and possible recalls initiated by operative dispatch departments.
• Communicates and reports prioritized service issues according to the escalation process.
• Other tasks as assigned.

Bring your competencies :

• Electrical training, especially with 220V and commercial equipment. Minimum experience should be nine months.
• Minimum six months experience as commercial coffee equipment technicianpractitioner and espresso machines paid training may be available depending on location and prior experience.
• Strong customer service and analytical skills.
• Ability to work cross-functionally with internal and external partners.
• Excellent written and verbal communication skills.
• Experience with MS Office required.
• Preferred experience with Salesforce, SharePoint, MS Teams, and ACD user interface.

Overview:

• Type of employment: Full time - Non-Exempt
• Workplace type: Hybrid (3 days on-site, 2 days remote) Montebello, CA

Why SEB Professional North America?

Whether working remotely, in one of our offices, or flexing between the two, we offer a number of benefits and perks to support you and your family. Please ask your recruiter for additional details regarding our benefits.

• Health insurance - Generous Employer Contribution
• Competitive 401(K) program w/ Company match up to 5%
• On-site Gym
• Vision & Dental Insurance
• Life insurance
• 12 Paid Holidays - Ask about our "4-day" Holiday weekends!
• Other voluntary benefits and discounts programs
• Equal Employment Opportunity (EEO)

SEB Professional is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please see OFCCP Equal Employment.

• Duration (if applicable): Non Applicable
• Job Type: Fixed-term contract
• City: Montebello, CA
• Company description:

  Close to you anywhere in the World

  Groupe SEB is the global reference for small domestic appliances, cookware and professional coffee with its portfolio of 35 emblematic brands such as Tefal, Seb, Rowenta, Moulinex, Calor, Lagostina, Krups, WMF. Present in 150 countries, we produce in more than 40 industrial sites and sell 11 products per second.

  We believe in the richness of diversity and aspire to create an inclusive and stimulating work environment where our more than 30,000 employees can grow and give their best.

  SEB Professional is a subsidiary of Groupe SEB. At SEB Professional North America, we are a leader in the professional coffee machine industry, offering three equipment lines: Schaerer, WMF, and Curtis. Our innovative coffee machines are trusted worldwide and can be found in a variety of settings, including hotels, restaurants, coffee shops, and convenience stores.

  You've likely enjoyed coffee from our machines at McDonald's, Dunkin', Chick-fil-A, Peet's, or Tim Hortons. Join us in delivering exceptional coffee experiences worldwide.

  Salary Range: $24 - $27/hr USD

• Schedule: Full-time
• Minimum annual compensation (individual bonuses included): 52000
• Maximum annual compensation (individual bonuses included): 51560

• Promote Customer Focus throughout the organization.
• Effectively communicate the NCS vision, requirements, and priorities to the engineering team
• Play an active role in the development of training material and programs needed to increase the knowledge and competence of regional employees.
• Train and develop regional technical support in all regions globally.
• Provide high level support for the regions on more complex troubleshooting opportunities.
• Lead and conduct Product Quality Meetings (PQM) to provide feedback to product companies to improve product quality.
• Conduct regular product meetings with Product Company to review outstanding issues with equipment performance and improvements needed in the field
• Continuously seek and receive feedback about product performance and applications
• Ensure product knowledge exists on current and new product lines
• Work with Product Company to ensure life cycle of equipment is understood and technical knowledge within NCS Technical team is accurate and up-to-date
• Provide technical input into the recommendation and development of Aftermarket products and services.
• Oversee the development and distribution of technical bulletins.
• Contribute to the development of the Nikkiso CE&IG University training topics and content
• Participate in technical seminars, customer events and trade shows as deemed necessary by the Director of Operational Excellence.
• Monitor and analyze customer feedback and complaints to identify trends and areas for improvement
• Lead root cause analysis investigations and implement corrective and preventive actions to address any product quality failures
• Identify and develop preventative measures to reduce incident/problem re-occurrence
• Implement the NCS Warranty policy across the global organization, to include tracking and reviewing warranty reports from regions, and assisting in resolution for Customers
• Manage warranty claims process: Oversee the entire warranty claims process, including receiving claims, reviewing supporting documentation, and making decisions on claim approvals or rejections.
• Perform warranty data analysis and reporting: Compile and analyze warranty data to identify patterns and trends, measure key performance indicators (KPIs), and report findings to management.
• Monitor warranty costs and expenses: Maintain a keen focus on warranty costs, ensuring proper budget allocation, and identifying opportunities to reduce warranty expenses without compromising on customer service or quality.
• Maintain warranty records and documentation: Ensure accurate and up-to-date record-keeping of warranty claims, resolutions, and associated documentation.
• Provide technical input to the regional organizations regarding determining warranty validity.
• In conjunction with the product companies, define and convey warranty resolution actions to the global teams for execution
• Support QMS requirements in areas of responsibility for conformance with international requirements as well as state and federal regulations.
• Perform other responsibilities as assigned.

• Interpersonal, collaboration, and relationship building skills
• Presentation and written communication skills
• Ability to develop tools, presentation, brochures, articles, press releases, etc.
• Ability to develop training materials
• Judgment and problem solving
• Influence and negotiation skills
• Customer focus
• Critical thinking
• Results-driven accountability
• Knowledge of sales processes
• Technical and business acumen
• Continuous improvement and innovation mindset
• Ability to drive a vehicle and travel globally.

• Bachelor's degree or higher, preferably in an engineering or technical discipline.
• 5+ years of experience in international manufacturing or industrial services company.
• Experience in product companies or service companies is required.

• Technical experience in an industrial manufacturing environment.

• Knowledge of the NCE&IG Group's products is preferred.

• Stand, walk, sit, talk, hear, type, and write.
• Reach with hands and arms, bend, stand on a stool or climb, and use fingers and hands to feel objects, tools, or controls.
• Use standard office equipment such as computers, smart phones, printers, photocopiers, etc.
• Lift files and open desk drawers and filing cabinets.
• Global travel.

Were looking for a PayPal Technical Support Advisor to perform responsibilities as a Technical Support Advisor. Deliver outstanding service to customers and colleagues. Stay adaptable to changing priorities and business needs. Perks include competitive pay, flexible scheduling, training opportunities, a supportive workplace, and room for career growth.