245 IT Support Staff jobs in Norwalk

• Technical Support: This will involve extensive phone interaction with customers to diagnose field problems and provide instructions to correct them. Availability and rapid response will be required. Good listening and oral communication skills must be used to efficiently extract relevant information from the caller, which will lead to proper diagnoses and accurate instructions to address the situation.
• Manage RMA Process: Orchestrate the entire RMA process from initiation to closure. This includes providing authorization to return products, evaluation and failure analyses of returns, determination of warranty or non-warranty, pricing, and receipt of PO from the customer, and managing process through the closure of RMA record. Also, periodic reports should be provided to management documenting all RMA activity. Additional requirements will include providing trend analysis reports to management to identify warranty costs, product quality issues, training needs, and potential design problems.
• Customer Training: Under the direction of the Training Coordinator, provide product training to customers for ACCUTROL products and services.
• Manage Database: Manage database in conjunction with regional operations people by maintaining and updating information as often as necessary. This will involve entering field-generated reports and sending updates to regional operations people. Also to track updates made by the engineering department.
• Field Service and Operations Support: When required, travel to customer sites to support system or product startup activities, system troubleshooting, or other related activities.
• Manufacturing and Engineering Support: Provide support to the manufacturing and engineering departments as required by supervisor.

• A 2-year technical degree is desired, and 3+ years of related experience will be considered.
• Strong computer skills required.
• Knowledge of the HVAC building automation industry is a plus.

The Rallye Motor Company, Long Island's premier luxury automotive dealership, has an immediate career opportunity for a Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

Range - $25 - $28 Hourly (Based on experience)

Technical Support:

• Act as the first point of contact for users experiencing desktop, laptop, application, and password issues.
• Provide technical troubleshooting and resolution for computer hardware, software applications, mobile devices, and network hardware.
• Respond to and resolve technical issues via phone, email, remote access, and in-person support.
• Escalate complex or unresolved issues to Tier II/III support teams as necessary.
• Handle escalated customer support issues efficiently, maintaining high levels of customer satisfaction.

System Setup and Maintenance:

• Install, configure, and maintain desktops, laptops, tablets, printers, scanners, presentation equipment, and other peripherals.
• Deploy and maintain operating system and application security patches for workstations and thin clients.
• Manage user accounts, permissions, and access in compliance with IT security policies and procedures.
• Prepare and image desktop and mobile hardware for daily operations and special projects.

Documentation and Process Improvement:

• Update and maintain standard operating procedures related to software and hardware deployments, account administration, and helpdesk tasks.
• Draft knowledgebase articles, FAQs, and user guides to assist with common issues and improve user training.
• Collaborate with cross-functional teams to identify and implement process improvements, ensuring timely resolution of complex issues.
• Provide continuous knowledge transfer to peers to optimize first-call resolution rates.

Monitoring and Reporting:

• Monitor open incidents and requests, ensuring timely follow-ups and resolution.
• Escalate Tier II and III issues to management as needed.
• Raise potential outages to management and assist with root cause analysis and rapid response.

Requirements

• Minimum of 2 years of experience diagnosing, troubleshooting, and resolving technical issues in a high-call volume enviornment.
• Proficiency in supporting Google Enterprises, Active Directory, Windows and Apple environments.
• Networking background highly desirable, SD-WAN, VLANs, Switches, and Firewalls experience preferred.
• Strong communication and interpersonal skills with a customer-focused attitude.
• Rapid adaptability to gain expertise with complex technical solutions.
• Good understanding of computer systems, mobile devices and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Proficiency in English.
• Excellent communication skills a must.

Benefits

• Great benefits package including medical, dental and vision coverage for employee & family!
• Company paid life insurance and optional additional coverage.
• Voluntary short term and long term disability available.
• Additional voluntary benefits including Aflac and LegalShield!
• Paid time off!
• Paid holidays!
• 401K plan!
• Employee Assistance Program & More!

The Rallye Motor Company, Long Island's premier luxury automotive dealership, has an immediate career opportunity for a Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

Range - $25 - $28 Hourly (Based on experience)

• Act as the first point of contact for users experiencing desktop, laptop, application, and password issues.
• Provide technical troubleshooting and resolution for computer hardware, software applications, mobile devices, and network hardware.
• Respond to and resolve technical issues via phone, email, remote access, and in-person support.
• Escalate complex or unresolved issues to Tier II/III support teams as necessary.
• Handle escalated customer support issues efficiently, maintaining high levels of customer satisfaction.

• Install, configure, and maintain desktops, laptops, tablets, printers, scanners, presentation equipment, and other peripherals.
• Deploy and maintain operating system and application security patches for workstations and thin clients.
• Manage user accounts, permissions, and access in compliance with IT security policies and procedures.
• Prepare and image desktop and mobile hardware for daily operations and special projects.

• Update and maintain standard operating procedures related to software and hardware deployments, account administration, and helpdesk tasks.
• Draft knowledgebase articles, FAQs, and user guides to assist with common issues and improve user training.
• Collaborate with cross-functional teams to identify and implement process improvements, ensuring timely resolution of complex issues.
• Provide continuous knowledge transfer to peers to optimize first-call resolution rates.

• Monitor open incidents and requests, ensuring timely follow-ups and resolution.
• Escalate Tier II and III issues to management as needed.
• Raise potential outages to management and assist with root cause analysis and rapid response.

Technical Support Specialist - DBA

In this role you

You are responsible for responding to mid-complexity customer inquiries, troubleshooting electro-mechanical issues, providing technical expertise for escalations, conducting root cause analysis, managing support tickets, preparing intervention reports, creating knowledge articles, and escalating complex issues to senior specialists.

Your role:

• Troubleshoot and resolve database issues, Provide support for database-related queries and issues, Monitor database performance and optimize for efficiency.

• Troubleshoots moderate issues with malfunctioning electro-mechanical equipment or software applications, diagnosing problems, and assists in implementing corrective actions to restore functionality and ensure optimal performance.

• Provides moderate technical expertise for escalations by assessing the customer problem and determining the appropriate support required across clinical, marketing, or research and development (R&D) domains.

• Conducts root cause analysis at the end of escalations and implements corrective actions to prevent the recurrence of issues, ensuring continuous improvement and resolution of underlying problems. Creates, updates and manages support tickets using ticketing systems to ensure efficient tracking, resolution, and documentation of technical issues and user requests.

You're the right fit if:

• High School Diploma, Vocational Education/ Bachelor's Degree in Electronics or Electrical Engineering, Technical Support, Customer Service Management or equivalent. Prefer Microsoft Certified Azure Database Administrator, CPHIMS/ CAHIMS certification.

• 2+ years of experience in Technical Support, Customer Support, Electronics, Information Technology or equivalent with Vocational Education. Prefer 5+ years experience in Database Administration, Technical Support.

• Preferred experience in Microsoft SQL database architecture/ Administration, T-SQL, Azure, Oracle, AWS.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Office/Remote position.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a Field/Remote role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

• Learn more about our culture.

Philips Transparency Details

• The pay range for this position in AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, NE, NM, OK, SC, SD, TN, UT, or WV is $37 to $9 hourly.

• The pay range for this position in AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, or WY is 38 to 62 hourly

• The pay range for this position in AK, DE, MD, NY, RI, or WA State is 40 to 65 hourly

• The pay range for this position in Bothell,WA, CA, CT, DC, MA, or NJ is 43 to 69 hourly

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.  

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

#LI-PHI

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact , option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran

Position Overview

As a Technical Support Specialist – Tier 1 at IntelliShift, you will become an expert in our cutting-edge solutions that blend hardware, software, analytics, and artificial intelligence across multiple industries. Your primary responsibility is to deliver exceptional customer support by resolving technical issues, documenting cases, and contributing to an improved support experience through direct collaboration with internal teams.

This role is ideal for someone passionate about solving problems, improving customer satisfaction, and continuously learning in a fast-paced, evolving environment.

Key Responsibilities

• Master the IntelliShift product suite , including vehicle hardware, cloud-based dashboards, mobile apps, and analytics platforms
• Provide first-line support for inbound customer inquiries via phone and email with professionalism and empathy
• Troubleshoot hardware/software issues and offer timely resolutions or alternatives based on established procedures
• Accurately document support cases in Salesforce to streamline the escalation process
• Ensure all case handling aligns with IntelliShift’s SLA commitments
• Collaborate with internal departments including Product Support, Customer Success, Account Management, and Product to maintain and improve Knowledge Base content
• Identify recurring issues or user friction points and escalate recommendations for product or process enhancements
• Contribute to a culture of continuous learning by sharing findings and participating in team knowledge-sharing sessions

Requirements

What You’ll Need to Succeed

• 1+ years ’ experience in technical support, helpdesk, or related customer-facing technical roles
• Exposure to CRM platforms such as Salesforce or Zendesk
• Familiarity with SaaS , cloud-based services, or mobile applications is strongly preferred
• Excellent verbal and written communication skills, including the ability to explain technical concepts to non-technical users
• Strong interpersonal skills and a commitment to exceptional customer service
• Good analytical and critical-thinking skills to diagnose and resolve support issues independently
• Ability to adapt in a hyper-growth environment with shifting priorities and new product updates

Bonus Skills (Preferred but Not Required)

• Knowledge of telematics, GPS tracking systems, or vehicle diagnostics
• Experience supporting enterprise clients or B2B platforms
• Exposure to ticket triaging, SLA-based support, or ITIL concepts

Success Metrics

• TTR, TTA, Case Quality, and other metrics as assigned
• Accuracy and completeness of case documentation
• Knowledge Base contributions and reuse
• Collaboration with cross-functional teams for feedback and continuous improvement

Benefits

We offer competitive compensation, commensurate with experience; $53k-65K. We also offer outstanding benefits to simplify the lives of our employees and show them how much we appreciate their contributions. IntelliShift provides company-subsidized medical insurance for all employees (and largely subsidized coverage for families), dental, vision, and 401K with a 4% company contribution. This is a full-time onsite role.

Posting Type

Remote

Job Overview

Job Description and Requirements

Your Role in Action: Technical Skills/Responsibilities

• Use SQL applications and tools to run basic SQL queries

• Respond to client questions, problems, and work requests on a daily basis

• Develop an expertise in company products and services and the initiative to take an active role in sharing this knowledge with customers

• Partner with senior level team members as needed to troubleshoot and resolve customer incidents

• Have or develop the experience to capably perform the Technical Support Specialist position responsibilities

Policy and Procedure Skills

• Follow appropriate procedures for creating, categorizing, updating, escalating, transitioning, and resolving tickets. Attention to proper detail when coding and documenting tickets is essential for accurate reporting and maintaining historical ticket data

• Monitor assigned open tickets, contact customers, and update tickets on a timely basis

• Provide responsive support to clients during normal shift hours, when scheduled for early and late shifts, and as identified for on-call or as requested by management. Early/Late shifts and on-call could be required of the qualified Technical Support Specialist staff

• Complete all daily tasks and projects

• Track time daily

Expectations of the Role

• Is flexible to work a fixed 9-hour Monday-Friday shift from 11am-8pm CST with a 1-hour meal break, on-call schedule, or other time frames specified by management

• Able to work the 11am-8pm CST for a minimum of 12 months

• Able to work an 8/9-hour Monday-Friday shift from 8am-5pm CST with meal break for the first 3 months of onboarding

• Provide excellent customer service using the communication methods designated by Relativity

• Demonstrate initiative to learn new skills, such as SQL applications and tools to run basic SQL queries

• Meet identified goals regarding customer service tech support metrics

• Commitment to and consistent demonstration of core company values

Your Skills

• Customer support experience

• Client-focused and ability to understand expectations

• Direct experience supporting clients as a primary contact or lead using phone and email

• Experience troubleshooting complex issues

• SQL and Windows platform experience

• Travel 10% of the time

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

• Master the IntelliShift product suite , including vehicle hardware, cloud-based dashboards, mobile apps, and analytics platforms
• Provide first-line support for inbound customer inquiries via phone and email with professionalism and empathy
• Troubleshoot hardware/software issues and offer timely resolutions or alternatives based on established procedures
• Accurately document support cases in Salesforce to streamline the escalation process
• Ensure all case handling aligns with IntelliShift's SLA commitments
• Collaborate with internal departments including Product Support, Customer Success, Account Management, and Product to maintain and improve Knowledge Base content
• Identify recurring issues or user friction points and escalate recommendations for product or process enhancements
• Contribute to a culture of continuous learning by sharing findings and participating in team knowledge-sharing sessions

• 1+ years ' experience in technical support, helpdesk, or related customer-facing technical roles
• Exposure to CRM platforms such as Salesforce or Zendesk
• Familiarity with SaaS , cloud-based services, or mobile applications is strongly preferred
• Excellent verbal and written communication skills, including the ability to explain technical concepts to non-technical users
• Strong interpersonal skills and a commitment to exceptional customer service
• Good analytical and critical-thinking skills to diagnose and resolve support issues independently
• Ability to adapt in a hyper-growth environment with shifting priorities and new product updates

• Knowledge of telematics, GPS tracking systems, or vehicle diagnostics
• Experience supporting enterprise clients or B2B platforms
• Exposure to ticket triaging, SLA-based support, or ITIL concepts

• TTR, TTA, Case Quality, and other metrics as assigned
• Accuracy and completeness of case documentation
• Knowledge Base contributions and reuse
• Collaboration with cross-functional teams for feedback and continuous improvement

Sales Support SpecialistAt Rectangle Health, we believe that our team members are our most important asset. We grow our team by hiring best-in-class talent. We encourage all employees to contribute their individual talents and ideas to strengthen our team, our brand, and our services. We promote a culture that serves to empower and motivate employees beyond the standard corporate rhetoric one might see on motivational posters. Employees understand their individual roles in serving our customers, and this clarity of purpose encourages high job performance.Position Overview:The role of the Onboarding Support Specialist will focus on supporting our continued growth across our sales channels. Work in a fast-paced, highly collaborative environment to ensure we bring a pleasant onboarding experience to our merchants. Work with our operations team, Onboarding Manager and various departments. Attention to detail and follow-through is extremely important to this role. At Rectangle Health we strive to meet the needs of our merchants and pride ourselves in efficiency, accuracy and meeting our SLA'sFor Full-Time Employees we offer:Competitive health, dental, and vision benefitsGuardian Hospital Indemnity coverageLife & LTD401(k) matching up to 3%Primary Job Duties:Enroll Payment and Product Orders in various platformsReview agreements and validate data efficiently.Communicate effectively with sales leaders and managers on timelines.Conduct customer outreach on any additional questions or data requests.Demonstrate strong abilities in time management and attention to detailEffectively manage time and prioritize day to day to meet our SLA's.Collaborate cross functionallyCommunicate daily with team members and managementWork on special projects as neededMinimum Qualifications:Minimum three (3) years of merchant and/or payment experience in the financial, ISO or agent environmentGood communication skills, both written and verbalSolid organizational and time management skillsHigh motivation and attention to detailEfficiency and ability to take ownership of resultsAbout Us:Rectangle Health, a leading financial technology company, empowers medical, dental and specialty practices with seamless and secure technology to drive revenue by increasing patient payments and streamlining practice management and payment processing. Since 1992, the company's innovative solutions have reduced administrative burden and rebalanced the ledger for its thousands of healthcare providers in the U.S., reliably processing billions of dollars in payments annually.New York pay range$50,000-$50,000 USDView our CCPA disclosure notice here

Employer Industry: Financial Technology

Why consider this job opportunity:
- Salary up to $50,000
- Competitive health, dental, and vision benefits
- 401(k) matching up to 3%
- Opportunity to work in a fast-paced and collaborative environment
- Chance to contribute to the onboarding experience of merchants and enhance their satisfaction
- Supportive culture that values individual contributions and ideas

What to Expect (Job Responsibilities):
- Enroll payment and product orders in various platforms
- Review agreements and validate data efficiently
- Communicate effectively with sales leaders and managers on timelines
- Conduct customer outreach for additional questions or data requests
- Collaborate cross-functionally and manage time effectively to meet service level agreements (SLAs)

What is Required (Qualifications):
- Minimum three (3) years of merchant and/or payment experience in the financial, ISO, or agent environment
- Good communication skills, both written and verbal
- Solid organizational and time management skills
- High motivation and attention to detail
- Efficiency and ability to take ownership of results

How to Stand Out (Preferred Qualifications):
- Experience in a fast-paced, collaborative work environment
- Familiarity with payment processing systems and merchant services
- Proven track record of enhancing customer satisfaction and onboarding processes

#FinancialTechnology #SalesSupport #CareerOpportunity #CompetitivePay #CollaborativeEnvironment

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.