What Jobs are available for IT Specialists in Kansas City?
Showing 95 IT Specialists jobs in Kansas City
Technical Support Engineer
64108 Kansas City, Missouri
$70000 Annually
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Job Description
Our client, a rapidly expanding software solutions provider, is seeking a dedicated and skilled Technical Support Engineer to join their fully remote Customer Service & Helpdesk team. This position offers the distinct advantage of being a fully remote role, allowing you to contribute your expertise from the convenience of your home office. The Technical Support Engineer will be the primary point of contact for customers experiencing technical issues with our client's software products. You will be responsible for diagnosing, troubleshooting, and resolving complex technical problems efficiently and effectively. Key duties include providing timely and high-quality support via phone, email, and chat; documenting support interactions and solutions in our ticketing system; escalating unresolved issues to appropriate internal teams; and contributing to our knowledge base by creating and updating support articles and FAQs. The ideal candidate will possess a strong technical aptitude and a deep understanding of software applications and operating systems. Excellent problem-solving, analytical, and communication skills are paramount. A proven ability to explain technical concepts to non-technical users is essential. Experience with CRM systems and IT support ticketing software is required. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is necessary. A minimum of 3 years of experience in technical support or a helpdesk environment is preferred. If you are passionate about helping customers, enjoy solving technical challenges, and thrive in a remote work setting, we encourage you to apply.
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0
Senior Technical Support Specialist
64101 Kansas City, Missouri
$70000 Annually
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Job Description
Our client is seeking a highly skilled and dedicated Senior Technical Support Specialist to join their growing Customer Service & Helpdesk team in Kansas City, Missouri, US . This role offers a hybrid work arrangement, combining the efficiency of remote support with the collaborative benefits of on-site interaction. The Senior Technical Support Specialist will be responsible for providing advanced technical assistance to end-users, troubleshooting complex software and hardware issues, and resolving critical customer inquiries. You will play a vital role in maintaining customer satisfaction by delivering timely and effective support solutions. This position requires exceptional problem-solving skills, a deep understanding of IT systems, and excellent communication abilities. This is an excellent opportunity to advance your career in a supportive and growing IT environment.
Responsibilities:
Responsibilities:
- Provide advanced technical support and troubleshooting for hardware, software, and network issues.
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve complex technical problems, escalating when necessary.
- Create and maintain detailed documentation of support procedures and solutions.
- Assist in the development and delivery of technical training for end-users.
- Identify recurring issues and propose solutions to improve system stability and user experience.
- Collaborate with IT teams to implement system upgrades and new technologies.
- Mentor junior support staff and provide guidance on best practices.
- Contribute to the continuous improvement of support processes and tools.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in technical support or helpdesk roles.
- In-depth knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts.
- Experience with troubleshooting hardware, software, and network connectivity issues.
- Strong analytical and problem-solving skills.
- Excellent communication, customer service, and interpersonal skills.
- Ability to manage multiple priorities and work effectively under pressure.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) is preferred.
- Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
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1
Senior Technical Support Specialist
64101 Kansas City, Missouri
$65000 Annually
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Job Description
Our client is seeking a highly skilled Senior Technical Support Specialist to provide advanced troubleshooting and resolution for complex technical issues for their user base. This role is essential for maintaining high levels of customer satisfaction and ensuring the seamless operation of our client's IT infrastructure and services. As a Senior Specialist, you will handle escalated support tickets, provide guidance and training to junior support staff, and contribute to the development of support documentation and knowledge bases. Key responsibilities include diagnosing and resolving hardware, software, and network issues; assisting users with application support; managing user accounts and permissions; and escalating unresolved issues to appropriate IT teams. You will also play a key role in identifying recurring problems and recommending system enhancements or process improvements to prevent future incidents.
The ideal candidate will possess an Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. A minimum of 5 years of experience in technical support or helpdesk roles, with a strong emphasis on problem-solving complex technical challenges, is required. Certifications such as CompTIA A+, Network+, or ITIL Foundation are highly desirable. Excellent communication and interpersonal skills are essential for interacting effectively with users of varying technical expertise. This role requires strong analytical skills, a proactive approach to problem-solving, and the ability to work independently in a fast-paced environment. As this role offers full remote work, candidates must be self-disciplined and proficient in remote collaboration tools. This is a critical position supporting our users remotely, with occasional requirements for on-site support at our **Kansas City, Missouri, US** hub if needed for specific, critical hardware issues.
The ideal candidate will possess an Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. A minimum of 5 years of experience in technical support or helpdesk roles, with a strong emphasis on problem-solving complex technical challenges, is required. Certifications such as CompTIA A+, Network+, or ITIL Foundation are highly desirable. Excellent communication and interpersonal skills are essential for interacting effectively with users of varying technical expertise. This role requires strong analytical skills, a proactive approach to problem-solving, and the ability to work independently in a fast-paced environment. As this role offers full remote work, candidates must be self-disciplined and proficient in remote collaboration tools. This is a critical position supporting our users remotely, with occasional requirements for on-site support at our **Kansas City, Missouri, US** hub if needed for specific, critical hardware issues.
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2
Senior Technical Support Specialist
64106 Kansas City, Missouri
$65000 Annually
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Job Description
Our client, a rapidly expanding SaaS company, is seeking a highly skilled and empathetic Senior Technical Support Specialist to join their dedicated, remote customer service team. In this pivotal role, you will be the primary point of contact for customers experiencing technical issues with our software solutions. Your mission is to provide exceptional support, troubleshoot complex problems, and ensure customer satisfaction by delivering timely and effective resolutions. This position requires a deep technical understanding, outstanding communication abilities, and a passion for helping users succeed.
Responsibilities:
Qualifications:
This is a fully remote position, offering the flexibility to work from home anywhere in the US. Our client is dedicated to providing exceptional customer experiences and fostering a supportive work environment for its employees. You will play a vital role in ensuring our customers can effectively utilize our cutting-edge software. We are looking for a proactive problem-solver with excellent communication skills who thrives in a remote setting. Your technical acumen and customer focus will be key to your success. This position is based in Kansas City, Missouri, US , but is a fully remote opportunity.
Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat, addressing inquiries and resolving complex technical issues.
- Diagnose and troubleshoot software malfunctions, connectivity problems, and user errors with a high degree of accuracy.
- Guide customers through step-by-step solutions, explaining technical concepts in a clear and understandable manner.
- Escalate unresolved issues to appropriate internal teams (e.g., engineering, product development) and follow up to ensure timely resolution.
- Develop and maintain comprehensive documentation, including knowledge base articles, FAQs, and troubleshooting guides.
- Identify recurring technical issues and collaborate with product and engineering teams to implement long-term solutions and product improvements.
- Proactively monitor support channels and customer feedback to anticipate needs and identify potential problems.
- Train and mentor junior support specialists, sharing best practices and technical expertise.
- Contribute to the continuous improvement of support processes and tools.
- Manage customer expectations and ensure a positive support experience, even in challenging situations.
- Document all support interactions and resolutions accurately in the CRM system.
- Participate in team meetings and contribute to a collaborative and supportive work environment.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in technical support, customer service, or a related IT role, preferably with SaaS products.
- In-depth knowledge of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
- Proficiency in troubleshooting hardware and software issues.
- Excellent written and verbal communication skills, with the ability to communicate technical information effectively to both technical and non-technical audiences.
- Strong problem-solving and analytical skills, with a logical and methodical approach to issue resolution.
- Ability to remain calm and professional under pressure, especially when dealing with frustrated customers.
- Experience with CRM systems (e.g., Salesforce, Zendesk) and ticketing tools.
- Ability to work independently and manage time effectively in a remote environment.
- A strong customer-centric mindset and a passion for helping others.
This is a fully remote position, offering the flexibility to work from home anywhere in the US. Our client is dedicated to providing exceptional customer experiences and fostering a supportive work environment for its employees. You will play a vital role in ensuring our customers can effectively utilize our cutting-edge software. We are looking for a proactive problem-solver with excellent communication skills who thrives in a remote setting. Your technical acumen and customer focus will be key to your success. This position is based in Kansas City, Missouri, US , but is a fully remote opportunity.
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3
Senior Technical Support Specialist
64106 Kansas City, Missouri
$65000 Annually
WhatJobs Direct
Posted today
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Job Description
Our client is seeking a highly skilled and experienced Senior Technical Support Specialist to join their growing customer service team. This is a fully remote position, allowing you to provide exceptional technical assistance to clients from the comfort of your home. The ideal candidate will possess a deep understanding of IT systems, troubleshooting methodologies, and customer service best practices. You will be responsible for resolving complex technical issues, guiding users through solutions, and contributing to the continuous improvement of our support processes. If you excel at problem-solving and are passionate about helping others, this role is for you.
Responsibilities:
Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat, addressing complex hardware, software, and network issues.
- Diagnose and troubleshoot technical problems, escalating issues to appropriate internal teams when necessary.
- Document all support interactions, resolutions, and technical issues thoroughly in the ticketing system.
- Develop and maintain comprehensive knowledge base articles and user guides to empower customers and internal teams.
- Train and mentor junior support staff, sharing expertise and best practices.
- Identify recurring technical issues and collaborate with engineering and product teams to implement long-term solutions.
- Contribute to the development and refinement of support processes and procedures.
- Monitor system performance and proactively identify potential issues.
- Ensure customer satisfaction by providing timely, accurate, and professional technical assistance.
- Stay current with new technologies and product updates to provide effective support.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Minimum of 4 years of experience in technical support or a similar role.
- Strong knowledge of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
- Proven ability to troubleshoot and resolve complex technical issues efficiently.
- Excellent communication, problem-solving, and customer service skills.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Desk).
- Ability to work independently and manage time effectively in a remote work environment.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.
- A proactive and patient approach to assisting users.
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4
Senior Technical Support Engineer
64101 Kansas City, Missouri
$75000 Annually
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Job Description
Our client, a rapidly growing software solutions provider, is looking for a Senior Technical Support Engineer to join their fully remote customer success team. This role is crucial in providing advanced technical assistance and problem resolution to our client's diverse customer base. The ideal candidate will possess a deep understanding of complex software systems, excellent troubleshooting skills, and a passion for delivering exceptional customer experiences. As a remote-first position, you will collaborate extensively with colleagues and clients across various platforms, ensuring seamless support delivery.
Responsibilities:
Responsibilities:
- Provide expert-level technical support and troubleshooting for complex software applications and platforms.
- Diagnose, resolve, and document customer issues, including bugs, performance problems, and integration challenges.
- Act as a technical point of contact for escalated customer inquiries, working towards swift and effective resolutions.
- Collaborate with development, QA, and product management teams to identify root causes of issues and advocate for product improvements.
- Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides.
- Conduct remote training sessions for customers on product features and best practices.
- Monitor system performance and identify potential issues before they impact users.
- Participate in on-call rotation to provide 24/7 support as needed.
- Contribute to the continuous improvement of support processes and tools.
- Build strong relationships with customers, ensuring their success and satisfaction with our client's products.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support, helpdesk, or a similar customer-facing IT role.
- Proven expertise in troubleshooting complex software issues across various operating systems and environments.
- Strong understanding of networking concepts, databases, and cloud technologies.
- Excellent problem-solving, analytical, and communication skills.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to explain technical concepts to both technical and non-technical audiences.
- Demonstrated ability to work independently and manage priorities effectively in a remote setting.
- Adept at remote collaboration tools and comfortable working within a virtual team.
- Customer-centric mindset with a commitment to delivering outstanding service.
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5
Senior Technical Support Engineer
64106 Kansas City, Missouri
$90000 Annually
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Job Description
Our client is seeking a highly skilled and dedicated Senior Technical Support Engineer to join their team in **Kansas City, Missouri, US**. This hybrid role offers a unique opportunity to provide advanced technical assistance to a diverse client base, troubleshoot complex issues, and contribute to the continuous improvement of support processes and product reliability. The ideal candidate will possess a deep technical aptitude, exceptional problem-solving skills, and a customer-centric approach.
Responsibilities:
Responsibilities:
- Provide advanced technical support and troubleshooting for software and hardware issues via phone, email, and remote access tools.
- Diagnose, document, and resolve intricate technical problems reported by customers, escalating issues to engineering when necessary.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Analyze recurring technical issues to identify root causes and recommend product improvements or solutions.
- Collaborate with product development and quality assurance teams to test fixes and new features.
- Train and mentor junior support staff, sharing expertise and best practices.
- Manage customer escalations and ensure timely and satisfactory resolution of critical issues.
- Contribute to the improvement of support workflows and customer satisfaction metrics.
- Participate in on-call rotations to provide support outside of standard business hours.
- Conduct remote and occasional on-site client training sessions.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5-7 years of experience in technical support, helpdesk, or systems administration.
- In-depth knowledge of operating systems (Windows, macOS, Linux), networking protocols, and common software applications.
- Strong troubleshooting methodology and ability to diagnose complex technical problems.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Experience with CRM and ticketing systems (e.g., Salesforce, Zendesk).
- Ability to work effectively in a hybrid environment, balancing remote and in-office responsibilities.
- Proficiency in scripting languages (e.g., Python, PowerShell) is a significant advantage.
- Experience with cloud platforms (AWS, Azure, GCP) is desirable.
- A strong customer advocacy mindset and a commitment to service excellence.
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6
Technical Support Lead - Remote
64101 Kansas City, Missouri
$85000 Annually
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Job Description
Our client, a leading provider of enterprise software solutions, is seeking a highly skilled and experienced Technical Support Lead to manage their remote customer support operations. This is a fully remote position, allowing you to contribute from your home office. You will be responsible for leading a team of technical support engineers, ensuring the timely and effective resolution of complex customer issues, and contributing to the improvement of support processes and documentation. This role requires strong technical acumen, exceptional leadership capabilities, and a passion for delivering outstanding customer service.
Responsibilities:
Responsibilities:
- Lead, mentor, and manage a team of remote technical support engineers, fostering a collaborative and high-performing environment.
- Oversee the day-to-day operations of the technical support function, ensuring all customer inquiries and issues are addressed promptly and professionally.
- Develop and implement strategies to improve customer satisfaction, first-call resolution rates, and overall support efficiency.
- Serve as an escalation point for complex technical issues, providing in-depth troubleshooting and problem-solving expertise.
- Collaborate with engineering and product teams to identify and resolve recurring product issues and contribute to product improvements.
- Create and maintain comprehensive technical documentation, knowledge base articles, and training materials.
- Monitor support queues, performance metrics, and team workload to ensure optimal resource allocation.
- Conduct performance reviews, provide feedback, and support the professional development of team members.
- Champion best practices in customer service and technical support within the organization.
- Contribute to the continuous improvement of support tools and technologies.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support or customer service, with at least 2 years in a leadership or supervisory role.
- Proven experience managing remote teams and supporting complex software products.
- In-depth knowledge of troubleshooting methodologies for software applications, operating systems, and network infrastructure.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Strong ability to analyze complex technical problems and provide clear, concise solutions.
- Proficiency with CRM systems and helpdesk ticketing software (e.g., Zendesk, ServiceNow).
- Ability to work independently, prioritize tasks, and manage time effectively in a remote setting.
- Experience in developing and maintaining technical documentation.
- A proactive approach to identifying and resolving issues before they impact customers.
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7
Senior Technical Support Specialist
64106 Kansas City, Missouri
$65000 Annually
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Posted today
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Job Description
Our client is seeking a highly skilled and dedicated Senior Technical Support Specialist to join their fully remote customer service team. This position is critical in providing exceptional, high-level technical assistance to a diverse user base experiencing complex software and hardware issues. You will be the primary point of contact for escalated support tickets, requiring in-depth troubleshooting, problem-solving, and effective communication skills. The ideal candidate will have a proven track record in technical support, a broad understanding of IT infrastructure, and the ability to translate technical jargon into clear, actionable advice for end-users. This is a remote-first role, emphasizing self-discipline, proactive communication, and effective collaboration through digital channels.
Responsibilities include:
Qualifications:
Responsibilities include:
- Responding to and resolving advanced technical support requests via phone, email, and chat.
- Diagnosing and troubleshooting complex hardware, software, and network issues.
- Documenting all support interactions, resolutions, and knowledge base articles.
- Escalating unresolved issues to appropriate internal teams (e.g., engineering, development) with detailed problem descriptions.
- Providing training and mentorship to junior support staff.
- Identifying recurring technical issues and recommending preventative solutions or product enhancements.
- Maintaining high levels of customer satisfaction through efficient and empathetic support.
- Participating in the development and implementation of support procedures and best practices.
- Managing ticket queues and ensuring adherence to Service Level Agreements (SLAs).
- Contributing to the continuous improvement of support tools and processes.
Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in a technical support or helpdesk role, with at least 2 years in a senior capacity.
- Extensive knowledge of operating systems (Windows, macOS, Linux) and common business applications.
- Familiarity with networking protocols and concepts (TCP/IP, DNS, DHCP).
- Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent analytical and problem-solving skills.
- Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Proven ability to work independently and manage workload effectively in a remote environment.
- Strong customer service orientation and a passion for helping others.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.
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8
Senior Technical Support Engineer
64101 Kansas City, Missouri
$90000 Annually
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Posted today
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Job Description
Our client, a leading innovator in enterprise software solutions, is seeking an experienced and highly skilled Senior Technical Support Engineer. This is a fully remote position, allowing you to work from anywhere. You will be responsible for providing advanced technical support to our client's customer base, troubleshooting complex issues, and contributing to product improvement. The ideal candidate possesses deep technical expertise, exceptional problem-solving abilities, and a passion for delivering outstanding customer service.
Responsibilities:
Responsibilities:
- Provide Tier 3 technical support for complex software and hardware issues, resolving customer inquiries promptly and effectively.
- Diagnose, troubleshoot, and resolve advanced technical problems related to our client's product suite.
- Escalate critical issues to engineering and product teams, providing detailed documentation and analysis.
- Develop and maintain comprehensive technical documentation, knowledge base articles, and troubleshooting guides.
- Train and mentor junior support staff on technical issues and best practices.
- Analyze support trends to identify recurring issues and provide feedback for product enhancements and quality improvements.
- Collaborate with the engineering and QA teams to test bug fixes and new releases.
- Manage customer escalations and ensure timely resolution of high-priority incidents.
- Contribute to the continuous improvement of support processes and tools.
- Proactively identify opportunities to improve customer satisfaction and product usability.
- Participate in on-call rotation to provide 24/7 support as needed.
- Bachelor's degree in Computer Science, Information Technology, or a related technical field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support, system administration, or a related role, preferably in a SaaS or enterprise software environment.
- Deep understanding of operating systems (Windows, Linux), networking protocols, and cloud technologies (AWS, Azure, GCP).
- Proficiency in scripting languages (e.g., Python, Bash) is highly desirable.
- Strong experience with database technologies (SQL, NoSQL).
- Excellent diagnostic and analytical skills with a methodical approach to problem-solving.
- Exceptional communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical users.
- Proven ability to work independently and manage time effectively in a remote setting.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Customer-focused mindset with a commitment to delivering exceptional service.
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