48 IT Specialists jobs in Kansas City

About the role
As an Associate Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers.

What you'll be doing

• Performing a range of technical work activities at the customer site to meet business and customer requirements.
• Coordinating small teams delivering basic work packages in line with company process to meet business and customer requirements.
• Documenting and reports on work completed to ensure compliance with company and customer procedures.
• Escalating issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.
• Providing customer service to internal and external customers to ensure consistent experience.

What you have

• 3-5 years of proven experience in IT Desktop Service environment.
• Experience with ServiceNow.
• Experience with Windows 11, desktop, laptop, and peripheral support.
• Excellent customer service abilities and an organized approach to work.
• Good interpersonal and communication skills.
• Able to meet the physical requirements of the usual and customary methods of performing the job functions, including: a variety of standing, sitting, and walking throughout the day; lifting of up to 50 pounds.
• Legal authorization to work in the United States.

What you can expect

There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We're a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country's best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta.

Description

WHO WE ARE

Come join the company reinventing data security, empowering businesses to realize the full potential of their data. As the leading data security platform purpose-built for the cloud era, Cyera's mission is to reinvent how businesses secure data, enable agile collaboration, and boldly pursue new business opportunities. Trusted by security teams at leading global businesses, our team is proving that data security is the next big thing in cyber. Backed by the world's leading investors and working with a large and growing list of Fortune 1000 companies, we are looking for world-class talent to join us as we usher in the new era of data security.

THE OPPORTUNITY

We are searching for a highly skilled Technical Support Engineer to play a key role in customer support. This position offers an exciting chance to join a thriving organization and contribute to the forefront of data security, making a significant impact on the protection of data for numerous global enterprises.

As a Technical Support Engineer, your primary duty is to execute and achieve the mission and objectives of the Support Center organization. In this role, you will provide exceptional support to our enterprise customers. You'll work closely with internal teams to resolve complex issues, drive customer satisfaction, and develop strategies to ensure the highest levels of support and success for our largest, most strategic accounts.

This position is based in St. Louis, MO, and requires on-site presence in the office

RESPONSIBILITIES:

Technical Issue Resolution

• Serve as the primary point of contact for customers seeking technical assistance through various channels (email, phone, chat, or ticketing system).
• Diagnose, troubleshoot, and resolve complex technical issues related to the company's products and services.
• Escalate unresolved issues to the appropriate internal teams (e.g., R&D, Product Management) and ensure timely resolution.

Customer Communication & Advocacy

• Provide clear, detailed, and empathetic communication to customers throughout the troubleshooting process.
• Advocate for customers by documenting their challenges and collaborating with internal teams to address recurring issues.
• Build trust and confidence by delivering consistent, high-quality support experiences.

Documentation & Knowledge Sharing

• Create and maintain detailed technical documentation, FAQs, and knowledge base articles to empower customers and improve self-service capabilities.
• Share insights, best practices, and lessons learned with internal teams to enhance collective knowledge and support processes.
• Contribute to internal training initiatives, ensuring team members stay up-to-date on the latest product features and support techniques.

Cross-Functional Collaboration

• Work closely with Product, Engineering, and Customer Success teams to align support efforts with product enhancements and customer needs.
• Provide actionable feedback to the Product team to improve usability, performance, and overall customer satisfaction.
• Support pre-sales and post-sales handoffs, ensuring smooth transitions for customers.

Continuous Improvement

• Identify trends and patterns in customer issues to proactively suggest improvements to products, processes, or documentation.
• Participate in regular team reviews to refine workflows, tools, and metrics for support excellence.
• Stay current with new product releases, features, and industry trends to provide the most effective support possible.

Team Collaboration & Development

• Document and share best practices both internally and externally to promote knowledge sharing and continuous improvement.
• Mentor team members, providing guidance and support for their professional growth.
• Contribute to hiring by participating in the interview process and supporting the onboarding of new team members.
• Foster a positive, collaborative, and high-performing team culture at Cyera.
• Have a positive impact on your team at Cyera.

Requirements

REQUIRED QUALIFICATIONS:

• Associates degree or equivalent experience required. Bachelor's degree in Computer Science or similar experience a plus
• Strong troubleshooting skills with experience in software support, including proficiency in relevant tools, technologies, or coding languages.
• Demonstrated ability to deliver exceptional customer service with empathy and clarity.
• Skilled at analyzing complex technical problems, identifying root causes, and delivering timely solutions.
• Effective communicator who works well with cross-functional teams to address customer needs.
• Highly motivated, resourceful, and committed to continuous learning and improvement.
• A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment.
• A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention.
• Prior experience collaborating with Development teams.
• Prior experience working in a software company in a technical customer-facing role.
• Demonstrated track record of owning customer relationships.
• A self-motivated, proactive, and innovative team player who consistently strives to inspire customer loyalty.
• Excellent interpersonal and customer relations skills, particularly when it comes to building and nurturing strategic relationships.
• A clear and concise verbal and written communicator, capable of conveying complex information effectively.
• Ability to work autonomously, tackling even the most intricate challenges, and successfully completing tasks that may lack comprehensive documentation. They will actively participate in projects aligned with their current skill set, seeking assistance primarily for more complex initiatives or issues.
• Willing to assist with on-call evening and weekend support

Preferred Skills:

• SQL, AWS, Azure, Zendesk
• Experience with SSO

COMPENSATION INFORMATION:

In addition to a standard benefits and equity package, we offer a generous salary. Final compensation will vary based on seniority and relevance of experience, location, and position requirements.

This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors.

BENEFITS - Why Cyera?

• Ability to work remotely, with office setup reimbursement
• Competitive salary
• Unlimited PTO
• Paid holidays and sick time
• Health, vision, and dental insurance
• Life, short and long-term disability insurance

Description

WHO WE ARE

Come join the company reinventing data security, empowering businesses to realize the full potential of their data. As the leading data security platform purpose-built for the cloud era, Cyera's mission is to reinvent how businesses secure data, enable agile collaboration, and boldly pursue new business opportunities. Trusted by security teams at leading global businesses, our team is proving that data security is the next big thing in cyber. Backed by the world's leading investors and working with a large and growing list of Fortune 1000 companies, we are looking for world-class talent to join us as we usher in the new era of data security.

THE OPPORTUNITY

We are searching for a highly skilled Technical Support Engineer to play a key role in customer support. This position offers an exciting chance to join a thriving organization and contribute to the forefront of data security, making a significant impact on the protection of data for numerous global enterprises.

As a Technical Support Engineer, your primary duty is to execute and achieve the mission and objectives of the Support Center organization. In this role, you will provide exceptional support to our enterprise customers. You'll work closely with internal teams to resolve complex issues, drive customer satisfaction, and develop strategies to ensure the highest levels of support and success for our largest, most strategic accounts.

This position is based in St. Louis, MO, and requires on-site presence in the office

RESPONSIBILITIES:

Technical Issue Resolution

• Serve as the primary point of contact for customers seeking technical assistance through various channels (email, phone, chat, or ticketing system).
• Diagnose, troubleshoot, and resolve complex technical issues related to the company's products and services.
• Escalate unresolved issues to the appropriate internal teams (e.g., R&D, Product Management) and ensure timely resolution.

Customer Communication & Advocacy

• Provide clear, detailed, and empathetic communication to customers throughout the troubleshooting process.
• Advocate for customers by documenting their challenges and collaborating with internal teams to address recurring issues.
• Build trust and confidence by delivering consistent, high-quality support experiences.

Documentation & Knowledge Sharing

• Create and maintain detailed technical documentation, FAQs, and knowledge base articles to empower customers and improve self-service capabilities.
• Share insights, best practices, and lessons learned with internal teams to enhance collective knowledge and support processes.
• Contribute to internal training initiatives, ensuring team members stay up-to-date on the latest product features and support techniques.

Cross-Functional Collaboration

• Work closely with Product, Engineering, and Customer Success teams to align support efforts with product enhancements and customer needs.
• Provide actionable feedback to the Product team to improve usability, performance, and overall customer satisfaction.
• Support pre-sales and post-sales handoffs, ensuring smooth transitions for customers.

Continuous Improvement

• Identify trends and patterns in customer issues to proactively suggest improvements to products, processes, or documentation.
• Participate in regular team reviews to refine workflows, tools, and metrics for support excellence.
• Stay current with new product releases, features, and industry trends to provide the most effective support possible.

Team Collaboration & Development

• Document and share best practices both internally and externally to promote knowledge sharing and continuous improvement.
• Mentor team members, providing guidance and support for their professional growth.
• Contribute to hiring by participating in the interview process and supporting the onboarding of new team members.
• Foster a positive, collaborative, and high-performing team culture at Cyera.
• Have a positive impact on your team at Cyera.

Requirements

REQUIRED QUALIFICATIONS:

• Associates degree or equivalent experience required. Bachelor's degree in Computer Science or similar experience a plus
• Strong troubleshooting skills with experience in software support, including proficiency in relevant tools, technologies, or coding languages.
• Demonstrated ability to deliver exceptional customer service with empathy and clarity.
• Skilled at analyzing complex technical problems, identifying root causes, and delivering timely solutions.
• Effective communicator who works well with cross-functional teams to address customer needs.
• Highly motivated, resourceful, and committed to continuous learning and improvement.
• A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment.
• A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention.
• Prior experience collaborating with Development teams.
• Prior experience working in a software company in a technical customer-facing role.
• Demonstrated track record of owning customer relationships.
• A self-motivated, proactive, and innovative team player who consistently strives to inspire customer loyalty.
• Excellent interpersonal and customer relations skills, particularly when it comes to building and nurturing strategic relationships.
• A clear and concise verbal and written communicator, capable of conveying complex information effectively.
• Ability to work autonomously, tackling even the most intricate challenges, and successfully completing tasks that may lack comprehensive documentation. They will actively participate in projects aligned with their current skill set, seeking assistance primarily for more complex initiatives or issues.
• Willing to assist with on-call evening and weekend support

Preferred Skills:

• SQL, AWS, Azure, Zendesk
• Experience with SSO

COMPENSATION INFORMATION:

In addition to a standard benefits and equity package, we offer a generous salary. Final compensation will vary based on seniority and relevance of experience, location, and position requirements.

This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors.

BENEFITS - Why Cyera?

• Ability to work remotely, with office setup reimbursement
• Competitive salary
• Unlimited PTO
• Paid holidays and sick time
• Health, vision, and dental insurance
• Life, short and long-term disability insurance

**Description**
As a member of the Information Services Department, the Technical Support Analyst is responsible for providing outstanding phone and e-mail support as a first point of contact for users calling about computer questions, issues, and requests. This individual communicates courteously and effectively to all attorneys and staff to ensure high-level customer service standards are met. **Please note that the required work schedule for this position is 11:00 am-8:00 pm Eastern Time (8:00 am-5:00 pm Pacific Time).**
**ESSENTIAL FUNCTIONS:**
+ Provides outstanding phone and e-mail support as a first point of contact with the IS HelpDesk for all Fox Rothschild computer users.
+ Documents all pertinent end-user identification information and nature of problem or issues in Service Now system.
+ Access knowledge bases and resources on the Internet to aid in problem resolution.
+ Assists as a member of the team for the development and maintenance of the service desk application (Service Now), with team members to keep up to date with knowledge about the use of defined tools, templates and standards.
+ Develops help sheets and frequently asked questions lists for Solutions knowledge base.
**ADDITIONAL FUNCTIONS:**
+ Perform other duties, as assigned.
**QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES):**
**Education:**
+ Associate's degree in related field or an equivalent combination of experience and education is required.
**Experience:**
+ Minimum of two years of related experience in a technical phone support center/helpdesk environment; law firm experience preferred.
+ Application support experience with Office 365 products with an emphasis on Word and Excel.
+ Experience with DMS/FileSite a plus.
**Knowledge, Skills, & Abilities:**
+ Working knowledge of network and local PC diagnostic utility tools.
+ Exceptional written and oral communication skills.
+ Ability to work in a fast-paced team environment.
+ Exceptional customer service orientation.
+ Flexibility of schedule, may need to cover other shifts, or occasional off-hour availability is required.
+ Ability to absorb and retain information quickly.
+ Ability to effectively prioritize and execute tasks in a high-pressure work environment.
**WORK ENVIRONMENT & PHYSICAL DEMANDS:**
This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
**PHYSICAL REQUIREMENTS**
Medium Work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects 20 to 50 pounds frequently, and/or greater than negligible up to 10 pounds.
**VISUAL ACUITY**
Worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
**COMPENSATION & BENEFITS**
The salary ranges for this position apply to the respective listed locations. The salary range reflects a variety of factors that are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for a position. Reasonable estimates of the current ranges for this position are:
+ Las Vegas: $60,000 to $5,000
+ Atlantic City, Chicago, Denver, Minneapolis, Morristown, Princeton, Washington, D.C.: 68,900 to 75,000
+ Los Angeles, New York, San Francisco, Seattle: 70,000 to 85,000
For information on Fox Rothschild's compensation and benefits visit: Compensation & Benefits (foxrothschild.com) ( Rothschild LLP is under no obligation to provide sponsorship for this position. Applicants must be currently authorized to work in the United States on a full-time basis now and in the future._
_The above is intended to describe the general content of and requirements for the performance of this job. It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities, or requirements the employee may be required to perform, and the employee may be required to perform additional duties. Additionally, management reserves the right to review and revise the job description at any time. Employment with the firm is at-will. Employees must be able to satisfactorily perform all of the essential functions of the position with or without a reasonable accommodation. If an accommodation request would cause an undue hardship or a safety concern, the individual may not be eligible for the position._
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights ( notice from the Department of Labor.

Working 100% onsite in Overland Park KS

Top Skills - Must Haves

• incident management

• ITIL

• monitoring tools

• ServiceNow

Description

Monitoring & Detection

• • Continuously observe health dashboards, logs, and alerts across network, server, container, and application layers.

• • Validate alert accuracy (noise vs. actionable).

Incident Management

• • Create, update, and close ServiceNow incident records.

• • Perform initial triage (log review, ping/trace, basic service restarts).

• • Act as Incident Manager during your shift—owning SLA timelines, conference bridges, and stakeholder comms.

• • Follow Tier 2–authored runbooks for remediation steps.

Service Request Fulfillment

• • Execute routine change, lifecycle-management (LCM), and user/service requests.

• • Verify successful completion and update related tickets.

Escalation & Collaboration

• • Identify severity (P1–P4) and invoke established escalation matrix for critical issues.

• • Provide clear, concise hand-offs to Tier 2/SRE/engineering teams.

Communication

• • Send real-time outage notifications, progress updates, and post-mortem summaries.

• • Maintain shift logs and participate in daily turnover calls.

Continuous Improvement

• • Suggest alert-tuning or runbook updates to reduce noise and mean time to resolution (MTTR).

• • Contribute to knowledge-base articles and lessons-learned documentation.

Tools & Technologies You’ll Use

• • Observability Platform: Home-grown UI with ServiceNow AIOps backend

• • ITSM: ServiceNow (Incident, Change, Problem, CMDB)

• • Collaboration: MS Teams, Slack, Zoom, conference bridges

• • Version Control / Docs: Confluence, SharePoint, Git (for runbooks)

• • Basic Admin Utilities: SSH, Remote Desktop, SNMP tools, syslog viewers

Skills

incident management, ITIL, monitoring tools, Ansible, Python, ServiceNow, AIOPS, Red Hat OCP

Additional Skills & Qualifications

Preferred / Nice-to-Have

• • ITIL Foundation certification.

• • Experience with AIOps / Observability toolsets (Prometheus, Grafana, ELK, Splunk, AppDynamics, etc.).

• • Basic scripting or automation familiarity (PowerShell, Bash, Python).

• • Exposure to container platforms (Kubernetes, OpenShift) or cloud infrastructure (AWS, Azure, GCP).

• • Previous support experience in a large telecom or carrier-grade network.

Pay and Benefits

The pay range for this position is $24.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Overland Park,KS.

Application Deadline

This position is anticipated to close on Jul 20, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

I. Job Summary

Under minimal supervision, configures and installs complex software for IT users desktops and mobile devices. Provides advanced technical support for software and hardware of end-user computing. Provides advanced troubleshooting to readily identify complex or ambiguous problems and/or technical issues and escalates/delegates to appropriate staff for resolution.

II. Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other ancillary duties may be assigned.

• Processes complex help desk tickets passed on from ITSC. Provides complex functional support of applications, isolates issues and distributes ticket to the appropriate team for resolution.

• Isolates difficult or ambiguous issues by reproducing the incident, identifying invalid data within the database, and/or tracing transactions through infrastructure to identify failure point.

• Provides data mining, writing specifications for development fixes and configuration of hardware and software.

• Creates DB scripts to correct invalid data within the database.

• Leads in resolving tickets passed on to any Tier 3 support group, working with external vendors as needed.

• Creates and updates Support and User Guides.

• Delivers advanced post-development support (including client installations).

• Provides management ticket reports, Pareto Report, and various others.

• Contributes in creation and modification of complicated system or application monitors.

• Leads Technical Support business initiatives in accordance with Senior Leadership.

III. Supervisory Responsibilities

May coach or mentor less-experienced personnel and act as the team leader on systems projects.

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

• Education: Bachelor's Degree (accredited) in Computer Science, MIS or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience

• Experience: 5 years of relevant work experience (in addition to education requirement).

B. Certificates, Licenses, Registrations or Other Requirements

• None required

C. Other Knowledge, Skills or Abilities Required

• Advanced knowledge or skills in one or more of the following is required:

• SQL queries and scripting.

• Document user, support and maintenance procedures.

• Document standardized communications to users and management.

• Customer service skills including conflict resolution.

• Effectively communicate with staff, management, end users, and other customers.

• Ability to conceptualize end user steps and processes to readily identify the issue/problem.

• Troubleshooting PC problems and issues.

• Problem solving and analytical skills.

• Trains less experienced end users and staff in resolving more complicated PC technical issues and processes.

• General knowledge of PC systems, hardware and software.

• Knowledge of Software functionality.

• Remedy Action Request System (Help Desk System).

• Hardware and software support of on board computing systems.

• Knowledge of PC remote access functions and usage.

D. Other Knowledge, Skills or Abilities that Contribute to Success

May require advanced skills in one or more of the following:

• Various databases, applications, and technologies.

V. Work Environment and Essential Functions

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Note: the following is defaulted for office setting position:

Normal setting for this job is: office setting.

Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

Equal Opportunity Employer: Minority/Female/Disability/Veteran

WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.
**I. Job Summary**
Under minimal supervision, configures and installs complex software for IT users desktops and mobile devices. Provides advanced technical support for software and hardware of end-user computing. Provides advanced troubleshooting to readily identify complex or ambiguous problems and/or technical issues and escalates/delegates to appropriate staff for resolution.
**II. Duties and Responsibilities**
To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other ancillary duties may be assigned.
+ Processes complex help desk tickets passed on from ITSC. Provides complex functional support of applications, isolates issues and distributes ticket to the appropriate team for resolution.
+ Isolates difficult or ambiguous issues by reproducing the incident, identifying invalid data within the database, and/or tracing transactions through infrastructure to identify failure point.
+ Provides data mining, writing specifications for development fixes and configuration of hardware and software.
+ Creates DB scripts to correct invalid data within the database.
+ Leads in resolving tickets passed on to any Tier 3 support group, working with external vendors as needed.
+ Creates and updates Support and User Guides.
+ Delivers advanced post-development support (including client installations).
+ Provides management ticket reports, Pareto Report, and various others.
+ Contributes in creation and modification of complicated system or application monitors.
+ Leads Technical Support business initiatives in accordance with Senior Leadership.
**III. Supervisory Responsibilities**
May coach or mentor less-experienced personnel and act as the team leader on systems projects.
**IV. Qualifications**
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
+ Education: Bachelor's Degree (accredited) in Computer Science, MIS or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience
+ Experience: 5 years of relevant work experience (in addition to education requirement).
B. Certificates, Licenses, Registrations or Other Requirements
+ None required
C. Other Knowledge, Skills or Abilities Required
+ Advanced knowledge or skills in one or more of the following is required:
+ SQL queries and scripting.
+ Document user, support and maintenance procedures.
+ Document standardized communications to users and management.
+ Customer service skills including conflict resolution.
+ Effectively communicate with staff, management, end users, and other customers.
+ Ability to conceptualize end user steps and processes to readily identify the issue/problem.
+ Troubleshooting PC problems and issues.
+ Problem solving and analytical skills.
+ Trains less experienced end users and staff in resolving more complicated PC technical issues and processes.
+ General knowledge of PC systems, hardware and software.
+ Knowledge of Software functionality.
+ Remedy Action Request System (Help Desk System).
+ Hardware and software support of on board computing systems.
+ Knowledge of PC remote access functions and usage.
D. Other Knowledge, Skills or Abilities that Contribute to Success
May require advanced skills in one or more of the following:
+ Various databases, applications, and technologies.
**V. Work Environment and Essential Functions**
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Note: the following is defaulted for office setting position:
Normal setting for this job is: office setting.
**Benefits**
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click Apply.
Equal Opportunity Employer: Minority/Female/Disability/Veteran

Working 100% onsite in Overland Park KS
Top Skills - Must Haves
+ incident management
+ ITIL
+ monitoring tools
+ ServiceNow
Description
Monitoring & Detection
- - Continuously observe health dashboards, logs, and alerts across network, server, container, and application layers.
- - Validate alert accuracy (noise vs. actionable).
Incident Management
- - Create, update, and close ServiceNow incident records.
- - Perform initial triage (log review, ping/trace, basic service restarts).
- - Act as Incident Manager during your shift-owning SLA timelines, conference bridges, and stakeholder comms.
- - Follow Tier 2-authored runbooks for remediation steps.
Service Request Fulfillment
- - Execute routine change, lifecycle-management (LCM), and user/service requests.
- - Verify successful completion and update related tickets.
Escalation & Collaboration
- - Identify severity (P1-P4) and invoke established escalation matrix for critical issues.
- - Provide clear, concise hand-offs to Tier 2/SRE/engineering teams.
Communication
- - Send real-time outage notifications, progress updates, and post-mortem summaries.
- - Maintain shift logs and participate in daily turnover calls.
Continuous Improvement
- - Suggest alert-tuning or runbook updates to reduce noise and mean time to resolution (MTTR).
- - Contribute to knowledge-base articles and lessons-learned documentation.
Tools & Technologies You'll Use
- - Observability Platform: Home-grown UI with ServiceNow AIOps backend
- - ITSM: ServiceNow (Incident, Change, Problem, CMDB)
- - Collaboration: MS Teams, Slack, Zoom, conference bridges
- - Version Control / Docs: Confluence, SharePoint, Git (for runbooks)
- - Basic Admin Utilities: SSH, Remote Desktop, SNMP tools, syslog viewers
Skills
incident management, ITIL, monitoring tools, Ansible, Python, ServiceNow, AIOPS, Red Hat OCP
Additional Skills & Qualifications
Preferred / Nice-to-Have
- - ITIL Foundation certification.
- - Experience with AIOps / Observability toolsets (Prometheus, Grafana, ELK, Splunk, AppDynamics, etc.).
- - Basic scripting or automation familiarity (PowerShell, Bash, Python).
- - Exposure to container platforms (Kubernetes, OpenShift) or cloud infrastructure (AWS, Azure, GCP).
- - Previous support experience in a large telecom or carrier-grade network.
Pay and Benefits
The pay range for this position is $24.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Overland Park,KS.
Application Deadline
This position is anticipated to close on Jul 20, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Position Description

Serco is seeking a Principal Technical Support Team Analyst to join our dynamic team supporting the Army National Guard (ARNG) Mission Command Training Support Program (MCTSP) at Fort Leavenworth, Kansas. This is an excellent opportunity to work alongside a team of dedicated professionals committed to enhancing military operational readiness.

In this role, you will:

• Supervise a team of qualified technical personnel to train and assist unit staff in establishing and maintaining unit tactical command post shelters, power generation/distribution, and integration of Mission Command Information Systems (MCIS).

• Train and provide technical support to establish command post networks and tactical communications equipment.

• Install, operate, integrate, troubleshoot communications, configure applications, establish network addresses and connections, perform routine maintenance, and implement upgrades and security updates.

• Provide technical support at the Mission Training Complex (MTC) or at the Training Unit Commander (TUC) point of need.

Qualifications

Qualifications

• Bachelor's degree with a minimum of 9 years of experience with military training and training support, or Master's degree with a minimum of 7 years of experience.

• Must possess an active U.S. Department of Defense (DoD) Secret security clearance.

• Analytical subject matter expertise on the Command Post Computing Environment (CPCE) and Mission Command Information Systems (MCIS) Integration in support of Mission Command Training.

• Strong background with integration of various MCIS including CPCE, Advanced Field Artillery Tactical Data System (AFATDS), Air and Missile Defense Workstation (AMDWS), Tactical Airspace Integration System (TAIS), Global Command and Control System - Army (GCCS-A), Joint Automated Deep Operations Coordination System (JADOCS), Command Web, Tactical Messaging, WAVE, and Joint Battle Command - Platform (JBC-P).

• Working knowledge of simulation systems such as the Joint Land Component Constructive Training Capability (JLCCTC) and Division Exercise Training and Review System (DXTRS).

• Possess IAT Level II certification.

• Must be able to travel as needed (up to 25% of the time).

• Must be able to work on-site at Fort Leavenworth, Kansas.

To be successful in this role, you will have:

• Strong leadership and mentoring capabilities.

• Excellent technical, analytical, and troubleshooting skills.

• Ability to work independently and collaboratively in a high-paced environment.

• Strong organizational and communication skills to coordinate with a diverse technical and training audience.

Additional desired experience and skills:

• Digital Master Gunner qualification.

• Minimum of 3 years of experience in MCIS integration at Brigade or higher echelons.

If you are interested in making an impact with a passionate team, submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: .If you require an accommodation with the application process please email: or call the HR Service Desk at , option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see ourApplicant Privacy Policy and Notice ( .

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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ID 69571

Recruiting Location : Location US-KS-Fort Leavenworth

Category Information Technology

Position Type Full-Time

Security Clearance Secret

Telework No - Teleworking not available for this position

Campaign LPMTS