Medical Assistant

01890 Winchester, Massachusetts Beth Israel Lahey Health

Posted today

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Job Description

Join The BILH Team

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

Position Summary

BILH Primary Care is where you can truly make a difference. As the Medical Assistant, you are responsible for assisting in the delivery of high quality, safe clinical care, by being a member of a high performing clinical team. The Medical Assistant on the BILH Primary Care team, will work to enhance patient satisfaction and provider efficiency through a collaborative approach to patient care. Working with Healthcare Providers on their daily needs and schedules will assure patient care is delivered in a timely manner. Taking patient vital signs as well as documenting medical history in our EMR system and providing patients and families medical information in order to achieve positive patient satisfaction are just some of the critical duties you will be performing. Your skills will be valued here. Come join us!

Minimum MA Qualifications

Education: High School Diploma or equivalent required, and:

  • Graduate of an Accredited Medical Assistant program OR
  • Has obtained a Medical Assistant Certification (AAMA, CCMA, RMA, NCMA) OR
  • At least five (5) years of experience as a Medical Assistant

Skills, Knowledge & Abilities:

  • Strong interpersonal and customer service skills.
  • Knowledge of medical terminology.
  • Must possess strong problem solving abilities and analytical skills to ensure patient's needs are met.
  • Must possess basic computer skills.
  • Utilizes critical thinking and good judgement in performance of tasks.
  • Must possess good organizational skills and the ability to multitask.
Job Description

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.

Equal Opportunity Employer/Veterans/Disabled
View Now

Medical Assistant

02129 Charlestown, Massachusetts Beth Israel Lahey Health

Posted today

Job Viewed

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Job Description

Join The BILH Team

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

Job Summary

Reports to: Practice Manager or Ambulatory Practice Coordinator with input from assigned physician(s), nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations.

Essential Responsibilities
  1. Serves as a communication resource. Asks appropriate questions and solves problems. Takes complete and accurate information from patients in person and by phone, prioritizing and communicating the information to providers appropriately. Responds quickly and courteously to phone calls and requests. Seeks assistance from supervisor and others appropriately.
  2. Greets patients and escorts to exam rooms. Ensures availability of x-rays, lab slips, medical records and other pertinent info. Obtains vitals, weight, blood pressure, pulse and temperature, performs EKGs, injections and/or phlebotomy, and assists providers. Performs departmental screening, lab tests and specimen collection. Implements quality control standards.
  3. Provides patients with relevant instructions for specific tests and procedures. Performs or assists with routine procedures under proper supervision as directed by physician, Nurse Practitioner. Schedules follow-up tests and appointments. Arranges patient transport as needed. Sorts/distributes lab results daily to appropriate physician or nurse practitioner. Maintains patient confidentiality.
  4. Assists with procuring medical records. Ensures patient records and relevant documents filed in the record have appropriate patient identification. Adds new medications to patient record in EMR system. Assemble records according to BIDHC/APG policy and as standards are defined by the Joint Commission of Accreditation of Health Care Organizations (JCAHO).
  5. Ensures that equipment and supplies necessary to carry out patient care activities are available and usable and the environment is clean and organized. Maintains an unobstructed area for patient access. Cleans rooms after patient usage and ensures appropriate disposal of contaminated materials. Tracks, orders and maintains supplies and equipment, restocks supplies.
Required Qualifications
  1. High School diploma or GED required.
  2. Certificate 1 Medical Assistant Certificate required.
  3. 0-1 years related work experience required.
  4. Graduation from an accredited Medical Assistant program.
  5. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
Preferred Qualifications
  1. Certified Medical Asst.
Competencies
  1. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
  2. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
  3. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
  4. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
  5. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
Age Based Competencies

Employees in this job must be competent to provide patient care to the following age groups: Neonatal: Birth to 6 months, Youth: 6 months to 16 years, Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.

Physical Nature of the Job

Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.

Beth Israel Lahey Health Vaccination Policy

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.

Equal Opportunity Employer/Veterans/Disabled
View Now

Medical Assistant

01887 Wilmington, Massachusetts Beth Israel Lahey Health

Posted today

Job Viewed

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Job Description

Joining The BILH Team

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

Under the general supervision of the Administrative Director, Director of Site Operations or assigned manager/Site Manager in collaboration with the Associate Chief of Ambulatory Nursing Practice, provides direct and indirect care to a specified group of patients in a variety of healthcare settings. Medical Assistants work in collaboration with the physician(s), or other health care provider(s), other ambulatory support staff within the department, and with other disciplines, to deliver patient care.

Essential Duties & Responsibilities

I. Clinical Considerations and Decision Making: Ways in which MA's come to understand the problems, issues or concerns of patients/families, to attend to relevant/critical information and to respond in concerned and involved ways. A. Accountable for providing safe patient care by demonstrating organizational skills that maintain and coordinate safe delivery of quality care for assigned patients/families. B. Participates in a culturally competent plan of care that identifies patient problems, expected outcomes, and addresses preventative measures. C. Delivers care that is specific to the age of the patient. D. Cares for patients as delegated by the provider, RN or LPN. E. Contributes information provided by the patient or family for the assessment of health status. F. Evaluates outcomes of interventions within their scope and follows directions on a modified plan of care. G. Provides patient care by: a. Providing necessary physical care to appropriate patient populations b. Utilizing and transporting equipment c. Administering treatments as ordered by the provider d. Assisting with examinations and procedures

II. Collaborative Relationship: Collaborates, cooperates, and communicates with other health care personnel to ensure quality and continuity of care. Establishes collaborative relationships with nurses, physicians, other colleagues, patients and families. Participates in and supports the educational plan for patient and family. Supports Lahey Hospital and Medical Center's commitment to community based activities both within the Lahey community and beyond.

III. Clinical Guidance: The MA, within the scope of his/her practice, is responsible for the nature and quality of care they provide for patients. A. Demonstrates appropriate behavior by adhering to unit policies and procedures and practice guidelines specific to the setting. B. Demonstrates the ability to provide and maintain patient safety in the environment of care. C. Demonstrates skills as a responsive team member. D. Demonstrates ability to fulfill role in Regulatory compliance and readiness.

IV. Clinical Study: The Medical Assistant in Ambulatory Care achieves clinical study through experiences with patients, through collaboration with colleagues and leadership and through formal and informal education. Learning is transformed into knowledge through self-reflection and analysis. A. Upholds standards of quality care. B. Demonstrates a commitment to life long learning.

Organizational

Maintains strict adherence to the Lahey Hospital and Medical Center Confidentiality policy. Incorporates Lahey Hospital and Medical Center Guiding Principles, Mission Statement, and Goals into daily activities. Complies with all Lahey Hospital and Medical Center Policies. Complies with behavioral expectations of the department and Lahey Hospital and Medical Center. Maintains courteous and effective interactions with colleagues and patients. Demonstrates an understanding of the job description, performance expectations, and competency assessment. Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards. Participates in departmental and/or interdepartmental quality improvement activities. Participates in and successfully completes Mandatory Education. Performs all other duties as needed or directed to meet the needs of the department.

Minimum Qualifications

Education: 1. High School Diploma or equivalent (GED) required. Graduate of an accredited medical assistant program. Licensure, Certification, Registration: None Skills, Knowledge & Abilities: Strong interpersonal and customer service skills required to communicate with patients, family members, physicians and other health care providers, as well as other colleagues. Knowledge of medical terminology. Must possess strong problem solving abilities and analytical skills to ensure patient's needs are met. Must possess basic computer skills to input and retrieve clinical information, as well as patient registration and appointment information. Utilizes critical thinking and good judgement in performance of tasks. Must possess good organizational skills and the ability to multitask and to prioritize daily assignments to ensure smooth work flow Experience: none.

Beth Israel Lahey Health Vaccination Requirement

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.

Equal Opportunity Employer/Veterans/Disabled
View Now

Medical Assistant

02153 Medford, Massachusetts Beth Israel Lahey Health

Posted today

Job Viewed

Tap Again To Close

Job Description

Medical Assistant

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

Job Description:

BILH Primary Care is where you can truly make a difference. As the Medical Assistant, you are responsible for assisting in the delivery of high quality, safe clinical care, by being a member of a high performing clinical team. The Medical Assistant on the BILH Primary Care team, will work to enhance patient satisfaction and provider efficiency through a collaborative approach to patient care. Working with Healthcare Providers on their daily needs and schedules will assure patient care is delivered in a timely manner. Taking patient vital signs as well as documenting medical history in our EMR system and providing patients and families medical information in order to achieve positive patient satisfaction are just some of the critical duties you will be performing. Your skills will be valued here. Come join us! Minimum Qualifications: Education: High School Diploma or equivalent required, and: 1) Graduate of an Accredited Medical Assistant program OR 2.) Has obtained a Medical Assistant Certification (AAMA, CCMA, RMA, NCMA) OR 3.) Minimum of 5 years' experience working as a Medical Assistant Licensure, Certification, Registration: Achieves and maintains Basic Life Support (BLS) certification through American Heart Association, within 90 days of hire. Skills, Knowledge & Abilities: Strong interpersonal and customer service skills. Knowledge of medical terminology. Must possess strong problem-solving abilities and analytical skills to ensure patient's needs are met. Must possess basic computer skills. Utilizes critical thinking and good judgement in performance of tasks. Must possess good organizational skills and the ability to multitask.

View Now

Medical Assistant

01938 Ipswich, Massachusetts Beth Israel Lahey Health

Posted today

Job Viewed

Tap Again To Close

Job Description

Join The BILH Team

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

Under the general supervision of the Administrative Director, Director of Site Operations or assigned manager/Site Manager in collaboration with the Associate Chief of Ambulatory Nursing Practice, provides direct and indirect care to a specified group of patients in a variety of healthcare settings. Medical Assistants work in collaboration with the physician(s), or other health care provider(s), other ambulatory support staff within the department, and with other disciplines, to deliver patient care.

Essential Duties & Responsibilities

I. Clinical Considerations and Decision Making: Ways in which MA's come to understand the problems, issues or concerns of patients/families, to attend to relevant/critical information and to respond in concerned and involved ways.

  • Accountable for providing safe patient care by demonstrating organizational skills that maintain and coordinate safe delivery of quality care for assigned patients/families.
  • Participates in a culturally competent plan of care that identifies patient problems, expected outcomes, and addresses preventative measures.
  • Delivers care that is specific to the age of the patient.
  • Cares for patients as delegated by the provider, RN or LPN.
  • Contributes information provided by the patient or family for the assessment of health status.
  • Evaluates outcomes of interventions within their scope and follows directions on a modified plan of care.
  • Provides patient care by:
    • Providing necessary physical care to appropriate patient populations
    • Utilizing and transporting equipment
    • Administering treatments as ordered by the provider
    • Assisting with examinations and procedures
Collaborative Relationship

Collaborates, cooperates, and communicates with other health care personnel to ensure quality and continuity of care. Establishes collaborative relationships with nurses, physicians, other colleagues, patients and families. Participates in and supports the educational plan for patient and family. Supports Lahey Hospital and Medical Center's commitment to community based activities both within the Lahey community and beyond.

Clinical Guidance

The MA, within the scope of his/her practice, is responsible for the nature and quality of care they provide for patients.

  • Demonstrates appropriate behavior by adhering to unit policies and procedures and practice guidelines specific to the setting.
  • Demonstrates the ability to provide and maintain patient safety in the environment of care.
  • Demonstrates skills as a responsive team member.
  • Demonstrates ability to fulfill role in Regulatory compliance and readiness.
Clinical Study

The Medical Assistant in Ambulatory Care achieves clinical study through experiences with patients, through collaboration with colleagues and leadership and through formal and informal education. Learning is transformed into knowledge through self-reflection and analysis.

  • Upholds standards of quality care.
  • Demonstrates a commitment to life long learning.
Organizational

Maintains strict adherence to the Lahey Hospital and Medical Center Confidentiality policy. Incorporates Lahey Hospital and Medical Center Guiding Principles, Mission Statement, and Goals into daily activities. Complies with all Lahey Hospital and Medical Center Policies. Complies with behavioral expectations of the department and Lahey Hospital and Medical Center. Maintains courteous and effective interactions with colleagues and patients. Demonstrates an understanding of the job description, performance expectations, and competency assessment. Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards. Participates in departmental and/or interdepartmental quality improvement activities. Participates in and successfully completes Mandatory Education. Performs all other duties as needed or directed to meet the needs of the department.

Minimum Qualifications

Education: High School Diploma or equivalent (GED) required. Graduate of an accredited medical assistant program. Licensure, Certification, Registration: None Skills, Knowledge & Abilities: Strong interpersonal and customer service skills required to communicate with patients, family members, physicians and other health care providers, as well as other colleagues. Knowledge of medical terminology. Must possess strong problem solving abilities and analytical skills to ensure patient's needs are met. Must possess basic computer skills to input and retrieve clinical information, as well as patient registration and appointment information. Utilizes critical thinking and good judgement in performance of tasks. Must possess good organizational skills and the ability to multitask and to prioritize daily assignments to ensure smooth work flow Experience: None.

Beth Israel Lahey Health Vaccination Policy

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.

Equal Opportunity Employer/Veterans/Disabled
View Now

Medical Assistant

01742 Concord, Massachusetts APDerm

Posted today

Job Viewed

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Job Description

APDerm Dermatology Network Position

APDerm is a physician-led, patient-centered dermatology network. Founded in 1992, we have 38 practices across Massachusetts, New Hampshire and Rhode Island and pride ourselves on being the "partner of choice" for patients and employees alike.

Responsibilities

Duties/Responsibilities:

  1. Ensures that all necessary information and materials are present for clinician prior to the patient visit.
  2. Escorts patients to the appropriate room, accurately obtains and records history and chief complaint to practice standards.
  3. Prepares patient for the appointment based upon the diagnosis, procedure and or practice protocols. Includes proper dress (gowns), proper set ups for the procedure to be performed, etc.
  4. Responsible for Scribing/Documenting office visit on computer for clinician.
  5. Ability to assist clinician with preparation of cosmetic procedures.
  6. Instructs and teaches patients after care for surgical and cosmetic procedures. Ensure patients show understanding.

Benefits:

  • Comprehensive Medical, Dental, Vision, Pet, Identity Insurance Options
  • Generous PTO and Paid Holidays
  • 401k Match Program
  • Company Paid Life Insurance
  • Tuition Reimbursement
  • Free CDT Course
  • 40% off Cosmetic Services and Products
  • Teammate Incentive Quarterly Bonuses
  • Quarterly Jane Iredale Tester Products at Cost
  • Modeling Opportunities Available for Trainings
  • Discounts with Echelon to Purchase Exercise Equipment
  • Discounted Home, Auto and Renters' Insurance
Qualifications
  • Education: High School Diploma or equivalent (GED) required
  • Strong interpersonal and customer service skills
  • Possesses and displays knowledge of medical terminology.
  • Must possess excellent computer skills
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Medical Assistant

02150 Chelsea, Massachusetts Beth Israel Lahey Health

Posted 3 days ago

Job Viewed

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Job Description

Medical Assistant Ii

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

Reports to: Practice Manager or Ambulatory Practice Coordinator with input from assigned physician(s), nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations.

Essential Responsibilities:

  • The Medical Asst. II serves as a role model, providing support, training and sharing knowledge with other Medical Assistants, MA student externs and Practice Assistants in the practice. Makes recommendations on how resources can be used differently and more effectively.
  • Identifies and resolves OSHA compliance issues, audits and maintains point of care testing and tracks test results. Participates in practice improvement initiatives. The MAII may participate in small projects under the direction of the Manager or Designee.
  • Greets patients and serves as a communication resource. Asks appropriate questions and solves problems. Takes complete and accurate information from patients in person and by phone, prioritizing and communicating the information to providers appropriately. Responds quickly and courteously to phone calls and requests. Seeks assistance from supervisor and others appropriately.
  • Greets patients and escorts to exam rooms. Ensures availability of x-rays, lab slips, medical records and other pertinent info. Obtains vitals, weight, blood pressure, pulse and temperature, performs EKGs, injections and/or phlebotomy, and assists providers. Performs departmental screening, lab tests and specimen collection. Implements quality control standards.
  • Assists with procuring medical records. Ensures patient records and relevant documents filed in the record have appropriate patient identification. Adds new medications to patient record in EMR system. Assemble records according to BIDHC/APG policy and handle requests for patient information according to established guidelines.

Required Qualifications:

  • High School diploma or GED required.
  • Certificate 1 Medical Assistant Certificate required.
  • 1-3 years related work experience required.
  • Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Preferred Qualifications:

  • 1-3 years of experience as a Medical Assistant in a primary care setting.

Competencies:

  • Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
  • Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
  • Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
  • Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
  • Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Age Based Competencies: Employees in this job must be competent to provide patient care to the following age groups: Neonatal: Birth to 6 months, Youth: 6 months to 16 years, Young Adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.

Physical Nature of the Job: Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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Medical Assistant

01886 Westford, Massachusetts APDerm

Posted 3 days ago

Job Viewed

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Job Description

Overview

APDerm is a physician-led, patient-centered dermatology network. Founded in 1992, we have 38 practices across Massachusetts, New Hampshire and Rhode Island and pride ourselves on being the "partner of choice" for patients and employees alike.

Responsibilities

Duties/Responsibilities:

  • Ensures that all necessary information and materials are present for clinician prior to the patient visit.
  • Escorts patients to the appropriate room, accurately obtains and records history and chief complaint to practice standards.
  • Prepares patient for the appointment based upon the diagnosis, procedure and or practice protocols. Includes proper dress (gowns), proper set ups for the procedure to be performed, etc.
  • Responsible for Scribing/Documenting office visit on computer for clinician.
  • Ability to assist clinician with preparation of cosmetic procedures.
  • Instructs and teaches patients after care for surgical and cosmetic procedures. Ensure patients show understanding.

Benefits:

  • Comprehensive Medical, Dental, Vision, Pet, Identity Insurance Options
  • Generous PTO and Paid Holidays
  • 401k Match Program
  • Company Paid Life Insurance
  • Tuition Reimbursement
  • Free CDT Course
  • 40% off Cosmetic Services and Products
  • Teammate Incentive Quarterly Bonuses
  • Quarterly Jane Iredale Tester Products at Cost
  • Modeling Opportunities Available for Trainings
  • Discounts with Echelon to Purchase Exercise Equipment
  • Discounted Home, Auto and Renters' Insurance
Qualifications
  • Education: High School Diploma or equivalent (GED) required
  • Strong interpersonal and customer service skills
  • Possesses and displays knowledge of medical terminology.
  • Must possess excellent computer skills
View Now

Medical Assistant

02145 Winter Hill, Massachusetts APDerm

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

Overview

APDerm is a physician-led, patient-centered dermatology network. Founded in 1992, we have 38 practices across Massachusetts, New Hampshire, and Rhode Island and pride ourselves on being the "partner of choice" for patients and employees alike.

Responsibilities

Duties/Responsibilities:

  • Ensures that all necessary information and materials are present for clinician prior to the patient visit.
  • Escorts patients to the appropriate room, accurately obtains and records history and chief complaint to practice standards.
  • Prepares patient for the appointment based upon the diagnosis, procedure, and or practice protocols. Includes proper dress (gowns), proper set ups for the procedure to be performed, etc.
  • Responsible for Scribing/Documenting office visit on computer for clinician.
  • Ability to assist clinician with preparation of cosmetic procedures.
  • Instructs and teaches patients after care for surgical and cosmetic procedures. Ensure patients show understanding.

Benefits:

  • Comprehensive Medical, Dental, Vision, Pet, Identity Insurance Options
  • Generous PTO and Paid Holidays
  • 401k Match Program
  • Company Paid Life Insurance
  • Tuition Reimbursement
  • Free CDT Course
  • 40% off Cosmetic Services and Products
  • Teammate Incentive Quarterly Bonuses
  • Quarterly Jane Iredale Tester Products at Cost
  • Modeling Opportunities Available for Trainings
  • Discounts with Echelon to Purchase Exercise Equipment
  • Discounted Home, Auto and Renters' Insurance
Qualifications
  • Education: High School Diploma or equivalent (GED) required
  • Strong interpersonal and customer service skills
  • Possesses and displays knowledge of medical terminology.
  • Must possess excellent computer skills
View Now

Medical Assistant

02298 Boston, Massachusetts Tufts Medicine

Posted 3 days ago

Job Viewed

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Job Description

Clinical Technologist

This role focuses on providing medical and clinical support services to patients. In addition, this role focuses performing the following duties: Prepares patient rooms, escorts patients to rooms, takes vitals and documents patient information; assists physicians with procedures and educates patients on specimen collection. Performs clerical or administrative duties in support of clinical operations. A clinical technologist role that has specialized knowledge or skills gained through a combination of vocational education, training, and experience. This role will be most commonly applied to patient care and/or scientific/laboratory jobs. An entry-level role typically requiring little to no prior knowledge or experience and requiring vocational or technical education. Work is routine or follows standard procedures, is closely supervised, and communicates information that requires little explanation or interpretation.

Under general supervision of licensed personnel, this position is responsible for continuous, efficient and smooth patient flow in the outpatient/ambulatory setting. The position is a patient liaison through both clinical and administrative responsibilities. Plays an important role in the revenue cycle process, clinical operations, and patient experience. Responds to hourly variations in patient volume, clinician and room availability to continually maximize efficient use of space and resources in the clinic; identifies and provides necessary clinical and administrative preparation pertaining to patient care according to protocols; assists with patient care as warranted and within their scope of practice.

Minimum Qualifications:

  • High School Diploma or equivalent.
  • Completion of Clinical Program OR Six (6) months of clinical experience in a healthcare setting.
  • Basic Life Support Certification OR Obtain within three (3) months.

Preferred Qualifications:

  • Two (2) years of medical office experience.
  • Bi-Lingual.
  • Experience with electronic medical record systems.

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

  • Controls and monitors patient flow to maximize efficient use of providers and exam rooms. Communicates delays to patients and providers. Responds to variations in patient volume, provider ability, and resources (e.g. early arrivals, no shows, providers who are absent, etc.) by making continual adjustments in room utilization and assignment.
  • Prepares medical record for patient visit, confirming accuracy with patient identifiers, entering chief complaint and social history. This may require interviewing the patient to obtain data.
  • Exercises a high degree of customer service in all interactions with patients, internal and external customers.
  • Provides a safe, comfortable, and clean environment for patients and families.
  • Escorts patient to exam room and prepares patient for provider visit. This may include pediatric, adult, or geriatric patients. Checks to ensure patient comfort, privacy, and safety.
  • Ensures patient and personal safety. Completes a fall risk assessment. May sit with a patient who needs monitoring.
  • Prepares exam room for each patient in accordance with needs of patient's visit.
  • Assists and/or chaperones providers/nursing with physical exams, treatments and procedures as necessary.
  • Performs and records vital signs (blood pressure, pulse, temperature, oxygen saturation, height and weight), records patient's stated level of pain, and reviews list of medications with patient.
  • Performs collection of specimens and/or ensures the necessary supplies and equipment are ready for the provider to use during the visit.
  • Performs Point of Care Testing (POC) as ordered including but not limited to Urine dips, HCG testing, Strep A, HGB A1C, and glucose testing.
  • Performs quality control checks on equipment.
  • Assists in arranging for diagnostic testing and surgical procedures under direction of the nurse or physician.
  • Assists with patient billing by ensuring CPT codes, diagnosis codes and all supplies and procedures are indicated on charting.
  • Ensures outside paperwork is scanned into patient's electronic medical record.
  • Processes and tracks referrals and prior authorizations as requested/ordered by provider. Notifies provider of patient requests for referrals and prescription renewals.
  • Stocks, maintains and rotates medical supplies in clinic rooms daily according to clinic demands. Monitors expiration dates. Monitors medical supply inventory for clinic and orders medical supplies as needed.
  • Participates in unit specific quality improvement projects i.e. hand washing audits, time-outs, refrigerator/medication logs, daily/monthly code cart checks.
  • Provides administrative support which may include coordinating interpreter services, answering telephone calls, taking accurate messages, forwarding messages, and faxing.
  • May be asked to cover satellite locations.

Physical Requirements:

  • Occasional lifting of 30-35 pounds and turning of patients.
  • Prolonged standing and walking.
  • Occasional twisting, bending, reaching, pushing/pulling, sitting, kneeling, and squatting.
  • Exposure to infectious disease and possible carcinogenic chemicals.
  • Exposure of blood-borne pathogens.
  • Requires fine manual dexterity to lift and maneuver patients.
  • Requires visual and aural acuity necessary to monitor patient care.

Skills & Abilities:

  • Demonstrates organizational skills and attention to detail. Ability to prioritize work and complete tasks in a timely manner.
  • Works independently and accurately with excellent follow-through.
  • Basic to moderate computer skills including documents, spreadsheets, e-mail and automated scheduling software and the ability to navigate through electronic medical record systems.
  • Ability to read, write and spell in English to ensure accurate message taking and documentation.
  • Good interpersonal skills.
  • Knowledge and ability to use universal precautions and knowledge of patient handling.
  • Knowledge of Epic.
  • Skills and knowledge necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages and cultural patterns in each step of the care process. This includes: Knowledge of growth and development; Ability to interpret age specific data and response to care; and Provide age specific communication.
  • Maintains sensitive and confidential patient information according to HIPAA.
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  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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