13,481 Logistics & Warehousing jobs in the United States

We are seeking a motivated and enthusiastic Customer Service/Sales Representative to join our team. In this role, you will be the point of contact for our customers, providing exceptional service while also driving sales. Your ability to communicate effectively and handle customer inquiries will be crucial in ensuring a positive experience for our clients. If you have a passion for helping others and possess strong sales skills, we want to hear from you.

Responsibilities

Greet and assist families, clients, and visitors in person and over the phone with warmth and professionalism.
Communicate clearly and compassionately in both English and Spanish, respecting cultural and emotional sensitivities.
Respond to inquiries regarding services, pricing, and scheduling in a respectful, informative manner.
Help coordinate service appointments and prepare related documentation with accuracy and care.
Maintain organized and up-to-date client records, ensuring precise data entry.
Collaborate with team members to ensure smooth and timely service delivery.
Support a variety of administrative tasks such as filing, emailing, scheduling, and client follow-ups.
Handle all interactions and information with strict confidentiality and discretion

Requirements

Bilingual in Spanish and English (required).
Sales or upselling experience is a strong plus.
Previous experience in a customer service, front desk, or administrative support role.
Demonstrated compassion and professionalism in sensitive or emotional situations.
Strong interpersonal, verbal, and written communication skills.
Proficient in Microsoft Office (Word, Outlook, Excel) and comfortable learning new systems.
Strong communication skills with excellent phone etiquette.
Familiarity with data entry processes and computer skills, including Microsoft Office applications.
Ability to analyze customer needs and provide tailored solutions effectively.
A positive attitude, resilience under pressure, and a commitment to delivering exceptional client services.

Job Type: Full-time/Part-time

Pay: $20.00 - $45.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
Health insurance
On-the-job training

The Company Specialises in ; 
- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.
- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.
- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.
- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.
- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.
- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.
- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.

# Required Qualifications & Skills
- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).
- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.
- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.
- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.

# What We Offer
- Competitive salary + quarterly performance bonus.
- Comprehensive health, dental, and vision insurance.
- Structured onboarding and ongoing training programs.
- Friendly, growth‑oriented work environment with clear career pathways.

The Company Specialises in ; 
- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.
- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.
- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.
- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.
- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.
- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.
- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.

# Required Qualifications & Skills
- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).
- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.
- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.
- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.

# What We Offer
- Competitive salary + quarterly performance bonus.
- Comprehensive health, dental, and vision insurance.
- Structured onboarding and ongoing training programs.
- Friendly, growth‑oriented work environment with clear career pathways.

The Company Specialises in ; 
- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.
- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.
- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.
- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.
- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.
- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.
- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.

# Required Qualifications & Skills
- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).
- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.
- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.
- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.

# What We Offer
- Competitive salary + quarterly performance bonus.
- Comprehensive health, dental, and vision insurance.
- Structured onboarding and ongoing training programs.
- Friendly, growth‑oriented work environment with clear career pathways.

The company provides comprehensive customer support services across multiple channels, including phone calls, emails, live chat, and social media, ensuring all interactions are handled promptly and professionally with accurate documentation. We support customers throughout their entire journey—from order placement and shipment tracking to delivery scheduling and returns management—resolving any issues with delays, damages, or returns efficiently. Our team investigates customer complaints thoroughly, identifies root causes, and delivers timely solutions while maintaining follow-up to confirm satisfaction and proper documentation. We also manage customer accounts by updating profiles, processing billing inquiries, and handling credit-note requests within the ERP system. Beyond day-to-day operations, we actively contribute to process improvements by suggesting service enhancements, updating FAQs and knowledge bases, and sharing operational feedback. Our team is committed to meeting performance targets including average handling time, first-call resolution rates, customer satisfaction scores, and SLA compliance. Finally, we foster strong team collaboration by coordinating with logistics, finance, and IT departments to resolve cross-functional issues, participating in daily huddles, and engaging in continuous training sessions.

Required Qualifications & Skills:

Candidates should have 1–2 years of customer service experience in logistics, e-commerce, or related industries, though fresh graduates with exceptional communication skills are also considered. Technical proficiency is essential, including experience with CRM software such as Salesforce or HubSpot, ticketing platforms, and Microsoft Office Suite, with basic logistics knowledge being advantageous. Fluent English communication—both spoken and written—is required, with additional proficiency in Nigerian languages being a valuable asset. Strong soft skills are critical, including active listening, empathy, problem-solving, and conflict resolution abilities, combined with the ability to remain calm under pressure and work effectively as a team member.

What We Offer:

We provide a competitive salary with quarterly performance bonuses, comprehensive health, dental, and vision insurance coverage, structured onboarding and continuous training programs, and a friendly, growth-oriented work environment with transparent career advancement opportunities.

The Company Specialises in ; 
- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.
- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.
- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.
- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.
- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.
- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.
- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.

# Required Qualifications & Skills
- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).
- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.
- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.
- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.

# What We Offer
- Competitive salary + quarterly performance bonus.
- Comprehensive health, dental, and vision insurance.
- Structured onboarding and ongoing training programs.
- Friendly, growth‑oriented work environment with clear career pathways.

The Company Specialises in ; 
- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.
- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.
- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.
- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.
- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.
- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.
- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.

# Required Qualifications & Skills
- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).
- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.
- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.
- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.

# What We Offer
- Competitive salary + quarterly performance bonus.
- Comprehensive health, dental, and vision insurance.
- Structured onboarding and ongoing training programs.
- Friendly, growth‑oriented work environment with clear career pathways.

We’re looking for a Finance Manager & Online Customer Service Assistant to help keep our financial operations running smoothly while supporting customers online. If you’re organized, great with people, and have a strong grasp of finance or accounting, this could be the perfect fit.

• Manage budgets, payroll, and day-to-day financial transactions.
• Prepare monthly and annual financial reports with accuracy.
• Respond to customer inquiries by email, chat, or other online platforms.
• Assist with billing, payments, and account-related questions.
• Keep detailed records of all customer and financial activities.
• Work with internal teams to solve problems and improve processes.
• Maintain confidentiality and ensure compliance with financial regulations.

• Bachelor’s degree in Finance, Accounting, Business , or a related field (preferred).
• 2+ years of experience in finance, bookkeeping, or customer support.
• Strong written and verbal communication skills.
• Knowledge of accounting software such as QuickBooks, Xero, or SAP .
• Experience with CRM or help-desk tools (Zendesk, HubSpot, Intercom).
• Excellent attention to detail, organization, and multitasking ability.
• Professional, dependable, and customer-focused attitude.

• Competitive salary and performance bonuses.
• Flexible hours with remote or hybrid work options.
• Paid time off and opportunities for career advancement.
• Supportive team culture and ongoing skill development.

If you’re ready to grow your career in finance and customer service , we’d love to hear from you. Please send your resume and a short cover letter explaining why this role interests you and how your experience fits

The Company Specialises in ; 
- Inbound & Outbound Communication – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.
- Order & Shipment Support – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.
- Problem Resolution – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.
- Account Management – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.
- Process Improvement – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.
- Performance Metrics – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.
- Team Collaboration – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.

# Required Qualifications & Skills
- Experience: 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).
- Technical: Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.
- Language: Fluent English (spoken & written); additional Nigerian language skills are advantageous.
- Soft Skills: Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.

# What We Offer
- Competitive salary + quarterly performance bonus.
- Comprehensive health, dental, and vision insurance.
- Structured onboarding and ongoing training programs.
- Friendly, growth‑oriented work environment with clear career pathways