7,199 IT Support Specialist jobs in the United States

D.A. Davidson Companies is an independent, employee-owned company with a rich history spanning more than 80 years. We are dedicated to conducting our business in accordance with the highest standards of integrity and ethics, and delivering outstanding service to our clients and each other. We support a friendly, open and supportive culture, and encourage candid communication and productive engagement that make our companies and each of us better. Just as we work to improve our clients' financial well-being, we also work to strengthen local communities-and giving back is one of our core values. You can learn more about our company culture and impact in our latest annual report.

Summary/Function:

Use knowledge and skills obtained through education and job experience to continuously support users from multiple business groups within DA Davidson. The position will adhere to ITIL principals and be responsible for the resolution and/or escalation of various hardware and software issues, both in-person and remotely.

Requirements/Qualifications:

•Working knowledge of a Service Desk including ticketing systems, phone system, supporting business applications, workflows and processes

•Proficient knowledge of basic computer hardware

•Bachelor's degree in field of specialty or equivalent IT Support experience

•Proficient computer skills and knowledge of software packages and their applications to include Microsoft Office and Microsoft operating systems

•Excellent communication skills, both oral and written; ability to communicate technical directions, both in person and over the phone to people with a wide variety of technical expertise

•Excellent customer service skills; ability to work successfully with a variety of personalities and various management levels

•Familiar with department policies, processes and procedures

•Consistently treat others with respect and maintain professional attitude and behavior

•Ability to work a variety of shifts

•Ability to safely lift and carry as much as 35 pounds

•Experience working in a team-oriented, collaborative environment

•Highly self-motivated and self-directed

•Organized and detail oriented

•Ability to work in a fast-paced, regulatory, and time sensitive environment

•Ability to triage and identify when escalation is necessary

•Problem solving skills and critical thinking

•Maintain or ability to obtain ITIL foundation certification within 1 year of start date

Duties:

•Respond, resolve, and escalate incidents or requests, both in person and over the phone, in a timely manner

•Attain performance goals set by management for resolving incidents and requests.

•Be logged into the support queue defined hours; provide escalation support and satisfactory customer service

•Troubleshoot and assist D.A. Davidson Companies' employees with using their computer and computer peripherals, applications and security credentials

•Evaluate workload and capacity of computers and computer system to determine feasibility of expanding or enhancing capabilities or performance; recommend improvements to IT management

•Assist in the support of business applications to include but not limited to: patching, testing, software licensing tracking, installing, upgrading, receiving application training, attending internal and external meetings, providing end user training, monitoring application performance, working with vendor support and sales, budgeting and creating documentation to end users and IT staff

•Assist in the support of computer life-cycle and office technology to include but not limited to: patching, imaging, deploying, transferring user profiles, evaluating, securing, receiving training on computer O/S and hardware, maintain inventory, manage printer support agreements, work with vendor support and sales, provide documentation to end users and IT staff and help resolve incidents with computer related to the O/S, core applications or hardware that has been escalated from the Service Desk

•Work with management to improve personal technical proficiency, support and customer service skills; identify and complete technical training and certifications; develop other work or career goals where progress can be tracked and discussed

•Learn and adhere to all D. A. Davidson Companies' policies and procedures; attend scheduled meetings or training sessions around existing or new policies and/or procedures; recommend changed to IT procedures to improve productivity and/or reduce costs

•Adhere to and educate users of our defined cybersecurity best practices, which include credential management, phishing and malicious vigilance, and physical security measures.

•Manage time to adhere to SLAs while maintaining service excellence

•Use ITSM tools and ticketing systems for tracking and contributing to a shared knowledge base

•Utilize ITIL best practices

•Use and improve upon existing tools, services, and procedures

•Other duties as assigned

What we offer:

Competitive salary plus excellent benefits and perks including, but not limited to:

•Medical, Dental and Vision

•Company 401(k)and ESOP contribution

•Generous sick, vacation, and maternity/parental leave

•Paid holidays

•Professional Development Opportunities

•Tuition Reimbursement ($15,000 lifetime cap)

•Charitable gift-matching program

•Davidson Day of Giving - Our tradition of positively impacting communities in which we live and work.

The potential base pay hiring range for this role is $5.00 to 32.00 per hour. The compensation offered will be determined on a case-by-case basis considering a variety of factors including, but not limited to, the skills, relevant work experience, and geographic location of each specific candidate. This role is eligible to participate in applicable D.A. Davidson variable compensation programs.

25 - 32 an hour

At D.A. Davidson, we are committed to fostering a diverse environment that supports the development and inclusivity of all employees.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Please answer all questions carefully: incomplete or inaccurate answers may impact your potential employment. By clicking Submit Application, you declare that all statements in this application are truthful to the best of your knowledge. California applicants please see D.A. Davidson's California Resident Privacy Policy.

• Mastery of Subject Matter ul>
• Demonstrate a thorough and accurate knowledge of the field or discipline
• Display an ability to interpret and evaluate theories in the field or discipline
• Connect subject matter with relatable professional/employment fields of students
• Stay current in subject matter through professional development

• Support of College Policies and Procedures
  • Effectively manage the departmental budget and work closely with MATC staff to ensure that all assets, materials, supplies, etc., are properly managed and documented per college policy and procedures.
  • Advise students, in cooperation with counselors, administrators, etc., in order to ensure that effective services are identified that will assist students in achieving their objective.
  • Ensure that safe and reasonable precautions are implemented to protect students, equipment, and facilities.
• Participation in College and Program Activities
  • Attend and participate in college staff meetings, committees, and activities.
  • Participate in professional development opportunities both within and outside MATC.
  • Engagement with state meetings, through Kansas Board of Regents (KBOR), regarding compliance of curriculum of program discipline.
• Contribution to the Growth and Enhancement of College Mission and Programs
  • Communicate effectively with staff, students, and the public the mission and operation of Manhattan Area Technical College and the specific program.
  • Cooperate with other members of the MATC staff in planning instructional goals, objectives, and methods.
  • Assist in the operation and management of MATC through effective planning and communication with administration and all staff personnel.
  • Assist in the selection of resource materials and equipment and make facility improvement recommendations.
• Perform other duties as assigned by the supervisor.

li>AAS degree in Computer Networking Technology, information systems, computer science, or similar program of study, Bachelor’s degree preferred; < i>Minimum of 5 years work experience in server administration with Windows services and/or as a computer network technician or network administrator/engineer;
• Post-secondary teaching or industry trainer experience preferred;
• CCNA industry certification;
• In-depth knowledge of network related equipment including switches, routers, firewalls, networked printers and proper cabling methods;
• Proficiency in various software programs and applications including Microsoft Office suite, Windows server and desktop operating systems, PowerShell, and Linux operating systems;
• Proficiency in virtualization technologies such as VMware vSphere and cloud computing platforms to include Amazon AWS and Microsoft Azure;
• Advanced understanding of TCP/IP, common networking ports and protocols, traffic flow, OSI model, defense-in-depth and common information security elements.
• Ability to explain in laymen’s terms the use of computer related technologies;
< i>Strong organization skills with ability to multi‐task and be detail-oriented; < i>Ability to work independently, as well as in a team environment;
• Ability to communicate clearly and present oneself professionally through verbal, nonverbal (demeanor, dress, attitude), and written skills;
• Display a student-centered approach;
• Consistently demonstrate the highest levels of integrity and professionalism;
• Demonstrated poise, tact and diplomacy with the ability to handle sensitive and confidential information and situations.

• Ability to sit or stand for extended periods of time.
• Ability to read screens and print material, and communicate effectively via email, in-person, and phone.
• • Ability to lift and move supplies up to twenty-five (25) lbs.
< i>Ability to work occasional evenings and attend events as required.

li>Professional and deadline-oriented environment in an educational setting.
• Interaction with students, staff and guests.