169,962 Lead Host jobs in the United States
Lead Host
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Job Description
Position Summary
Copain is expanding! We’re opening a brand-new full-service concept in Ballantyne, and we’re looking for an experienced, professional Lead Host to join our opening team. Hosts are the first and last point of contact for guests, playing a vital role in creating a warm and welcoming dining experience. This position is responsible for managing reservations, greeting guests, managing waitlists, and assisting in maintaining an organized flow of service. Hosts work closely with the management team to ensure a seamless and exceptional experience for every guest, reflecting the standards and culture of the restaurant and Noble Food & Pursuits.
***PLEASE NOTE ALL INTERVIEWS WILL BE CONDUCTED AT ROOSTERS UPTOWN FOR OUR NEWLY OPENING COPAIN, WE WILL REACH OUT TO COORDINATE IF SELECTED FOR FURTHER EVALUATION***
What We're Looking For:
- Proven experience in high-volume restaurants
- Mastery of OpenTable reservation system
- A warm, welcoming personality with a strong sense of hospitality
- Excellent multitasking skills – able to manage reservations, greet guests, coordinate table flow, and maintain a polished front-of-house presence
- Leadership ability to set the tone for the host team and uphold service standards
Responsibilities:
- Greet guests warmly upon arrival, making them feel welcome and valued.
- Manage reservations and waitlists, providing accurate wait times during busy periods.
- Coordinate guest seating in collaboration with the service and management teams to optimize table turnover and guest experience.
- Communicate with guests to ensure special requests or needs are accommodated, including accessibility or large party requests.
- Maintain cleanliness and organization of the host stand, entrance, and waiting areas.
- Answer phones professionally, assisting with inquiries, reservations, and takeout orders as needed.
- Assist with managing guest flow and informing servers and kitchen staff of any changes to seating plans or reservation schedules.
- Maintain a deep knowledge of the restaurant’s menu, hours of operation, and other key details to assist guests effectively.
- Provide exceptional hospitality by resolving guest inquiries, complaints, or concerns promptly and professionally.
- Assist with opening and closing tasks, including setting up and breaking down the host stand and entrance area.
Additional Skills and Responsibilities
- 2+ years’ experience in a guest-facing role, preferably in a high-volume restaurant environment.
- Ability to remain calm under pressure and handle a variety of guest interactions with poise and professionalism.
- Flexibility to work varied schedules, this position will be mostly nights with weekends required.
Physical Demands and Work Environment
- Ability to stand for extended periods of time.
- May be required to lift, carry, or move items up to 25 lbs.
- Occasional bending, kneeling, or stooping as required to perform tasks.
- Ability to work in a fast-paced environment with varying noise levels.
- Exposed to hot and cold temperatures, such as when working near doorways or outdoor seating areas.
EEO Statement
Noble Food & Pursuits is proud to be an Equal Opportunity Employer. We do not discriminate on the basis race, color, creed, religion, gender (including gender identity and expression), sexual orientation, marital status, pregnancy, childbirth or related condition, sexual and reproductive health decisions, ancestry, national origin, citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, status as a victim of domestic violence, sexual violence, or stalking, or any other legally protected status.
Lead Host
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Job Description
About the Restaurant:
Catalina Kitchen + Bar is the fourth concept from the Ditka's Restaurant Group who has been operating restaurants in Chicago and Pittsburgh since 1997. Catalina Kitchen + Bar is an elevated neighborhood restaurant featuring modern American cuisine and professional service in a comfortable and inviting atmosphere. Our scratch kitchen will feature a beautiful raw bar, house-made pasta, fresh fish, and meat shipped directly from our Chicago butcher. We offer an extensive wine list, local craft beer, and a unique cocktail program.
Job Summary:
We are seeking a Lead Host to join our team and provide exceptional leadership at the front desk. The Lead Host is responsible for creating an outstanding first and last impression for every Guest, overseeing the host team, and ensuring smooth and efficient seating and service flow. Working closely with our management team, this role provides guidance and support to hosts, manages reservations and wait lists, and maintains a professional and welcoming atmosphere at all times. The ideal candidate will have experience handling a reservation system during high-volume shifts, along with strong communication skills, leadership ability, and a genuine passion for guest service while modeling our companys standards of professionalism, cleanliness, and hospitality.
Job Description:
Key Performance Elements/Essential Functions
- Operational Leadership
Manages front desk operations in alignment with the General Managers direction, ensuring smooth and efficient execution of daily responsibilities. Maintains a thorough understanding of all company policies, procedures, and operating standards while clearly communicating these to all personnel. - Team Training & Development
Trains, coaches, and counsels host team members while facilitating their growth and professional development. Encourages a positive, respectful work environment free of harassment and misconduct. - Guest Experience Excellence
Creates a welcoming environment by opening doors for Guests upon arrival and departure, warmly greeting and seating them, and accommodating special needs such as accessibility seating, boosters, and high chairs. Manages Guest expectations during busy times, provides accurate wait estimates, and ensures every Guest departs feeling appreciated and invited to return. Handles incoming calls courteously and efficiently in accordance with established guidelines. - Cleanliness & Presentation
Monitors and maintains the cleanliness and orderliness of all restaurant areas, including restrooms, entryways, and exterior spaces. Assists with the ongoing upkeep of the Greeter area, ensuring menus, Point of Sale merchandise, promotional materials, and other guest-facing items are well maintained and presentable. Completes assigned weekly cleaning projects and reports any deficiencies to management. - Guest Recovery & Service Support
Strives for flawless recovery when addressing Guest complaints and alerts management immediately to any issues. Provides support to the dining room as needed by running food, bussing tables, rolling silverware, or assisting with service flow. Maintains strong working knowledge of restaurant operations including hours of operation, menu offerings, payment policies, and take-out programs. - Safety, Security & Professionalism
Upholds safety and security standards at all times, maintaining a professional image of the restaurant through personal appearance, uniforms, and overall facility presentation. Completes all other duties as assigned by management.
Key Competencies/Characteristics
- Core Values & Leadership
Lives and demonstrates the companys Core Values and Disciplines at all times. Possesses strong leadership and motivational skills that inspire others to perform at their best. - Communication & Interpersonal Skills
Displays excellent interpersonal, listening, and communication skills. Builds positive connections with Guests and team members through friendliness, attentiveness, and a naturally approachable demeanor. - Problem Solving & Guest Recovery
Handles challenges with composure, applying effective problem resolution and guest recovery skills to ensure a positive outcome and foster Guest loyalty. - Personal Demeanor
Maintains a pleasant, easy-going attitude with a genuine smile. Exhibits warmth, sensitivity, and politeness in every Guest interaction. Inspires cooperation and teamwork through self-confidence, positivity, and enthusiasm. - Professionalism & Discipline
Demonstrates self-discipline, dependability, and trustworthiness. Always presents a neat, clean, and professional image, upholding restaurant appearance standards. - Resilience & Service Commitment
Stays calm and positive under pressure, even in stressful conditions. Shows a strong commitment to serving others with genuine hospitality, going above and beyond to meet Guest needs. - Attention to Detail
Applies keen attention to detail and strong analytical skills to ensure consistency, accuracy, and operational excellence.
Physical Requirements
- Able to lift and carry up to 15 pounds
- Able to stand and exert well-paced mobility for up to 4 hours at a time.
- Able to speak clearly and listen attentively to Guests/employees.
- Must meet any federal, state, county or municipal regulations pertaining to the service of food and beverages.
Additional Information
- Extreme environmental demands on front of house people are few. The majority of work takes place indoors in climate controlled areas.
- The only chemicals involved are those of the cleaning kind. Training is given as to the appropriate use of these chemicals.
- During a typical shift a front of the house Team Member will have intense Guest contact and be involved in moderately to very stressful situations.
- Team Members must work well with limited supervision within their specific position functions but must be highly interactive with other Team Members to accomplish work.
Experience Requirements
- Minimum 3 years experience working in a hospitality as a host or in a supervisor role.
Lead Host
Posted today
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Job Description
We are looking for a part time host to be the first smiling face that our guests see as they walk through the door. We are a restaurant with a strong reputation of great service from start to finish, and are looking for the right person to join our team.
~Delightful presence and great communication required.
~We like to have a good time and show our guests the best hospitality we can, no matter how busy.
Give us a shout, shoot over a resume and let's meet
Lead Host
Posted today
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Be the Face of Butcher & Bee
Butcher & Bee is a season-driven, locally owned and operated restaurant in East Nashville. Our chef team showcases vegetables, grains, and meats from the skilled farmers around us, presented in a way that is approachable and exciting. We believe hospitality starts before a plate ever hits the table. Hospitality is in how we greet guests, treat our teammates, and respect our community.
We're looking for a professional, people-loving, detail-oriented Host to be the first impression for our guests and set the tone for an exceptional dining experience. If you genuinely enjoy making people feel welcome, thrive on human connection, and know how to handle a busy night with grace, we want to talk to you.
Please note: A minimum of 2 years of continuous hospitality experience where you've been actively taking care of guests is required. This isn't just a "stand at the podium" role. We're looking for someone who understands service flow, reads the room, and can keep everything running smoothly.
What You'll Do
Greet every guest with warmth, confidence, and genuine hospitality.
Work closely with the host and management team to orchestrate service using our reservation and floor mapping system (Resy).- Seat guests at their designated tables and answer any initial questions.
Assist in clearing and resetting tables, and help run food as needed.
Answer phones, take to-go orders, and confirm reservations.
Maintain a working knowledge of our food and beverage menus.
What We're Looking For
At least 2 years of continuous hospitality experience in a role where guest care was your priority.
Flexible availability, including days, evenings, and weekends.
Organized, quick on your feet, and able to juggle multiple priorities.
Clear and confident verbal communication skills.
Positive energy, professionalism, and a team-focused mindset.
Ability to stay calm, kind, and in control in a fast-paced environment.
Why You'll Love Working Here
Competitive hourly wage.
Mentorship and growth opportunities within a multi-concept, growing restaurant group.
Healthy and delicious family meals every shift.
Employee discounts at all Butcher & Bee restaurants.
Consistent scheduling and free parking.
Industry-leading benefits coverage.
A drama-free, supportive work environment where hospitality comes first.
If you have the experience, love the rhythm of service, and thrive on making people feel cared for, we'd love to hear from you. Apply today and help us set the tone for unforgettable dining experiences.
More detail about Butcher & Bee Nashville part of Honest to Goodness Hospitality, please visitLead Host
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DamnFine Pizza is a polished-casual neighborhood restaurant known for wood-fired pizza, seasonal salads, pastas, and warm hospitality. We're guided by our core values of kindness, quality, and collaboration—and we're looking for a host to join our team who embodies those values from the very first interaction with our guests.
Job DescriptionThe Host is the first and last impression of DamnFine Pizza. You set the tone for each guest's experience with a welcoming attitude, professionalism, and an ability to keep the dining room flowing smoothly. This role requires confidence, strong communication skills, and a balance of warmth and efficiency.
ResponsibilitiesGreet guests warmly and promptly, providing a genuine first impression
Manage reservations, walk-ins, and waitlist using Resy reservation system
Coordinate seating to balance guest satisfaction with server and kitchen flow
Answer phones, assist with to-go orders, and provide accurate information about the restaurant
Maintain a clean, organized host stand and entryway
Assist in special event setup and guest coordination when needed
Support the team by jumping in where needed (menus, water service, table touches, etc.)
Uphold DamnFine's values of kindness, quality, and collaboration in every interaction
Previous host or customer service experience preferred but not required—hospitality mindset is most important
Strong communication and multitasking skills in a fast-paced environment
Warm, professional, and approachable demeanor
Ability to remain calm and solutions-focused under pressure
Weekend and evening availability required
Competitive hourly pay + tips
Shift meals and employee discounts
Supportive, team-focused environment
Opportunities for growth in a hospitality-driven company
How to Apply:
Send your resume and a brief note about why you'd be a great fit to <
More detail about DAMNFiNE Pizza, please visit
Lead Host
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Job Description
We’re hiring people to join our team as LEAD HOST STAFF!
A Few of Our Lead Host Benefits:
- Restaurant Discounts
- Employee Assistance Program - Focusing on a Commitment to Mental Health & Wellness
- Paid Vacation for Qualifying Employees
- Blue Cross Blue Shield Medical Insurance
- Dental & Vision Insurance
- Life, Accident Protection & Critical Illness Insurance
- Domestic Partner Benefits
- 401(k)
Bub City is Chicago's destination for barbecue, whiskey, and live country music. It is open for lunch, dinner, weekend brunch and late night dining. Live music acts are a huge late night draw, including weekly Live Band Karaoke Night. The Southern spot offers more than 125 different whiskeys from well‑known and independent distilleries throughout the country, house-smoked pitmaster favorites and a Southern-inspired weekend brunch menu.
Caring. Creative. Careers.
Join the Lettuce Entertain You team! Our 100+ restaurants are nationally recognized for great food and service and as great places to work. We hire and care deeply for people with creativity, passion and the drive to be the best. And we reward our teams with top notch benefits, career-long training and development and opportunities for growth. If you want a career at a progressive company with a long-standing commitment to people, join our caring and creative team.
EOE. We participate in E-Verify / Participamos en E-Verify
LEAD HOST JOB DESCRIPTION
Lead Hosts are responsible for host training, the maintenance of training manuals and upholding standards of guest service. Responsible for the initial warm greeting and seating of guests, answering of telephones, taking reservations and messages, maintaining accurate guest counts and wait times and saying goodbye to all guests. Assist with Coat Check duties as directed.
Essential Functions
- Interact with, direct, train and develop host employees in a fair and dignified manner
- Warmly greet and seat guests in the restaurant
- Answer telephones, and take orders, messages and reservations
- Available to work a variety of hours, days and shifts, including weekends
- Safely and effectively move chairs, tables, highchairs and booster seats
- Safely and effectively use and operate all necessary tools and equipment
- Ability to effectively communicate in order to perform and follow job requirements in written and spoken direction
- Multitask calmly and effectively under pressure
- Work in a confined, crowded space of variable noise and temperature levels
- Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
- Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces
Key Responsibilities and Duties
- Ensure the overall guest experience exceeds expectations and anticipate guests’ needs
- Greet guests with a warm, sincere smile
- Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
- Assist with processing hosts’ new-hire paperwork
- Schedule, conduct and/or oversee all aspects new-hire and on-going host training
- Review and maintain host manuals and training materials
- Observe host employees’ service standards and communicate observations to Management, Partners and Trainers; Assist in developing and implementing necessary plans of action
- Assist with maintaining and updating restaurant’s “zoning” procedures
- Use proper phone and voicemail etiquette and guidelines
- Assist with clearing, cleaning and resetting tables and maintaining restrooms
- Sell and accurately account for gift cards
- Understand and respond knowledgeably to questions about the restaurant and menu
- Follow all steps of service
- Understand and follow the food allergy procedure and special orders/restrictions
- Proficiency in the use and operation of all necessary tools and equipment, including the reservation, telephone, paging and voicemail systems
- Comply with all safety and sanitation guidelines and procedures
- Successfully complete alcohol awareness training
- Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
- Get along well with others and be a team player
- Other duties will be assigned as needed
Lead Host
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Job Description
MUST LIST AVAILABILITY
We’re seeking a Lead Host who can lead by example, support the team, and keep day-to-day front door check in operations running smoothly. If you have a passion for hospitality, guest interaction, and thrive in a fast-paced environment, this could be the perfect fit.
What We’re Looking For:
We need a Lead Host who:
• Is coachable, has a great attitude and strong work ethic
• Has the ability to multitask, while handling guest interactions
• Has the ability to train new host trainees
• Is organized and committed to their role
• Communicates effectively with both staff and guests
What You’ll Be Doing:
• Taking ownership of the front door operations and host team
• Working with management to make the check in process as efficient as possible
• Handling guest concerns or feedback with professionalism and care
• Monitoring service quality, cleanliness, and adherence to restaurant standards
• Assisting with scheduling, training, and coaching team members
• Overseeing cash handling, opening/closing procedures, and shift reports
• Jumping in to help wherever needed—because teamwork matters
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Homeslice - Lead Host
Posted today
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Job Description
We are the marinara-muddled minds behind Chicago’s Happy Camper, Homeslice, and Paradise Park. Our restaurants are wall to wall with lights, murals, and vignettes for the perfect gram. We are known for our art inspired spaces, delicious food and great vibes. Our brand is glued together by our company culture. Currently, we are looking for other folks who are enthusiastic about being part of our team and growing our ever-evolving brand. Many of our employees have been with the company from the first installment of the brand. Our careers feel like a life purpose for many of us and a common thread is that we pay a distinct amount of attention to detail in creating this atmosphere. The ideal candidate wants to really enjoy their work environment and the people they work with. With a restaurant group expanding as rapidly as we have, we need someone who is self-motivated, and willing to take initiative. The ideal candidate wants to really enjoy their work environment and the people they work with. With a restaurant group expanding as rapidly as we have, we need someone who is self-motivated, and willing to take initiative .
Lead Host
Job Summary: In addition to being responsible for all host training, Lead Hosts provide friendly and responsive service to create an exceptional experience for all of our guests by welcoming and warmly greeting guests upon arrival. Manage the efficient and timely seating of our guests or waiting areas when applicable. To do well in this role you should be comfortable standing for long periods and managing a very busy shift. You represent the guests first exposure to our staff as they walk in the door; a positive attitude is a must!
This position is located at:
Homeslice
938 W Webster Ave
Chicago, IL 60614
Responsibilities:
- Interact with, direct, train, and develop host employees
- Greet guests as they enter with energetic & positive attitude
- Ability to effectively communicate in order to perform and follow job requirements in written and spoken direction
- Ability to multitask calmly and under pressure
- Use tact and good judgment when dealing with guest challenges and respond to guests with patience and courtesy
- Observe host employee’s service standards and communicate observations to management; assist in developing and implementing necessary plans of action
- Create and maintain wait list if necessary
- Effective use of OpenTable
- Provide guests with menus and answering any initial questions
- Seat guests at tables or in designated waiting areas
- Assign guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers
- Respond to complaints and help resolve them or get a manager involved
- Answer phone calls, take reservations and answer any general inquiries guests may have
- A running knowledge of food and beverage menu
- Acknowledging guests as they leave
- Maintain company culture
- Be available to fill in as needed to ensure the smooth and efficient operation of the
restaurant as directed by the restaurant manager or immediate supervisor - Comply with health and food safety standards
- Restock floor and bathrooms as needed
- Maintain cleanliness in all areas of the host stand including counters,
- Menus, computer, shelves and storage areas
- Minimum of 2 years in a host role is required
- High school diploma or equivalent preferred
- Ability to provide top notch customer service in a fast-paced environment
- A positive attitude and ability work well under pressure with all restaurant staff
- Does high-quality work while unsupervised
- Able to work in a standing position for long periods of time
- Able to safely lift and easily maneuver trays of food when necessary
- Willing to follow instructions and ask questions for clarification if needed
- Able to handle money accurately and operate a point-of-sale system
- Able to work in a busy restaurant environment
- Restaurant experience a plus
Physical Requirements
Ability to stand/walk a minimum of 8 hours or as needed, Work in both warm and cool environments. High levels of noise from music, customer and employee traffic. Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
Compensation Details
Compensation: $23-25 Hourly (Based on Experience)
Benefits:
Get Paid $ to Refer your Friends*
50% dining discounts during shift
25% dining discounts at other Happy Hospitality locations
Flexible schedules in a fun, family friendly, team environment
Medical, Dental and Vision Options**
Paid time off – vacation and sick**
Free Uniform (Up to two branded T-Shirts)
**Eligibility based off of time in position and average hours worked
*Referred Employees Must Be in Good Standing
Required Skills
Customer Service
POS Systems
Department: Front of House
Reports to: General Manager
Status: Variable Hour
FLSA Code: Non-exempt
Location: Chicago
Happy Hospitality is an equal opportunity employer. We value diversity in gender, race, ethnicity, sexual orientation, gender identity, disability, religion, age, veteran status, life experiences and ideas. We are committed to providing equal employment opportunities and strive to provide an inclusive culture that embraces diversity.
Must be eligible to legally work in the United States.
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Lead Host - Yuengling - Tampa

Posted 1 day ago
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We?re looking for an artist in disguise, a jack-of-all-trades, or better yet, a Lead Host! That someone special will be the first impression our customers have and the lasting impression of customer service they leave with.
In this role all about social connection, a smile and sincere greeting goes a long way. If you?re organized, empathetic, and work efficiently, this is the job for you. Not only will you help greet and seat guests at dining locations, but you?ll also play a key role in providing general help to guests and solving any issues to make sure our customers leave happily.
Making connections with others in an instant is truly an art form, and with your wizarding skills, you?ll succeed on our team.
**Please ensure to upload work history or resume to be considered.**
Essential functions and responsibilities?of the position may vary by Aramark location based on client requirements?and business needs.
**Job Responsibilities**
+ Serve as the point person for all host-related operations
+ Greet and seat guests with warmth, professionalism, and efficiency
+ Oversee the host team, providing direction, training, and real-time coaching
+ Strategically manage the seating chart and pacing to optimize service and guest satisfaction
+ Handle high-pressure guest situations with poise and problem-solving
+ Collaborate with managers and service staff to ensure smooth transitions between shifts
+ Take ownership of the reservation system, waitlists, and guest communication
+ Maintain a calm, composed presence during peak business hour
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
**Qualifications**
+ Previous host/hostess or food service experience required
+ Demonstrates excellent guest service skills
+ Demonstrates excellent communication and interpersonal skills, both written and verbal
+ Demonstrates strong organizational skills, accuracy, and attention to detail
+ The ideal candidate has a flexible schedule to work evenings, weekends, and holidays
+ Enjoys working in a lively environment
+ Must be able to obtain food safety certification
+ This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).
**Education**
**About Aramark**
**Our Mission**
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
**About Aramark**
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .
Paradise Park - Lead Host
Posted today
Job Viewed
Job Description
Job Description
We are the marinara-muddled minds behind Chicago’s Happy Camper, Homeslice, and Paradise Park. Our restaurants are wall to wall with lights, murals, and vignettes for the perfect gram. We are known for our art inspired spaces, delicious food and great vibes. Our brand is glued together by our company culture. Currently, we are looking for other folks who are enthusiastic about being part of our team and growing our ever-evolving brand. Many of our employees have been with the company from the first installment of the brand. Our careers feel like a life purpose for many of us and a common thread is that we pay a distinct amount of attention to detail in creating this atmosphere. The ideal candidate wants to really enjoy their work environment and the people they work with. With a restaurant group expanding as rapidly as we have, we need someone who is self-motivated, and willing to take initiative. The ideal candidate wants to really enjoy their work environment and the people they work with. With a restaurant group expanding as rapidly as we have, we need someone who is self-motivated, and willing to take initiative .
Lead Host
Job Summary: In addition to being responsible for all host training, Lead Hosts provide friendly and responsive service to create an exceptional experience for all of our guests by welcoming and warmly greeting guests upon arrival. Manage the efficient and timely seating of our guests or waiting areas when applicable. To do well in this role you should be comfortable standing for long periods and managing a very busy shift. You represent the guests first exposure to our staff as they walk in the door; a positive attitude is a must!
This position is located at:
Paradise Park
1913 West North Avenue
Chicago, IL 60622
Responsibilities:
- Interact with, direct, train, and develop host employees
- Greet guests as they enter with energetic & positive attitude
- Ability to effectively communicate in order to perform and follow job requirements in written and spoken direction
- Ability to multitask calmly and under pressure
- Use tact and good judgment when dealing with guest challenges and respond to guests with patience and courtesy
- Observe host employee’s service standards and communicate observations to management; assist in developing and implementing necessary plans of action
- Create and maintain wait list if necessary
- Effective use of OpenTable
- Provide guests with menus and answering any initial questions
- Seat guests at tables or in designated waiting areas
- Assign guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers
- Respond to complaints and help resolve them or get a manager involved
- Answer phone calls, take reservations and answer any general inquiries guests may have
- A running knowledge of food and beverage menu
- Acknowledging guests as they leave
- Maintain company culture
Other Functions:
- Be available to fill in as needed to ensure the smooth and efficient operation of the
restaurant as directed by the restaurant manager or immediate supervisor - Comply with health and food safety standards
- Restock floor and bathrooms as needed
- Maintain cleanliness in all areas of the host stand including counters,
- Menus, computer, shelves and storage areas
Qualifications, Education and Behavior:
- Minimum of 3 years in a host role is required
- High school diploma or equivalent preferred
- Ability to provide top notch customer service in a fast-paced environment
- A positive attitude and ability work well under pressure with all restaurant staff
- Does high-quality work while unsupervised
- Able to work in a standing position for long periods of time
- Able to safely lift and easily maneuver trays of food when necessary
- Willing to follow instructions and ask questions for clarification if needed
- Able to handle money accurately and operate a point-of-sale system
- Able to work in a busy restaurant environment
- Restaurant experience a plus
Physical Requirements:
Ability to stand/walk a minimum of 8 hours or as needed, Work in both warm and cool environments. High levels of noise from music, customer and employee traffic. Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
Compensation Details:
Compensation: $23-25 Hourly (Based on Experience)
Benefits:
Get Paid $ to Refer your Friends*
50% dining discounts during shift
25% dining discounts at other Happy Hospitality locations
Flexible schedules in a fun, family friendly, team environment
Medical, Dental and Vision Options**
Paid time off – vacation and sick**
Free Uniform (Up to two branded T-Shirts)
**Eligibility based off of time in position and average hours worked
*Referred Employees Must Be in Good Standing
Required Skills:
Customer Service
POS Systems
Department: Front of House
Reports to: General Manager
Status: Variable Hour
FLSA Code: Non-exempt
Location: Chicago
Happy Hospitality is an equal opportunity employer. We value diversity in gender, race, ethnicity, sexual orientation, gender identity, disability, religion, age, veteran status, life experiences and ideas. We are committed to providing equal employment opportunities and strive to provide an inclusive culture that embraces diversity.
Must be eligible to legally work in the United States.
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