96 IT Specialists jobs in St. Louis

• Lead, mentor, and manage a team of remote technical support specialists.
• Oversee the daily operations of the technical support department, ensuring efficient ticket resolution.
• Develop and implement support processes and procedures to enhance efficiency and customer satisfaction.
• Provide Tier 3 technical support for complex customer issues.
• Train and onboard new support team members.
• Create and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
• Monitor support performance metrics and identify areas for improvement.
• Collaborate with engineering and product development teams to report bugs and suggest product enhancements.
• Act as a point of escalation for critical customer issues.
• Ensure adherence to service level agreements (SLAs) and company standards.
• Foster a positive and collaborative team culture within the remote support environment.
• Gather customer feedback and translate it into actionable insights for service improvement.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 5+ years of experience in technical support, with at least 2 years in a lead or supervisory role.
• Proven expertise in troubleshooting software and hardware issues across various platforms.
• Strong understanding of network protocols, operating systems (Windows, macOS, Linux), and common software applications.
• Excellent communication, interpersonal, and leadership skills.
• Ability to effectively manage and motivate a remote team.
• Proficiency with helpdesk ticketing systems (e.g., Zendesk, ServiceNow) and CRM software.
• Demonstrated ability to work independently, manage multiple priorities, and meet deadlines in a remote setting.
• Strong analytical and problem-solving skills.
• Customer-centric mindset with a commitment to delivering exceptional service.

Headquartered in St. Louis, Missouri with more than 1,200 employees and nearing $2B in revenue, Alberici is a diversified construction company that partners with leading organizations throughout North America to build their most challenging and important projects.

Since our founding in 1918, Alberici earned a reputation for executing with quality, safety and trust. Combined with our 100+ years of experience, we provide construction solutions to the automotive, commercial, civil, energy, food & beverage, healthcare, heavy industrial, industrial process, and water industries.

We build the critical structures that improve lives and strengthen communities.

Our mission is simple — and our approach to delivering on it is equally straightforward. We are as open and honest with our employees and partners as we are with our clients. We are here to work together to do the best work possible to bring this mission to life.

When it comes to our team, Alberici employees are built differently. We seek the best and brightest and are committed to investing in our people and providing the training and resources they need to learn, grow, and advance.

Are you Built for the Challenge ?

Our Values:

• Working Safely   
• Valuing Diversity             
• Serving Humbly
• Executing with Integrity
• Solving Creatively
• Engaging Fully

What We Offer:

• Profit-sharing plan, cash bonus programs and annual cost-of-living adjustments
• Generous salary increases and per diems for qualified out-of-town assignments
• Health, dental and vision insurance eligibility on day one
• Paid parental leave
• Continuing education reimbursement
• Personalized career development and training programs
• Minimum of 29 days of PTO (including holidays) for entry-level roles
• Fitness center for St. Louis office-based team members
• Gym membership reimbursement for project-based team members
• Corporate office cafeteria access
• Employee Resource Group (ERG) opportunities
• Philanthropy opportunities

Position Overview:

Essential Duties and Responsibilities include the following; however, other duties may be assigned.  To perform in this position successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Configures and installs computer hardware and software.
• Maintains IT work areas.
• Upgrades hardware and software components.
• Maintains IT hardware asset and software tracking.
• Remains abreast of changes in user and system software and hardware requirements.
• Provides first level end-user support.
• Maintains IT helpdesk ticketing system.

Additional Duties and Responsibilities

• Supports and adheres to the matrix organization format.
• Models and reinforces safety as a top priority of the organization.  Always wears a hard hat and other appropriate personal protective equipment in the field.
• Meets schedules and deadlines, adheres to policies and procedures, and maintains a good attendance/tardiness record.
• Ensures client satisfaction, both internally and externally, through positive, pleasant, professional, and efficient handling of issues.
• Exercises good interpersonal skills by gladly assisting others to accomplish work of the organization, even if it is outside the scope of regular duties.
• Performs other duties as assigned by the Supervisor.

Knowledge, Skills, and Abilities

• Reads, analyzes, and interprets documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Writes routine reports and correspondence.
• Speaks effectively before groups of customers or employees of organization.
• Defines problems, collects data, establishes facts, and draws valid conclusions.
• Calculates figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Interprets a variety of instructions furnished in written, oral, diagram or schedule form.
• Organizes and manages time, duties, and activities efficiently.

Education and Experience

Two-year degree/certificate from a college or technical school AND one to three years related experience and/or training OR equivalent combination of education and experience.

Alberici is a North American company with multiple Operating Companies:

Alberici Constructors, Inc., Alberici Constructors, LTD., Alberici Construcciones, BRC, CAS Constructors, Filanc, Flintco, Hillsdale Fabricators, Kienlen Constructors, and WWPS

#LI-Hybrid

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• Respond to customer inquiries and support requests via email, chat, and phone in a timely and professional manner.
• Diagnose and resolve technical issues related to our client's software applications, including installation, configuration, and usage problems.
• Provide clear and concise step-by-step instructions and guidance to users to help them overcome technical challenges.
• Document all customer interactions, issues, and resolutions in the ticketing system, ensuring accuracy and completeness.
• Identify trends in customer issues and escalate recurring problems or product bugs to the engineering and product development teams.
• Contribute to the creation and maintenance of a comprehensive knowledge base, FAQs, and troubleshooting guides.
• Assist in testing new product releases and provide feedback on user experience and potential issues.
• Collaborate with cross-functional teams, including sales, engineering, and product management, to ensure customer satisfaction.
• Maintain a deep understanding of our client's products and services, staying up-to-date with new features and updates.
• Adhere to established service level agreements (SLAs) for response and resolution times.

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 2 years of experience in technical support, customer service, or a related role, preferably within the SaaS industry.
• Strong understanding of software troubleshooting methodologies and common technical issues.
• Excellent problem-solving and analytical skills.
• Proficiency with ticketing systems (e.g., Zendesk, Intercom) and CRM software.
• Exceptional written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
• Patience, empathy, and a customer-centric approach.
• Ability to work independently, manage workload effectively, and troubleshoot issues with minimal supervision.
• Experience with cloud-based platforms and basic networking concepts is a plus.
• A reliable internet connection and a quiet, dedicated workspace are essential for this remote role.

• Provide high-level technical support and troubleshooting for end-users experiencing hardware, software, and network issues via phone, email, and chat.
• Diagnose and resolve complex technical problems, escalating when necessary to appropriate internal teams or vendors.
• Develop and maintain comprehensive technical documentation, knowledge base articles, and user guides.
• Assist in the installation, configuration, and maintenance of software and hardware systems.
• Identify recurring technical issues and propose proactive solutions to prevent future occurrences.
• Contribute to the continuous improvement of support processes and tools.
• Mentor and guide junior support staff, sharing knowledge and best practices.
• Manage and prioritize support tickets, ensuring timely resolution and customer satisfaction.
• Stay up-to-date with the latest technological advancements and support trends.
• Participate in user acceptance testing for new system deployments and upgrades.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Minimum of 5 years of experience in a technical support or helpdesk role, with a strong emphasis on troubleshooting complex issues.
• In-depth knowledge of operating systems (Windows, macOS), common productivity software, networking protocols, and hardware components.
• Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
• Excellent problem-solving, analytical, and critical-thinking skills.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Demonstrated ability to work independently and manage workload effectively in a remote setting.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are a plus.

• Respond to customer inquiries and technical issues via phone, email, and chat.
• Diagnose and troubleshoot hardware, software, and network problems.
• Guide users through step-by-step solutions for technical issues.
• Escalate complex problems to senior support staff or engineering teams when necessary.
• Document all support interactions, issues, and resolutions in a ticketing system.
• Provide clear and concise instructions to users of varying technical expertise.
• Contribute to the knowledge base by creating and updating support articles.
• Identify recurring technical issues and provide feedback to product and engineering teams.
• Ensure customer satisfaction by delivering prompt and effective technical support.
• Maintain a high level of product knowledge and stay updated on new features and releases.

• Proven experience in technical support or a similar customer service role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
• Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
• Excellent troubleshooting and problem-solving skills.
• Exceptional verbal and written communication skills.
• Patience and a customer-focused attitude.
• Ability to work independently and manage time effectively in a remote setting.
• High school diploma or equivalent required; Associate's or Bachelor's degree in IT or a related field is a plus.
• Certifications such as CompTIA A+ are beneficial.

• Provide advanced technical support to clients for complex software and hardware issues.
• Diagnose, troubleshoot, and resolve technical problems in a timely and efficient manner.
• Manage and prioritize support tickets, ensuring adherence to service level agreements (SLAs).
• Act as an escalation point for junior support engineers, providing guidance and mentorship.
• Document technical solutions, troubleshooting steps, and best practices in the knowledge base.
• Analyze recurring technical issues and provide feedback to product development and engineering teams for improvement.
• Collaborate with cross-functional teams, including engineering, product management, and sales, to resolve client issues.
• Conduct remote and sometimes on-site troubleshooting and client training.
• Stay up-to-date with product updates, new technologies, and industry best practices.
• Contribute to the continuous improvement of support processes and tools.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5-7 years of experience in technical support or system administration, with a focus on enterprise software.
• In-depth knowledge of operating systems (Windows, Linux, macOS), networking protocols (TCP/IP, DNS, DHCP), and common IT infrastructure.
• Experience with scripting languages (e.g., PowerShell, Bash) is a plus.
• Excellent analytical, problem-solving, and diagnostic skills.
• Strong communication and customer service skills, with the ability to explain technical concepts to non-technical users.
• Experience working with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Ability to work effectively in a hybrid environment, balancing remote and in-office responsibilities.

• Lead, mentor, and manage a team of remote technical support specialists, fostering a collaborative and high-performance culture.
• Oversee the daily operations of the technical support department, ensuring timely and effective resolution of customer inquiries and issues.
• Develop and implement support policies, procedures, and best practices to enhance efficiency and customer experience.
• Act as a primary escalation point for complex technical problems, providing advanced troubleshooting and solutions.
• Monitor key performance indicators (KPIs) for the support team, such as response times, resolution rates, and customer satisfaction scores.
• Train and onboard new support team members, ensuring they are equipped with the necessary knowledge and skills.
• Identify recurring customer issues and collaborate with product development and engineering teams to implement permanent solutions.
• Maintain and update the knowledge base with comprehensive troubleshooting guides and FAQs.
• Gather customer feedback to identify areas for product and service improvement.
• Ensure adherence to service level agreements (SLAs) and maintain high standards of customer service.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 4 years of experience in technical support, with at least 2 years in a team lead or supervisory role.
• Proven experience supporting SaaS products or complex software solutions.
• Strong understanding of ticketing systems (e.g., Zendesk, Jira Service Management) and remote collaboration tools.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Exceptional leadership, communication, and interpersonal abilities, with a focus on remote team management.
• Ability to remain calm and effective under pressure.
• Proficiency in troubleshooting operating systems, network connectivity, and common software applications.
• Experience in creating technical documentation and knowledge base articles.
• A customer-centric mindset with a passion for helping others.

• Lead and manage a remote team of technical support specialists.
• Oversee the daily operations of the IT helpdesk, ensuring efficient ticket management and resolution.
• Develop and enforce support policies, procedures, and best practices.
• Handle escalated technical issues and provide expert-level troubleshooting.
• Conduct root cause analysis for recurring technical problems and implement preventative measures.
• Monitor support performance metrics and identify areas for improvement.
• Train and mentor support team members, fostering professional growth.
• Collaborate with IT management on system upgrades, implementations, and IT strategy.
• Ensure exceptional customer service and maintain high levels of user satisfaction.
• Manage the knowledge base and create support documentation.

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in technical support, with at least 2 years in a lead or supervisory role.
• Proven experience managing a remote support team.
• Strong technical aptitude across various operating systems (Windows, macOS, Linux), hardware, and software applications.
• Expertise in troubleshooting network issues, software conflicts, and hardware problems.
• Familiarity with IT support ticketing systems (e.g., Zendesk, ServiceNow) and remote management tools.
• Excellent problem-solving, analytical, and critical thinking skills.
• Outstanding customer service and interpersonal communication skills.
• Ability to work independently, prioritize tasks, and manage time effectively in a remote setting.
• Strong leadership and team-building capabilities.