107 IT Support Specialists jobs in Grand Rapids

• Provide Tier 2 and Tier 3 technical support to customers via phone, email, and chat.
• Diagnose, troubleshoot, and resolve complex software and hardware issues.
• Escalate unresolved issues to engineering or product teams, providing detailed documentation.
• Create and maintain comprehensive technical documentation, knowledge base articles, and troubleshooting guides.
• Guide customers through product setup, configuration, and integration processes.
• Monitor customer system performance and proactively identify potential issues.
• Train and mentor junior support staff on technical issues and best practices.
• Contribute to the continuous improvement of support processes and tools.
• Identify trends in customer issues and provide feedback to product development teams.
• Ensure high levels of customer satisfaction through timely and effective issue resolution.

• Bachelor's degree in Computer Science, Information Technology, or a related technical field, or equivalent work experience.
• Minimum of 5 years of experience in technical support, helpdesk, or a similar customer-facing IT role.
• Extensive knowledge of operating systems (Windows, macOS, Linux), networking protocols, and common software applications.
• Experience troubleshooting complex enterprise software solutions.
• Familiarity with CRM and ticketing systems (e.g., Salesforce, Zendesk).
• Excellent analytical, problem-solving, and critical-thinking skills.
• Outstanding written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
• Strong customer service orientation and a passion for helping others.
• Ability to work independently, manage time effectively, and prioritize tasks in a fully remote environment.
• Experience supporting SaaS products is highly preferred.

Maximus is seeking an IT Help Desk Manager to support work with a Health client remotely.
The IT Help Desk Manager will leverage help desk operations to collect, analyze, and interpret end-user support data and service interactions. They will provide actionable insights and system improvement recommendations that support government IT modernization goals, ensuring alignment between user needs and technical solutions.

This position requires the ability to obtain and maintain an active Public Trust security clearance and is contingent upon award.

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS148, T4, Band 7

Job-Specific Essential Duties and Responsibilities:

• Oversee the IT Help Desk operation, ensure SLAs are met, and manage the team.
• Supervise IT Help Desk team.
• Monitor performance metrics and SLAs.
• Report to senior management.
• Handle escalations and critical issues.

• 7 years related work experience is required.
• Bachelor's degree is required. An associate's degree + 2 years of work-related experience or a high school diploma/ GED + 4 years of work-related experience may be substituted in lieu of the degree requirement.
• Due to federal requirements, candidates must be US Citizens without Dual Citizenship to another country.
• The ability to obtain, and maintain, a Public Trust clearance is required.

Minimum Requirements

TCS148, T4, Band 7

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

100,000.00

Maximum Salary

$

120,000.00

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct cu Support, Fulfillment Associate, Store, Order Fulfillment, Retail

2761 - EAST WYOMING

Position Purpose: Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

WYOMING

MI

74190BR

Store Support

2748 - WEST WYOMING/RIVERTOWN

Position Purpose: Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

GRANDVILLE

MI

74146BR

Store Support

Store Support | Home Depot