Senior Customer Success Manager - Public Sector

07175 Newark, New Jersey Relativity

Posted 1 day ago

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Job Description

Posting Type

Remote/Hybrid

Job Overview

The Customer Success Management Team supports our customers in meeting their goals using the Relativity suite of products. The team plays a crucial role in ensuring the success of our accounts by driving product adoption, providing strategic guidance, and fostering strong relationships with our customers.

The Senior Customer Success Manager develops trusted-advisor relationships to drive success with our largest, most complex accounts. This specific role will work with our Public Sector accounts. You will consult with each account to identify ROI opportunities and utilization blockers, building annual success plans to capture and satisfy these objectives. You will coordinate with teams across the business to achieve these goals and create cross-organizational clarity on progress, outcomes, and challenges while advocating for shared value. Goals might include introducing and implementing new features, expanding to new geographies or use cases, ensuring resolution of technical issues, increasing efficiency with new workflows, orchestrating meaningful multi-threaded engagement between the customer and Relativity.

The Senior Customer Success Manager will also develop best practices and new playbooks based on customer trends, while serving as a mentor, in action and by example, to your colleagues. You will analyze data and work with your manager to identify opportunities for new processes that will accelerate success for the team.

Job Description and Requirements

Your Role in Action

  • Create Shared Value

  • Understand the return on investment (ROI) your accounts expect to receive from their RelativityOne subscription and, in collaboration with the assigned Account Executive, build Success Plans to ensure this ROI is achieved.

  • Identify and record"Verified Outcomes" (wins) when ROI is confirmed by the account.

  • Plan and deliver Business Reviews to align with account and Relativity leadership on achieved and targeted ROI.

  • Represent the customer's voice back to Relativity, proactively utilizing "feedback loop" processes to foster a company-wide culture of customer success

  • Regularly analyze customer usage and account health to reduce any renewal risk or product churn while identifying potential up-selling opportunities

  • Innovate New Success Motions

  • Pilot new repeatable playbooks and best practices before they are rolled out to the broader CSM organization

  • Propose and create new repeatable playbooks to address newly identified ROI opportunities and utilization blockers

  • Orchestrate Across Departments

  • Project manage complexplans, such as onboarding new products or enabling account success with non-standard use cases.

  • Engage accounts with Relativity subject matter experts and executives to address concerns and build deep, multi-threaded engagements

Your Skills

  • 3 years of customer-facing support in the software industry

  • 3 years of litigation support experience (Relativity Administrator experience preferred)

  • Expertise managing key accounts in a customer-facing role

  • Experience in the software technology sector

  • Proven success independently managing complex projects

  • Excellent business writing and presentation skills

  • Enjoy working as part of a team in a collaborative environment

  • Enthusiasm to continuously innovate in service of our customersand be a change agent within the business.

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

$82,000 and $124,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

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Lead Experience Designer, Vice President - Public Sector

07097 Jersey City, New Jersey JPMorgan Chase Bank, N.A.

Posted 5 days ago

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Job Description

Permanent
Are you ready to transform the user experience landscape in the US public sector? As a Lead Experience Designer, Vice President in our Commercial & Investment Bank Payments Team, you will be at the forefront of creating strategic design initiatives that seamlessly blend business objectives with user insights. Your role will be pivotal in crafting innovative solutions that are not only valuable but also accessible and user-friendly, enhancing the overall client experience.

In this role, you will leverage your deep expertise in design and research practices to lead strategically important initiatives. You will collaborate with cross-functional teams to map end-to-end experiences, create visionary concepts, and develop high-fidelity design specifications. Your focus on Experience Strategy and Product Design will ensure our solutions meet the complex needs of the people serving in the US public sector, applying your expertise in public sector design challenges.

Job Responsibilities

  • Develop and execute design and research strategies for complex business processes, ensuring alignment with business objectives and user needs.
  • Lead end-to-end design initiatives within the public sector, addressing unique regulatory and accessibility requirements, designing experience flows, product features, and prototyping interactions for key touchpoints.
  • Collaborate with cross-functional product teams to integrate user experience design into product development processes, ensuring seamless and customer-centric solutions.
  • Analyze market trends, gather feedback from user and stakeholder research, and leverage data insights to inform design decisions and optimize user experiences across various platforms and channels.
  • Articulate and present design strategies and decisions to leadership, clearly communicating the value and impact of design solutions.

Required Qualifications, Capabilities, and Skills

  • This role supports US Federal government contracts that require, U.S. citizenship or lawful permanent status
  • Demonstrated excellence in communication and presenting work to executives and stakeholders.
  • Minimum of 7 years of relevant work experience, with a focus on complex business processes in banking or similar industries, including experience in public sector design challenges.
  • Proven ability to lead and structure design work, ensuring high-quality execution.
  • Demonstrated success in facilitating alignment and leadership within design teams and cross-functionally with product managers and engineers.
  • Advanced skills in Interaction Design, Visual/UI Design, and Information Architecture; intermediate skills in User Research.
  • Experience in assessing the impact of business value and product strategy to drive successful organizational outcomes.
  • Demonstrated ability to understand and leverage technical constraints and opportunities in design solutions, particularly within public sector and regulated environments.
  • Expertise in Figma; Proficiency in Design systems.
  • Bachelor's Degree in a relevant design discipline (e.g., Interaction Design, Human-Computer Interface, User Experience Design) or equivalent work experience.

Preferred Qualifications, Capabilities, and Skills

  • A Government security clearance may be required for this position, which includes fingerprints, credit check, employment history, tax history, references and proof of U.S. residence up to 3 years.
  • Advocate for Accessibility Guidelines and Inclusive Design practices, including ADA and Section 508 compliance experience.
  • Experience leading design work on successful digital products, with a focus on user-centered design approaches.
  • Understanding of technical contexts, including HTML, CSS, JavaScript, and REACT frameworks.
  • Experience in designing for financial services, insurance, payments, and governmental solutions, with a focus on public sector design challenges, is a plus.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary
Brooklyn,NY $133,000.00 - $05,000.00 / year; Jersey City,NJ 133,000.00 - 205,000.00 / year

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Head of Solutions Architecture, ISV Partners, Worldwide Public Sector

07390 Jersey City, New Jersey Amazon

Posted 1 day ago

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Job Description

Description

This position requires that the candidate selected be a U.S. citizen.

AWS is seeking a Senior Manager to lead our Partner SA (PSA) team for Independent Software Vendors (ISV). This head of solutions architecture will be responsible for managing a team of architects across worldwide public sector. As the technical leader for the segment, they will work closely with global leaders for specialists, field sales, and AWS service teams to drive the technical go to market for public sector ISVs.

The Leader will develop the industry's best cloud-based team of architects by coaching them on best practices, solution sales, public speaking, and creating complex architectures. This leader will make a big impact for the team through passion for coaching, growing, and partnering with technically skilled, Partner Solutions Architects.

Key job responsibilities

This senior technical leader is responsible for leading an existing team with public sector domain expertise, to assign the PSAs to customer projects, and to develop the segment technical strategy in close collaboration with their Sales leader. This senior leader will collaborate with the segment Sales leader to drive revenue growth across a broad set of public sector customers and industries.

The architects in this team will be responsible for the technical strategy and delivering joint reference architectures, design wins, and solutions built on AWS to support the ISV partners GTM in public sector.

About the team

The public sector partner solutions architecture team is a global team of cloud architects who are help companies build better solutions for governments and regulated industries using AWS. The team appreciates the unique responsibility of architecting solutions for the most sensitive and mission critical customers. They find ways to bring the best and most innovative companies and technology to the most important use cases securely and responsibly.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Basic Qualifications

  • 5+ years of management of technical, enterprise customer facing resources or equivalent experience

  • 5+ years of infrastructure architecture, database architecture and networking experience

  • Bachelor's degree

  • Experience architecting/operating solutions built on any cloud service provider like Azure, AWS, GCP, OCI, etc.

  • Experience in people management and CXO level engagement

Preferred Qualifications

  • Experience architecting, migrating, transforming or modernizing customer requirements to the cloud

  • 5+ years of sales, technical pre-sales, product development, or customer facing resources experience

  • Knowledge of software development tools and methodologies

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $180,900/year in our lowest geographic market up to $312,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

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Chief Sales Officer (IT Services, Consulting) - Public Sector (Newark)

07102 Newark, New Jersey YourCode Recruitment

Posted today

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Job Description

full time

Chief Sales Officer (IT Services, Consulting) - Public Sector

Job Overview

We are seeking an experienced and dynamic Chief Sales Officer (CSO) to work closely with the CEO and EVP to lead our client’s sales efforts in the public sector for IT services and consulting. The ideal candidate will have a proven track record of success in driving sales growth, developing strategic partnerships, and leading high-performing teams within the public sector IT services industry.

  • Position: Full-time
  • Location: Remote (US-only)
  • Experience Required: 10-25 years
  • Industry: IT Services, Consulting
  • Focus: Public Sector
  • Package: $300k base + EBITDA Bonus + Commission

About our Client

Our client, PE-backed, is a leading provider of innovative IT services and consulting solutions, specializing in the public sector. They partner with government agencies, educational institutions, and non-profits to deliver technology solutions that drive efficiency, enhance security, and improve citizen services. Current headcount is circa 500.

Role Description

As the Chief Sales Officer, you will develop and execute the sales strategy for the public sector market. You will lead a team of sales professionals, foster key client relationships, and collaborate with other executives to align sales objectives with overall business goals. Your leadership will be crucial in driving revenue growth, expanding market share, and ensuring customer satisfaction.

Key Responsibilities

  • Develop and implement a comprehensive sales strategy focusing on IT services and consulting solutions for the public sector.
  • Set and achieve ambitious sales targets, driving year-over-year growth in revenue and market share.
  • Lead, mentor, and motivate a high-performing sales team, providing necessary tools, knowledge, and support.
  • Establish and maintain relationships with key decision-makers in government, education, and non-profit organizations.
  • Collaborate with marketing to develop effective sales collateral, proposals, and presentations tailored to the public sector.
  • Work with product development and delivery teams to ensure alignment between client needs and service offerings.
  • Analyze market trends, competitor activities, and customer feedback to identify opportunities and refine sales approaches.
  • Oversee the entire sales process, from lead generation to contract negotiation and closure.
  • Develop strategic partnerships with technology vendors, system integrators, and stakeholders in the public sector ecosystem.
  • Represent the company at industry events, conferences, and high-level client meetings.
  • Provide regular reports on sales performance, market dynamics, and growth opportunities to the executive team.
  • Ensure compliance with public sector procurement regulations and ethical guidelines.
  • Collaborate with finance to develop sales forecasts and manage the sales budget.
  • Stay informed about emerging technologies and industry trends to position the company as a thought leader.

Qualifications

  • Bachelor's degree in Business Administration, Computer Science, or related field; MBA preferred.
  • 10-25 years of progressive sales experience in IT services and consulting, with a focus on the public sector.
  • Proven track record of consistently meeting or exceeding sales targets.

This is an exceptional opportunity to take an influential position in a successful, growing IT services organization. For more details, contact Josh Dixon (YCG) or submit your application today.

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