26 IT Professionals jobs in Troy

Technical Support 3
Location: Detroit, MI (Onsite 5 days/week)
Duration: 1 Year (Likely extensions)

Top Skills & Years of Experience Required:
- Minimum of 3+ years of IT experience is required
- Minimum of 3+ years of customer service experience is required.
General Summary of Function/Purpose of Position
This position serves as an analyst performing a wide range of professional assignments in an Information Technology environment. Serving as a technical expert, provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products. Analyst provides on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated and specialized set of diagnostic tools with elevated privileges. The position also serves to lead, coordinate and oversee teams that work on processes, procedures and technical specifications; plans, designs and oversees analytical and technical assignments and the implementation of computer hardware, software and network components.

What are the essential duties of this position?

• Communicate effectively, both orally and in writing, with users, unit staff and Managers
• Maintain a broad system knowledge, knowledge of computer related equipment, and end user software

• Analyze operational problems
• Investigate alternative solutions and potential risk

• Initiate corrective action

• Record and report status
• Teach and assist other staff and users
• Project management
• Server support
• Telecommunications support
• Database systems support
• Enforce security standards

Job Description

Insight Global is looking for a Bilingual Technical Support Representative for a commercial vehicle supplier in the Auburn Hills, Michigan area. The Bilingual Technical Support Representative is responsible for taking inbound phone calls from truck drivers, shop foreman, dealership technicians, or warranty analysts. They will be assisting in troubleshooting and diagnosing technical issues regarding product support, warranty claims, or maintenance products on medium and heavy-duty truck and trailer systems. They will be joining a team of 15 technical support representatives and will be required to operate a computer and keyboard while speaking on the phone. The call center is in an open environment that encourages collaboration within a supportive, team atmosphere.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .

Skills and Requirements

* High School diploma or GED

* Spanish Speaking (Bilingual with English!)

* Automotive Industry Experience: 2-4+ years of experience with knowledge and understanding of automotive systems, service and repair, terminology and components

o Hands on Experience: mechanic or technician

o Customer Service: customer support, technical support, store manager, parts manager, or warranty analyst

* Automotive Electrical Component Experience: understanding of brakes, engine, transmission, wiring, voltage, etc.

* Critical Thinking Skills: ability to think on their feet and respond to customer calls based on knowledge and experience without having a script

* Computer Aptitude: ability to operate a dual screen computer and type on the keyboards while speaking on the phone * Associates Degree or bachelor's degree (Automotive Technology, Engineering)

* Previous experience working at a dealership or an automotive support store (AutoZone, O'Reilly's, NAPA, Advanced Auto Parts)

* ASE Certifications (Automobile, Light Truck, Medium/Heavy Truck, Collision Repair/Refinish, School Bus, Transit Bus, Truck Equipment)

* Heavy or Medium Truck experience

* Previous experience or knowledge on air disc brakes

* Hands on vehicle repair experience null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

Technical Support 3
Location: Detroit, MI

Position Description:
Title: Technical Support 3
Local Candidates Only

As a significant member of the Technology Division's Field Services Team,
- The Field Service Specialist will provide technical support services to users in a timely, accurate and efficient manner utilizing the district service management tool.
- The Field Service Specialist is responsible for the deployment, installation, setup, staging, configuration, maintenance, and repair of district technology.
- District technology includes varied makes and models of desktops, laptops and tablets, peripherals and software, in addition to telephones and audiovisual equipment.
- As a technical services professional, the Field Service Specialist will utilize their technical skill and ability to troubleshoot, diagnose, mitigate and resolve issues based on best practices and district policies and procedures.
- The successful candidate for this role is client-focused, driven, self-directed and is constantly seeking opportunities for professional learning and growth.
- A combination of strong technical and soft skills is a must.

• Information Technology Programmer/Analyst P11 - 12
• Two years of professional experience equivalent to an Information Technology Infrastructure or Programmer/Analyst P11.
• Possession of an associate's degree with 16 semester (24 term) credits in computer science, information assurance, data processing, computer information, data communications, networking, systems analysis, computer programming, IT project management, or mathematics and two years of experience as an application programmer, computer operator, or information technology technician; or two years (4,160 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement.

• Educational level typically acquired through completion of high school and four years of experience as an application programmer, computer operator, information technology technician, or four years (8,320 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement.

• Communicate effectively, both orally and in writing, with users, unit staff and Managers.
• Maintain a broad system knowledge, knowledge of computer related equipment, and end user software.
• Analyze operational problems.
• Investigate alternative solutions and potential risk.
• Initiate corrective action.
• Record and report status.
• Teach and assist other staff and users.
• Project management.
• Server support.
• Telecommunications support.
• Database systems support.
• Enforce security standards.

Insight Global is looking for a Bilingual Technical Support Representative for a commercial vehicle supplier in the Auburn Hills, Michigan area. The Bilingual Technical Support Representative is responsible for taking inbound phone calls from truck drivers, shop foreman, dealership technicians, or warranty analysts. They will be assisting in troubleshooting and diagnosing technical issues regarding product support, warranty claims, or maintenance products on medium and heavy-duty truck and trailer systems. They will be joining a team of 15 technical support representatives and will be required to operate a computer and keyboard while speaking on the phone. The call center is in an open environment that encourages collaboration within a supportive, team atmosphere.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form . The EEOC "Know Your Rights" Poster is available here .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .

Required Skills & Experience

* High School diploma or GED

* Spanish Speaking (Bilingual with English!)

* Automotive Industry Experience: 2-4+ years of experience with knowledge and understanding of automotive systems, service and repair, terminology and components

o Hands on Experience: mechanic or technician

o Customer Service: customer support, technical support, store manager, parts manager, or warranty analyst

* Automotive Electrical Component Experience: understanding of brakes, engine, transmission, wiring, voltage, etc.

* Critical Thinking Skills: ability to think on their feet and respond to customer calls based on knowledge and experience without having a script

* Computer Aptitude: ability to operate a dual screen computer and type on the keyboards while speaking on the phone

Nice to Have Skills & Experience

* Associates Degree or bachelor's degree (Automotive Technology, Engineering)

* Previous experience working at a dealership or an automotive support store (AutoZone, O'Reilly's, NAPA, Advanced Auto Parts)

* ASE Certifications (Automobile, Light Truck, Medium/Heavy Truck, Collision Repair/Refinish, School Bus, Transit Bus, Truck Equipment)

* Heavy or Medium Truck experience

* Previous experience or knowledge on air disc brakes

* Hands on vehicle repair experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

• Be Transparent – open and honest is not optional
• Be Helpful – enthusiastic, flexible, supportive, and team oriented
• Be Exceptional – together we can go beyond great, and be exceptional

• Lead the technical support team, including the Service Desk team and Onsite team, ticket processing to ensure team efficiency and adherence to process and procedures
• Be a role model in terms of execution of technical support team job responsibilities, including consistent execution of tickets, customer service, etc.
• Lead and assist the technical support team with core service desk team and onsite team activities such as ticket management, troubleshooting hardware and software issues, maintaining documentation, onboarding clients, and escalating issues to the proper team member for resolution
• Support and assist team members to ensure consistent team success with SLAs and client satisfaction results
• Optimize the quality review process and provide feedback to team members on areas for improvement
• Coach and mentor new hires and well as team members advancing to roles within the technical support team (i.e. Service Desk team, SME areas, SDEP, Support System Administrator).
• Demonstrate initiative and capability in learning new technologies
• Lead proactive service initiatives
• Assist Support Services Manager with schedule coordination, process adherence, and quality reviews
• Assist Support Service Manager in coordinating automation initiatives as part of setup and deployment of computers, as well as processing of tickets
• Coordinate coverage and management of team schedules, including time off requests, for the Service Desk and Onsite team
• Assist with support ticket processing on an as-needed basis
• Provide support after-hours as part of a team on-call rotation 

• Demonstrated passion for technology and client service 
• Excellent communication and writing skills 
• Proven ability to provide exceptional client service 
• Consistent track record of demonstrated ambition with successful results  
• Effective decision-making skills 
• Proficient critical thinking skills 
• Ability and passion to continuously learn new technologies in a fast-paced environment 
• Bachelor’s degree or experience in related field
• Proven leadership skills including leading team meetings, knowledge transfer to team members, etc.
• 4+ years of experience in a technical support role
• Able to identify issues in job processes and improve them; automate processes when needed
• 4+ years of customer service experience
• Demonstrated experience leading successful initiatives/special projects

• Excited to work with the latest technology and cybersecurity solutions
• Own your experience, and be proud of it
• Excited and passionate about learning new technology
• Want to collaborate with others to solve problems and find a better way
• Always looking to make improvements – continuous improvement focus and really enjoy making an impact
• Drive and ambition to grow and initiate change
• Put the needs of others, especially clients, first
• Excited to come to work every day and help the TEAM succeed
• Flexible and have a positive attitude
• Ambition for advancement and your own continuous improvement commitment
• Career focused – want to grow and prepare for your next role at Awecomm

• Awecomm culture, values, purpose, and mission
• Casual work environment
• Work with great team members committed to the overall success of the team
• Fun office events and offsite activities
• Included 24/7 onsite fitness center
• Included access to onsite golf simulator
• Located in the heart of Troy, walking distance to several restaurants
• Onsite full-service café (when walking outside is not ideal)
• Office lounge, snacks, and free flavored water and soft drinks
• Competitive pay and benefits, including 401k Plan with company match
• Team recognition program – earn points toward swag, gift cards, & more
• Profit sharing plan – we all share in our collective success
• Career advancement with free career development

Job Description

At FANUC America Corporation we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported.

We are looking for talented people who value integrity, informed decision-making and collaboration. If you believe you are one of those talented people, and are interested in being considered for a career at FANUC America, we invite you to apply today!

We are currently searching for a dynamic, Advanced Technical Support Engineer to be responsible for providing product and application engineering support to end users and system integrators by applying expertise in robot programming, FANUC intelligent products, and cell automation. The ideal candidate is a customer-focused, problem-solver with a “service first” mindset who has experience with FANUC technology.

Primary responsibilities will include

• Provide FANUC customers with engineering support on best approach to provide a solution to meet customer requirements during pre-sales phase of projects

• Support FANUC system integrators and end customers with engineering support during system execution phase of projects

• Providing solutions to customers by applying FANUC technology such as iRVision, Force Sensing, DCS, Communications options, Motion options, CRX robots, etc.

• Provide ROBOGUIDE simulations

• Conduct robot throughput and cycle-time analysis

• Create and present training sessions for integrators and end customers

• Manage FANUC technology and equipment used for integrator training and tradeshows

• Provide technical support at tradeshows across the U.S

• Travel onsite to customer facilities to provide engineering services and support including training, field installation, startup, and debugging of systems (~25%)

• Provide design engineering using SolidWorks

• Provide remote technical support for integrators and end users

• Coordinate and lead meetings with customers

• Ability to travel to customer sites including overnight and on weekends as required by customer deadlines

Ideal candidate will have the following experience and education

• High School Diploma or GED Required

• Prior experience in systems engineering, FANUC TPP, and advanced products including iRVision – 3DV, Bin Picking, DCS, FANUC Force Sensor, CRX robots

• Proven experience with PLC programming (Siemens TIA Portal, Allen Bradley) and cell troubleshooting

• Ability to configure FANUC hardware and software options

• Customer-focused with strong communication and presentation skills

• Ability to analyze customer issues and find resolutions quickly 

Preferred Qualifications

• Bachelor’s degree in Engineering (Electrical, Mechanical, Computer Science), or related field of study; or equivalent

• Prior experience managing and mentoring junior-level engineers

• Hands-on experience with ROBOGUIDE

• Experience with other FANUC technology (Auxiliary axis configuration, Line Tracking, motion technology options, iRPicktool, DiagnosticPRO, MotionPRO)

We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:

• Medical, Dental & Vision Insurance

• 401(k) Retirement Program

• Life Insurance

• Short-Term & Long-Term Disability Plans

• Tuition Reimbursement

• Wellness Program

• Flexible Spending Accounts

• Employee Assistance Program

• Flexible Benefit Dollars

• Generous Holiday & Vacation Program

Equal Opportunity Employer, including disabled and veterans.

At FANUC America Corporation we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported.

We are looking for talented people who value integrity, informed decision-making and collaboration. If you believe you are one of those talented people, and are interested in being considered for a career at FANUC America , we invite you to apply today!

We are currently searching for a dynamic, Advanced Technical Support Engineer to be responsible for providing product and application engineering support to end users and system integrators by applying expertise in robot programming, FANUC intelligent products, and cell automation. The ideal candidate is a customer-focused, problem-solver with a "service first" mindset who has experience with FANUC technology.

Primary responsibilities will include

• Provide FANUC customers with engineering support on best approach to provide a solution to meet customer requirements during pre-sales phase of projects
• Support FANUC system integrators and end customers with engineering support during system execution phase of projects
• Providing solutions to customers by applying FANUC technology such as iRVision, Force Sensing, DCS, Communications options, Motion options, CRX robots, etc.
• Provide ROBOGUIDE simulations
• Conduct robot throughput and cycle-time analysis
• Create and present training sessions for integrators and end customers
• Manage FANUC technology and equipment used for integrator training and tradeshows
• Provide technical support at tradeshows across the U.S
• Travel onsite to customer facilities to provide engineering services and support including training, field installation, startup, and debugging of systems (~25%)
• Provide design engineering using SolidWorks
• Provide remote technical support for integrators and end users
• Coordinate and lead meetings with customers
• Ability to travel to customer sites including overnight and on weekends as required by customer deadlines

• High School Diploma or GED Required
• Prior experience in systems engineering, FANUC TPP, and advanced products including iRVision - 3DV, Bin Picking, DCS, FANUC Force Sensor, CRX robots
• Proven experience with PLC programming (Siemens TIA Portal, Allen Bradley) and cell troubleshooting
• Ability to configure FANUC hardware and software options
• Customer-focused with strong communication and presentation skills
• Ability to analyze customer issues and find resolutions quickly

• Bachelor's degree in Engineering (Electrical, Mechanical, Computer Science), or related field of study; or equivalent
• Prior experience managing and mentoring junior-level engineers
• Hands-on experience with ROBOGUIDE
• Experience with other FANUC technology (Auxiliary axis configuration, Line Tracking, motion technology options, iRPicktool, DiagnosticPRO, MotionPRO)

• Medical, Dental & Vision Insurance
• 401(k) Retirement Program
• Life Insurance
• Short-Term & Long-Term Disability Plans
• Tuition Reimbursement
• Wellness Program
• Flexible Spending Accounts
• Employee Assistance Program
• Flexible Benefit Dollars
• Generous Holiday & Vacation Program