108 IT Specialists jobs in St. Louis
Technical Support Specialist
63101 St. Louis, Missouri
$48000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Technical Support Specialist to join their dynamic team in St. Louis, Missouri, US . This role involves providing first-line technical assistance and support for computer systems, software applications, and hardware. You will be responsible for responding to queries, troubleshooting problems, and guiding users through corrective actions. This is a fully remote position, allowing you to work from anywhere in the United States. The ideal candidate possesses strong diagnostic skills, a patient and methodical approach to problem-solving, and excellent communication abilities, both written and verbal.
Key responsibilities include:
To be successful in this role, you should have a proven track record in technical support or a similar customer service role. A strong understanding of computer hardware, operating systems (Windows, macOS), and common software applications is essential. Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow) is highly desirable. Excellent customer service skills, with the ability to explain technical concepts clearly to non-technical users, are critical. This position offers a competitive salary and the flexibility of a remote work environment. Join our client's supportive team and make a real difference in resolving customer technical challenges.
We are looking for individuals who are passionate about technology and helping people. A proactive attitude and a desire to continuously learn and improve technical skills will be highly valued. The ability to manage time effectively and prioritize tasks in a remote setting is also important. If you thrive in a problem-solving environment and excel at delivering outstanding customer experiences, we want to hear from you.
The ideal candidate will have:
Key responsibilities include:
- Diagnosing and resolving hardware and software issues
- Providing timely and accurate technical assistance to end-users via phone, email, and chat
- Installing, configuring, and updating software and hardware
- Documenting and tracking all support interactions and resolutions
- Escalating complex issues to senior support staff or relevant departments
- Creating and maintaining user guides and knowledge base articles
- Performing routine system maintenance and updates
To be successful in this role, you should have a proven track record in technical support or a similar customer service role. A strong understanding of computer hardware, operating systems (Windows, macOS), and common software applications is essential. Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow) is highly desirable. Excellent customer service skills, with the ability to explain technical concepts clearly to non-technical users, are critical. This position offers a competitive salary and the flexibility of a remote work environment. Join our client's supportive team and make a real difference in resolving customer technical challenges.
We are looking for individuals who are passionate about technology and helping people. A proactive attitude and a desire to continuously learn and improve technical skills will be highly valued. The ability to manage time effectively and prioritize tasks in a remote setting is also important. If you thrive in a problem-solving environment and excel at delivering outstanding customer experiences, we want to hear from you.
The ideal candidate will have:
- Associate's or Bachelor's degree in Computer Science, IT, or a related field, or equivalent experience
- 2+ years of experience in technical support or IT helpdesk
- Proficiency in troubleshooting common software and hardware issues
- Familiarity with network connectivity and basic IT principles
- Strong customer service and communication skills
Apply Now
0
Technical Support Lead
63101 St. Louis, Missouri
$80000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for an experienced and customer-focused Technical Support Lead to manage and elevate their technical support operations in St. Louis, Missouri, US . This role involves leading a team of support specialists, ensuring timely and effective resolution of customer technical issues, and optimizing helpdesk processes to enhance customer satisfaction and loyalty.
Key responsibilities include supervising daily support activities, providing Tier 3 technical support, and mentoring support staff. You will be responsible for developing and maintaining knowledge base articles, troubleshooting guides, and standard operating procedures. This role also involves analyzing support metrics and trends to identify areas for improvement, implementing proactive solutions, and collaborating with engineering and product teams to address recurring issues and improve product functionality. You will also play a key role in customer feedback collection and product enhancement recommendations.
The ideal candidate will possess an Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, with at least 5 years of experience in technical support, including 2 years in a leadership or supervisory capacity. Strong knowledge of operating systems (Windows, macOS), networking concepts, and common software applications is required. Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is essential. Excellent problem-solving skills, a customer-centric mindset, and outstanding communication and interpersonal abilities are critical for success. If you are passionate about technology, excel at guiding teams, and are dedicated to providing exceptional customer service, we encourage you to apply.
Key responsibilities include supervising daily support activities, providing Tier 3 technical support, and mentoring support staff. You will be responsible for developing and maintaining knowledge base articles, troubleshooting guides, and standard operating procedures. This role also involves analyzing support metrics and trends to identify areas for improvement, implementing proactive solutions, and collaborating with engineering and product teams to address recurring issues and improve product functionality. You will also play a key role in customer feedback collection and product enhancement recommendations.
The ideal candidate will possess an Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, with at least 5 years of experience in technical support, including 2 years in a leadership or supervisory capacity. Strong knowledge of operating systems (Windows, macOS), networking concepts, and common software applications is required. Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is essential. Excellent problem-solving skills, a customer-centric mindset, and outstanding communication and interpersonal abilities are critical for success. If you are passionate about technology, excel at guiding teams, and are dedicated to providing exceptional customer service, we encourage you to apply.
Apply Now
1
Technical Support Specialist
63101 St. Louis, Missouri
$60000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a skilled and customer-focused Technical Support Specialist to provide expert assistance to users in **St. Louis, Missouri, US**. This role is critical in ensuring our clients receive timely and effective solutions to their technical inquiries and issues, thereby maintaining high levels of customer satisfaction and operational continuity. The Technical Support Specialist will be responsible for diagnosing and resolving a wide range of hardware, software, and network problems, utilizing a variety of troubleshooting tools and methodologies. You will document all support interactions, track issue resolution, and escalate complex problems to senior technical staff when necessary. Proactive communication with clients, providing clear and concise explanations of solutions, and offering guidance on product usage are key aspects of this role. The ideal candidate possesses strong analytical and problem-solving skills, coupled with excellent communication and interpersonal abilities. A solid understanding of computer systems, operating systems, and common software applications is required. Experience with ticketing systems and remote support tools is highly desirable. Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus. You must be patient, empathetic, and dedicated to providing an exceptional customer experience, even in challenging situations. This is a rewarding opportunity to leverage your technical expertise, contribute to a positive user experience, and grow within a supportive and innovative organization.
Apply Now
2
Technical Support Specialist
63101 St. Louis, Missouri
$55000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and technically adept Technical Support Specialist to provide exceptional customer service and IT support to their user base in St. Louis, Missouri . This role is essential for ensuring the smooth operation of our technology infrastructure and delivering prompt resolution to user issues. You will be the first point of contact for technical inquiries, diagnosing and resolving hardware, software, and network problems. The ideal candidate is patient, has excellent communication skills, and thrives in a fast-paced environment.
Key Responsibilities:
Key Responsibilities:
- Provide first-level technical support to end-users via phone, email, and chat, addressing hardware, software, and network-related issues.
- Diagnose and resolve technical problems, escalating complex issues to senior support teams or specialized departments when necessary.
- Install, configure, and maintain computer hardware, software, operating systems, and peripheral devices.
- Assist users with
Apply Now
3
Technical Support Lead
63101 St. Louis, Missouri
$65000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a motivated and experienced Technical Support Lead to manage and mentor a team of support specialists based in St. Louis, Missouri, US . This role is crucial for ensuring exceptional customer service and efficient resolution of technical issues for our user base. You will be responsible for overseeing the day-to-day operations of the support desk, troubleshooting complex technical problems, and developing solutions to improve support processes and customer satisfaction. Key responsibilities include managing ticket queues, prioritizing issues, and ensuring timely escalation and resolution. You will also be involved in training new support staff, creating and maintaining knowledge base articles, and documenting troubleshooting procedures. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a proven ability to lead and motivate a team. A deep understanding of common hardware, software, and networking issues is required. Experience with customer relationship management (CRM) software and ticketing systems is essential. We are looking for an individual with outstanding communication and interpersonal skills, who can effectively interact with both technical and non-technical users. This position requires a proactive approach to identifying recurring issues and implementing preventative measures. If you are passionate about customer service, possess strong technical acumen, and are ready to take on a leadership role in St. Louis, Missouri, US , we encourage you to apply.
Apply Now
4
Technical Support Specialist
63101 St. Louis, Missouri
$55000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Join a dynamic e-commerce company as a Technical Support Specialist in St. Louis, Missouri, US . This vital role focuses on providing exceptional technical assistance to customers, resolving hardware, software, and network issues efficiently and effectively. You will be the first point of contact for customers experiencing technical difficulties, diagnosing problems through effective questioning and troubleshooting techniques. Key responsibilities include responding to customer inquiries via phone, email, and chat, documenting all issues and resolutions in the ticketing system, and escalating complex problems to higher-level support when necessary. You will also assist with user
Apply Now
5
Senior Technical Support Specialist
63101 St. Louis, Missouri
$75000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking an experienced Senior Technical Support Specialist to provide exceptional assistance to users in St. Louis, Missouri, US . This position offers the flexibility of a fully remote work setup, allowing you to deliver expert support from your home office. You will be responsible for resolving complex technical issues, providing guidance on product usage, and contributing to the improvement of our support resources. Key responsibilities include diagnosing and troubleshooting hardware, software, and network problems, escalating unresolved issues to appropriate teams, documenting solutions, and creating comprehensive knowledge base articles. You will also be involved in training junior support staff and providing feedback to the product development team based on user experiences. The ideal candidate possesses advanced knowledge of operating systems (Windows, macOS, Linux), common software applications, and network protocols. Experience with CRM systems and remote support tools is essential. Excellent communication skills, both written and verbal, are paramount for effectively interacting with customers and colleagues. A strong customer service orientation and the ability to remain calm and professional under pressure are critical. A bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience, combined with at least 5 years of experience in technical support or helpdesk roles, is required. Problem-solving aptitude and a passion for technology are highly valued. Join our team and help ensure our users have a seamless and positive experience.
Apply Now
Be The First To Know
About the latest It specialists Jobs in St. Louis !
6
Remote Technical Support Specialist
63101 St. Louis, Missouri
$50000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Remote Technical Support Specialist to provide exceptional assistance to their customer base. This fully remote position is ideal for individuals passionate about technology and customer service. You will be the first point of contact for customers experiencing technical difficulties, troubleshooting a wide range of software and hardware issues. Responsibilities include diagnosing problems, providing clear and concise solutions, documenting support interactions, and escalating complex issues to higher-level support teams when necessary. This role requires a deep understanding of common operating systems, networking principles, and various software applications. You must be proficient in using remote support tools and ticketing systems. The ability to remain patient, empathetic, and professional under pressure is crucial. Excellent communication skills, both written and verbal, are essential for explaining technical concepts to non-technical users. As a remote team member, you must be self-motivated, organized, and able to work independently, ensuring timely responses and resolution of customer inquiries. A strong commitment to customer satisfaction and a proactive approach to problem-solving are key. This is a great opportunity to join a growing company and make a real difference in customer experience. We value individuals who are eager to learn and grow within a supportive team environment. You will be provided with the necessary tools and training to excel in this role.
Key Responsibilities:
Key Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Guide customers through step-by-step solutions in a clear and concise manner.
- Document all customer interactions, issues, and resolutions in the ticketing system.
- Escalate unresolved issues to appropriate support teams.
- Maintain a high level of customer satisfaction through effective problem-solving and communication.
- Contribute to the knowledge base by creating and updating support articles.
- Identify recurring issues and suggest improvements to products or processes.
- Adhere to all company policies and procedures for customer support.
- High school diploma or equivalent; Associate's or Bachelor's degree in IT or a related field is a plus.
- 1-2 years of experience in technical support or a customer service role.
- Proficiency in troubleshooting common hardware and software issues.
- Familiarity with Windows, macOS, and/or Linux operating systems.
- Excellent problem-solving, analytical, and communication skills.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
Apply Now
7
Senior Technical Support Lead
63101 St. Louis, Missouri
$80000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a highly skilled and motivated Senior Technical Support Lead to join their growing IT department in St. Louis, Missouri . This hybrid role offers a blend of remote flexibility and in-office collaboration, ensuring you have the best of both worlds. You will be responsible for leading a team of technical support specialists, providing high-level technical assistance to internal users and clients, and managing IT support operations. The ideal candidate possesses exceptional problem-solving abilities, a strong understanding of various hardware and software systems, and proven leadership experience. Key responsibilities include troubleshooting complex technical issues, developing and implementing support procedures, managing ticket systems, and ensuring timely resolution of all support requests. You will also be involved in training and mentoring junior support staff, conducting performance reviews, and identifying areas for skill development. This role requires proactive monitoring of system performance, identifying potential issues before they impact users, and implementing preventive measures. You will collaborate with other IT teams, such as system administrators and network engineers, to resolve escalated issues and improve overall system reliability. Creating and maintaining technical documentation, knowledge base articles, and user guides is also an important aspect of the position. The Senior Technical Support Lead will contribute to the strategic planning of IT support services, recommending new tools and technologies to enhance efficiency and user satisfaction. A Bachelor's degree in Computer Science, Information Technology, or a related field is required. Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are highly desirable. A minimum of 5-7 years of experience in technical support, with at least 2 years in a team lead or supervisory capacity, is essential.
Apply Now
8
Senior Technical Support Specialist
63101 St. Louis, Missouri
$65000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a leading provider of enterprise software solutions, is seeking a dedicated and skilled Senior Technical Support Specialist to join their customer success team in St. Louis, Missouri . This role is essential for providing high-level technical assistance and problem resolution to a diverse client base, ensuring customer satisfaction and retention. You will be the primary point of contact for complex technical inquiries, troubleshooting intricate issues, and guiding customers through solutions.
Key responsibilities include diagnosing and resolving advanced technical issues related to software installation, configuration, integration, and performance. You will provide expert-level support via phone, email, and remote access tools. This involves documenting technical solutions, creating knowledge base articles, and contributing to the improvement of support processes. You will also collaborate with engineering and product development teams to report bugs, suggest product enhancements, and provide customer feedback. The Senior Technical Support Specialist will manage escalated customer issues, ensuring timely and effective resolution, and maintaining clear communication with clients throughout the process. A strong understanding of system administration, network fundamentals, and database concepts is crucial. This role also involves training and mentoring junior support staff, sharing expertise, and promoting best practices in customer support. You will be expected to proactively identify potential issues and provide preventive solutions to minimize customer impact.
Qualifications:
Key responsibilities include diagnosing and resolving advanced technical issues related to software installation, configuration, integration, and performance. You will provide expert-level support via phone, email, and remote access tools. This involves documenting technical solutions, creating knowledge base articles, and contributing to the improvement of support processes. You will also collaborate with engineering and product development teams to report bugs, suggest product enhancements, and provide customer feedback. The Senior Technical Support Specialist will manage escalated customer issues, ensuring timely and effective resolution, and maintaining clear communication with clients throughout the process. A strong understanding of system administration, network fundamentals, and database concepts is crucial. This role also involves training and mentoring junior support staff, sharing expertise, and promoting best practices in customer support. You will be expected to proactively identify potential issues and provide preventive solutions to minimize customer impact.
Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support or a similar customer-facing IT role.
- Proven experience troubleshooting complex software and hardware issues.
- Strong knowledge of operating systems (Windows, macOS, Linux) and networking concepts (TCP/IP, DNS, DHCP).
- Experience with database technologies (SQL) and scripting languages (e.g., Python, PowerShell) is a plus.
- Familiarity with ITIL best practices and helpdesk ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent analytical, problem-solving, and diagnostic skills.
- Exceptional communication, interpersonal, and customer service skills.
- Ability to explain technical concepts clearly to non-technical users.
- Strong organizational and time management skills.
Apply Now
9