60 IT Specialists jobs in Fort Lauderdale

TITLE : MCC Technical Support

REPORTS TO: Senior Manager/Assistant DOM

Overview:

The MCC Technical Support role is responsible for providing real-time technical assistance and coordination to support aircraft operations, ensuring minimal disruption and maximum fleet availability. This position acts as the primary liaison between flight techs, maintenance teams, vendors, and engineering resources, facilitating timely troubleshooting, repairs, and compliance with regulatory and company standards. The role also includes monitoring and managing chronic discrepancies, repetitive items, and engineering requests to ensure timely resolution and prevent operational impact.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Monitor and support daily flight operations for technical issues affecting the fleet through use of monitoring TRAX and Airbus WorldSkywise application.
• Provide technical guidance to flight techs and line maintenance during active operations.
• Coordinate with internal departments, MRO providers, and OEMs to resolve AOG situations.
• Review and process log page entries, MEL/CDL deferrals, and troubleshooting actions in accordance with approved procedures.
• Track and follow up on chronic items, repetitive discrepancies, and engineering requests by reviewing the Defect Report in TRAX and Skywise to ensure corrective action plans are implemented.
• Support Engineering in gathering operational data, troubleshooting results, and part history for chronic/repetitive issues by reviewing the Defect Report in TRAX and Skywise.
• Assist MCC Controllers in developing action plans for unscheduled maintenance events.
• Maintain accurate records of all communications, actions taken, and follow-up requirements during operational events.
• Ensure all maintenance actions meet FAA and company requirements.

SKILLS AND QUALIFICATIONS:

• Airframe & Powerplant (A&P) Certificate or equivalent aviation maintenance background.
• Minimum 3 years' experience in aircraft maintenance, technical operations, or MCC environment.
• Strong understanding of MEL/CDL procedures, troubleshooting processes, and aircraft systems.
• Knowledge of chronic/repetitive defect tracking and engineering request processes.
• Excellent communication skills for coordination with crews, vendors, and internal departments.
• Ability to work under pressure in a high-paced operational environment.
• Proficiency in maintenance tracking systems (e.g., TRAX, AMOS, or similar) and MS Office Suite.

PREFERRED QUALIFICATIONS

• Previous experience in an MCC role for Part 121 or Part 135 operations.

• Experience with Airbus aircraft types.
• Familiarity with FAA regulations and reporting requirements.
• Multilingual communication skills (Spanish, French, etc.).

WORK CONDITIONS AND SPECIAL REQUIREMENTS

• Must be able to work rotating shifts, including nights, weekends, and holidays.
• Occasional travel may be required to support operations.
• Ability to remain on headset or phone for extended periods during operational events.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move up to 70 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.

Global Crossing Airlines provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Our client is seeking an experienced and results-oriented Technical Support Manager to lead their customer support operations in Miami, Florida, US . This role is responsible for managing a team of technical support specialists, ensuring the timely and effective resolution of customer technical issues, and driving continuous improvement in support processes. The Technical Support Manager will play a key role in maintaining high levels of customer satisfaction, developing support documentation, and collaborating with product development teams to provide feedback on customer needs. The ideal candidate will possess strong leadership skills, a deep understanding of technical support best practices, and excellent communication abilities.

Responsibilities:

• Manage, train, and mentor a team of technical support specialists, setting clear performance expectations and providing regular feedback.
• Oversee the daily operations of the technical support department, ensuring adherence to service level agreements (SLAs).
• Develop and implement strategies to improve customer satisfaction and reduce response and resolution times.
• Handle escalated customer issues, providing expert guidance and ensuring timely resolution.
• Create and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
• Collaborate with engineering and product management teams to relay customer feedback and identify product improvements.
• Monitor support metrics and analyze trends to identify areas for process optimization.
• Ensure the effective use of support tools and systems, including ticketing systems and CRM.
• Develop and deliver training programs for new support staff and for existing staff on new product features.
• Contribute to the development of support policies and procedures.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support, with at least 2 years in a supervisory or management role.
• Proven experience managing a team of technical support professionals.
• Strong understanding of IT systems, hardware, software, and networking principles.
• Excellent troubleshooting and problem-solving skills.
• Demonstrated ability to develop and implement effective support processes.
• Exceptional communication, interpersonal, and customer service skills.
• Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is essential.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Experience in SaaS or software support environments is highly desirable.

This is an exciting opportunity to lead a critical customer-facing function within a growing technology company. We offer a competitive salary, comprehensive benefits package, and opportunities for professional development.

Overview

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

This position will be based on-site at our North Lauderdale, Florida location.

Responsibilities

Your Responsibilities

As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.

• Provide front line, first level, technical assistance for consumers
• Supporting Client specific high speed internet services delivering an exceptional customer experience
• Resolve technical problems, within a fast paced, customer facing environment
• Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.
• Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.
• Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.
• Demonstrate advanced product knowledge and he ability to solve customer issues.
• Resolve customer issues on the first call as frequently as possible.
• Open and manage trouble ticket system for user issues, Data Network, OS issues.
• Be patient, courteous and friendly with customers at all times.
• Demonstrate a positive attitude.
• Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
• Adhere to all work schedule assignments.
• Abide by and support management directives and adhere to all TP policies.

Qualifications

We're looking for fearless people - people who are inspired to deliver only the best in all that we do.

Qualifications:

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Key Competencies:

• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Communication: Outstanding communication, listening, and analytical skills.
• Organizational Skills: Strong organizational and problem-solving skills.
• Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
• Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
• Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

EOE/Disability/Vets

**Category :** **Technical Support**
**About TP**
**TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.**
**With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.**
**Benefits of working with TP include:**
+ **Paid Training**
+ **Competitive Wages**
+ **Full Benefits (Medical, Dental, Vision, 401k and more)**
+ **Paid Time Off**
+ **Employee wellness and engagement programs**
**TP and You**
**Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen** **.**
**As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.**
**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!**
**This position will be based on-site at our North Lauderdale, Florida location.**
**Your Responsibilities**
**As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.**
+ **Provide front line, first level, technical assistance for consumers**
+ **Supporting Client specific high speed internet services delivering an exceptional customer experience**
+ **Resolve technical problems, within a fast paced, customer facing environment**
+ **Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.**
+ **Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.**
+ **Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.**
+ **Demonstrate advanced product knowledge and he ability to solve customer issues.**
+ **Resolve customer issues on the first call as frequently as possible.**
+ **Open and manage trouble ticket system for user issues, Data Network, OS issues.**
+ **Be patient, courteous and friendly with customers at all times.**
+ **Demonstrate a positive attitude.**
+ **Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.**
+ **Adhere to all work schedule assignments.**
+ **Abide by and support management directives and adhere to all TP policies.**
**We're looking for fearless people - people who are inspired to deliver only the best in all that we do.**
**Qualifications:**
+ **High School Diploma or equivalent.**
+ **Minimum of 6 months of customer service experience.**
+ **Must be 18 years of age or older.**
+ **Ability to type at least 25 words per minute.**
+ **Comfortable with desktop computer systems and have general knowledge of Windows-based systems.**
+ **Customer service and/or sales experience preferred.**
+ **College degree preferred but not required.**
**Key Competencies:**
+ **Process Excellence:** **Demonstrate commitment to following established procedures and be customer service driven.**
+ **Collaboration:** **Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.**
+ **Communication:** **Outstanding communication, listening, and analytical skills.**
+ **Organizational Skills:** **Strong organizational and problem-solving skills.**
+ **Emotional Intelligence:** **Ability to prioritize tasks and work well under pressure while remaining focused.**
+ **Open-Mindedness:** **Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.**
+ **Critical Thinking:** **Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.**
+ **Solution-Oriented:** **Proactive approach to problem-solving with a focus on creating a positive customer experience.**
**Be Part of Our TP Family**
**It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.**
**EOE/Disability/Vets**

Our client is looking for a dedicated and experienced Remote Technical Support Lead to manage their customer service operations. This is a fully remote position, allowing you to work from anywhere within the US. You will be responsible for leading a team of technical support specialists, ensuring the highest level of customer satisfaction through efficient and effective issue resolution. Key duties include overseeing daily support operations, developing and implementing support policies and procedures, and monitoring support metrics to identify areas for improvement. You will also handle escalated customer issues, provide advanced troubleshooting assistance, and train support staff on new products and troubleshooting techniques. The ideal candidate will have a strong background in IT support, with proven experience in a leadership or supervisory role. Excellent communication skills, both written and verbal, are paramount, as you will be interacting with customers and team members via various remote channels. A deep understanding of common software and hardware issues, network troubleshooting, and customer relationship management (CRM) systems is required. Experience with ticketing systems (e.g., Zendesk, Jira Service Management) and remote support tools is essential. You should be adept at problem-solving, analytical thinking, and de-escalating challenging customer situations. A passion for providing exceptional customer service and a commitment to continuous improvement will set you apart. This role offers a fantastic opportunity to shape the remote support experience for our client's valued customers, fostering loyalty and trust through outstanding service.

Our client is looking for a dedicated and experienced Senior Technical Support Specialist to join their dynamic customer service team in Miami, Florida, US . In this role, you will be the primary point of contact for advanced technical issues, providing exceptional support to our diverse customer base. You will leverage your deep technical knowledge to troubleshoot complex problems, guide users through solutions, and contribute to the continuous improvement of our support processes and knowledge base.

Key Responsibilities:

• Provide advanced technical support and troubleshooting for a wide range of hardware, software, and network issues via phone, email, and chat.
• Diagnose and resolve complex customer problems, escalating critical issues to appropriate teams when necessary.
• Document all customer interactions, troubleshooting steps, and resolutions accurately in the CRM system.
• Develop and maintain comprehensive technical documentation, FAQs, and knowledge base articles.
• Train and mentor junior support staff, sharing expertise and best practices.
• Identify recurring technical issues and collaborate with engineering and product teams to implement long-term solutions.
• Contribute to the enhancement of support tools and processes to improve efficiency and customer satisfaction.
• Manage customer expectations and ensure timely resolution of support requests.
• Participate in product testing and provide feedback to improve usability and reliability.
• Stay up-to-date with product updates and industry trends to provide the most accurate support.

Qualifications:

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Minimum of 4 years of experience in technical support or a similar customer-facing IT role.
• Proven expertise in troubleshooting operating systems (Windows, macOS, Linux), network protocols, and common software applications.
• Strong understanding of hardware components and their interrelationships.
• Excellent communication, interpersonal, and active listening skills.
• Ability to explain technical concepts clearly to non-technical users.
• Proficiency in using helpdesk ticketing systems and remote support tools.
• Problem-solving aptitude and ability to work under pressure.
• Customer-centric mindset with a commitment to providing outstanding service.
• Experience in scripting or basic programming is a plus.

If you are passionate about technology and helping others, and you thrive in a challenging support environment, we encourage you to apply for this exciting role in sunny Miami, Florida, US .

Our client is seeking a highly motivated and experienced Lead Technical Support Specialist to join their customer service team in Miami, Florida, US . This role is instrumental in providing top-tier technical assistance to a diverse user base, ensuring prompt resolution of issues and maintaining high levels of customer satisfaction. The Lead Technical Support Specialist will be responsible for troubleshooting hardware, software, and network problems, guiding users through step-by-step solutions, and escalating complex issues to appropriate internal teams. A key aspect of this role involves leading and mentoring a team of support specialists, overseeing their performance, and contributing to training and development programs. You will also be involved in developing and maintaining knowledge base articles, FAQs, and support documentation to empower users and reduce recurring issues. The ideal candidate will possess exceptional communication skills, a patient demeanor, and a profound understanding of common IT challenges. This position operates on a hybrid model, allowing for both in-office collaboration and remote flexibility. You will work closely with the IT department to identify trends in support requests, recommend system improvements, and contribute to the overall enhancement of user experience. Responsibilities include managing support queues, prioritizing tasks, and ensuring all service level agreements (SLAs) are met or exceeded. The ability to diagnose and resolve issues across various operating systems and applications is crucial. Our client values candidates who are proactive, problem-solvers, and possess a strong commitment to customer advocacy. This is an excellent opportunity to take on a leadership role within a growing company, making a tangible impact on customer satisfaction and internal IT efficiency.
Responsibilities:

• Provide advanced technical support for hardware, software, and network issues.
• Diagnose and resolve complex technical problems for end-users.
• Lead and mentor a team of technical support specialists.
• Develop and maintain the technical support knowledge base and documentation.
• Manage support queues and prioritize incoming requests to meet SLAs.
• Escalate unresolved issues to higher-level support or engineering teams.
• Identify recurring technical issues and recommend systemic solutions.
• Assist in the onboarding and training of new support staff.
• Contribute to the continuous improvement of support processes and tools.
• Ensure exceptional customer service and user satisfaction.

Qualifications:

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 4 years of experience in technical support.
• Proven experience in a lead or supervisory role within a support team.
• Strong knowledge of operating systems (Windows, macOS), hardware, and networking.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Outstanding communication and customer service skills.
• Ability to effectively train and mentor team members.

Our client is looking for a dedicated Technical Support Specialist II to enhance their customer service operations in Miami, Florida, US . This role is vital for providing exceptional technical assistance to clients, resolving complex issues, and ensuring a high level of customer satisfaction. The ideal candidate will have a proven track record in troubleshooting hardware and software problems, managing client inquiries efficiently, and escalating critical issues when necessary. Responsibilities include responding to support tickets via phone, email, and chat; diagnosing and resolving technical hardware and software issues; guiding clients through problem-solving processes; installing, configuring, and updating software and hardware; maintaining accurate records of customer interactions and resolutions; identifying and reporting trends in customer issues; and contributing to the development of support documentation and knowledge base articles. You will also collaborate with other departments, such as engineering and product development, to provide feedback on product issues and usability. The role requires a strong understanding of operating systems (Windows, macOS, Linux), common business applications, and network protocols. Excellent communication skills, both written and verbal, are essential, as is the ability to explain technical concepts in a clear and concise manner to non-technical users. The ability to work effectively under pressure, prioritize tasks, and manage multiple client requests simultaneously is crucial. This is an excellent opportunity for a motivated individual to grow within a supportive and innovative team in the vibrant city of Miami, Florida, US . The company is committed to fostering a positive work environment and offers opportunities for professional development. A Bachelor's degree in Information Technology, Computer Science, or a related field, along with 3-5 years of experience in technical support or a similar customer-facing role, is required. Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus. Join our client and become an integral part of their commitment to outstanding customer support in Miami, Florida, US .

Our client is looking for a dedicated and technically proficient Tier 2 Technical Support Specialist to join their growing customer support team. This role is based in the vibrant city of Miami, Florida, US . You will be responsible for resolving complex technical issues, providing advanced troubleshooting, and ensuring a high level of customer satisfaction for their software products. The ideal candidate has a strong background in IT support, excellent problem-solving skills, and the ability to explain technical concepts clearly to non-technical users. Responsibilities include investigating and diagnosing escalated support tickets, collaborating with engineering teams to identify root causes of issues, developing and maintaining knowledge base articles, and contributing to the improvement of support processes. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience, is preferred. At least 3-5 years of experience in technical support, with a focus on Tier 2 or higher, is essential. Proficiency in operating systems (Windows, macOS, Linux), common networking protocols, and experience with ticketing systems (e.g., Zendesk, ServiceNow) are required. Excellent communication, interpersonal, and time management skills are crucial for success. This position offers a hybrid work arrangement, allowing for a mix of remote work and in-office collaboration.