224 IT Support Staff jobs in Norwalk

Excellent opportunity to showcase your technical support skills with a world-class commercial equipment manufacturer who offers an awesome culture and work environment along with a very generous benefits package!

Essential Functions and Responsibilities:

• Provides second level technical support by end-users through calls from dealers, distributors and sales representatives. Phone support may include troubleshooting, diagnosis and repair of equipment such as utility and digital imaging products.
• Will focus on Utility products such as vacuums and compressors.
• Conduct analysis and troubleshooting via telephone, email and remote control for customer accounts in a timely fashion to identify causes of problems and provide solutions to customers.
• Ability to handle high call volume and correspondence; multitask and escalate to Tier 3 as needed.
• Follow up on open service inquiries, respond to and resolve complaints and concerns.
• Familiar with standard concepts, policies, practices, and procedures within the organization. Relies on experience and judgment to plan and accomplish goals.
• Determine the requirement for parts to be replaced, provide return authorizations and communicate shipping requirements and arrangements to customers as required. Prepare required internal documentation to facilitate the return of customer units for repair or credit.
• Develop technical Q&A for solutions related to products.
• Proper case entry documentation into our CRM system as it pertains to incoming call complaints.
• Able to work a flexible schedule during posted hours of support.
• Continue to improve product knowledge and customer service skills.

Work Experience Requirements:

• 3-5 years call center experience in a technical support role
• Similar industry products technical troubleshooting experience preferred

Core Skills Requirements:

• Mechanical and electrical aptitude desired.
• Imaging/PC experience required.
• Network Knowledge preferred.
• Good oral and written communications skills.
• Excellent phone and customer service skills required.

Education Requirements:

• AS Degree, Technical School-Engineering degree or equivalent level of business experience.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Lead Research Technical Support Specialist
**Required Qualifications:** (as evidenced by an attached resume)
Bachelor's Degree (Foreign equivalent or higher degree). In lieu of the degree, seven (7) years of related full-time applicable experience, or a combination of higher education and experience totaling seven (7) full-time years may be considered. Three (3) or more years of full-time experience supporting and troubleshooting hardware and software technology. Experience with Linux systems administration. Experience working in a research or academic environment. Experience working with research data management practices, cybersecurity principles, and compliance standards. Experience troubleshooting IT issues.
**Preferred Qualifications:**
Experience with research-specific software applications and scientific data workflows. Knowledge of research compliance frameworks such as HIPAA, GDPR, or NIH data security guidelines. Certifications in cybersecurity, Linux, or relevant IT disciplines.
**Position Overview:**
The Research IT Field Support Technician reports to the Technology Support Services Manager, providing advanced technical support and guidance for researchers, ensuring that research data is managed, stored, and secured according to institutional and regulatory standards. This role requires a blend of technical expertise, especially in Linux environments, cybersecurity protocols, and research-specific software. The technician will engage directly with faculty, researchers, and research staff to facilitate efficient and secure research processes. This position offers a unique opportunity to support the mission-critical research activities of Stony Brook by providing secure, reliable, and responsive IT support in a dynamic and collaborative environment. The incumbent will support scientific research through technology, demonstrating both technical expertise and a customer-service focus. Strong analytical and problem-solving skills are essential for this position. The Research IT Field Support Technician will also need to have excellent communication skills and will need to work effectively with technical and non-technical staff.
**Job Duties:**
**Data Management and Security:**
Develop, implement, and maintain secure data storage solutions tailored to meet research project requirements. Establish and monitor backup protocols to ensure data integrity and prevent loss, implementing best practices for research data retention. Utilize Linux-based systems to manage data storage, access permissions, and data transfer processes effectively. Collaborate with the cybersecurity team to apply robust security measures, safeguard sensitive research data, and ensure compliance with institutional, regulatory, and funding agency standards. Conduct regular assessments of data management systems and procedures, identify and resolve vulnerabilities, and recommend enhancements to ensure data security and accessibility.
**Research-Specific Technical Support:**
Provide specialized support for research software applications, facilitating their integration within a Linux environment and ensuring compatibility with various research methodologies. Maintain proficiency with various research tools and platforms unique to scientific research, enabling customized support and troubleshooting. Collaborate with researchers to develop optimized workflows that leverage software tools, databases, and analytics platforms specific to their projects. Configure and maintain Linux systems to meet the unique demands of scientific computing, optimizing performance and stability for research applications.
**Communication and Collaboration:**
Act as a liaison between the research community and the IT Department (SBU DoIT), translating complex technical requirements into practical solutions. Provide guidance and training to researchers and staff on technology usage, security protocols, and best practices in data management. Facilitate effective communication with non-technical staff, ensuring they understand and can follow security and data management protocols. Manage multiple priorities and adapt to the varying technical needs of researchers, ensuring responsive and efficient IT support. Contribute to collaborative projects that enhance the overall IT infrastructure, supporting research and keeping researchers' needs at the forefront of institutional IT planning.
**Additional Responsibilities:**
Stay current with technological advancements and best practices in research computing, data management, and security to enhance institutional support for researchers. Assist with documentation for IT processes, troubleshooting guides, and training materials tailored to the research environment. Perform other duties as assigned to support the evolving needs of research staff and the IT department.
**Special Notes:**
This is a full-time appointment. FLSA Non-Exempt position, eligible for the overtime provisions of the FLSA.
**For this position, we are unable to sponsor candidates for work visas.**
This position will remain posted until filled or for a maximum of 30 days. An initial review of all applicants will occur two weeks from the posting date. For full consideration, applications must be received before the initial review date. If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date.
Resume/CV should be included with the online application.
**_Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws._**
If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at or visit OEA ( **.**
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Visit our WHY WORK HERE ( page to learn about the **total rewards** we offer.
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**Job Number:**
**Official Job Title:** : Lead Programmer/Analyst
**Job Field** : Information Technology
**Primary Location** : US-NY-Stony Brook
**Department/Hiring Area:** : Division of Information Technology - Customer Engagement & Support
**Schedule** : Full-time
**Shift** : Day Shift **Shift Hours:** : 8:30 AM - 5:00 PM :
**Posting Start Date** : Sep 26, 2025
**Posting End Date** : Oct 13, 2025, 10:59:00 PM
**Salary:** : $70,000 - $90,000
**Appointment Type:** : Term
**Salary Grade:** : SL3
**SBU Area:** : Stony Brook University
**Req ID:**