6 Level Ii jobs in West Chazy

• Assisting with tracking and processing employment-related documents
• Coordinating and communicating with staff and departments
• Maintaining accurate records and files
• Supporting compliance with agency policies and deadlines
• Performing general administrative duties and other tasks as assigned

• Bachelor's Degree in Business Administration, Office Technology, or a related field preferred
• Two (2) years of office experience preferred
• Proficient in Microsoft Excel and Word; familiarity with database systems a plus
• Strong communication and organizational skills
• Ability to bend, twist, kneel, climb stairs/ladders, and occasionally lift up to 50 lbs
• Must possess a clean and valid New York State Driver's License

The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers. The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties. The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.

The Customer Service Representative II reports directly to the Customer Service Supervisor. This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material. Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers. The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.

This is a seasonal, remote (work at home) position. *Duration of this position is approximately 6-8 weeks must be available to work from October to December*

You will be required to work an 8 hour shift between the hours of 7am-7pm CST. Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and possibly on Veterans Day as well as on at least two other specific dates in December.

This position is fully remote; however, you must reside within 75 miles from the Miami, FL location.

You must be able to complete Federal clearance process/paperwork and obtain required fingerprints.

Equipment will be provided but must meet the remote position requirement provided below

Remote Position Requirements:

* Hardwired internet (ethernet) connection

* Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to

* Private work area and adequate power source

Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).

- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

• Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional; utilizing training and work instruction documents

• Accept and assist all customers transferred from Customer Service Representative I

• Provide the location of reference material when responding to a Customer Service Representative I question

• Continually look for and suggest process improvements, which will benefit GDIT and our customers (internal and external)

• Make process improvement suggestions to the Customer Service Supervisor

• The OPM Customer Service Representative III training session will also consist of more detailed training and focus on the below topics:

- Call Handling (accepting transfers from Customer Service Representative I)

- Escalations to the Customer Service Supervisor

- Submitting improvement suggestions to the Customer Service Supervisor

- Follow established and documented policies and standard operating procedures, such as, filling out timesheets and adhering to privacy rules

- May be required to work scheduled holidays. Overtime may be required

Minimum Requirements

- High School diploma or equivalent with 6 months of customer service experience.

- May have additional training or education in area of specialization.

- High School diploma or equivalent required

- Minimum 60 days experience as a OPM Customer Service Representative I required. Six (6) months experience preferred

- Must be able to speak and read English and Spanish clearly, professionally and fluently

- Must be able to type a minimum of 20 WPM

- Ability to effectively work within established contractual turnaround times required

- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks

- Proven ability to work as a member of a team

- Experience answering OPM calls is required

- Regular and predictable attendance is required

- Must be able to pass a government background check

- Must be a U.S. Citizen

#HotJobs0722LI #HotJobs0722FB #HotJobs0722X #HotJobs0722TH #TrendingJobs

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

17.75

Maximum Salary

$

18.81

POSITION SUMMARY:
To provide a wide range of basic physical therapy services in a home care setting, under close clinical supervision
MINIMUM QUALIFICATION STANDARDS:
I. Education:
Bachelor's degree or higher in physical therapy
II. Experience:
One year plus general PT experience
Or a year of experience at the PT I level at the University of Vermont Health Network Home Health & Hospice with a strong job performance record
III. License Requirements:
Current Vermont Licensed PT
IV. General:
* Must demonstrate and maintain any required competency
* Able to speak, read and write in English
* Be honest, self-directed, possess initiative, display good judgment and a positive attitude toward daily activities
* Have the ability to communicate clearly and effectively both orally and in written work
* Be able to work cooperatively and in a productive manner with organization's employees, clients, customers and the general public
* Maintain satisfactory standing with the Adult Abuse Registry, Child Abuse & Neglect Registry, Vermont Criminal Information Center and OIG
* Be free from the illegal use and effects of drugs and alcohol in the workplace
* Be able to carry out the functions of this job without risk of harm to the health and safety of self and others
* Hold a valid driver's license and have a reliable, registered vehicle with insurance as required by the organization, and appropriate to position
WORKING CONDITIONS:
1. Traveling may be required
2. May work in community based settings, and clients' homes and outdoors
3. May work during non-business hours
4. May experience:
* Hostile and emotionally upset clients, family members, visitors and staff
* Stress due to a demanding profession
* An exposure to blood-borne pathogens
* A variety of environmental exposures such as inclement weather, animals, firearms, tobacco use, dust, and other client based activities and preferences
ESSENTIAL PHYSICAL REQUIREMENTS:
1. Must walk, sit, stand, bend, lift and move intermittently during working hours
2. Must have the ability to push, pull and lift from the floor, up to a total of 50 pounds and be able to move with the weight, as to organization's standards
3. Climbing-be able to navigate stairs of varying heights and degrees
4. Balancing-be able to maintain balance
5. Kneeling, crouching, stooping, twisting, reaching below waist level, reaching overhead and reaching torso level
6. Manual finger dexterity-will need dexterity to perform duties and use equipment
7. Visual acuity-will need sufficient eyesight to drive a car, use office equipment and perform duties
8. Auditory acuity- will need to assist individuals in person and by telephone
PERFORMANCE REQUIREMENTS:
I. Performance Standards:
* Provide a full range of physical therapy services to patients in their homes, under moderate to minimal personal and procedural clinical supervision, including: ongoing assessments of current status; implementation of treatment plans, including specific exercise programs, functional training with transfers and mobility (wheelchairs, walkers, canes), gait training, manual therapy, and the like; teaching patients about their conditions and treatment plans, self-treatment and care, diets and nutritional needs, prevention of further injury, and the like; counseling patients regarding psycho-social problems related to physical disabilities; and so forth.
* Admit patients and conduct comprehensive initial in-home assessments
* Manage a caseload of patients, including developing appropriate care plans and revising as circumstances change, scheduling visits, and so forth
* Supervise home care assistants and PT students working on assigned cases
* Plan and coordinate a variety of services for patients provided by the VNA and other community health care and human service organizations, involving a variety of patient referral and advocacy functions
* Confer with patients' families, physicians, and other care providers to coordinate services, discuss patients' status, needs and problems, and so forth
* Prepare all required clinical and administrative documentation related to assigned activities, including admission write-ups, chart notes, documentation of conversations, care plans, and the like, adhering to all relevant legal regulations, technical requirements of government agencies, internal procedures, and professional standards
* Travel to and from patients' homes and the UVMHN Home Health & Hospice offices
* Confer regularly with supervisor, other clinical team members, departmental office staff, and other UVMHN Home Health & Hospice personnel to plan and coordinate activities, consult on cases, exchange information, investigate and resolve problems, and the like. Attend staff meetings
* In carrying out all clinical duties, adhere to established guidelines and professional standards while adapting treatment plans to meet many different contingencies, consulting with senior staff or supervisors regarding unusual situations
* Other duties as assigned by supervisor
II. Professional Accountability:
* Demonstrates a commitment to the mission and values of the organization
* Complies with all organization policies and procedures
* Demonstrates respectful and effective communication in all interactions
* Protects the privacy and confidentiality of clients, co-workers and organization's operations
* Complies with organization's policies to protect confidentiality, integrity, availability and security of all protected health information
* Organization's security official
* Conducts him/herself in a safe manner by adhering to all safety practices, rules and standards
* Demonstrates a commitment to quality and proactively seeks to make improvements to systems and processes
* Reports to work on time, provides advance notice for time off, accurately reports time and attendance and appropriately manages paid time off (if applicable) in accordance with organization's policy
* Demonstrates a commitment to integrity in work habits and use of organization's resources
* Performs duties as assigned that may be outside his/her principle responsibilities
* Meets own learning needs. Participates in educational programs of the organization, including completion of all mandatory competencies, education or training
* Effectively communicates to transfer information, provide guidance and resolve conflicts
* Reports concerns and complaints regarding abuse, neglect and exploitation in accordance with Vermont State Law and the organization
* Enhance or improve organization's services by participating in team meetings, projects and committees
* Contributes to a positive work environment and responds in a constructive manner to change
* Documents the provision care and services in accordance to organization's policy

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Job Description:

Job Summary
This position troubleshoots and communicates documentation discrepancy issues with customers and foreign origins. This position audits commercial documents, applies harmonized tariff schedule codes for accurate duty assessments and ensures all federal requirements are met. This position handles general customs brokerage activities and general office and data entry tasks.
Responsibilities:
Preparation of customs entries and forwarding freight to designated locations. This may involve interface with international and domestic carriers, overseas offices, and importers.
Prepare Customs entries and follow-up with the clearance process on all entries prepared.
Communicate documentation discrepancies to client and supervisor.
Coordinate freight delivery to designated locations.
Resolve finance and accounting reconciliation exchange issues.
Responsible for filing entries to customs via GBS-CM in a timely and accurate manner.
Responsibilities may include scanning entries into the imaging system meeting allotted and sensitive time requirements.
Administrative responsibilities include preparation of reports/presentations and analysis using various software packages and databases.
Daily follow up on documentation discrepancy issues which requires the ability to troubleshoot and communicate effectively, both verbally and in writing with customers and foreign origins.
Establish and maintain client relationships.
Position may require a weekend schedule on a department rotation basis and not limited to working a holiday schedule based on the needs of the operation and requirements of the account.

Qualifications:
High school diploma, GED, or International equivalent
Basic knowledge of customs operations, laws and regulations, and other government departments
Basic computer skills
Basic understanding of HS system

Grade 06

Employee Type:
 

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