105 IT Specialists jobs in Waukesha
Technical Support Lead
53201 Milwaukee, Wisconsin
$70000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a skilled and experienced Technical Support Lead to join their growing IT department in **Milwaukee, Wisconsin, US**. This hybrid role is responsible for overseeing the day-to-day operations of the technical support team, ensuring efficient resolution of hardware, software, and network issues for end-users. You will provide technical guidance, manage support tickets, and contribute to the continuous improvement of IT support processes.
Responsibilities:
Responsibilities:
- Lead and mentor a team of technical support specialists, providing guidance and performance feedback.
- Manage the ticketing system, ensuring timely and effective resolution of support requests.
- Diagnose and resolve complex hardware, software, and network issues for end-users.
- Develop and maintain IT support documentation, including knowledge base articles and troubleshooting guides.
- Install, configure, and troubleshoot operating systems and application software.
- Manage user account creation, modification, and deletion.
- Oversee the deployment and maintenance of IT equipment, including desktops, laptops, and peripherals.
- Collaborate with other IT teams (e.g., Systems Administration, Network Engineering) to resolve escalated issues.
- Identify recurring technical issues and recommend proactive solutions or system improvements.
- Ensure adherence to IT policies, security protocols, and service level agreements (SLAs).
- Provide end-user training on new hardware and software.
- Participate in IT projects and initiatives as required.
- Maintain an inventory of IT assets.
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0
Technical Support Engineer
53202 West Milwaukee, Wisconsin
$70000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is seeking a highly skilled and dedicated Technical Support Engineer to join their team in **Milwaukee, Wisconsin, US**. This role is essential in providing top-tier technical assistance to clients, ensuring the seamless operation and optimal performance of our software products. The ideal candidate will possess a deep understanding of software troubleshooting, network configurations, and database management, coupled with exceptional communication and problem-solving skills. You will be responsible for diagnosing and resolving complex technical issues, guiding customers through solutions, and collaborating with development teams to address software defects and enhancements. This position requires a proactive approach, a customer-centric mindset, and the ability to work effectively under pressure in a dynamic environment. You will be a key point of contact for our clients, providing them with the support they need to succeed.
Responsibilities:
Responsibilities:
- Provide expert technical support to customers via phone, email, and ticketing system.
- Diagnose, troubleshoot, and resolve complex software and hardware issues.
- Guide customers through installation, configuration, and usage of our products.
- Escalate unresolved issues to appropriate internal teams (e.g., development, engineering) with detailed documentation.
- Create and maintain technical documentation, knowledge base articles, and FAQs.
- Identify recurring issues and provide feedback to product development teams for improvement.
- Monitor system performance and identify potential issues before they impact customers.
- Assist with remote installations, upgrades, and system maintenance.
- Develop and deliver technical training sessions for customers and internal staff.
- Ensure high levels of customer satisfaction through prompt and effective support.
- Stay up-to-date with product updates, new features, and industry best practices.
- Analyze support metrics to identify trends and areas for process improvement.
- Collaborate with sales and account management teams to ensure client success.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- Minimum of 3-5 years of experience in technical support, help desk, or a similar role.
- Strong understanding of operating systems (Windows, macOS, Linux) and networking concepts (TCP/IP, DNS, DHCP).
- Experience with database technologies (SQL Server, MySQL) is a plus.
- Proficiency in troubleshooting software applications and identifying root causes of errors.
- Excellent analytical, problem-solving, and critical-thinking skills.
- Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Desk) and remote support tools.
- Ability to work independently and manage multiple priorities effectively.
- Customer-focused attitude with a commitment to providing outstanding service.
- Relevant certifications (e.g., CompTIA A+, Network+) are a plus.
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1
Technical Support Engineer
53202 West Milwaukee, Wisconsin
$78000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is looking for a skilled Technical Support Engineer to join their growing team in Milwaukee, Wisconsin, US . This position operates on a hybrid schedule, offering flexibility and work-life balance. The Technical Support Engineer will be responsible for providing high-level technical assistance and troubleshooting for complex customer issues related to our client's software and hardware products. You will diagnose and resolve technical problems efficiently, ensuring customer satisfaction and minimizing downtime. Key responsibilities include responding to customer inquiries via phone, email, and chat; documenting support activities; and escalating unresolved issues to appropriate engineering teams. The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, coupled with proven experience in technical support or a similar customer-facing role. Strong analytical and problem-solving abilities are crucial, along with a deep understanding of operating systems, networking concepts, and common software applications. Excellent communication and interpersonal skills are essential for interacting with customers from diverse technical backgrounds. Familiarity with ticketing systems and remote support tools is required. You will be involved in creating and maintaining technical documentation, knowledge base articles, and training materials for customers and internal teams. This role offers an excellent opportunity to expand your technical expertise, work with innovative products, and contribute to maintaining our client's reputation for exceptional customer service in a dynamic and supportive environment.
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2
Senior Technical Support Engineer
53202 Milwaukee, Wisconsin
$75000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a leading provider of enterprise software solutions, is looking for a highly skilled Senior Technical Support Engineer to join their dedicated team in **Milwaukee, Wisconsin, US**. This role is critical in providing advanced technical assistance, troubleshooting complex issues, and ensuring customer satisfaction with our cutting-edge products. The ideal candidate will possess deep technical knowledge, exceptional problem-solving abilities, and a passion for delivering outstanding customer service.
Key Responsibilities:
Qualifications:
This is an excellent opportunity to leverage your technical expertise and problem-solving skills to make a significant impact on customer success. Join our innovative and supportive team.
Key Responsibilities:
- Provide expert-level technical support to customers via phone, email, and remote sessions, addressing complex hardware and software issues.
- Diagnose, troubleshoot, and resolve escalated customer problems in a timely and efficient manner.
- Analyze root causes of technical issues and collaborate with development and product teams to implement permanent solutions.
- Develop and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.
- Guide and mentor junior support engineers, sharing expertise and best practices.
- Contribute to the improvement of support processes, tools, and methodologies.
- Manage customer escalations and ensure proactive communication throughout the resolution process.
- Identify trends in customer issues and provide feedback to product development for future enhancements.
- Participate in on-call rotation to provide 24/7 support as needed.
- Stay up-to-date with product updates, new features, and industry best practices.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support, preferably in a Tier 2 or Tier 3 role.
- Proven expertise in troubleshooting complex software and hardware issues, ideally related to enterprise applications.
- Strong understanding of operating systems (Windows, Linux), networking protocols, and common IT infrastructure.
- Excellent analytical and problem-solving skills, with the ability to think critically under pressure.
- Superb communication and interpersonal skills, with the ability to explain technical concepts to both technical and non-technical users.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Ability to work independently and collaboratively in a team environment.
- Proactive approach to identifying and resolving potential issues.
- Customer-focused mindset with a dedication to achieving high levels of satisfaction.
This is an excellent opportunity to leverage your technical expertise and problem-solving skills to make a significant impact on customer success. Join our innovative and supportive team.
Apply Now
3
Senior Technical Support Engineer
53202 Milwaukee, Wisconsin
$90000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Technical Support Engineer to provide advanced technical assistance and troubleshooting for their enterprise software solutions. This role is essential in ensuring customer satisfaction and resolving complex technical issues efficiently. You will be a key point of contact for high-priority customer inquiries, working collaboratively with development and product management teams to diagnose and resolve intricate software bugs and system problems. The ideal candidate will possess a deep understanding of software architecture, operating systems, networking protocols, and database management. Responsibilities include analyzing customer-reported issues, documenting solutions, creating knowledge base articles, and providing technical guidance to junior support staff. You will also be involved in identifying trends in support requests, contributing to product improvement initiatives, and ensuring prompt and effective resolution of critical customer issues. Strong problem-solving skills, excellent communication abilities, and a customer-centric approach are paramount for success in this position.
Responsibilities:
Responsibilities:
- Provide advanced technical support and troubleshooting for complex software products and systems.
- Analyze, diagnose, and resolve intricate technical issues reported by enterprise clients.
- Collaborate closely with development, QA, and product management teams to identify root causes and implement solutions.
- Develop and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.
- Serve as a point of escalation for critical customer issues, ensuring timely and effective resolution.
- Guide and mentor junior technical support engineers, sharing expertise and best practices.
- Monitor system performance and identify potential issues before they impact customers.
- Participate in the testing and validation of software patches and updates.
- Gather customer feedback and provide insights to product development teams for continuous improvement.
- Manage customer relationships, ensuring a high level of satisfaction.
- Document all support interactions and resolutions in the CRM system.
- Stay up-to-date with product updates, new features, and relevant technologies.
- Proactively identify opportunities to improve support processes and customer experience.
- Contribute to the development and delivery of technical training materials.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Minimum of 5 years of experience in technical support, system administration, or a related IT role.
- Proven expertise in troubleshooting complex software applications and systems.
- Strong understanding of operating systems (Windows, Linux), networking (TCP/IP, DNS, HTTP), and databases (SQL).
- Excellent analytical and problem-solving skills with a keen attention to detail.
- Superior communication, interpersonal, and customer service skills.
- Experience with scripting languages (e.g., Python, Bash) is a plus.
- Familiarity with cloud platforms (AWS, Azure, GCP) and containerization technologies is advantageous.
- Ability to manage multiple priorities and work effectively under pressure.
- Experience with ITIL best practices is desirable.
- Previous experience in a customer-facing technical role is essential.
- Ability to translate technical information for both technical and non-technical audiences.
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4
Senior Technical Support Specialist
53201 Milwaukee, Wisconsin
$55000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is searching for a highly skilled and customer-focused Senior Technical Support Specialist to join their expanding team in Milwaukee, Wisconsin, US . This role is critical in providing advanced technical assistance and problem resolution for a complex suite of software applications. You will be expected to handle escalated customer issues, diagnose and troubleshoot intricate technical problems, and guide end-users through solutions. Key responsibilities include documenting technical issues and resolutions, contributing to the knowledge base, training junior support staff, and collaborating with engineering and product teams to identify and resolve recurring problems. The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, complemented by 4-6 years of experience in a technical support or helpdesk environment. A proven track record of resolving complex software issues, excellent analytical and diagnostic skills, and a deep understanding of operating systems, networking, and databases are required. Certifications such as CompTIA A+, Network+, or ITIL are a plus. Exceptional communication and interpersonal skills are essential for interacting effectively with customers and internal teams. This hybrid position offers the flexibility to work both in the office and remotely, fostering a productive and adaptable work environment. If you are passionate about technology, dedicated to superior customer service, and eager to contribute to a leading organization, we invite you to apply for this challenging role in Milwaukee.
Apply Now
5
Senior Technical Support Specialist
53201 Milwaukee, Wisconsin
$60000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Senior Technical Support Specialist to join their team in Milwaukee, Wisconsin, US . This role is crucial for providing advanced technical assistance and resolving complex issues for our diverse customer base. The ideal candidate will have a deep understanding of our product suite and be adept at diagnosing and troubleshooting hardware and software problems. You will be the frontline for escalated technical challenges, working closely with engineering and product teams to find and implement solutions. This position requires excellent problem-solving abilities, strong communication skills, and a commitment to delivering exceptional customer service.
Responsibilities include managing support tickets, documenting solutions, and contributing to our knowledge base. You will also be involved in training junior support staff, identifying recurring issues, and providing feedback for product improvement. The ability to explain technical concepts clearly to non-technical users is paramount. This role demands a proactive approach to customer satisfaction, ensuring that all issues are resolved efficiently and effectively, minimizing downtime and maximizing user experience. You will be a key player in maintaining high levels of customer loyalty and satisfaction through expert technical support.
Key Responsibilities:
Qualifications:
Responsibilities include managing support tickets, documenting solutions, and contributing to our knowledge base. You will also be involved in training junior support staff, identifying recurring issues, and providing feedback for product improvement. The ability to explain technical concepts clearly to non-technical users is paramount. This role demands a proactive approach to customer satisfaction, ensuring that all issues are resolved efficiently and effectively, minimizing downtime and maximizing user experience. You will be a key player in maintaining high levels of customer loyalty and satisfaction through expert technical support.
Key Responsibilities:
- Provide advanced technical support for hardware and software issues via phone, email, and ticketing system.
- Diagnose, troubleshoot, and resolve complex technical problems escalated from lower support tiers.
- Document all support interactions, resolutions, and technical findings accurately.
- Contribute to and maintain a comprehensive knowledge base of technical issues and solutions.
- Collaborate with engineering and product development teams to identify root causes and advocate for product improvements.
- Train and mentor junior technical support staff.
- Identify trends in support requests and propose solutions to prevent future issues.
- Ensure timely and effective resolution of customer issues, meeting or exceeding service level agreements (SLAs).
- Develop and deliver training materials for customers and internal teams.
- Stay up-to-date with product updates and new technologies.
Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in technical support or a similar IT role.
- Proven expertise in troubleshooting complex hardware, software, and network issues.
- Strong knowledge of operating systems (Windows, macOS, Linux) and common applications.
- Excellent diagnostic and problem-solving skills.
- Exceptional customer service and communication skills, with the ability to explain technical concepts clearly.
- Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to work under pressure and manage multiple priorities effectively.
- Experience with scripting or programming languages is a plus.
- Relevant certifications (e.g., CompTIA A+, Network+) are desirable.
Apply Now
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6
Senior Technical Support Engineer
53201 West Milwaukee, Wisconsin
$80000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Technical Support Engineer to join their global customer service and helpdesk team. This position is fully remote, allowing you to provide expert technical assistance and troubleshooting from anywhere. You will be responsible for resolving complex technical issues for our client's diverse customer base, providing exceptional support via phone, email, and chat. Key duties include diagnosing and resolving software and hardware problems, escalating issues when necessary, documenting solutions, and contributing to the knowledge base. You will also mentor junior support staff, participate in product testing, and provide feedback to the development team to improve product usability and reliability. The ideal candidate will possess a deep understanding of IT systems, networks, and common software applications, coupled with outstanding problem-solving abilities and excellent communication skills. A proven track record of providing advanced technical support in a customer-facing role is essential. Proficiency with ticketing systems, remote access tools, and diagnostic software is required. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is necessary. Industry certifications such as CompTIA A+, Network+, or Microsoft certifications are highly desirable. Minimum of 5 years of experience in technical support or helpdesk environments is required. If you are a patient, detail-oriented, and customer-focused individual with a passion for technology and resolving complex issues, we invite you to apply for this exciting remote opportunity.
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7
Lead Technical Support Engineer
53202 West Milwaukee, Wisconsin
$95000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a fast-growing technology company specializing in innovative software solutions, is looking for an experienced and highly skilled Lead Technical Support Engineer to join their team in Milwaukee, Wisconsin, US . This is a crucial role responsible for leading a team of support specialists, ensuring the highest level of customer satisfaction, and resolving complex technical issues for our client's diverse customer base. The ideal candidate will possess a strong technical aptitude, excellent problem-solving skills, and a passion for providing exceptional customer service. Responsibilities include mentoring and training support staff, developing and improving support processes and documentation, and acting as a point of escalation for challenging technical problems. You will also be responsible for analyzing support trends, identifying recurring issues, and collaborating with product development and engineering teams to implement solutions and enhance product stability. A deep understanding of (mention relevant technologies, e.g., SaaS platforms, networking, databases, specific software applications) is essential. The successful candidate will be adept at communicating technical information clearly and effectively to both technical and non-technical users. This role requires strong leadership qualities, excellent organizational skills, and the ability to manage multiple priorities in a demanding environment. Join our client to play a key role in ensuring customer success and driving the continuous improvement of their support operations. This position offers a competitive salary, comprehensive benefits, and excellent opportunities for career advancement within a supportive and innovative company.
Key Responsibilities:
Key Responsibilities:
- Lead and manage the technical support team, providing guidance and mentorship.
- Handle escalated customer technical issues and provide timely resolutions.
- Develop and maintain comprehensive support documentation and knowledge base articles.
- Analyze support metrics and identify trends to improve product performance and support processes.
- Collaborate with engineering and product management teams on bug fixes and feature enhancements.
- Ensure adherence to service level agreements (SLAs) and customer satisfaction goals.
- Train and onboard new support team members.
- Stay up-to-date with product updates and industry best practices.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5+ years of experience in technical support or a similar role, with at least 2 years in a lead or supervisory capacity.
- Strong knowledge of (mention relevant technologies, e.g., Windows/macOS operating systems, cloud platforms, networking protocols).
- Experience with ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal abilities.
- Customer-focused mindset.
Apply Now
8
Senior Technical Support Engineer
53202 West Milwaukee, Wisconsin
$90000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Senior Technical Support Engineer to join their dynamic team in Milwaukee, Wisconsin, US . This hybrid role offers the opportunity to leverage your technical expertise to resolve complex customer issues, provide exceptional support, and contribute to product improvement. You will be a primary point of contact for advanced technical inquiries, diagnosing and solving intricate problems related to our software and hardware solutions. This involves in-depth troubleshooting, root cause analysis, and providing clear, concise resolutions to a diverse clientele. The ideal candidate will possess a strong foundation in IT systems, network infrastructure, and our specific product offerings. Excellent communication, empathy, and patience are paramount in this client-facing role. You will also play a crucial role in documenting technical solutions, contributing to knowledge base articles, and collaborating with engineering and product development teams to relay customer feedback and identify areas for product enhancement. This is an excellent opportunity for a seasoned support professional looking to make a significant impact in a collaborative and innovative environment.
Responsibilities:
Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat.
- Diagnose, troubleshoot, and resolve complex hardware and software issues.
- Perform in-depth root cause analysis for recurring or critical problems.
- Escalate unresolved issues to appropriate engineering or development teams with detailed documentation.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Collaborate with product development and engineering teams to provide feedback on product issues and enhancements.
- Train and mentor junior support staff.
- Manage and prioritize customer support tickets effectively.
- Ensure a high level of customer satisfaction through timely and effective problem resolution.
- Stay current with product updates, new features, and industry best practices.
- Participate in on-call rotation as needed.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Minimum of 5 years of experience in a technical support or helpdesk role, with a focus on complex issue resolution.
- Strong understanding of operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, DHCP), and common IT infrastructure.
- Proven ability to troubleshoot and diagnose intricate software and hardware problems.
- Excellent problem-solving, analytical, and critical thinking skills.
- Exceptional communication, interpersonal, and customer service skills.
- Experience with CRM and ticketing systems (e.g., Salesforce, Zendesk).
- Ability to explain technical concepts clearly to both technical and non-technical users.
- Experience working in a hybrid or team-based support environment.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.
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