473 IT Support Specialists jobs in North Richland Hills
Help Desk Support Spec
Posted 3 days ago
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As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
**Position Summary**
What will you do?
+ Day to day technical and application support for external clinician network and internal Signify Health employees
+ Customer engagement via ticketing system, inbound and outbound, and email channels
+ Resolve iOS and Signify Application related issues.
+ Resolve basic ADP, OKTA and other application issues. Basic MacOS, Windows OS devices for external provider Signify Health employees
+ Respond, coordinate, and monitor hardware fulfillment requests for iPad and peripherals
+ Escalate and manage tickets transferred to other departments
+ Keep customers and tickets documentation up to date
+ Respond to customer questions and as needed guide customer to resolution
+ Follow up with customers on unresolved issues for reopened tickets and callbacks
+ Actively demonstrates teamwork at all times by collaborating on ad hoc projects
+ Ability to work occasional overtime, weekend, and holidays
**Required Qualifications**
+ High School Diploma or equivalent.
+ Minimum 1 year of customer service related experience
**Preferred Qualifications**
+ Minimum 1 year of successful work with technical support in a helpdesk environment
+ 'Customer First' Mindset and Collaborative
+ Experience supporting Windows OS / Hardware, Apple iOS/ Software / iPad hardware via phone and email
+ Proven analytical and problem-solving abilities
+ Experience with Helpdesk ticketing systems
+ Strong customer service skills (Written and verbal)
+ Experience with web-based applications and mobile device management tools (Google Workspace, Slack, MaaS360, Workspace One) preferred
**Anticipated Weekly Hours**
40
**Time Type**
Full time
**Pay Range**
The typical pay range for this role is:
$17.00 - $28.46
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit anticipate the application window for this opening will close on: 07/31/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Help desk desktop support analyst
Posted today
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job summary:
Our enterprise client has an in office six month contract for a Level 1 - 2 Help Desk Desktop Support Analyst to support Office 365 and corporate in office and remote users
In office everyday
Candidate will have 6 months to 2 years experience in IT support and utilizing ticket tracking. Candidate will be supporting computer systems by providing hardware support, software technical support and screening service requests for personal computers and telecommunication equipment.
location: Fort Worth, Texas
job type: Contract
salary: $20 - 25 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
ESSENTIAL JOB FUNCTIONS
- Responsible for providing first level support for basic software and hardware issues via phones and hands on support in the office
- Office 365, Virtual Desktop, Windows 10 and Windows 11
- Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities.
- Assists in the resolution of application, hardware and software problems.
- Escalates problems to higher level technical support professionals when necessary.
- Enters call data into a tracking system Service Now
DESIRABLE KNOWLEDGE, SKILLS
- Knowledge of basic computer hardware and software.
- Knowledge of the procedures and practices for installing software patches and updates on desktops, laptops,and mobile devices.
- Ability to troubleshoot basic hardware issues on desktops, laptops and telecommunication equipment.
- Ability to troubleshoot basic network, software and printing problems.
- Customer service skills and dedication to customer satisfaction.
- Ability to complete tasks on time.
skills: One to two years of experience supporting a variety of computer applications and hardware.
Preferred Bachelors degree but Associates Degree is acceptable and related IT Support Experience
An ITIL Foundations certification may be substituted for the required experience.
Candidates will be in the office 5 days a week for a six month contract role, possible extension. Level 1 support combinations of help desk and hands on desktop support.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Manager - Safe Support Program/Technical support
Posted 1 day ago
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Deposita, an Allied Universal® Company, is hiring a Senior Safe Support Program Manager. The Safes, Configuration, and Connectivity Team is a 24/7 operation providing technical assistance to Deposita end users. The Senior Safe Support Program Manager spearheads the technical aspects, ensuring seamless connectivity and optimal performance of smart safes. They oversee network connectivity, lead the technical implementation of new devices, and manage remote monitoring systems. They are dedicated to conducting regular updates and providing technical support to guarantee the reliability of smart safe operations. Through strategic collaboration with technology partners and a focus on continuous improvement, they aim to elevate the technical capabilities of the smart safe systems.
**REQUIRED:**
**Technical Expertise with Smart Safe Devices**
**Strong Supervisor/Managment experience**
**RESPONSIBILITIES:**
+ Manage the team, including hiring/selection, scheduling, payroll, training, coaching, and development
+ Oversee the establishment and maintenance of robust network connectivity for smart safes
+ Troubleshoot and resolve connectivity issues promptly to minimize downtime
+ Lead the technical implementation of new smart safe devices on the ground
+ Collaborate with cross-functional teams to ensure seamless integration with existing systems.
+ Implement and manage remote monitoring systems to track the status and performance of smart safes
+ Coordinate and execute regular firmware and software updates for smart safe devices
+ Establish comprehensive troubleshooting procedures for technical issues related to smart safes
+ Conduct regular audits to verify data consistency and identify potential discrepancies
+ Work closely with technology vendors to address technical challenges and optimize smart safe performance
+ Implement scalability solutions for growing smart safe deployments
+ Develop comprehensive technical documentation for smart safe systems
+ Implement quality assurance processes to ensure the reliability and functionality of smart safe devices
+ Conduct regular audits to identify and address any technical shortcomings
+ Ensure that required training and screening elements for customer support personnel have been met
**QUALIFICATIONS:**
+ High school diploma or equivalent
+ Minimum of three (3) years of successful supervisory/management experience In a technical support center role
+ Effective oral and written communication skills; able to write informatively, clearly, and accurately
+ Proficiency with Microsoft Office applications
+ Forecasting, predicting skills
+ Active listening skills; problem solving skills
+ Assess and evaluate situations effectively; identify critical issues quickly and accurately
+ Research, investigate, compile information; synthesize facts, concepts, principles; interpreting data
+ Project Management skills; process improvement development skills
+ Setting and achieving goals; planning and organizing skills
+ Attending to detail
+ Coaching, mentoring, motivating skills; able to mediate conflict with tact, diplomacy
**PREFERRED QUALIFICATIONS:**
+ College degree In Communications, Public Relations, Statistics, or Business Administration
+ Professional training and/or education in one or more of the following:
+ Customer service / Technical Support help desk
+ Dispatch operations
+ Account Management
**BENEFITS:**
+ Medical, dental, vision, basic life, AD&D, and disability insurance
+ Enrollment in our company's 401(k)plan, subject to eligibility requirements
+ Eight paid holidays annually, five sick days, and four personal days
+ Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: ID:** 2025-1404117-7
**Location:** United States-Texas-Dallas
**Job Category:** Management
Technical Support Specialist
Posted today
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Technical Support Specialist
Contract: Allen, Texas, US
Salary Range: 23.00 - 27.00 | Per Hour
Job Code: 362728
End Date: 2025-08-10
Days Left: 24 days, 3 hours left
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To discuss more about this job opportunity, please reach out to Himanshu Kumar Singh(LinkedIn URL - ) , email your updated resume at Email - or give me a call at ( . Thank you!
Pay Rate: $23 - $27/hour
Position Details:
Industry : Telecommunication
Job Title : Technical Support Specialist II
Location : Allen, TX 75002
Duration : 6 months (possible extensions)
Job Description:
- This Technical Support Specialist II would be supporting our MSI Mobile Video team providing tech support to In car Dash and Body Camera and Evidence Management Software Division.
- This position provides excellent customer service to new and existing customers and internal customers by independently troubleshooting, installing, repairing and supporting customers on software and hardware equipment.The Representative will be interacting with police and is responsible for diagnosing and resolving customer issues through phone, web, email, and direct customer interaction.
- They are also responsible for maintaining critical relationships developed by other departments throughout the problem/resolution cycle.
- The technician will be taking incoming calls from the support queue related to complex issues. Once the identification of the underlying problem is established, the specialist can begin sorting through the possible solutions available. Your objective is to ensure every client is happy with our services and to ensure that all aspects of installation, service and support are completed properly, timely, and with detailed documentation in the ticketing systems. This is a metrics based support position that interacts with our customers via phone and/or E-mail.
- With remote access to customer systems, Install or troubleshoot the company's proprietary Software, identify the problematic root cause on hardware equipment such as In car Dash and Body Camera and Evidence Management Software.
- Provide courteous and knowledgeable troubleshooting support over the phone and via email.
- Ensure timely and accurate set up of all systems.
- Phone Support during regular business hours and on-call availability during off hours.
- Monitor Chat sessions to assist other team members.
- Test systems to ensure they are working correctly.
- May be required to adjust systems, including software or hardware, to make equipment functional depending upon the environment.
- Follow the department process, procedure, and metrics for a technical support II technician
- Maintain a log of customers issues, interactions, and troubleshooting steps in the department ticketing system
- Train customers on use of systems including software, hardware and installation.
- Multi-task and have excellent time management skills
- Understand the severity of an issue and escalate issues efficiently and appropriately.
- Demonstrated strong work ethic
- High School Diploma or equivalent and 2+ years of Technical Troubleshooting experience and/or 2+ years of customer service experience
- 2+ years of Networking Experience Preferred
- 2+ years of customer service experience Preferred
- Must be able to pass on onsite Technical Asessment
- Strong working knowledge of Routers, switches, VLANs, VPN, DHCP, TCP/IP.
- Strong working knowledge of various WIFI technologies and practices.
- Knowledge of Virtualization platforms; Hyper-V and VMWare a plus.
- Strong working knowledge of internet protocols and certificates (HTTPS, SSL/TLS, etc.).
- Experience with writing PowerShell Scripts.
- One or more of the following certification preferred, CompTia A+, MCP, MCSE CNA, CCNA, Linux Certifications.
- Service Now
- Bomgar
- Windows
- Work experience in a public safety environment desired
- Technical Support
- Recruiter
- Phone
- Himanshu Singh
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Senior Technical Support
Posted 3 days ago
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We are currently seeking an exceptional Senior Technical Support member to join our team.
As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business
The Senior Technical Support role involves software and hardware setup, configuration, and troubleshooting. This role will evaluate the condition of hardware to determine whether it should be repaired/replaced, as well as coordinate hardware refreshes and moves. The technician will interpret users' requests for assistance, document, and provide support towards resolution. This role strives to facilitate a positive end user experience and to solve issues within the scope of the position, escalating as needed. This position is expected to work with Network Administrators on projects. The technician can conduct and coordinate meetings in management's absence and supports all levels within Incora.
Key Activities:
- Wireless technology, scanners, tablets, and printers
- iOS/Intune builds testing and evaluation
- Security systems, door access, and CCTV
- Telephone policy and administration
- Out-of-warranty schedules and administration for user and operational equipment
- Mobile phone fleet management
- Support the 1st line team in delivering helpdesk support for internal users, ensuring network devices, peripherals, and services are operational and swiftly returned to service.
- Provide 2nd line helpdesk support when documented processes fail or advanced troubleshooting and/or analysis is required.
- Administer and manage user accounts, ensuring security to prevent unauthorized access.
- Install PC operating systems and applications to documented standards, ensuring standardization and quality.
- Support and administer telephone and mobile device management systems, including user and device account creation.
- Contribute to the improvement of IT policies and procedures at both department and company levels to enhance business performance.
- Comply with all relevant internal rules, policies, and procedures, including Health and Safety, Data Protection, and security guidelines.
- Undertake other duties and tasks as appropriate to the job.
- High school diploma or equivalent required
- Associate's degree or higher in an Information Technology field preferred
- Industry recognized qualifications, Microsoft accredited or equivalent (Microsoft MCSA/MCP CompTIA A+ IT) or significant experience - essential
- Diploma in Computer Studies or equivalent - desirable
- Demonstrable knowledge of the implementation and management of desktop printing and Office applications - desirable
- Strong knowledge of Microsoft based operating systems - essential
- Experience with using and troubleshooting Microsoft Office - desirable
- Knowledge of warehouse systems (scanners, mobile printers) - desirable
- Courage - Take ownership for issues and problems.
- Collaboration - Share knowledge and experience with others
- Commitment - Focus on ensuring internal and external customer expectations is met in a timely way.
- Community - We value our world and everyone who shares it.
- An exciting package that includes great salary and benefits you would expect from a growing ambitious company, a chance to work in a first-class brand-new environment but most importantly we will offer you the chance to become part of our Incora story.
- We want you to share in the success of Incora, so every employee is eligible for one of our incentive's programs.
- Incora offers 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees.
- Full-Time Exempt employees are part of Incora's FlexTime policy, as well as 80 hours of Exempt Sick time
- Family friendly policies such as 2 weeks paid parental leave.
- We believe every little help by offering a generous discount portal only available to Incora employees vs Perkspot.
- Employers paid Group Life Insurance at 1x salary, STD, and LTD.
- Incora offers a 401K plan with company match.
Very importantly we want to be with you to help your career take off and become part of the Incora Story.
So, if you feel you have all of this, and want to be part of developing the Incora Story apply now we can't wait to hear from you.
We are an Equal Employment Opportunity (EEO) employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
Access to certain Company's products, materials, and technical data contained in our facility is restricted under the International Traffic in Arms Regulations (ITAR) to "U.S. Persons," which is defined as U.S. Citizens, lawful permanent residents of the United States, or certain individuals admitted to the U.S. as a refugee or who have been granted asylum; and therefore, employment is limited to applicants who meet this "U.S. Person" requirement. Applicants receiving a conditional offer of employment will be required to provide evidence of their U.S. person status to comply with the ITAR requirements
Technical Support Associate
Posted 4 days ago
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Must have POS experience. ALoha is a big win. BUt not windows folks, this role is more geared towards POS. if they have moved around too much will not work, so do not submit contractors. This is temp to perm role. COmputer degree is good to have
Technical Support Specialist
Posted today
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At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
Department OverviewDepartment OverviewThis position is part of the Customer Support organization. This team deals directly with our partners and customers and helps them with resolving their technical issues related to Motorola Solutions Inc (MSI) products. It is a rapidly growing team with tons of career opportunities. The team values transparency, open communication, collaboration and customer first mentality.Job Description
Reporting to a Technical Support Team Lead or Manager, Technical Support Specialist ensures critical customer issues are resolved or escalated in the most effective and efficient manner. Success in this role is defined by a strong customer first mentality, a thorough systematic approach to troubleshooting, and the curiosity to learn about a diverse set of technologies. If you love to challenge yourself, enjoy getting to the bottom of issues and want to be part of a fast paced challenging environment, this opportunity is for YOU!
About the Position
What will you get to do
Learn and maintain a strong understanding of MSI Video products, including Video Management System, Cameras, Servers, and Networks.
Research, collaborate and troubleshoot MSI products over the phone and digital mediums.
Think outside of the box and come up with creative solutions.
Lead with empathy, take complete ownership and show urgency when resolving technical issues.
Concisely document software, hardware, and network information in a case management system.
Provide an exceptional customer experience while taking incoming calls, emails, chats, and escalations.
Prioritize between tasks including inbound calls, existing case management, live chats, and email requests.
Continuously learn new skills, technologies & products, keeping up with MSI's pace of innovation.
Responsibilities may also include
Occasional weekend on-call rotation (Saturday / Sunday).
Flexible working hours and shifts.
Essential Skills
Strong problem solving, organizational and analytical skills with demonstrated ability to resolve customer issues in the shortest time with the highest quality.
Well developed interpersonal communication (written and oral) skills with the ability to document and explain complex technical problems and solutions to customers of all skill levels.
Ability to keep grace under pressure, multitask and prioritize based on business needs, provide timely updates and manage customer expectations and handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders
A self-starter who can work independently as well as collaborate effectively with team members with minimal supervision. Agile, resourceful learner with strong attention to detail.
Demonstrates a continuous learning mindset to absorb the technical details of an ever-evolving product line.
Critical problem solving mindset with the ability to collect relevant data and reviewing basic logs to identify potential root causes.
Ability to replicate problems in a lab environment.
Technical Proficiencies
IP networking: routers, firewalls, wireless technologies, RTP, TCP/IP, UDP, IGMP and Multicasting
Installing, configuring, and troubleshooting various operating systems, software, and hardware.
A familiarity with the Onvif profile or other video streaming services is considered an asset.
Target Base Salary Range for this role is $44,500 - $71,200
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
#LI-DB1
Basic Requirements-
0-2 years of relevant experience in an IT environment with a Bachelor's Degree in Computer Science, Engineering, or a relevant software/computer related field OR 4-5 years of relevant experience
Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract.
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Our U.S.Benefitsinclude:
- Incentive Bonus Plans
- Medical, Dental, Visionbenefits
- 401K
- 10 Paid Holidays
- GenerousPaidTime Off Packages
- Employee Stock Purchase Plan
- PaidParental & Family Leave
- and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.
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Technical Support Specialist
Posted today
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Insight Globals hospitality client is seeking a Tier 2/3 Technical Support Specialist that will troubleshoot, configure, install, and manage any hardware, software, and access issues. There are about 300 end users that you will be assisting in this clients environment with both remoting in and hands-on support. Technical support includes Windows 11 upgrades, asset tracking, hardware, endpoint management, network and wifi support, and more. Overtime is encouraged but not mandatory.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
A+ certification
Microsoft Intune experience
Enterprise-level experience
Azure Entra ID experience
Experience with ticketing system Ivanti
3+ years experience in a technical support role
Hardware, software, and access troubleshooting
Understanding of Active Directory
IP and networking experience
Experience using any ticketing system
Experience with remote access, ideally TeamViewer
understanding of O365
Windows 11 experience
Bachelors or Associates Degree in Computer Science
Technical Support Analyst
Posted 1 day ago
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Job Description
**6+ Mths Duration**
**Onsite in Arlington, TX**
**W2 ONLY - Must be Able to Work Directly with NTTD / NO C2C**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
**Job Description:**
**Technical Support**
+ Provide advanced technical support to end users for hardware, software, and network issues.
+ Troubleshoot and resolve complex technical issues related to desktops, laptops, mobile devices, and peripheral equipment.
+ Assist with the setup, configuration, and maintenance of end-user devices and software applications.
**User Account Management**
+ Manage user accounts and permissions in Azure Active Directory/Entra ID and other relevant systems, including Cloud-based technologies.
+ Application Deployment and Management
+ Deploy, configure, and update software applications and operating systems on end-user devices.
+ Ensure compliance with software licensing agreements and organizational policies.
+ Hardware and Software Maintenance
+ Perform routine maintenance and updates on end-user hardware and software.
+ Coordinate with vendors for hardware repairs and replacements.
+ Documentation and Training
+ Create and maintain technical documentation, user guides, and knowledge base articles.
+ Provide training and guidance to end users on the effective use of technology and software
+ Provide exceptional customer service and support to end users.
+ Communicate effectively with end users to understand their needs and provide timely solutions.
**Qualifications**
+ Minimum of 3 years of experience in end-user computing or IT support roles.
+ Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common enterprise applications.
+ Experience with Active Directory, group policy management, and network troubleshooting.
+ Microsoft Intune and AutoPilot.
+ Excellent problem-solving and analytical skills.
+ Strong communication and interpersonal skills.
+ Familiarity with IT service management (ITSM) frameworks (e.g., ITIL).
+ Excellent documentation skills
+ Attention to detail and accuracy.
+ Ability to work independently and collaboratively.
+ Relevant certifications will added as an advantage.
About NTT DATA:
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
Technical Support Analyst
Posted 1 day ago
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Job Description
Req ID: 328568
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Technical Support Analyst to join our team in Arlington, Texas (US-TX), United States (US).
Job Description:
Technical Support
Provide advanced technical support to end users for hardware, software, and network issues.Troubleshoot and resolve complex technical issues related to desktops, laptops, mobile devices, and peripheral equipment.Assist with the setup, configuration, and maintenance of end-user devices and software applications.
User Account Management
Manage user accounts and permissions in Azure Active Directory/Entra ID and other relevant systems, including Cloud-based technologies.
Application Deployment and Management
Deploy, configure, and update software applications and operating systems on end-user devices.Ensure compliance with software licensing agreements and organizational policies.
Hardware and Software Maintenance
Perform routine maintenance and updates on end-user hardware and software.Coordinate with vendors for hardware repairs and replacements.
Documentation and Training
Create and maintain technical documentation, user guides, and knowledge base articles.Provide training and guidance to end users on the effective use of technology and softwareProvide exceptional customer service and support to end users.Communicate effectively with end users to understand their needs and provide timely solutions.
Qualifications
Minimum of 5 years of experience in end-user computing or IT support roles.Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common enterprise applications.Experience with Active Directory, group policy management, and network troubleshooting.Microsoft Intune and AutoPilot.Excellent problem-solving and analytical skills.Strong communication and interpersonal skills.Familiarity with IT service management (ITSM) frameworks (e.g., ITIL).Excellent documentation skillsAttention to detail and accuracy.Ability to work independently and collaboratively.Relevant certifications will added as an advantage.
About NTT DATA:
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.