Senior Account Executive, Public Sector

55306 Burnsville, Minnesota WM

Posted 11 days ago

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Job Description

WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.
Being number one means WM invests in our Sales teams' success by providing access to state-of-the-art systems and processes, industry-leading services and the best leadership in the business. Our exceptional sales professionals help deliver satisfaction to our clients throughout North America. If you are passionate about helping others and seeking challenging and interesting employment, apply today!
**I. Job Summary**
Uses sales skills and content knowledge to promote and assist with sales and service activities for public sector customers and prospects in a designated Area. Uses a consultative selling approach to retain and expand business with current WM customers. Assists in establishing and maintaining effective working relationships with WM's franchise operations in cities, counties, and special districts ensuring that existing, extended, and new contracts are favorable to the Company.
Serves as a company representative for local officials, community stakeholders, and associated businesses. Uses various media channels to coordinate and disseminate publicity and good-will information concerning WM.
**II. Essential Duties and Responsibilities**
To perform this job successfully, an individual must be able to satisfactorily execute the following duties and responsibilities:
+ Manage existing contracts including relationship maintenance, contract terms, service offerings, price increases and extensions
+ Maintain and enhance customer relationships and satisfaction through involvement in the community. This includes but is not limited to: attending public functions, City Council/Board meetings and other community events, conducting community educational and informational outreach and working with appropriate media outlets for communication purposes
+ Coordinate activities with other WM departments as necessary to deliver on contract and service expectations
+ Develop strategies to strengthen/deepen service offerings and wallet share of existing contracts
+ Utilize contract management and audit tools to maximize contract value and compliance
+ Utilize revenue acceleration tools for existing contract renewals and target pursuits, shaping RFPs and existing contracts to provide value propositions that match customer needs and WM offerings
+ Develop community partnerships with elected officials and key community stakeholders that result in positive press coverage and have a beneficial impact on the community and WM
+ Provide support and insight on political strategies, activity and needs within a community
+ Coordinate, oversee and manage all bid responses, including pricing analysis, reporting and other exhibits as required
+ Develop marketing strategies that identify retention and growth opportunities that include supporting strategies, resources and timelines necessary to accomplish goals
+ Continue to build skills by participating in on-going training offered by the Company
**III. Supervisory Responsibilities**
This job has no supervisory duties, but may occasionally act as a team lead
**IV. Qualifications**
The requirements listed below are representative of the qualifications necessary to perform the job:
A. Education and Experience
+ Education: Associate's Degree (accredited) or in lieu of degree, High School Diploma or GED (accredited) and 2 years work experience.
+ Experience: 5 years of relevant work experience (in addition to education requirement), in government relations, outside sales, public service, or related field.
B. Certificates, Licenses, Registrations or Other Requirements
+ None required.
C. Other Knowledge, Skills or Abilities Required
+ Negotiation skills and experience with profitability analysis required
+ Bid preparation and contract management strongly preferred
+ Demonstrated organizational capabilities
+ Excellent verbal and written communication skills including the ability to effectively deliver presentations to small and large groups
**V. Work Environment**
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Normal setting for this job is an office setting
The expected base pay range for this hybrid position is $85,400 - $104,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for incentive pay.
**Benefits**
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click "Apply."
Equal Opportunity Employer: Minority/Female/Disability/Veteran
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Senior Account Executive, Public Sector

55378 Bloomington, Minnesota WM

Posted 11 days ago

Job Viewed

Tap Again To Close

Job Description

WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.
Being number one means WM invests in our Sales teams' success by providing access to state-of-the-art systems and processes, industry-leading services and the best leadership in the business. Our exceptional sales professionals help deliver satisfaction to our clients throughout North America. If you are passionate about helping others and seeking challenging and interesting employment, apply today!
**I. Job Summary**
Uses sales skills and content knowledge to promote and assist with sales and service activities for public sector customers and prospects in a designated Area. Uses a consultative selling approach to retain and expand business with current WM customers. Assists in establishing and maintaining effective working relationships with WM's franchise operations in cities, counties, and special districts ensuring that existing, extended, and new contracts are favorable to the Company.
Serves as a company representative for local officials, community stakeholders, and associated businesses. Uses various media channels to coordinate and disseminate publicity and good-will information concerning WM.
**II. Essential Duties and Responsibilities**
To perform this job successfully, an individual must be able to satisfactorily execute the following duties and responsibilities:
+ Manage existing contracts including relationship maintenance, contract terms, service offerings, price increases and extensions
+ Maintain and enhance customer relationships and satisfaction through involvement in the community. This includes but is not limited to: attending public functions, City Council/Board meetings and other community events, conducting community educational and informational outreach and working with appropriate media outlets for communication purposes
+ Coordinate activities with other WM departments as necessary to deliver on contract and service expectations
+ Develop strategies to strengthen/deepen service offerings and wallet share of existing contracts
+ Utilize contract management and audit tools to maximize contract value and compliance
+ Utilize revenue acceleration tools for existing contract renewals and target pursuits, shaping RFPs and existing contracts to provide value propositions that match customer needs and WM offerings
+ Develop community partnerships with elected officials and key community stakeholders that result in positive press coverage and have a beneficial impact on the community and WM
+ Provide support and insight on political strategies, activity and needs within a community
+ Coordinate, oversee and manage all bid responses, including pricing analysis, reporting and other exhibits as required
+ Develop marketing strategies that identify retention and growth opportunities that include supporting strategies, resources and timelines necessary to accomplish goals
+ Continue to build skills by participating in on-going training offered by the Company
**III. Supervisory Responsibilities**
This job has no supervisory duties, but may occasionally act as a team lead
**IV. Qualifications**
The requirements listed below are representative of the qualifications necessary to perform the job:
A. Education and Experience
+ Education: Associate's Degree (accredited) or in lieu of degree, High School Diploma or GED (accredited) and 2 years work experience.
+ Experience: 5 years of relevant work experience (in addition to education requirement), in government relations, outside sales, public service, or related field.
B. Certificates, Licenses, Registrations or Other Requirements
+ None required.
C. Other Knowledge, Skills or Abilities Required
+ Negotiation skills and experience with profitability analysis required
+ Bid preparation and contract management strongly preferred
+ Demonstrated organizational capabilities
+ Excellent verbal and written communication skills including the ability to effectively deliver presentations to small and large groups
**V. Work Environment**
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Normal setting for this job is an office setting
The expected base pay range for this hybrid position is $85,400 - $104,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for incentive pay.
**Benefits**
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click "Apply."
Equal Opportunity Employer: Minority/Female/Disability/Veteran
View Now

Senior Customer Success Manager - Public Sector

55400 Minneapolis, Minnesota Relativity

Posted 1 day ago

Job Viewed

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Job Description

Posting Type

Remote/Hybrid

Job Overview

The Customer Success Management Team supports our customers in meeting their goals using the Relativity suite of products. The team plays a crucial role in ensuring the success of our accounts by driving product adoption, providing strategic guidance, and fostering strong relationships with our customers.

The Senior Customer Success Manager develops trusted-advisor relationships to drive success with our largest, most complex accounts. This specific role will work with our Public Sector accounts. You will consult with each account to identify ROI opportunities and utilization blockers, building annual success plans to capture and satisfy these objectives. You will coordinate with teams across the business to achieve these goals and create cross-organizational clarity on progress, outcomes, and challenges while advocating for shared value. Goals might include introducing and implementing new features, expanding to new geographies or use cases, ensuring resolution of technical issues, increasing efficiency with new workflows, orchestrating meaningful multi-threaded engagement between the customer and Relativity.

The Senior Customer Success Manager will also develop best practices and new playbooks based on customer trends, while serving as a mentor, in action and by example, to your colleagues. You will analyze data and work with your manager to identify opportunities for new processes that will accelerate success for the team.

Job Description and Requirements

Your Role in Action

  • Create Shared Value

  • Understand the return on investment (ROI) your accounts expect to receive from their RelativityOne subscription and, in collaboration with the assigned Account Executive, build Success Plans to ensure this ROI is achieved.

  • Identify and record"Verified Outcomes" (wins) when ROI is confirmed by the account.

  • Plan and deliver Business Reviews to align with account and Relativity leadership on achieved and targeted ROI.

  • Represent the customer's voice back to Relativity, proactively utilizing "feedback loop" processes to foster a company-wide culture of customer success

  • Regularly analyze customer usage and account health to reduce any renewal risk or product churn while identifying potential up-selling opportunities

  • Innovate New Success Motions

  • Pilot new repeatable playbooks and best practices before they are rolled out to the broader CSM organization

  • Propose and create new repeatable playbooks to address newly identified ROI opportunities and utilization blockers

  • Orchestrate Across Departments

  • Project manage complexplans, such as onboarding new products or enabling account success with non-standard use cases.

  • Engage accounts with Relativity subject matter experts and executives to address concerns and build deep, multi-threaded engagements

Your Skills

  • 3 years of customer-facing support in the software industry

  • 3 years of litigation support experience (Relativity Administrator experience preferred)

  • Expertise managing key accounts in a customer-facing role

  • Experience in the software technology sector

  • Proven success independently managing complex projects

  • Excellent business writing and presentation skills

  • Enjoy working as part of a team in a collaborative environment

  • Enthusiasm to continuously innovate in service of our customersand be a change agent within the business.

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

$82,000 and $124,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

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