355 IT Support Specialists jobs in Medford

Job Overview

The SVP of Customer Support will lead our global Technical Support, Customer Training, and Community teams with a mandate to deliver an experience that is responsive, predictive, AI-enabled, and deeply tied to customer outcomes. Reporting to the Chief Customer Officer, this executive will define and operationalize a support strategy that reduces friction, improves resolution time, and strengthens long-term customer relationships.

You'll oversee a globally distributed organization, own P&L accountability, and collaborate cross-functionally to make support a competitive differentiator.

About Us

When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We're passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.

Responsibilities

Customer Strategy & Experience

• Define and drive a modern, scalable global support strategy that proactively addresses customer needs and delivers measurable outcomes.

• Build a culture of service excellence grounded in proactive outreach, personalized engagement, and deep customer advocacy.

• Lead executive-level escalations with speed and ownership; ensure systemic issues are resolved and learnings are shared across teams.

• Develop and oversee strategies to identify and stabilize at-risk clients, with clear action plans, accountability, and follow-through.

• Use customer sentiment, support analytics, and feedback loops to shape the future of the customer journey, including product insights and roadmap influence.

Operational Excellence & Innovation

• Architect and scale a support model that balances people, process, and AI leveraging automation, deflection, and intelligent triage to improve resolution and efficiency.

• Implement and continuously improve operational frameworks, processes, and tools to support 24/7 coverage, global consistency, and productivity at scale.

• Maintain deep understanding of iCIMS products, use cases, and integrations to ensure readiness, issue prevention, and high-quality resolution.

• Partner closely with Product, Engineering, and Enablement to evolve our support stack and digital experiences.

• Monitor and optimize key metrics including customer effort, resolution time, self-service adoption, case deflection, and cost to serve.

Team Leadership & Culture

• Lead a global organization across and foster a high-performing, inclusive, and growth-minded culture.

• Hold leaders accountable to both performance and engagement metrics; ensure team members are equipped to deliver value in every customer interaction.

• Partner with HR and Talent to scale hiring, onboarding, and learning programs that align with business needs and customer expectations.

Financial & Cross-Functional Leadership

• Own and manage the Customer Support P&L, aligning budgets, forecasts, and workforce planning with company goals.

• Partner with Sales, Customer Success, Relationship Management, and Finance to ensure seamless coverage models, aligned messaging, and strong retention results.

• Translate strategic goals into operational execution plans with clear milestones, accountability, and metrics that roll up to business outcomes.

• Apply market and industry best practices to ensure iCIMS remains competitive in our customer engagement and support model.

Qualifications

• 15+ years of progressive leadership experience in global customer support or technical services roles.

• Proven track record leading and scaling global enterprise SaaS support operations, with full P&L accountability

• Deep expertise in AI-enabled support, automation, and digital transformation across the customer lifecycle

• Strong analytical and strategic skills; adept at translating data into actionable customer and business outcomes

• Demonstrated success building high-performing, inclusive teams and leading through organizational change

• Experienced cross-functional collaborator with Product, Engineering, Sales, and Finance to drive aligned, customer-centric strategies

• Exceptional communication and executive presence, with the ability to influence stakeholders at all levels

• Passion for customer advocacy and ongoing service innovation

EEO Statement

iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you'd like to view a copy of the company's affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at .

Compensation and Benefits

We accept applications for this position on an ongoing basis until the position is filled. Applications will be reviewed as they are received, and qualified candidates may be contacted throughout the posting period.

The anticipated pay range for this position is $200,000-$270,000 annually. Final compensation will be based on factors such as relevant experience, skills, education, internal equity, and market data. This range aligns with our commitment to equitable and transparent compensation practices, as required by applicable law. Additional compensation may include bonuses or other benefits, as applicable.

Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long-term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure. Learn more here:

Position Summary

The Technical Support Controller monitors fleet performance on a daily basis and provides recommendations for preventative maintenance, ongoing troubleshooting and/or aircraft recovery. The position reports to the Manager of Maintenance Operations Center (MOC).

Essential Responsibilities

• Monitor delays, pilot irregularity reports and other technical interruptions
• Identify necessary actions and provide instructions to prevent recurring interruptions. Coordinate with planning, Aircraft on Ground (AOG) and MOC to schedule and allocate parts/tooling for follow up actions
• Research, develop an action plan with aircraft manufacturing representatives to recover aircraft that are hard AOG
• Perform complex tasks as a joint venture with front line techs to improve skills and competencies
• Maintain and distribute records of actions and resolutions
• Periodically report trends and recommendations to Tech Manager(s) and Air Transport Association (ATA) responsible Engineers. Collect front line data that will attribute to organizational effectiveness
• Assist in identifying necessary manual revisions or issuing Info Notices and/or Maintenance Alert Bulletins (MABs) for more effective troubleshooting. Support the Save Our Spares (SOS) and No Fault Found (NFF) policy programs
• Reviews Service News Letters (SNLs) and Airline Operator Telex (AOTs) for troubleshooting information
• Liaise with ATA Engineer, MOC and provide technical assistance and guidance in troubleshooting assignments for Blue Maintenance cities to reduce out of service (OOS) time
• Act as a leader during road trips to reduce OOS times when requested
• Review aircraft Health Diagnosis software (Health Monitoring software DFDR) for symptoms of system degradation and issue appropriate action
• Perform additional duties and responsibilities as assigned to achieve departmental and company objectives

Minimum Experience and Qualifications

• High School Diploma or General Education Development (GED) Diploma with five (5) years' experience in aircraft maintenance, aircraft systems and troubleshooting with a part 121 operator; OR Bachelor's degree in Engineering with five (5) years' experience in aircraft maintenance
• Valid Federal Aviation Administration (FAA) Airframe and Powerplant Certificate
• Strong ability to troubleshoot complex aircraft system
• Knowledge of aircraft maintenance processes and procedures
• Strong knowledge of aircraft documentation (Aircraft Maintenance Manual (AMM), Illustrated Parts Catalog (IPC), Fault Isolation Manual (FIM)/Troubleshooting Manual (TSM), Wiring Diagrams (WD), Aircraft Schematic Manual (ASM), etc.)
• Diverse experience in all aspects of technical operations and aircraft systems
• Available for overnight travel (30%)
• Available to travel to support the recovery of OOS aircraft when needed and on short-notice
• In possession of or the ability to obtain valid travel documents with the ability to travel unrestricted in and out of the United States
• Depending on location, may need to acquire and maintain a United States Customs Clearance
• Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications

• Bachelor's degree in Engineering or Aircraft Maintenance Management
• Experience with E190 and Airbus A320/A321/A220 aircraft
• Knowledge of Microsoft Project, Word, PowerPoint and Excel
• Strong organizational, communication and team building skills

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Must fulfill safety accountabilities as prescribed by JetBlue's Safety Management System
• Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))
• Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
• Uphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilities
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

• Computer and other office equipment

Work Environment:

• Traditional office environment and occasional field service
• Present for core business hours with occasional off hours support

Physical Effort:

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation:

• The base pay range for this position starts at $118,000.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

• Monitor and resolve IT help desk ticket requests and incidents;
• Support computers and peripheral equipment using a variety of operating systems and applications;
• Maintain and install all software applications related to MassBay computing;
• Support College-wide and multi-campus audiovisual services in classrooms, meeting rooms, and auditorium;
• Provide routine computer, printer, and peripherals maintenance;
• Provide computer software and hardware orientation for students;
• Make necessary arrangements for outside repair as needed;
• Provide back up coverage for the College Copy Center;
• Perform other duties as assigned.

• Support MassBay's commitment to the Equity Agenda; collaborating with faculty, staff, and students on the College's strategic initiatives dedicated to closing the equity gap related to student outcomes;

• Support MassBay's commitment to being anti-racist; embracing a community free of bias and inequality;

• Contribute to discussion and review of applicable College policies with a critical lens toward diversity, equity, and inclusion.

• Experience troubleshooting computers and audiovisual equipment;
• Experience working in a multi-user environment supporting users at different levels;
• Previous operating systems experience using Windows 10, Windows 11 and Mac OS.

• Sensitivity and commitment to the goals of Affirmative Action and workforce diversity;
• Experience working in a diverse environment;
• Demonstrates commitment to working with underserved students;
• Previous experience maintaining and trouble-shooting software applications and PC hardware;
• Demonstrates effective oral and written communication skills;

• Ability to work as part of a team.

• Act as a primary point-of-contact for users of the SciSure platform through our Support Desk (Zendesk), helping them resolve issues, answer product-related
  questions, and ensure a smooth user experience
• Develop and maintain product expertise on the SciSure platform’s capabilities, as well as a high-level understanding of the platform’s architectural and software design
• Troubleshoot and resolve issues by identifying root causes and guiding users through solutions
• Escalate complex issues to engineering or product teams for further investigation
• Facilitate conversations between customers and the engineering teams to ensure a consistent service experience
• Monitor and report on recurring issues and customer feedback to help improve the product and support processes
• Assist customers with specialized migration and configuration requests
• Contribute to writing and updating product documentation within the SciSure Knowledge Base
• Advocate for the customer experience and identify opportunities for improving our services and products
• Provide first-line support to customers and partners using the SciSure Developer Hub

• 1-2 years experience working in a customer service or IT position, preferably supporting a SaaS product
• Customer-centric mindset who goes above-and-beyond to address and advocate for the customer’s needs
• Tech-savvy, capable of quickly picking up and mastering web-based technologies
• Strong analytical skills, detail-oriented with a passion for troubleshooting and investigation
• Excellent written and verbal communication skills
• Proven ability to work effectively in a team environment
• Organized and self-disciplined, able to take on multiple tasks at the same time and drive results
• Degree or equivalent education in relevant fields such as computer science or IT preferred
• Experience working with the following platforms: MS Office, Zendesk, JIRA
• Experience with web-based technologies (ex. APIs, SDKs) a plus

Job DescriptionJob DescriptionAbout SciSure At SciSure, we believe scientific progress shouldn’t be hindered by fragmented systems, inefficiencies, or compliance burdens. Formed through the merger of eLabNext and SciShield, we’re building a unified ecosystem where research, safety, training, and operations seamlessly connect—empowering scientists and organizations to focus on discovery. Introducing the first and only Scientific Management Platform (SMP)—a groundbreaking solution designed to simplify and accelerate scientific progress. For too long, scientific organizations have struggled with disconnected technologies that add complexity and risk. We envision a future where scientists, lab operations, and EHS professionals collaborate effortlessly, trust their digital tools, and drive innovation without compromise. Join us in shaping the future of scientific research. Learn more at
The Technical Support Specialist role serves as the primary critical escalation point for providing technical assistance to customers and team members using the SciSure platform. As a technical product expert, you will be responsible for managing the SciSure user relationship when product-based issues arise by maintaining all information in our support ticketing queue, including reviewing, organizing, and loading data provided by customers. Additionally, you will act as a key liaison between our customers and our engineering and service teams to submit incident reports, facilitate further investigation, and inform customers of our team’s progress towards resolving issues.

This role will report to the Director of Customer Success and will coordinate with both customer- and product-facing teams within the company. To be successful, you must possess strong interpersonal skills to effectively translate and communicate technical knowledge to any customer, regardless of their background or role.Responsibilities

• Act as a primary point-of-contact for users of the SciSure platform through our Support Desk (Zendesk), helping them resolve issues, answer product-related
  questions, and ensure a smooth user experience
• Develop and maintain product expertise on the SciSure platform’s capabilities, as well as a high-level understanding of the platform’s architectural and software design
• Troubleshoot and resolve issues by identifying root causes and guiding users through solutions
• Escalate complex issues to engineering or product teams for further investigation
• Facilitate conversations between customers and the engineering teams to ensure a consistent service experience
• Monitor and report on recurring issues and customer feedback to help improve the product and support processes
• Assist customers with specialized migration and configuration requests
• Contribute to writing and updating product documentation within the SciSure Knowledge Base
• Advocate for the customer experience and identify opportunities for improving our services and products
• Provide first-line support to customers and partners using the SciSure Developer Hub

Requirements

• 1-2 years experience working in a customer service or IT position, preferably supporting a SaaS product
• Customer-centric mindset who goes above-and-beyond to address and advocate for the customer’s needs
• Tech-savvy, capable of quickly picking up and mastering web-based technologies
• Strong analytical skills, detail-oriented with a passion for troubleshooting and investigation
• Excellent written and verbal communication skills
• Proven ability to work effectively in a team environment
• Organized and self-disciplined, able to take on multiple tasks at the same time and drive results
• Degree or equivalent education in relevant fields such as computer science or IT
• Experience working with the following platforms: MS Office, Zendesk, JIRA
• Experience with web-based technologies (ex. APIs, SDKs) a plus

Location Boston, MA (Remote)
 

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• Act as a primary point-of-contact for users of the SciSure platform through our Support Desk (Zendesk), helping them resolve issues, answer product-related
  questions, and ensure a smooth user experience
• Develop and maintain product expertise on the SciSure platforms capabilities, as well as a high-level understanding of the platforms architectural and software design
• Troubleshoot and resolve issues by identifying root causes and guiding users through solutions
• Escalate complex issues to engineering or product teams for further investigation
• Facilitate conversations between customers and the engineering teams to ensure a consistent service experience
• Monitor and report on recurring issues and customer feedback to help improve the product and support processes
• Assist customers with specialized migration and configuration requests
• Contribute to writing and updating product documentation within the SciSure Knowledge Base
• Advocate for the customer experience and identify opportunities for improving our services and products
• Provide first-line support to customers and partners using the SciSure Developer Hub

• 1-2 years experience working in a customer service or IT position, preferably supporting a SaaS product
• Customer-centric mindset who goes above-and-beyond to address and advocate for the customers needs
• Tech-savvy, capable of quickly picking up and mastering web-based technologies
• Strong analytical skills, detail-oriented with a passion for troubleshooting and investigation
• Excellent written and verbal communication skills
• Proven ability to work effectively in a team environment
• Organized and self-disciplined, able to take on multiple tasks at the same time and drive results
• Degree or equivalent education in relevant fields such as computer science or IT preferred
• Experience working with the following platforms: MS Office, Zendesk, JIRA
• Experience with web-based technologies (ex. APIs, SDKs) a plus

This range is provided by Visionaire Partners. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $25.00/hr - $30.00/hr Direct message the job poster from Visionaire Partners A growing organization is looking for a skilled IT Support Specialist to join the team and provide hands-on technical assistance. Key Responsibilities: Provide in-person (60%) and remote (40%) support via phone, email, and chat Participate in an 8-hour help desk rotation weekly Handle Level I technical support tickets and escalate more complex issues as needed Diagnose and resolve hardware, software, and network issues Ensure user requests are fully resolved and update the ticketing system accordingly Collaborate with internal IT teams, including security, infrastructure, and applications Follow IT security protocols and contribute to process improvements Maintain documentation and knowledge-base articles Manage multiple tasks and support requests efficiently Assist with special projects as assigned Primarily supporting locations within the greater Boston area, with occasional travel to other offices Some out-of-state travel may be required for initial training (expenses covered) Flexibility required for overtime (3–5 hours/week), on-call shifts, and occasional weekend work Must have a valid driver’s license, a reliable vehicle, and the ability to transport IT equipment between locations Must be able to use a personal cell phone for work calls and messages Background check and drug screening required (excluding marijuana) Required Skills & Experience: 1+ year of IT support experience with relevant certifications or degree (2+ years if no formal education) Windows and MS Office troubleshooting Active Directory and network support Ability to image, configure, and reimage PCs Experience with email spam filtering and encryption validation Strong deskside support skills and customer service mindset Solid documentation and communication abilities You will mainly support our locations in Boston, Brookline, and Medford, MA but you may also support our other offices when necessary. Seniority level Seniority level Mid-Senior level Employment type Employment type Contract Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Visionaire Partners by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Disability insurance Get notified about new Technical Support Specialist jobs in Boston, MA . L2 Tech Support - Site Migrations | Desktop Management Specialist – Infrastructure Services Signal Support Systems Specialist - Army Technical Support Integrations Specialist I We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Position Summary The Technical Support Controller monitors fleet performance on a daily basis and provides recommendations for preventative maintenance, ongoing troubleshooting and/or aircraft recovery. The position reports to the Manager of Maintenance Operations Center (MOC). Essential Responsibilities Monitor delays, pilot irregularity reports and other technical interruptions Identify necessary actions and provide instructions to prevent recurring interruptions. Coordinate with planning, Aircraft on Ground (AOG) and MOC to schedule and allocate parts/tooling for follow up actions Research, develop an action plan with aircraft manufacturing representatives to recover aircraft that are hard AOG Perform complex tasks as a joint venture with front line techs to improve skills and competencies Maintain and distribute records of actions and resolutions Periodically report trends and recommendations to Tech Manager(s) and Air Transport Association (ATA) responsible Engineers. Collect front line data that will attribute to organizational effectiveness Assist in identifying necessary manual revisions or issuing Info Notices and/or Maintenance Alert Bulletins (MABs) for more effective troubleshooting. Support the Save Our Spares (SOS) and No Fault Found (NFF) policy programs Reviews Service News Letters (SNLs) and Airline Operator Telex (AOTs) for troubleshooting information Liaise with ATA Engineer, MOC and provide technical assistance and guidance in troubleshooting assignments for Blue Maintenance cities to reduce out of service (OOS) time Act as a leader during road trips to reduce OOS times when requested Review aircraft Health Diagnosis software (Health Monitoring software DFDR) for symptoms of system degradation and issue appropriate action Perform additional duties and responsibilities as assigned to achieve departmental and company objectives Minimum Experience and Qualifications High School Diploma or General Education Development (GED) Diploma with five (5) years' experience in aircraft maintenance, aircraft systems and troubleshooting with a part 121 operator; OR Bachelor's degree in Engineering with five (5) years' experience in aircraft maintenance Valid Federal Aviation Administration (FAA) Airframe and Powerplant Certificate Strong ability to troubleshoot complex aircraft system Knowledge of aircraft maintenance processes and procedures Strong knowledge of aircraft documentation (Aircraft Maintenance Manual (AMM), Illustrated Parts Catalog (IPC), Fault Isolation Manual (FIM)/Troubleshooting Manual (TSM), Wiring Diagrams (WD), Aircraft Schematic Manual (ASM), etc.) Diverse experience in all aspects of technical operations and aircraft systems Available for overnight travel (30%) Available to travel to support the recovery of OOS aircraft when needed and on short-notice In possession of or the ability to obtain valid travel documents with the ability to travel unrestricted in and out of the United States Depending on location, may need to acquire and maintain a United States Customs Clearance Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge Must pass a pre-employment drug test Must be legally eligible to work in the country in which the position is located Authorization to work in the US is required. This position is not eligible for visa sponsorship Preferred Experience and Qualifications Bachelor's degree in Engineering or Aircraft Maintenance Management Experience with E190 and Airbus A320/A321/A220 aircraft Knowledge of Microsoft Project, Word, PowerPoint and Excel Strong organizational, communication and team building skills Crewmember Expectations: Regular attendance and punctuality Potential need to work flexible hours and be available to respond on short-notice Able to maintain a professional appearance When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun Must fulfill safety accountabilities as prescribed by JetBlue's Safety Management System Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR)) Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls Uphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilities The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position. Equipment: Computer and other office equipment Work Environment: Traditional office environment and occasional field service Present for core business hours with occasional off hours support Physical Effort: Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary) Compensation: The base pay range for this position starts at $118,000.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more. #J-18808-Ljbffr

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
Primary Responsibilities:

• Work with System Administrators, Field Consultants, Developers, and Engineers at customer sites to diagnose reported software issues related to deployment, customization or operation of the integration of PTC's products.
• This role is focused on providing and documenting solutions or providing potential on-site assistance for complex customer issues, using a customer centered approach.
• The customer centered approach has two aspects: we make it very easy for the customer to reach us via their preferred channel (phone, email, desktop sharing, etc.) and we all strive to find the best solution (defect fixes, workaround, alternative approaches) to deliver solutions along with a best-in-class customer experience
• Collaborate with other offices worldwide to provide first class Support for mission-critical customers.

• A strong capacity and desire to develop customer service and communication skills. The candidate will be expected to understand a customer needs, put themselves in the customer's shoes, and guide the customer's expectations. We ask our engineers to be the voice of the customer back to the company.
• The ability to manage multiple urgent issues in parallel.
• The confidence, communication and interpersonal skills to lead customers in urgent or critical situations.
• The ability to work with teammates to achieve a mission.

• Exposure to Java, SQL, and other modern programming languages.
• Exposure to installing, configuring and administering Web-based applications, Relational Databases, Open-Source Projects (such as Apache Web-Server, Apache Tomcat, OpenDS).
• Exposure to CAD
• Can quickly adapt to new technologies

• US Citizen
• Must have or be able to obtain a Security level clearance
• Occasional off-hours and weekend shifts required
• Exposure to the implementation, support, consulting or development in enterprise business applications on Java and other web related technologies
• Basic diagnostic ability, tuning and/or changing complex applications to optimize the product to perform to customer expectations
• Exposure to enterprise application suites (networks, database configuration, server configuration, Web Server optimization, load balancing hardware)
• Able to develop a coherent plan of action that meets everyone's needs to resolve a given situation as quickly as possible.

• Experience Required:
• Ideal candidates will have a Bachelor's Degree in Computer Science, Information Systems, or Mechanical Engineering with 0-2 years of work experience
• Location:
• Required to be located in one of the main Technical Support Services offices (Boston Seaport District, Twin Cities)

• PTC carefully considers a wide range of compensation factors, which include a candidate's background and experience, in determining salary for a position. Compensation will vary based on these factors, but PTC anticipates the salary range for this position to be between $52,000 - $65,000. The actual pay may be lower or higher depending on a candidate's skills, qualifications, experience, and location and may also include the opportunity to earn a discretionary bonus. Additionally, every PTC employee has the opportunity to become a PTC shareholder through our employee share purchase program which allows employees to purchase discounted PTC stock and, for eligible roles, an equity grant. Subject to the terms and conditions of PTC's benefits programs, employees may be eligible for medical, dental and vision insurance, paid time off and sick leave policies, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and a generous commuter subsidy.