547 IT Support Specialists jobs in Gardena

IT Help Desk/ Online Support
Brea,CA
POSITION SUMMARY:Provides first level phone support Company wide. Ensures that all Phone support calls are logged, resolved, or are forwarded to the proper group for resolution. Responsible for desktop configurations and imaging, providing ongoing system updates and maintenance of these systems. LAN/WAN network troubleshooting, and vendor coordination. This person will be responsible for assisting the Information Technology group with maintaining Enterprise backups (e.g., Commvault) and supporting numerous other third party applications (e.g., Microsoft Dynamics, SAP Oracle, Remedy, etc). Provides IT purchasing services; tracks purchase requisitions and orders Company locations from initial request through final delivery of products. Monitors the pricing and invoicing of merchandise to ensure proper payment and cost savings.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Takes users issues and requests via phone, email, and Ticketing System. Log the issues
equests into the Help Desk Tracking System then either resolves or escalates to the appropriate resource.
- First level troubleshooting of laptops, desktops, servers, network related or attached systems.
- Recommends or performs minor remedial actions to correct problems.
- Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
- Replaces defective or inadequate software packages.
- Maintain Active directory user account and security consistency.
- Service internal and external customers cost effectively; log and track customer support requests
- Escalate and redirect Help Desk Incidents to the appropriate technical resources
- Install, troubleshoot, and repair PC hardware and Operating Systems. Troubleshoot MS and Enterprise software application issues.
- Provide support for LAN, remote (VPN, RDP, Citrix) access, and resolve basic Email connectivity issues.
- Installation and maintenance of Windows based PC/Laptops in an enterprise environment.
- Troubleshooting, configuring of desktop components, and assisting with physical installations of Desktops, Laptops, and Thin clients.
- Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
- Installing software patches as needed and eradicating
spyware/viruses.
- Setup and troubleshooting of print servers and queues.
- Assists with upgrade implementations, application support, and network infrastructure expansions.
- Performs preventive maintenance and repairs.
- Performs other duties as assigned.
COMPETENCIES:
Sense of Urgency: IT issues usually start at the IT help desk. Must understand and direct the team to address issues by the required SLA timeline. There are times where critical business functions depend on IT products and services working as soon as possible.
Communication: There are always multiple activities and projects working simultaneously where clear and concise communication is necessary to avoid confusion.
Customer Focus: The IT Helpdesk and Tech Support team exists to support our customers, the internal computer users. We will provide the level of service that insures as little down time as possible for the business.
Teamwork: The IT Operations team consists of several local and remote resources where a team atmosphere is of the utmost importance to be able to work as one group spread out across North America.
Soft Skills: The ability to engage customers verbally in a professional manner. Self-Starter - The ability to be sufficiently motivated or ambitious to start a new task or project independently.
QUALIFICATIONS:
- Knowledge of computer hardware and software - Ability to troubleshoot and correct a wide array of IT user problems
- Ability to receive and utilize training proficiently to implement in the work environment
- Working knowledge of Cisco/Avaya phone systems desired Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION/EXPERIENCE:
Associate's degree (A. A.) or equivalent from two-year College or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience. Language
Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write reports and correspondence. Ability to speak effectively before groups of customers or employees.
Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability: Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Computer Skills: To perform this job successfully, an individual should have knowledge of Internet software, spreadsheet and word processing software, operating systems, advanced knowledge of personal computers, networking and peripheral hardware.
SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to sit. The employee is frequently required to walk. The employee is occasionally required to lift up to 50 pounds.
Job Ref: R500053

Position Description Summary

This position will follow established procedures to troubleshoot, coordinate and resolve systems or hardware related incidents. The position is responsible for the initial analysis, diagnosis and troubleshooting of events. Ensure reported production outages/incidents are communicated and resolved in an expeditious manner. Manage staff onboarding and offboarding processes. Provide helpdesk related support in all areas of IT functions for the customer.
Essential Job Duties (include the following but not limited to)

- Answer incoming customer emails to the Help Desk.

- Follow established procedures to diagnose and troubleshoot system issues.

- Analyze, determine, and document reported production outages/incidents.

- Determine severity, impact, and nature of incidents. Escalate as needed.

- Communicate clearly with other team members.

- Submit requests for new services or applications requests in Freshdesk and IT Service-Now and other related tracking applications.

- Complete onboarding or offboarding functions for staff being mobilized or demobilized.

- Perform hardware and software installations.

- Oversee deployments and relocations of staff at various locations.

- Provide IT support at Division-wide sponsored events.

- Provide on-the-job training to new department staff members.

- Provide computer orientation to new staff.
Hardware and Infrastructure Experience

PC Hardware Troubleshooting :

Capable of diagnosing and resolving hardware component failures including motherboards, power supplies, memory and storage devices. Proficient in handling upgrades, replacements, and configurations.

Network Infrastructure Troubleshooting:

Capable of identifying and resolving common LAN/WAN issues such as cabling faults, switch/router configuration errors, and IP conflict resolution. Adept in managing network performance and connectivity troubleshooting, including wireless networks and VPN issues.
Installation, Configuration, and Maintenance:

Windows Operating Systems:

Proficient in the installation, configuration, and administration of Windows operating systems (Windows 10, 11). Experienced in applying security patches, system updates, and driver updates.

Microsoft Office 365 Suite:

Proficient in deploying, troubleshooting, and providing user support for both standalone Microsoft Office and Microsoft 365 versions. Highly experienced with core productivity tools such as Word, Excel, PowerPoint, and Outlook, as well as collaboration and integration solutions like OneDrive and Teams
Professional Experience Level/Other Qualifications

- Must be able to lift at least 40lbs.

- Ability to organize short and long-term tasks and communicate status of tasks with clients and management.

- Effective oral and written communication skills, with an ability to communicate complex issues to a non-technical audience.

- Ability to work with others.

- Self-starter with results driven focus.

- Capability to assume additional responsibilities.

- Demonstrated experience managing data coordination and conversion projects.
Education/Training

Management Information Systems (MIS) degree or equivalent job experience of 5+ yrs.
Element-Specific Requirements/Notes

- May assume other duties as required/needed.

- Maybe required to work past regular work shift if needed.

- Maybe required to work various shifts as needed.

- This position offers a hybrid/telework schedule.

- Candidate must have access to company vehicles or be willing to use personal vehicle.

Senior Engineer, Technical Support
Job Category: Information Technology
Location: US - California - Remote | US - Colorado - Remote | US - Idaho - Remote | US - Nevada - Remote | US - New Mexico - Remote | US - Oregon - Remote | US - Utah - Remote | US - Washington - Remote
**Meet Our Team:**
We are the face of Pega. Our aim is to provide world-class technical support and advice on the use of Pegasystems' Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with best colleagues and customers across the globe.
_This is role is remote, US-based, Pacific Time Zone hours_
**Picture Yourself at Pega:**
Pega is changing the way the world builds software. In this role you will be the person, (Senior Technical Support Engineer-PTSE), who the experts go to for help. PTSEs work directly with Pegasystems' staff, partners, and customers as they develop, test, deploy, and manage BPM (Business Process Management) and BRE (Business Rules Engine) applications through the entire product lifecycle.
**Who You Are:**
- Should be ready to work in Support coverage in 24x7 rotational shifts
- Strong analytical and problem-solving skills.
- Bachelors or master's degree in computer science and Engineering or equivalent
- Ability to identify, propose and implement solutions and ability to work in a flexible, team environment
- Aptitude for quickly understanding complex technical issues, understand customer end-to-end deployments, products and underlying architecture
- Advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict
- Proven ability to interact directly with customers at all levels
- Demonstrated customer-facing skills including expectation management, communication skills, information management
- Demonstrated effective oral and written communication skills, including poise in high-pressure situations
**What You've Accomplished:**
- 5+ years of hands-on experience in software engineering, with a strong foundation in Java, J2EE, and database programming
- 4+ years of experience developing scalable applications using Java/J2EE technologies
- 2+ years of experience administering J2EE servers and supporting enterprise-grade server software, with exposure to database operations
- Proficiency in working with databases such as PostgreSQL, and application servers like Apache Tomcat
**_Bonus:_**
- Practical experience with the Pega Platform or Pega Customer Decision Hub (CDH)
- Proficiency in analyzing and troubleshooting heap dumps and thread dumps to resolve performance issues
- Working knowledge of web services, including SOAP and REST APIs
- Familiarity with cloud platforms such as AWS or GCP
- Experience with container orchestration tools like Kubernetes (K8s)
**Pega Offers You:**
+ Gartner Analyst acclaimed technology leadership across our categories of products
+ Continuous learning and development opportunities
+ An innovative, inclusive, agile, flexible, and fun work environment
+ Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company#LI-KH2
Job ID: 22189
It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.

Senior Technical Support Engineer
Job Category: Client Support
Location: US - Arizona - Remote | US - California - Remote | US - Colorado - Remote | US - Montana - Remote | US - Nevada - Remote | US - Utah - Remote | US - Washington - Remote
**Meet Our Team:**
We are the face of Pega. Our aim is to provide world-class technical support and advice on the use of Pegasystems' Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with best colleagues and customers across the globe.
**_Due to the nature of work with FedRamp, US Citizenship is required_**
**Picture Yourself at Pega:**
?In this Senior Technical Support Engineer role, you will interact with customers and partners at senior levels to support Pegasystems SaaS Products and Applications, gain insight and understand customer needs and solutions. Our customers are the largest and most successful in their respective industries. Ultimately, your success is judged by the success of those customers in deriving real world business value as shown by repeated business and increased adoption?
**What You'll Do at Pega:**
+ ?Providing world class technical support on SaaS products and Applications by gaining deep understanding of Pega products.
+ ?Drive support cases to timely and quality clarification and subsequent resolution in Pega.
+ ?Collaborate with Services and Engineering teams while also ensuring timely and regular customer updates by owning issues.
+ ?Collaborate with global teams to remove impediments/blockers to keep issue investigations moving forward to meet established deadlines.
+ ?Establish priorities and communicate rationale and timeframe clearly to clients.
+ ?Work Proactively on issues to avoid escalations by meeting Pega's service level agreement.
+ ?Self-learning and knowledge sharing with the team in new technology developments related to Pegasystems product suite.
+ ?Be a subject matter expert in product functionality and use to drive client-based solutions.
+ ?Contribute to ideas and suggestions for Process/Product improvement.
+ ?Flexibility to work in staggered shifts, including weekend coverage as per business needs?
**Who You Are:**
+ Demonstrated robust experience in Enterprise Product Support, development or troubleshooting capacity with a leading technology company.
+ Possess strong technical skills and aptitude for quickly understanding complex enterprise SaaS products and application issues and client's end-to-end application deployments, products, and underlying architecture.
+ Ability to identify, propose and implement solutions and ability to work in a flexible, team environment.
+ Ability to diagnose and identify the root cause, solve problems by proposing / assist in implementing the solutions.
+ Being flexible to take on-call responsibilities, work in shifts including weekend coverage as per business needs.
+ Teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict.
+ Demonstrated customer-facing skills including expectation management, communication skills, information management.
+ Demonstrated effective oral and written communication skills, including poise in pressure situations.
+ Participate actively by self-learning and knowledge sharing with the team in new technology developments related Pegasystems product suite
+ Preferably living in West Coast/Mountain/Central locations for this remote position.
**What You've Accomplished:**
+ ?Bachelor's/Master's degree in Computer Science, Computer/Electronic Engineering, or related field of study, and
+ ?Minimum 5 years of experience in Enterprise Product Support, development or troubleshooting capacity with a leading technology company.
+ ?Java/J2EE technology software engineer who excels at complex problem solving and working directly with client stakeholders. With a broad technical background, you enjoy being challenged and the puzzle of getting to the root of application issues.
+ ?Experience with object-oriented design skills, knowledge of design patterns, data structures and algorithms.
+ ?Pega experience is a strong plus
+ ?Experience with Authentication and Authorization mechanisms, including the use of standards like OAuth2, SAML, and OIDC.
+ ?Working knowledge of Security Policies such as CSP, CSRF, and CORS
+ ?Solid understanding of Security Operations including data encryption, JWT's, Token Management, Keys and Certificate Management
+ ?Experience with OWASP Top 10 Vulnerabilities, analyzing vulnerability reports and solutions to mitigate (e.g. XSS, HTML Injection, etc.)
+ ?Working knowledge in database management and SQL scripting (PostgreSQL, Oracle, MSSQL, or DB2).
+ ?Experience with Operating Systems (Linux/Unix, Windows).
+ ?Working knowledge of communication protocols and technologies (REST, SOAP & JMS).
+ ?Programming experience with Java, or other object-oriented language.
+ ?Experience working with one or more of the J2EE Application Servers (Tomcat, WebSphere, WebLogic or JBOSS) .
+ ?Experience working in Cloud technologies (e.g. AWS), docker, microservices, Kubernetes, and Container technologies.
+ ?Working knowledge of DNS, TCP/IP, and other networking concepts?
+ ?Strong troubleshooting and debugging experience.
+ ?Analyzed, troubleshot, and resolved enterprise software issues.
+ ?Supported internal and/or external stakeholders.
+ ?Developed strong analytical and problem-solving skills and the ability to quickly differentiate between problems caused by hardware, operating systems software, application programs, or network failures.
+ ?Advocate for customers and define ways to continually add value to the customer experience?
**Pega Offers You:**
+ Gartner Analyst acclaimed technology leadership across our categories of products
+ Continuous learning and development opportunities
+ An innovative, inclusive, agile, flexible, and fun work environment
+ Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company#LI-KH2
Job ID: 2229
It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.

**Amentum is a government services provider of strategic solutions to the defense, homeland security, and the Intelligence Community. Amentum provides intelligence analysis and security, training and education, and intelligence support strategy and policy support, intelligence and operations support, program management, and international business development services to U.S. government and commercial clients around the globe. Our Senior Leaders, Subject Matter Experts, and Operational Specialists have direct, on-the-ground expertise in planning and executing the most critical missions our country and business sectors have faced - with current operations ongoing in every region in the US, to include heavy support to the Washington, DC metro area and Tampa, FL area along with the Middle East, South Asia, Afghanistan, Latin America, Europe, or Africa. We offer experience in addressing today's hardest problems.**
**Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Secret clearance is required.**
**Responsibilities:**
- Records and file management
- Employee in- and out-processing
- Assist in managing DOD, DSS, and local office policies and programs
- Support the field office chief in scheduling
- Correspondence drafting and routing
- Travel planning (Defense Travel System (DTS)
- Conference room coordination
- Office equipment and supply inventory maintenance
- Government timecard program (DAI) management
- Receipt and routing of office mail/correspondence
- Management of task management (CATMS) system
- Assist in execution of office training program
- Responsible for inputting and managing data bases as directed
**Requirements:**
- Active secret clearance required
- High School Diploma or equivalent
- 2 years of administrative experience
- all personnel shall have superior oral and written communication skills, as well as a good command of the English language.
- U.S. driver's license and be capable of operating government vehicles.
- Travel may be required
**Preferred:**
- Intermediate to high proficiency in Microsoft applications, particularly Word, Excel and Outlook
- Familiarity with the Defense Travel System and timekeeping management programs a plus.
**Compensation and Benefits:**
HIRING HOURLY RANGE: $21.64-$24.04 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant internal equity, and alignment with market data.)
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal EEO laws and supplemental language at EEO including Disability/Protected Veterans ( and Labor Laws Posters ( .

At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
**What's in it for you:** Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
**Job Title:** Technical Support Specialist SkillBridge Intern - Trane Supply
**Location:** Remote
**Overview:** Trane Supply is offering a SkillBridge Internship opportunity for transitioning service members interested in developing their skills in a technical support environment. This internship is designed for individuals with experience or training in HVAC, mechanical systems, or related technical fields who are exploring new career paths in the civilian workforce.
Interns will gain exposure and mentorship by observing and participating in real-time technical support processes. This internship is ideal for those who want to apply their military training and background in a corporate setting, while developing business acumen, technical knowledge, and customer service expertise.
**Professional Development Focus:**
_During this internship, participants will:_
- Observe and assist in providing technical guidance to Trane Supply stores and customers.
- Learn to troubleshoot HVAC equipment, research OEM replacement parts, and support the resolution of technical product issues.
- Participate in technical discussions and training sessions, and gain insight into cross-functional collaboration between engineering, supply chain, and customer-facing teams.
- Shadow specialists involved in documentation management, quality alerts, and continuous improvement initiatives.
- Learn how technical support contributes to business growth and customer satisfaction.
**Key Learning Opportunities:**
_Interns will be mentored and exposed to tasks such as:_
- Pre-sale support and parts identification for HVAC systems.
- Post-sale technical assistance for Trane residential and light commercial equipment.
- Field quality alert interpretation and internal reporting practices.
- Product documentation management and system updates.
- Collaboration across regions and departments to resolve complex technical issues.
- Support of training and knowledge transfer activities within the organization.
**Ideal Background:**
**Candidates should have:**
- Direct HVAC experience or experience in mechanical and/or electrical maintenance troubleshooting, diagnosis and repair.
- Proven ability to read and apply logic from schematics, blueprints or building plans.
- A demonstrated interest in technical problem-solving and learning new systems.
- Excellent communication and interpersonal abilities; able to explain technical concepts clearly.
- Self-discipline and the ability to work independently with remote teams.
- A desire to grow into a post-military career in technical support, engineering, or operations.
**Program Details:**
- Duration: 120-180 days (based on SkillBridge policy and candidate availability).
- Location: Fully remote.
- Compensation: This is an unpaid internship through the Department of Defense SkillBridge program.
- Post-Internship Path: Successful interns may be considered for full-time employment based on business needs and performance during the internship. Full time hiring range for this role after this internship period is in the $55k-$75k base salary range + complete Trane Technologies benefits and perks package.
**Equal Employment Opportunity:**
We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

RELOCATION ASSISTANCE: Relocation assistance may be available
CLEARANCE TYPE: Top Secret
TRAVEL: Yes, 10% of the Time
**Description**
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
Strategic Space Systems Division (SSSD) is an industry-leading provider for launch systems capabilities serving national security, military, civil and commercial customers. We are built on a heritage of providing innovative, affordable and reliable aerospace and defense products that our customers rely on to achieve mission success. Join the Space revolution and make the impossible, possible.
Northrop Grumman, Strategic Space Systems Division, has an opening for a **Manager Manager Engineering Technical Support 1** , to join our team of highly qualified and diverse individuals. This position will be located in Redondo Beach, California.
As a leader, you always act with integrity, and the highest ethical standards characterize everything you do. You enable your team to achieve predictable and balanced results, while satisfying the needs of internal and external partners. You treat all people with respect, and you model personal growth and continuous development. You know how to build an inclusive environment that attracts, retains, and inspires a diverse and engaged team. You develop trusted and valued customer relationships and communicate effectively, so that people throughout the organization feel engaged and connected to their work. You deliver excellence, strive for continuous improvement and respond vigorously to change.
You ensure that your team has the information and tools needed to perform at their best. You demonstrate our committed pursuit of applying innovation to meet the requirements of our customers. You craft and execute strategies that result in sustainable value creation that delivers measurable results.
**If this is YOU.keep reading!**
The Environmental and Specialty Test department has a need for a **Manager Engineering Technical Support 1** to be a functional homeroom manager for the **Thermal Insulated Products** organization, leading a team of individual contributors, and contribute directly to programs and other department activities.
This is a highly dynamic, interactive position. You will interact with numerous stakeholders including program management, business team, systems engineering, flight hardware design engineers and logistical support services. Outstanding organizational and leadership skills are required to succeed in these roles.
**FUNCTIONAL RESPONSIBILITIES INCLUDE:**
+ Staffing support to programs
+ Conducting periodic performance evaluations including quarterly review
+ Developing and overseeing employee development and training
+ Supporting Functional Homeroom initiatives and projects which include process improvement and Corrective/Preventive Action implementation
**PROGRAM RESPONSIBILITIES INCLUDE:**
+ Design and development of multi-layer insulation (MLI)
+ Ensuring effective coordination between the design teams (Vehicle Engineering, Thermal, Contamination Control, etc.) and MLI
+ Planning and reviewing procedures (Solumina, CAPE), engineering drawings, design reviews and program schedules to ensure customer requirements are met
+ Provide input to design engineering to enhance manufacturability, integration, quality and performance
To learn more about our hiring process for manager positions, please view our "Selecting the Best Qualified Managers"
Video: a full-time employee of Northrop Grumman Space Systems, you are eligible for our robust benefits package including:**
+ Medical, Dental & Vision coverage
+ 401k
+ Educational Assistance
+ Life Insurance
+ Employee Assistance Programs & Work/Life Solutions
+ Paid Time Off
+ Health & Wellness Resources
+ Employee Discounts
This position's standard work schedule is a 9/80. The 9/80 schedule allows employees who work a nine-hour day Monday through Thursday to take every other Friday off.
**Basic Qualifications:**
+ Bachelors of Science Degree in a Science, Technology, Engineering, or Math (STEM) discipline plus 5 years of engineering experience **OR** Masters of Science Degree in a Science, Technology, Engineering or Math (STEM) discipline plus 3 years of engineering experience
+ Experience in mechanical design
+ Proven leadership experience on a project and/or team
+ Possesses strong verbal and written communication skills.
+ Must have an active SSBI, SCI or Top-Secret clearance at time of application
**Preferred Qualifications:**
+ Ability to obtain and maintain a DoD Top Secret clearance or SCI Access
+ Experience in space system manufacturing, integration, test and/or launch
+ Experience in Thermal Insulation Products methodologies
Salary Range: $118,000.00 - $177,000.00
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.
Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.

Job Summary: We are seeking a skilled Bilingual (Korean/English) IT Technician to provide hands-on technical support to both office staff and retail store teams. The ideal candidate will manage IT equipment, troubleshoot hardware and software issues, and ensure smooth operations for SAP, POS systems, networking, and end-user devices . This role requires strong problem-solving skills, technical expertise, and excellent customer service.
Key Responsibilities:

• Provide onsite IT support for office and retail staff, resolving hardware, software, and network issues.
• Troubleshoot desktops, laptops, printers, phones, POS terminals, and peripherals .
• Set up, configure, and deploy new IT equipment (PCs, monitors, scanners, registers, etc.).
• Install, update, and maintain software, OS patches, and security updates .
• ssist with SAP-related issues (user access, printing errors, basic troubleshooting).
• Diagnose and resolve POS system malfunctions (receipt printers, barcode scanners, payment terminals).
• Ensure stable wired/wireless network connectivity across locations.
• Maintain IT asset inventory and keep documentation up to date.
• Support new hire onboarding & offboarding (account setup, hardware provisioning, access management).
• Manage and prioritize helpdesk tickets , escalating complex issues when necessary.
• Coordinate with vendors for equipment repairs and service requests.

Qualifications & Requirements:

• Bilingual proficiency in Korean and English (written & spoken).
• 2+ years of IT support experience , preferably in office + retail environments .
• Bachelor's degree in Computer Science, IT, or related field (preferred).
• Hands-on experience with SAP & POS troubleshooting (a plus, not required).
• Proficient in Windows OS, macOS, iOS, Microsoft 365, and basic networking.
• Familiarity with remote support tools, imaging software, and ticketing systems.
• bility to lift/move equipment (up to 50 lbs).
• Strong problem-solving skills with the ability to diagnose root causes.
• Customer-focused attitude with excellent communication skills.
• CompTIA A+, Network+, or similar certifications (a plus).
• Must be available for onsite work at both office and retail locations.