Explore the dynamic IT job market in the US, where opportunities abound for skilled professionals. The tech industry is a major driver of innovation and economic growth, offering diverse roles in 346 IT jobs in the United States
Help Desk
Posted 25 days ago
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Job Description
Hello Professionals,
Hope you are doing well; I am sharing you the Job requirement. Take a look at the Job description and do let me know if you are open to new opportunities
Job Title: Help Desk
Job Location: Charlotte, NC
Experience: 7-10 Years.
Duration: Temp to Hire
Contract Type: -
Mode of Interview:
Description:
Provide first-tier basic technical support to end users on issues of basic computer operations, including password reset, ticket escalation, basic troubleshooting and error messages. Provide first-tier technical support to end users on issues of basic computer operations, including password reset, ticket escalation, basic troubleshooting and error messages. Candidate must have the ability to identify, research, and resolve basic technical problems in a Windows environment. Candidate would need to have acceptable customer service skills, ability to document and track request via Service Now for assistance and escalate unresolved issues to higher level of support in accordance with policies and procedures.
Skills Required:
• Basic experience with Windows • Hands-on experience with MS Office Applications, Edge and Outlook • Basic experience with Dell & Client laptops and desktop computers, • Ability to learn and work within Active Directory user, group and computer accounts • Ability to learn basic troubleshooting and support of PC hardware and peripherals, such as printers • Knowledge of security applications including antivirus software a plus • Knowledge of Blackberry, Android and iPhone a plus • ServiceNow -M365
Experience req:
Customer Service experience, Microsoft Office suite Active Directory, ServiceNow ticketing software, remote troubleshooting • Basic understanding of networking technologies and protocols such as IP addressing, DNS, DHCP, and VPN client configuration -Basic knowledge of the Windows 7 and 10 operating system and ticketing systems.
Education:
High School Diploma, associate degree, bachelor's degree Some completed college course work, technical degree such as MCP/MCDST Certification and/or Comp TIA A+ Certification a plus Requirement - Soft Skills, Able to read quickly, comprehend, take action and be able to be agile.
All the Help Desk II roles in Charlotte are with the same manager. Please do NOT submit a candidate multiple times. 6-12 months of experience is sufficient(preferably IT but not neccessarily), position is temp to perm, local to Charlotte, NC. Looking for someone who is trainable, has good computer skills, great customer service skills. Additional Details: Supplier has prepared a compelling candidate summary to include the below: a. Candidate availability to interview: b. Candidate availability to start: c. Candidate's current interview activity and job leads: d. Candidate's current employment status:
Oscar| Infowaygroup.com | US IT Recruiter
Cell :
Info Way Solutions LLC | 46520 Fremont Blvd, Suite 614 | Fremont, CA - 94538
Help Desk
Posted 3 days ago
Job Viewed
Job Description
Overview:
We are seeking a skilled and customer-focused Help Desk Technician to join our client's team on a contract basis. The ideal candidate will have 1-3 years of experience in IT support, with a strong background in ticketing systems, Microsoft 365 troubleshooting, and Active Directory account management.
Key Responsibilities:
+ Provide first-level technical support to end-users via phone, email, and ticketing system.
+ Troubleshoot and resolve issues related to Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, etc.).
+ Manage user accounts, permissions, and group policies within Active Directory.
+ Document support interactions and resolutions in the ticketing system.
+ Escalate complex issues to appropriate teams when necessary.
+ Assist with onboarding/offboarding processes including account setup and hardware configuration.
+ Maintain a high level of customer service and professionalism in all interactions.
Requirements
Qualifications:
+ 1-3 years of experience in a Help Desk or IT Support role.
+ Hands-on experience with a ticketing system (e.g., ServiceNow, Zendesk, Jira).
+ Proficiency in Microsoft 365 troubleshooting and support.
+ Working knowledge of Active Directory, including user and group management.
+ Strong communication and problem-solving skills.
+ Ability to work independently and manage multiple tasks effectively.
+ Associate's degree in IT or related field preferred; certifications (CompTIA A+, Microsoft) a plus.
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Help Desk
Posted 3 days ago
Job Viewed
Job Description
We are seeking a skilled and customer-focused Help Desk Support Specialist to join our client's team on a contract basis. The ideal candidate will have 1-3 years of experience in IT support, with a strong background in resolving issues related to Office 365 and managing account permissions in Active Directory. Prior experience working with a ticketing system is essential.
Key Responsibilities:
+ Provide first-level technical support to end users via phone, email, and ticketing system.
+ Troubleshoot and resolve issues related to Office 365 applications (Outlook, Teams, OneDrive, etc.).
+ Manage user accounts and permissions in Active Directory.
+ Document support interactions and resolutions in the ticketing system.
+ Escalate complex issues to appropriate teams when necessary.
+ Maintain a high level of customer service and professionalism.
Requirements
+ 1-3 years of experience in a Help Desk or IT Support role.
+ Hands-on experience with a ticketing system (e.g., ServiceNow, Zendesk, Jira).
+ Strong knowledge of Office 365 troubleshooting.
+ Experience with Active Directory user and group management.
+ Excellent communication and problem-solving skills.
+ Ability to work independently and manage multiple tasks.
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Help Desk
Posted 3 days ago
Job Viewed
Job Description
ASRC Federal Data Networks Corporation (DNC) is seeking **Operations Support Help Desk** staff for positions supporting the NOAA Office of Space Commerce, Space Operations Division, TraCSS Operations Branch in Boulder CO. The candidate will join a team staffing the TraCSS operations center performing monitoring and analysis of space traffic products and computational processes. The Help Desk will respond to and document issues and follow through with escalation and responses to users. The operations center will be staffed 24/7 so the candidate should expect shift work.
**Background Summary:**
The National Oceanic and Atmospheric Administration (NOAA), Office of Space Commerce (OSC), is developing the Traffic Coordination System for Space (TraCSS) to fulfill Space Policy Directive 3 (SPD-3). SPD-3 instructed relevant US government agencies to begin re-assigning many aspects of space traffic management (STM) and space traffic coordination (STC) serving non-military US space operators. NOAA OSC, under the US Department of Commerce (DOC),was identified to lead many of these efforts as part of a 'whole of government' approach.
TraCSS is the Office of Space Commerce's cloud-based enterprise solution for ingesting, archiving, processing, and disseminating Space Situational Awareness (SSA) data and products. It will provide conjunction analysis and warning services to commercial satellite owner/operators to foster economic growth and technological advancement of the US commercial space industry. The system will store data from the Department of Defense (DoD), NOAA, commercial SSA data providers, commercial and civil satellite Owner/Operators (O/O), and select international civil partners. The TraCSS system will operate 24 hours per day, 7 days a week.
**Responsibilities:**
+ Respond, as required, to operational issues relating to space traffic coordination, and to technical issues associated with the OSC Operations Center or TraCSS to ensure the safety and stability of the space operating environment.
+ Support TraCSS users in troubleshooting technical problems interfacing with the system during operations.
+ Monitor TraCSS operational communication lines including phone, email, and messaging for user requests for support.
+ Submit and review tickets documenting any user request or issues.
+ Facilitate escalation of tickets or problems to the appropriates groups for response or resolution. Groups include: Operations Support Orbit Analyst and Data Monitors, Engineering, Outreach support, IT support, System Integrator contractors, Presentation Layer contractors, and various other partners.
+ Draft and deliver TraCSS status notifications to users.
**Required Qualifications:**
+ B.S. Degree in Engineering, Physics/Astronomy, Computer Science, or related field and 0-2 years of experience related to flight dynamics, orbital mechanics
+ A.S. Degree in Engineering, Physics/Astronomy, Computer Science, or related field; 2-4 years of experience related to flight dynamics, orbital mechanics
+ Ability to work independently, problem solve, and manage multiple priorities in a fast-paced environment.
+ Use of Jira, Jira Service Management, Confluence, Bitbucket and other Atlassian platform tools.
+ Advanced use of Google Workspace and Microsoft tools; Excel, Visio, PowerPoint, Access.
**Highly Desired Qualifications:**
+ Experience working in support of a U.S. government institution.
+ Experience performing shift work
+ Current DoD, DOC, NOAA, or NASA authorization to work (badge).
+ Knowledge of space domain awareness, space situational awareness (SSA), space traffic coordination (STC), or space traffic management (STM) related topics.
+ Examples of desired knowledge and skill sets may include, but are not limited to: orbital mechanics, astrodynamics, common analytical methodologies utilized in SSA/STC/STM, satellite operations, conjunction analysis, and data management.
**Work Environment and Physical Demands:**
+ Work in a typical onsite government office building full time with situational telework approved as needed.
+ Operations Center support personnel will be required to support 24/7 operations, 365 days/year and consequently be required to support shift work. Shift schedules have not been finalized.
+ Occasional deadlines or operational conditions may require non-standard/longer hours or additional onsite support.
+ Infrequent travel required.
+ Place of performance will be the NOAA Facility located on the DOC David Skaggs Research Center in Boulder CO.
We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.
**_EEO Statement_**
_ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law._
**Job Details**
**Job Family** **Engineering & Support Services**
**Job Function** **Aerospace Engineering**
**Pay Type** **Salary**
**Hiring Min Rate** **45,000 USD**
**Hiring Max Rate** **65,000 USD**
Help Desk
Posted 3 days ago
Job Viewed
Job Description
IT Support Technician (Level I/II)
Location: Torrance, CA
Employment Type: Full-Time, Onsite
We are seeking a skilled and customer-focused IT Support Technician to join our team in Torrance. In this role, you will support a 100% Microsoft-based environment, assisting 300+ users both onsite and remotely. The ideal candidate will have a proven track record of resolving technical issues, delivering excellent customer service, and adapting quickly to evolving tools and processes.
Key Responsibilities:
+ Troubleshoot and resolve intermediate technical issues related to software, hardware, and networking.
+ Provide direct end-user support via phone, email, and in-person, escalating issues when necessary.
+ Log, track, and maintain accurate records of all support requests in the ticketing system.
+ Install, configure, and maintain software applications in line with user needs.
+ Build, diagnose, and repair hardware, including desktops, laptops, printers, and peripherals; maintain system build processes.
+ Manage user accounts, including creation, modification, deletion, and access permissions.
+ Perform basic network troubleshooting for LAN and internet connectivity.
+ Collaborate with system engineers to resolve escalated issues.
+ Contribute to user documentation, FAQs, and knowledge base articles.
+ Follow up with users to ensure complete resolution and gather feedback.
+ Assist with cybersecurity measures and educate users on safe computing practices.
+ Support telemedicine requirements: manage hardware acquisition, preparation, shipping, and site inventory updates.
For immediate consideration, direct message Reid Gormly on LINKEDIN
NOTE- this is an urgent hire and this client can only consider people that can start immediately or within one week of an offer
Requirements
Qualifications:
+ 5+ years of Help Desk experience supporting 300+ users.
+ Strong background in a 100% Microsoft environment.
+ Experience using a ticketing system to support both onsite and remote users.
+ Ability to adapt quickly in a changing IT environment with evolving tools and processes.
+ Excellent verbal and written communication skills.
+ Strong problem-solving and organizational abilities.
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Help Desk
Posted 3 days ago
Job Viewed
Job Description
Position Summary
We are seeking a Help Desk Analyst to provide technical support to end users, ensuring timely resolution of issues and maintaining a high level of customer satisfaction.
Key Responsibilities
+ Respond to Tier 1 and Tier 2 support requests via phone, email, and ticketing system.
+ Troubleshoot hardware, software, and network issues.
+ Manage user accounts, password resets, and access permissions.
+ Document issues, solutions, and escalation steps.
+ Train users on basic IT practices and applications.
Requirements
Qualifications
+ Associate's or Bachelor's degree in IT or related field preferred.
+ 1-3 years of help desk or technical support experience.
+ Familiarity with Windows/Mac OS, Office 365, and ticketing tools.
+ Strong problem-solving and communication skills.
+ CompTIA A+ or similar certification preferred.
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Help Desk
Posted 3 days ago
Job Viewed
Job Description
Position Summary
We are seeking a Help Desk Specialist to provide Tier 1 and Tier 2 technical support for end users. This role will troubleshoot hardware, software, and networking issues while ensuring a positive support experience.
Key Responsibilities
+ Respond to support tickets, calls, and emails in a timely manner.
+ Troubleshoot and resolve hardware and software issues.
+ Manage user accounts, permissions, and access requests.
+ Document issues and maintain knowledge base articles.
+ Provide user training on systems and applications.
Requirements
Associate's or Bachelor's in IT or related field.
1-3 years of help desk or IT support experience.
Familiarity with Windows/Mac OS, Office 365, and Active Directory.
Strong communication and customer service skills.
CompTIA A+ or similar certifications preferred.
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
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Level 1 Help Desk Analyst
Posted today
Job Viewed
Job Description
We are seeking a dedicated and knowledgeable Level 1 Help Desk Analyst to join our dynamic IT support team. This entry-level position is ideal for individuals who are enthusiastic about technology and customer service, providing the opportunity to assist users with various IT-related concerns. As a Level 1 Help Desk Analyst, you will serve as the first point of contact for technical issues, offering support via phone, email, and ticketing systems. You will be responsible for troubleshooting a wide range of hardware and software problems, guiding users through step-by-step solutions in a timely manner. Additionally, you will document and track all reported issues in our ticketing system, ensuring effective communication between technical teams and end-users. The ideal candidate will possess excellent problem-solving skills, a strong sense of customer service, and the ability to work effectively in a fast-paced environment. This role provides an excellent foundation for a career in IT support, with opportunities for growth and advancement. If you are passionate about helping others with their technology challenges and eager to learn more in the field, we encourage you to apply and become a vital part of our team.
Responsibilities- Provide technical support and assistance to end-users via phone, email, and chat
- Diagnose and resolve basic hardware and software issues
- Document and track all support requests in the ticketing system
- Escalate unresolved issues to higher-level technical support
- Assist in the setup and configuration of new devices and software
- Maintain knowledge base articles and user documentation
- Deliver exceptional customer service while adhering to service level agreements (SLAs)
- High school diploma or equivalent; associate degree in a related field preferred
- Prior experience in a customer service or technical support role is an advantage
- Basic understanding of computer systems, hardware, and software
- Familiarity with operating systems such as Windows and macOS
- Excellent verbal and written communication skills
- Strong analytical and problem-solving abilities
- Ability to work well in a team-oriented environment and adapt to changing priorities
- Uncapped earning incentive
- Permanent work from home position
- All computer equipment provided
- Full Time
- A comprehensive and highly competitive benefits package
- Dental Insurance
- Health Insurance
- Vision Insurance
- 401K
- Paid Time Off
- Paid Emergency Time Off
- Keeping your community safe and making a difference
If you are a tech-savvy individual with a passion for helping others, we encourage you to apply for the Level 1 Help Desk Analyst position at Allied Mineral Products LLC.
Company Details
Entry level Help desk specialist
Posted today
Job Viewed
Job Description
We are seeking a dedicated and proactive Help Desk Specialist to join our dynamic IT support team. In this role, you will be the first point of contact for our users, providing exceptional technical support and guidance on a wide range of IT issues. You will be responsible for troubleshooting hardware and software problems, answering inquiries, and ensuring that all support requests are addressed in a timely manner. Your ability to communicate effectively with both technical and non-technical users will be vital as you navigate various challenges and devise appropriate solutions. As a Help Desk Specialist, you will work closely with other IT professionals to maintain system functionality and optimize our users' experience. You will also play an integral role in documenting issues and solutions to create a knowledge base that enhances team efficiency. Our ideal candidate is someone who thrives in a fast-paced environment, is detail-oriented, and demonstrates a strong commitment to customer service. This position offers opportunities for growth and development as you expand your skill set in a supportive and collaborative environment, making it a perfect opportunity for those looking to advance their careers in IT support.
Responsibilities- Provide technical support for hardware and software issues via phone, email, and in-person interactions.
- Diagnose and resolve technical issues related to computers, printers, and other peripherals.
- Assist users with software installations and configurations.
- Maintain documentation of support requests and resolutions to improve the knowledge base.
- Monitor help desk ticketing systems and prioritize issues based on urgency.
- Collaborate with IT teams to identify and implement solutions for recurring issues.
- Train users on new technologies and software applications.
- Proven experience in a help desk or technical support role.
- Strong knowledge of computer hardware and software troubleshooting.
- Familiarity with common operating systems, including Windows, macOS, and Linux.
- Excellent communication and interpersonal skills to interact effectively with users.
- Ability to work independently and as part of a team in a fast-paced environment.
- Problem-solving skills and a patient, customer-oriented approach.
- Relevant certifications, such as CompTIA A+ or ITIL, are a plus.
Company Details
Help Desk Manager
Posted 2 days ago
Job Viewed
Job Description
Higgins Energy Alternatives is a leading provider of alternative energy solutions for residential and commercial properties. We specialize in the installation and maintenance of solar, wind, and geothermal systems, helping our clients reduce their carbon footprint and save on energy costs. We are seeking a talented, energetic, and experienced Help Desk Manager to join our growing team.
As the Help Desk Manager at Higgins Energy Alternatives, you will play a crucial role in ensuring the smooth operation of our technical support services. You will lead a team of help desk technicians, providing guidance, training, and support as they assist our clients with any technical issues they may encounter. This is a hands-on role that requires a strong technical background, excellent communication skills, and a passion for delivering exceptional customer service.
Key Responsibilities:
—Manage a team of help desk technicians, providing guidance and support to ensure the timely and efficient resolution of customer issues.
—Monitor and prioritize help desk tickets to ensure timely resolution of customer issues.
—Train and mentor help desk technicians to ensure a high level of technical expertise and customer service skills.
—Develop and implement policies and procedures for the help desk team to ensure consistent and efficient operations.
—Utilize help desk software to track and manage tickets, generate reports, and identify areas for improvement.
—Act as a point of escalation for complex or high-priority issues, ensuring speedy and effective resolution.
—Continuously evaluate and improve help desk processes and procedures to enhance customer satisfaction and team efficiency.
—Collaborate with other departments to identify and address recurring technical issues and develop solutions to prevent future occurrences.
—Stay updated on the latest technology trends and industry developments to continuously improve our technical support services.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology or a related field preferred.
- Minimum of 5 years of experience in a help desk or technical support role, with at least 2 years in a supervisory or managerial capacity.
- Strong technical expertise in computer systems, software applications, and networking, with the ability to troubleshoot and resolve technical issues.
- Proven experience managing a team and developing processes and procedures to improve efficiency and customer satisfaction.
- Excellent communication and interpersonal skills with a customer-centric approach to problem-solving.
- Familiarity with help desk software and ticketing systems.
- Ability to work under pressure and in a fast-paced environment.
- Passion for renewable energy and commitment to championing sustainable practices.
Benefits:
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan.
- Paid time off and holidays.
- Professional development opportunities.