204 IT Support Staff jobs in Lakeland
L1 Associate Technical Support Specialist
Posted 10 days ago
Job Viewed
Job Description
Mad Mobile is leading the charge in building the next generation of retail and restaurant experiences. In today's rapidly evolving market, customer expectations continue to change, and Mad Mobile is at the forefront of innovation. We empower customers to engage and purchase from brands seamlessly, whether they're in-store, outside the four walls, or on the go. Our platform already supports some of the biggest brands, and we're always looking for new ways to engage with Customers, increase in-store productivity and ultimately drive transactional value. If you're passionate about creating exceptional experiences and shaping the future of retail and restaurants, Mad Mobile is the place for you!
About the Role:
The L1 Customer Support Representative will play a vital role in providing superior customer support to CAKE product users. Reporting to the Customer Support Manager, you will be responsible for answering and documenting customer calls, resolving inquiries, and ensuring customer satisfaction. Success in this role will depend on your ability to deliver excellent service, demonstrate strong problem-solving skills, and collaborate effectively with the team.
Location: The role will be located at our Tampa HQ.
In this role, you will:
- Own the customer support process and ensure timely and effective resolution of customer inquiries.
- Define customer support protocols and procedures, maintaining a high level of professionalism and adherence to company policies.
- Develop a deep understanding of CAKE products and services to provide accurate and comprehensive support.
- Deliver exceptional customer service by actively listening to customers, providing relevant solutions, and maintaining a positive rapport.
- Communicate effectively with customers via phone, email, SMS, and Chat, offering product guidance, troubleshooting assistance, and alternative solutions.
- Excellent written and verbal communication skills to engage effectively with customers.
- Strong problem-solving and deductive reasoning abilities to diagnose and resolve customer issues.
- The ability to document troubleshooting steps and solutions accurately.
- Demonstrated conflict resolution skills to handle challenging customer interactions.
- The ability to thrive in a fast-paced, service-oriented environment with high expectations.
- Strong collaboration skills to work effectively with the support team and other departments.
- 1+ years of customer service experience in a phone call-center, chat/SMS customer communication environment, or front-of-house restaurant position.
- Experience in the hospitality industry (restaurants, hotels, or retail) in front-of-house operations.
- Knowledge of point-of-sale (POS) systems or other hospitality/retail technology.
- Familiarity with networking or technical troubleshooting.
Our core values:
Customer - WE believe that our customers deserve the best from us every day.
Accountability - WE take ownership and make things happen.
Teamwork - WE win as a team and have fun doing it.
Innovation - WE innovate, inspire, ignite the future!
Integrity - WE are honest, ethical, and trustworthy.
Why Mad Mobile?
Mad Mobile is the #38 fastest-growing company in Florida and #9 on the Tampa Bay Times Top 100 Workplace List. We're proud of our culture and promote diversity and a healthy work-life balance.
What about the benefits you ask?
How about 100% company-paid benefits for medical, dental, and vision sound for our employees who choose our HDHP plan? Want to add your family? No problem we've got you covered at a highly discounted rate. Yup, we cover 90% of the family plan costs and we'll even start you off right by giving you a $1000 (prorated based on start date) for your HSA. We also have a very robust "buy-up" plan that is 60% covered by Mad Mobile. Not to mention our 401(k) and matching contribution (up to 6%, fully vested on day one). At Mad Mobile, we're not only building the next generation of in-store experiences we're also building the next generation of incredible teams.
EEOC Statement
Mad Mobile is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws.
* Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Mad Mobile does not accept unsolicited headhunter and agency resumes. Mad Mobile will not pay fees to any third-party agency or company that does not have a signed agreement with Mad Mobile.
Desktop Support Specialist
Posted 6 days ago
Job Viewed
Job Description
Job Description
Insight Global is seeking a skilled Desktop Support Specialist to join their team in Tampa, FL. In this role, you will provide essential support to internal employees via Service Now, addressing and resolving hardware-related issues. With the company managing 18,000 computers nationwide, your monthly tasks will involve handling 150-200 laptops and desktops. We are looking for a candidate with a proven track record in troubleshooting, triaging, imaging, and decommissioning devices. Proficiency in software troubleshooting is also highly valued. Additionally, you will assist with the packing and shipment of these devices. The ideal candidate will possess a proactive attitude, strong customer service skills, and excellent communication and documentation abilities, which are critical for success in this role.
This is a contract to potential hire position ranging from $20-24 an hour.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
3+ Years of experience troubleshooting, repair, imaging, decommissioning hardware
Strong communication and customer service skills
Experience with computer imaging - SCCM/Intune preferred
Experience utilizing a ticketing system - Service Now preferred
Must be able to move around the depot and lift up to 50 pounds Lenovo, Dell, or HP Certifications
Bachelor's degree in related field
Software troubleshooting experience - O365
A+ Certified null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to
Desktop Support Specialist
Posted 8 days ago
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Job Description
R5692
Employment Type
Full time
Worksite Flexibility
Onsite
Job Summary
We are looking for a motivated Desktop Support Specialist ready to take us to the next level! If you have experience supporting Telecom or Cisco environments, and MDM, O365 troubleshooting, user management experience and are looking for your next career move, apply now.
Job Description
We are looking for a Desktop Support Specialist to provide level 2 technical support to over 2500 county staff, monitor work queues, open, update and close ServiceNow Incidents. This position will be full-time and onsite in Fort Myers, FL.
What You'll Do
- Respond professionally and courteously to all service requests and areas of the business entities
- Dameware and remote desktop to provide level 2 technical support to over 2500 county staff, monitor work queues, open, update and close ServiceNow Incidents
- Thoroughly and accurately document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation
- Acts as single point of contact for users of the Information &Technology Services (ITS) and directs questions and report problems regarding services
- Installation of desktop hardware / peripherals and printers
- Activating, managing cell phones/tablets through O365/MDM
- May be expected to lift equipment that may weigh up to 50 lbs. and be required to run cables under desks and other furniture
- Installation of individual software packages, as needed, for all users
- Use of imaging software to expedite large equipment roll-out
- Support other satellite offices ie: libraries, parks, etc.
- Keep up to date system information in ServiceNow for asset tracking
- Rotate On-Call schedule with the rest of the team
- Rotate managing the IT warehouse and entering asset information as new shipments arrive
Required:
- Bachelor's degree in a technical discipline
- 2+ years professional work experience
- Experience supporting Telecom or Cisco environments
- MDM, O365 troubleshooting, user management
- Knowledge of data communication and network concepts, principles, and fundamentals
- Relevant experience or strong aptitude for building or supporting data networks
- Have experience in assisting C-level executives and Directors
- Have a great attitude and willingness to learn
- Proficiency with LAN, WAN/MAN, data center networks, or wireless networks
- Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
- Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
- Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
The pay for this position is $45,000 annually (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit package includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.
Reasonable Accommodation Statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 - 8111.
Equal Employment Opportunity Policy Statement
CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.
Merchant Support Specialist
Posted 12 days ago
Job Viewed
Job Description
JOB TITLE: Merchant Support Specialist
EMPLOYER: Uown Leasing
DEPARTMENT: Sales
REPORTS TO: Merchant Support Manager
LOCATION : Onsite in Tampa, FL
HOURS: 8AM - 5PM (Ability to shift to 10AM to 7PM on occasion)
ABOUT THE COMPANY
Uown Leasing was founded in 2008 in Tampa, FL, recognizing a need for purchasing options for credit-challenged customers. The company's core belief is that credit scores should not limit someone's ability to support their family, so they offer clear, no-credit lease-to-own payment plans for everyday items. Over the years, Uown has stayed true to its mission by treating both merchants and customers with respect and dignity, considering them part of the "Uown Family". Their commitment remains focused on doing business the right way, making quality merchandise accessible while fostering trust and fairness for all parties.
ABOUT THE ROLE
UOWN is looking for a Merchant Support Specialist to work out of their headquarters in Tampa, FL. The Merchant Support Specialist is primarily responsible for being the main point of contact for their assigned merchants. The ideal candidate will be able to promote a successful mutually beneficial relationship while ensuring sales quotas are met.
WHAT YOU WILL DO:
- Communicate with assigned Merchants to strengthen relationship between the company and the Merchant's ownership/sales management.
- Communicate with assigned Merchants to promote brand usage and Sales and Marketing Campaigns as introduced. Report on campaign statistics.
- Track the KPIs at the merchant location level and work with those merchants whose volume falls below monthly/year to date goal expectations.
- Address/resolve Merchant issues and work to increase Merchant loyalty and retention.
- Serve as a Merchant advocate for problem resolution.
- Function as a training resource for the Merchant Sales representation.
- Conduct monthly partnership audits to ensure adequate, successfully performing business.
- Evaluate merchant partner websites for compliance and Uown presence.
- Conduct training and re-training as needed for new and retained merchant partners.
- Responsible for the timely updating and effective use of the Uown LMS.
- Participate in Trade Shows as required throughout the Year.
- Bilingual English / Spanish
- B2B Customer Service Experience
- Sales Experience (a plus, but not required)
- AA Degree at a minimum
- Good verbal and written communication skills in both English and Spanish
- Strong computer and CRM skills (Microsoft Word, Excel, Notes, Outlook)
- Effective time management skills, with ability to multi-task
- Bilingual English / Spanish
- B2B Customer Service Experience
- Sales Experience (a plus, but not required)
- AA Degree at a minimum
- Good verbal and written communication skills in both English and Spanish
- Strong computer and CRM skills (Microsoft Word, Excel, Notes, Outlook)
- Effective time management skills, with ability to multi-task
- Analytical: Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.
- Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
- Customer Service-- Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Interpersonal Skills- -Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Oral Communication-- Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Written Communication-- Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
A-CAP works hard to create a positive and supportive environment. That's why we offer great benefits to safeguard the health and well-being of our employees. Our comprehensive benefits package includes:
- Competitive salary/base pay
- Employer-sponsored medical, dental, and vision insurance
- Paid Life & AD&D Insurance (for employees and families)
- Paid Disability Insurance (STD + LTD)
- Paid Parental Leave
- Paid Vacation and Sick Leave
- Paid Holidays (13 scheduled in 2025)
- Voluntary Supplemental Insurance policies
- Safe Harbor 401(k) plan with employer match
- And other benefits and perks!
POSITION TYPE AND EXPECTED HOURS OF WORK
This is a full-time position. Days and hours of work are Monday through Friday, 9:00 a.m. to 6:00 p.m., 40 hours weekly, or as otherwise arranged with the manager of the department.
US work authorization is required.
Who We Are:
EEO Statement
A-CAP is an Equal Opportunity Employer and does not discriminate in recruiting, hiring, promotion or any other personnel action based on the basis of race, ethnicity, national origin, color, sex, gender, gender identity or expression, sexual orientation, religion, age, disability, veteran status, or any other basis covered by appropriate law. We comply with the laws and regulations set forth in the Know Your Rights poster. All employment is decided on the basis of qualifications, merit, and business need. To request an accommodation, contact and we will make every effort to respond to your request within 48 business hours to work towards a positive solution.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It should not be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Desktop Support Specialist

Posted today
Job Viewed
Job Description
Insight Global is seeking a skilled Desktop Support Specialist to join their team in Tampa, FL. In this role, you will provide essential support to internal employees via Service Now, addressing and resolving hardware-related issues. With the company managing 18,000 computers nationwide, your monthly tasks will involve handling 150-200 laptops and desktops. We are looking for a candidate with a proven track record in troubleshooting, triaging, imaging, and decommissioning devices. Proficiency in software troubleshooting is also highly valued. Additionally, you will assist with the packing and shipment of these devices. The ideal candidate will possess a proactive attitude, strong customer service skills, and excellent communication and documentation abilities, which are critical for success in this role.
This is a contract to potential hire position ranging from $20-24 an hour.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
3+ Years of experience troubleshooting, repair, imaging, decommissioning hardware
Strong communication and customer service skills
Experience with computer imaging - SCCM/Intune preferred
Experience utilizing a ticketing system - Service Now preferred
Must be able to move around the depot and lift up to 50 pounds Lenovo, Dell, or HP Certifications
Bachelor's degree in related field
Software troubleshooting experience - O365
A+ Certified null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to
Yardi Support Specialist

Posted today
Job Viewed
Job Description
Yardi Support Specialist
**Job Description Summary**
The Yardi Support Specialist role provides support to Operations at the Regional and Property level, in working with Yardi (along with ancillary applications) and giving guidance on the proper processes and procedures for accurate accounting.
**Job Description**
+ Monitor ServiceNow queue and respond to client requests for support in a timely manner
+ Document client requests and resolutions in ServiceNow
+ Create knowledge articles (KBAs) within ServiceNow
+ Ensure technology projects delivery of first-class quality within agreed budget and timeframe
+ Daily interaction with users to assist with questions and corrections needed within the System
+ Daily interaction as needed with various corporate departments to ensure accurate corrections are made
+ Daily interaction with CAD Team to ensure Yardi system performance
+ Assist with instruction on proper processes and procedures within the system
+ Recommendations to Management when additional training is needed with individuals
+ Assist users as needed for reporting and accounting questions within the System
+ Assist with system errors and data anomalies as needed on daily basis
+ Assist with set up of users and permissions within the system
+ User and vendor troubleshooting within the system
+ Track trends of service requests and work with clients to mitigate recurring incidents
+ Prepare and understand client metric and status reports
+ Additional assignments and projects as needed
+ Variety of stakeholders, to influence and negotiate on schedule and deliverables where applicable
+ Drive stakeholder communication and stimulate business project parties' engagement
Qualifications:
+ Bachelor's degree in accounting, finance, or information systems strongly recommended
+ 1 to 2 years of Finance / Accounting experience strongly desirable
+ 1 to 2 years of experience in Yardi Systems (Voyager, RentCafé Site Manager, CRM Flex), RealPage (Leasing and Rents, Financial Suite)
+ Strong Microsoft Office skills
+ Experience with Service Now
+ Experience with Microsoft Teams desirable
+ Strong Customer Service Skills
+ Strong skill in teaching others processes and procedures
+ Demonstrates strong analytical skills, attention to detail & initiative
+ Knowledge in SQL Server Stack (DB, SSIS, SSRS, SSAS) and security architecture is a plus
+ Ability to adapt and understand priorities
+ Self-starter and strong organizational skills with the ability to manage multiple tasks
+ Demonstrated ability to interact successfully with all levels within a company
+ Excellent oral and written communication skills.
+ Demonstrated ability to take initiative, to maintain confidentiality, to meet deadlines, and to work in a team environment.
Skills & Personal Qualities:
+ Solution Oriented
+ Strong Organizational skills
+ Ability to set and manage priorities
+ Analytical and Numeracy skills
+ Commercial awareness
+ Team Player with strong collaboration skills
+ Diplomacy
+ Self-starter
+ Ability to articulate ideas to both technical and non-technical audiences
+ Keen attention to detail
+ Active listener
+ Clear communications and simplicity; ability to speak the language of business and of technology
+ Conflict Resolution experience
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.
The company will not pay less than minimum wage for this role.
Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at **1- ** or email ** ** . Please refer to the job title and job location when you contact us.
INCO: "Cushman & Wakefield"
Medicare Support Specialist
Posted 25 days ago
Job Viewed
Job Description
Job Summary
This is a unique and exciting role for those looking to grow professionally and who enjoy working in a fast-paced, high-energy business environment. The Medicare Support Specialist acts as the liaison between the insurance agent, carrier partner, and client. This role provides customer service to agents including answering questions and resolving matters related to enrollments, licensing, and commissions. The ideal candidate will be able to cultivate long-term relationships and work effectively to support insurance agents and ensure their success.
Job DescriptionJob Specific Duties
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Efficiently manage the submission of all Medicare enrollments, including Medicare Advantage, Medicare Supplements, and PDP.
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Process enrollments electronically or by fax to the appropriate carrier in a timely manner.
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Reconcile outstanding pending case requirements and requests for additional information while communicating regularly with agents.
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Deliver quality customer service to agents by researching and responding to all internal and external inquiries efficiently and timely.
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Work closely with carrier partners to resolve any issues on the agents behalf, including commissions, appointment status, and enrollment issues.
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Continually seek to identify process improvement opportunities.
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Enter appropriate information in the CRM system for documentation and follow-up.
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Perform all other duties as assigned by manager, including administrative and/or marketing support.
Minimum Job Requirements
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Ability to collaborate and work effectively with others.
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Positive can do attitude.
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Excellent phone skills with the ability to adapt to different agent personalities.
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Great time management, strong attention to detail, and results oriented.
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Strong Microsoft Office experience (Excel, PowerPoint, Word, Outlook).
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Knowledge of and adherence to HIPAA regulations. Compliance with Insurance Department regulations and internal E&O procedures.
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2+ years previous experience as a Support Specialist in a multi-carrier environment or equivalent office experience.
-
Medicare and Health Insurance industry experience.
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Fiduciary Support Specialist II

Posted today
Job Viewed
Job Description
Need Help? ( you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility ( ?subject=Accommodation%20request)_
_(accommodation requests only; other inquiries won't receive a response)._
**Regular or Temporary:**
Regular
**Language Fluency:** English (Required)
**Work Shift:**
1st shift (United States of America)
**Please review the following job description:**
Responsible for supporting the coordinated delivery of personal trust administration to a challenging and sensitive portfolio of affluent clients. Provide client support to Trust Advisors. Help coordinate with other members of the Wealth team (Advisors, Planners, etc.) to render an extraordinarily high level of service to our Wealth Clients.
Essential Duties and Responsibilities
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Prioritize relationship management activities by facilitating the day-to-day transactional needs of the client base, including processing deposits, distributions, payments, transfers, or other routine transactions
2. Enter and maintain appropriate client records, monitor client transactions and client data for accuracy and timeliness and maintain appropriate documentation of client transactions.
3. Utilize various trust systems to affect transactions, monitor accounts, and create reports
4. Respond to client requests for information and assistance within appropriate level of authority
5. Support the sales and retention effort by scheduling appointments, conducting follow-up telephone calls, and client meeting preparation
6. Prioritizing fiduciary activities that enable quality client interaction
7. Continually render extraordinarily responsive and personal service to our Wealth Clients
8. Participate in onboarding new teammates and training
9. Assist with special projects for Fiduciary Group Support Leader
10. Contribute to a positive team environment that fosters cooperation, trust and group identity and be an effective advocate for Wealth clients with other business units
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. 3+ years in the role as a Fiduciary Support Specialist, trust experience, investment, banking or financial planning-related client service experience, or equivalent outside experience
2. Demonstrate an understanding of the operating systems unique to line of business, including trust and estate
3. Demonstrate strong knowledge of bank policy and procedures
4. Strong problem-solving skills
5. Contributes to a positive team environment that fosters cooperation, trust and incorporates the value of One Team approach
6. Excellent interpersonal and relationship management skills
7. Excellent oral and written communication skills
8. Exemplary customer service and professional etiquette skills
9. Ability to travel, occasionally overnight
Preferred Qualifications:
1. Undergraduate degree
2. Trust School attendee or graduate
3. Fiduciary experience a plus
**General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:** All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site ( Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
**_Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace._**
EEO is the Law ( Transparency Nondiscrimination Provision ( (
CEI Contract Support Specialist

Posted today
Job Viewed
Job Description
**Work with Us. Change the World.**
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
**Job Description**
**AECOM** is currently looking to hire a **CEI Contract Support Specialist** to support our projects located in the Tampa, FL area.
Responsibilities include but are not limited to:
+ Communicate effectively in English (verbally and in writing)
+ Exercising independent judgment in planning work details and making technical decisions related to the office aspects of the project
+ Familiarity with the Department's Procedures covering the project related duties as stated above and proficient in the computer programs necessary to perform those duties
+ Become proficient in Trimble Business Center - Heavy Construction Edition (HCE) or approved surface to surface comparison software and Engineering Menu
+ Provides document management and project controls support which includes the receipt, inventory, audit, tracking, storage, retrieval and distribution of both classified and unclassified electronic, paper and other media project data and documents according to company policy, and proper procedures for the projects
+ Manages the set up and maintenance of document control / records management for multiple projects and Project Managers
+ Ensures that all local practices and activities comply with company policies and procedures
+ Under limited supervision, applies sound professional judgment and independent thought on details of work
+ May independently perform most assignments with minimal direction
+ Proficiency is the knowledge and expertise to:
+ Understand which surfaces are needed from the designer
+ Understand the survey data from the field
+ Prepare the survey data as needed for use in the software
+ Generate accurate earthwork quantities from the software
**Qualifications**
**Minimum Requirements:**
+ Bachelor's Degree plus 4 Years of related experience or demonstrated equivalency of experience and/or education
+ US Citizenship is required due to the projects associated with this position
+ Valid Driver's License required to visit project sites, clients, and other AECOM offices. As a condition of employment, selected candidate must pass a Motor Vehicle Records review
**Preferred Requirements:**
+ CTQP Final Estimates Level II
+ Understand which surfaces are needed from the designer
+ Understand the survey data from the field
+ Prepare the survey data as needed for use in the software
+ Generate accurate earthwork quantities from the software
+ Four (4) years of CEI experience having performed/assisted in project related duties (i.e., Materials Acceptance and Certification (MAC) System input, progress and final estimates, EEO compliance, processing Construction Contract changes, etc.); or (2) years of experience with 3D Modeling and CADD
**Additional Information**
Sponsorship for US employment authorization is not available now or in the future for this position
Relocation is not provided for this position
Offered compensation will be based on location and individual qualifications. The expected range is $62,895.00 - $16,356.00.
**About AECOM**
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of 16.1 billion in fiscal year 2024. Learn more at aecom.com.
**What makes AECOM a great place to work**
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community-where you have the freedom to grow in a world of opportunity.
As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.
**ReqID:** J10124170
**Business Line:** Transportation
**Business Group:** DCS
**Strategic Business Unit:** East
**Career Area:** Administration
**Work Location Model:** On-Site
**Legal Entity:** AECOM Technical Services Inc
Program Support Specialist - Tampa, Florida
Posted 6 days ago
Job Viewed
Job Description
Overview
M.C. Dean is Building Intelligence®. We design, build, operate, and maintain cyber-physical solutions for the nation's most recognizable mission critical facilities, secure environments, complex infrastructure, and global enterprises. The company's capabilities include electrical, electronic security, telecommunications, life safety, automation and controls, audio visual, and IT systems. M.C. Dean is headquartered in Tysons, Virginia, and employs more than 5,800 professionals who engineer and deploy automated, secure, and resilient power and technology systems; and deliver the management platforms essential for long-term system sustainability.
Why join M.C. Dean? Our people are inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.
Responsibilities
We are seeking a highly organized and proactive Program Support Specialist to provide comprehensive support to Program Management and Regulatory Operations. This role is instrumental in ensuring successful execution of projects, adherence to regulatory requirements, and the smooth coordination of licensing and permitting processes across multi-jurisdictional operations. You will support documentation, compliance tracking, process optimization, and stakeholder communication to drive operational efficiency and contractual integrity.
Program and Contractual Support:
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Collaborate with Program Management personnel on matters related to proposals, project planning, contract deliverables, and reporting.
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Track, organize, and maintain all project, proposal, and contractual documentation, including version-controlled repositories.
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Monitor compliance with contract requirements, deliverable schedules, and milestone tracking.
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Support issue resolution related to commercial terms, compliance matters, acceptance criteria, and funding/payment disputes.
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Assist in the preparation of financial reports, project updates, and client deliverables.
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Organize and document project and contract meetings; support with presentation materials, spreadsheets, and technical briefs.
Regulatory and Licensing Coordination:
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Assist with coordinating and managing the permitting and licensing process for multiple jurisdictions, supporting over 1,000 jobs monthly.
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Maintain accurate records of issued and pending licenses and permits, and track renewal deadlines.
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Communicate with regulatory bodies and applicants to collect documentation and resolve discrepancies.
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Stay updated on regulatory changes and assist in aligning company procedures with evolving legal requirements.
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Support internal audits to ensure licenses and permits remain in compliance with local, state, and federal laws.
Compliance and Documentation:
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Serve as a central point of contact for compliance tracking and support regulatory documentation efforts.
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Assist in developing and maintaining a centralized platform to track submissions, renewals, and compliance timelines.
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Ensure proper documentation of employee certifications, permits, and other compliance-related materials.
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Design and produce professional-quality documentation, including guides, templates, presentations, and information sheets.
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Translate complex regulatory and contractual requirements into clear, actionable information for cross-functional teams.
Cross-Functional Support:
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Coordinate with legal, operations, and field teams to align regulatory requirements with daily execution.
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Contribute to the development of internal training materials to promote awareness of licensing and compliance standards.
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Help streamline internal workflows by suggesting process improvements based on compliance insights.
Qualifications
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Applicants selected must have one of the following :
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High School Diploma/GED with 10+ years of experience
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Associate's Degree with 8+ years of experience
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Bachelor's Degree with 5+ years of experience
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Minimum 5 years experience in the MEP trades handling permitting and licensing for multiple regulatory regions.
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Experience in professional writing, editing, and document production required.
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Excellent organizational skills and ability to work well under pressure; managing numerous interruptions.
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Accuracy and attention to detail.
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Ability to work independently and resolve practical problems.
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Must be an effective communicator with excellent written and oral communication skills.
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Ability to deal effectively and tactfully with a wide variety of individuals in person, via telephone and in writing.
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Must have strong multitasking skills.
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Must have strong computer skills in word processing, spreadsheets, databases, and interaction with customer portals and advanced knowledge of MS Office Suite.
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Experience authoring responses to statements of work, staffing plans, past performance sections, management plans, and executive summaries.
Additional Information
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Travel: Occasional travel may be required to meet with regulatory agencies, attend industry events, or conduct on-site compliance audits.
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Work Environment: Remote work and remote manage a team of up to five people.
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Contribute to both strategic compliance initiatives and day-to-day decision-making, enabling us to continue innovating within the industry.
We offer an excellent benefits package including:
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A competitive salary
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Medical, dental, vision, life, and disability insurance
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Paid time off
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Tuition reimbursement
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401k Retirement Plan
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Military Reserve pay offset
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Paid maternity leave
Abilities:
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Exposure to computer screens for an extended period of time.
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Sitting for extended periods of time.
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Reach by extending hands or arms in any direction.
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Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
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Listen to and understand information and ideas presented through spoken words and sentences.
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Communicate information and ideas in speaking so others will understand.
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Read and understand information and ideas presented in writing.
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Apply general rules to specific problems to produce answers that make sense.
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Identify and understand the speech of another person.