220 IT Support jobs in Oregon City

Description

Who We Are

At nLIGHT, we are constantly on the cutting-edge of laser technology in a massively growing market. We are a leading provider of high-power semiconductors and fiber lasers for industrial, microfabrication, and aerospace & defense applications, to name a few. Our lasers are changing not only the way things are made, but also changing the things that can be made.

Headquartered in Camas, Washington, nLIGHT is a publicly listed company (NASDAQ: LASR).

IT HELPDESK TECHNICIAN

The Information Technology (IT) Help Desk is the first point of contact for staff seeking technical assistance. IT Help Desk Technicians provide technical support over the phone, email, and in-person for our Vancouver, Camas, Hillsboro, and remote teams for issues they may encounter in the operation of software, hardware, and operating systems for both onsite and cloud-based systems. Maintains passwords, data integrity, and file system security for the desktop environment. This position will be based out of our Camas Headquarters but may be required to travel to our Vancouver and Hillsboro locations to cover vacations. This position also requires an on-call rotation within the team. We're looking for a self-motivated individual, with strong customer service orientation, who can work with little to no supervision in support of our employees.

ESSENTIAL FUNCTIONS / RESPONSIBILITIES:

• Provides user assistance with Windows 11, 10, 7, XP operating systems.
• Provides technical support remotely, online, and face to face.
• Performs diagnostic tests, modifies, or repairs hardware to the board or component level.
• Establishes and maintains a parts inventory for personal computers, as well as other supplies and computer center-related materials.
• Supports desktop, laptop, and mobile device systems.
• Troubleshoots and implements desktop/laptop hardware.
• Manages user accounts, computers, and groups in Active Directory and Office 365
• Maintains and supports Audio/Video conferencing systems.
• Resolves service requests and documents details based on work performed in Jira SM ticket tracking system.
• Follows up with users to ensure a positive resolution of tickets.
• Provides user assistance with enterprise applications; Office 365, SharePoint, and other software.
• Provides direct technical support to the executive staff.
• Troubleshoots basic networking.
• Performs work in office setting, as well as on factory floor and in cleanroom environment.
• Demonstrates and maintains open communication to foster a culture based on mutual respect and trust.
• Handles confidential and sensitive matters relating to all aspects of IT.
• Able lift objects weighing up to 30lbs.
• Able to gown up and provide support within a FAB (Clean Room)

QUALIFICATIONS & EXPERIENCE:

• Enthusiastic to learn new skills and provide excellent service to internal customers.
• A+ or comparable hardware certification is desired.
• College or IT trade school degree is desired.
• Experience in a manufacturing or similar environment is preferred.
• Must be self-motivated and able to work independently at times.
• Must have the ability to apply knowledge and skills to complete a wide range of tasks.
• Ability to work onsite M-F in Vancouver, as well as travel between locations, as needed.
• Exceptional customer service, problem-solving, and analytical skills
• Ability to perform duties with integrity, honesty, and professionalism.
• The ability to communicate effectively, both orally and in writing
• Ability to complete tasks in creative and effective ways.
• Ability to work on assignments requiring considerable judgment and initiative in resolving issues or in making recommendations.
• Ability to use sound judgement, use discretion, and escalate issues, as appropriate to IT leadership.
• Ability to protect confidential and proprietary information.
• Understands implications of work and makes recommendations for solutions.
• Ability to work overtime and weekends, as needed.
• The successful candidate may be required to travel internationally and domestically from time to time - usually no more than once or twice a year.
• The successful candidate will be on a paid on-call rotation - generally 1 week per month.

nLIGHT is proud to offer comprehensive COMPENSATION AND BENEFITS:

• Pay depends on qualifications:
• Help Desk Technician I: $21.50 - $6.90
• Help Desk Technician II: 23.00 - 29.90

• Target Cash Bonus with potential payout of up to 2% of earned wages
• 120 hours of paid Vacation per year, plus paid Sick Leave and 10 paid Holidays
• Eligible for health benefits on the 1st day of the month after your start date
• Medical, Dental and Vision Benefits, including prescription and orthodontia with employee-paid premiums as low as 40.00 per pay period
• Company paid Short-Term and Long-Term Disability, and Life & AD&D Insurance
• Employee Assistance Program
• Aflac Supplemental Insurance
• Flexible Spending and Health Savings Accounts
• Employee Stock Purchase Plan
• 401(k) with company match and immediate vesting
• Jury Duty and Bereavement Leave Pay
• Tuition Assistance
• Pet Insurance

nLIGHT is subject to US Export Control regulations. To qualify for this position, you must be a US Person (that is, a US citizen, lawful permanent resident, or protected individual granted asylum or refugee status).

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or age. For more information about our commitment to equal employment opportunity, please see this government poster: Know Your Rights: Workplace Discrimination is Illegal. If you are an individual with a disability and need a reasonable accommodation in the application or hiring process, please contact Human Resources at ( or (email protected).

E-Verify Participation:
nLIGHT participates in the E-Verify program. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization.

For more information, please review the following notices:

• E-Verify Participation Poster

• Right to Work Poster

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below,

About our Team:

The Customer Support Teams' primary focus is to provide the highest quality service to support our clients. As the first point of contact for our customers, the team plays a critical part in providing our customers with an excellent first impression of doing business with us. We are uniquely positioned in a core role to coordinate with multiple key stakeholders every single day which provides a platform to drive change and enhance our current ways of working.

About the Role:

Are you a problem solver that wants to work with a global team in a fast growing technical field? The Technical Support Analyst role is a great opportunity to continue or start your journey in Risk Solutions! This role works with customers from all around the world, supporting them in their goal to ensure they maintain safe and compliant business practices.

Responsibilities:

• Identifies, investigates, and resolves users problems with computer software and hardware.

• Fields support calls, chat, email, and/or other communication from users with inquiries regarding software, connectivity, data results, and similar concerns.

• Consults with users to determine steps and procedures taken to identify and resolve the problem.

• Applies knowledge of computer software and procedures to solve problems.

• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.

• Collaborates with other staff to research and resolve problems.

• Collaborates with escalation teams to explain errors and/or recommend enhancements to products

Requirements:

• Excellent verbal and written communication skills.

• Excellent interpersonal and customer service skills.

• Professional and pleasant telephone manner.

• Ability to explain technical issues to technical and nontechnical employees and customers.

• Proven analytical and problem-solving skills.

• Proficient with or the ability to quickly learn an array of computer software.

• 2+ years experience in customer technical support

Working for you:

• We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits

• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

Learn more about the LexisNexis Risk team and how we workThe salary range provided in this posting is the base salary range for New York and New Jersey: $46,000-50,000 USD

The salary range provided in this posting is the base salary range for CA and Washington, DC: $6,000-50,000 USD

The salary range provided in this posting is the base salary range for Maryland and Washington: 46,000-50,000 USD

The salary range provided in this posting is the base salary range for Colorado 46,000-50,000 USD

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .

Please read our Candidate Privacy Policy .

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights .

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Please note that we are not currently accepting resumes or additional support from talent agencies or third-party sources. Any resumes received from these sources will be considered unsolicited. We value integrity and clear communication with our partners, and appreciate your understanding in this matter.

The role, at a glance:
The Technical Support Specialist provides technical support, advice, and assistance to Biamp's
customers (including AV integrators, consultants, and administrators) regarding AV hardware and
software systems. Daily activities include troubleshooting both simple and complex AV systems through
conversation with customers, exploration of programming files, recreation of customer systems in a test
lab, and listening to AV spaces over the phone. Our ideal candidate is looking for a long-term fit at
Biamp, with continued growth and increasing responsibilities.

How you'll contribute:

• Provide technical support to customers via phone, email, and chat
  
• Coordinate returns and repairs of Biamp products as necessary
  
• Troubleshoot, diagnose, and resolve technical hardware and software issues involving network connectivity, VoIP, poor audio/video quality, and more
  
• Identify and escalate priority issues to Applications Engineers and other groups where appropriate
  
• Accurately process and record customer interactions using tech support case tracking software
  
• Maintain and/or develop expertise in audio and video concepts and technologies, as well as other skillsets required within the professional AV industry
  
• Organize ideas and communicate oral and written messages that are appropriate to audiences and circumstances
  
• Follow up and make scheduled call backs to customers where necessary
  
• Offer alternative solutions where appropriate with the objective of retaining customers' business
  
• Work with cross-functional teams to provide advice and guidance on new product development and industry trends
  

You'll also support with:

• Participating in trade shows and assisting with customer visits where needed
  
• Assisting Applications Engineers as needed to test and improve Biamp products and processes
  
• Writing, proofreading and revising technical documentation, training courses, and online knowledgebase articles
  
• Maintaining organization and functionality of department's test rack equipment
  
• Other duties as assigned by your Supervisor/Manager
  

A successful candidate should have:

• Bachelor's Degree or equivalent work experience
  
• 2-4 years related work experience in AV
  
• 1 or more years customer-facing support/service experience a plus
  
• Experience with designing/troubleshooting networks, configuring network switches, and other IT technologies is a plus
  
• Ability to independently support multiple Biamp products and platforms
  
• Certified Technical Specialist (CTS) certification or approved AV industry certification preferred
  
• Familiarity with fundamentals of computer networking; networking certification and/or training a plus
  
• Proficiency in Microsoft Office applications (Outlook, Word, Excel, and SharePoint)
  
• Possession of excellent verbal and written skills in English
  
• Possession of excellent organizational and interpersonal skills, and is able to work effectively with people of diverse backgrounds and diffuse challenging situations using acceptable and appropriate methods
  
• Ability to multi-task and be flexible in a dynamic work environment while maintaining strong attention to detail
  
• Ability to work independently and in a team environment
  
• Strong interest in independent learning and research a plus
  
• Up to 10% travel may be required
  
• Proficiency in Spanish a plus
  

Work Environment:

• Stand or sit for long periods
  
• Office Environment
  

What we offer:

• Medical, Dental, and Vision
  
• 3 weeks annual PTO and 9 paid holidays
  
• 401(k) + matching
  
• Employer-paid base life insurance, short, and long-term disability
  
• Health savings accounts (with Biamp contribution) and flexible spending accounts
  
• Tuition reimbursement
  
• Charitable donation matching
  
• Discretionary company achievement bonus
  
• Referral bonuses
  

Who is Biamp?

We make the world's most extraordinary audio and video solutions. For over 40 years, Biamp has created and innovated professional audiovisual solutions that enable great communication. From the smallest of rooms to the largest of venues, we empower true human connection in every space.

As we grow to meet our customers' needs and evolve to address the challenges of tomorrow, one guiding principle remains the same:

Biamp connects people through extraordinary audiovisual experiences

About our company:

At Biamp, we believe the employment relationship should be reciprocal. We want you to love your job, and we want your expertise and knowledge to help drive our business forward. We champion a supportive and dynamic environment filled with passionate people who choose continuous improvement over perfection. We insist on clear, explicit decision making, believe in taking calculated risks, and celebrate tough decisions even when they don't succeed. We look for people who desire the best from themselves and encourage the same from their coworkers. Our commitment to one another and to the common goal is the most consistent reliable path to recurring success for all of us.

About the Company:

Securitas Healthcare empowers caregivers to deliver connected, productive, and safe care. Our innovative solutions help hospitals, clinics, and senior living organizations protect people, optimize resources, and enhance operational insights for a healing environment. With a commitment to our customers' long-term success, we proudly partner with over 15,000 providers globally across the care continuum. We seek passionate individuals who are inspired by our vision and willing to contribute their unique perspectives and experiences.

Position Summary

Join us as a Technical Support Engineer, where you'll play a crucial role in resolving complex technical challenges as part of a dedicated support team. Utilizing your expertise, you'll assist customers and field engineers when initial support has not resolved their concerns. Your involvement may also include customer installation or upgrades, while directly reporting to the Support Center Manager.

This is a remote position with working hours from 12 PM PT to 8 PM PT.

Essential Job Functions

• Provide expert support for customer inquiries on all Securitas Healthcare products via phone and web-based CRM.
• Reproduce customer issues and test configurations to diagnose problems effectively.
• Escalate complex problems and request assistance from senior team members as necessary.
• Continuously expand your knowledge of product offerings and support policies to deliver comprehensive solutions promptly.
• Achieve high performance in response and resolution time, emphasizing first-call resolution and customer satisfaction.
• Work Monday to Friday, available for 24x7 customer support based on a rotation.

Additional Responsibilities:

• Occasional travel to customer sites for on-site troubleshooting and upgrades.

Education / Required Skills:

• Minimum of 3 years in technical support.
• 3 years of hands-on experience with Linux and/or Windows Server 2008 and up.
• Strong network troubleshooting skills.
• Adaptability in a dynamic and challenging environment.
• Excellent team collaboration and communication skills.
• Quick learner of new technologies and products.
• Proficient in English, both verbal and written.
• Hands-on experience supporting various applications, hardware, and software.
• High School Diploma or equivalent is required.
• Willingness to travel up to 25% as needed.

Preferred Education, Skills & Experience:

• Bachelor's degree or relevant formal education.
• OS certification preferred.
• Experience supporting large-scale healthcare organizations.
• Network administrator certification preferred.
• Experience with Cisco LWAPP Wi-Fi infrastructure; CCNA certification preferred.
• Hands-on database experience is a plus.
• Experience with 3rd party integrations (Ensemble, HTTP Post) is advantageous.

Supervisors Title: Technical Support Manager

Department Name: PSO Support

EEO Statement: We are an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance, and Helpfulness guide our daily interactions with customers and the communities we serve. We provide reasonable accommodations upon request to ensure qualified individuals with disabilities can perform essential functions of this job.

I have read and understand the job requirements, responsibilities, and expectations set forth in the job description provided for this position. I confirm my ability to perform the essential job functions as outlined, with or without reasonable accommodations.

Technical Support Manager wanted by Anywhere Real Estate Operations, LLC, Madison, NJ.

• Provide overall leadership and strategic direction to our Business Applications Technical Support Team to ensure high-quality support and resolution for our proprietary suite of real estate applications and technologies, managing support operations, optimizing processes, and collaborating with various stakeholders to maintain and enhance the performance of our business applications

• Manage and mentor a team of technical support specialists which comprise our Business Applications Technical Support Team to insure they provide excellent support and resolve all technical issues utilizing multiple versions of .Net, SQL databases, BTS, Azure, RPA and general infrastructure considerations;

• Collaborate effectively with various teams to support a comprehensive ecosystem of stakeholders while fostering a collaborative and high-performance environment to expedite issue resolution;

• Ensure service delivery is timely and accurate, meeting all Service Level Objectives ("SLO's") and other metrices;

• Oversee talent management including recruitment, training, mentoring and development of existing team members;

• Set specific customer support standards and objectives for the Business Applications Technical Support Team;

• Contribute to improving customer support by actively responding to queries and handling complaints;

• Develop dashboards and reports using ServiceNow which offer the Company (i) enhanced visibility and tracking of business applications and support operations; (ii) informed decision-making for management by offering reports which offer insights into operational metrics and system health; (iii) performance management by offering dashboards to track individual and team performance by providing visibility on how well the support team is meeting service level agreements; (iv) incident and problem management by offering detailed reports to assist in identifying root causes of recurring issues by analyzing incident data; and (v) continuous improvement by offering dashboards and reports that help in identifying inefficiencies in support processes or application performance;

• Follow up with customers to identify areas of improvement;

• Provide customer feedback to the appropriate internal teams;

• Solve complex problems and making decisions based on a wide range of factors supported by data; and

• Create and maintain a comprehensive knowledge based of our products, known issues, and other procedures that may be beneficial to both the team and our customers.

Qualifications:

Must have a Bachelor's degree in Computer Science, Information Technology or related field, plus five (5) years of experience in the job offered or in any occupation that includes the required experience and skills. Experience must include:

• 5 years experience working with comprehensive complex ecosystems in enterprise with managing cross-functional onshore and offshore teams to develop business applications, and support and lead to solve business problems at scale;

• 5 years experience designing and developing applications with Microsoft .Net, SQL technologies;

• 5 years development experience in .NET, C#, VB.NET, SQL, SSIS, and JavaScript;

• 5 years experience in working in Agile delivery with expertise in JIRA/Confluence platform;

• 3 years of experience with source code management tools and CI/CD including TFS, GitHub and Azure DevOps;

• 2 years experience with PowerBI and ServiceNow reporting tools and dashboards assisting tracking tickets, root cause, change request management, service request management and reporting; and

• 2 years experience in leading engineering teams with focus on automation and process optimization using Automation Anywhere RPA tools.

JOB LOCATION: Company's HQ is located in Madison, NJ. Candidate may work from home office located anywhere within the U.S.

Compensation Range:

$156,000 - $161,000 per year. At Anywhere, actual compensation within that range will be dependent upon the individual's skills, experience, and qualifications.

#LI-DNI

Anywhere Real Estate Inc. ( ? (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate?Better Homes and Gardens® Real Estate ( ,?Century 21® ( ,?Coldwell Banker® ( ,?Coldwell Banker Commercial® ( ,?Corcoran® ( ,?ERA® ( , and?Sotheby's International Realty® ( , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.

At Anywhere, we are empowering everyone's next move - your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent - strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report ( .

We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:

• Great Place to Work

• Forbes World's Best Employers

• Newsweek World's Most Trustworthy Companies

• Ethisphere World's Most Ethical Companies

EEO Statement: EOE including disability/veteran

About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, our Team:
The Customer Support Teams' primary focus is to provide the highest quality service to support our clients. As the first point of contact for our customers, the team plays a critical part in providing our customers with an excellent first impression of doing business with us. We are uniquely positioned in a core role to coordinate with multiple key stakeholders every single day which provides a platform to drive change and enhance our current ways of working.
About the Role:
Are you a problem solver that wants to work with a global team in a fast growing technical field? The Technical Support Analyst role is a great opportunity to continue or start your journey in Risk Solutions! This role works with customers from all around the world, supporting them in their goal to ensure they maintain safe and compliant business practices.
Responsibilities:
+ Identifies, investigates, and resolves users problems with computer software and hardware.
+ Fields support calls, chat, email, and/or other communication from users with inquiries regarding software, connectivity, data results, and similar concerns.
+ Consults with users to determine steps and procedures taken to identify and resolve the problem.
+ Applies knowledge of computer software and procedures to solve problems.
+ Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
+ Collaborates with other staff to research and resolve problems.
+ Collaborates with escalation teams to explain errors and/or recommend enhancements to products
Requirements:
+ Excellent verbal and written communication skills.
+ Excellent interpersonal and customer service skills.
+ Professional and pleasant telephone manner.
+ Ability to explain technical issues to technical and nontechnical employees and customers.
+ Proven analytical and problem-solving skills.
+ Proficient with or the ability to quickly learn an array of computer software.
+ 2+ years experience in customer technical support
Working for you:
+ We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
+ Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
+ Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
+ Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
+ Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
+ Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
+ In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
Learn more about the LexisNexis Risk team and how we workThe salary range provided in this posting is the base salary range for New York and New Jersey: $46,000-50,000 USD
The salary range provided in this posting is the base salary range for CA and Washington, DC: $6,000-50,000 USD
The salary range provided in this posting is the base salary range for Maryland and Washington: 46,000-50,000 USD
The salary range provided in this posting is the base salary range for Colorado 46,000-50,000 USD
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Technical Support Manager wanted by Anywhere Real Estate Operations, LLC, Madison, NJ.
+ Provide overall leadership and strategic direction to our Business Applications Technical Support Team to ensure high-quality support and resolution for our proprietary suite of real estate applications and technologies, managing support operations, optimizing processes, and collaborating with various stakeholders to maintain and enhance the performance of our business applications
+ Manage and mentor a team of technical support specialists which comprise our Business Applications Technical Support Team to insure they provide excellent support and resolve all technical issues utilizing multiple versions of .Net, SQL databases, BTS, Azure, RPA and general infrastructure considerations;
+ Collaborate effectively with various teams to support a comprehensive ecosystem of stakeholders while fostering a collaborative and high-performance environment to expedite issue resolution;
+ Ensure service delivery is timely and accurate, meeting all Service Level Objectives ("SLO's") and other metrices;
+ Oversee talent management including recruitment, training, mentoring and development of existing team members;
+ Set specific customer support standards and objectives for the Business Applications Technical Support Team;
+ Contribute to improving customer support by actively responding to queries and handling complaints;
+ Develop dashboards and reports using ServiceNow which offer the Company (i) enhanced visibility and tracking of business applications and support operations; (ii) informed decision-making for management by offering reports which offer insights into operational metrics and system health; (iii) performance management by offering dashboards to track individual and team performance by providing visibility on how well the support team is meeting service level agreements; (iv) incident and problem management by offering detailed reports to assist in identifying root causes of recurring issues by analyzing incident data; and (v) continuous improvement by offering dashboards and reports that help in identifying inefficiencies in support processes or application performance;
+ Follow up with customers to identify areas of improvement;
+ Provide customer feedback to the appropriate internal teams;
+ Solve complex problems and making decisions based on a wide range of factors supported by data; and
+ Create and maintain a comprehensive knowledge based of our products, known issues, and other procedures that may be beneficial to both the team and our customers.
**Qualifications:**
Must have a Bachelor's degree in Computer Science, Information Technology or related field, plus five (5) years of experience in the job offered or in any occupation that includes the required experience and skills. Experience must include:
+ 5 years experience working with comprehensive complex ecosystems in enterprise with managing cross-functional onshore and offshore teams to develop business applications, and support and lead to solve business problems at scale;
+ 5 years experience designing and developing applications with Microsoft .Net, SQL technologies;
+ 5 years development experience in .NET, C#, VB.NET, SQL, SSIS, and JavaScript;
+ 5 years experience in working in Agile delivery with expertise in JIRA/Confluence platform;
+ 3 years of experience with source code management tools and CI/CD including TFS, GitHub and Azure DevOps;
+ 2 years experience with PowerBI and ServiceNow reporting tools and dashboards assisting tracking tickets, root cause, change request management, service request management and reporting; and
+ 2 years experience in leading engineering teams with focus on automation and process optimization using Automation Anywhere RPA tools.
JOB LOCATION: Company's HQ is located in Madison, NJ. Candidate may work from home office located anywhere within the U.S.
Compensation Range:
$156,000 - $161,000 per year. At Anywhere, actual compensation within that range will be dependent upon the individual's skills, experience, and qualifications.
#LI-DNI
Anywhere Real Estate Inc. ( ? **(NYSE: HOUS) is moving real estate to what's next.** Home to some of the most recognized brands in real estate?Better Homes and Gardens® Real Estate ( ,?Century 21® ( ,?Coldwell Banker® ( ,?Coldwell Banker Commercial® ( ,?Corcoran® ( ,?ERA® ( , and?Sotheby's International Realty® ( , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.
**At Anywhere, we are empowering everyone's next move - your career included.** What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. **We pursue talent** - strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. **We value our people-first culture,** which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report ( .
We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:
+ Great Place to Work
+ Forbes World's Best Employers
+ Newsweek World's Most Trustworthy Companies
+ Ethisphere World's Most Ethical Companies
EEO Statement: EOE including disability/veteran