1,953 Life Sciences And Healthcare jobs in the United States

As a Customer Success Manager the primary responsibility is to ensure renewal of subscription licenses through driving implementation and usage of all Clarivate Life Science solutions. A working familiarity with each Clarivate service is necessary. The ability to work independently as well as in a collaborative, cross-functional team environment is imperative as this position will work closely with Sales, Product Management & Marketing. The Client Success Manager will be involved in ensuring Clarivate services deliver on what is promised and ensuring that customers fully utilize the services. The Client Success Manager will have a foundational understanding of the industry and work to gain basic product knowledge and an understanding of their assigned clients' needs. About you - experience, education, skills, and accomplishments Bachelor's Degree in a related field or equivalent relevant work experience Minimum 5 years of customer facing role Minimum 2-3 years in healthcare It would be great if you have. Experience with pharmaceutical customers Previous sales or account management roles What you will be doing in this role Develop new and existing relationships with client organizations and work toward deep integration and widespread usage of Clarivate services among assigned clients Maintain up to date records of all client interactions, results and in Salesforce Review and analyze product usage regularly to identify trends and monitor client health Send prescribed outreach as appropriate to client such as market updates, key findings, webinars, solution changes, new users and latent users Schedule, coordinate and execute basic training sessions and present content in accordance with Clarivate branding Convey key insights pertaining to product usage, product perception, and competitors gleaned from client interaction to Sales, Client Services, Marketing, and Product Management teams Provide input on trends and needs of the client base in line with the capabilities of Clarivate services Uncover upsell opportunities and coordinate with the Account Manager and Analytics teams to ensure design, development, sales, and delivery of analytic projects. Communicate with client base to understand internal needs and pain points. Determine where Clarivate services addresses those needs, where we may fall short, and identify opportunities that could be passed along to Product Management as feature enhancements, Sales for sales leads, and/or Analytics for custom analytics projects Own the service portion of the client relationship to uncover upsell opportunities and coordinate with the Account Manager and Analytics teams to ensure design, development, sales, and delivery of analytic projects Hours of Work Full time, permanent This position can be performed remote as well as hybrid near any of our US offices, east coast preferred This position requires up to 50% travel and occasional global travel At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations. #J-18808-Ljbffr

As a Customer Success Manager the primary responsibility is to ensure renewal of subscription licenses through driving implementation and usage of all Clarivate Life Science solutions. A working familiarity with each Clarivate service is necessary. The ability to work independently as well as in a collaborative, cross-functional team environment is imperative as this position will work closely with Sales, Product Management & Marketing. The Client Success Manager will be involved in ensuring Clarivate services deliver on what is promised and ensuring that customers fully utilize the services. The Client Success Manager will have a foundational understanding of the industry and work to gain basic product knowledge and an understanding of their assigned clients' needs. About you - experience, education, skills, and accomplishments Bachelor's Degree in a related field or equivalent relevant work experience Minimum 5 years of customer facing role Minimum 2-3 years in healthcare It would be great if you have. Experience with pharmaceutical customers Previous sales or account management roles What you will be doing in this role Develop new and existing relationships with client organizations and work toward deep integration and widespread usage of Clarivate services among assigned clients Maintain up to date records of all client interactions, results and in Salesforce Review and analyze product usage regularly to identify trends and monitor client health Send prescribed outreach as appropriate to client such as market updates, key findings, webinars, solution changes, new users and latent users Schedule, coordinate and execute basic training sessions and present content in accordance with Clarivate branding Convey key insights pertaining to product usage, product perception, and competitors gleaned from client interaction to Sales, Client Services, Marketing, and Product Management teams Provide input on trends and needs of the client base in line with the capabilities of Clarivate services Uncover upsell opportunities and coordinate with the Account Manager and Analytics teams to ensure design, development, sales, and delivery of analytic projects. Communicate with client base to understand internal needs and pain points. Determine where Clarivate services addresses those needs, where we may fall short, and identify opportunities that could be passed along to Product Management as feature enhancements, Sales for sales leads, and/or Analytics for custom analytics projects Own the service portion of the client relationship to uncover upsell opportunities and coordinate with the Account Manager and Analytics teams to ensure design, development, sales, and delivery of analytic projects Hours of Work Full time, permanent This position can be performed remote as well as hybrid near any of our US offices, east coast preferred This position requires up to 50% travel and occasional global travel At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations. #J-18808-Ljbffr

Customer Success Manager, Life Sciences & Healthcare Join to apply for the Customer Success Manager, Life Sciences & Healthcare role at Clarivate Customer Success Manager, Life Sciences & Healthcare 1 day ago Be among the first 25 applicants Join to apply for the Customer Success Manager, Life Sciences & Healthcare role at Clarivate As a Customer Success Manager the primary responsibility is to ensure renewal of subscription licenses through driving implementation and usage of all Clarivate Life Science solutions. A working familiarity with each Clarivate service is necessary. The ability to work independently as well as in a collaborative, cross-functional team environment is imperative as this position will work closely with Sales, Product Management & Marketing. The Client Success Manager will be involved in ensuring Clarivate services deliver on what is promised and ensuring that customers fully utilize the services. The Client Success Manager will have a foundational understanding of the industry and work to gain basic product knowledge and an understanding of their assigned clients’ needs. About You - Experience, Education, Skills, And Accomplishments Bachelor's Degree in a related field or equivalent relevant work experience Minimum 5 years of customer facing role Minimum 2-3 years in healthcare It would be great if you have. Experience with pharmaceutical customers Previous sales or account management roles What You Will Be Doing In This Role Develop new and existing relationships with client organizations and work toward deep integration and widespread usage of Clarivate services among assigned clients Maintain up to date records of all client interactions, results and in Salesforce Review and analyze product usage regularly to identify trends and monitor client health Send prescribed outreach as appropriate to client such as market updates, key findings, webinars, solution changes, new users and latent users Schedule, coordinate and execute basic training sessions and present content in accordance with Clarivate branding Convey key insights pertaining to product usage, product perception, and competitors gleaned from client interaction to Sales, Client Services, Marketing, and Product Management teams Provide input on trends and needs of the client base in line with the capabilities of Clarivate services Uncover upsell opportunities and coordinate with the Account Manager and Analytics teams to ensure design, development, sales, and delivery of analytic projects. Communicate with client base to understand internal needs and pain points. Determine where Clarivate services addresses those needs, where we may fall short, and identify opportunities that could be passed along to Product Management as feature enhancements, Sales for sales leads, and/or Analytics for custom analytics projects Own the service portion of the client relationship to uncover upsell opportunities and coordinate with the Account Manager and Analytics teams to ensure design, development, sales, and delivery of analytic projects Hours of Work Full time, permanent This position can be performed remote as well as hybrid near any of our US offices, east coast preferred This position requires up to 50% travel and occasional global travel At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries Information Services Referrals increase your chances of interviewing at Clarivate by 2x Get notified about new Customer Success Manager jobs in Boston, MA . Boston, MA $80,000.00-$5,000.00 5 days ago Customer Success Manager (cyber threat intelligence) Boston, MA 120,000.00- 150,000.00 3 weeks ago Senior Manager - Customer Success (Technical Team) Customer Success Manager: Medical Devices Waltham, MA 60,000.00- 75,000.00 4 days ago Greater Boston 75,000.00- 80,000.00 1 day ago Customer Success Manager: Consumer Packaged Goods (CPG) Waltham, MA 70,896.00- 111,408.00 2 weeks ago Cambridge, MA 74,000.00- 120,000.00 3 days ago Senior Client Success Manager (St Louis area) Customer Success Manager (CSM) - Medical Device Boston, MA 60,000.00- 70,000.00 3 weeks ago Boston, MA 225,000.00- 240,000.00 3 weeks ago Technical Enterprise Customer Success Manager We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

We are seeking a strategic and highly organized Senior Business Operations Manager to support the General Manager (GM) of LS&H's Commercial Business Unit in driving operational excellence and business performance. This individual will play a critical role in enabling effective decision-making, aligning cross-functional initiatives, and ensuring the smooth operation of the business unit. The ideal candidate is a proactive problem-solver with strong business acumen, exceptional communication and organizational skills, and the ability to work across diverse teams and priorities. This role would be a key member of the GM's Leadership Team.

About You - experience, education, skills, and accomplishments

• Bachelor's degree in business administration, management, or related field of study or relevant, equivalent work experience.
• Minimum 10 years of business operations or relevant experience
• Life Sciences & Healthcare and/or SAAS industry

• Partner with the GM to define and track strategic priorities, ensuring timely execution and alignment across teams. Lead the development of quarterly and annual business plans, objectives and key results, and executive updates.
• Own Chief of Staff responsibilities and the operational cadence of the business unit, including monthly business reviews, forecasting, and KPI tracking. Analyze key business metrics and synthesize insights to inform leadership decisions.
• Serve as a key liaison between the GM and functional leaders across sales, marketing, technology, and finance. Drive alignment, ensure accountability, and remove roadblocks to advance strategic initiatives. Includes items such as Product Roadmaps, Sales Pipeline, and Financial reporting.
• Prepare briefing materials, agendas, and follow-ups for internal and external meetings. Ensure the GM's time is effectively leveraged by managing inputs, supporting prioritization, and facilitating communication flows.
• Lead and execute high-impact, cross-functional projects from inception through completion. Monitor progress, resolve issues, and communicate outcomes to stakeholders.
• Support internal communications, including town halls, team updates, and leadership messages. Champion an inclusive and collaborative culture within the business unit.

We're seeking a strategic and highly organized Business O perations Manager to support the General Manager (GM) of LS&H's Commercial Business Unit in driving operational excellence and business performance. This individual will play a critical role in enabling effective decision-making, aligning cross-functional initiatives, and ensuring the smooth operation of the business unit. The ideal candidate is a proactive problem-solver with strong business acumen, exceptional communication and organizational skills, and the ability to work across diverse teams and priorities . T his role would be a key member of the GM's Leadership Team. About You - experience, education, skills, and accomplishments Bachelor's degree in business administration, management, or related field of study or relevant, equivalent work experience. Minimum 7 years of business operations or relevant experience Life Sciences & Healthcare and/or SAAS industry experience preferred What will you be doing in this role? Partner with the GM to define and track strategic priorities, ensuring timely execution and alignment across teams. Lead the development of quarterly and annual business plans, objectives and key results , and executive updates. Own Chief of Staff responsibilities and the operational cadence of the business unit, including monthly business reviews, forecasting, and KPI tracking. Analyze key business metrics and synthesize insights to inform leadership decisions. Serve as a key liaison between the GM and functional leaders across sales, marketing, technology , and finance. Drive alignment, ensure accountability, and remove roadblocks to advance strategic initiatives . Includes items such as Product Roadmaps, Sales Pipeline, and Financial reporting. Prepare briefing materials, agendas, and follow-ups for internal and external meetings. Ensure the GM's time is effectively leveraged by managing inputs, supporting prioritization, and facilitating communication flows. Lead and execute high-impact, cross-functional projects from inception through completion. Monitor progress, resolve issues, and communicate outcomes to stakeholders. Support internal communications, including town halls, team updates, and leadership messages. Champion an inclusive and collaborative culture within the business unit. Ownership & Objectives: Strategic Planning & Execution: Partner with the GM to define and track strategic priorities, ensuring timely execution and alignment across teams. Lead the development of monthly, quarter ly and annual business plans , objectiv es and key results , and executive updates. Business Performance & Analytics: Own the operational cadence of the business unit, including monthly business reviews, forecasting, and KPI tracking. Analyze key business metrics and synthesize insights to inform leadership decisions. Cross-functional Coordination: Serve as a key liaison between the GM and functional leaders across sales, marketing, technology , and finance. Drive alignment, ensure accountability, and remove roadblocks to advance strategic initiatives . Includes items such as Product Roadmaps, Sales Pipeline, and Financial reporting. Leadership Enablement: Prepare briefing materials, agendas, and follow-ups for internal and external meetings. Ensure the GM's time is effectively leveraged by managing inputs, supporting prioritization, and facilitating communication flows. Project Management: Lead and execute high-impact, cross-functional projects from inception through completion. Monitor progress, resolve issues, and communicate outcomes to stakeholders. Communications & Culture: Support internal communications, including town halls, team updates, and leadership messages. Champion an inclusive and collaborative culture within the business unit. About the Team At Clarivate, we empower our Life Sciences & Healthcare customers to deliver treatments that improve patient lives and create a healthier tomorrow. Our market-leading intelligence solutions and transformative data technology equip our customers with the insight and foresight needed across all their initiatives from early-stage drug discovery right through commercialization and beyond. Hours of Work This is a full-time position primarily working core business hours in your time zone, with flexibility to adjust to various global time zones as needed. The role also offers a hybrid working arrangement, requiring you to be in the office 2-3 days a week. Compensation - US Only The expected base salary for this position is $125,000- $145,000 USD per year.This role is eligible for bonus earnings of additional 12%. Individual pay is based upon experience, education, skill and ability,expertise , and relevant factors. In addition to a competitive remuneration package, you will be eligible to participate in a benefits package that includes medical, dental, prescription drug, life insurance, 401k with match, long term disability coverage, vacation, sick time, volun teer time, discount programs, and more. At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations. #J-18808-Ljbffr

We are seeking a strategic and highly organized Senior Business O perations Manager to support the General Manager (GM) of LS&H's Commercial Business Unit in driving operational excellence and business performance. This individual will play a critical role in enabling effective decision-making, aligning cross-functional initiatives, and ensuring the smooth operation of the business unit. The ideal candidate is a proactive problem-solver with strong business acumen, exceptional communication and organizational skills, and the ability to work across diverse teams and priorities . T his role would be a key member of the GM's Leadership Team. About You - experience, education, skills, and accomplishments Bachelor's degree in business administration, management, or related field of study or relevant, equivalent work experience. Minimum 10 years of business operations or relevant experience Life Sciences & Healthcare and/or SAAS industry What will you be doing in this role? Partner with the GM to define and track strategic priorities, ensuring timely execution and alignment across teams. Lead the development of quarterly and annual business plans, objectives and key results , and executive updates. Own Chief of Staff responsibilities and the operational cadence of the business unit, including monthly business reviews, forecasting, and KPI tracking. Analyze key business metrics and synthesize insights to inform leadership decisions. Serve as a key liaison between the GM and functional leaders across sales, marketing, technology , and finance. Drive alignment, ensure accountability, and remove roadblocks to advance strategic initiatives . Includes items such as Product Roadmaps, Sales Pipeline, and Financial reporting. Prepare briefing materials, agendas, and follow-ups for internal and external meetings. Ensure the GM's time is effectively leveraged by managing inputs, supporting prioritization, and facilitating communication flows. Lead and execute high-impact, cross-functional projects from inception through completion. Monitor progress, resolve issues, and communicate outcomes to stakeholders. Support internal communications, including town halls, team updates, and leadership messages. Champion an inclusive and collaborative culture within the business unit. Ownership & Objectives: Strategic Planning & Execution: Partner with the GM to define and track strategic priorities, ensuring timely execution and alignment across teams. Lead the development of monthly, quarter ly and annual business plans , objectiv es and key results , and executive updates. Business Performance & Analytics: Own the operational cadence of the business unit, including monthly business reviews, forecasting, and KPI tracking. Analyze key business metrics and synthesize insights to inform leadership decisions. Cross-functional Coordination: Serve as a key liaison between the GM and functional leaders across sales, marketing, technology , and finance. Drive alignment, ensure accountability, and remove roadblocks to advance strategic initiatives . Includes items such as Product Roadmaps, Sales Pipeline, and Financial reporting. Leadership Enablement: Prepare briefing materials, agendas, and follow-ups for internal and external meetings. Ensure the GM's time is effectively leveraged by managing inputs, supporting prioritization, and facilitating communication flows. Project Management: Lead and execute high-impact, cross-functional projects from inception through completion. Monitor progress, resolve issues, and communicate outcomes to stakeholders. Communications & Culture: Support internal communications, including town halls, team updates, and leadership messages. Champion an inclusive and collaborative culture within the business unit. About the Team At Clarivate, we empower our Life Sciences & Healthcare customers to deliver treatments that improve patient lives and create a healthier tomorrow. Our market-leading intelligence solutions and transformative data technology equip our customers with the insight and foresight needed across all their initiatives from early-stage drug discovery right through commercialization and beyond. This is a full-time position primarily working core business hours in your time zone, with flexibility to adjust to various global time zones as needed. The role can be performed remotely or near any of our US based office locations. Compensation The expected base salary for this position is between $142,000 - 173,000 USD per year plus annual bonus of 15% . Individual pay is based upon experience, education, skill and ability, expertise , and relevant factors. In addition to a competitive remuneration package, you will be eligible to participate in a benefits package that includes medical, dental, prescription drug, life insurance, 401k with match, long term disability coverage, vacation, sick time, volun teer time, discount programs, and more. At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations. #J-18808-Ljbffr