29 IT Specialists jobs in Everett

Technical Support Specialist - DBA

In this role you

You are responsible for responding to mid-complexity customer inquiries, troubleshooting electro-mechanical issues, providing technical expertise for escalations, conducting root cause analysis, managing support tickets, preparing intervention reports, creating knowledge articles, and escalating complex issues to senior specialists.

Your role:

• Troubleshoot and resolve database issues, Provide support for database-related queries and issues, Monitor database performance and optimize for efficiency.

• Troubleshoots moderate issues with malfunctioning electro-mechanical equipment or software applications, diagnosing problems, and assists in implementing corrective actions to restore functionality and ensure optimal performance.

• Provides moderate technical expertise for escalations by assessing the customer problem and determining the appropriate support required across clinical, marketing, or research and development (R&D) domains.

• Conducts root cause analysis at the end of escalations and implements corrective actions to prevent the recurrence of issues, ensuring continuous improvement and resolution of underlying problems. Creates, updates and manages support tickets using ticketing systems to ensure efficient tracking, resolution, and documentation of technical issues and user requests.

You're the right fit if:

• High School Diploma, Vocational Education/ Bachelor's Degree in Electronics or Electrical Engineering, Technical Support, Customer Service Management or equivalent. Prefer Microsoft Certified Azure Database Administrator, CPHIMS/ CAHIMS certification.

• 2+ years of experience in Technical Support, Customer Support, Electronics, Information Technology or equivalent with Vocational Education. Prefer 5+ years experience in Database Administration, Technical Support.

• Preferred experience in Microsoft SQL database architecture/ Administration, T-SQL, Azure, Oracle, AWS.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Office/Remote position.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a Field/Remote role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

• Learn more about our culture.

Philips Transparency Details

• The pay range for this position in AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, NE, NM, OK, SC, SD, TN, UT, or WV is $37 to $9 hourly.

• The pay range for this position in AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, or WY is 38 to 62 hourly

• The pay range for this position in AK, DE, MD, NY, RI, or WA State is 40 to 65 hourly

• The pay range for this position in Bothell,WA, CA, CT, DC, MA, or NJ is 43 to 69 hourly

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.  

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

#LI-PHI

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact , option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran

• Install, configure, and maintain Denali Solutions at customer locations
• Collaborate with clients to understand their unique requirements and provide tailored solutions
• Conduct on-site assessments to ensure compatibility and optimal performance of systems
• Provide training to client's staff on the operation and maintenance of installed systems
• Collaborate with the engineering team to enhance and customize solutions based on client feedback
• Maintain accurate documentation of installations, configurations, and troubleshooting procedures

• Effectively communicate with clients to address inquiries, provide technical support, and offer guidance on system optimization

1. Ensures Accountability
2. Tech Savvy
3. Communicates Effectively
4. Values Differences
5. Customer Focus
6. Resourcefulness
7. Drives Results
8. Plans and Prioritizes
9. Decision Quality
10. Self-Development

• High School Diploma
• 1-3 years of Experience

• 1-3 years of combination Hardware/Software/IT experience supporting both proprietary and standard applications
• Forklift certification or willingness to obtain
• Strong ability to troubleshoot hardware and software problems
• Travels to customer locations as necessary to provide service
• Strong written and verbal communication skills

• Attends regular ongoing education as scheduled by the employer or manufacturer of equipment

• Managing service support requests with precision.
• Conducting routine maintenance and troubleshooting for POS systems.
• Offering stellar 1st and 2nd level support to keep our operations running smoothly.

• 4+ years in the Food Service or Hospitality Industry.
• Strong programming skills and familiarity with API support.
• Proven track record with POS hardware/software installation and maintenance.
• Experience in network TCP/IP configuration and troubleshooting.
• Proficiency in Windows OS and Windows Embedded systems.

Join to apply for the Technical Support Specialist I role at Denali Advanced Integration 19 hours ago Be among the first 25 applicants Join to apply for the Technical Support Specialist I role at Denali Advanced Integration Summary Of Position The Technical Support Specialist I plays a crucial role in ensuring the operational efficiency and functionality of Denali’s solutions in various locations. This role involves providing on-site technical support, troubleshooting hardware and software issues, and maintaining a high level of customer satisfaction. Key responsibilities include diagnosing problems, implementing solutions, and offering training to end-users. The Field Support Technician must possess strong communication skills and technical expertise to deliver effective support in dynamic environments. Summary Of Position The Technical Support Specialist I plays a crucial role in ensuring the operational efficiency and functionality of Denali’s solutions in various locations. This role involves providing on-site technical support, troubleshooting hardware and software issues, and maintaining a high level of customer satisfaction. Key responsibilities include diagnosing problems, implementing solutions, and offering training to end-users. The Field Support Technician must possess strong communication skills and technical expertise to deliver effective support in dynamic environments. Essential Functions Install, configure, and maintain Denali Solutions at customer locations Collaborate with clients to understand their unique requirements and provide tailored solutions Conduct on-site assessments to ensure compatibility and optimal performance of systems Provide training to client's staff on the operation and maintenance of installed systems Collaborate with the engineering team to enhance and customize solutions based on client feedback Maintain accurate documentation of installations, configurations, and troubleshooting procedures Effectively communicate with clients to address inquiries, provide technical support, and offer guidance on system optimization Competencies Ensures Accountability Tech Savvy Communicates Effectively Values Differences Customer Focus Resourcefulness Drives Results Plans and Prioritizes Decision Quality Self-Development Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time. The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine and printer. Frequently moves boxes with equipment weighing up to 25lbs across the building and/or to other offsite buildings for various project needs. Required Education And Experience High School Diploma 1-3 years of Experience Qualifications 1-3 years of combination Hardware/Software/IT experience supporting both proprietary and standard applications Forklift certification or willingness to obtain Strong ability to troubleshoot hardware and software problems Travels to customer locations as necessary to provide service Strong written and verbal communication skills Attends regular ongoing education as scheduled by the employer or manufacturer of equipment AAP/EEO Statement 3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race, color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Denali Advanced Integration by 2x Sign in to set job alerts for “Technical Support Specialist” roles. Technical Support Specialist I (Contract Role) Redmond, WA $54,000.00-$5,000.00 2 weeks ago Onsite Helpdesk Technician (3-6 month contract - 35 hrs/week) Bellevue, WA 72,000.00- 90,000.00 1 week ago Seattle, WA 54,700.00- 122,200.00 1 week ago Technical Support Specialist II (Desktop Support) (2025-0648) Greater Seattle Area 23.00- 25.00 1 week ago Seattle, WA 110,000.00- 150,000.00 3 weeks ago Help Desk Technician III / Part-time / Onsite - Bothell, WA Everett, WA 68,000.00- 78,000.00 6 days ago Information Technology Help Desk Support Seattle, WA 5,837.00- 7,851.00 6 days ago Redmond, WA 40,000.00- 42,000.00 3 weeks ago Technical Support Specialist - VOIP solutions Bellevue, WA 55,000.00- 70,000.00 6 days ago Field Support Technician, AFT Data Collection We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

QUALIFICATIONS:

MANDATORY

• Excellent communication skills (written and spoken) in Japanese and English
• 5 years of Experience with customer support/service in Technology domain, preferably large scale systems
• Candidate should be willing to work in shifts - 12:00 AM to 9:00 AM (PST) - (12:30 PM to 9:30 (IST))

• Exposure to cloud computing
• Exposure to Microsoft/Amazon/Rackspace cloud computing technologies
• Exposure to Windows Azure

• Must be able to quickly develop trust and rapport with customers (most of the time they are of this profile: Enterprise Architects, CxO's, Development & Test Management, IT Directors)
• Strong communications skills in spoken and written English
• Effective, polished interaction with customer, Microsoft Services, Support and Azure development teams at the appropriate technical depth
• Ability to work independently
• Must be a great Customer advocate

• Understanding of cloud vs. on premise computing. Solid understanding of fundamentals of cloud computing.
• Technical understanding of the Azure Platform and architecture
• A strong knowledge of the Microsoft Windows platform
• Familiarity with networking concepts including VIPs, NAT, DNS
• .NET 3.0/3.5/4.0.
• Visual Studio Languages (VB, C/C#/C++)
• SQL Azure / SQL Server
• Distributed application architecture
• Application Lifecycle Management (ALM)
• Service Oriented Architectures (SOA).
• Familiarity with load balancing, geo-redundancy, CDN and VPN technologies preferred
• Familiarity with Virtualization concepts and virtual system administration
• Familiarity with Hyper-V configuration and administration

• Help customers adopt the services by providing "lite advisory" support on migration, architecture, development, and deployment topics by answering simple "how to" questions and for more complex asks, pointing customers to the best self-service resources available online and when applicable, making partner referrals via Pinpoint.
• Identify incident trends (by customers) and help customers with root-cause analysis of these trends as able based on required access to tools, reports and teams
• Administer the "Windows Azure Optimization Report" remote diagnostics tool, providing results to customers via a regular report (manual at launch, automated longer term)
• Help drive improved support CPE for customers using Windows Azure
• Conduct initial customer onboarding session to clarify how to get the most out of their Professional Direct services purchase, along with helpful Azure onboarding self-service resources
• Serve as the primary contact for Professional Direct for Azure customers with reactive support escalations, providing local business hours escalation assistance, advocacy and support (US, UK, Canada).
• As a global team, the role might need to be work in flexible hours and would require the individual to work in customer time zones.
• Quickly develop client relationships and trust, and ensure client/partner expectations are being set and met
• Work in collaboration with multiple Microsoft teams including Azure Support, Depth Queues, Operations, Engineering, and Commerce/Billing to drive resolution of escalated tickets
• Create and deliver new IP for Professional Direct (i.e. webinars, tips & tricks, takeaways)
• Communicate escalation findings clearly and confidently to executive levels within the customer and within Microsoft
• Listen to and communicate the voice of the customers within Microsoft
• Provide training and documentation feedback, updating role documentation as needed.

Our client, a leader in technology services, is seeking a Technical Documentation and Support Specialist to join their team. As a Technical Documentation and Support Specialist, you will be part of the Business Services team supporting the AI Translator initiative. The ideal candidate will have strong communication skills, excellent organizational abilities, and a keen attention to detail, which will align successfully in the organization.

Job Title: Technical Documentation and Support Specialist

Location: Remote (PST hours)

Pay Range: $43 - $47/hr on W2

What's the Job?

• Manage communications through central service desk aliases and classify emails from customers.

• Validate quality issues and create appropriate work items for tracking and resolution.

• Provide tier 1 responses to customer support channels and prepare analytics on support metrics.

• Collaborate with Subject Matter Experts to curate content addressing customer inquiries.

• Monitor industry trends and identify areas for process improvements and documentation enhancements.

What's Needed?

• 3-5 years of experience in a technical support or similar role.

• Proficiency in using service APIs and creating applications using .Net, Python, or Java.

• Strong business acumen and analytical skills to understand customer and market trends.

• Outstanding written and verbal communication skills for technical documentation.

• Experience in website management, technical writing, or marketing is preferred.

What's in it for me?

• Opportunity to contribute to the improvement of translator services and documentation quality.

• Engage with a diverse team of professionals in a supportive remote environment.

• Gain exposure to cutting-edge technology and industry trends.

• Possibility for contract extension based on performance and project needs.

• Flexible working hours to maintain a healthy work-life balance.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans

• Dental Plan

• Vision Plan

• Health Savings Account

• Health Flexible Spending Account

• Dependent Care Flexible Spending Account

• Supplemental Life Insurance

• Short Term and Long Term Disability Insurance

• Business Travel Insurance

• 401(k), Plus Match

• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

Our client, a leader in technology services, is seeking a Technical Documentation and Support Specialist to join their team. As a Technical Documentation and Support Specialist, you will be part of the Business Services team supporting the AI Translator initiative. The ideal candidate will have strong communication skills, excellent organizational abilities, and a keen attention to detail, which will align successfully in the organization.

Job Title: Technical Documentation and Support Specialist

Location: Remote (PST hours)

Pay Range: $43 - $47/hr on W2

What's the Job?

• Manage communications through central service desk aliases and classify emails from customers.
• Validate quality issues and create appropriate work items for tracking and resolution.
• Provide tier 1 responses to customer support channels and prepare analytics on support metrics.
• Collaborate with Subject Matter Experts to curate content addressing customer inquiries.
• Monitor industry trends and identify areas for process improvements and documentation enhancements.

• 3-5 years of experience in a technical support or similar role.
• Proficiency in using service APIs and creating applications using .Net, Python, or Java.
• Strong business acumen and analytical skills to understand customer and market trends.
• Outstanding written and verbal communication skills for technical documentation.
• Experience in website management, technical writing, or marketing is preferred.

• Opportunity to contribute to the improvement of translator services and documentation quality.
• Engage with a diverse team of professionals in a supportive remote environment.
• Gain exposure to cutting-edge technology and industry trends.
• Possibility for contract extension based on performance and project needs.
• Flexible working hours to maintain a healthy work-life balance.

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

Sr. Optical Network Engineer (Starlink)

Redmond, WA

Apply

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

SR. OPTICAL NETWORK ENGINEER (STARLINK)

At SpaceX we’re leveraging our experience in building rockets and spacecraft to deploy Starlink, the world’s most advanced broadband internet system. Starlink is the world’s largest satellite constellation and is providing fast, reliable internet to 5M+ users worldwide. We design, build, test, and operate all parts of the system – thousands of satellites, consumer receivers that allow users to connect within minutes of unboxing, and the software that brings it all together. We’ve only begun to scratch the surface of Starlink’s potential global impact and are looking for best-in-class engineers to help maximize Starlink’s utility for communities and businesses around the globe.

We are building a global fleet of gateway stations to support the Starlink network and make up the internet interfacing backbone of the network. We are looking for creative and driven optical engineers to spearhead the design and development of innovative fiber optic connectivity solutions that bind thousands of satellites in the space to the internet points of presence across the globe. Engineers on this team are curious about new possibilities, have strong judgement, and work effectively in a dynamic environment with changing needs as we strive to deliver high-impact technology on a massive scale.

RESPONSIBILITIES:

• Design and develop optical connectivity solutions for the Starlink ground network infrastructure

• Develop and maintain lab and production test stations for new product qualification and root cause analysis of operational fleet hardware

• Develop modular, reusable test and automation software in Python for engineering design verification

• Work with ground networking and space network teams to scale the Starlink network physical layer and optimize traffic flow

• Develop tools and solutions to proactively monitor the health and availability of the optical infrastructure and lead continuous reliability improvement initiatives

BASIC QUALIFICATIONS:

• Bachelor’s degree in electrical engineering, computer engineering, applied physics, or an engineering discipline

• 5+ years of experience in designing optical experiments and developing test automation (internships, student projects, extracurricular project experience, and professional experience all qualify)

PREFERRED SKILLS AND EXPERIENCE:

• Demonstrated ability to take initiative, and work both independently and within team to achieve high-quality results

• Fundamental understanding of DWDM transmission systems, communications theory, and/or integrated photonics or optical subsystems

• Experience in optical network design, planning, and DWDM system performance analysis

• Hands-on experience with optical device or system level test and characterization

• Experience in designing and creating test software infrastructure

• Experience in any scripting/programming language (Python, MATLAB, or similar)

• Experience performing data extraction, visualization and analysis using programming languages (e.g., Python) or SQL

• Experience with IP networking and traffic flow fundamentals

ADDITIONAL REQUIREMENTS:

• Ability to work extended hours or weekends as needed for mission critical deadlines

COMPENSATION AND BENEFITS:

Pay Range:

Network Engineer/Senior: $160,000.00 - $220,000.00/per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation & will be eligible for 10 or more paid holidays per year. Exempt employees are eligible for 5 days of sick leave per year. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITARhere ( .

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to