94 IT Specialists jobs in Glenolden

Description

As a member of the Information Services Department, the Technical Support Analyst is responsible for providing outstanding phone and e-mail support as a first point of contact for users calling about computer questions, issues, and requests. This individual communicates courteously and effectively to all attorneys and staff to ensure high-level customer service standards are met. Please note that the required work schedule for this position is 11:00 am-8:00 pm Eastern Time (8:00 am-5:00 pm Pacific Time).

ESSENTIAL FUNCTIONS:

• Provides outstanding phone and e-mail support as a first point of contact with the IS HelpDesk for all Fox Rothschild computer users.

• Documents all pertinent end-user identification information and nature of problem or issues in Service Now system.

• Access knowledge bases and resources on the Internet to aid in problem resolution.

• Assists as a member of the team for the development and maintenance of the service desk application (Service Now), with team members to keep up to date with knowledge about the use of defined tools, templates and standards.

• Develops help sheets and frequently asked questions lists for Solutions knowledge base.

ADDITIONAL FUNCTIONS:

• Perform other duties, as assigned.

QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES):

Education:

• Associate's degree in related field or an equivalent combination of experience and education is required.

Experience:

• Minimum of two years of related experience in a technical phone support center/helpdesk environment; law firm experience preferred.

• Application support experience with Office 365 products with an emphasis on Word and Excel.

• Experience with DMS/FileSite a plus.

Knowledge, Skills, & Abilities:

• Working knowledge of network and local PC diagnostic utility tools.

• Exceptional written and oral communication skills.

• Ability to work in a fast-paced team environment.

• Exceptional customer service orientation.

• Flexibility of schedule, may need to cover other shifts, or occasional off-hour availability is required.

• Ability to absorb and retain information quickly.

• Ability to effectively prioritize and execute tasks in a high-pressure work environment.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL REQUIREMENTS

Medium Work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects 20 to 50 pounds frequently, and/or greater than negligible up to 10 pounds.

VISUAL ACUITY

Worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

COMPENSATION & BENEFITS

The salary ranges for this position apply to the respective listed locations. The salary range reflects a variety of factors that are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for a position. Reasonable estimates of the current ranges for this position are:

• Las Vegas: $60,000 to $5,000

• Atlantic City, Chicago, Denver, Minneapolis, Morristown, Princeton, Washington, D.C.: 68,900 to 75,000

• Los Angeles, New York, San Francisco, Seattle: 70,000 to 85,000

For information on Fox Rothschild's compensation and benefits visit: Compensation & Benefits (foxrothschild.com) (

DISCLAIMER

Fox Rothschild LLP is under no obligation to provide sponsorship for this position. Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.

The above is intended to describe the general content of and requirements for the performance of this job. It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities, or requirements the employee may be required to perform, and the employee may be required to perform additional duties. Additionally, management reserves the right to review and revise the job description at any time. Employment with the firm is at-will. Employees must be able to satisfactorily perform all of the essential functions of the position with or without a reasonable accommodation. If an accommodation request would cause an undue hardship or a safety concern, the individual may not be eligible for the position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights ( notice from the Department of Labor.

Description

As a member of the Information Services Department, the Technical Support Analyst is responsible for providing outstanding phone and e-mail support as a first point of contact for users calling about computer questions, issues, and requests. This individual communicates courteously and effectively to all attorneys and staff to ensure high-level customer service standards are met. Please note that the required work schedule for this position is 11:00 am-8:00 pm Eastern Time (8:00 am-5:00 pm Pacific Time).

ESSENTIAL FUNCTIONS:

• Provides outstanding phone and e-mail support as a first point of contact with the IS HelpDesk for all Fox Rothschild computer users.

• Documents all pertinent end-user identification information and nature of problem or issues in Service Now system.

• Access knowledge bases and resources on the Internet to aid in problem resolution.

• Assists as a member of the team for the development and maintenance of the service desk application (Service Now), with team members to keep up to date with knowledge about the use of defined tools, templates and standards.

• Develops help sheets and frequently asked questions lists for Solutions knowledge base.

ADDITIONAL FUNCTIONS:

• Perform other duties, as assigned.

QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES):

Education:

• Associate's degree in related field or an equivalent combination of experience and education is required.

Experience:

• Minimum of two years of related experience in a technical phone support center/helpdesk environment; law firm experience preferred.

• Application support experience with Office 365 products with an emphasis on Word and Excel.

• Experience with DMS/FileSite a plus.

Knowledge, Skills, & Abilities:

• Working knowledge of network and local PC diagnostic utility tools.

• Exceptional written and oral communication skills.

• Ability to work in a fast-paced team environment.

• Exceptional customer service orientation.

• Flexibility of schedule, may need to cover other shifts, or occasional off-hour availability is required.

• Ability to absorb and retain information quickly.

• Ability to effectively prioritize and execute tasks in a high-pressure work environment.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL REQUIREMENTS

Medium Work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects 20 to 50 pounds frequently, and/or greater than negligible up to 10 pounds.

VISUAL ACUITY

Worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

COMPENSATION & BENEFITS

The salary ranges for this position apply to the respective listed locations. The salary range reflects a variety of factors that are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for a position. Reasonable estimates of the current ranges for this position are:

• Las Vegas: $60,000 to $5,000

• Atlantic City, Chicago, Denver, Minneapolis, Morristown, Princeton, Washington, D.C.: 68,900 to 75,000

• Los Angeles, New York, San Francisco, Seattle: 70,000 to 85,000

For information on Fox Rothschild's compensation and benefits visit: Compensation & Benefits (foxrothschild.com) (

DISCLAIMER

Fox Rothschild LLP is under no obligation to provide sponsorship for this position. Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.

The above is intended to describe the general content of and requirements for the performance of this job. It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities, or requirements the employee may be required to perform, and the employee may be required to perform additional duties. Additionally, management reserves the right to review and revise the job description at any time. Employment with the firm is at-will. Employees must be able to satisfactorily perform all of the essential functions of the position with or without a reasonable accommodation. If an accommodation request would cause an undue hardship or a safety concern, the individual may not be eligible for the position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights ( notice from the Department of Labor.

Exempt Position

Key relationships: Reports to the director of technology infrastructure and planning, while working closely with the help desk support specialist, edtech team, facilities, faculty, staff and students.

William Penn Charter School is a Quaker, all gender, pre-K-12 independent, day school in the East Falls neighborhood of Philadelphia. Established in 1689 by William Penn and members of the Religious Society of Friends, Penn Charter is a community guided by Quaker testimonies and the central belief that there is "that of God" in every person. A school community that honors difference, Penn Charter seeks to be a place where diversity is understood, represented and valued. Our curriculum embraces a plurality of cultures and celebrates an array of voices, instilling in us a deeper understanding and empathy for individuals in this community and the world.

As our mission states, we value scholarship and inquiry. With excellence as our standard, we challenge students in a vigorous program of academics, arts and athletics. Through global connections, civic engagement and a focus on environmental sustainability, we inspire students to be thinkers, collaborators, innovators and leaders. We educate students to live lives that make a difference.

POSITION SUMMARY

The William Penn Charter School is seeking a skilled and enthusiastic Technical Support Specialist to join our technology team. In this role, you will provide technical support and assistance to faculty, staff and students. The Technical Support Specialist provides end-user support and troubleshooting on new and existing laptops, desktops and classroom technology. The Support Specialist role is aligned to the technology team's support structure including training, system documentation and systems testing and implementation.

Core responsibilities:

• Technical support and troubleshooting assistance for primarily Apple devices as well as Windows and classroom technology
• Utilize Jamf Pro, Apple Configurator, and iPad deployment techniques to manage the existing and growing inventory of MacOS and IOS devices
• Maintain accurate inventory of computers and ipads
• Install, configure, and maintain macOS operating systems and software applications in academic and administrative environments
• Assist with the setup and deployment of new Mac computers and devices
• Implement, support and maintain classroom technology setups and systems
• Determine the source and nature of computer malfunctions using diagnostic software. Provide repair to in-warranty and out of warranty Apple computers
• Conduct research, create documentation, and design solutions as necessary
• Stay informed about emerging technologies, trends, and best practices in K-12 education and educational technology
• Setup and install computers, monitors and peripherals; relocate existing equipment as necessary to support faculty, staff and administration
• Provide "Apple genius" level of service
• Provide training to faculty and staff in the proper use of macOS systems and applications
• Perform other duties as assigned by the director of technology infrastructure or their designee
• Provide support on weekends and holidays as needed
• There are also opportunities for student facing work such as teaching a computer science related course or supporting Robotics or STEAM related student clubs.

Required Knowledge and Skills:

• Bachelor's degree in Computer Science, Information Technology, or related field preferred. Equivalent experience in the area of technical support for macOS devices may be considered in lieu of a degree.
• Previous experience providing technical support for Macintosh computers and macOS is required. A minimum of 3 years of experience providing technical support for macOS devices in education or similar environments is preferred
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders
• A proactive and customer-focused approach to support, with a commitment to delivering outstanding service
• Ability to work independently and collaboratively in a fast-paced environment
• Strong knowledge of MacOS, Windows, ChromeOS and IOS required
• Experience working in a school environment a plus

Certification in one or more of the following is highly desired:

• Jamf Pro Training
• Apple Certified Support Professional (ACSP)
• Apple Certified Macintosh Technician (ACMT)
• Apple Certified Technical Coordinator (ACTC)
• Apple Certified System Administrator (ACSA)

Physical requirements and Work Environment :

• Frequently lift up to 50lbs
• Climb ladders
• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions

Salary and Benefits

William Penn Charter School offers a competitive salary and benefits package, which includes comprehensive healthcare coverage for employees and their eligible dependents, retirement contributions, and tuition remission. William Penn Charter School is also a Public Service Loan Forgiveness Program qualified employer.

We will review application materials immediately upon submission and interview candidates until the position has been filled.

William Penn Charter School provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Description

Temple University's Tyler School of Art and Architecture is searching for a Technical Support Specialist!

Become a part of the Temple family and you will have access to the following:
Full medical, dental, vision coverage
Paid time off
11 Paid Holidays
Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE
A generous retirement plan and so much more!

Salary Range: $41,250 - $55,000
A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant's education and experience, all relevant internal equity considerations, department budget, and funding source.

Position Summary
Tyler School of Art and Architecture, Temple University is seeking a full-time Technical Support Specialist to support the Digital Services Studio. Knowledge of all aspects of studio management is necessary. Management, organizational, and record-keeping skills are required. Under Information Technology Director supervision, the Technical Support Specialist will develop and implement digital services modifications and enhancements to assure the maximum level of improvements, benefits, and use acceptability. The Technical Support Specialist will be expected to work in coordination with the Curriculum Coordinators, Department Chairs, Program Heads, Information Technology Director, and faculty. All applicants must be willing and able to work with other disciplines and staff as needed. The successful candidate must be able to stay current with technology, tools, and techniques appropriate to the needs of the studio and learn new skills, as necessary. All interested applicants must provide evidence of competence in the areas listed below.

Required Education and Experience
* Bachelor's degree required.
* At least one (1) year of directly related experience required.
* An equivalent combination of education and experience may be considered.

Preferred Education and Experience
* Experience working in a Higher Education environment.
* Experience in training/mentoring students.
* Experience with technology used for art installations (particularly photography, video and audio equipment)
* Experience with large format printing with a focus on fine art projects.

Required Skills and Abilities
* Experience with various digital fabrication tools such as 3D printers, laser cutters, vinyl cutters, digital embroidery equipment, 3D scanners, vacuum former, heat press, poster scanners, and large format printing.
* Experience with Adobe Creative Suite (Photoshop, Illustrator, InDesign, After Effects, Premiere Pro), Rhino, and AutoCAD.
* Demonstrated ability in studio equipment and knowledge.
* General understanding of professional studio standards and how to perform basic studio maintenance.
* Demonstrated customer service skills, both in-person and over the phone, with the ability to interact effectively with a diverse group of students, faculty, and staff.
* Strong analytical and problem-solving skills.
* Excellent customer service, written and verbal communication skills.
* Strong interpersonal and organizational skills.
* General mechanical aptitude and ability to assess and solve problems.
* Proficient in Apple Mac OS and Windows OS.
* Microsoft Office Suite proficiency for administrative tasks and inventory tracking.

Preferred Skills and Abilities
* Familiarity with emerging tech and 3D printing.
* Knowledge of multimedia tools and audio and/or video tools.

Temple Universityis committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.

Compliance Statement:In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety. Go here to review:

You may request a copy of the report by calling Temple University's Campus Safety Services at .

Primary Location: Pennsylvania-Philadelphia-Main Campus-Tyler School Of Art and Architecture Job: Staff Schedule: Full-time Shift: Day Job Employee Status: Regular

Job Requirements

Company Overview

ConcertAI is at the forefront of revolutionizing healthcare with our cutting-edge AI and data solutions. Our mission is to accelerate insights, advance research, and improve patient outcomes in oncology and across life sciences. As a leader in real-world evidence (RWE) and data-driven technology, ConcertAI partners with top pharmaceutical companies, healthcare providers, and research institutions to enhance patient outcomes and streamline clinical research. By leveraging evidence-generation and artificial intelligence, we deliver unparalleled insights into treatment effectiveness, patient care, and disease progression to advance precision medicine and medical innovation.

Within the ConcertAI ecosystem, TeraRecon is a leading innovator in advanced visualization, artificial intelligence (AI), and image analysis solutions for healthcare. With a focus on improving clinical workflows and enhancing diagnostic precision, TeraRecon offers scalable platforms like Intuition and Eureka AI to integrate imaging, data, and AI-driven insights seamlessly. Additionally, CancerLinQ, an oncology-focused platform developed by ASCO and now part of ConcertAI, supports cancer centers and practices in improving care quality and discovery.

Joining ConcertAI means becoming part of a visionary team dedicated to transforming the healthcare landscape. You'll have the opportunity to work on innovative projects that directly impact patient lives, collaborate with some of the brightest minds in the industry, and be at the cutting edge of technological advancements in healthcare. ConcertAI offers a dynamic and inclusive work environment, competitive benefits, and ample opportunities for personal and professional growth. If you're passionate about making a difference in healthcare and excited by the prospect of working with advanced AI and data solutions, ConcertAI is the perfect place for you to thrive and make a lasting impact.

Role Summary

This role is an important member of Customer Support team. We are seeking a Technical Support Specialist with an understanding of Healthcare IT systems and basic computer hardware software knowledge.

Responsibilities

• Troubleshoot hardware/software technical issues on physical / VM's with Windows OS
• Analyze and resolve complex issues associated with TeraRecon products running on Windows Workstations and Windows Server Operating Systems.
• Test and Investigate problems related to real-time volume rendering hardware engines
• Assist with deploying Terarecon solutions on Cloud - Knowledge on AWS
• Manage and Monitor Terarecon software deployed on Cloud
• Maintain a complete description of the issues and remedial actions taken for resolution as per the customer issue management system
• Escalate unresolved/high priority customer product issues in timely manner to higher tier of support for analysis and further action.
• Generate a report and follow-up with engineering team on issues identified as bugs or feature requests on the software
• Design, configure and optimize data workflows for the company products deployed at customer sites
• Maintain a complete description of the issues and remedial actions taken for resolution as per the customer issue management system
• Implement best practices and process improvements while diagnosing issues and determine appropriate follow-up action
• Work off standard business hours as required to accommodate specific business needs
• Participate in the on-call rotation schedule
• Occasional travel may be required to support specific projects or company initiatives

Requirements

• Bachelor's Degree required, MCSE or Biomedical Engineering (MS) preferred
• AWS / Azure certifications preferred
• Proficiency in DICOM (digital imaging and communications in medicine), which involves knowledge about DICOM standard is preferred
• Networking: Use of networking commands/tools in troubleshooting issues related to data transfer across a network
• Medical Skills: Knowledge about human anatomy and medical imaging; knowledge of advanced post processing tools for CT and MR
• Strong analytical and problem-solving skills
• Exemplary customer service skills
• Databases: Experience with database administration, including MSSQL, Postgres
• Knowledge about software deployments on Cloud

Learn More About ConcertAI

Our team at ConcertAI is dedicated to transforming healthcare decision-making through the application of RWE and AI to improve patient outcomes. We work in a fast-paced, dynamic, high-performing culture where diversity, collaboration, and innovation are valued. Join us on our quest to create a world free of disease. Learn more about ConcertAI at or follow us onLinkedIn.Serving 1,300 clinical sites globally, TeraRecon - a ConcertAI company - is a Best in KLAS solution provider for AI-empowered radiology, oncology, cardiology, neurology, and vascular surgery. In the future, the combination with ConcertAI could bring a single, advanced AI-augmented diagnosis and interpretation capability from clinical trials to patient care. Learn more about TeraRecon at , or follow us on LinkedIn.

EEO

ConcertAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Description
The Technical Support Manager will lead a team responsible for the assembly, programming, setup, testing, and troubleshooting of medical alerts and health monitoring equipment. This role involves managing day-to-day operations, ensuring high-quality customer service, and continuously improving support processes. The Technical Support Manager will play a critical role in training team members, overseeing equipment installations, and providing technical support both on-site and over the phone.

Requirements

Manage, mentor, and develop a team of technical support specialists, ensuring they are equipped with the skills and knowledge to perform their duties effectively.

Oversee the entire customer support process, from initial order receipt to equipment installation and ongoing technical support, ensuring customer satisfaction and safety.

Identify areas for process improvement within the technical support team, implementing new procedures and technologies to enhance efficiency and service quality.

Develop and deliver training programs to ensure all team members are proficient in equipment assembly, programming, testing, and troubleshooting, as well as customer interaction.

Ensure all equipment is properly assembled, tested, and fully operational before deployment to customers, adhering to the highest safety and quality standards.

Manage complex or escalated customer interactions, providing expert-level support and ensuring issues are resolved promptly.

Track and analyze key performance metrics, such as response times, customer satisfaction, and equipment failure rates, to identify trends and areas for improvement.

Work closely with other departments, such as product development and logistics, to ensure seamless operations and effective customer support.

Prepare and present regular reports on team performance, customer feedback, and technical issues to senior management.

Ensure all team activities comply with relevant regulations and company policies, particularly in relation to customer safety and privacy.

Benefits

• 1 week vacation
• dental insurance
• major holidays

**Description**
As a member of the Information Services Department, the Technical Support Analyst is responsible for providing outstanding phone and e-mail support as a first point of contact for users calling about computer questions, issues, and requests. This individual communicates courteously and effectively to all attorneys and staff to ensure high-level customer service standards are met. **Please note that the required work schedule for this position is 11:00 am-8:00 pm Eastern Time (8:00 am-5:00 pm Pacific Time).**
**ESSENTIAL FUNCTIONS:**
+ Provides outstanding phone and e-mail support as a first point of contact with the IS HelpDesk for all Fox Rothschild computer users.
+ Documents all pertinent end-user identification information and nature of problem or issues in Service Now system.
+ Access knowledge bases and resources on the Internet to aid in problem resolution.
+ Assists as a member of the team for the development and maintenance of the service desk application (Service Now), with team members to keep up to date with knowledge about the use of defined tools, templates and standards.
+ Develops help sheets and frequently asked questions lists for Solutions knowledge base.
**ADDITIONAL FUNCTIONS:**
+ Perform other duties, as assigned.
**QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES):**
**Education:**
+ Associate's degree in related field or an equivalent combination of experience and education is required.
**Experience:**
+ Minimum of two years of related experience in a technical phone support center/helpdesk environment; law firm experience preferred.
+ Application support experience with Office 365 products with an emphasis on Word and Excel.
+ Experience with DMS/FileSite a plus.
**Knowledge, Skills, & Abilities:**
+ Working knowledge of network and local PC diagnostic utility tools.
+ Exceptional written and oral communication skills.
+ Ability to work in a fast-paced team environment.
+ Exceptional customer service orientation.
+ Flexibility of schedule, may need to cover other shifts, or occasional off-hour availability is required.
+ Ability to absorb and retain information quickly.
+ Ability to effectively prioritize and execute tasks in a high-pressure work environment.
**WORK ENVIRONMENT & PHYSICAL DEMANDS:**
This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
**PHYSICAL REQUIREMENTS**
Medium Work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects 20 to 50 pounds frequently, and/or greater than negligible up to 10 pounds.
**VISUAL ACUITY**
Worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
**COMPENSATION & BENEFITS**
The salary ranges for this position apply to the respective listed locations. The salary range reflects a variety of factors that are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for a position. Reasonable estimates of the current ranges for this position are:
+ Las Vegas: $60,000 to $5,000
+ Atlantic City, Chicago, Denver, Minneapolis, Morristown, Princeton, Washington, D.C.: 68,900 to 75,000
+ Los Angeles, New York, San Francisco, Seattle: 70,000 to 85,000
For information on Fox Rothschild's compensation and benefits visit: Compensation & Benefits (foxrothschild.com) ( Rothschild LLP is under no obligation to provide sponsorship for this position. Applicants must be currently authorized to work in the United States on a full-time basis now and in the future._
_The above is intended to describe the general content of and requirements for the performance of this job. It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities, or requirements the employee may be required to perform, and the employee may be required to perform additional duties. Additionally, management reserves the right to review and revise the job description at any time. Employment with the firm is at-will. Employees must be able to satisfactorily perform all of the essential functions of the position with or without a reasonable accommodation. If an accommodation request would cause an undue hardship or a safety concern, the individual may not be eligible for the position._
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights ( notice from the Department of Labor.

Exempt Position

Key relationships: Reports to the director of technology infrastructure and planning, while working closely with the help desk support specialist, edtech team, facilities, faculty, staff and students.

William Penn Charter School is a Quaker, all gender, pre-K-12 independent, day school in the East Falls neighborhood of Philadelphia. Established in 1689 by William Penn and members of the Religious Society of Friends, Penn Charter is a community guided by Quaker testimonies and the central belief that there is "that of God" in every person. A school community that honors difference, Penn Charter seeks to be a place where diversity is understood, represented and valued. Our curriculum embraces a plurality of cultures and celebrates an array of voices, instilling in us a deeper understanding and empathy for individuals in this community and the world.

As our mission states, we value scholarship and inquiry. With excellence as our standard, we challenge students in a vigorous program of academics, arts and athletics. Through global connections, civic engagement and a focus on environmental sustainability, we inspire students to be thinkers, collaborators, innovators and leaders. We educate students to live lives that make a difference.

POSITION SUMMARY

The William Penn Charter School is seeking a skilled and enthusiastic Technical Support Specialist to join our technology team. In this role, you will provide technical support and assistance to faculty, staff and students. The Technical Support Specialist provides end-user support and troubleshooting on new and existing laptops, desktops and classroom technology. The Support Specialist role is aligned to the technology team's support structure including training, system documentation and systems testing and implementation.

Core responsibilities:

• Technical support and troubleshooting assistance for primarily Apple devices as well as Windows and classroom technology
• Utilize Jamf Pro, Apple Configurator, and iPad deployment techniques to manage the existing and growing inventory of MacOS and IOS devices
• Maintain accurate inventory of computers and ipads
• Install, configure, and maintain macOS operating systems and software applications in academic and administrative environments
• Assist with the setup and deployment of new Mac computers and devices
• Implement, support and maintain classroom technology setups and systems
• Determine the source and nature of computer malfunctions using diagnostic software. Provide repair to in-warranty and out of warranty Apple computers
• Conduct research, create documentation, and design solutions as necessary
• Stay informed about emerging technologies, trends, and best practices in K-12 education and educational technology
• Setup and install computers, monitors and peripherals; relocate existing equipment as necessary to support faculty, staff and administration
• Provide "Apple genius" level of service
• Provide training to faculty and staff in the proper use of macOS systems and applications
• Perform other duties as assigned by the director of technology infrastructure or their designee
• Provide support on weekends and holidays as needed
• There are also opportunities for student facing work such as teaching a computer science related course or supporting Robotics or STEAM related student clubs.

Required Knowledge and Skills:

• Bachelor's degree in Computer Science, Information Technology, or related field preferred. Equivalent experience in the area of technical support for macOS devices may be considered in lieu of a degree.
• Previous experience providing technical support for Macintosh computers and macOS is required. A minimum of 3 years of experience providing technical support for macOS devices in education or similar environments is preferred
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders
• A proactive and customer-focused approach to support, with a commitment to delivering outstanding service
• Ability to work independently and collaboratively in a fast-paced environment
• Strong knowledge of MacOS, Windows, ChromeOS and IOS required
• Experience working in a school environment a plus

Certification in one or more of the following is highly desired:

• Jamf Pro Training
• Apple Certified Support Professional (ACSP)
• Apple Certified Macintosh Technician (ACMT)
• Apple Certified Technical Coordinator (ACTC)
• Apple Certified System Administrator (ACSA)

Physical requirements and Work Environment :

• Frequently lift up to 50lbs
• Climb ladders
• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions

Salary and Benefits

William Penn Charter School offers a competitive salary and benefits package, which includes comprehensive healthcare coverage for employees and their eligible dependents, retirement contributions, and tuition remission. William Penn Charter School is also a Public Service Loan Forgiveness Program qualified employer.

We will review application materials immediately upon submission and interview candidates until the position has been filled.

William Penn Charter School provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Technical Support Representative

At LearnUpon, we're seeking a Technical Support Representative to join our team. This is a hybrid role, working 2-3 days per week from LearnUpon's Philadelphia office.

LearnUpon LMS helps organizations train their employees, partners, and customers. Businesses can manage, track, and achieve their unique learning goals all through a single, powerful solution.

With offices in Dublin (our HQ), Belgrade, Philadelphia, Salt Lake City, and Sydney, we are a global team with lots of diverse cultures, backgrounds, and experiences that puts our customers' experience at the heart of everything we do.

Our culture fosters an open, collaborative, and supportive environment where our accomplishments are celebrated and encouraged. We strive to live by our values, act like owners, lead with curiosity, and deliver quality for our customers. We're proud of our success and we're humble and hungry to achieve more.

Our Support team aims to deliver a level of support unparalleled in the eLearning industry, and we are looking for candidates who will help us move the bar higher! You will be exposed to a wide variety of technical issues and will need to become a trusted partner to our ever-growing customer base.

What Will I Be Doing?

• Become our Customer's trusted contact by troubleshooting issues and concerns, and guiding them through migrations and integrations of LearnUpon and their business.
• Provide technical support through email, phone, and remote session.
• Capture suggested improvements and feedback from our customers for the Product and Development teams.
• Offering values-driven suggestions to help LearnUpon solve our customer's expanding LMS needs.

What Skills Do I Need?

• Excellent customer service skills - the ability to be empathetic and responsive while clearly explaining complex technical topics in easily understood language.
• A person who constantly strives for improvement and who will challenge colleagues in our quest to create the world's leading LMS.
• At least one year's experience working in a customer-facing support role.
• Experience traversing databases and gathering information using SQL.
• Excellent written and spoken English for communicating with our customers.
• Experience investigating and debugging technical issues in a web-based environment, using HTML/CSS, JavaScript, and browser debugging tools.
• Experience documenting and flagging complex technical issues, with superior attention to detail throughout.

Not Required But Considered a Big Plus

• Experience with SaaS and/or at a SaaS company.
• An eLearning / LMS background with experience of industry standards and terminology such as SCORM, Tin Can, etc.
• Experience working and collaborating with a global team.
• Experience troubleshooting and working with Microservices.
• Knowledge of Linux command line and SSH.
• Knowledge of networking i.e. protocols, DNS configuration, etc.
• Familiarity with common API and authentication mechanisms.
• Junior administration of Salesforce.
• Familiarity with Single Sign On platforms such as Okta, OAuth, or Active Directory.
• Experience building and maintaining an internal knowledge base.
• Experience walking with customers through data migration projects.

Don't worry if you don't tick every box in order to apply, we're always happy to review applications and take all experience into consideration. We do our utmost to provide feedback where we can!

What Will I Be Doing?

• Triage and respond to customer queries in a timely way.
• Focus every interaction with customers on the results they need from LearnUpon and how we can help them discover, deliver, measure, and materialize those results.
• Provide a LearnUpon customer experience consistent with our values.
• Communicate on behalf of the team with other teams including Product, Sales, etc, ensuring team priorities are communicated and the feedback loop back to the team is complete.
• Proactively reach out at scale:
• Brainstorm in group discussions around outreach campaigns.
• Take lead on tasks related to outreach initiatives.
• Work on team projects that deliver consistent improvement to our practice and directly impact the company's bottom line.
• Provide support internally and externally:
• Work with the Priority team management to keep the team on track with goals/targets.
• Identify opportunities for customers to expand the value they get from LearnUpon.
• Develop a personal career path that includes continuous learning.

Don't worry if you don't tick every box in order to apply, we're always happy to review applications and take all experience into consideration. We do our best to provide feedback where we can!

Not Required But Considered a Big Plus

• Experience of working in the learning space (e-learning, edtech, or learning management).
• Experience with Planhat or a similar CSP tool.

Why Work With Us?

• Competitive salary and company ESOP.
• Comprehensive private health insurance scheme and 401k.
• 25 days Paid Time Off + 1 annual company wellness day off.
• Work in a fun and supportive environment with regular team events.
• Excellent career progression - take LearnUpon where you think it can go.

What Is the Hiring Process?

Applicants for the position can expect the following hiring process:

• Qualified applicants will be invited to schedule a 30 minute call.
• Successful candidates will then be invited to a series of technical interviews.
• Finally, candidates will have a short interview with our COO.
• Successful candidates will be contacted with an offer to join our team.

LearnUpon is an Equal Opportunities Employer. We do not discriminate on the basis of gender, marital status, family status, age, disability, sexual orientation, race, religion, membership of the Traveller community, or any other legally protected status.