35 IT Support Staff jobs in Shreveport

NetTech, a New Charter Technologies company, has been around since 2004, as a respected leader in the community and the industry. Our proudest accomplishment is the large number of long-term clients who year after year put their trust in us. At NetTech our steady growth provides our team with many opportunities for advancement. We are a technology company strengthened by business people. Providing clients with a complete and comprehensive technology solution enables NetTech to stay ahead of the always evolving business climate. Our proudest accomplishment is the large number of long-term clients who year after year put their trust in us.

We offer excellent compensation and benefits that are normally only found at large companies. This ensures that we're competitive and that we can meet the challenges of today's fast-moving technology landscape. We believe that our people are our greatest asset therefore we treat our employees like we would like to be treated.
We are seeking a skilled and experienced L3 IT Technical Support Engineer to join our team at NetTech, part of the New Charter Technologies family.

In this role, you will play a vital role in addressing customer queries, resolving technical issues, handling complex escalations, documenting cases, and performing on-site requests. You will stay informed about the latest advancements in computer technologies and contribute to client success.

General job duties include:
- Closing out advanced and escalated helpdesk tickets quickly and efficiently.
- Providing mentorship and guidance to helpdesk technicians on escalated tickets.
- Handling onsite requests including system outages, printer failures, network issues, bandwidth problems, workstation and server failures.
- Following troubleshooting best practices and escalation policies.
- Demonstrating a strong sense of customer service.
- Documenting time and work clearly and accurately in the ticketing system.
- Staying up-to-date on current technology.
- Overseeing multiple clients as their "Lead", ensuring well-maintained environments.

Preferred Skills & Qualifications:

- 7-10 years of experience as a Systems or Network Engineer with escalation responsibilities.
- Advanced knowledge in Network & Server Infrastructure.
- Proficiency with Windows 10 & 11, Windows Server OS, Active Directory, Group Policy, Microsoft Suite, Microsoft 365, TCP/IP, wireless networks, Cisco/SonicWall firewalls.
- Familiarity with ConnectWise, Auvik, Slack, Microsoft Office.
- Certifications: CompTIA A+, Network+, Security+, CCNA, CCENT.
- Effective communication, facilitation, listening, and analytical thinking skills.
- Strong integrity, collaboration, and client-focused mindset.

Physical Requirements:

Work is primarily knowledge-worker oriented using computer systems. Occasional exertion and lifting of up to 20 pounds to move office or computer equipment. Occasional crawling, kneeling, and squatting. Constant use of computer (keyboard/mouse), and phone. Visually inspects, prepares, and analyzes data & figures, views computers constantly. Travel (car/airplane). Occasional exposure to outdoor environmental conditions as a result of travel.

Compensation and Benefits:

The compensation is expected to start at $75,000. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above. Medical, dental, vision benefits as well as 401(k) and PTO plans available.

This role could be known by other job titles, which could include: Escalation Engineer, Senior Helpdesk Technician, IT Systems Engineer

Nettech is committed to creating an inclusive environment and is proud to be an equal opportunity employer. Nettech recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Thank you for your interest in The University of New Orleans.

Once you start the application process, you will not be able to save your work, so you should collect all required information before you begin. The required information is listed below in the job posting.

You must complete all required portions of the application and attach the required documents in order to be considered for employment.

Department
IT Helpdesk Operations

Job Summary

Job Description

• Provide statewide onsite installation, configuration, repair, maintenance and support for state owned workstations, laptops, thin client devices, desktop printers, network printers, network communication devices, video conferencing equipment, software applications, and all associated components, peripherals and media.
• Manage user accounts on local PCs, select servers, and Active Directory in compliance of industry standards.
• Utilize tracking system to document ticket resolutions.
• Provide limited support for approved mobile devices which contain State proprietary data, including, but not limited to e-mail. Support shall be focused on ensuring that an otherwise functional device is properly configured for work related purposes.
• Train and assist end users on technical issues as a form of preventative maintenance.
• In the event of disaster, take appropriate actions to ensure continuity of operations in accordance with previously documented and Department approved plans.
• Travel to various sites as needed to carry out assigned duties.
• Identify, diagnose, and assist with resolution of network issues as related to end user problems.
• Restore data from backup systems using designated applications as needed for end user support.
• Manage all assigned issues being handled by other internal IT units or external contractors.
• Other tasks as directed.

• Bachelor's Degree or Associate's degree with 3 years of professional experience in lieu of degree, or 6 years of professional experience in lieu of degree.
• Excellent analytical skills, effective organizational and time management skills.
• Great attention to detail and follow up.
• Ability to manage projects, assignments, and competing priorities.
• Proficient in the use of Microsoft Office, including but not limited to Outlook, Word, and Excel.
  

• Advanced degree.
• Minimum one year of professional experience with OTS information systems or programs utilized by the department.
• Minimum one relevant industry certification or training including, but not limited to, CompTIA, Microsoft, HP, Dell, Cisco, ITIL Foundation, Apple, or HDI-CS.
• Professional experience with Windows based operating systems including installation, system administration or troubleshooting.
• Professional experience with various computer hardware, which includes: PCs, laptop & printers, MFPs, routers, switches or servers.
• Professional experience with Remote Control software, Ticketing System software, Active Directory, Exchange, or SharePoint.
• Professional customer service experience.

• Detailed resume listing relevant qualifications and experience;
• Cover Letter indicating why you are a good fit for the position and University of Louisiana Systems;
• Names and contact information of three references;