6,423 IT Support Specialist jobs in the United States

**Who We Are:**
At Avnet, relationships matter. We are a global, FORTUNE ® 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product's lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We're driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology.
Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what's next at Avnet!
This is an onsite position at our Phoenix, AZ location.
**Job Summary:**
Provides onsite and remote desktop support to end users of physical, virtual and mobile computer platforms. Installs and configures technologies and applications that run on supported operating systems and platforms. Provides support for peripheral devices, such as printers and scanners. Collaborates with other support teams to restore service and/or identify and resolve problems.
**Principal Responsibilities:**
+ Handles end user requests for hardware and software for supported clients.
+ Troubleshoots technical computing problems and provides end user support for internal customer problem ticket resolution.
+ Updates assigned problem tickets.
+ Escalates issues as appropriate.
+ Tracks and maintains site documentation, configurations, and maintenance.
+ Completes special assignments and project work as needed.
+ May contribute to desktop/laptop software evaluations and upgrades.
+ May interface with third party vendors to resolve certain hardware/software issues.
+ Other duties as assigned.
**Job Level Specifications:**
+ Thorough knowledge of principles, theories and concepts in area of discipline. Competent in all job functions and has general understanding of the industry practices, techniques and standards.
+ Develops solutions for a variety of situations and works on projects requiring evaluation and analysis. May refer to policies, practices and precedents for guidance; determines best course of action to achieve results.
+ Work is performed independently and requires the exercise of judgment and discretion. May receive some limited guidance for new assignments. Work may be reviewed for overall adequacy.
+ Collaborates with management and team members within the department/function and other areas of the organization. May represent department internally or externally.
+ Actions may impact the success of the overall department and/or the organization. Failure to accomplish work or erroneous decisions may result in delays to projects, loss of revenue or allocation of additional resources to remedy.
**Work Experience:**
+ Typically 3+ years with bachelor's or equivalent.
**Education and Certification(s):**
+ Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.
**Distinguishing Characteristics:**
+ Executive Leadership support
+ Azure
+ SCCM
+ ServiceNow ticketing experience
**What We Offer:**
Our employees work hard to live our values and help us grow. Our total rewards strategy supports Avnet's ability to attract, engage, develop, and reward our employees, while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs - from time away and flexible working arrangements to programs supporting employee well-being and opportunities to give back to your community.
+ Generous Paid Time Off
+ 401K and Pension Plan
+ Paid Holidays
+ Family Support (Paid Leave, Surrogacy, Adoption)
+ Medical, Dental, Vision, and Life Insurance
+ Long-term and Short-term Disability Insurance
+ Health Savings Account / Flexible Spending Account
+ Education Assistance
+ Employee Development Resources
+ Employee Wellness, Leadership Development and Mentorship Programs
Benefits listed above may vary depending on the nature of your employment with Avnet.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
Avnet is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex (including pregnancy), age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other characteristic protected by law. This policy of non-discrimination also applies to religious dress and grooming practices. Avnet will accommodate employee religious dress standards and grooming practices that do not result in undue hardship for the Company. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center at .

Description
- Provide 2nd level escalation support.
- Provide remote and on-site troubleshooting for hardware and software support.
- Install, monitor, troubleshoot, replace, and support, desktop infrastructure, end user equipment (terminals, printers/printer consumables, multi-function devices/multi-function device consumables, mobile devices, VOIP phones, thin-clients, etc.), local and wide area networks, data storage systems, Active Directory, and other third-party software.
- Work with VIPs, providing a "white glove" service where necessary.
- Travel to all client sites in Cambridge, Lexington, and Worcester as needed for break/fix tickets.
- Work with vendors as it pertains to software and hardware troubleshooting, repair, replacement, and personnel escort.
- Participate in project deployment.
- Provide input and update knowledge base, as necessary.
- Maintain an organized resource/hardware furnished storage room(s).
- Record service process with technical applications
- Improve customer satisfaction efficiently
- Escalate customer dissatisfaction if unsolvable
- Strive to resolve issues on initial contact
Additional Skills & Qualifications
- Bachelor's Degree or similar working experience
- Analytical and problem-solving ability
- Ability to multi-task in a fast-paced environment
- Highly reliable
- Must be self-motivated to learn and sharpen technology knowledge and skills along with business processes.
- Experience preferred of Active Directory, Office365 Admin Portal, VOIP, and Ticket tracking system.
- Excellent verbal and written communication skills, phone etiquette, keyboarding skills, data entry skills, people skills, customer focused and service oriented, attentive to details, act with professionalism, able to multi-task.
- Ability to work individually and within a team environment with little supervision.
Pay and Benefits
The pay range for this position is $30.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Lexington,MA.
Application Deadline
This position is anticipated to close on Oct 25, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Desktop Support Specialist
**Req number:**
R5855
**Employment type:**
Full time
**Worksite flexibility:**
Onsite
**Who we are**
CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
**Job Summary**
As a Desktop Support Technician, you will perform a variety of general support tasks within an established IT infrastructure.
**Job Description**
We are looking for a **Desktop Support Analyst** **.** This position will be **full-time** and **on-site.** This is a long-term position.
**What You'll Do**
+ Provides computing services and direction for North American users of Windows 10, Office O365, Office 2019, Microsoft Edge, Internet Explorer, Google Chrome, MacOS, and other business applications on PCs and laptops attached to a Windows Active Directory environment
+ Responsible for the setup of new and used computers, including coordination with the user and configuration of new laptops and PCs using Microsoft Autopilot or Configuration Manager Console (SCCM) delivery tools.
+ Staff a walk-up IT Support Desk several hours a week for in-person user support.
+ Troubleshoot hardware and software problems for PC and Mac users.
+ Assist in the evaluation, testing and implementation of new and upgraded PC hardware and software, such as Windows Operating System, Mac Operating System, Microsoft Office, VPN clients, virus protection software, etc.
+ Additional duties as assigned.
**What You'll Need**
Required:
+ Experience supporting the following Microsoft Office suite, Windows OS, Microsoft Edge/Internet Explorer/Google Chrome,
+ A strong customer focus and skills in delivering desktop support required.
+ Excellent communication skills
**Physical Demands**
+ Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
+ Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
+ Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor
**Reasonable accommodation statement**
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 - 8111.
$2,000 - 55,000
The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

**Job Title**
Desktop Support Specialist
**Job Description Summary**
POSITION PURPOSE
Resolve incidents escalated from first line of support as well as the internal tech/genius bar and assist end users with technology adoption within an assigned market. Incident resolution must be done in alignment with internal incident, change, configuration, and project management processes while adhering to established Service Level Agreements.
**Job Description**
**Responsible for but not exclusive to the following:**
+ Audio Visual equipment within the office space.
+ Web Conferencing setup and monitoring for VIP executives.
+ PC break fix support for the business within market.
+ Facilitation of onboarding and off-boarding.
+ VoIP (MS Teams) support.
+ Mobile phone/device support (IOS & Android).
+ Training end-users and assisting with deployment of new technology.
+ Manage data closet technology to agreed global standards.
+ Assist remote support staff when additional resources are required.
+ Maintain established service level agreements to meet customer expectations and quality standards.
+ White Glove support for company executives.
+ Provide after hours or weekend support during scheduled maintenance or emergencies.
+ Working with various SMEs, engineering teams, vendors to provide onsite and in the moment, troubleshooting and hands on application of technical procedures.
**ACCOUNTABILITIES**
+ **Daily work routines**
+ Provide break-fix support for local and remote offices.
+ Responsible conference room technology health checks, technical support, and training.
+ Tech/Genius Bar support (when applicable).
+ Perform coverage within an office or regional market.
+ Perform support functions including setup of peripheral equipment, software installations, and configurations, wireless and LAN configurations, and resolve access issues and other incidents as required.
+ Smart Hands support: working with various SMEs, Engineering Teams, Vendors to provide onsite and in the moment, troubleshooting and hands on application of technical procedures.
+ Engage with Project Leads and Engineering Team during scheduled projects including office moves, Infrastructure Refreshes and Software Updates.
+ Providing documented input to keep knowledge-based articles and procedural documentation up to date.
+ Provide proper ticket and incident management.
+ Ensure onboarding, off-boarding, and asset management processes are followed.
+ **Request Management**
+ Provide proper ticket management to ensure requests are updated and resolved in a timely manner.
+ Ensure incident ticket quality standards are met to facilitate escalation to Tier 3 and can be used for queries by end users concerning the status of Incidents, Service Requests, and Changes (RFC).
+ **Incident Management**
+ Provide proper ticket management to ensure incidents are up to date and resolved promptly to meet the defined Service Level Agreements.
+ Provide accurate and clear resolution documentation within the incident ticket.
+ Escalation of incidents to 3rd line support per guidelines established to support Service Level Agreements.
+ Participate in creation and updates of ServiceNow knowledge articles detailing troubleshooting processes and procedures.
+ Responsible for 2nd level point of escalation from Service Desk.
+ Resolve incidents with software applications, network, and hardware and take appropriate actions to resolve issues while ensuring data/system integrity.
+ **Problem Management**
+ Assist with trend and root cause analysis.
+ Proactively identify and communicate problem trends found as part of incident resolution.
+ **Technology Enablement**
+ Complete in-house training on new technologies, services, processes, and policies as they are released.
+ Conduct information sessions aimed to promote end user adoption of technology products and services.
+ Educate end-users on problem resolutions to minimize repeat requests and provide timely follow-up.
+ **Project Work**
+ Participate in or provide feedback to project testing stages.
+ Support projects as required for supported sites.
+ **Change Management**
+ Understand the change management process and follow the process and procedures associated.
+ Attend mandatory change management training sessions.
+ Support and facilitate activities specific to change. Roles could be as a requestor or implementer.
**MINIMUM REQUIREMENTS**
+ Bachelor's degree or equivalent experience; related computing field preferred.
+ 3+ years of technical experience in a corporate environment (multi-state,10,000+ employee base corporate environment is preferred).
+ Knowledge of IT processes, general controls, project management, and system development life cycles.
+ ITIL Foundation certification or knowledge is a plus.
+ Industry-related technical certificates are a plus or any similar combination of education and experience.
+ Excellent Soft Skills including:
+ Customer service, including written and verbal communication.
+ Conflict resolution.
+ Strong analytical and problem-solving skills.
+ Strong interpersonal skills required to interact with end user clients and team members across the organization.
+ Time management skills, to balance and prioritize work.
+ Ability to work independently and as part of a team.
+ Proficient with Windows OS.
+ Proficient with MS Office 365, including MS Teams.
+ Knowledge of enterprise ticketing systems (Service Now, or similar is a plus).
+ Active Directory, Intune and Azure fundamentals.
+ Familiar with remote support tools.
+ Mac experience is a plus.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $ 52,275.00 - $61,500.00
Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at ** ** or email ** ** . Please refer to the job title and job location when you contact us.
INCO: "Cushman & Wakefield"

Position Overview
A growing IT team is seeking a skilled and customer-focused Desktop Support Technician to provide high-quality technical support and collaborate across multiple departments. This role is ideal for someone who enjoys hands-on troubleshooting, values teamwork, and is comfortable working in a dynamic environment.
Primary Responsibilities
+ Tier 2 Support: Handle escalated technical issues from the Tier 1 Helpdesk team, ensuring timely and effective resolution.
+ User Lifecycle Management: Support onboarding and offboarding processes, including account setup and deactivation using Active Directory.
+ White Glove Support: Deliver in-person, high-touch support for staff and executives, addressing hardware and software issues with professionalism.
+ Remote Ticket Resolution: Resolve support tickets remotely when applicable, maintaining service quality and responsiveness.
+ Hardware Maintenance: Troubleshoot and maintain desktops, laptops, printers, and other peripherals.
+ Cross-Team Collaboration: Work closely with the Network Operations Center (NOC) and User Administration Team to ensure seamless IT operations.
+ Travel Requirements: Occasional travel to the Madison office (1-2 times per month). Mileage is reimbursed, but drive time is not compensated.
Required Skills & Qualifications
+ Experience with Azure Virtual Desktop (AVD)
+ Familiarity with telephony systems
+ Basic to intermediate PowerShell scripting for automation
+ Proficiency in imaging systems and deployment tools
+ Strong understanding of hardware diagnostics and repair
+ Printer setup and troubleshooting experience
+ Excellent communication and interpersonal skills
+ Ability to work independently and manage multiple priorities
Work Environment
+ Onsite Presence: Full-time onsite presence required (5 days/week) in West Bend, WI.
+ Travel: Occasional travel to Madison office; mileage reimbursed.
+ Team Culture: Collaborative, supportive, and focused on continuous improvement and service excellence.
Pay and Benefits
The pay range for this position is $24.90 - $24.90/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in West Bend,WI.
Application Deadline
This position is anticipated to close on Oct 27, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Position Title: Desktop Support Technician
Location: Onsite (with occasional travel to a nearby office location)
Duration: Long-term contract
Experience Level: Intermediate
Overview:
We are seeking a Desktop Support Technician to join a collaborative IT team on a long-term contract. This role involves providing Tier 2 support by handling escalations from the helpdesk, assisting with onboarding and offboarding processes, and working closely with teams such as Network Operations and User Administration.
Key Responsibilities:
+ Respond to escalated helpdesk tickets and provide white-glove support to end users
+ Assist with user onboarding/offboarding, including account setup and deactivation using Active Directory
+ Perform hardware support tasks including imaging, troubleshooting, and printer maintenance
+ Collaborate with cross-functional teams including NOC and user administration
+ Provide remote and onsite support for technical issues
+ Maintain and support desktop environments, applications, and peripheral devices
Required Skills:
+ Desktop support experience (Windows 10/11)
+ Strong troubleshooting and customer service skills
+ Proficiency with Active Directory and Office 365
+ Experience with ServiceNow or similar ticketing systems
+ Imaging and hardware support
Preferred Skills:
+ Azure Virtual Desktop experience
+ Telephony support
+ Powershell scripting and automation
+ Printer and peripheral device support
Pay and Benefits
The pay range for this position is $24.90 - $24.90/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in West Bend,WI.
Application Deadline
This position is anticipated to close on Oct 23, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

**Important information:** To be immediately considered, please send an updated version of your resume to
Title: IT Specialist - Technical Support
Location: Logan, UT 84321
Duration: 12 months
W2 Contract (No C2C)
Pay rate: $28 - $32 per hour
100% onsite
100% onsite at 965 W 1800 S, Logan, UT 84321. There will be occasional travel between this and our other office location in Logan, approximately 8 miles apart. But this role's desk is at the 965 W address
The regular shift for this position is 7:00 am to 3:30 or 4:00 pm, depending on whether the individual wishes to take a 30-minute or 60-minute lunch. There will be an occasional need to work outside these hours (arrival as early as 6:00 am, plus some weekend work), but the schedule will be adjusted as needed to keep within 40 hours
**Top 3 "must-have" qualifications:**
- Experience managing Windows computers in a large environment
- General knowledge and exposure to network technologies and concepts (DHCP, VLANs, Firewalls, etc)
- Experience with ticket-driven workflows, including proper and thorough ticket documentation
**Top 3 "must-have" qualities:**
+ A proactive, problem-solving attitude
+ An attitude of continuous improvement
+ A customer-service oriented approach
The Desktop Support role is responsible for providing courteous technical support to employees.
**Key responsibilities include, but not limited to** : Follow established procedures to independently manage tickets providing desktop support for internal staff working locally and remotely in home offices.
Provide quality customer service for employees including occasional help for leadership team. On-site support at Logan office.
Build, configure, and maintain laptop and desktop PCs as well as support printers, desk/soft phones, and mobile devices. Setup company new hires including equipment, accounts, and provide IT orientation. Refresh employee PCs when they reach end of lifecycle.
+ Microsoft Win11 OS support including BitLocker drive encryption.
+ Support for MS Apps: Word, Excel, PowerPoint, Outlook, Teams, SharePoint, OneDrive.
+ Access Management using Active Directory and other account administration tools.
+ Audio/Video support for video conferencing, TVs and projectors.
+ Participate in IT projects.
+ Additional IT-related work as required.
**Education and/or Work Experience Requirements:**
+ Minimum 1 year supporting Microsoft environment: Active Directory, Win11, MS Apps inc. Outlook, etc.
+ Customer service orientation with good communication skills. Windows 11 knowledge.
+ Installing, configuring, and troubleshooting MS Apps (including Outlook).
**Preferred Experience:** Active Directory object management including domain joined PCs and Shared Folder permissions. Preferred Certifications: MS 365 Certified: Modern Desktop Administrator Associate; Dell.
**Additional Requirements:**
+ Standing or sitting for long periods of time may be necessary.
+ IT employees occasionally must lift up to 50 pounds.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Why Kelly ® Technology?
Looking to put your tech expertise to work on today's most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you'll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world's most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, make an impact, and grow your tech career.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Job Description
Insight Global's large financial services client is seeking a hands-on and technically proficient Desktop Support Analyst. This candidate will provide comprehensive support to front and back office staff across multiple business lines. This individual will play a key role in maintaining desktop infrastructure, resolving technical issues, and ensuring a high level of user satisfaction. The role requires strong troubleshooting skills, excellent communication, and the ability to work both independently and collaboratively.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
-4+ years of experience in desktop support
-Experience supporting Windows 10 and 11
-Strong experience with Office365 applications like Outlook, Excel, Word etc.
-Experience with Active Directory
-Experience troubleshooting and replacing hardware
-Financial Services industry background -Experience with market data applications like Bloomberg