40 Microsoft Administrator jobs in Dallas

Overview MB2 Dental is a first-of-its-kind Dental Partnership Organization (DPO) supporting over 790 dental practices across the United States. We empower dentists to preserve their clinical autonomy while gaining access to best-in-class resources, technology, and operational support. Our fast-growing network is built on a foundation of partnership, innovation, and scale — all supported by a secure, modern cloud infrastructure. We are seeking a senior-level Microsoft 365 & Azure Systems Administrator to oversee and optimize our Microsoft cloud ecosystem. This is a full-time, onsite role based in Carrollton, TX, with working hours of Monday–Friday, 8:00 AM – 5:00 PM. The role demands advanced expertise in Azure administration, Microsoft 365 services, and enterprise security within a regulated industry. You will support enterprise identity and access management, cloud operations, and collaboration platforms—working alongside cross-functional teams in Security, Infrastructure, DevOps, and Support. This high-impact role supports technology operations across a large, distributed environment. Key Responsibilities Azure Administration Deploy and manage core Azure services: VMs, networking, storage, resource groups, and subscriptions. Maintain hybrid infrastructure integrations using AAD Connect and Active Directory. Implement secure access using network controls (NSGs, firewalls, VPN). Automate cloud operations using PowerShell, Azure CLI, or templates. Optimize infrastructure for scale, availability, and cost. Apply governance through access controls, tagging, and usage policies. Microsoft 365 Administration Administer and support Exchange Online, SharePoint, Teams, and OneDrive. Manage mobile and device policies using endpoint management tools. Enforce secure collaboration practices through access and data controls. Oversee compliance and configuration of the Microsoft 365 application suite. Triage complex issues related to identity, access, and productivity tools. Security & Operational Compliance Ensure cloud environments align with internal security policies and industry standards. Conduct risk assessments, respond to incidents, and implement remediation. Maintain system documentation and support internal audits. Collaboration & Strategic Support Work closely with cross-functional teams to align infrastructure goals. Support license forecasting and environmental health. Contribute to long-term roadmap planning and operational maturity. Mentor peers and demonstrate technical leadership. Skills and Qualifications Required 5+ years of experience managing Microsoft 365 and Azure environments. Experience supporting 500+ users across multi-site or cloud-first organizations. Proficient in: Azure AD, VMs, VNets, access controls, and automation. Microsoft 365 suite (Exchange, SharePoint, Teams, Intune, OneDrive). Scripting with PowerShell and CLI for automation. Strong knowledge of identity management, access control, and cloud governance. Familiarity with operational and regulatory security practices. Preferred Microsoft certifications such as: AZ-104 – Azure Administrator Associate. MS-102 – Microsoft 365 Administrator. SC-300 / SC-400 – Security or Information Protection Administrator. Experience with cloud automation frameworks or APIs. Background in healthcare, finance, or similarly regulated environments. MB2 Dental Solutions, LLC is an equal opportunity employer. INDHRM200 #J-18808-Ljbffr

System Administrator

BCforward is currently seeking a highly motivated System Administrator for a remote opportunity!

Position Title: System Administrator
Location: Remote
Anticipated Start Date: ASAP
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration: Initial 6 month-contract
Job Type: Contract
Pay Range: $46/hr-$50/hr
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:
Seeking an experienced Windows/Linux System Administrator that will be working in a highly collaborative, multi-platform and multi-disciplined environment.The System Administrator will be responsible for administering systems in Azure and AWS Cloud Environments.
The candidate will be responsible for provisioning, installation/configuration, operation, and maintenance of systems hardware and software related to a Windows/Linux infrastructure in the cloud (Azure & AWS) environments.
Duties include, but are not limited to, server management; storage management (logical and physical); cross platform authentication and access management; software and license configuration.

Key Responsibilities:

* Providing infrastructure operations and support for existing cloud applications and migration of on prem applications to the cloud
* Overseeing cloud operations and designing infrastructure for new workloads
* Continuously improving and maturing cloud services
* Provide IT systems administration in a heterogeneous RedHat Enterprise Linux and Microsoft Windows environment.
* Working in both cloud (Azure & AWS) and on prem environments.
* Working as a team member in a fast-paced technological environment. Use troubleshooting techniques to resolve technical problems of a moderate to high scope and complexity to include the integration of hardware and operating systems (OS).
* Systems are operational 24x7 and occasionally require work effort beyond standard work hours.
* Previous experience working with CI/CD Pipeline, GitHub, and GitHub Actions.

Preferred Qualifications:

* 3+ years of Azure experience * Microsoft Azure certification(s)
* MongoDB knowledge is a plus.
* Strong scripting skills (e.g., PowerShell, Terraform/HCL) for automation tasks and the development of custom scripts to streamline Azure infrastructure management and deployment processes.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 240201 when responding to this ad.

At the forefront of the staffing industry, Artech is a women-owned business enterprise (WBE) committed to maximizing global workforce solutions on behalf of its clients. Artech's deep heritage, proven expertise and insightful market intelligence has secured long-term partnerships with Fortune 500 and government clients seeking world-class professional resources. Artech employs over 7000 industry professionals supported by over 25 national and global locations coast-to-coast across India, the US, and China. Artech's Fortune 500 and government clients leverage this expansive reach by engaging Artech as a preferred go-to supplier across multiple regions and countries in order to receive consistent deliverables, terms, rates and cost savings. Job Description Position Overview The infrastructure tools department is responsible for administering and managing a portfolio of Information Technology tools used by the enterprise. The application support, senior, would be responsible for effective installation/configuration, operation, and maintenance of systems hardware, software and related infrastructure. This individual will ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and Partners. This individual will be primarily accountable for back-end server/appliance infrastructure and Administration and infrastructure maintenance of tools such as Webservices gateway appliances and Sterling Integrator/File gateway at Freddie Mac. The candidate will be assisting the team in developing and delivering new system enhancements as well as remediating existing production bugs and issues. Key Qualifications Advanced knowledge in managed file transfer tool and technology, preferably IBM Sterling file transfer products. Responsibilities Analyze and implement optimal file transfer solutions based on business requirement. Create partner profile and channel configurations in FileGateway. Co-ordinate with internal and external partners during partner on-boarding process. Create custom business processes and channel templates to meet specific application file transfer needs. Develop and maintain installation and configuration procedures. Research and recommend innovative, and where possible automated approaches for system administration tasks. Apply patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary. Maintain operational, configuration, or other procedures. Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Follow Freddie Mac Release and Change Management processes. Augment production support team to ensure 24/7 coverage and operations. Qualification Criteria 5+ years of experience in IBM Sterling File Transfer products. Advanced knowledge in administration and management of IBM Sterling File Gateway, IBM Sterling Secure proxy, IBM Control center and IBM Sterling External Authentication. Experience in installation and maintenance of a clustered environment for high availability. Experience in building services, adapters and configuring property files to implement file transfer solutions. Experience in file transfer protocol – SSH/SFTP, FTPS, HTTPS, AS2, Connect Direct etc. Hands on experience in BPML and Unix scripting. 5+ years of experience in UNIX and Windows Platforms. Must be able to work independently as part of a team. Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr

Join to apply for the System Administrator role at Abacus Solutions

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Join to apply for the System Administrator role at Abacus Solutions

Job Overview

As a System Administrator, you will play a crucial role in resolving technical issues for our Hedge Fund and Private Equity clients. As the first point of contact, you will respond to client issues, collaborate internally and externally to resolve issues, and provide exceptional white-glove service. While this is a client facing support position, it entails a broader and deeper technical skill set and stronger customer service skills than comparable positions within other organizations.

Job Overview

As a System Administrator, you will play a crucial role in resolving technical issues for our Hedge Fund and Private Equity clients. As the first point of contact, you will respond to client issues, collaborate internally and externally to resolve issues, and provide exceptional white-glove service. While this is a client facing support position, it entails a broader and deeper technical skill set and stronger customer service skills than comparable positions within other organizations.

Responsibilities

• Provide white-glove technical support to our clients via phone, email, and remote login
• Support client workstations (e.g., video cards, drivers), printers, and peripheral equipment (e.g., USB devices).
• Proactively and consistently communicate with clients and colleagues
• Accurately and promptly record all time in our ticketing system
• Proactively manage ticket queue
• Ensure all ticket notes and statuses are up to date
• Troubleshoot client issues and document all steps up through resolution
• Effectively multi-task to manage workload
• Collaborate on improvement of operational effectiveness
• Document, take ownership of, and escalate issues
• Meet individual and team KPI targets
• Maintain flexibility with respect to work schedule and responsibilities
  

• Excellent customer service skills.
• Ability to demonstrate empathy towards clients and colleagues.
• Prompt answering of emails, phone calls, and other communications.
• Assessment and prioritization of work in a fast-paced environment.
• Functioning at a high level under time constraints and pressure.
• Self-motivated, detail-oriented, and organized.
• Effective communication, interpersonal, organizational, and presentation skills, oral and written.
• Appropriate adaptation of communication for the audience (e.g., layperson vs. technical).
• Clear and concise identification, isolation, and escalation of hardware, software, network, and systems issues.
• Highly developed and process-oriented problem-solving skills.
• Knowledge of interconnectivity of O365 Services (e.g., Teams, SharePoint, OneDrive, Outlook).
• Continued proactive development of O365.
• Management of a multi-tenant environment.
• In-depth understanding of Microsoft Support Processes (e.g., opening tickets, troubleshooting).
• Management of Active Directory accounts, groups, and permissions.
• Duo Security and other MFA applications.
• Microsoft Exchange Administration.
• Management of Azure Active Directory.
• Management of O365 Admin Portal.
• Citrix XenApp
• Publishing/Managing Citrix applications
• Terminate hung sessions
• Management of Citrix Director and Citrix Studio

• Management of MDM technologies (e.g., Intune).
• Analysis and resolution of disk space remediation, host down, and ISP alerts from monitoring tools (e.g., Nagios).
• Virtual server administration (e.g., VMware vSphere):
• Resource (e.g., RAM, virtual drives, and CPU) management
• GPO management
• Troubleshooting of server performance issues
• Server roles management
• Troubleshooting of DNS, DHCP, and TCP/IP issues.
• Print queue installation, configuration, and management.
  

• High school diploma or equivalent required.
• 5+ years of experience in a related field.
• A degree or some college a plus.
• Technical licenses or training a plus.
  
  

• Exposure to a diverse array of technologies.
• Internal opportunities for career advancement.
• Part of a team of experienced technicians that aim to deliver exceptional service
• Competitive compensation.
• Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO.
• Opportunities to further technical education through online courses.
• Positive, friendly, and supportive office environment.
• Workplace perks including healthy snacks, wellness programs, and team-building events.

• Seniority level Not Applicable

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Abacus Solutions by 2x

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This range is provided by Dexian. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $65.00/hr - $0.00/hr Direct message the job poster from Dexian Hiring Top Notch Talent | Banking And Financial Services Hiring Expert | Strong Team Personnel | Federal Banking | AIX System Administrator Position • 8+ years professional experience in the area of Unix Operating system technologies • Experience with operating system and clustering component configuration • Strong experience with automation and orchestration tools, including Ansible or Python and previous work with Agile methodologies • Must be able to work both collaboratively and independently and take initiative to identify, track, and resolve issues • Expert knowledge of AIX LVM, LPAR profile creation, configuration, PowerVM administration, AIX OS installation (via NIM) and configuration, OS user, group creation, administration, HMC administration. • Strong comfort level with NIM administration and automation, Power Systems firmware upgrades, SSH/SFTP client/server administration. • Solid foundation with network concepts and AIX, VIOS network administration (Ethernet, VLANs, TCP/IP, 802.1q, vSwitches, SEAs), NFS client/server administration, SUDO configuration, LDAP client administration. • In addition to experience working with Unix technologies, the following skills will be required. o Networking and storage technologies used by the FRS o Agile practices, including Scrum and Kanban practices • Familiarity with AIX performance monitoring, tuning, and troubleshooting. Responsibilities: • Automate software lifecycle management for Operating system components, support software, and configuration management • Experience in identifying toil in Operating Systems • Applies analytics on past data like incidents and patterns for predicting issues and takes proactive actions Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status Seniority level Seniority level Mid-Senior level Employment type Employment type Contract Job function Job function Information Technology and Administrative Industries Financial Services and Banking Referrals increase your chances of interviewing at Dexian by 2x Get notified about new System Administrator jobs in Dallas, TX . Plano, TX $85,000.00-$110,000.00 1 day ago Dallas-Fort Worth Metroplex 55.00- 57.00 3 days ago Dallas, TX 71,000.00- 95,000.00 3 days ago Dallas, TX 110,000.00- 130,000.00 1 day ago Plano, TX 75,000.00- 95,000.00 3 weeks ago Plano, TX 90,000.00- 105,000.00 4 days ago Irving, TX 100,000.00- 110,000.00 4 days ago System Administrator II - Financial Applications Systems Administrator – Projects & Escalations (MSP) Plano, TX $8 ,000.00- 95,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

• Oversee the Apptio design with responsibility of the IT Allocation business requirements.
• Understand Client Budget and Month End Close processes and system impact.
• ssist in testing and roll out of Apptio platform.
• Support Critical finance functions within IT Allocation Operations team.
• Partner with Client and Vendor Tech Leads for integration design, testing and support.
• Participate and lead in the design, development, and implementation of the Apptio Model, Architecture and Data across Cost Pools, Towers, Services and Bills of IT.
• Build effective User Interfaces that are simple, yet powerful allowing end users to drill down into data and gather insights into their IT related costs.
• Support the CFO-SIT group with the execution of the strategic roadmap.
• Develop reports for stakeholders based on user requirements.
• Support the team in day-to-day operational activities, support, enhancements.
• Manage onsite-offshore coordination.

• 5 to 8 years of hands-on experience in Apptio development and design is required.
• Minimum five years of recent experience as an Apptio System Administrator, Apptio Design Lead and executing custom solution in Apptio TBM Studios.
• Bachelor's degree from an accredited college/university in Computer Science, Management Information Systems, Business Administration or related field.
• Proven industry experience in business management, information technology and/or financial services industries, management accounting and computer application systems.
• Software Deployment/Development experience, working collaboratively with multiple admins & existing processes in the system.
• Understanding of IT infrastructure domains including data centers, network/communications, server utilization, virtual environments, storage and application development.
• High degree of organization and ability to manage multiple, competing priorities simultaneously.

• Lead and evolve hybrid infrastructure with a focus on Google Workspace , Microsoft Azure AD , and enterprise SaaS platforms .
• dminister Google Workspace , with expertise in email routing , DNS configuration , SPF/DKIM/DMARC , and Google Directory Services (user lifecycle, groups, org units).
• Own identity and access management using zure AD (Entra ID) , including SSO, MFA, conditional access, and cross-platform integrations.
• Drive utomation using tools like PowerShell , Python , or equivalent scripting frameworks.
• Oversee and support network infrastructure , including vendor-managed systems and services (e.g., configurations, segmentation, monitoring).
• Manage user provisioning, deprovisioning, and integrations for tools like Slack , Zoom , and other collaboration platforms.
• Participate in data and systems migrations , including onboarding of new technologies, user transitions, and application integrations.
• Collaborate with security, engineering, and compliance teams to uphold standards such as SOC 2 , ISO 27001 , and NIST .
• Lead cross-functional IT initiatives, including architectural planning, system optimization, and technical project delivery.
• Maintain clear, accessible documentation for systems, workflows, automation scripts, and support processes.

• 7+ years of IT systems administration experience, including a leadership or ownership role in prior environments.
• Experience supporting 1,000+ users in medium to large-scale environments with cross-functional stakeholder engagement.
• Strong experience with Google Workspace administration , including email architecture, DNS configuration, SPF/DKIM/DMARC, and directory services.
• Expertise in zure Active Directory (Entra ID) and access governance.
• Strong scripting and automation skills using PowerShell , Python , or equivalent tools.
• Familiarity with endpoint management tools such as Microsoft Intune and Jamf Pro , including Autopilot deployment (hands-on knowledge, not specialization).
• Practical experience with managing or supporting network infrastructure across distributed environments.
• Excellent written and verbal communication skills with a proactive and solution-oriented mindset.

• Experience with Meraki network solutions (switching, firewalls, wireless).
• Experience with cloud platforms like zure , GCP , or WS .
• Familiarity with security/compliance best practices ( SOC 2 , ISO 27001 , NIST ).
• Prior experience supporting or deploying Neat video conferencing hardware .
• Exposure to modern ITSM platforms such as Jira Service Management, ServiceNow, or Zendesk(optional).

• Fast-paced, collaborative environment supporting 1,000+ users .
• Diverse technology stack centered on Google Workspace , zure AD , Slack , Zoom , and cloud-first infrastructure.
• High level of ownership, autonomy, and technical influence expected.
• Culture focused on innovation, initiative, and cross-team collaboration.

With over 75 years of excellence in DallasFort Worth, Texas, UT Southwestern is dedicated to upholding the highest standards of excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees.

Ranked as the #1 hospital in DallasFort Worth by U.S. News & World Report, we invest in you with opportunities for career growth and development aligned with your future goals. Our highly competitive benefits package includes healthcare, PTO and paid holidays, on-site childcare, wage merit increases, and much more.

We invite you to be a part of the UT Southwestern team, where you'll discover a culture of teamwork, professionalism, and a rewarding career!

With minimal direct oversight, this position is responsible for overseeing and supporting the development of individual and/or complex funding proposals. This includes effective interaction with all involved parties and providing proposal management, editing and writing support, integration services, and program and budget development assistance.

This position reports directly to the Director of Research Strategy.

Required:

• Education: Bachelor's degree in science, communications, business, or a related field

• Experience: 8 years of experience working with extramural grants and contracts in an academic setting, including at least 2 years of significant editing and advising responsibilities for scientific and administrative components

Preferred:

• Education: Master's degree in science, communications, business, or a related field

• Partner with key stakeholders to design and implement research strategies that enhance the research portfolio

• Collaborate with faculty to develop proposal strategies and write or support non-scientific/technical sections of complex and individual grant applications

• Provide comprehensive editorial review and advise principal investigators on proposal content and organization

• Oversee and support the development of multiple complex funding proposals annually, as well as facilitate individual investigator-led grants

• Offer high-level mentorship and expertise in project management, scientific communication, sponsor requirements, and reviewer expectations

• Act as a subject matter expert on complex grants and guide Research Development Associates

• Manage and coordinate the proposal development process, ensuring integration and compliance with all sponsor requirements

• Provide templates and drafts for non-scientific sections such as education, outreach, and administrative plans

• Develop and maintain institutional resource materials and contribute to website updates

• Analyze and interpret complex scientific, medical, or technical data; may assist with graphics and visuals for applications

• Balance multiple projects in a fast-paced, deadline-driven environment

• Lead formal programs to enhance grant writing skills across broader audiences

• Facilitate key meetings with faculty to advance research agendas, including strategy sessions and team workshops

• Report to the Director of Research Strategy on all relevant activities

• Perform other duties as assigned

• Strong organizational, analytical, and communication skills

• Expertise in scientific writing and editing

• Ability to manage multiple priorities and deadlines

• Familiarity with sponsor guidelines and academic research environments

• Leadership and mentorship capabilities

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees, including:

• PPO medical plan available Day One at no cost for full-time employee-only coverage

• 100% coverage for preventive healthcare no copay

• Paid Time Off available Day One

• Retirement programs through the Teacher Retirement System of Texas (TRS)

• Paid Parental Leave

• Wellness programs

• Tuition Reimbursement

• Public Service Loan Forgiveness (PSLF) Qualified Employer

Learn more about these and other UTSW employee benefits:

Security: This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. If the position involves access to critical infrastructure (as defined in Section 113.001(2) of the Texas Business and Commerce Code), maintaining the security or integrity of that infrastructure is a minimum qualification.

EEO Statement: UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination based on:

• Race

• Color

• Religion

• National origin

• Sex

• Sexual orientation

• Gender identity or expression

• Age

• Disability

• Genetic information

• Citizenship status

• Veteran status

Position Title: Rock RMS System Administrator
Employment Type: Full-Time
Reports To: Director of Product Management

Job Overview:
We are seeking a highly motivated and detail-oriented Rock RMS System Administrator to oversee and manage our Rock RMS (Relationship Management System) platform. This individual will play a key role in maintaining, configuring, and optimizing the system to support the operational, communication, and engagement needs of our organization. The ideal candidate has a strong technical background, is proficient in database and user management, and is passionate about leveraging technology to enhance ministry impact.

Key Responsibilities:

• System Administration:
• Configure and maintain the Rock RMS platform, including workflows, dashboards, attributes, and custom fields.
• Manage user accounts, roles, and permissions to ensure secure and appropriate access.
• Perform regular system updates, patches, and backups to ensure stability and reliability.
• Manage event registrations, forms, surveys, communications lists, and other Rock RMS tools.
• Data Management:
• Responsible for helping maintain our church database (Rock RMS).
• Oversee data entry, import/export processes, and ensure data integrity across all modules.
• Day-to-day maintenance, including but not limited to updating person information, reporting, and building event registrations.
• Create and maintain reports and analytics to support ministry operations and decision-making.
• Monitor and address duplicate records, incomplete data, and system errors.
• Integrations:
• Knowledge of custom workflows, plugins, and scripts tailored to the organizations needs.
• Collaborate with staff to identify technical requirements and develop solutions to enhance functionality.
• Work with the Rock RMS team and outsourced developers to troubleshoot and resolve integration issues between Rock RMS and other systems or software.
• User Support & Training:
• Provide technical support to staff and volunteers, addressing system-related questions and issues.
• Provide Tier 1 support on Sunday mornings and Wednesday evenings.
• Train team members on using Rock RMS features effectively for ministry operations.
• Ensure reliability and usability of check-in systems in collaboration with IT Support.
• Develop and maintain user guides and documentation for system processes and best practices.
• Conduct training for new staff users as part of the onboarding process.
• Develop rapport with the Rock RMS community as a source of learning and development.
• Stay updated on Rock RMS updates, tools, and community resources to continuously improve system performance.

Qualifications:

Education & Experience:

• Prior experience managing Rock RMS or similar church management systems is preferred.

Technical Skills:

• Strong understanding of database management, workflows, and reporting tools.

Soft Skills:

• Strong problem-solving and analytical skills.
• High level of accuracy when reviewing and validating data to ensure consistency and completeness.
• Ability to analyze complex data issues, identify root causes, and develop actionable solutions.
• Strong verbal and written communication skills to effectively share data integrity concerns and findings with team members, staff, and volunteers.
• Ability to identify patterns, trends, and anomalies in data to pinpoint and address potential data quality issues.
• Excellent verbal and written communication skills.
• Clearly explain complicated and detailed processes in a concise and simple way.
• Can manage confidential and sensitive information with discretion, with a high level of integrity and dependability.
• Has the ability to self-teach and learn new things through research, experimentation, and finding resources to grow their skills.
• Passionate and comfortable working in a highly collaborative, team-based environment.
• Identify yourself as an early adopter who enjoys learning new technology tools and new ways of doing things.
• Ability to make adjustments in work style for the benefit of the team.
• Highly organized with attention to detail and accuracy.

Preferred Qualifications:

• Knowledge of church operations, ministries, and workflows.
• Active participation in the Rock RMS community forums and events.