What Jobs are available for IT Specialists in Fort Lauderdale?
Showing 68 IT Specialists jobs in Fort Lauderdale
Advanced Technical Support Engineer
Fort Lauderdale, Florida
Vets Hired
Posted 3 days ago
Job Viewed
Job Description
Advanced Technical Support Engineer
Description
Advanced Technical Support Engineers are responsible for delivering exceptional customer experiences by providing solutions to service incidents across a wide product portfolio. They manage incidents from identification through resolution, utilizing technical, critical thinking, and communication skills to restore services, build customer relationships, and identify process improvements. Success in this role requires a strong customer-focused attitude, a broad understanding of internet-based services and technologies, and excellent troubleshooting skills.
Responsibilities:
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Provide exceptional technical support to customers by addressing queries and troubleshooting issues promptly.
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Troubleshoot incidents and escalate to higher levels as needed.
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Monitor production network environments using monitoring tools to ensure availability.
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Coordinate on-site dispatch of telecommunications technicians for service repairs.
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Respond to automated alerts using diagnostic tools to determine severity and criticality of problems.
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Proactively detect faults and conditions, diagnose causes, and resolve expeditiously.
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Escalate issues and problems according to established procedures.
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Perform regular system health checks.
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Apply knowledge of networking, systems, and applications to identify and resolve problems effectively.
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Collaborate with engineers to resolve production problems.
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Maintain detailed trouble ticket notes on incidents and problems.
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Write or revise system documentation and procedures when required.
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Travel up to 10% for training or other functions.
Minimum Qualifications:
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Strong communication skills in both written and verbal forms, including the ability to engage with customers, peers, and executive management.
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Minimum 4 years of experience in a Help Desk or high-volume call center (preferred).
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Minimum 4 years of experience in IT operations with knowledge of tools, methods, and techniques.
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At least 4 years of progressively responsible work experience in network and/or server monitoring.
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Experience in monitoring theory and implementation.
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Knowledge of current internet network hardware and software technologies.
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Experience and knowledge of wireless standards (802.11n/ac/ax) and RF fundamentals.
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Bachelors degree or equivalent (additional experience or training may substitute).
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Experience with LAN/WAN technologies including DNS, DHCP, TCP/IP, VPN, wireless, and fiber.
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Strong proficiency in Microsoft Office (Excel, Word).
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Experience troubleshooting large-scale networks.
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Strong knowledge of LAN/WAN and network protocols.
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Ability to participate professionally in video conferences (quiet environment, adequate internet).
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Flexibility to work varied schedules, including extended hours, travel, and overnight stays.
Preferred Qualifications:
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Experience with ticketing systems (e.g., Jira, ServiceNow).
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Knowledge of ITIL practices.
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0
Technical Support Specialist
33133 Miami, Florida
$60000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Technical Support Specialist to join their bustling Helpdesk team in Miami, Florida, US . This role is integral to providing exceptional technical assistance and ensuring a seamless user experience for our diverse client base. As a Technical Support Specialist, you will be the first point of contact for users experiencing technical issues, diagnosing problems, and providing timely and effective resolutions. Your responsibilities will include troubleshooting hardware, software, and network issues, guiding users through step-by-step solutions, and escalating complex problems to senior technical staff when necessary. You will maintain detailed records of customer interactions and resolutions in our ticketing system, contributing to our knowledge base. The ideal candidate possesses strong technical aptitude, excellent communication skills, and a genuine passion for helping others. You should be proficient in common operating systems (Windows, macOS), office productivity suites, and basic networking concepts. Experience with IT support ticketing systems and remote support tools is highly valued. You will work collaboratively with your team to share knowledge, improve support processes, and ensure customer satisfaction. This role requires patience, empathy, and the ability to explain technical information in an easy-to-understand manner. The ability to multitask and manage time effectively in a fast-paced environment is crucial. We are looking for individuals who are eager to learn, grow their technical expertise, and contribute to a positive and supportive team atmosphere.
Responsibilities:
Responsibilities:
- Provide first-level technical support to end-users via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Escalate complex technical problems to appropriate support teams.
- Document all support requests and resolutions accurately in the ticketing system.
- Install, configure, and maintain computer hardware and software.
- Assist users with account management and access issues.
- Create and update technical documentation and knowledge base articles.
- Provide training and guidance to users on IT systems and applications.
- Monitor system performance and troubleshoot issues proactively.
- Ensure timely and satisfactory resolution of all support tickets.
- High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
- 2+ years of experience in a technical support or helpdesk role.
- Proficiency in troubleshooting Windows and macOS environments.
- Familiarity with basic networking concepts (TCP/IP, DNS, DHCP).
- Experience with ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work effectively under pressure and manage multiple priorities.
- Customer-centric attitude with a passion for service excellence.
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1
Senior Technical Support Engineer
33122 Miami, Florida
$75000 Annually
WhatJobs Direct
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Senior Technical Support Engineer to join our team in Miami, Florida, US . This role is pivotal in providing advanced technical assistance, troubleshooting complex issues, and ensuring the seamless operation of our client's products and services. You will serve as a primary point of escalation for challenging technical problems, working directly with customers, engineering teams, and product management to diagnose, resolve, and document solutions. The ideal candidate will possess deep technical expertise in our product suite, exceptional problem-solving abilities, and outstanding communication skills. You will be responsible for maintaining high levels of customer satisfaction by delivering timely and effective support. This hybrid role requires you to spend a portion of your time in the office for collaborative troubleshooting, team meetings, and knowledge sharing, while also offering the flexibility of remote work. Responsibilities include analyzing support trends to identify recurring issues, contributing to the development of knowledge base articles and training materials, mentoring junior support staff, and participating in product testing and feedback cycles. You will also manage customer escalations, ensuring clear communication and prompt resolution. A strong understanding of system administration, networking, and relevant software applications is essential. Your ability to translate technical jargon into understandable explanations for diverse user levels is crucial. This is an excellent opportunity to leverage your technical acumen and customer service skills to make a significant impact.
Responsibilities:
Responsibilities:
- Provide advanced technical support and troubleshooting for complex customer issues.
- Diagnose and resolve software, hardware, and network-related problems.
- Serve as an escalation point for technical support inquiries.
- Collaborate with engineering and product teams to identify and fix bugs.
- Develop and maintain comprehensive technical documentation and knowledge base articles.
- Mentor and train junior technical support staff.
- Monitor system performance and identify potential issues proactively.
- Communicate technical solutions effectively to customers and internal teams.
- Participate in product testing and provide feedback for product improvement.
- Ensure high levels of customer satisfaction through timely and effective support.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in technical support or a related IT role.
- Proven expertise in troubleshooting complex technical issues across various platforms.
- Strong knowledge of operating systems, networking protocols, and databases.
- Experience with ticketing systems and remote support tools.
- Excellent analytical and problem-solving skills.
- Outstanding verbal and written communication skills.
- Ability to work effectively in a hybrid team environment.
- Customer-focused mindset with a passion for service excellence.
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2
Senior Technical Support Specialist
33101 Miami, Florida
$60000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client is seeking a highly experienced Senior Technical Support Specialist to join their dedicated customer service team. This role offers a hybrid work arrangement, combining the benefits of remote flexibility with in-person collaboration. You will be the primary point of contact for customers requiring advanced technical assistance, diagnosing and resolving complex software and hardware issues across a wide range of products. Responsibilities include providing exceptional customer service through phone, email, and chat support, meticulously documenting customer interactions and troubleshooting steps, escalating issues to higher support tiers when necessary, and contributing to the knowledge base by creating and updating support articles. You will also identify recurring customer issues and provide feedback to product development teams to drive improvements. The ideal candidate possesses a strong technical aptitude, excellent problem-solving skills, and a patient, customer-centric approach. Proven experience in technical support, particularly with enterprise-level software or complex hardware systems, is required. A deep understanding of operating systems (Windows, macOS, Linux), networking concepts, and common troubleshooting methodologies is essential. You should be comfortable working in a fast-paced environment and managing multiple customer requests simultaneously. This role also involves mentoring junior support staff and participating in training sessions. We are looking for a proactive individual who is passionate about helping customers and is committed to delivering high-quality technical support. This position is based in Miami, Florida, US , and requires a hybrid work schedule, balancing remote work with office presence.
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3
Remote Technical Support Engineer
33101 Miami, Florida
$70000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client is seeking a skilled and customer-focused Remote Technical Support Engineer to join their dedicated support team, operating entirely remotely. In this role, you will be the primary technical point of contact for clients, providing advanced troubleshooting and solutions for complex software and hardware issues. The ideal candidate possesses a strong understanding of IT systems, networking, and the client's specific product suite. You will be responsible for diagnosing technical problems, guiding users through step-by-step solutions, and escalating issues when necessary, all while maintaining a high level of professionalism and customer satisfaction. This fully remote position requires excellent communication skills, the ability to work independently, and a proactive approach to problem-solving. You will document all support interactions and contribute to the knowledge base to improve overall support efficiency. This is a fantastic opportunity to leverage your technical expertise in a flexible, work-from-home environment. We are committed to providing our remote team members with the resources and support they need to succeed. You will be an integral part of a team that values collaboration and continuous improvement. Your dedication to resolving technical challenges will be key to maintaining our client's reputation for excellent customer service.
Responsibilities:
Qualifications:
Responsibilities:
- Provide advanced technical support to customers via phone, email, and remote desktop tools.
- Diagnose and resolve complex hardware and software issues.
- Guide users through troubleshooting steps and product usage.
- Escalate unresolved issues to Tier 2/3 support or engineering teams.
- Document all support tickets, resolutions, and customer interactions accurately.
- Contribute to the development and maintenance of the technical knowledge base.
- Identify trends in customer issues and provide feedback for product improvement.
- Ensure timely and effective resolution of customer support requests.
- Maintain a high level of customer satisfaction through professional and empathetic service.
- Stay current with product updates and technical advancements.
- Collaborate with other support team members and departments.
Qualifications:
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- 3+ years of experience in technical support or a similar IT role.
- Strong understanding of operating systems (Windows, macOS, Linux), networking protocols (TCP/IP), and common hardware.
- Experience with troubleshooting methodologies and remote support tools.
- Excellent problem-solving, analytical, and diagnostic skills.
- Exceptional verbal and written communication skills.
- Ability to explain technical concepts clearly to non-technical users.
- Proficiency with ticketing systems and CRM software.
- Self-motivated with the ability to work independently in a remote setting.
- Customer-centric attitude and a passion for helping others.
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4
Senior Technical Support Engineer
33101 Miami, Florida
$65000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is seeking a highly skilled Senior Technical Support Engineer to join their dedicated team in Miami, Florida, US . This crucial role involves providing advanced technical assistance to customers, resolving complex software issues, and contributing to the improvement of support processes and documentation. The ideal candidate will possess exceptional troubleshooting skills, a deep understanding of software systems, and a strong commitment to customer satisfaction. Responsibilities include diagnosing and resolving high-level technical problems via phone, email, and remote access tools, escalating unresolved issues to development teams with detailed documentation, creating and maintaining comprehensive knowledge base articles and support guides, and training junior support staff. You will also be involved in identifying trends in customer issues and providing feedback to product management and development teams for product enhancement. A thorough understanding of enterprise software, operating systems (Windows, macOS, Linux), and common networking protocols is essential. Experience with CRM or ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is required. We are looking for a proactive, analytical problem-solver with excellent communication and customer service skills, who thrives in a fast-paced environment. A Bachelor's degree in Computer Science, Information Technology, or a related field, coupled with at least 5 years of experience in technical support or a similar role, is necessary. If you are passionate about technology and dedicated to delivering outstanding customer experiences, this opportunity in Miami, Florida, US , is an excellent career move.
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5
Senior Technical Support Specialist
33101 Miami, Florida
$75000 Annually
WhatJobs Direct
Posted today
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Job Description
Our client is seeking a highly skilled and dedicated Senior Technical Support Specialist to join their growing team in **Miami, Florida, US**. This role is crucial in providing exceptional technical assistance and problem resolution for a diverse range of client issues. The Senior Technical Support Specialist will act as a point of escalation for complex technical challenges, mentor junior support staff, and contribute to the continuous improvement of support processes and knowledge base. Responsibilities include:
The ideal candidate will possess an Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 5 years of experience in a technical support role, with demonstrated experience in troubleshooting complex IT environments, is required. Strong knowledge of operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, DHCP), and common software applications is essential. Experience with CRM software and ticketing systems (e.g., Zendesk, ServiceNow) is highly desirable. Excellent analytical, problem-solving, and communication skills are a must. The ability to explain technical concepts clearly to non-technical users is crucial. This is an excellent opportunity to make a significant impact within a forward-thinking organization based in **Miami, Florida, US**.
- Providing advanced technical support to end-users via phone, email, and chat, diagnosing and resolving hardware, software, and network issues.
- Acting as a subject matter expert for escalated technical problems, conducting in-depth troubleshooting and analysis.
- Developing and documenting solutions, workarounds, and technical guides for the knowledge base.
- Mentoring and training junior technical support staff, sharing best practices and technical expertise.
- Identifying recurring issues and collaborating with development and QA teams to implement long-term solutions.
- Managing and prioritizing support tickets, ensuring timely and satisfactory resolution for all customers.
- Maintaining accurate and detailed records of customer interactions and technical issues.
- Participating in the testing and deployment of new software and hardware releases.
- Contributing to the development and refinement of support policies and procedures.
- Analyzing support metrics to identify trends and areas for improvement.
- Proactively identifying opportunities to enhance the customer support experience.
The ideal candidate will possess an Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 5 years of experience in a technical support role, with demonstrated experience in troubleshooting complex IT environments, is required. Strong knowledge of operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, DHCP), and common software applications is essential. Experience with CRM software and ticketing systems (e.g., Zendesk, ServiceNow) is highly desirable. Excellent analytical, problem-solving, and communication skills are a must. The ability to explain technical concepts clearly to non-technical users is crucial. This is an excellent opportunity to make a significant impact within a forward-thinking organization based in **Miami, Florida, US**.
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6
Senior Technical Support Engineer
33101 Miami, Florida
$90000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client is seeking a highly skilled Senior Technical Support Engineer to join their team in Miami, Florida, US . This hybrid role is crucial for providing advanced technical assistance to our diverse customer base, resolving complex issues, and contributing to the continuous improvement of our support processes and product offerings. You will be a primary point of contact for escalated technical challenges, leveraging your in-depth product knowledge and troubleshooting expertise to ensure customer satisfaction and retention. The ideal candidate will have a strong background in technical support, excellent communication skills, and a passion for problem-solving.
Key Responsibilities:
Qualifications:
This role offers a competitive salary, performance bonuses, and a comprehensive benefits package, along with the flexibility of a hybrid work arrangement.
Key Responsibilities:
- Provide expert-level technical support and troubleshooting for our product suite via phone, email, and chat.
- Diagnose and resolve complex technical issues, escalating to engineering teams when necessary, and ensuring timely resolution.
- Develop and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.
- Analyze support trends and provide feedback to product development and engineering teams for product improvements.
- Train and mentor junior support engineers, sharing expertise and best practices.
- Proactively identify opportunities to improve customer experience and support efficiency.
- Participate in on-call rotation to provide 24/7 support coverage as needed.
- Collaborate with sales and account management teams to ensure customer success.
- Contribute to the development and refinement of support tools and processes.
- Stay current with product updates, industry trends, and emerging technologies.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- Minimum of 5-7 years of experience in technical support, helpdesk operations, or a similar customer-facing IT role.
- Proven expertise in troubleshooting complex hardware and software issues.
- Strong understanding of operating systems (Windows, macOS, Linux), networking concepts (TCP/IP, DNS, DHCP), and common software applications.
- Excellent analytical and problem-solving skills, with a methodical approach to issue resolution.
- Exceptional written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Ability to work independently and as part of a team in a fast-paced environment.
- Customer-focused mindset with a commitment to delivering high-quality support.
- Experience in a specific relevant industry (e.g., SaaS, cybersecurity, hardware) is a plus.
This role offers a competitive salary, performance bonuses, and a comprehensive benefits package, along with the flexibility of a hybrid work arrangement.
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7
Technical Support Specialist - Software
33130 Miami, Florida
$60000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Technical Support Specialist to join their expanding software support team. This role is vital in ensuring our users receive timely and effective assistance with our suite of innovative software products. You will be responsible for diagnosing and resolving complex technical issues, providing guidance on product functionality, and escalating issues when necessary. The ideal candidate possesses a deep understanding of software applications, excellent troubleshooting skills, and a passion for delivering exceptional customer service. This role requires strong analytical abilities to identify root causes of technical problems and implement efficient solutions. You will be interacting with users through various channels, including phone, email, and chat, requiring outstanding written and verbal communication skills. A proactive approach to problem-solving and the ability to manage multiple support requests simultaneously are key. This is a fully remote position, offering flexibility and the opportunity to work from anywhere. You will play a crucial role in customer satisfaction and retention by providing expert support and valuable feedback to our product development teams. Your responsibilities will include:
A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred, or equivalent practical experience. A minimum of 2 years of experience in technical support, preferably for software products, is required. Proficiency with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is essential. Strong understanding of operating systems (Windows, macOS) and common software applications is necessary. Excellent problem-solving, analytical, and diagnostic skills are a must. Exceptional verbal and written communication skills are paramount. The ability to explain technical concepts clearly to non-technical users is critical. This role is fully remote, allowing you to work from your home office within the **Miami, Florida, US** area or remotely elsewhere. If you are a dedicated technical support professional passionate about software and customer success, we encourage you to apply.
- Providing comprehensive technical support for our software products.
- Troubleshooting and diagnosing software issues, including bugs, performance problems, and user errors.
- Guiding users through product features, functionalities, and best practices.
- Documenting customer issues and resolutions in our ticketing system.
- Escalating complex or unresolved issues to senior support staff or engineering teams.
- Contributing to the creation and maintenance of our knowledge base and FAQ sections.
- Identifying recurring issues and providing feedback for product improvement.
- Managing customer inquiries and ensuring timely follow-up.
- Maintaining a high level of customer satisfaction through professional and efficient service.
- Staying up-to-date with product updates and new releases.
A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred, or equivalent practical experience. A minimum of 2 years of experience in technical support, preferably for software products, is required. Proficiency with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is essential. Strong understanding of operating systems (Windows, macOS) and common software applications is necessary. Excellent problem-solving, analytical, and diagnostic skills are a must. Exceptional verbal and written communication skills are paramount. The ability to explain technical concepts clearly to non-technical users is critical. This role is fully remote, allowing you to work from your home office within the **Miami, Florida, US** area or remotely elsewhere. If you are a dedicated technical support professional passionate about software and customer success, we encourage you to apply.
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8
Senior Technical Support Specialist
33130 Miami, Florida
$70000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Senior Technical Support Specialist to join their growing IT support team in **Miami, Florida, US**. This role involves providing advanced technical assistance to end-users, troubleshooting complex hardware and software issues, and contributing to the improvement of IT support processes. The ideal candidate possesses a deep understanding of various operating systems, network protocols, and common business applications, along with exceptional problem-solving and communication skills. You will be responsible for diagnosing and resolving escalated technical issues, documenting solutions, and mentoring junior support staff. This is a demanding role for an individual passionate about delivering excellent customer service and ensuring seamless IT operations. Responsibilities include:
- Providing Tier 2 and Tier 3 technical support to end-users via phone, email, and remote desktop tools.
- Diagnosing and resolving complex hardware, software, and network-related issues.
- Troubleshooting and supporting desktop operating systems (Windows, macOS) and business applications (e.g., Microsoft Office Suite, CRM, ERP).
- Managing user accounts, permissions, and access controls.
- Installing, configuring, and upgrading hardware and software.
- Documenting all support requests, troubleshooting steps, and resolutions in the ticketing system.
- Creating and maintaining technical knowledge base articles and user guides.
- Escalating unresolved issues to appropriate IT teams or vendors.
- Mentoring and providing guidance to junior technical support staff.
- Participating in IT projects, such as system upgrades and deployments.
- Identifying recurring technical problems and recommending proactive solutions or process improvements.
- Ensuring adherence to IT security policies and procedures.
- Providing excellent customer service and maintaining a high level of user satisfaction.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
- Minimum of 5 years of experience in a technical support or helpdesk role, with at least 2 years in a senior capacity.
- In-depth knowledge of Windows and macOS operating systems.
- Strong understanding of networking concepts (TCP/IP, DNS, DHCP).
- Experience with Active Directory and Office 365 administration.
- Proficiency in troubleshooting hardware and software issues.
- Experience with remote support tools and ticketing systems (e.g., ServiceNow, Zendesk).
- Excellent problem-solving, analytical, and diagnostic skills.
- Exceptional communication, interpersonal, and customer service skills.
- Ability to explain technical concepts clearly to non-technical users.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified are a plus.
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