61,109 Lead Host jobs in the United States

Job Description

Description:

AT THE INDIGO ROAD.

Our goal is to be the best job you'll ever have in the hospitality industry. No joke, it’s what we truly aim for. We believe that by taking care of you, you'll do your best to take care of our guests. It's working. In addition to generous benefits and job openings across 30+ locations, we have internal growth opportunities for everyone who wants it. But most of all, we have heart. Founded in 2009 by Steve Palmer, IRHG sets itself apart in the industry by fostering an environment where our people come first. We want to meet you. Come join us in our mission to change the hospitality industry, forever.

THE ROLE

As a Host, you are the first and last person each guest sees. Providing a warm hello and goodbye probably feels second nature. You are always on top of the organization for table times and ensuring each guests’ seating specifications are met (if possible of course).

What we will ask of you:

• Responsible for taking reservations using the online reservations system in OpenTable
• Warmly and graciously greet all guests upon arrival and thank guests as they leave
• When seating is limited, provide guests with estimated waiting time, notify party when table becomes available and accommodate special seating requests for all when possible
• Act as a liaison between the kitchen and dining room, and relay messages to support staff and managers as needed

Requirements for Success:

• At least one year of restaurant or similar experience preferred
• Have a positive energy, be ready to assist fellow support staff and work as a team player
• Ability to communicate effectively with managers, employees, and all guests
• A flexible schedule to work days, nights, weekends and holidays
• Constant standing/walking with occasional stooping, kneeling, pushing, pulling, or lifting
• Required to work Sunday shift

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. As with all positions at The Indigo Road Hospitality Group, employment is “at will” or voluntary on both the part of the employee or employer. That means employment can be terminated by either party with or without notice and/or with or without cause.

The Indigo Road Hospitality Group is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

Join to apply for the Lead Host (Earn up to $1000/wk) role at Hogsalt 3 days ago Be among the first 25 applicants Join to apply for the Lead Host (Earn up to $1000/wk) role at Hogsalt Gilt Bar , a part of Hogsalt, is looking for a dedicated and experienced Full Time Lead Host to join our team! Our ideal candidate is passionate about upholding Hogsalt’s values of harmony, accountability, and resilience. Successful Hogsalt team members are enthusiastic about providing genuine hospitality to guests and actively contribute to an organized, inclusive, and collaborative workplace culture. We offer a full suite of benefits , including partially subsidized medical, dental, vision, life insurance, a 401(k) program, commuter benefits, dining discounts and rewards, and vested paid time off! Experience & Qualifications 1 year of hosting experience in a fast-paced, full-service restaurant. Passion for excellence, superior service standards, and a positive attitude. Open availability including nights, weekends, and holidays. Ability to stand, walk, and move throughout the shift, including frequent bending, lifting items weighing up to 50 lbs, and stooping. Duties & Responsibilities Ensure all stations are properly stocked and set up before and during service and complete any additional opening duties. Manage all aspects of reservation systems: confirmation messages, checking in guests, special requests and celebrations, table plotting, updating floorplans, etc. Lead guests to tables and follow Hogsalt standards for seating, distributing menus, and creating a great first impression at the table. Anticipate the needs of guests and provide consistent, genuine, and generous service; create personal connections and use names whenever possible. Ensure the cleanliness and organization of the host stand and dining room throughout service, including proper maintenance of all menus and other supplies. Provide a warm welcome to each guest who enters the restaurant and acknowledge their departure at the end of their experience. Address any guest needs or concerns as soon as possible; communicate any complaints or issues with food or service to leadership. Complete all closing duties including closing sidework, general cleaning projects, and any additional tasks assigned by leadership. Ensure all Hogsalt Steps Of Service not listed above are properly executed. Hogsalt is not your typical restaurant group. Guests know us for transportive spaces and sumptuous fare, but what we are most proud of is the generosity we extend to our teams. Our service team reimagines hospitality with energy and a sense of fun. Our culinary team makes classic dishes so expertly that you'll remember why they became classics. No matter which of our 20+ restaurants you visit, you'll see we're an organization that makes people — our guests and ourselves — happy. Ready to join our team? Please apply directly to this ad. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Design, Art/Creative, and Information Technology Industries Restaurants Referrals increase your chances of interviewing at Hogsalt by 2x Get notified about new Host jobs in Chicago, IL . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Job Description

Salary:

THE LONGBOARD (ST. JOHN) | LEAD HOST/HOSTESS

NO LATE NIGHTS
HOLIDAY CLOSURES (THANKSGIVING DAY & CHRISTMAS DAY)

AUTOMATIC 20% GRATUITY ON ALL GUEST CHECKS

TIP POOL ENVIRONMENT

NO LATE NIGHTS
HOLIDAY CLOSURES (THANKSGIVING DAY & CHRISTMAS DAY)

OUR EXCITING WORK ENVIRONMENT

The Longboard (St. John) is a Caribbean-inspired coastal kitchen, focusing on fresh, local ingredients. We offer light and healthy fare and creative cocktails inspired by coastal regions around the globe. The Longboard celebrates the adventurous yet laid back ocean lifestyle of the islands, embracing St. Johns tropical setting, local flavors, and relaxed island mentality.

THE OPPORTUNITY

The ideal candidate is a practiced problem solver, maintains a calm demeanor under pressure, persists to get the job done, and enjoys working alongside a large team to improve performance and increase retention. As the first (and last) point of contact, The Longboard hosts are friendly and warm, yet professional and confident. We are looking for well-presented, engaging individuals who will be excited to provide knowledgeable, approachable, efficient, energetic, and thoughtful service while upholding Ballast Hospitality standards and values.

RESPONSIBILITIES

• Greet all guests entering the restaurant and thank all guests leaving the restaurant.
• Manage reservation system.
• Ensure reservations are prioritized and seated in a timely manner.
• Strive to accommodate walk-in guests whenever possible.
• Clearly and politely communicate with guests when delays and/or waits occur.
• Maintain an organized floor by quickly and efficiently seating guests according to company standards.
• Understand and operate the reservation/seating system.
• Maintain professional and warm guest communications - inside the restaurant or via phone/email.
• Recognize key people in the industry, VIP guests and contacts related to the company and follow company protocol related to their visit.
• Communicate respectfully and clearly with the service team and management.
• Support team members in the completion of their duties to ensure the satisfaction of all guests before, during, and after service.
• Engage management for any guest issue or complaint.
• Maintain cleanliness and organization at the host stand and front door area.
• Additional service and/or operational tasks as determined by the manager.
• Adhere to grooming and dress code standards.
• Assist teammates to anticipate all other FOH needs.
• Be knowledgeable of the restaurant and its history.

QUALIFICATIONS

• Minimum 1 year of host and/or restaurant experience (preferred)
• Excellent communication and interpersonal skills
• Must possess an exceptional work ethic, a strong sense of hospitality, and a collaborative attitude.
• Ability to work in an organized and professional manner.
• Able to work in a standing/walking position for long periods of time.
• Ability to demonstrate quick thinking and adaptability in a constantly changing environment.
• Receptive to constructive criticism and performance feedback.

WHO WE ARE

We believe in living our values, some of which are:

• Without integrity, all else fails.
• We believe in the ongoing training and development of our staff, and see it as a worthy investment in the future of the company.
• Without creativity, there is no innovation.
• We believe that only a happy and professional staff can give the level of personal service we demand.
• We believe in providing legendary service the unique and powerful sort of personal care and attention that our guests tell stories about.
• We expect to work hard, exude professionalism, and have fun in the workplace - simultaneously.

COMPENSATION AND BENEFITS

We offer competitive pay. We encourage our employees to grow and learn and offer many opportunities for personal and career development.

EQUAL OPPORTUNITY EMPLOYER

The Longboard (St. John) is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.

Job Description

Salary: Based on Experience

THE LONGBOARD (ST. THOMAS) | LEAD HOST

***OPENING FEBRUARY 17, 2025***

MAIN RESTAURANT

LIMETREE BEACH RESORT

FRENCHMAN'S BAY

(APPLICATIONS AND RESUMES ACCEPTED STARTING WEEK OF DECEMBER 1, 2024)

NO LATE NIGHTS
HOLIDAY CLOSURES (THANKSGIVING DAY & CHRISTMAS DAY)

OUR EXCITING WORK ENVIRONMENT

The Longboard (St. Thomas) is a coastal kitchen inspired by the Caribbean, dedicated to fresh, locally-sourced ingredients. Offering light, healthy dishes and inventive cocktails influenced by coastal regions from around the world with a strong Caribbean-presence. The atmosphere at the Longboard captures the spirit of the Virgin Islands a blend of adventure and relaxation. Dishes and drinks highlight tropical flavors and evoke the laid-back island lifestyle of the Virgin Islands. Enjoy a unique dining experience in a stunning beachfront location, where The Longboard (St. Thomas) presents innovative, seafood-forward island cuisine and a vibrant bar program just steps from the St. Thomas shoreline.

THE OPPORTUNITY

The ideal candidate is a practiced problem solver, maintains a calm demeanor under pressure, persists to get the job done, and enjoys working alongside a large team to improve performance and increase retention. As the first (and last) point of contact, Lanai hosts are friendly and warm, yet professional and confident. We are looking for well-presented, engaging individuals who will be excited to provide knowledgeable, approachable, efficient, energetic, and thoughtful service while upholding Ballast Hospitality standards and values.

RESPONSIBILITIES

• 
  Greet all guests entering the restaurant and thank all guests leaving the restaurant.
• 
  Manage reservation system.
• 
  Ensure reservations are prioritized and seated in a timely manner.
• 
  Strive to accommodate walk-in guests whenever possible.
• 
  Clearly and politely communicate with guests when delays and/or waits occur.
• 
  Maintain an organized floor by quickly and efficiently seating guests according to company standards.
• 
  Understand and operate the reservation/seating system.
• 
  Maintain professional and warm guest communications - inside the restaurant or via phone/email.
• 
  Recognize key people in the industry, VIP guests and contacts related to the company and follow company protocol related to their visit.
• 
  Communicate respectfully and clearly with the service team and management.
• 
  Support team members in the completion of their duties to ensure the satisfaction of all guests before, during, and after service.
• 
  Engage management for any guest issue or complaint.
• 
  Maintain cleanliness and organization at the host stand and front door area.
• 
  Additional service and/or operational tasks as determined by the manager.
• 
  Adhere to grooming and dress code standards.
• 
  Assist teammates to anticipate all other FOH needs.
• 
  Be knowledgeable of the restaurant and its history.

QUALIFICATIONS

• 
  Minimum 1 year of host and/or restaurant experience (preferred)
• 
  Excellent communication and interpersonal skills
• 
  Must possess an exceptional work ethic, a strong sense of hospitality, and a collaborative attitude.
• 
  Ability to work in an organized and professional manner.
• 
  Able to work in a standing/walking position for long periods of time.
• 
  Ability to demonstrate quick thinking and adaptability in a constantly changing environment.
• 
  Receptive to constructive criticism and performance feedback.

WHO WE ARE

We believe in living our values, some of which are:

• 
  Without integrity, all else fails.
• 
  We believe in the ongoing training and development of our staff, and see it as a worthy investment in the future of the company.
• 
  Without creativity, there is no innovation.
• 
  We believe that only a happy and professional staff can give the level of personal service we demand.
• 
  We believe in providing legendary service the unique and powerful sort of personal care and attention that our guests tell stories about.
• 
  We expect to work hard, exude professionalism, and have fun in the workplace - simultaneously.

COMPENSATION AND BENEFITS

We offer competitive pay. We encourage our employees to grow and learn and offer many opportunities for personal and career development.

EQUAL OPPORTUNITY EMPLOYER

The Longboard (St. Thomas) is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.

Description

We are looking for a dedicated Customer Service Representative to join Acrivon Therapeutics, a leading pharmaceutical company. In this role, you will play a crucial part in ensuring customer satisfaction and loyalty by providing exceptional service. You will have the opportunity to work on a variety of projects, handling inquiries, resolving issues, and building strong relationships with our valued customers. This position is vital to our company's success as we strive to deliver top-notch service in the pharmaceutical industry.

Responsibilities:

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

Resolve customer complaints and issues with patience and empathy.

Provide information about products, services, and promotions to customers.

Process orders, returns, and exchanges accurately in our system.

Escalate complex issues to the appropriate department for resolution.

Follow up with customers to ensure their satisfaction and gather feedback.

Maintain customer records and update information as needed.

Collaborate with other team members to improve overall customer experience.

Requirements:

Excellent communication skills, both verbal and written.

Strong problem-solving abilities and a customer-focused mindset.

Ability to multitask and prioritize in a fast-paced environment.

Attention to detail and accuracy in data entry and order processing.

Empathy and patience when dealing with customer concerns.

Proficiency in using CRM software and other customer service tools.

Ability to work effectively in a remote team environment.

Flexibility to work non-traditional hours, including evenings and weekends.

JOB SUMMARY

Under general supervision, maintain and increase market share by satisfying existing and new customer needs and meeting management/department objectives. Coordinate customer service with all departments within organization.  Develop a close working relationship with customers, and all coordinating departments.

RESPONSIBILITIES

• Identify customer and department needs and satisfy them effectively.
• Maintain and develop assigned customer base.
• Working knowledge of all products and categories to drive penetration of existing accounts.
• Cross-train and foster solid working relationships within department and with other departments.
• Input orders into computer system.
• Via telephone and other media, sell all major product categories through the presentation of new products, services, ideas, uses, and applications to meet all established sales and profit objectives.
• Responsible for creating and maintaining necessary company and customer files.
• Responsible for managing daily tasks and reports related to order processing, shipments, deliveries, customer needs, and others as assigned. 
• Support company sales and gross profit projections and goals as needed.
• Adhere to operational procedures.
• Attend meetings as scheduled.
• Work with sales team.
• Advance education and knowledge of products, company, and industry through assigned and self-directed internal courses, meetings, and other resources.   
• Attends department sales meetings, as scheduled, and participates in other activities as requested.
• Working different days, hours and overtime may be needed occasionally. 
• Adhere to all applicable GMP (Good Manufacturing Practice), personal hygiene, and SQF (Safe Quality Food) policies and procedures
• Perform other duties as required.

Education

• High school diploma or general education degree (GED)

Experience and Professional Skills

• One (1) year minimum experience in sales and/or customer service position preferred.
• Specialty food, specialty business, and/or culinary experience preferred.
• Working knowledge of MS Office (Word, Excel, and Outlook).
• Strong numeric and alpha-numeric data entry skills.
• Proven ability to communicate effectively in a positive manner both verbally and in writing.
• Attention to detail, accuracy, effectiveness, and efficiency.

QUALIFICATIONS

• Pursues knowledge, education, training, and development opportunities.
• Shares expertise with others.
• Customer service to internal and external customers. 
• Solicits internal and external customer feedback to improve service and processes.
• Responds to requests for service and assistance.
• Maintains confidentiality.
• Participates in meetings, presentations, and demonstrations.
• Ability to read, comprehend, and analyze written information including, but not limited to general business periodicals, professional journals, technical procedures, or governmental regulations.
• Communicates clearly and effectively through written, spoken, and other media.
• Attention to detail, accuracy, effectiveness, and efficiency in all activities and actions.
• Contributes to building a positive team spirit.
• Follows policies and procedures.
• Supports the organization's goals and values.
• Uses time efficiently, prioritizes and plans work activities.
• Treats others with respect and consideration regardless of their status or position.
• Adheres to safety and security procedures.
• Reliable and timely attendance.
• Follows instructions and management direction.
• Strong communication and interpersonal skills.
• Knowledge of sales techniques, marketing principles, products, company, industry, and other related areas. 
• Ability to effectively present information and respond to questions in one-on-one and small group situations with associates, managers, representatives, and others. 
• Ability to perform required mathematical tasks related to money, profitability, weight, measurement, volume, distance, and other related areas. 
• Ability to assess situations and problem solve with and/or without direction and instruction. 

PHYSICAL REQUIREMENTS

• The physical demands described here are representative of those required by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to:

• Sit for extended periods.
• Perform repetitive movement and use of fingers, hands, wrists, and arms to type, handle, feel, and reach.
• Talk
• Hear

Occasionally required to:  

• Stoop, kneel, crouch, and/or crawl.
• Lift and/or move up to 25 pounds.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The work environment is moderately loud.